Get Up & Thrive. Program Frequently Asked Questions

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1 Get Up & Thrive. Program Frequently Asked Questions What is Get Up & Thrive.? Get Up & Thrive. is a comprehensive, activity based social wellness program that helps individuals set and meet personal health goals alongside their colleagues, friends and eligible family members. Built upon the belief that social support is the key to lasting, healthy lifestyle changes, Get Up & Thrive. helps individuals succeed by fostering strong connections. Who is eligible to participate in Get Up & Thrive.? Eligible participants are all insured members with Argus Health, including your spouse and dependents provided they are age 18 or older and on your Argus health insurance plan. How do I access Get Up & Thrive.? To access the Get Up & Thrive. website go to: thrive.argus.bm. Then click the Join Now / Login banner. Once you have navigated to the Get Up & Thrive. website, if this is your first time using the website, you will need to register for the service by entering your legal first name, last name and date of birth. If you are a new Argus member, it may take up to three weeks for your account to be created. If you are already registered for the service you simply need to enter your log-in credentials in order to access the Get Up & Thrive. website. Habits, and meet certain activity thresholds gain points and will be eligible for prizes. These prizes can include gym memberships, travel vouchers and cash prizes. There will be three raffles throughout the year and one grand raffle at the end of the year where participants will win prizes. The more points earned, the more entries you will have in each raffle. In addition to the scheduled raffles, the top three teams per challenge will also win prizes. For every Healthy Habits badge earned, you will receive points towards numerous prizes and a monetary donation will be contributed to a local charity. For a full list of rules and to track your progress, visit the Rewards tab, located at the top of the Get Up & Thrive. website. I have never exercised before, can I still participate in fitness challenges? How do I know if I should see my health care provider before participating in the challenge? You should always seek the advice of a physician or another competent medical professional before beginning any physical activity and/or weight loss program or if you have any questions or concerns regarding your medical care. The Argus Thrive. programs are intended to compliment rather than substitute for proper medical advice or treatment. What are Thrive. Points and Rewards? Participants may earn points and rewards for participating in Get Up & Thrive. Members who join team challenges, complete bonus challenges, earn badges in Healthy 1

2 Team Challenges What are team challenges? Throughout the year there will be three team based challenges offered. The first team challenge is Ready, Set, Go - an 8 week physical activity challenge that runs from March 16, 2015 to May 10, The second team challenge is the European Expedition which runs from June 29, 2015 to August 23, 2015 This is an 8 week steps- based challenge. The final team challenge is a 6 week nutrition and activity challenge that will run from October 5, 2015 to November 15, Each challenge will have in depth FAQs available before they launch. How can I find a team to join? During challenge enrollment, there are numerous options to join a team including: join an existing team, or get matched to a team. If you opt to join an existing team, you can search for a team to join by team name, team access code, team captain name or team member name. If you prefer, you can also be auto assigned to a team by the website itself during the registration process by selecting Get Matched to a Team. Please note, if you choose to get matched to a team, it will be randomly selected. You may be matched to a team with individuals that you do not know or with individuals from another company. You can also select to become a team captain, creating an open team (allowing anyone to join) or the system to assign team members. This will be a great way to meet people throughout the organisation while focusing on maintaining or improving your overall health and wellbeing. What s the difference between finding a team and getting matched to a team? If you do not want to go through the process of searching for a team as detailed above, you can get matched to a team, which simply means that the website will automatically find a team for you, and randomly assign you to that team. Please note, if you choose to get matched to a team it is at random. You may be matched to a team with individuals that you do not know, or from another company. Can I join a team from another company or can someone from another company join my team? Yes. If you set your team as Open during the registration process, anyone will be able to search for your team or be matched to your team. How do I invite team members from other companies? You can invite anyone to be on your team by entering in their address during the registration process. You can also visit the My Team page of the challenge, scroll to the Invite People button and enter in the address of the person you wish to be on your team. What can other companies see about my team or my