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1 Group Presentation

2 Section 1 Group profile 2

3 SingularLogic at a glance Fully diversified IT group, creating synergies across business segments No1 Greek software Vendor, with the most complete product offering comprising more than 20 proprietary app solutions Leader in the SME market Present in 700 large domestic corporates and >100 multinationals Most extensive (400-strong) partner network in the country Full spectrum of IT services dominant position in large-scale integration projects in the public and private sector Inroads into the B2C market through SaaS offerings Greece s incumbent elections manager >300 IT consultants and 140 top-class developers Local presence through subsidiaries in Cyprus, Bulgaria, Romania and inroads into MENA 3

4 Group structure 100% 100% 98,80% 50,5% 100% SingularLogic Romania SingularLogic Bulgaria SingularLogic Cyprus PCS: vertical solutions & IT services for the financial sector Systemsoft: the group s largest domestic dealer SingularLogic Cyprus SingularLogic Romania SingularLogic Bulgaria 4

5 Our Vision to be the catalyst for our customers change 5

6 Corporate Purpose Help people and organizations achieve their objectives through the delivery of innovative technology and business solutions 6

7 Our Values We are the catalyst for our customers change agility innovation trust excellence collaboration engagement 7

8 Our Strategy We are committed to leveraging SingularLogic's strong brand equity, solid market position, farreaching product offering and extensive customer base, with a view to provide long-term sustainable shareholder value 8

9 Key Competitive Advantages Investment in technology Powerful Technology Partners Extensive Product Portfolio Wide Partner Network Integrated Solutions Largest Installed Base Highly Qualified Workforce Customer-Centric Setup 9

10 Investment in technology / Adopting mega trends Pursuing innovation and global mega trends in mobility and cloud computing Expertise in all popular mobile platforms (ios, Android, Windows Mobile) Mobility Cloud & Outsourcing Social Business Mobile extensions for SingularLogic's business software (ERPs, CRMs, Accounting, etc.) Stand alone mobile apps for the SME market Mobility Solutions for large Enterprise s Productivity suite for professionals (Orbi) Cloud offerings for Vertical Segments (for doctors and for small hotels) e-extensions for, over the internet, access to reports, graphs, and data maps (mygalaxy view) New cloud services targeting the SME and the consumers segment(adam, Eve, etc) Integration of SingularLogic CRM, ERP business applications for the private sector and productivity suites for professionals and consumers segments with social media 10

11 Extensive Product Portfolio Software at its best The largest Greek software vendor of business applications The most comprehensive software applications offering for all enterprises (ERP, CRM, BI, HR/Payroll, Retail, e-commerce, Vertical solutions for hotels, restaurants, accountants) Specialized solutions tapping all new trends including mobility, cloud computing, and social business. Unique business and technology know-how State-of-the-art Galaxy development platform for unified business applications Reseller of Renowned Third-party products 11

12 Extensive Product Portfolio (I) / Proprietary products Wide & diverse portfolio of proprietary software solutions comprising Horizontal business applications, as well as Vertical Solutions Enterprise Resource Planning Systems ERP Business & Accounting Applications based on various legacy technologies Customer Relationship Management (CRM) Retail Applications HR/Payroll Applications 12

13 Extensive Product Portfolio (II) / Proprietary products Wide & diverse portfolio of proprietary software solutions comprising Horizontal business applications, as well as Vertical Solutions based on various legacy technologies Vertical/Other Applications Banking 13

14 Extensive Product Portfolio / 3 rd party products A wide portfolio of proprietary software solutions, complemented by renowned 3rd party products 3 rd Party products SAP Siebel Hyperion Oracle BI SOA Avaya Contact Centre 14

15 Extensive Product Portfolio / SaaS offerings Development and distribution of Cloud offerings as Software as a Service (SaaS), for very small businesses, freelancers and consumers, as well as mobile apps Applications and Services: SaaS applications for Freelance professionals, Small businesses and Consumers, offered as a monthly subscription service Vodafone Resellers Projects Contacts Financials Calendar 15

16 Extensive Product Portfolio / mobile apps Applications and Services: Applications offered as a Service in cooperation with Vodafone for mobile devices (Smart Phones, PDAs, Tablets, Netbooks), integrating data from a wide range of information systems (ERPs, CRMs and other business applications) 16

