Making it easier to do business online.

Transcription

1 Making it easier to do business online. YOUR EASY GUIDE TO: kochfertaustralia.com mykochfertiliser.com.au c3reservations.com/kochfertiliser

2 kochfertaustralia.com INTRODUCTION: MAKING IT EASIER TO DO BUSINESS ONLINE Koch Fertiliser Australia is making it easier for Growers and Dealers to do business online. Kochfertaustralia.com is a whole new website that s dedicated to the needs of our Australian customers, with a number of features that make it much easier to use. It also serves as a gateway for our business customers to easily access both MyKochfertiliser.com.au, and C3 Reservations. This guide takes you through the features and benefits of all three sites, and explains what you need to do to get started. We welcome your feedback about our new online tools, so if you have any comments or questions, please don t hesitate to contact us. KOCHFERTILISERAUSTRALIA.COM Our new website makes it easier for you to do busines online, in a number of ways. You can now easily access the key information you need on products, our business and the overall fertiliser market. And as the website is responsive, it automatically adapts to the device you re viewing it on so whether you re in the office, or out on the road so long as you have internet coverage, doing business will be easier. MYKOCHFERTILISER.COM.AU MyKochfertiliser.com.au is a simple and secure way to do business online making it easy for you to do such things as manage your contracts, track your orders and keep on top of your invoicing. It s customised to your business, so it s secure and it s easy to manage your account when staff change. C3RESERVATIONS.COM/KOCHFERTILISER C3 Reservations makes it easier to do business by booking your loads online, in real time, reducing the amount of paperwork. If things change no problem; you can amend your booking right up until the time truck arrives at the terminal. You can also use C3 Reservations to confirm your bookings, as well as truck arrivals and departures from the terminal. And becausec3 Reservations is accessible on most mobile devices, you can easily manage your bookings at a time and place that suits you.

3 kochfertaustralia.com A GUIDE TO USING KOCHFERTAUSTRALIA.COM EASIER TO ACCESS ALL THE RELEVANT PRODUCT INFORMATION YOU NEED, with detailed product summaries and downloadable product specifications EASIER TO FIND YOUR WAY AROUND THE SITE, with simple navigation EASIER TO DO BUSINESS by booking your loads online, in real time with C3 Reservations. EASIER TO MANAGE YOUR CONTRACTS, track your orders and keep on top of your invoicing with MyKochfertiliser.com.au EASIER TO USE ON ANY DEVICE desktop, ipad, or mobile phone, as the website is responsive so automatically reformats to your screen EASIER TO KEEP UP TO DATE WITH THE LATEST NEWS EASIER TO MONITOR COMMODITY PRICES EASIER TO FIND UP TO DATE PRICING WITH THE PRICE TICKER, which is updated weekly

4 MyKochfertiliser.com.au MYKOCHFERTILISER.COM THE SIMPLE, SECURE WAY TO MANAGE YOUR BUSINESS NEEDS MyKochfertiliser.com.au is a simple and secure way to do business online, so it s easy to do such things as tracking your contracts, BoLs and invoices. By customising it to your business, all your information is secure and kept confidential. And you can also choose to limit its access to certain people within your organisation. CONTRACT MANAGEMENT With MyKochfertiliser.com.au you can manage all your contracts from the Contracts menu. Search, sort and filter any contract by PO number, origin, destination, product, ship mode, date range or status. You also get a summary of all contracted, ordered, unordered and delivered quantities. ORDER TRACKING Using MyKochfertiliser.com.au, you can follow every step of the order process by using the Orders menu. Get all the details for your ordered and delivered product including related invoices, PO number, ship quantities, and order and ship dates. You can also download a PDF version of the BOL, allowing you to see arrival/departure times and the driver s name. INVOICE MANAGEMENT With MyKochfertiliser.com.au, you can access detailed information on all your invoices, including due dates, payments received, outstanding and past due amounts, associated release numbers and ship dates. You can also download a PDF version of the invoice if you need. USER CONTROL MyKochfertiliser.com.au makes it easy to manage your accounts. So for new employees or role changes, you can make account changes and granting permissions based on where they work and what they do. SECURITY MyKochfertiliser.com.au uses 128-bit SSL encryption, the highest level of SSL encryption currently available to consumers. SSL encryption is a way for our server and your browser to establish an encryption key that will be used only for your current session. Once the key is established, it encrypts all communication between our server and your browser. We also perform regular security audits on MyKochfertiliser.com.au to ensure that your confidential data remains that way. GETTING STARTED Using MyKochfertiliser.com.au is free and easy. After downloading and accepting the User Agreement, you will receive your secure login credentials. All you ll then need is online access and MyKochfertiliser.com.au is compatible with most browsers. Download the MyKochfertiliser registration form here.

5 MyKochfertiliser.com.au A GUIDE TO USING MYKOCHFERTILISER.COM.AU Once you are logged in to MyKochfertiliser.com.au, the front screen will direct you to some quick links to view Contracts, Orders and Invoices. You will also see more options in a menu to the left of your screen if you prefer to navigate yourself. This menu has been simplified to enable easier navigation through the site, so you may notice that some options are no longer visible.

