Windows Intune Helps Microsoft Partners More Easily Deploy and Manage Office 365 Users and Devices

Transcription

1 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365 Users and Devices Published: February 2013 Fr the latest infrmatin, please see

2 Cntents Intrductin... 3 Windws Intune Benefits... 3 Windws Intune Benefits fr Custmers... 3 Windws Intune Benefits fr Micrsft Partners... 4 Windws Intune Cnfiguratin... 5 Which Windws Intune Cnfiguratin Is Right fr Yur Custmer?... 5 Prepare t Deply Office 365 with Windws Intune... 6 Discver the Status f the Custmer s Device Estate... 6 Enfrce Device Cmpatibility with Office 365 Deplyment... 6 Design the Office 365 Deplyment... 8 Create Office 365 Deplyment Tls... 8 Run Pilt Deplyments f Office Business Benefits fr Micrsft Partners... 8 Deply Office 365 Mre Smthly with Windws Intune... 9 Business Benefits fr Micrsft Partners and Their Custmers... 9 Manage Deplyed Office 365 Users and Devices with Windws Intune Business Benefits fr Micrsft Partners and Their Custmers Windws Intune fr a Custmer Wh Has Already Deplyed Office Resurces Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

3 Intrductin Micrsft partners can deliver exceptinal value t their custmers by using Windws Intune t manage the deplyment f Office 365. Windws Intune is a clud-based device and applicatin management slutin that lets Micrsft partners manage the devices and applicatins in their custmers IT envirnment frm a single administratr cnsle. With Windws Intune, Micrsft partners can mnitr, manage, update, secure, and trublesht users devices, wherever thse devices are lcated. Windws Intune als prvides asset inventry capabilities. Fr custmers that already use Micrsft System Center 2012 Cnfiguratin Manager t manage their npremises systems, Micrsft partners can use Windws Intune t ffer their custmers effective management fr mbile devices. Windws Intune can interperate with Micrsft System Center 2012 Cnfiguratin Manager t create a unified clud and n-premises slutin. This lets IT administratrs manage persnal cmputers, servers, mbile devices, and even Mac OS cmputers frm a single lcatin: the Cnfiguratin Manager cnsle. Windws Intune Benefits We put Windws Intune int every prpsal fr custmers that d nt already have a management tl. Danny Otten (Managing Directr, T-BENCH) Windws Intune Benefits fr Custmers Windws Intune ffers many benefits t custmers fr deplying and managing Office 365 applicatins and licenses. Windws Intune can als be used t deply and manage ther Micrsft and third-party applicatins and licenses. One Windws Intune editin, Windws Intune with Sftware Assurance, which includes rights t the latest versin f the Windws perating system, which at time f publishing is Windws 8 Enterprise. Other Windws Intune benefits fr custmers include: Greater user prductivity. Windws Intune empwers users t be prductive frm virtually anywhere and n the device f their chice by ffering: Applicatin self-service. Administratrs can create a self-service prtal, an app stre, that lets users install applicatins (Office 365 and ther applicatins as well) n demand, which helps reduce help desk calls. Optimized, persnalized applicatin experience. Users can maximize prductivity by being able t access the same set f applicatins acrss all f their devices. Windws Intune licensing allws five installatins per user. Nn-intrusive management. Administratrs can avid maintenance tasks when the user is busy. Als, with System Center 2012 integratin, applicatin installatin fr Windws 8 systems can be restricted t highspeed r inexpensive netwrk cnnectins. Unified management fr devices. Windws Intune helps reduce csts and imprve IT efficiency by unifying management and security fr clud-based mbile devices and n-premises PCs in an infrastructure that prvides: A bring-yur-wn-device (BYOD) mdel. Administratrs can apply crprate cntrl t user-wned devices. 3 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

