LINCOLNSHIRE POLICE Policy Document

Transcription

1 LINCOLNSHIRE POLICE Plicy Dcument 1. POLICY IDENTIFICATION PAGE POLICY TITLE: ICT CHANGE & RELEASE MANAGEMENT POLICY POLICY REFERENCE NO: PD 186 POLICY OWNERSHIP: ACPO Cmmissining Officer: Prtfli / Business-area Owner: Department Respnsible: Senir Owner: Deputy Chief Cnstable Head f ICT ICT ICT Supprt Manager Links r verlaps with ther plicies/strategies: Frce Infrmatin Security Plicy ICT Incident Management ICT Prblem Management Prject Management prcess POLICY EFFECTIVE DATE: NOVEMBER 2011 POLICY REVIEW DATE: NOVEMBER 2012 VERSION: DATE: REASON FOR ISSUE: NOV-11 New plicy. Replaces Change Cntrl Plicy

2 2. Legislative Cmpliance This dcument has been drafted t cmply with the principles f the Human Rights Act. Public disclsure is apprved unless therwise indicated r justified. Adherence t this plicy will ensure cmpliance with all relevant legislatin and internal plicies. 3. POLICY STATEMENTS/INTENTIONS 3.1 The principles and scpe f the plicy Linclnshire Plice recgnise that with cnstantly changing Business needs and challenges, the IT envirnment upn which the Frce is increasingly dependant is a pervasive and dynamic ne. The envirnment is increasingly cmplex and cntains many interdependencies that have becme peratinally critical t the success and basic survival f the rganisatin. Fr these reasns ICT requires a disciplined prcess that can intrduce required changes int this technical envirnment with minimal disruptin t nrmal service and business peratins. The prcess emplyed t effectively manage such issues is defined as Change Management. The Change & Release Management prcess will apply t all Custmers and Users f ICT services prvided and supprted by Linclnshire Plice ICT department. 3.2 The aim f the plicy The purpse f Change & Release Management is t prvide a disciplined prcess fr intrducing required changes and releases int the IT envirnment with minimal disruptin t nging business peratins. This Plicy underlines ICT s cmmitment t imprving Service by reducing the negative impact f IT related changes. 4. INTRODUCTION/LEGAL BASIS 4.1 The rigins/backgrund infrmatin In rder t ensure that a cnsistent, predictable and effective level f IT service is prvided by ICT t all its custmers, a series f industry recgnised IT Service Management best practices have been adpted. This directly aligns t a Natinal initiative which has been supprted by the Assciatin f Chief Plice Officers. 4.2 Mtivatrs/Driving Frces The primary mtivatr behind this Plicy is the cmmitment within ICT t increased peratinal cntrl ver IT related changes. In additin this Plicy supprts the eths f cntinual imprvement in relatin t the supprt and delivery f ICT Services utilised acrss the Frce

3 4.3 General Principles f the Plicy The fllwing Plicy statements apply: There will be a single defined set f Change & Release Management Prcesses All members f ICT will fllw the Change and Release Management Prcesses The Change & Release Management prcess will be shared with key 3 rd Party suppliers All Requests fr Change (RFC) will be lgged and tracked within Sstenut N changes will be permitted t take place fr which ICT d nt understand the full impact and extent f the change Frmal prcedures and standards will be dcumented t supprt the prcesses Selected changes that are standard, repeatable in their nature and subject t agreed & tested prcedures will be defined accrdingly and pre-apprved t allw fr speedy implementatin There will be a prcess t implement Emergency Changes in a cntrlled, calculated and expedient manner The Change Manager will have verall respnsibility and authrity t apprve r reject Changes Changes will be assessed and categrised based upn the risk and impact n the prvisin f nrmal service and the urgency f the required implementatin A Change Advisry Bard (CAB) will meet n a weekly basis t discuss and apprve high impact Change, Release and prject activity Attendance at the CAB will be mandatry fr all defined members, r their deputy All Majr categry changes will be discussed at the CAB All Emergency categry changes will be discussed at the Emergency CAB, and will require apprval frm this bdy in rder t prceed Other than fr lw impact changes, the change requester will nt be permitted t authrise and apprve their wn change The Change & Release Management prcesses will be autmated as much as pssible in rder t simplify and expedite delivery The intrductin f new IT Services will be subject t the Change & Release Management prcesses ensuring that new services are rlled ut in a planned and cntrlled manner All Change recrds (RFC) will be kept up t date with apprpriate status updates by the change wner Infrmatin relating t Change activity will be made available t all ICT staff via a Change & Release Calendar - 3 -

