Domestic Students Guide

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1 Domestic Students Guide RTO no

2 Index Our students Student Benefits Our Programs Skills Sets Short Courses *Click to access content

3 Welcome Domestic Student Portal

4 Who are Our Students? School Students Job Seekers Employed Mature Age Students Business Owners

5 ET in Schools Year 10 Year 11 Year 12 Recommendation for Study and Career Path Year 10 Certificate II or III Qualifications Year 11 Certificate I Qualification Year 12 Diploma (Improve your chances of admission into University degree) Business Certificate II in Skills for Work and ocational Pathways FSK20113 Certificate II in Customer Contact BSB20211 Certificate II in Business BSB20112 Certificate III in Business Administration BSB30412 Certificate I in Business BSB40212 Diploma of Business BSB50207 Advanced Diploma of Management BSB60407 Trade Certificate I in International Trade BSB41107 Diploma of International Business BSB50807 Tourism Certificate II in Tourism SIT20112 Certificate III in Tourism SIT30112 Study part time around your school work In school instruction Face to face student/teacher support Online learning through our Moodle site Level 2, Queen Street Mall, Brisbane QLD 4000 Australia - Tel : (07) Fax : (07)

6 iva College Guide for Job Seekers Why study a course in the ocational Education and Training Sector? To be job ready Practical Skills As a Pathway to University Assistance Career Progression 4,6 and 12 week internships Why iva? Friendly, relaxed atmosphere Professional caring staff who will help you meet your career goals Conveniently located in the bustling heart of Brisbane on Queen Street Mall with bus, train and ferry terminals all within walking distance 23 spacious classrooms, a library, student lunchroom, over 100 computers and free WiFi on campus Face to Face or online training Government Funding available Level 2, Queen Street, Brisbane QLD 4000 Ph: (07)

7 Industry Employees

8 iva College / Industry Partnership iva College and Industry partnering can assist your organisation to design a tailored workforce development plan to suit your departmental and overall organisational objectives. Up- skilling or gap training your staff will aid your reward management, staff retention, learning and development and succession planning initiatives and provide your staff with improved skills to manage ongoing or new projects. How iva can assist Industry Organisations Skills Increase capability and willingness of businesses and industries to adapt to change, Increase capacity to innovate and respond flexibly to the changing demands of the workplace and job market Increased technological embracement and business process innovations to achieve competitive advantage in a global market place, Increase workforce with higher level skills, Increased skills to build human capital and encourages the growth of high-productivity industries that employ highly skilled workers ocational education and training will: Contribute to need for skilled and adaptive workforce Enable learners to gain qualifications for all types of employment, and Teach specific skills to help them in the workplace. Employment Needs iva College is experienced in tailoring training competencies to an organisation s specific requirements. This means your staff will be developed to improve in their current role competencies and add to their current skill set. Delivery Flexibility Delivery is provided either in workplace and can also include a blended learning arrangement Assessment Procedure Assessment analysis of your specific training gaps Discuss workforce development needs with staff member, supervisor, manager Tailor an individual program and schedule a training plan to fit in employee work routine Deliver, Assess and Monitor Progress of Learner(s) and provide feedback to supervisor periodically iva College is an (RTO) Registered Training Organisation registered with the requisite state and federal registration bodies, and complies with the operating Standards governing the registration of RTOs.iva College also complies with the Department of Education and ASQA NR Standards, National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students (The National Code), accredited by NEAS Australia and ACPET (Australian Council for Private Education and Training) iva College Pty Ltd 2014

9 Student Benefits

10 iva College Job Club Get help to secure a job while you study, with expert assistance from our Job Coordinator. Learn a range of skills and tips about the hidden job market, how to sell yourself, how to network and how to find the jobs rather than wait for them to come to you. Career Planning Step by Step Action Planning to map out your career goals and how to get there Resume Building How to maximise the benefits of this document as a representation of your experience Interviewing Skills Practice being the interviewee and interviewer, learn what questions to ask and how to answer questions in an interview situation Job Placement Assistance Identify possible internships/work experience for you Placing you into suitable roles to suit the employer requirements and your current skills Access to Internships Eligibility LLN test requirement Recommendation by Teacher and Director of Training Evidence of consistently high grades and level of understanding Completed a Cert III qualification in required business industry Undertaken Job Club Activities including (resume, interviewing, career planning) iva College Job Club Policy Statement: iva College will assist as much as possible in your search for employment, however we do not guarantee that we will be able to place you into an employment. Level 2, Queen Street, Brisbane QLD 4000 Ph: (07)