profile? Participants on Get Up & Thrive. will be able to view your profile page which, if you have uploaded a profile picture, will be visible. They will also be able to see your total steps, and fitness goals if you select Public viewing they are set to public. Your profile can also be set to Private, in which case your profile will not be visible. I am trying to join a friend's team. Why doesn't the team name appear when I search for it? When searching for a team name, make sure you have the team name spelled correctly and if you are unsure of its spelling, consider typing a few keywords. If you still cannot locate the team, it may be that the team is full or the team captain created the team as a closed team, which requires you to obtain a team code from the captain in order to join that team. I got an invitation to join a team but I am already on a team and don't want to switch teams. What can I do? If you receive an invitation to join a team and you are already on a team or are not interested in joining that particular team, you do not have to respond to the invitation. Invitations to join a team are sent out by the captain and those who respond to the invitation first are the first to join the team. The invitation does not reserve a spot for you on the team. How many people can be on a team, and why are there limits if any? Teams must be comprised of between 5 to 11 members. These team size limits were chosen for a number of reasons including but not limited to best practice information regarding cordial competition, social networking and support and behavioral change science. If you are on a team of less than 5 members your team will not show up in the team standings. 2

3 Team Challenges... cont d. Can I be on more than one team? No. You can only be part of one team during the course of the challenge. However, you can switch teams during the registration process until the challenge begins. Can I switch teams and if so, how? Yes, you can switch teams during the registration process up until the challenge begins. To switch teams, you visit the My Team page, and click the button to Switch Team within the team information section on the right hand side of the page. Once you click on the link, a pop up will give you an option to create a team, or join an existing team (similar to the challenge enrollment process). If you click on Join an existing team., you will need the new team s access code or can search for open teams my name. Then click Switch Teams and you are on the new team of your choice. What's the difference between an open and closed team? An open team allows any participant to join the team or permits the website to auto assign members to your team. The closed team is by invitation only. I am the team captain, and I invited 20 people to join my team. How will the 11 team members be chosen? When inviting employees to join your team, the 10 positions (11 including yourself) will be filled in the order by which those you invited, complete the registration process and choose to join your team. If you do not include the addresses of all the individuals you want to join your team during your registration process as team captain, make sure to send the team code to those you invite after completing your team captain registration process. I created a team but none of the people I invited are on my team - what happened? In all likelihood, when you created your team during registration you forgot to do one of the following: 1. Enter the address for each individual you wanted to participate on your team (remember no more than 10 additional team members). 2. Create your team as an open team and it has already been filled as anyone can join an open team. How do I make sure only the people I want on my team get on my team? If you know who you want on your team, you would opt to close your team. This way only the people you want to be on your team would be able to join your team. You will need to invite each person or provide them with your team access code. What is the team access code and how do I use it? When a team captain creates a team, they receive a team access code. The team captain can share this access code with their colleagues to allow them to find the team. You can enter the team access code during the challenge enrollment process to find the applicable team, and join the team. On the My Team page your team access code will be displayed right below the team captain name and team name within the team information box on the right side of the page. How do I load a team picture to the profile? To load a team picture you will need to: Click on the "Challenges" tab. Click on "My Team" next to the name of your active challenge. Under your team photo, click on "Upload Photo" on the right side of the screen Click on "Choose File" to select your photo, and click "Upload" to finalize. Please make sure the picture you are trying to upload is in JPG, GIF or PNG format and is less than 2MB. If your photo fits this description and you are still unable to upload it, you may also try resizing your photo (in most cases this will work). I am a team captain but would like someone else to take over the role. What can I do? As a team captain you can make another team member the captain. To do so: Make sure the person you select is willing to take on the responsibilities of a team captain. Click on the Challenges tab. Click on My Team next to the name of your active challenge 3

