ICMI: Connecting You With the Largest Network of Contact Center Professionals

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1 ICMI: Connecting You With the Largest Network of Contact Center Professionals The International Customer Management Institute (ICMI) connects the largest global network of contact center professionals. From frontline agents to executives, ICMI is the leading global provider of comprehensive resources for customer management professionals wishing to improve customer experiences and increase efficiencies at every level of the contact center. From events to training, webinars and consulting, ICMI offers a wide array of marketing opportunities to help your company reach the most qualified community of contact center decision makers. Join our network today! Who is the ICMI Community Member? Over 50% of ICMI community members: work at call centers with 50 or more agents work at companies supporting 2 or more call centers Community Members Level of Responsibility: 18% Manager/Director 75% of ICMI community members are management level and above. 53% 4% 25% Staff V-Level C-Level Planned Technology Investments during 2009: Video Telephony 39.00% VoIP Technology 24.30% Automated Call Distributor System 13.30% Customer Satisfaction Measurment Tool 22.70% Speech-Enabled IVR System Touchtone IVR System 12.20% 14.10% Workforce Management System 23.10% Quality Monitoring System 32.50% E-learning Modules 27.10% Automated Hiring and Asssessment Tool 94.00% Performance Mgmt System 20.40% Customer Analystics Tool 15.30% / Chat Mgmt System 26.70% Agent Headsets 36.90% Agent Desktop PCs 36.90% Web-Self Service Application 37.60% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2 ICMI Newsletter Sponsorships ICMI.com is the most effective way to access comprehensive information on all aspects of contact-center business and technology. The site attracts solutions-oriented contact center managers and executives who turn to ICMI and its flagship newsletter, the Call Center Insider, when they re looking for explanatory and contextual information that bring customer contact business and technology trends and issues into focus. The newsletters provide a vast, targeted audience with a combined reach of nearly 90,000 attentive subscribers an audience comprised entirely of contact-center solution buyers. Sponsor Benefits Your message and hyperlink will appear prominently in the newsletter . As a part of your package, a tracking report is available that will show the number of clicks your link generates. Use your ICMI newsletter sponsorship to: Announce the launch of new products Drive traffic to your Web site or specific URL Promote events, seminars, or conferences Generate leads Drive prospects to download a white paper or case study Deliverables Image of company logo word description of your offer URL

3 ICMI Newsletter Profiles and The Call Center Insider Weekly Circulation: 85,000 The inside source for the latest news, solutions and case studies within the specialized customer-interaction community, the Call Center Insider features the latest trends in training, staffing, site selection, multimedia call handling, as well as the tools and techniques needed in the call center business. Premium Position $4,000 Standard Position $3,500 The Global Report on Call Centre Practices monthly Circulation: 10,000 The Global Report offers fresh insights and analysis on customer management issues detailing how customer contact trends and developments across the world are impacting virtually every organization in today s communications-driven economy. The Global Report often features Brad Cleveland, ICMI Founder and Strategic Adviser. Exclusive Sponsor Per $3,000

4 ICMI Webinars Sponsorships ICMI Webinars are one of the only content resources on the web providing cutting edge business and timely technical analysis of contact-center solutions. Only ICMI s award winning editorial team can distill this insight into focused and interactive one-hour Webinars. These one-hour programs will be editorially driven. The topic focus of each webinar will be chosen for the quality they provide to the community first, with open consideration given to you the sponsor if you choose to align your brand with the web presentation. ICMI hosts one webinar a month. Sponsored Benefits The opportunity to align your brand with a qualified contact center audience Logo exposure in each marketing communicated to the ICMI audience Logo exposure on all other marketing efforts including web ads and newsletter listings Logo featured on webcast landing page where recorded webcast will also reside after the event Full contact information for all registrants for the webcast 5 minute speaking opportunity Participation in Question and Answer panel discussion Past sponsors include: ICMI Webinar Sponsorship $25,000

5 ICMI Podcast/Videocast Sponsorship ICMI Podcasts and Videocasts are content resources that provide cutting edge business and timely technical analysis of contact-center solutions. Only ICMI s award winning editorial team can distill this insight into short, action-orientated podcasts. Sponsored Benefits The opportunity to align your brand with a qualified contact center audience Logo exposure in each marketing communicated to the ICMI audience Logo exposure on all other marketing efforts including web ads and newsletter listings Logo featured on podcast landing page for 1 month 30 second commercial (sponsor supplied) mid-cast ICMI Podcast/Videocast Sponsorship $7,000 ICMI.com Banner Advertising ICMI.com is the call center industry s most comprehensive website for professional networking, forums, industry news, and career resources. With over 80,000 page views per month, ICMI.com will help you capture valuable leads given its targeted and exclusive focus on the call center industry. Ads will run across ICMI.com s rich content offerings from the deep resource center to the exclusive community section of the site. There are 4 rotations available. Standard IAB Medium Square Ad 300 x $3,000 per month New Website Launching in January

6 ICMI Job Board Sponsorship The ICMI Job Board is a complimentary service for call center professionals looking to post employment opportunities and search open positions. Employment postings remain active for a period of one month and receive about 5,000 page views monthly. This exclusive sponsorship is purchased monthly. Sponsored Benefits Logo exposure on job board section of website Ad placement on job bard section of website Sponsored mentioned in Call Center Insider newsletter ICMI Job Board Sponsorship $5,000