11 Internships with Industry Organisations Internship Benefits For Students We aim to assist our current and future youth with the entire career life cycle, commencing with qualification and work experience. Industry partnerships will provide students with practical work experience as well as flexibility and networks to assist their future career development needs. In partnership with host companies, interns are provided with a way to reciprocate the goodwill by investing time and skills learned to the benefit of their host companies. What our students will gain from our host organisations: A supervisor or mentor from within the company to oversee the intern A detailed description of required tasks in a supportive administrative environment An induction for the intern prior to the internship including Workplace Health & Safety Provide an appropriate and supportive learning environment for the intern Provide a reference for the intern at the end of the internship Internships: Student Eligibility LLN test requirement Recommendation by Teacher and Director of Training Evidence of consistently high grades and level of understanding Completed a Certificate III qualification in required business industry Undertaken Job Club Activities including: resume, interviewing, career planning Level 2, Queen Street Mall, Brisbane QLD 4000 Australia - Tel : (07) Fax : (07)

12 iva College Internship Program Purpose iva College is a professional medium-sized college which offers a variety of business courses at Certificate, Diploma and Advanced Diploma levels in a range of industry areas including Customer Service, Retail, Tourism and Business. Since 2004, iva College has been committed to providing students with a tailored and personal level of service in a supportive environment aiming to fulfil students academic and career goals and ambitions. iva College is now looking to extend this level of service and support to students by providing an Internship Program, however we are seeking host organisations to make this is a successful venture. Internship Benefits For Students We aim to assist our current and future youth with the entire career life cycle, commencing with qualification and work experience. Industry partnerships will provide students with practical work experience as well as flexibility and networks to assist their future career development needs. In partnership with host companies, interns are provided with a way to reciprocate the goodwill by investing time and skills learned to the benefit of their host companies. For Host Organisations Industry Internships providers benefit by providing Australia s youth with a free work placement in a professional environment where they can learn valuable and current skills and knowledge to assist them with their future employment goals. Other benefits include: The opportunity to give a potential recruit a trial without obligation Having a pool of potential recruits with awareness of workplace culture No direct costs for partnering with iva College and accepting an intern into your organisation More support and assistance for your company whenever needed An injection of new ideas, concepts and enthusiasm Increased community awareness of your business/organisation Staff development opportunities that arise from employees mentoring students Level 2, Queen Street Mall, Brisbane QLD 4000 Ph: +61 (0)

13 Our Programs Foundation Courses English for Industry (Non accredited) FSK20113 Certificate II in Skills for Work and ocational Pathways* Business Courses BSB20112 Certificate II in Business* BSB20211 Certificate II in Customer Contact BSB30412 Certificate III in Business Administration* BSB40212 Certificate I in Business BSB41107 Certificate I in International Trade BSB50207 Diploma of Business BSB50807 Diploma of International Business BSB60407 Advanced Diploma of Management Tourism Courses SIT20112 Certificate II in Tourism* SIT30112 Certificate III in Tourism* (Galileo Training) * Government Funded

14 English Language Skills for Industry Tailored programs to match your company s needs Improve Employee Performance Do your employees under-achieve simply because their workplace English skills are not good enough? iva College is at the forefront of designing and delivering English skills training programs that target industry needs. Our courses show results where it counts in the workplace. Our trainers are experienced English language teachers and also have extensive hands-on business experience in a range of industries. Benefits of training with us: Confidence in Communication Improve speaking, listening, reading and writing skills needed in the workplace. ocabulary Understand and be able to use your industry s own particular vocabulary and jargon. Presentation Improve business presentation skills, speaking and writing with confidence. and Letters Learn to write effective communication and style. Team Work Improve ability to work effectively in a team through better communication for problem-solving, sharing information, building relationships, negotiation and making decisions. Workplace Culture Be able to work well in your corporate and industry workplace culture. Contact us now at (07) or for a FREE consultation and let our team address your business needs! Level 2, Queen Street Mall, Brisbane QLD 4000 Australia

15 Certificate II in Skills for Work and ocational Pathways FSK CRICOS Code J This qualification is designed for individuals who require further foundation skills development to prepare for workforce entry or vocational training pathways. It is suitable for individuals who require: A pathway to employment or vocational training Reading, writing, numeracy, oral communication and learning skills at Australian core skills framework (ACSF) Level 3 Entry level digital literacy and employability skills A vocational training and employment plan COURSE DESCRIPTION 14 units (8 core 6 electives) Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) or Course Credit available English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner WHY STUDY CERTIFICATE II IN SKILLS FOR WORK AND OCATIONAL PATHWAYS AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by work class, dedicated and highly qualified ELICOS trainers Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (Domestic Students) Successful completion of year 10 (or equivalent) Language Literacy and Numeracy test (International Students) Successful completion of 4 weeks of Intermediate at iva,or IELTS 4.5 (no band <4.0), or Level placement test COURSE LENGTH 22 weeks: 4 terms of 5 weeks + 2 weeks of holidays