4 Team Challenges... cont d. On the right side of the screen, under Team Info Click on Change Captain below the name of the current team captain Can I enter steps or activities on behalf of any or all of my team members? Only team captains may submit data on behalf of a teammate. If you are a team captain, follow the steps below to submit data for your team member(s): Click on the Challenges tab Click on Tracking to the right of your active challenge. You will see a drop down box that says report data for. Select the desired teammate you wish to track data for and enter in their steps, exercise minutes or weight. I forgot to enter my data last week. Can I go back and enter my steps or is it too late? Team challenges allow you to enter your data at anytime throughout challenge. We strongly encourage you to enter your data each day so you get accurate credit for the daily activities you complete. Only data tracked by the weekly Tuesday deadline will count towards the week s standings. All data tracked after Tuesday, will not count until the following week. Using the Get Up & Thrive website Is the Get Up & Thrive. website only for use during team challenges? No. The website has features that are available year round such as tracking activity, inviting colleagues and supporters to participate in challenges, healthy habits and more. What can I track other than steps on the website? There are a variety of categories, such as drinking water or eating more fruits and veggies, that are available for tracking or you can create a custom category of your own. Click Tracking, then click the Manage Tracking tab. From there you can choose from the standard categories or create a custom category. You will need to pay special attention to tracking your exercise minutes and weight as these will earn you rewards. Your weight will not be shared with anyone on the website. Only a percentage of weight loss will be visible if you opt to track weight in a team challenge. Why am I receiving s from Get Up & Thrive. after registering and during the challenge? Existing users will receive an confirming registration for team challenges. New users will receive two s after completing registration: one to confirm registration for the website and the other to confirm registration for Get Up & Thrive. Once you are registered, you may receive a variety of s from other challenge participants or directly from Get Up & Thrive. You always have the option to unsubscribe to s at any time either by clicking the unsubscribe link found at the bottom of each you receive, or by going to the Settings page of the website and unclicking the boxes next to the s you no longer wish to receive. What is a Supporter and how do I add supporters to my network? A Supporter is someone who is part of your network on the website. Supporters are connections who are there to help encourage you and keep you accountable as you work toward healthy behavior change. To build your network of supporters, click the Supporters tab at the top of the page on the website. You can search for specific people using the search bar on the left and entering addresses of colleagues, or you can look through a set of suggestions of people you might know and want to add. After I logged on to the website a few times, why does a pop-up box appear asking me for my goals? This feature is completely voluntary, and goal selection is not required. This feature is intended to help you identify some of your overall health goals to work toward, not only during team challenges, but also throughout the year. You can share these goals publicly and use them to find supporters and colleagues who have similar interests to you. Or, if you prefer to keep them private, go to your profile page by clicking your name in the top right corner of any page on the Get Up & Thrive. website then click Edit/Privacy next to Interests and choose what you would like to keep private. 4

5 Using the Get Up & Thrive website... cont d. What is the blue box on the home page that says I challenge and then has three dropdown menus? This challenge box gives you an opportunity to challenge yourself or others in the programme to do a healthy activity with you. You can create either a quick challenge or a last one standing challenge at any time. In a quick challenge, you challenge your supporter network to do something healthy. Participants will have 24 hours to complete the healthy task and report their success. To create a quick challenge, choose who you want to challenge in the first drop-down menu. In the second drop-down menu, click Quick Challenge as the Challenge Type and then either choose from the suggested activities or enter your own activity. In the last drop-down menu, you choose the date you want the challenge to take place. In a last one standing challenge, participants compete to see who can sustain a healthy activity for as many days in a row as they can the last one standing wins. To create a last one standing challenge, choose who you want to challenge in the first drop-down menu. In the second drop-down menu, click Last One Standing as the Challenge Type and then either choose from the suggested activities or enter your own activity. In the last drop-down menu, choose the date