How to Consolidate your App Monitoring Strategy: End-to-End User Experience Monitoring for Your BSM October 20, 2015

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Clara Cross
8 years ago
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6 Consolidating your mobile app monitoring strategy Mobile user experience monitoring October 20, 2015

7 5-star mobile app ratings in the news 7

commerce thru mobile apps Only 62% have a defined strategy Engaging users mobile moments

8 Mobile application market trends Forrester 2015 Global Mobility Survey 56% of companies plan to increase budget for development of global mobile applications 55% plan to expand mobile commerce thru mobile apps Only 62% have a defined strategy Engaging users mobile moments through mobile apps is quickly becoming the primary way companies acquire new and retain existing customers 8

9 Rising user expectations Mobility breeds expectations of immediacy. Mobile users expect to find what they want, when they want it and they want it now. 61% 49% 53% expect load application load times <4 seconds expect mobile apps to respond in 2 seconds or less will delete a mobile app when its stops responding, displays errors, or crashes. Mobile App Usage & Abandonment Survey

61% 49% 53% expect load application load times <4 seconds expect mobile apps to respond in 2

10 Rising user expectations What are the top four things app users will do with problematic mobile apps? 1 Check for an update 2 Stop using Seek an Delete the the app 3 4 alternative mobile app Mobile App Usage & Abandonment Survey 10

1 Check for an update 2 Stop using Seek an Delete the the

11 Rising user expectations Give users a great experience or they ll give you the finger. Fix it or they ll delete you A lousy experience kills your brand and business 80% Will only retry a problematic app 3x or less 55% hold the app accountable for poor performance (not network) 69% have lower opinion of businesses that created the mobile app Mobile App Usage & Abandonment Survey 11

retry a problematic app 3x or less 55% hold the app accountable for poor performance (not

12 Native mobile apps not just for consumer anymore Completing customer transactions Tracking inventory and order fulfillment Managing patient health & medications 74% of enterprises are already adopting planning to adopt a BYOD strategy of enterprises will have their 25% own corporate mobile app store by the year 2017

medications 74% of enterprises are already adopting planning to adopt a BYOD

13 Connection options Mobile Device types 1 Free RAM % Dozens to hundreds of possible user flows for each mobile app Battery % 100+ different operating systems 2 Orientations Source:

14 Dev, Ops & App monitoring Developers seek visibility to mobile app user experience and tools for improving it 57% 61% 67% lack an APM featuring user experience dashboards lack end-to-end visibility from the backend, to the network request, to the user action have no insight into the line of code that is causing the slow performance or crash DevOps and APM Survey 14

end-to-end visibility from the backend, to the network request, to the user action have no

15 AppPulse Mobile & IT Ops Product demo 17

16 AppPulse Mobile & IT Ops Integrating with HPE BSM 18

17 Empowered Mobile Teams Disrupting technology, projects and teams are new and practice new methodologies; Agile frequent release impose short dev and test cycles. DevOps growing responsibility of RnD on production as well as business success. Fragmented support matrix Rich client a lot more happening on the client itself Increased focus on user experience and satisfaction 19

DevOps growing responsibility of RnD on production as well as business success.

18 IT Ops Mobile Team Dev, Ops & App Monitoring Responsible for the org s monitoring strategy Measure real user experience Manage a 24x7 NOC for service assurance Cross app dashboard (Mobile, Web, packaged and custom internal and customer facing apps) Consolidated app health UX, Application and System monitoring Provide self-service monitoring capabilities for the apps teams Detection and E2E isolation of UX problems Monitor 3rd parties Get insights to user behavior Eco-system integrations Power to customize (SDK, APIs.) 20

Consolidated app health UX, Application and System monitoring Provide self-service monitoring capabilities for the apps teams

19 BSM Integration Become the service broker to the app teams. Implement a holistic mobile monitoring strategy Gain end to end visibility into the application delivery chain; from end-user experience, to the cloud, to the data center Control the performance and availability of mobile applications using the same toolset you manage any other app Uncover and resolve issues quickly and easily with real user insights and deep diagnostic capabilities Supply the mobile app team with best of breed tool and bridge development and operations for greater agility

to the cloud, to the data center Control the performance and availability of mobile applications using the same toolset you manage any

20 HPE AppPulse Mobile & IT Ops IT Ops team Mobile team BSM AppPulse Mobile API Monitoring UX Monitoring Application Monitoring System Monitoring Diagnostics