16 Certificate II in Skills for Work and ocational Pathways FSK CRICOS Code J UNITS OF STUDY FSKDIG03 Use digital technology for routine workplace tasks FSKLRG09 Use strategies to respond to routine workplace problems FSKLRG11 Use routine strategies for work-related learning FSKNUM14 Calculate with whole numbers and familiar fractions, decimals and percentages for work FSKNUM15 Estimate, measure and calculate routine metric measurements for work FSKOCM07 Interact effectively with others at work FSKRDG10 Read and respond to routine workplace information FSKWTG09 Write routine workplace texts HCHN Participate in a Casual Conversation HCFL Build Topic ocabulary BSBCUS201B Deliver a Service to Customers BSBINN201A Contribute to Workplace Innovation HCGS Develop a simple understanding of studying in Australia BSBCMM201A Communicate in the workplace (Certificate II in Skills for Work and oactional Pathways has rolling starts - this means students may enter the course at the start of any block). PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

17 Certificate II in Business Day and Night BSB CRICOS Code M The Certificate II in Business is a nationally recognised certificate that covers business areas such as customer service, business administration and finance. With a very flexible timetable it gives you the opportunity to study and work at the same time while acquiring a valuable education. COURSE DESCRIPTION 20 hours per week study options (6 hours core units, 14 hours of workshops/study skills) Lessons and assessments designed to train students in workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) EMPLOYMENT OPPORTUNITIES Data entry operator Office Junior Receptionist/Administration Assistant English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner WHY STUDY CERTIFICATE II IN BUSINESS AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Pathways to Universities Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Intermediate at iva, or IELTS 5.0 (no band <4.5), or Level placement test COURSE LENGTH 22 weeks: 5 terms of 4 weeks + 2 weeks of holidays Start Dates - Face to Face Jan 3 Feb 3 Mar 31 Mar 5 May 2 Jun 30 Jun 28 Jul 1 Sep 29 Sep 27 Oct 24 Nov Jan 2 Feb 2 Mar 30 Mar 4 May 1 Jun 29 Jun 27 Jul 31 Aug 28 Sep 26 Oct 23 Nov Online delivery: weekly intakes

18 Certificate II in Business Day and Night BSB CRICOS Code M SAMPLE TIMETABLE - Face to Face TERM 1 Business Technology BSBWOR204A BSBINM201A Use business technology Process and maintain workplace information Diversity BSBDI301A 3 Work effectively with diversity TERM 2 Communicate TERM 3 BSBWOR203A BSBCMM201A Work effectively with others Communicate in the workplace Innovation BSBINN201A 4 Contribute to workplace innovation WHS BSBWHS201A 1,2,3 Contribute to health and safety of self and others TERM 4 Daily Financial Records FNSICGEN305B Maintain daily financial/ business records Work Effectively in Business TERM 5 BSBIND201A BSBWOR202A Work effectively in a business environment Organise and complete daily work practices Deliver a Service BSBCUS201B 2,3 Deliver a service to customers Sustainable Environment BSBSUS201A Participate in environmentally sustainable work practices (Cert II in Business has rolling starts - this means students may enter the course at the start of any block.) 1 Successful completion of the iva Cert II in Customer Contact will earn you credit in these units. 2 Successful completion of these units will be credited towards the iva Cert II in Customer Contact. 3 Successful completion of these units will be credited towards the iva Cert III in Business Administration. PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

19 Certificate II in Customer Contact Day BSB CRICOS Code B The Certificate II in Customer Contact is a nationally recognised certificate that covers essential skills in a customer service or a call centre environment. With a very flexible timetable it gives you the opportunity to study and work at the same time while acquiring a valuable education. COURSE DESCRIPTION 20 hours per week study options (6 hours core units, 14 hours of workshops/study skills) Lessons and assessments designed to train students in workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) EMPLOYMENT OPPORTUNITIES Call or contact centre agent Customer services representative Telesales representative English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner WHY STUDY CERTIFICATE II IN CUSTOMER CONTACT AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to Universities Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Intermediate at iva, or IELTS 5.0 (no band <4.5), or Level placement test COURSE LENGTH 22 weeks : 5 terms of 4 weeks + 2 weeks of holidays Start Dates - Face to Face Jan 3 Feb 3 Mar 31 Mar 5 May 2 Jun 30 Jun 28 Jul 1 Sep 29 Sep 27 Oct 24 Nov Jan 2 Feb 2 Mar 30 Mar 4 May 1 Jun 29 Jun 27 Jul 31 Aug 28 Sep 26 Oct 23 Nov Online delivery: weekly intakes

