Business, Hospitality, Retail or Warehousing?

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1 Are you looking for or wanting to improve your career in Business, Hospitality, Retail or Warehousing? Get qualified now with the Certificate III Guarantee program!

2 Certificate III Guarantee The Queensland Government has introduced the Certificate III Guarantee Program with the objective of providing funded qualifications which lead to job outcomes or career progression. Are you eligible to participate? If you answer yes to all the questions below you are eligible for the Certificate III Guarantee incentive. Are you a Queensland resident? Are you an Australian citizen or permanent resident? Are you not holding or currently undertaking a Certificate III level qualification or above? Have you finished secondary school or no longer at school? Are you 15 years of age or older? A participant can be unemployed and seeking work, or working on a full time, part time or casual basis. Options for training delivery Face to face Online Classroom sessions At your workplace Night classes also available upon demand Cost to you A student contribution fee applies to all students partaking in the Certificate III Guarantee Program unless you are considered to be a concessional participant. Concessional student fee = Nil Non-concessional student fee = $100 per person Concessional participants are defined as follows: The participant holds a health care concession card or pensioner concession card or is the partner or dependant of a person who holds one of these cards The participant can provide an official form confirming that they or their partner are entitled to the concession The participant is of Aboriginal or Torres Strait Islander origin Funded and initiated by Queensland Government

3 Course dates & locations *Additional courses will be scheduled depending on interest. Hospitality Course duration: 3 weeks. Mooloolaba The Surf Club Mooloolaba The Esplanade, Mooloolaba QLD 4557 Week 1: October (10am - 3pm) Week 2: 4-7 November (10am - 3pm) Week 3: November (10am - 3pm) Mooloolaba The Surf Club Mooloolaba The Esplanade, Mooloolaba QLD 4557 Week 1: November (10am - 3pm) Week 2: November (10am - 3pm) Week 3: 2-5 December (10am - 3pm) Maroochydore Venue to be advised. Week 1: October (10am - 3pm) Week 2: 4-7 November (10am - 3pm) Week 3: November (10am - 3pm) Business Course duration: 2 weeks. Call us for extra dates! Nambour Nambour TAFE 91 Windsor Road, Nambour QLD 4560 Week 1: October (10am - 3pm) Week 2: 4-7 November (10am - 3pm) Maroochydore Maroochydore TAFE 170 Horton Parade, Maroochydore QLD 4558 Week 1: November (10am - 3pm) Week 2: November (10am - 3pm) Cooroy Cooroy Library 9 Maple St, Cooroy QLD 4563 Week 1: 3-6 February 2014 (10am - 3pm) Week 2: February 2014 (10am - 3pm) Retail Course duration: 3 weeks. Courses to be scheduled upon interest, dates and venues to be confirmed. Warehousing Course duration: 2 weeks. Courses to be scheduled upon interest, dates and venues to be confirmed. *All courses running are subject to minimum numbers. Next steps If you are interested in participating in one of these programs and would like more information about a particular program please either: 1. Complete the Online Enrolment form on our website: Naomi Swanson (Director of Client Solutions) on: naomi.swanson@wiseeducationgroup.edu.au (please refer to Enrolment form on the back of this brochure for details to include in your ). 3. Call our hotline on or contact Naomi Swanson (Director of Client Solutions) on

4 Certificate III in Hospitality Certificate III in Hospitality Do you want your RSA, RCG or Food Safety certificates? Hospitality is a major employer providing exciting employment opportunities in a diverse range of establishments. The Sunshine Coast will soon be swamped with tourists and there will be a demand for more jobs. Get a head start and qualify yourself today! Only $100, or free for concession card holders! Training plan Certificate III in Hospitality BSBWOR203B Work effectively with others SITHIND201 Source and use information on the hospitality industry SITHIND301 Work effectively in hospitality service SITXCCS303 Provide service to customers SITXCOM201 Show social and cultural sensitivity SITXFSA101 Use hygienic practices for food safety SITXHRM301 Coach others in job skills SITXWHS101 Participate in safe work practices SITHGAM201 Provide responsible gambling services SITHFAB201 Provide responsible service of alcohol BSBCMM201A Communicate in the workplace SIRXSLS002A Advise on products and services SIRXCLM101 Organise and maintain work areas SITXFIN201 Process financial transactions SITXCCS201 Provide visitor information Course dates & locations Course duration: 3 weeks. Courses are scheduled to run in Mooloolaba and Maroochydore in October and November. Please see page 3 of this booklet for details on dates and venues. Additional courses to be scheduled upon interest. Maximum of 20 participants per course. Pathway After completing this qualification, you are encouraged to undertake the Certificate IV in Hospitality (SIT40312) to further your skills and knowledge. NB: Industry placement is a requirement. There are 2,006 jobs advertised on seek.com.au for full time, part time and casual positions within the Hospitality industry in Queensland (as of 24/09/2013) Get qualified today!!

