1 An Oracle White Paper June, 2013 Enterprise Manager 12c Cloud Control
2 Executive Overview... 2 Introduction... 2 Business Application Performance Monitoring... 3 Business Application... 4 User Experience Monitoring... 5 Business Transaction Management... 6 Java and DB Diagnostics... 7 Discovery and configuration management... 8 Analytics and Reporting... 9 Conclusion... 11
3 Executive Overview Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line and provides the industry s first complete cloud lifecycle management solution. Oracle Enterprise Manager s Business Driven IT Management capabilities allow you to quickly set up, manage and support enterprise clouds and traditional Oracle IT environments from applications to disk. Enterprise Manager allows customers to achieve: Best service levels for traditional and cloud applications through management from a business perspective including Oracle Fusion Applications Maximum return on IT management investment through the best solutions for intelligent management of the Oracle stack and engineered systems Unmatched customer support experience through real time integration of Oracle s knowledgebase with each customer environment Oracle Enterprise Manager s Business driven application management solution provides a full (APM) solution for Custom Applications and Oracle Applications (including E Business Suite, Siebel, PeopleSoft, JD Edwards, and Fusion Applications). The APM solution is built to monitor cloud or traditional deployments, and is supported on Oracle and non Oracle platforms. Introduction Adequate performance and availability of business applications are essential to any organization. A poorly performing business application can have a negative effect on revenue, customer satisfaction, and availability. IT organizations are challenged to minimize these effects in a cost effective manner. The advent of cloud computing has only compounded these challenges. Agile application development approaches, and more increased rate of application changes, are leading organizations to rethink application management from the usual development and operations silos, to new approaches based on DevOps models. 2
4 Traditionally, an IT Operation team will deploy tools to monitor the infrastructure components the application is running on and to alert the operators in case of component failure. However, there are three major flaws with this approach: 1. It is impossible to monitor every component that may affect the performance of the business application. Some components cannot be instrumented, others may be deemed not important enough for it. 2. The many monitors create many alerts. It is common for an operator to receive hundreds of alerts every day. While some require immediate action, others are insignificant or redundant. The operator has no means to understand the business significance of each alert and thus cannot prioritize his/her actions to minimize the adverse impact on the business. 3. The application management team (DevOps, in many cases) has no visibility into the performance, availability of the application itself and how key business activities are being supported. Oracle enterprise manager s APM solution addresses these problems. In addition to the component level monitoring, EM monitors the application from the business perspective. It measures the experience of real users and monitors the execution of business transactions. Business Application Performance Monitoring Traditional system monitoring does not provide an answer to the ultimate one question an application owner is most concerned with: Is my application working right now? System monitoring can tell you a server is out of disk space, but it doesn t mean that the application is down. System monitoring can find no errors and no threshold violations, but still the application may be nonfunctioning. User Experience Monitoring is the first step to overcome this problem. It looks at the performance and availability from the user perspective. As long as real users can use the application, the business application is working. Still, it is possible that the user interaction is working well, but the backend transactions are not performing. E.g. the user can submit a purchase request, and may even receive a confirmation page, but the purchase transaction fails to execute or be committed in the back end environment. To complete the coverage, Business Transaction Management monitors the backend transactions. Now, with System monitoring, End User monitoring, and Business Transaction monitoring, all together, the business owner can tell if his/her application is working. When a problem is identified, the goal is to resolve the issue as fast as possible. The first step would be to identify the culprit component (Triage). Here again User Experience monitoring and Business 3
5 Transaction monitoring play a role. IT operator can use user experience data to pinpoint the problem to a specific network, region, department, etc. or detect that the problem is in the backend system. If the latter, Business Transaction Monitoring can be used to identify the problematic component. Once the culprit component is identified, a domain expertise is required to solve the problem. Deep dive diagnostics tools can help the expert identifying the root cause of the problem. For these tools to be effective, they must be available at the time the problem occurs (eliminating the time and effort it takes to reproduce the problem in a staging environment). This requires the tools to be able to monitor the component 24x7, with minimal overhead. One common reason to problems in production applications is an unknown change to configuration or deployment. Security update to the OS may be deployed across the data center and unknowingly cause a system failure on a single host serving a business application. A change in configuration to handle one issue can cause another issue that will pop up only a day later. If the application worked earlier and is not working now, it means that something changed. Configuration management tool can discover the infrastructure components, and scan them periodically for changes. An IT operator can use this tool as a first step to eliminate the possibility that a change to the application is the root cause of the problem. In addition to immediate production issues, IT organizations need to address long term goals of efficiency improvement and planning for changes in demand and resources. User Experience monitoring, Business Transaction monitoring, infrastructure monitoring, and the deep dive diagnostics tools, collect and store large amount of performance and demand data. Analyzing this data as a whole, can provide the organization with essential information that can help reduce operation cost and prevent future capacity and performance issues. Business Application Business Application is a new target type in Oracle Enterprise Manager. It is a logical entity that represents one business application. The entity groups several subordinate entities: User Flows, Business Transactions, SLA, and System. User flows are defined by the operator as part of the Real User Experience monitoring (see below). They represent a sequence of operations made by the end users (e.g. the three operations: search catalog, add to cart, submit purchase request, can be one user flow). Business transactions are the backend transactions invoked by the user activity (the purchase transaction is invoked by the submit purchase request step in the user flow example above). The system is the entire infrastructure used to support the application including the web servers, application servers, databases and the hosts they are running on. SLAs can be define on System metrics, transaction performance, end user KPIs or even availability based on synthetic monitoring. Using the Business Application Dashboard, users can see cumulative KPIs and statuses for all the underlying entities. These statuses can represent the current, long term, and future status of the business application: the combination of the user flows and the business transaction statuses represent the current status long term status can be concluded from the sum of the SLA calculations 4
6 Enterprise Manager r 12c Cloud Control future status can be indicated by the System status. Although the application may behave e well now, it is possible that low level failures may affect it later if not handled in time (e.g. one of multiple load balanced servers is down) Figure 1. Business Application ion Dashboard.. One pane of glass exposing the true status of a business application User Experience Monitoring Oracle Enterprise Manager s Real l User Experience Insight (RUEI) offers a common solution for monitoring the real user experience of all web enabled and SOA applications via network protocol analysis. The Service Level Management (SLM) module of Oracle Enterprise Manager complements RUEI s passive monitoring capability by monitoring user experience using synthetic tests. Combining these two approaches, the User Experience Monitoring products capture very rich RAFT (Response, Availability, Fault, Throughput) data about applications, application components (pages, objects, queries), and user initiated transactions. In addition, business KPI s can also monitored and reported in real time. Both RUEI and SLM are also integrated with Oracle s application testing product, Application Testing Suite (ATS), in order to support close loop loop application performance lifecycle management. Functional and load tests that are defined in ATS can be reused for production monitoring, and production application activities captured from actual users can be used to generate functional and load testing scripts to support on going application development. 5
9 Enterprise Manager r 12c Cloud Control Figure 4. Oracle Enterprise Manager s JVM Diagnostics provides detail information for each thread executed by the JVM Discovery and configuration management Oracle Enterprise Manager discovers target application, application component, and transaction action models via a combination of configuration file analysis, JMX and Byte Code Instrumentation. Enterprise Manger discovers and model these key attributes and dependencies: Discover both Static dependencies and Dynamic dependencies Discover and model the application ation component and service dependencies as distinct from the system dependencies. System dependencies are statically ally discovered and stored in the CMDB. Application and service dependencies are generally dynamically discovered (based on execution context), and are associated with configuration items in the CMDB model The relationship between virtual machines and their host servers. Detailed configuration settings are collected periodically. Changes in configuration are reported and can be alerted on. 8
10 Figure 5. Oracle Enterprise Manager discovers target application, application component, and transaction models Analytics and Reporting RUEI, BTM, the infrastructure monitoring, and Java/DB Diagnostics, collect and store large amounts of monitoring data. This data is summarized and transferred into a performance warehouse database. Oracle Enterprise Manager is integrated with Oracle Business Intelligence Publisher (BI Publisher) which utilizes this database for analytics and reporting. BI Publisher is Oracle s enterprise reporting server for authoring, managing, and delivering all types of highly formatted documents (including performance analytics reports). End users can easily design report layouts directly in a Web browser or using familiar desktop tools, dramatically reducing the time and cost needed to develop and maintain reports. Built on open standards, IT staff and developers can create sharable data models against practically any data source and use BI Publisher APIs to build custom applications leveraging existing data sources and infrastructure. Extremely efficient and highly 9
11 scalable, BI Publisher can generate tens of thousands of documents per hour with minimal impact to transactional systems. Figure 6. Oracle Enterprise Manager utilizes Oracle BI to report and analyze data across multiple domains Another important analytics capability is provided by Oracle Enterprise Manager Real User Experience Insight. The real user monitoring data collected presents the richest combination of business and performance data that can be used to perform sophisticated usage trending analysis in addition to performance diagnostics. The data is stored in a cube structured database that enables the built in monitoring views to be structured according to business data (e.g. customer location, line of business, customer type). Built in console reports can then expose performance metrics sliced by any available criteria. Real User Experience Insight provides a wide range of out of box reports including the Business Transaction Funnel Report and User Satisfaction Report. 10
12 Conclusion With ever growing datacenter size and complexity, and ongoing pressure to reduce operation costs, IT organizations need to become more effective. When it comes to Application Management, the only way to effectively maintain the required service level is to manage the business applications based on business matrices. Oracle Enterprise Manager delivers Business Driven Application Performance Management, by monitoring User Experience and Business Transactions. Integrating these business metrics with infrastructure monitoring, Enterprise Manager provides IT operators, managers, and developers with a business perspective status of the monitored application, powerful triage capabilities, and deep diagnostics tools, working together to minimize downtime and ensure effective utilization of the IT resources. 11
13 Oracle Enterprise Manager Cloud Control White Paper June, 2013 Author: Avi Huber Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores, CA U.S.A. Worldwide Inquiries: Phone: Fax: Copyright 2013, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only and the contents hereof are subject to change without notice. This document is not warranted to be error free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. UNIX is a registered trademark licensed through X/Open Company, Ltd oracle.com
Monitoring and Diagnosing Production Applications Using Oracle Application Diagnostics for Java An Oracle White Paper December 2007 Monitoring and Diagnosing Production Applications Using Oracle Application
An Oracle White Paper July 2013 Introducing the Oracle Home User Introduction Starting with Oracle Database 12c Release 1 (12.1), Oracle Database on Microsoft Windows supports the use of an Oracle Home
An Oracle White Paper July 2011 Oracle Desktop Virtualization Simplified Client Access for Oracle Applications Overview Oracle has the world s most comprehensive portfolio of industry-specific applications
An Oracle White Paper May 2011 Distributed Development Using Oracle Secure Global Desktop Introduction One of the biggest challenges software development organizations face today is how to provide software
An Oracle White Paper November 2010 Oracle Business Intelligence Standard Edition One 11g Introduction Oracle Business Intelligence Standard Edition One is a complete, integrated BI system designed for
An Oracle White Paper May 2011 BETTER INSIGHTS AND ALIGNMENT WITH BUSINESS INTELLIGENCE AND SCORECARDS 1 Introduction Business Intelligence systems have been helping organizations improve performance by
APPLICATION MANAGEMENT SUITE FOR SIEBEL APPLICATIONS USER EXPERIENCE MANAGEMENT SERVICE LEVEL OBJECTIVE REAL USER MONITORING SYNTHETIC USER MONITORING SERVICE TEST KEY PERFORMANCE INDICATOR PERFORMANCE
An Oracle White Paper January 2014 Managed Storage Services Designed to Meet Your Custom Needs for Availability, Reliability and Security A complete Storage Solution Oracle Managed Cloud Services (OMCS)
An Oracle White Paper September 2013 Advanced Java Diagnostics and Monitoring Without Performance Overhead Introduction... 1 Non-Intrusive Profiling and Diagnostics... 2 JMX Console... 2 Java Flight Recorder...
An Oracle White Paper June, 2012 Provisioning & Patching Oracle Database using Enterprise Manager 12c. Table of Contents Executive Overview... 2 Introduction... 2 EM Readiness:... 3 Installing Agent...
An Oracle White Paper February 2014 Oracle Data Integrator 12c Introduction Oracle Data Integrator (ODI) 12c is built on several components all working together around a centralized metadata repository.
March 2014 Oracle Business Intelligence Discoverer Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed
ORACLE ENTERPRISE MANAGER CLOUD CONTROL TRANSFORM ENTERPRISE IT THROUGH TOTAL CLOUD CONTROL Create self-service IT, simplify and automate IT operations, and deliver enterprise clouds that provide maximum
ORACLE CLOUD MANAGEMENT PACK FOR ORACLE DATABASE THE INDUSTRY S ONLY COMPLETE SOLUTION FOR DATABASE CLOUD MANAGEMENT. KEY FEATURES Consolidation Planning Out-of-the-box Self Service Portal Enterprise Service
An Oracle White Paper March 2012 Managing Metadata with Oracle Data Integrator Introduction Metadata information that describes data is the foundation of all information management initiatives aimed at
APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS Oracle Application Management Suite for Oracle E-Business Suite delivers capabilities that helps to achieve high levels of application
An Oracle Communications White Paper December 2014 Serialized Asset Lifecycle Management and Property Accountability Disclaimer The following is intended to outline our general product direction. It is
Accelerating the Transition to Hybrid Cloud with Oracle Managed Cloud Integration Service How to Connect Applications More Quickly and with Less Risk O R A C L E W H I T E P A P E R O C T O B E R 2 0 1
ORACLE CLOUD MANAGEMENT PACK FOR MIDDLEWARE CLOUD MANAGEMENT PACK FOR MIDDLEWARE KEY FEATURES Self-service provisioning of JAVA EE applications and multi-tier middleware platforms On-demand delivery of
Oracle Cloud Platform For Application Development Cloud computing is now broadly accepted as an economical way to share a pool of configurable computing resources. 87 percent of the businesses that participated
An Oracle White Paper September 2012 Oracle Database and the Oracle Database Cloud 1 Table of Contents Overview... 3 Cloud taxonomy... 4 The Cloud stack... 4 Differences between Cloud computing categories...
ORACLE CLOUD MANAGEMENT PACK FOR ORACLE DATABASE Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line, and provides the industry s first complete cloud lifecycle management
An Oracle White Paper February 2013 Integration with Oracle Fusion Financials Cloud Service Executive Overview Cloud computing is a vision that is increasingly turning to reality for many companies. Enterprises,
ORACLE VM MANAGEMENT PACK Effective use of virtualization promises to deliver significant cost savings and operational efficiencies. However, it does pose some management challenges that need to be addressed
An Oracle White Paper October 2011 BI Publisher 11g Scheduling & Apache ActiveMQ as JMS Provider Disclaimer The following is intended to outline our general product direction. It is intended for information
An Oracle White Paper April, 2010 Effective Account Origination with Siebel Financial Services Customer Order Management for Banking Executive Overview In the absence of an enterprise account origination
An Oracle White Paper May 2012 Oracle Database Cloud Service Executive Overview The Oracle Database Cloud Service provides a unique combination of the simplicity and ease of use promised by Cloud computing
An Oracle White Paper February 2010 Rapid Bottleneck Identification - A Better Way to do Load Testing Introduction You re ready to launch a critical Web application. Ensuring good application performance
Oracle s BigMachines Solutions Cloud-Based Configuration, Pricing, and Quoting Solutions for Enterprises and Fast-Growing Midsize Companies Oracle s BigMachines cloud-based solutions enable both enterprise
An Oracle White Paper August 2010 Higher Security, Greater Access with Oracle Desktop Virtualization Introduction... 1 Desktop Infrastructure Challenges... 2 Oracle s Desktop Virtualization Solutions Beyond
Siebel CRM Reports The Siebel CRM integration with Oracle Business Intelligence Publisher (BI Publisher) provides an enterprise reporting solution to author, manage, and deliver all types of highly formatted
Mobile-First Strategy CIO Executive Interview Mark Sunday, CIO of Oracle Corporation, interviewed Suhas Uliyar, Vice President of Mobile Strategy Product Management at Oracle, to learn about the critical
An Oracle White Paper March 2015 A Comprehensive Solution for API Management Executive Summary... 3 What is API Management?... 4 Defining an API Management Strategy... 5 API Management Solutions from Oracle...