4 Device management thrugh a single interface. Administratrs are able t address the challenges created by BYOD plicies and manage Windws PCs (physical and virtual), Macs, tablets, smart phnes, and embedded devices frm a single administratr cnsle. Imprved administrative efficiency. Administratrs can set plicies t deliver the right applicatins t the right users. Infrastructure flexibility. Administratrs can implement bth clud and n-premises architectures t manage endpint devices the best way that fits their rganizatin s needs. Fr example custmers that already use Micrsft System Center 2012 Cnfiguratin Manager t manage their npremises systems, can add Windws Intune t manage mbile devices. With Windws Intune, yu can manage mbile devices directly r thrugh Exchange ActiveSync. Exchange devices can be managed in bth n premises servers and fr hsted Exchange n Micrsft Office 365 in the clud. Windws Intune with Sftware Assurance includes rights t the Windws Intune clud service, System Center Cnfiguratin Manager, and System Center Endpint Prtectin in a single editin, alng with rights t latest versin f Windws 8 Enterprise. Integrated security and cmpliance. Administratrs can use Windws Intune fr virus and malware prtectin, which can help reduce IT perating csts by prviding device security and cmpliance management. Windws Intune makes it easy t keep a custmer s devices virus-free. A custmer can spend an entire year s Intune budget t fix just ne infected device. Dn Crawfrd (Partner, KAMIND IT Inc.) License management. Administratrs can use Windws Intune t manage licenses fr all devices in a custmer s IT envirnment. Quick and effective deplyment. Windws Intune lets administratrs quickly evaluate a custmer s IT envirnment and prepare all devices fr a speedy deplyment f Office 365 and ther sftware. Majr cst savings. The cst f managing deplyment f Office 365 and ther sftware with Windws Intune (mnthly subscriptin f $4 t $11 per user) is small cmpared t the cst f using native tls. Cntinuus imprvements. Micrsft cntinually imprves Windws Intune with updates t keep adding value. Windws Intune Benefits fr Micrsft Partners The huge value that Windws Intune prvides t custmers makes it pssible fr Micrsft partners t realize significant benefits as well, including the fllwing: Establish and strengthen custmer relatinships. By delivering the extrardinary business value that Windws Intune ffers, Micrsft partners can establish and strengthen relatinships with their custmers. Increase prfit margin fr services. Partners can drastically reduce their csts fr prviding clud integratin services and managed services cntracts by taking advantage f the highly reliable and effective perfrmance f Windws Intune. Offer fixed-price service cntracts. Windws Intune lw-cst subscriptin, simple deplyment, and easy peratin enable Micrsft partners t ffer fixed-price service cntracts that are attractive t custmers and prfitable t partners. Windws Intune deplyments and management just wrk, and Windws Intune gets better all the time. I didn t expect that. Matt Katzer (Partner, KAMIND IT Inc.) 4 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

5 Windws Intune Cnfiguratin Which Windws Intune Cnfiguratin Is Right fr Yur Custmer? Windws Intune is ideal fr custmers wh are nt currently using a management tl t manage the devices in their IT envirnment, but custmers wh currently use Micrsft System Center 2012 Cnfiguratin Manager t manage their n-premises infrastructure can add Windws Intune t let mbile devices, including user-wned devices, jin the crprate netwrk and cme under crprate management. Windws Intune can be perated in a clud-nly cnfiguratin, which desn t require n-premises infrastructure. This cnfiguratin is illustrated in Figure 1. Figure 1: Clud-nly cnfiguratin Windws Intune can als interperate with Micrsft System Center 2012 Cnfiguratin Manager t create a unified clud and n-premises slutin that lets IT administratrs manage persnal cmputers, servers, mbile devices, and even Mac OS cmputers frm the Cnfiguratin Manager cnsle. This cnfiguratin is illustrated in Figure 2. Figure 2: Unified clud and n-premises cnfiguratin The Windws Intune service is added t the Cnfiguratin Manager cnsle thrugh a cnnectr. Fr detailed technical guidance n hw t set up System Center 2012 Cnfiguratin Manager, see Getting Started with System Center 2012 Cnfiguratin Manager. 5 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

6 Prepare t Deply Office 365 with Windws Intune Typically a manual audit and update prcess n a desktp r laptp wuld take twenty minutes t ensure it s ready fr Office 365. Nt including scheduling the visits t remte r mbile users, Intune cuts this time t five minutes r less. Cnr Callanan (CEO, Cre Technlgy Systems) Micrsft partners can use Windws Intune t quickly and cmprehensively prepare their custmers IT envirnment fr an Office 365 deplyment. The fllwing sectins describe hw Windws Intune can be used t facilitate different preparatin phases f an Office 365 deplyment. Discver the Status f the Custmer s Device Estate Windws Intune can help a Micrsft partner easily gather the required infrmatin fr each f the devices in a custmer s IT envirnment, in real time. With Windws Intune, it s easy t determine the status f the fllwing fr each device s: Security system. Check the status f security updates. Operating system. Identify device s perating system and versin. Installed applicatins. Identify installed applicatins and their update status, including whether Office 365 is already deplyed. Office 365 cmpatibility. Determine whether the device meets minimum requirements fr Office 365 deplyment. Health. Check fr virus and malware infectins. Enfrce Device Cmpatibility with Office 365 Deplyment Yu can use Windws Intune t bring a device s status int cmpatibility with Office 365. Preparing fr an Office 365 deplyment Remve infectins. Remve virus and malware infectins. Apply updates and patches. Update and patch the security system, perating system, and installed applicatins. 6 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

7 Set up a Windws Intune envirnment Fr details, see Windws Intune Getting Started Guide. 1. Cnfigure Windws Intune envirnment: a. Add administratrs. b. Set up default plicies. c. Plan fr endpint prtectin. d. Plan fr managed cmputer bandwidth usage. 2. Add users and security grups. 3. Manage user and device grups. 4. Enrll cmputers. 5. Enrll mbile devices. 6. Optimize the Windws Intune envirnment: a. Deply and manage Windws Intune plicies and Micrsft updates, including autmatic apprvals, fr yur managed cmputers and devices. b. Set up alert ntificatins fr yur managed cmputers and devices. c. Create reprts t gather the infrmatin yu need t prepare fr an Office 365 deplyment. d. Custmize reprt templates. T learn hw System Center 2012 Cnfiguratin Manager with Service Pack 1 (SP1) can be cnfigured t use Windws Intune t manage mbile devices in yur rganizatin, see What s New in Cnfiguratin Manager SP1. Check the status f updates Frm the Windws Intune cnsle: 1. Select Reprts. 2. Select Update Reprts. 3. Cnfigure a reprt fr the desired infrmatin. Identify device s perating system and versin Frm the Windws Intune cnsle: 1. Select Reprts. 2. Select Cmputer Inventry Reprt. 3. Cnfigure a reprt fr the desired infrmatin (such as device grup, manufacturer, chassis type, mdel, and perating system). Identify installed applicatins Frm the Windws Intune cnsle: 1. Select Reprts. 2. Select Sftware Inventry Reprt. 3. Cnfigure a reprt fr the categry fr the desired infrmatin. 7 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

8 Check fr virus and malware infectins In the Windws Intune cnsle, System Overview sectin, under System Status, lk fr issues listed under Endpint Prtectin and Agent Health. Apply updates and patches Frm the Windws Intune cnsle: 1. Select Updates. All available Micrsft updates shuld appear. 2. Select the updates t be applied. Nn-Micrsft updates can be upladed and pushed t selected grups f devices. Tips Users need administratr rights fr self-service installatin. Make sure that the Windws Intune executable file and security file are in the same directry. Fr devices inside the firewall, use Grup Plicy t deply Windws Intune. See Autmatically Deplying the Client Sftware via Grup Plicy. Fr devices utside the firewall, have the users subscribe t Windws Intune. Train users with Windws Intune befre deplying Office 365. It may take nly 30 minutes t train a user. Training can be very detailed, with different grups, different cntent, and different levels f training. Run pilt deplyments with a representative mix f users, nt just IT staff. Tailr infrmatin and training t users' devices. Design the Office 365 Deplyment Windws Intune can help Micrsft partners design an Office 365 deplyment. Partners can use Windws Intune t identify grups f users that have similar Office 365 deplyment needs: fr example, grups based n similar devices (like Windws Phne 8) rather than members f an rganizatinal grup. Create Office 365 Deplyment Tls With Windws Intune, Micrsft partners can create tls t perfrm an Office 365 deplyment mre smthly, including: Reprts and instructins. Prduce custm device status reprts and user instructins fr making a device cmpatible with Office 365. Deplyment package. Package a deplyment s users can dwnlad and install sftware themselves. Run Pilt Deplyments f Office 365 Micrsft partners can use Windws Intune t run pilt deplyments f Office 365 fr select grups f users by fllwing the instructins in the Deply Office 365 with Windws Intune sectin. Business Benefits fr Micrsft Partners Windws Intune ffers many business benefits fr Micrsft partners that use it t prepare their custmer s IT device estate fr Office 365 deplyments. These benefits include: Saves time. Windws Intune is easy t install and cnfigure and it greatly reduces the amunt f time and effrt required t gather infrmatin abut devices. Custm targeting f grups that have similar predeplyment issues and status helps save time in preparing custmer s estate fr deplyment. 8 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