5 Certificate III in Hospitality Certificate III in Business (BSB30112) This qualification is aimed at building Microsoft product knowledge and IT skills. You will also learn about today s requirements for working in any admin or support role. This qualification will provide you with the technical skills required by the industry. Training plan Certificate III in Business (BSB30112) BSBWHS302A Apply knowledge of WHS legislation in the workplace BSBCUS301B Deliver and monitor a service to customers BSBITU303A Design and produce text documents BSBITU304A Produce spreadsheets BSBINM301A Organise workplace information BSBWRT301A Write simple documents BSBDIV301A Work effectively with diversity BSBCMM301B Process customer complaints BSBITU307A Develop keyboarding skills and accuracy BSBITU302B Create electronic presentations BSBSUS301A Implement and monitor environmentally sustainable work practices BSBPRO301A Recommend products and services Course dates & locations Course duration: 2 weeks. Courses are scheduled to run in Nambour, Maroochydore and Coorooy in October, November and February. Please see page 3 of this booklet for details on dates and venues. Additional courses to be scheduled upon interest. Maximum of 20 participants per course. Pathway After completing this qualification, you are encouraged to undertake the Certificate IV in Business (BSB40212) to further your skills and knowledge. There are 9,405 jobs advertised on seek.com.au for full time, part time and casual Business positions in Queensland (as of 24/09/2013) Get qualified today!! 5

6 Certificate III in Hospitality Certificate III in Retail Operations (SIR30212) Do you see yourself as a Customer Service expert? Do you love working with the public and helping people? This career is for you! More people are employed in the retail industry than any other industry. This course will kick start your career and let you explore exciting opportunities in the retail industry! Training plan Certificate III in Retail Operations (SIR30212) SIRXCOM101 Communicate in the workplace to support team and customer outcomes SIRXIND101 Work effectively in a customer service enviornment SIRXSLS201 Sell products and services SIRXSLS303 Build relationships with customers SIRXCCS202 Interact with customers SIRXWHS302 Maintain store safety SIRXWHS101 Apply safe work practices SIRXCCS304 Coordinate interaction with customers SITHFAB009A Provide responsible service of alcohol SIRXCLM101 Organise and maintain work areas SIRXMER202 Plan, create and maintain displays SIRXRSK201 Minimise loss SIRXSLS002A Advise on products and services BSBSUS201A Participate in environmentally sustainable work practises Course dates & locations Course duration: 3 weeks. Courses to be scheduled upon interest, dates and venues to be confirmed. Please contact us to register your interest and we will advise course dates and locations. Pathway After completing this qualification, you are encouraged to undertake the Certificate IV in Retail Management (SIR40212) to further your skills and knowledge. NB: Industry placement is a requirement. There are 2,504 jobs advertised on seek.com.au for full time, part time and casual positions within the Retail industry in Queensland (as of 24/09/2013) Get qualified today!!

7 Certificate III in Hospitality Certificate III in Warehousing (TLI31610) Do you enjoy working in a large centre focusing on quality, systems and Work Health & Safety? Start your career in warehousing or distribution centre with a Certificate III in Warehousing Operations! The qualification caters for multiskilled outcomes and roles that include team leader functions within the warehouse environment. Training plan Certificate III in Warehousing Operations (TLI31610) TLIF1001A TLIL1001A TLIF3003A TLIF3004A TLIA3018A TLIA3019A TLIA3024A TLIA3038A TLIA3039A TLIO3016A TLIJ3002A TLIU2012A Follow occupational health and safety procedures Complete workplace orientation/ induction procedures Implement and monitor occupational health and safety procedures Organise occupational health and safety procedures in the workplace Organise despatch operations Organise receival operations Organise warehouse records operations Control and order stock Receive and store stock Apply and monitor workplace security procedures Apply quality systems Participate in environmentally sustainable work practices BSBCUS301B Deliver and monitor a service to TLIG3002A TLIA2011A TLID2013A customers Lead a work team or group Package goods Move materials mechanically using automated equipment BSBWOR301B Organise personal work priorities and TLIL3003A development Conduct induction process Course dates & locations Course duration: 2 weeks. Courses to be scheduled upon interest, dates and venues to be confirmed. Please contact us to register your interest and we will advise course dates and locations. Pathway After completing this qualification, you can further your skills and knowledge by undertaking a Certificate IV qualification. There are 669 jobs advertised on seek.com.au for full time, part time and casual positions within the Warehousing industry in Queensland (as of 24/09/2013) Get qualified today!! 7

8 Get qualified today! How to enrol 1. Complete our online Enrolment form on: Naomi Swanson (Drirector of Client Solutions) on: (please refer to the Enrolment form below for details to include in your ). or 3. Call our hotline: or Naomi Swanson (Director of Client Solutions) on Enrolment form Surname: Given name(s): Title: Mr Miss Ms Mrs Date of Birth: / / Address: State: Postcode: Phone: Which course are you interested in? Are you an Australian Citizen or Permanent Resident? Yes No Working status: Full-time employee Part-time employee Not employed Please list any prior qualifications you have completed: articipant can be unemployed and seeking work, or working on a full time, part time Wise Education Group QLD office Phone: Level 1, Comsec Business Centre RTO Provider No: Logan Road wiseeducationgroup.edu.au Stones Corner QLD 4120 wisetraining.edu.au