20 Certificate II in Customer Contact Day BSB CRICOS Code B SAMPLE TIMETABLE - Face to face TERM 1 Make Recommendations TERM 2 BSBPRO301A FNSICSAM301B Recommend products and services Identify opportunities for cross selling products and service Customer Service BSBCUS301B 4 Deliver and monitor a service to customers TERM 3 Communicate with Customers BSBCMM301A BSBCMM201A Process customer complaints Communicate in the workplace Customer Service BSBCUS201B 1 Deliver a service to customers TERM 4 Prepare for Work BSBCCO205A Prepare for work in a customer contact environment WHS BSBWHS201A 1,2,3 Contribute to health and safety of self and others TERM 5 Conduct Customer Contact BSBCCO203A Conduct customer contact (Certificate II in Customer Contact has rolling starts - this means students may enter the course at the start of any block) 1 Successful completion of the iva Cert II in Business will earn you credit in these units. 2 Successful completion of these units will be credited towards the iva Cert II in Business. 3 Successful completion of these units will be credited towards the iva Cert III in Business Administration. PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

21 Certificate II in Tourism Day and Night SIT CRICOS Code K The Certificate II in Tourism is a nationally recognised certificate that covers skills needed in the tourism industry or related industries. With a very flexible timetable it gives you the opportunity to study and work at the same time while acquiring a valuable education. COURSE DESCRIPTION 20 hours per week study options (6 hours core units, 14 hours of workshops/study skills) Lessons and assessments designed to train students in workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) EMPLOYMENT OPPORTUNITIES Office assistant for a tour operator Receptionist or office assistant for a travel agency Tourism and travel advisor English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner WHY STUDY CERTIFICATE II IN TOURISM AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to Universities Multicultural environment RSA CERTIFICATE INCLUDED DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Intermediate at iva, or IELTS 5.0 (no band <4.5), or Level placement test COURSE LENGTH 22 weeks : 4 terms of 4 weeks, 1 term of 3 weeks + 3 weeks of holidays Start Dates - Face to Face Jan 3 Feb 3 Mar 31 Mar 5 May 2 Jun 30 Jun 28 Jul 1 Sep 29 Sep 27 Oct 24 Nov Jan 2 Feb 2 Mar 30 Mar 4 May 1 Jun 29 Jun 27 Jul 31 Aug 28 Sep 26 Oct 23 Nov Online delivery: weekly intakes

22 Certificate II in Tourism Day and Night SIT CRICOS Code K SAMPLE TIMETABLE - Face to Face TERM 1 Reservations SITTTSL305 Process reservations TERM 2 Introduction to Tourism SITTIND201 Source and use information on the tourism and travel industry Australian Tourism SITTTSL302 Provide advice on Australian destinations TERM 3 Diversity SITXCOM201 BSBDI301A 1 Work in a socially diverse environment Work effectively with diversity WHS SITXWHS101 Participate in safe work practice TERM 4 Responsible Service of Alcohol (RSA) Customer Service TERM 5 SITHFAB201 SITXCCS202 BSBCUS201 1,2 Provide responsible service of alcohol Interact with customers Deliver a service to customers Present information on products and services SIRXSLS002A SITXCOM101 Advise on products and services Source and present information (Cert II in Tourism has rolling starts - this means students may enter the course at the start of any block). 1 2 Successful completion of these units will be credited towards the iva Cert II in Business. 3 Successful completion of these units will be credited towards the iva Cert II in Customer Contact. Successful completion of these units will be credited towards the iva Cert III in Business Administration PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

23 Certificate III in Business Administration Day BSB CRICOS Code D The Certificate III in Business Administration is a nationally recognised certificate that covers areas of business administration such as Australian policies, procedures and legislation, marketing, customer service and accounting. COURSE DESCRIPTION 20 hours per week study options (6 hours core units, 14 hours of workshops/study skills) Lessons and assessments designed to train students in workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) EMPLOYMENT OPPORTUNITIES Accounts Receivable or Payable Clerk Junior Personal Assistant Receptionist/Office Administrator WHY STUDY CERTIFICATE III IN BUSINESS AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to Universities Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Upper-intermediate at iva, or IELTS 5.5 (no band <5), or Level placement test COURSE LENGTH 28 weeks: 3 terms of 8 weeks + 4 weeks of holidays Start Dates - Face to Face Jan 3 Mar 5 May 30 Jun 1 Sep 27 Oct Jan 2 Mar 4 May 29 Jun 31 Aug 26 Oct Online delivery: weekly intakes