9 Prvides up-t-date device status infrmatin. Real-time inventry lets partners plan deplyment based n the current status f all devices. Helps bring devices int cmpliance. Partners can use Windws Intune t make sure that devices are in an acceptable security state befre deplyment. Builds custmer and user trust. Partners can use Windws Intune t create custm device reprts and instructins fr bringing devices int cmpliance t build custmer and user trust. Deply Office 365 Mre Smthly with Windws Intune We have fund that when we perfrm an Office 365 deplyment fr a custmer, Windws Intune saves us the cst f abut ne hur f labr per user that we can pass n r share with the custmer. After Office 365 deplyment, Windws Intune cntinues t save us time in the nging management f the custmer s devices and applicatins which can translate int savings fr ur clients as well as enhanced prfitability fr ur managed services fferings. Ric Opal (Vice President and General Manager, Peters and Assciates) Micrsft partners can use Windws Intune t deply Office 365 quickly and efficiently while verifying that applicatins installed successfully. Windws Intune can be used t install: Micrsft Office Prfessinal Plus Micrsft Lync Updates t the client sftware Micrsft Online Sign-in Assistant (SIA) Office Telemetry settings Windws Intune can be used t push deplyment f Office 365 t all f a custmer s devices r the deplyment can be published fr self-service installatin. Fr details n deplying Office 365 with Windws Intune, see Deplying Office 365 client applicatins with Windws Intune and Deplying Office 365 client applicatins with Windws Intune frm a netwrk share. Business Benefits fr Micrsft Partners and Their Custmers One f ur custmers with abut 500 users estimates that he saved abut $50,000 by using Windws Intune t deply Office 365. Cnr Callanan (CEO, Cre Technlgy Systems) Windws Intune ffers many business benefits fr Micrsft partners that use it t deply Office 365, including: Quick and highly reliable deplyments. Windws Intune makes it easy t install and cnfigure Office 365 applicatins and ffers big savings in time and mney cmpared t deplyments with native tls. Office 365 deplyments f Windws Intune experience very few pst-deplyment prblems. Chice f deplyment mdels. With Windws Intune Office 365 applicatins can be pushed t users r can be set up fr self-service deplyment. The benefits f the self-service mdel are: Users nly need t g t ne place t install sftware. Reduces csts by eliminating need t spin up hardware and sftware t push sftware ut and there are n further csts after packaging a self-service deplyment. 9 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

10 Imprved administrative efficiency. Administratrs can set plicies t deliver applicatins in the mst apprpriate manner. Deplyment specifics. With Windws Intune it is simple t chse and deply the applicatins that each device will receive. Office 365 deplyment with Windws Intune First steps 1. Dwnlad Office installer frm the Office 365 Prtal. 2. Dwnlad Office 365 versin f Office. 3. Repackage Office fr deplyment. 4. Uplad Office deplyment package t Windws Intune (nce packaged t deply, n technical supprt is needed). Next Steps Publish an Office 365 deplyment fr self-service installatin 1. Cnfigure installatin with Windws Intune. 2. Distribute installatin instructins t devices. 3. User dwnlads applicatins frm Office User activates Office applicatins. Device reprts success back t Windws Intune. Push an Office 365 deplyment 1. Cnfigure installatin with Windws Intune. 2. Distribute installatin package t devices. 3. Device dwnlads applicatins frm Office Users prmpted t lg n t their Office 365 accunts t activate Office applicatins. 5. Device reprts success back t Windws Tips Intune. Steps fr bth publishing and pushing a deplyment. Install Lync early t use as a supprt tl fr IT staff t cmmunicate t users. Get mre user cperatin by tailring t device. Manage Deplyed Office 365 Users and Devices with Windws Intune We run a highly prfitable managed service business driven primarily by ur adptin f Windws Intune. Each day, we use Intune t help practively mitigate prblems fr custmers, remtely cnnect t machines, and verify the health f entire netwrks, saving us time and increasing custmer satisfactin. By using Windws Intune t deply and manage Office 365, we have been able t save ur custmers frm $10,000 t $20,000 upfrnt and up t $50 per mnth fr each endpint. Reed Wiedwer (CTO, New Signature) 10 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