21 BSM Integration high level architecture SaaS Device AppPulse Mobile

22 BSM Integration high level architecture SaaS On-premise Get AppPulse data Get configuration Send AppPulse data Device AppPulse Mobile AppPulse-BSM plug in BSM

23 BSM integration Data is sent to BSM as RUM data HPE Real User Monitor is used today for real user monitoring as well as monitoring the backend tiers of the application Alerts Service Health Reports 25

24 Demo 26

25 Single pane of glass 27

26 Unified monitoring 28

27 Customized Dashboards for the SME Detect and triage performance and availability problems 29

28 Break performance and availability by geography 30

29 OMi events

30 BSM Integration 3 steps for implementation 1 Configure the integration in AppPulse mobile 2 Install the plug-in and configure it to connect to your BSM & AppPulse Mobile account 3 Configure the an application in BSM Note: You need to open ticket in SaaS portal to enable integration and get AppPulse Mobile BSM plug in

31 BSM Integration Open a ticket in SaaS portal

32 AppPulse Mobile configuration

33 Plug-in configuration "bsmsettings": { "enginename": "AppPulse-BSM-Connector-MD1", "rtsmuser": "rum_integration_user", "rtsmpasswordplaintext": "", "rtsmpasswordencrypted": "3zUCs2IogzMZLveqOoYzGw\u003d\u003d", "httpsettings": { "host": "mydvm03917.hpswlabs.adapps.hp.com", "port": 80, "authentication": { "domain": "", "passwordplaintext": "", "passwordencrypted": "", "useauth": false, "username": "" }, "apppulsesettings": { "clientid": " #1", "tenantid": " ", "clientsecretplaintext": "", "clientsecretencrypted": "2OJ0Zm5TTd8QvrKRvcYGEMauFtVyL0FpQ9jT1FKwjBtBAbPuqpeeO Jb6qYFdRqfA", "httpsettings": { "host": "myd-vm05374.hpswlabs.adapps.hp.com", "port": 80, "proxy": { "host": "", "port": 80, "proxyauthdomain": "", "proxyauthpasswordplaintext": "", "proxyauthpasswordencrypted": "", "proxyauthusername": "", "useproxy": false, "useproxyauth": false },

34 BSM Configuration

35 AppPulse Mobile & IT Ops Integrating with Omi 10 37

36 AppPulse Mobile & IT Ops IT Ops team Mobile team OMi 10 AppPulse Mobile

37 OMi 10.0 Integration high level architecture SaaS On-premise Get AppPulse alerts Push AppPulse alerts Events Device AppPulse Mobile AppPulse-BSM Plugin BSM Connector OMi 10.0

38 OMi events

39 OMi events

40 OMi events

41 OMi events

42 Configuration steps 1 Configure the integration in AppPulse mobile 2 Install the plug-in and configure it to connect to your BSM Connector & AppPulse Mobile account 3 Configure AppPulse Mobile policy in BSM Connector Note: You need to open ticket in SaaS portal to enable integration and get AppPulse Mobile BSM plug in. 44

43 HPE Diagnostics integration 45

44 HPE Diagnostics Deep Dive Application Server monitoring Bytecode instrumentation Monitor transactions latency Isolate issues across app servers, databases & middleware Pinpoint root cause of poor mobile application performance within your application

45 Troubleshoot poorly performing user action

46 Identify slow request causing the delay

47 Drill to HPE diagnostics to troubleshoot

48 Pinpoint problematic line of code

49 HPE Diagnostics integration

50 AppPulse Mobile Open API Create your own custom reports 52

51 Open API - RESTful - Application Overview APIs - Online HTML documentation - To enable open API client ID and secret key must be generated.

52 Open API

53 Thank you 55

54 HP Discover 2015 London December 1-3, 2015 London Register Now via the unique Vivit link: If you use our unique link when you register and enter your Vivit ID you can still receive the Early Bird discount! Check out Vivit Breakout Sessions! Details coming soon! Copyright 2015 Vivit Worldwide

Applications Performance Management for Mobile Applications September 18, 2013

Applications Performance Management for Mobile Applications September 18, 2013 Copyright 2013 Vivit Worldwide Brought to you by Vivit Business Service Management Special Interest Group (SIG) Leaders: Jim