24 Certificate III in Business Administration Day BSB CRICOS Code D SAMPLE TIMETABLE - Face to Face TERM 1 Basic Accounts BSBFIA303A BSBFIA304A Process accounts payable and receivable Maintain a general ledger WHS BSBWHS201A 1,2 Contribute to health and safety of self and others Presentations BSBITU302B Create electronic presentations TERM 2 Text Documents BSBITU303A BSBWRT301A BSBITU307A Design and produce text documents Write simple documents Develop keyboarding speed and accuracy Customer Service BSBCUS301B 2 Deliver and monitor a service to customers Marketing BSBMKG414B 3 Undertake marketing activities TERM 3 Spreadsheets BSBITU304A 3 Produce spreadsheets Process Payroll BSBFIA302A 3 Process payroll Innovation BSBINN201A 1 Contribute to workplace innovation Diversity BSBDI301A 1 Work effectively with diversity (Cert III in Business Administration has rolling starts - this means students may enter the course at the start of any block.) 1 Successful completion of the iva Cert II in Business will earn you credit in these units. 2 Successful completion of the iva Cert II in Customer Contact will earn you credit in these units. 3 Successful completion of these units will be credited towards the iva Cert I in Business PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

25 Certificate III in Tourism (Retail Sales) SIT CRICOS Code K This qualification reflects the role of individuals who use a range of welldeveloped tourism service, sales or operational skills. They use discretion and judgement and have a sound knowledge of industry operations. They work with some independence and under limited supervision and may provide operational advice and support to team members. COURSE DESCRIPTION 15 units (4 core 11 electives) GALILEO booking system training Lessons and assessments designed to teach students workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) or Course Credit available EXAMPLE EMPLOYMENT OPPORTUNITIES Tour operator isitor Information attendant Tourism and Retail sales WHY STUDY CERTIFICATE III IN TOURISM AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to Universities Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner RSA Galileo Booking Training CERTIFICATE INCLUDED ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Intermediate at iva, or IELTS 5.0 (no band <4.5), or Level placement test COURSE LENGTH 28 weeks: 3 terms of 8 weeks + 4 weeks of holidays

26 Certificate III in Tourism (Retail Sales) SIT CRICOS Code K UNITS OF STUDY SITTTSL301 SITTTSL303 SITTTSL304 SITTTSL305 SITTTSL306 SITXCCS201 SITXCCS101 SITXCCS303 SITTIND201 SITXCOM201 SITXCRI401 SITXWHS101 SITTTSL308 SITTTSL202 SITTTSL201 Provide advice on international destinations Sell Tourism products and services Prepare Quotations Process reservations Book Supplier services Provide visitor information Provide information and assistance Provide service to customers Source and use information on the tourism and travel industry Show social and cultural sensitivity Participate in safe work practices Respond to a customer in crisis Use a computerised reservations or operations system Access and interpret product information Operate an online information system (Certificate III in Tourism has rolling starts - this means students may enter the course at the start of any block). PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

27 Certificate I in Business Day BSB CRICOS Code E The Certificate I in Business is a nationally recognised certificate that covers areas of business such as marketing, payroll, budgeting, project management, human resources as well as workplace policies and procedures. COURSE DESCRIPTION 20 hours per week study options (12 hours core units, 8 hours of workshops/study skills) Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) EMPLOYMENT OPPORTUNITIES Accounts Clerk/Receptionist Customer Service Advisor Junior Personal Assistant WHY STUDY CERTIFICATE I IN BUSINESS AT IA COLLEGE? English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to Universities Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Upper-intermediate at iva, or IELTS 5.5 (no band <5), or Level placement test COURSE LENGTH 28 weeks: 3 terms of 8 weeks + 4 weeks of holidays Start Dates - Face to Face Jan 3 Mar 5 May 30 Jun 1 Sep 27 Oct Jan 2 Mar 4 May 29 Jun 31 Aug 26 Oct Online delivery: weekly intakes

28 Certificate I in Business Day BSB CRICOS Code E SAMPLE TIMETABLE - Face to Face TERM 1 Human Resources BSBHRM405A Support the recruitment, selection and induction of staff WHS BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Presentations BSBCMM401A Make a presentation TERM 2 Payroll BSBFIA302A 1 Process payroll Spreadsheets BSBITU402A 1 Develop and use complex spreadsheets Budgeting FNSACC402A Prepare operational budgets TERM 3 Marketing BSBMKG414A 1 Undertake marketing activities Project Management BSBPMG522A 2 Undertake project work Research Skills BSBWRT401A BSBRES401A Write complex documents Analyse and present research information 1 Successful completion of the iva Cert III in Business Administration will earn you credit in these units. 2 Successful completion of these units will be credited towards the iva Diploma of Business. PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

29 Certificate I in International Trade BSB41107 This qualification reflects the role of individuals who use well-developed international trade skills and a broad knowledge base in a wide variety of international trade contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others, however they typically report to a more senior international trade/business practitioner. COURSE DESCRIPTION 1 core unit, 9 electives Lessons and assessments designed to teach students workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) or Course Credit available EXAMPLE EMPLOYMENT OPPORTUNITIES Export Customer Service Coordinator, Trade Coordinator Import/Export Administration WHY STUDY CERTIFICATE I IN INTERNATIONAL TRADE AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Intermediate at iva, or IELTS 5.5 (no band <5.0), or Level placement test COURSE LENGTH 28 weeks: 3 terms of 8 weeks + 4 weeks of holidays

30 Certificate I in International Trade BSB41107 UNITS OF STUDY BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements BSBCMM401A Make a presentation 1 BSBREL403A Implement international client relationship strategies BSBITU302B Create electronic presentations 2 BSBMKG45A Research international markets BSBITU402A Develop and use complex spreadsheets 1 BSBMKG414B Undertake marketing activities 1 BSBINT405B Apply knowledge of import and export international conventions, laws and finance BSBRES401A Analyse and present research information 1 BSBINT409B Plan for international trade (Certificate I in International Trade has rolling starts - this means students may enter the course at the start of any block). 1 Successful completion will earn you 5 credits in BSB40212 Certificate I in Business 2 Successful completion will earn you 1 credit in BSB30412 Certificate III in Business Administration PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

31 Diploma of Business Day BSB CRICOS Code E The Diploma of Business is a nationally recognised certificate that covers areas of business such as human resources, marketing and project management on a pre-academic level. COURSE DESCRIPTION 20 hours per week study options (12 hours core units, 8 hours of workshops/study skills) Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) EMPLOYMENT OPPORTUNITIES Executive Officer Program Consultant Business Manager WHY STUDY DIPLOMA OF BUSINESS AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to Universities Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Upper-intermediate at iva, or IELTS 5.5 (no band <5), or Level placement test COURSE LENGTH 28 weeks: 3 terms of 8 weeks + 4 weeks of holidays English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner Start Dates - Face to Face Jan 3 Mar 5 May 30 Jun 1 Sep 27 Oct Jan 2 Mar 4 May 29 Jun 31 Aug 26 Oct Online delivery: weekly intakes

32 Diploma of Business Day BSB CRICOS Code E SAMPLE TIMETABLE - Face to Face TERM 1 BSBHRM405A 1 Support the recruitment, selection and induction of staff Human Resources TERM 2 BSBHRM501B BSBWOR501B Manage human resource services Manage personal work priorities and professional development Project Management BSBPMG522A 1 Undertake project work Manage Conferences BSBADM503B Manage conferences TERM 3 Marketing BSBMKG501B BSBMKG502B BSBAD507B Identify and evaluate marketing opportunities Establish and adjust the marketing mix Develop a media plan (Diploma of Business has rolling starts - this means students may enter the course at the start of any block.) 1 Successful completion of the iva Cert I in Business will earn you credit in these units. PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

33 Advanced Diploma of Management BSB CRICOS Code M This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership COURSE DESCRIPTION 8 units (3 core 5 electives) Lessons and assessments designed to teach students workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) or Course Credit available EXAMPLE EMPLOYMENT OPPORTUNITIES Area Manager Department Manager Regional Manager WHY STUDY ADANCED DIPLOMA OF MANAGEMENT AT IA COLLEGE? Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Multicultural environment English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Intermediate at iva, or IELTS 6.0 (no band <5.5), or Level placement test COURSE LENGTH 52 weeks : 4 terms of 11 weeks + 8 weeks of holidays

34 Advanced Diploma of Management BSB CRICOS Code M UNITS OF STUDY BSBFIM601A BSBRSK501B BSBHRM501B BSBMGT605B BSBINN601B BSBMKG609A BSBMGT616A BSBMGT617A Manage Finances Manage Risk Manage Human Resources Services Provide Leadership Across the Organisation (CORE) Manage Organisational Change (CORE) Develop a Marketing Plan Develop and Implement Strategic Plans (CORE) Develop and Implement a Business Plan (Advanced Diploma of Management has rolling starts - this means students may enter the course at the start of any block). PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

35 Diploma of International Business BSB50807 This qualification reflects the role of individuals who possess a sound theoretical knowledge base in international business management and demonstrate a range of managerial skills to ensure that international business activities are conducted effectively in an organisation or business area. Typically they would have responsibility for the work of other staff and lead teams in conducting international business activities. COURSE DESCRIPTION 8 electives Lessons and assessments designed to teach students workplace ready skills Selected online assessment and support materials (Moodle) Recognition of prior learning (RPL) or Course Credit available EXAMPLE EMPLOYMENT OPPORTUNITIES Export manager Import manager Trade manager WHY STUDY DIPLOMA OF INTERNATIONAL BUSINESS AT IA COLLEGE? English entry level Advanced Upper-intermediate Intermediate Pre-intermediate Elementary Beginner Flexible timetable and multiple start dates Study around your part-time work Taught by dedicated and highly qualified trainers Job club and Internship opportunities Pathways to University Multicultural environment DELIERY MODE Face to face Online (Domestic Students only) ENTRY REQUIREMENTS (International Students) Successful completion of 4 weeks of Upper-intermediate at iva, or IELTS 5.5 (no band <5), or Level placement test COURSE LENGTH 28 weeks: 3 terms of 8 weeks + 4 weeks of holidays

36 Diploma of International Business BSB50807 UNITS OF STUDY BSBPMG522A Undertake project work 2 BSBFIA501A Report on finances related to international business BSBMKG45A Research international markets BSBRES401A Analyse and present research information 1 BSBMKG511A Analyse data from international markets BSBMKG513A Promote products and services to international markets BSBMKG517A Analyse consumer behaviour for specific international markets BSBREL502A Build international business networks Diploma of International Business has rolling starts - this means students may enter the course at the start of any block.) 1 Successful completion will earn you 1 credit in BSB40212 Certificate I in Business. 2 Successful completion will earn you 1 credit in BSB50207 Diploma of Business PATHWAYS INFORMATION Completion of this course provides credit towards a number of qualifications. isit our Pathways webpage for more information: Enrol in this course and get discounted travel on public transport in Queensland.* *Only available for Full-time, face to face students

37 Skills Sets

38 Skills Sets - Business Customer Contact Skills Set BSB07 Basic Contact Centre Operations Skill Set UNITS BSBWHS201A BSBCCO205A BSBCCO203A BSBITU101A Contribute to health and safety of self and others Prepare for work in a customer contact environment Conduct customer contact Operate a personal computer Pathways Information These units of competency provide credit towards a range of qualifications, including: BSB20211 Certificate II in Customer Contact BSB30211 Certificate III in Customer Contact Target Group This Skill Set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a contact centre and require recognition of their current skills. Business Management Skills Set BSB07 Key Management Skill Set UNITS BSBMGT401A BSBMGT402A BSBWOR402A Show Leadership in the workplace Implement operational plan Promote team effectiveness Pathways Information These units provide credit towards a range of qualifications, including: BSB40207 Certificate I in Business BSB50207 Diploma of Business Target Group This skill set is for people newly promoted to the position of supervisor, leading hand or team leader. Human Resources Skills Set BSBSS00026 Workforce Development Implementation Skill Set UNITS BSBMGT615A BSBLED501A BSBHRM602B Contribute to organisation development Develop a workplace learning environment Manage human resources strategic planning Pathways Information These units provide credit towards a range of qualifications, including : BSB40207 Certificate I in Business BSB50207 Diploma of Business BSB40407 Certificate I in Small Business management BSB50613 Diploma of Human Resources Management Target Group Small business owners/operators or someone who has responsibility for developing and skilling that workforce. The skill set is also suitable for individuals working in a medium to large organisation and skills development officers working in an industry sector.