6 MyKochfertiliser.com.au A GUIDE TO USING MYKOCHFERTILISER.COM.AU Click anywhere along this bar to toggle between screen views. Select this option to view contract price and expiry, product, remaining tonnes and delivery dockets (BOL). Selecting this option will direct you to the Contract Detail page. From here you can enter as little or as much information into the search function as you wish. Alternatively, select All from the Status drop down menu, then click search to return details on all contracts. How many tonnes are left on your contract? Contract This is the full contract quantity. Open Ordered This is load quantities that have been booked, but not collected. Open Unordered This is the quantity you have left to book on your contract. It includes loads that have already been booked but are yet to be collected. Actualised This is the total of all tonnes collected from the contract.

7 MyKochfertiliser.com.au A GUIDE TO USING MYKOCHFERTILISER.COM.AU Select this option to view details of every load you have booked collected or uncollected. Selecting this option will direct you to the Order Detail page. Again, from here you can enter as little or as much information into the search function as you have available. Alternatively, select All from the Status drop down menu, then click search to return details on all loads you have booked. Need a copy of an invoice or delivery docket? From this page, you can also view delivery dockets (BOL) and invoices by simply clicking on the BOL number or Invoice number highlighted in green. Select this option to view your invoices and payments Selecting this option will direct you to the Invoice Summary Page. From this page, simply enter a date range or contract number to view a list of invoices. Select the invoice number highlighted in green to view/print the invoice or click to download a PDF. Should you have any queries regarding mykochfertiliser.com, we are only too happy to help: customerservicekfaus@kochind.com or Phone:

8 A GUIDE TO USING C3RESERVATIONS Welcome to C3 Reservations, your online booking tool for Koch Fertiliser Australia! GETTING STARTED Simply enter the following site in your internet browser: The below screen is where you will enter your log-in information. We will provide you with a username and temporary password which you will be asked to change upon your first log-in.

9 A GUIDE TO USING C3RESERVATIONS Once you have successfully logged-in, you will be directed to your Dashboard. This screen is like your own personal homepage. It will provide you with a summary of previously booked loads, and is also your starting point to book your next load. From this screen you will also be able to track the status of your load as it moves through the terminal. Start a New Booking To request a new booking, click ( ) to start a three step process to schedule a load pick-up. What product are you picking up? Where are you picking up from? When do you want to pick up your product?

10 What product are you picking up? 1. Enter your contract number and click A warning message will appear hit OK The contract details will appear, to expand on this detail, click 2. To enter the quantity you wish to pick-up, hit the symbol 1 2

11 What product are you picking up? 3. Hit the Edit pencil to unlock the quantity field Enter the Tonnes you wish to pick-up. If contract is complete, you will not be able to proceed with the booking. You can track your contracts on mykochfertiliser.com.au 5. Enter Reservation Details. The more information you are able to provide, the speedier your despatch at the terminal will be. Phone# will help us contact you should anything change. PO# and Branch fields are mandatory. 4 5

12 6. Once Reservation details have been entered, hit Save and proceed to 6 *Note: You may leave a comment in Reservation Details but if it is important, please communicate your comment to Customer Service in Melbourne.

13 Where are you picking up from? This will automatically populate based on your contract. Hit

14 When do you want to pick up your product? 7. Select a time and day that suits you. Hit 7

15 You will be brought back to your Dashboard, where you will see your new booking! In a few short moments your release number will appear and an will be sent to you with confirmation of your booking!

16 Cancel or Amend your Booking Click on your Approved load to reveal two buttons and Request Cancellation Select Request Cancellation if you wish to completely cancel your booking and return the booked tonnes to your contract. You will be prompted to select a Reason Code from a drop down menu which is mandatory. You also have the option of leaving a comment. Once requested, you will see your previously Approved (green) load change status to Cancellation Requested (red). You will receive an notification of the cancellation once your request has been confirmed by Customer Service and the status will change again to Cancelled.

17 For more information on the bookings on your Dashboard, double click anywhere on the booking to see a Summary or History of any status changes. Amend To amend your booking, select and you will again be presented with the What, Where, When tabs. You will only be able to amend or change the What and When tabs. From these tabs you will be able to change the quantity you are picking up, any of your Reservation Details, and the time and date of your booking.

18 To make a change on the When tab, you will need to change the following selection by simply clicking on NO, which will then change to YES and unlock timeslots enabling you to select a new time and date. Change to Once you have amended your booking, hit and you will be asked to Review Your Amendment. From this screen you will be able to review the changes you have made. You will be asked to select a Reason Code from the drop down menu which best describes why you need to change your booking. This is a manditory field. You also have the option of leaving a comment. Hit to submit your amendment. You will now be able to see your amended booking on your dashboard. Should you encounter any difficulties booking your loads after following the above steps, please contact customer service in Melbourne (03) or customerservicekfaus@kochind.com

19 kochfertaustralia.com KOCH FERTILISER AUSTRALIA CONTACTS CUSTOMER SERVICE Phone: