What s New for HP Service Anywhere & Service Manager September 15, 2015

Transcription

1 What s New for HP Service Anywhere & Service Manager September 15, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide

2 Brought to you by Copyright 2015 Vivit Worldwide

3 Hosted by Laura Walker Chapter/SIG Leader Copyright 2015 Vivit Worldwide

4 Today s Speakers Chuck Darst ITSM Product Marketing Team Manager Tonya Scherba Senior Product Manager HP Software Michael Pott ITSM Product Marketing Manager HP Software Scott Knox Senior Product Manager HP Software Copyright 2015 Vivit Worldwide

5 Housekeeping This LIVE session is being recorded Recordings are available to all Vivit members Session Q&A: Please type questions in the Questions Pane Copyright 2015 Vivit Worldwide

6 Webinar Control Panel Toggle View Window between Full screen/window mode. Questions Copyright 2015 Vivit Worldwide

7 What s new for HP Service Anywhere and Service Manager September, 2015 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

8 Polling Question

9 Decentralization of IT DevOps Compliance BYOD Public cloud IT is changing... Challenging budgets, emerging trends, new stakeholders, and growing complexity Service levels Mobile Social Standardization Big data Self-service SaaS Private cloud Consumerization of IT Multiple suppliers Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

10 HP Service Anywhere Comprehensive SaaS Service Desk built on HP Haven and based on industry best practices Embedded Big Data Engaging collaboration Social self-service Actionable analytics UCMDB Tablet Smart phone Continuous delivery OOB best practices Codeless configuration Integrations Service Portfolio Management Service Catalog Employee self service Knowledge Management Request Management & Fulfillment Idea and Proposal Management Surveys Incident Management Problem Management Change Management Service Level Management Release Management Analytics Reporting Application Portfolio Management SACM Software Asset Management Financial Management Stock Management Contract and Vendor Management Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

11 Agile, continuous delivery A modern architecture and experienced SaaS operations for fast time to value Service Anywhere agile development delivers regular increasing value December 2013 March 2014 June 2014 September 2014 December 2014 March 2015 June 2015 September 2015 Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

12 HP Service Anywhere September See related posts on Shared service transformation Deploy across organizational boundaries (e.g. IT, HR, ), support multiple LOBs and centralized IT. Enable MSP opportunities by allowing segmentation of data and uniquely branded interfaces across companies Application Portfolio Management Smart shopping and social support With advanced catalog configuration, shopping cart, request on behalf, public requesting, integration., ticketless IT gets and the overall Request-to-Fulfill lifecycle is strongly enhanced with robust requesting and fulfillment capabilities Service measurement With Operating Level Agreements and Underpinning Contracts, Fulfillment SLTs, and Metric Based Reports, manage process delivery across organizations, measure vendor performance, leverage Big Data reporting and analytics in new ways Application portfolio management Manage applications in portfolio with guided optimization to maximize quality and investment where most valuable to the business. Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

13 HP Service Anywhere Demo

14 HP Service Manager 9.41 Values and supporting new features Increased efficiency Hot topic analytics for all modules Smart search New collaboration Continual service improvement Improved (KPI) reporting Integration of Automated Service Modeling (ASM) Surveys in SRC Simplification and short time-to-value Better SM/UCMDB integration Easy upgrade paths to Process Designer Simplified interaction Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

15 Polling Question

16 Extending HP Service Manager Smart Analytics Continuously improve your service desk efficiency + + Smart Ticketing Hot Topics Analytics Smart Search New Simple creation of support requests with mobile client Optical Character Recognition Automated classification Powerful detection of patterns to identify problems and common requests Intuitive graphical interface HP IDOL based search Context-aware Across internal and external (Microsoft SharePoint, Wiki) repositories Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

17 Automatic service modeling (ASM) integration A quick way to build up service maps in Service Manager Service Manager consumes accurate service trees discovered by ASM Dependencies of service trees are also synchronized Expedite service modeling in Service Manager Vivit Webinar, September 23 Reduce Time to Value with Automated Discovery and Service Model Maps Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

18 Certified by PinkVERIFY and ITIL for 11 processes HP Service Manager built in ITIL best practices accelerate your implementation Certified for 11 processes Availability, Change, Event, Incident, Knowledge, Problem, Request Fulfillment, Service Asset & Configuration, Service Catalog, Service Level, and Service Portfolio Management PinkVerify 2011 Status ITIL Bronze Level Compliance ITIL is a Registered Trade Mark of AXELOS Limited Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

19 HP Service Manager Demo

20 Polling Question

21 Conclusion & resources

22 The HP service desk difference Big Data changes ITSM Improve service quality Improve staff efficiency Improve customer satisfaction Time to value Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

23 Resources G2 Crowd Grid Service Desk Summer Plus brochures, whitepapers, demo videos, case studies, and recent reports from IDC, Ovum, Enterprise Management Associates (EMA), Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

24 Additional upcoming events AMS September ITSM Customer Summit Sept 22-24, Seattle Blog Post: Management-Blog/Americas-ITSM-Summit-The-Magic- Continues-in-the-Emerald-City/ba-p/ Register: invitation.asp?id=/m1c9c3a7- RQALT14N4Q5D&sutGuid=42229 EMEA Regional ITSM Customer Forums Madrid, London, Frankfurt, Stockholm, AMS FUSION (itsmf) Nov Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

25 HP Discover 2015 London December 1-3, 2015 at ExCeL London All members can Register Now via the unique Vivit link: Copyright 2015 Vivit Worldwide

26 Thank you Complete the short survey and opt-in for more information from HP Software. Copyright 2015 Vivit Worldwide