11 After deplying Office 365, Micrsft partners can use Windws Intune t manage the deplyments n all f the custmer s devices, including the fllwing management tasks: Use Remte Assistance 1 t respnd t user requests fr help. Alert users f prblems r ptential prblems. Deply Office 365 t a new device fr an existing user. Create n-demand reprts fr custmer s decisin makers (fr example, reprt f user sftware usage). Keep users devices current with Office 365 applicatin updates and patches. Remve applicatins frm users wh dn t want them: fr example, when peple switch machines r new psitins within cmpany. Remve devices frm the enterprise s IT infrastructure. Mnitr health f devices. Managing yur custmer s Office 365 deplyment with Windws Intune Use Remte Assistance t respnd t user requests fr help After a user makes a request fr remte assistance frm Windws Intune Center, administratr actins are as fllws: 1. Receive an that the user has made an assistance request. 2. Find the request in the Administratr Cnsle. 3. Open Remte Assistance and respnd t the request. Push updates Frm the Administratr Cnsle: 1. Chse all prduct categries that are used by the custmer s users. 2. Specify the update classificatin. 3. Create autmatic rules, if necessary. 4. Apprve the updates. 5. Specify grups t receive the updates. Create n-demand reprts Frm the Administratr Cnsle: Tip 1. In the reprt sectin, chse the type f reprt desired. Example: fr Detected Sftware Reprt, yu can chse the grups f devices t be represented in the reprt, the sftware publishers (fr example, Micrsft), and the sftware categries (fr example, and cllabratin sftware and netwrking sftware). 2. Save, print, r exprt the reprt. If yu dn t want Windws Intune t autmatically perfrm updates, yu can turn ff autmatic updating. 1 Windws Intune Remte Assistance is nt currently available fr devices running the Windws 8 perating system. 11 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365

12 Business Benefits fr Micrsft Partners and Their Custmers The business benefits fr Micrsft partners and their custmers f using Windws Intune t manage Office 365 deplyments include: Unified management thrugh a single interface. Windws Intune helps reduce csts and imprve IT efficiency by unifying Office 365 management fr clud-based and n-premises devices in an integrated infrastructure. This lets administratrs address the challenges created by BYOD plicies and manage all devices frm a single administratr cnsle, using bth Windws Intune and System Center Cnfiguratin manager. Nn-intrusive management. Fr Windws 8, maintenance tasks can be avided when the user is busy, and applicatin installatin can be restricted t high-speed r inexpensive netwrk cnnectins. Effective device versight. Windws Intune alerts ntify administratrs f prblems s they can quickly respnd and keep users prductive. This lets Micrsft partners be practive and ffer the higher level f service that their custmers will ntice. On-demand reprts. Micrsft partners can create reprts t demnstrate the value they are prviding t their custmers by managing their Office 365 deplyments with Windws Intune. Office cmpatibility mnitring. Windws Intune can deply Office Telemetry Dashbard which enables central mnitring and assessment f Office cmpatibility. Fr mre infrmatin see Deply Telemetry Dashbard. Windws Intune fr a Custmer Wh Has Already Deplyed Office 365 With Windws Intune, Micrsft partners can ffer valuable services t custmers wh have already deplyed Office 365. Althugh Office 365 is autmatically updated with r withut Windws Intune, custmers that d nt have a sftware management system in place still have a big challenge t manage all f the devices in their IT envirnment. Windws Intune is an ideal answer t this challenge because it des much mre than help deply and manage Office 365. An Office 365 custmer has already made a cmmitment t the clud and Windws Intune is a clud-based device and applicatin management system. Custmers that already manage n-premises PCs with System Center 2012 dn t need Windws Intune fr thse devices, but they d need Windws Intune t manage all their mbile devices, including laptps, tablets, and smart phnes. The business benefits f Windws Intune fr custmers that have already deplyed Office 365 and the Micrsft partners that supprt them are the same as thse listed in Windws Intune Benefits and Manage Deplyed Office 365 Users and Devices with Windws Intune. Resurces Windws Intune website: Windws Intune Online Help: Windws Intune TechNet: Windws Intune Team Blg: 12 Windws Intune Helps Micrsft Partners Mre Easily Deply and Manage Office 365