17 Integrated Solutions A one stop shop for IT services with outstanding track record Leading Business Integrator for major organizations in the private and public sector Best-in-Breed Business Model Design and implementation of integrated IT systems for the large Private and the Public Sector Implementation of own and 3 rd party enterprise software solutions Business Application Consulting, System Integration, Project Management, Custom Development, Customer IT Support and Outsourcing Services More than 300 experienced professionals 17

18 Integrated Solutions Private Sector Business Units Major Offerings Commercial, Industy, Services & Healthcare Commercial Enterprises Industry Services Organizations Business software (ERP, CRM, Mobile Sales, BI) Communication Channels (Web Shop, Voice Portal, ICT, Mobility) Cloud Services (Hosting, ASP, Printing Solutions, etc.) Telco Telecommunication providers ERP / CRM / Retail solutions HRSystems Contact Centre Portals Business Intelligence Banking Banks Insurance Companies Credit Facility Management System Back office for Securities ERP / CRM / HP Solutions Contact Centre Antifraud Management Retail Super Markets Retail Chain Stores Petrol Stations Passenger Shipping Retail System Back Office Fuel Station Management System Business Intelligence 18

19 Integrated Solutions Public Sector SingularLogic is Greece s indisputably most reliable IT integration services provider for the Public sector Strong track record in successfully delivering large-scale, complex public sector projects The division span the sectors of Public Administration, Regional & Local Government, Health/Social Security, Transport, Defense Successful implementation of numerous e-government projects and subsidised European Union programs SingularLogic is responsible for processing and transmitting elections results since 1981 (National, Municipal, and EU) 19

20 Integrated Solutions / Professional Services (I) Project Management - The main goal of the Project Management function is the coordination and monitoring of activities and resources required for the implementation of a project or service according to customers / project requirements Business Application Consulting - Specialized consulting services that related to the customer s core business, as well as to support operations (e.g. accounting, warehouses, business management etc.) and cover a wide range of needs (e.g. business analysis, feasibility studies, system operating standards etc.) 20

21 Integrated Solutions / Professional Services (II) Custom Software Development - These services include the creation of reliable and flexible software solutions that are capable of promoting the customer s specific business operations System Integration: includes integrating off-the-shelf software into systems and infrastructure integration services Support Services: cover a comprehensive range of operations from initial installation to roll out and beyond 21

22 Integrated Solutions / Outsourcing Services Value added Services through 4 forces program, which covers a wide range of specialized outsourcing services Business Process Outsourcing. The CEO strategic tool. Cost optimization and business value added through outsourcing of Non-core business processes and IT, including applications and systems operations, based on SLAs Business Service Provisioning. Business Continuity plans, IT disaster recovery SaaS and business Intelligence, document management, human capital management, payroll and e-learning, all of them as a service Managed Business Applications & Infrastructure. Ultimate security, systems availability and centralized ERP, CRM, HCM application and infrastructure management with predictable regular payments Private Cloud & Data Center. 24X7 support on systems managed by the customer or SL with monthly regular payments 22

23 Highly Qualified Workforce Depth of talent ensures best-in-class products & services with an exceptional Educational Profile and unique Organizational Orientation 9% 29% 14% 25% 13% 450 additional consultants employed by SingularLogic s Business Partners 40% 22% 48% University Graduates Postgraduate Studies College/Higher education Other Developers Services/IT Consultants Sales & Marketing Administration 23

24 Customer-Centric Setup Greek Business Universe Pyramid Corporate & Public Sector Large SMEs (average Revenue 2.5Mn) Small Business (average Revenue 0.2Mn) Freelancers & sole proprietors Integrator Division One stop shop for large corporates Vendor and Cloud Division Fostering your business endeavors Consumers 10M+ 24

25 Largest Installed Base in Greece Our broad and diverse client base offers a strong competitive edge Deep market penetration with 40,000 SMEs and 6,000 accountants 700 Large corporates and more than 100 Multinationals Major projects implemented in all public sector Authorities/Ministries 25

26 Largest Installed Base in Greece / Private Sector Deep market penetration with SMEs, 6000 accountants, 700 Large corporates and more than 100 Multinationals 26

27 Largest Installed Base in Greece / Public Sector 25 years experience in implementation of Public Administration projects 400 Public Sector Organizations such as the Ministries of: Finance, Justice, Defense, Tourism etc., Greek municipalities, Land Registries, Social Security Organizations, Public Hospitals, etc. Indicative Projects: Integrated IT System for Ktimatologio A.E. Integrated IT System of Fiscal policy for the General Account of the State. Criminal Records for the Ministry of Justice E-government information system for the Athens Bar Association National Municipal Registry Integrated IT System for the state employees of Participial fund. Development of online services for the Directorate of Prefectures with responsibilities of the Ministry of Rural Development and Food 27

28 Wide Partner network 400 SingularLogic Registered Partners The largest B2B network in Greece, consisting of 400 business partners nationwide Sophisticated services also through the use of the ISV (Integrator Software Vendor) model, aiming at extending the pool of resources available to build applications on common technology platforms 28

29 Powerful Technology Partners Strong relationship with Global IT Majors have empowered the Company with high-profile awards Selected Technology Partners SingularLogic enjoys the highest ranking partnership status with almost all major Technology providers 29

30 Management Systems & Certifications Reliable and Environmentally Responsible Services assured by Relevant Certifications ISO9001:2008 certified Quality management System since 2002, covering all main business activities ISO27001:2005 certified Information Security Management System since 2010, covering Advanced Security Projects activities, as well as IT Systems & Infrastructure Administration and Hosting Services in SingularLogic s Data Centers ISO14001:2004 certified Environmental Management System since 2011, covering all main business activities in the public sector division Certified by the Ministry of Defense to handle classified material up to NATIONAL SECRET - ΝΑΤΟ SECRET LEVEL, with an Industrial Security Certificate covering defense personnel and facilities 30

31 Awards & External Recognition International Award by Oracle for the PCS Wealth Management Solution ACCII (ΕΒΕΑ) 2013 Award in the e-business category Two Business IT Excellence Awards for Orbi and ARTius high street Finalist in the Made in Greece Competition (organized by Hellenic Marketing Academy) in Technological Excellence Award category 31

32 Section 2 Growth opportunities 32

33 Focused International Expansion International Business expansion based on a focused strategy SL's Model Hospital Management System, CRM & FI Solutions expertise offer a stepping stone for tapping international markets (Balkans, Middle East and Africa) Migration of successful SingularLogic Public Sector solutions in selective markets abroad Expansion of software product palette through the development of a network of national software partners Next step for cloud offerings: apps for international consumer groups Grow foothold in Bulgaria, Romania and Cyprus 33

34 European Union Programs Participation in subsidized R&D programs of the EU and the General Secretariat for Research and Technology of the Hellenic Ministry of Development SingularLogic has traditionally participated in: Research projects financed by the European Union R&D framework programs (since 1994), as well as national programs co-funded by the EU Research for the design and implementation of advanced solutions in the domains of security, e-government, e- Commerce, supportive technology for elderly and disabled people, systems integration and interoperability, etc 34

35 Section 3 Case studies 35

36 Project case study: Greek Elections SingularLogic has been Greece s incumbent elections manager since 1981, helping the Hellenic Republic improve transparency and results transmission speed Awarded by: Hellenic Republic/ Ministry of Interior > 200 staff engaged in implementation the Project description Collection, tabulation and electronic transmission of election results Key project requirements: - Custom Software development and Data Network design - Data Center support - Operational support to the Interior Ministry, political parties, TV networks and Media Houses - Live results transmission through the Internet + call center - Deployment of wireless SRT (Secure Results Transmission) technology for the relay of results from ¼ of total polling stations Achievements Record speed of results transmission Accurate estimate of the election result in just two hours after the poll close Election portal: million hits in 8 hours - Max bandwidth of 273mbits/sec (at 6,059 hits/sec) Successful pilot testing of new results processing/validation system for the courts of first instance (average processing time of 3.5 hours) 36

37 Vertical market solutions case study SingularLogic s Model Hospital Management System SingularLogic s Model Hospital Management System is NOT just an IT system it is a proven business proposal for best-run Healthcare Organizations Hospitals running 5 in Greece 1 in Albania.comprising General Clinics and Maternity Hospitals A comprehensive IT solution for Hospital Management based on business know-how and international best practices, embedded in the SAP platform Covers the full spectrum of hospital operations, both back office: Financial Management, