// Solution Brief. Pro-Active Support Services KARMA. Khipu Automated Remote Monitoring Application. Networks, Systems and Security Infrastructure

Transcription

1 // Slutin Brief Pr-Active Supprt Services KARMA Khipu Autmated Remte Mnitring Applicatin Netwrks, Systems and Security Infrastructure

2 What is KARMA? KARMA Khipu Autmated Remte Mnitring Applicatin is a pr-active mnitring service that can bserve all aspects f yur missin critical netwrk, system and security envirnment. It autmatically prvides immediate identificatin f prblems either befre r as they ccur, allwing quick actin and reslutin. KARMA has been develped t imprve yur supprt peratins and service availability. What des it ffer? The KARMA service enables Khipu s Supprt Team t have 24x7x365 visibility f the health f yur netwrk infrastructure. In the event f an issue r prblem arising, ur team are immediately ntified, enabling them t actin a supprt call/helpdesk ticket, assign an engineer and investigate the issue. This pr-active prcess enhances ur service ffering as well as enable faster SLA s and slutins t prblems. KARMA Pr-Active Supprt 24x7x365 Netwrk Operatins Centre KARMA can mnitr all relevant system services and can be custmised fr specific custmer requirements. Mnitring services including; System availability, Health and utilisatin, Status, Services and dependencies, Critical high availability and failver.

3 What can the KARMA service supprt? The KARMA service can remtely mnitr and pr-actively supprt all r specific areas f yur netwrk and their dependencies. The three main areas are; Security Systems Netwrks Systems Netwrk Access Cntrl (NAC) Next Generatin Firewalls Intrusin Preventin Systems (IPS) Web Cntent / Prxies Data Leakage Preventin (DLP) Wireless Cntrllers, Access Pints Switches and Ruters Virtual Private Netwrks Wide Area Netwrks DHCP, DNS & IPAM (DDI) / Intranet Services Server and Virtual Machine envirnments *Other systems can be added upn request What are the benefits? 24x7x365 pr-active mnitring f missin critical services and systems 24x7x365 visibility and ntificatin f issues and perfrmance 24x7x365 pr-active actin: Issue identified Supprt ticket raised Engineer assigned t the prblem. Utilisatin / capacity planning including licensing, Client t SSID reprting and perfrmance. Imprved Uptime, Service Availability and SLA s. Free up yur helpdesk staff t fcus n ther prjects. Remves reliance n a reactive supprt prcess in the event f a prblem. Real-Time and Histric Reprting netwrk playback Cst effective efficient apprach fr enhanced services t yur users.

4 KARMA Services Available There are a number f services available including bespke ptins tailred t specific custmer requirements. KARMA Lite KARMA-Standard 24x7x365 Pr-Active Mnitring / Alerting Service and SMS Alerting 24x7x365 Pr-Active Mnitring / Alerting Service 09:00 t 17:30 Mnday Friday Pr-Active Engineering Supprt - Telephne, , SMS and Remte Access Services Sftware Releases (majr and minr) Updates KARMA-Gld Supprt Service 24x7x365 Pr-Active Mnitring / Alerting Service 09:00 t 17:30 Mnday Friday Pr-Active Engineering Supprt - Telephne, , SMS and Remte Access Services Sftware Releases (majr and minr) Updates Quarterly Health-Checks and Upgrades (4 days nsite per annum) Out f hurs upgrades KARMA-Platinum Supprt Service 24x7x365 Pr-Active Mnitring / Alerting and Engineering Supprt Telephne, , SMS and Remte Access Services Sftware Releases (majr and minr) Updates Quarterly Health-Checks and Updates (4 days nsite per annum) Out f hurs upgrades KARMA- Managed Service Fr custmers wh are lking fr a fully managed service, whether a particular area such as their Firewalls r their entire netwrk, Khipu can prvide a tailred ffering that wuld include Adds, Mves, Changes as required. Please cntact sales@khipu-netwrks.cm r cntact yur accunt manager t discuss yur requirements.

5 A Prven Service With many custmer deplyments in place, KARMA has made significant imprvements t their supprt peratins and the verall service t their users, prviding increased uptime f missin critical services. The implementatin f KARMA was straightfrward and it highlighted ptential prblems the first weekend in peratin, preventing a ptential service utage. We welcme anything which imprves ur mnitring and ntificatin capability, and KARMA has prved its wrth a number f times since, while releasing staff frm day t day mnitring and husekeeping tasks." David Willcx, Head f Netwrks, Birkbeck University f Lndn Khipu s KARMA service prvides 24x7x365 pr-active supprt and maintenance n ur hspital s netwrk infrastructure (wired and wireless). Having the ability t rely n Khipu s supprt team arund the clck, remves the reliance n my team mnitring ur netwrks 24 hurs a day. This nt nly imprves their efficiency but als allws us t fcus n ur day t day prjects and rles, whilst ensuring uptime n ur life-depending netwrk. The service has been in place fr ver a year and we ve seen significant imprvements in supprt identificatin and reslutin Phil Butcher, Infrastructure Manager, Ryal Brmptn and Harefield NHS Fundatin Trust Abut Khipu Khipu Netwrks is an award winning Cyber Security prvider wh deliver netwrk, wireless and security slutins, technlgies and services acrss multiple sectrs. As well as having a pr-active eths t supprting and maintaining custmer envirnments, this has enabled Khipu t be a market leader in prviding netwrk security slutins with exceptinal custmer references. Our secure and dynamic netwrk slutins are made up f three main areas: Khipu Netwrks Limited - UK Infinen Huse Minley Rad Fleet Hants GU51 2RD United Kingdm +44(0) Khipu Netwrks Limited - SA 6th Flr, Office Blck 1 The Cliffs 3 Niagara Rad Tyger Falls, Bellville Cape Twn Suth Africa +27 (0)