39 Skills Sets - Tourism RSA Skills Set SITHFAB201 Provide Responsible Service of Alcohol This unit of competency from the SIT12 Tourism, Travel and Hospitality Training Package provides the skills and knowledge for individuals to responsibly sell or serve alcohol. It meets the prescribed certification requirements, under each Australian State and Territory liquor licensing law, for those involved in the sale or service of alcohol. UNITS SITHFAB201 Provide Responsible Service of Alcohol Pathways Information Achievement of this unit provides credit towards a number of hospitality qualifications. Licensing/Regulatory Information No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement. Target Group Personnel involved in the sale, service and promotional service of alcohol in licensed premises. It also applies to security staff who monitor patron behaviour and to the licensee who is ultimately responsible for RSA management. Customer Service (Tourism) Skills Set SITSS00009 Customer Service Skill Set UNITS SITXCCS303 SITXCOM201 Provide service to customers Show social and cultural sensitivity Pathways Information Achievement of these units provides credit towards a number of tourism, travel and hospitality Certificate III qualifications. Licensing/Regulatory Information No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement. Target Group Tourism, travel and hospitality industry frontline service personnel who deal directly with customers on a daily basis isitor Information Services Skills Set SITSS00027 isitor Information Service Skill Set UNITS SITTIND201 SITTTSL201 SITTTSL202 SITTTSL302 SITXCCS201 SITXCCS303 Source and use information on the tourism and travel industry Operate an online information system Access and interpret product information Provide advice on Australian destinations Provide visitor information Provide service to customers Pathways Information Achievement of these units provides credit towards: SIT30112 Certificate III in Tourism Licensing/Regulatory Information No licensing, legislative, regulatory or certification requirements apply to this skill set at the time of endorsement. Target Group Officers within visitor information centres who provide visitor information on the local area.

40 Short Courses Professional Development

41 Professional Development Short Courses RSA - Provide Responsible Service of Alcohol Face to Face and online (Saturday 9am to 4pm) $99 or $22 online Required to legally serve alcohol in Queensland and understand the required industry standards Accredited Course MYOB (3 sessions required) Face to Face (Saturday 9am to 4pm) $250 for 3 session Account software instruction for business owners, bookkeepers or accounting staff Social Media Entrepreneurship Face to Face (Saturday 9am to 4pm) $99 Learn transformative technologies for selling, marketing, blogging, branding, promoting JUKU Face to Face (Evening 5pm to 9pm) $99 Assistance with reading, writing, speaking in preparation for the IELTS exam Business Start Up Face to Face (Saturday 9am to 4pm) $99 Learn the fundamentals of starting a business including the business plan, HR, regulation, IT and accounts Microsoft Office Face to Face (Saturday 9am to 4pm) $99 Learn the fundamentals of Word, Excel, Powerpoint, Access required to run your business to improve your studies Mastering Time Management Face to Face (Saturday 9am to 4pm) $99 Learn tools and techniques to organise, prioritise and manage your daily tasks more efficiently and effectively to achieve results Public Speaking Face to Face (Saturday 9am to 4pm) $99 Learn the fundamentals, strategies, tips and tricks to master this art and add a dynamic element to your approach Doing Business the Japanese Way Face to Face (Evening 5pm to 9pm) $99 Learn Japanese work ethics, standards and protocols in business Level 2, Queen Street, Brisbane QLD 4000 Ph: (07)

42 RSA Certificate Accredited - RTO no Course outline Sell or serve alcohol responsibly Assist customers to drink within appropriate limits Assess alcohol affected customers and identify customers to whom sale or service must be refused Refuse to provide alcohol Note: Any materials / resources will be provided on the day What to bring Notepad, pen May bring laptop / tablet One form of original photo ID on the day of the course (Passport, Australian Driver s License or Proof of Age Card Entry Requirements Must be at least 16 years old (Certificate only valid at 18yrs old) A reasonable understanding of English Location iva College Level 2, Queen Street Mall Brisbane QLD Date To be advised 1-2 weeks in advance Courses are run either evening or Saturday Time 1 Day Evening (weekday) 5pm 9pm Saturday 9am 4pm (lunch break) Certification SITHFAB009A RSA Certificate Level 2, Queen Street, Brisbane QLD 4000 Ph: (07)

43 MYOB 3 sessions required Course outline MYOB overview and orientation Create a new company Chart of accounts Opening balances The card file Working with purchases and sales Reports Payments and reconciliation Payroll Backup Note: Any materials / resources will be provided on the day What to bring Notepad and pen May bring laptop / tablet Location iva College Level 2, Queen Street Mall Brisbane QLD Date To be advised 1-2 weeks in advance Courses are run either evening or Saturday Time 3 Days Evening (weekday) 5pm 9pm Saturday 9am 4pm (lunch break) Certification Certificate of completion Level 2, Queen Street, Brisbane QLD 4000 Ph: (07)

44 Juku Course IELTS Preparation Assisting you in preparation for your IELTS exam Course outline Speaking Writing Reading Listening Note: Any materials / resources will be provided on the day What to bring Notepad and pen May bring laptop / tablet Location iva College Level 2, Queen Street Mall Brisbane QLD Date To be advised 1-2 weeks in advance Courses are run either evening or Saturday Time 1 Day Evening (weekday) 5pm 9pm Certification Certificate of completion Level 2, Queen Street, Brisbane QLD 4000 Ph: (07)

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