An Oracle White Paper November 2010 Leveraging Massively Parallel Processing in an Oracle Environment for Big Data Analytics 1 Introduction New applications such as web searches, recommendation engines,
Next Generation Siebel Monitoring: A Real World Customer Experience An Oracle White Paper June 2010 Next Generation Siebel Monitoring: A Real World Customer Experience Table of Contents Introduction...
An Oracle Best Practice Guide March 2012 Best Practices for Oracle RightNow Cobrowse Cloud Service Introduction Using phone or chat channels is a popular way for customer support staff to communicate with
An Oracle White Paper September 2012 Performance with the Oracle Database Cloud Multi-tenant architectures and resource sharing 1 Table of Contents Overview... 3 Performance and the Cloud... 4 Performance
ORACLE OPS CENTER: VIRTUALIZATION MANAGEMENT PACK KEY FEATURES LIFECYCLE MANAGEMENT OF VIRTUALIZATION TECHNOLOGIES MADE SIMPLE Automation of lifecycle management reduces costs and errors while improving
An Oracle White Paper June 2013 Oracle Linux Management with Oracle Enterprise Manager 12c Introduction... 1 Oracle Enterprise Manager 12c Overview... 3 Managing Oracle Linux with Oracle Enterprise Manager
An Oracle White Paper January 2011 Using Oracle's StorageTek Search Accelerator Executive Summary...2 Introduction...2 The Problem with Searching Large Data Sets...3 The StorageTek Search Accelerator Solution...3
ORACLE S PRIMAVERA CONTRACT MANAGEMENT, BUSINESS INTELLIGENCE PUBLISHER EDITION KEY FEATURES NEW: Oracle BI Publisher NEW: UPK Support NEW: Technology Enhancements NEW: Web Services Powerful dashboards
Siebel CRM Quote and Order Capture - Product and Catalog Management Siebel Product & Catalog Management provides the capabilities to enable businesses to develop, manage and deliver dynamic product catalogs
Oracle Fusion Human Capital Management Overview and Frequently Asked Questions Oracle Fusion Human Capital Management (Oracle Fusion HCM) was built from the ground up to help your organization know its
An Oracle White Paper August 2013 Oracle Service Cloud Integration with Oracle Siebel Service Disclaimer The following is intended to outline our general product direction. It is intended for information
Business Intelligence and Service Oriented Architectures An Oracle White Paper May 2007 Note: The following is intended to outline our general product direction. It is intended for information purposes
Reduce Trial Costs While Increasing Study Speed and Data Quality with Oracle Siebel CTMS Cloud Service Comprehensive Enterprise Trial Management in the Cloud Oracle Siebel CTMS Cloud Service lets you effectively
PEOPLESOFT IT ASSET MANAGEMENT K E Y B E N E F I T S Streamline the IT Asset Lifecycle Ensure IT and Corporate Compliance Enterprise-Wide Integration P E O P L E S O F T F I N A N C I A L M A N A G E M
An Oracle White Paper October 2013 Oracle Data Integrator 12c (ODI12c) - Powering Big Data and Real-Time Business Analytics Introduction: The value of analytics is so widely recognized today that all mid
ORACLE PROJECT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provides role-based project insight across the lifecycle of a project and across the organization Delivers a single source of truth by
An Oracle White Paper July, 2012 Evolution from the Traditional Data Center to Exalogic: 1 Disclaimer The following is intended to outline our general product capabilities. It is intended for information
General Overview What is Oracle s Virtual Compute Appliance? Oracle s Virtual Compute Appliance is an integrated, wire once, software-defined infrastructure system designed for rapid deployment of both
ORACLE FINANCIAL ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Receive intra-period information on income statement, cash flow, and balance sheet condition without having to perform consolidations
Oracle Knowledge Solutions for Insurance Answers that Fuel Growth When seeking to boost market share and customer retention rates, having answers makes all the difference. Timely answers help brokers and
An Oracle White Paper December 2010 Tutor Top Ten List: Implement a Sustainable Document Management Environment Executive Overview Your organization (executives, managers, and employees) understands the
ORACLE UTILITIES ANALYTICS FOR CUSTOMER CARE AND BILLING KEY FEATURES Displays customer and revenue details as charts, trend lines, maps, and other graphics Uses Oracle Business Intelligence Enterprise
ORACLE DATA SHEET WINTER 15 Oracle Sales Cloud Analytics Sales teams need relevant and actionable insights so they can close more deals in less time. Oracle Sales Cloud Analytics provides real-time executive
ORACLE HUMAN RESOURCES ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Oracle Human Resources Analytics intelligence dashboards provide strategic workforce performance information. Determine key factors
An Oracle White Paper November 2011 Knowledge-Infused Customer Relationship Management: A Game-Changing Investment for Customer Support Executive Overview Combining knowledge management (KM) with customer
Driving the Business Forward with Human Capital Management Five key points to consider before you invest For HR leaders to contribute to the business successfully, they need HR solutions with the right
An Oracle White Paper April 2014 Improve your Customer Experience with High Quality Information Executive Overview Businesses are better leveraging their key CX asset customer data - by building MDM foundations
An Oracle White Paper June 2011 Tackling Fraud and Error 1 Executive Overview Fraud and error has been estimated to cost the public finances approximately 17.6bn in 2010 alone 1. Getting to the root cause
Oracle Mobile Cloud Service A Complete Strategy for Developing, Deploying, and Monitoring Mobile Apps Overview Emerging technologies have a way of quickly becoming conventional. Consider cloud computing.
Oracle Fusion Incentive Compensation Oracle Fusion Incentive Compensation empowers organizations with a rich set of plan design capabilities to streamline the rollout of new plan initiatives, productivity
An Oracle White Paper September 2013 Oracle WebLogic Server 12c on Microsoft Windows Azure Table of Contents Introduction... 1 Getting Started: Creating a Single Virtual Machine... 2 Before You Begin...
January 2013 A Better RAID Strategy for High Capacity Drives in Mainframe Storage Introduction... 2 RAID6 Data Integrity Now and Then... 2 What Causes This Change... 4 Time to Rethink RAID6... 4 Assigning
THE NEW BUSINESS OF BUSINESS LEADERS Hiring and Onboarding 2 INTRODUCTION Unlocking the potential of your talent is key to the success of your organization. Leading businesses actively dedicate resources
Oracle s Primavera Prime Capital Plan Management The nature of capital projects necessitate planning for not only infrastructure needs, but for the operational and regulatory requirements of the infrastructure
An Oracle White Paper Dec 2013 Oracle Access Management Security Token Service Disclaimer The following is intended to outline our general product direction. It is intended for information purposes only,
An Oracle White Paper October 2013 Maximize the Benefits of Oracle SOA Suite 11g with Oracle Service Bus Maximize the Benefits of Oracle SOA Suite 11g with Oracle Service Bus Table of Contents Introduction...
An Oracle White Paper September 2012 Integrated Technology Solutions: Driving the AEC Revolution Introduction The Architecture, Engineering and Construction (AEC) industry remains fragmented prohibiting
Oracle Value Chain Planning Inventory Optimization Do you know what the most profitable balance is among customer service levels, budgets, and inventory cost? Do you know how much inventory to hold where
An Oracle White Paper February 2011 Greening the Extended High Technology Industry How Oracle Helps Achieve Environmental Sustainability Index Overview and Introduction... 1 Engineering Research & Development...
ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods
An Oracle Best Practice Guide April 2012 Best Practices for Designing Contact Center Experiences with Oracle RightNow CX Cloud Service Introduction... 1 Understanding the Problem... 2 Addressing the Problem
An Oracle White Paper April 2013 Reporting Tools in Oracle Fusion Financials Executive Overview We are living in an Information Age, where the success of an organization depends largely on how effectively
S U M M E R 1 5 Oracle Sales Cloud for Consumer Goods Oracle Sales Cloud for Consumer Goods is a comprehensive industry solution that includes trade promotion management and retail execution. The retail
Oracle Primavera Contract Management, Business Intelligence Publisher Edition-Sizing Guide An Oracle White Paper July 2011 1 Disclaimer The following is intended to outline our general product direction.
Top Ten Reasons for Deploying Oracle Virtual Networking in Your Data Center Expect enhancements in performance, simplicity, and agility when deploying Oracle Virtual Networking in the data center. ORACLE
An Oracle White Paper March 2013 Oracle s Single Server Solution for VDI Introduction The concept of running corporate desktops in virtual machines hosted on servers is a compelling proposition. In contrast