4 All failed Majr changes will be subject t a pst implementatin review Majr releases will be subject t a frmal Release Plan which will be prduced by the relevant Prject Manager The naming and numbering f Release versins will cmply with existing ICT standards 4.4 Legal Basis Data Prtectin Act 1998 Freedm f Infrmatin Act 2000 Emplyment Law 4.5 Human Rights Cnsideratins/Articles Engaged Nt applicable. 5. APPENDICES Appendix 1 Glssary f Terms ITIL The Infrmatin Technlgy Infrastructure Library. An Industry recgnised set f Gd Practice guidelines fr Service Management. Change Management Change Management is the prcess f ensuring that standardised methds and prcedures are used fr efficient and prmpt handling f all Changes, in rder t minimise the impact f Change-related Incidents upn service quality, and cnsequently t imprve the day-t-day peratins f the rganisatin. Change A change is defined as any additin, amendment r remval f an apprved, planned r supprted: Service Hardware Asset Sftware Asset Netwrk Applicatin System IT Asset Release A Release is defined as the planned intrductin f new versins f Hardware, Sftware, Applicatins r IT Services thrugh either a single change r a series f changes - 4 -

5 Service Request IT related pre-apprved changes, generally affecting single users, which have been made available and lgged via the ICT Service Desk. Sstenut The Service Management sftware slutin utilised within ICT t recrd, track, manage and mnitr all ICT Incidents, Service Requests, Prblems, Changes and Releases. Appendix 2 ICT Structure 6. IMPLICATIONS OF THE POLICY It is recgnised that the guidance cntained under this heading may nt be directly applicable t all plicies. Where it is relevant hwever, the fllwing areas shuld be cnsidered: 6.1 Financial Implicatins/Best Value There are n additinal csts assciated with the enfrcement f this plicy within ICT. 6.2 Human Resurces/Training This Plicy will be underpinned by frmal training and educatin relating t the ITIL Service Management framewrk. In additin t this, all members f ICT will be briefed n the Plicy and assciated Prcess and Prcedures

6 6.3 Strategic/Business Plan Nt applicable. 6.4 Risk Management Nt applicable. 6.5 Health and Safety Nt applicable. 6.6 Diversity This plicy des nt have the ptential t impact upn any particular gruping within the Plice Service r sciety. 6.7 Children and Yung Peple Nt applicable. 6.8 Crime and Disrder Act Nt applicable 6.9 Internal Plicy/Strategy Links Frce Infrmatin Security Plicy ICT Incident Management ICT Prblem Management Prject Management Prcess 6.10 Cnsultatin Cnsultatin has taken place with: Chief Office Grup Heads f Departments Staff Assciatins Plice Authrity Black Plice Assciatin Linclnshire Gay Plice Assciatin FCCC Health & Safety Fleet Management Driver Training Strategic Develpment 6.11 Publicatin This plicy des nt merit public disclsure as it relates t internal wrking practices and prcedures nly

7 7. PROMOTION/DISTRIBUTION NOT PROTECTIVELY MARKED All members f ICT will be briefed n the Plicy and assciated Prcess and Prcedures. The Linclnshire Plice Intranet is the mst apprpriate tl t prmte increased understanding f this plicy acrss the Frce. 8. MONITORING/REVIEW This Plicy and its assciated Prcesses and Prcedures will be cntinually reviewed but n an annual basis as a minimum. Significant changes t the scpe, requirements and resurces assciated with the supprt and delivery f ICT Services by ICT will als trigger a review f this Plicy and its assciated Prcesses and Prcedures. Each review will cnsider: The effectiveness f the plicy Significant changes t the scpe and resurces Challenges t the plicy - 7 -