you want the challenge to begin. Both types of challenges are defaulted to Share with Everyone (public), which means that your entire network of supporters will see the challenge you initiated in their What s Happening feed and be able to join even if you didn t invite them to participate in that challenge. Click the padlock symbol if you only want your challenge to be visible to those you invite (private). What shows up in the What s Happening feed on the Get Up & Thrive. home page? The What s Happening feed shows you the activities of your supporters and the other people participating in the same challenges as you. For example, you ll see who is creating and joining quick challenges or last one standing challenges. At the bottom of each post in the What s Happening feed, there are three icons: The hand icon is a high five to show people your support. The speech bubble icon allows you to post a comment. The flag icon is there in the rare event of an offensive post. Clicking on the flag will hide the post until it is reviewed and either approved or deleted. How do I upload my profile picture? Please note there are file restrictions to uploading pictures to the Get Up & Thrive. website. To upload a profile picture go to your profile page by clicking your name in the top right corner of any page on the Get Up & Thrive. website. Click Profile, once you have navigated to your profile page click Edit Profile. Once there roll over the image / photo box located and click the pencil icon. Please keep in mind that image uploads has to be less than 2MB, and be a JPG, PNG or GIF. In addition the name of the photo cannot have any numbers or dashes and you are unable to change this setting from Public to Private, but you can choose not to enter a photo. What are Bonus Challenges? The Get Up & Thrive. website offers weekly bonus challenges throughout the year. These are pre-determined nutrition, fitness and well-being challenges that each last a week. You have the option to participate in challenges that fit your schedule and life-style. Completion of these challenges is to track the activity every day for 7 days. You can join these on the scrolling banner of the homepage. 5

6 What are Healthy Habits? Healthy Habits suite of programs engages participants in wellness 365 days a year, creating lasting, balanced lifestyle choices. The Healthy Habits offer a tiered approach, appealing to a range of experience, allowing participants to set their own goals and pace. Using the ShapeUp mobile app What is ShapeUp s mobile app? ShapeUp Mobile allows registered participants to track their activity and progress with their iphone or Android smartphone. How do I get started? ShapeUp Mobile is available for download through the Apple Store or Google Play stores. Please note that your Get Up & Thrive. username and password will be required in order to use the ShapeUp mobile app. To locate the mobile app from your personal mobile device, simply search for ShapeUp and tap the app. Install the app, and sign in with your ShapeUp username and password. Is the mobile app available for BlackBerry or Windows phones? No. At this time, the ShapeUp mobile app is only available for the following mobile devices: iphones and Android phones. What can I do with the app? Use the app to track your activity on the go. Transferring data from Fitbit, BodyMedia or RunKeeper. How do I integrate my Fitbit fitness device with the website so my data transfers automatically? You can integrate your Fitbit at any time by clicking Settings in the upper right of any page on the website. Click the link account button to get started. You will be redirected to the Fitbit website. Click the allow button to integrate your device. You will need to have an existing username and password with Fitbit. In addition to these integrations, sync allows you to integrate additional apps and devices. What data will transfer from my Fitbit to the website? Any steps or active exercise minutes on your Fitbit will automatically transfer to the website. While on the website you will have the ability to manually override any data transfer if you feel it doesn t accurately represent your activity levels. How do I integrate my BodyMedia fitness device with the website so my data transfers automatically? You can integrate your BodyMedia device at any time by clicking Settings in the upper right of any page on the website. Click the link account button to get started. You will be redirected to the BodyMedia website. Click the allow button to integrate your device. How do I integrate my RunKeeper mobile app with the website so my data transfers automatically? You can integrate your RunKeeper account at any time by clicking Settings in the upper right of any page on the website. Click the link account button to get started. You will be redirected to the RunKeeper website. Click the allow button to integrate your device. Steps are automatically synced from your RunKeeper account. Any other activities tracked on your RunKeeper will need to be converted into steps using the tool on the ShapeUp website. If you have any step-tracking apps linked to RunKeeper, those steps will also be uploaded to your Get Up & Thrive. account. I use another app/device to track my activity. Can I link my device or app to the ShapeUp account? Through the ShapeUp Sync marketplace we are always adding new devices and apps that you can link directly to your ShapeUp account. Visit the Settings page on your account to see what integrations are available to you. Integrations currently available include, but are not limited to Daily Mile, Fitbug, Fleetly, Life Fitness, Misfit and Moves. Sync these devices by clicking on Manage Apps on the settings page of your Get Up & Thrive. account. Depending on the device/app you are linked to we will be able to integrate with steps, exercise minutes, weight, and calories consumed. 6

7 Information sharing and privacy policy Data Default Setting Available Choices Who Can See It Your first and last names Public. Public. Automatically appears Public. Any registered users on the after you register. Cannot website. change from public; however, you can change your displayed name. address Private. Required to be entered Your address is not visible to by you as part of registration. other members of the Get Up & Thrive. website but if a member sends you a message from the Get Up & Thrive. website we will notify you via . Your profile picture Not available unless you enter it. Cannot change from public. Public. Any registered users on the If you enter it, default is public. website. You can also choose not to enter a photo. Your team name Public. Once the challenge is complete, Public. Any registered user on the you can mark past challenges, website, including your supporters, including team names, as private. can see your team name if they visit your profile page. Your team name will appear on the right hand column of your profile page during the challenge. Private. Available only after a team challenge ends. Only you can see it. Your interests (e.g., running, Not available unless you enter it. You can set to private. Public. All of your supporters, which biking). If you enter it, default is public. You can also choose not to enter includes your teammates, can see it this information. People following your team cannot see it. Private. Only you can see it. Team challenge participation During challenge. Public. Cannot change during challenge. Public. During challenge. Any After challenge. Public. After challenge, you may choose registered users on the website can to mark it as private. see it by looking at your profile page, even if you mark it private. Quick challenges/last-one- On your profile page. Public. Can set to private. Public. People following your team and standing challenges you re other participants cannot see it on your participating in. profile page. Your Supporters can see the quick challenge you ve created on Quick challenges and last one their What s Happening feed. standing challenges show up in Supporters of members who have two places: your profile page joined your quick challenge can also and the What s Happening feed. see the quick challenge on their What s Happening feed. Private. Only you can see it on your profile page. It stays on the What s Happening feed. A supporter, which includes your teammates, won t be able to join. Share with everyone. All your Quick challenges/last one On the What s Happening feed. You can mark it as Share only supporters, which includes your standing challenges you re Share with Everyone. with those invited. teammates, can see it on the What s participating in. Happening feed and your profile. Share only with those invited: No one Quick challenges and last one Quick challenges automatically can see it on the What s Happening standing challenges show up in appear on the What s Happening feed or your profile unless you two places: your profile page and feed if you accept them. They invite them. the What s Happening feed. stay on the feed once they are there. The names of your supporters Public. Automatic once the Cannot change from public. Public. Any registered users on and team members. relationship is established. the website. 7

8 Information sharing and privacy policy... cont d. If I want to mark certain information as private, how do I do that? Many of the website settings are defaulted to Public, but you can mark certain information as Private. To do this first click your name / profile picture in the top right corner of the Get Up & Thrive. website, then select Profile to mark something as private, click the small pencil in the bottom right-hand corners of the modules and click Public and it will switch settings to Private. If you want to mark something as Public", click Private and it will switch settings to Public. How do I change a preference from Public to Private? On your profile page click on the small pencil in the bottom right-hand corners of the modules and you will have the ability to mark certain areas of your profile public and private. Can people see the steps that I m recording? Yes. The total steps recorded by each team are listed on the Standings tab of the challenge. Can I mark my steps as private? No. By nature of the website, this data cannot be marked as private. Is there a privacy policy that I can review? Yes. During the online registration process, you will be prompted to read the Privacy Policy and Terms and Conditions. You must select the box acknowledging that you have read and agree to the contents of both documents before you can complete registration. Also, links to these documents are available at the bottom of each page of the website. 8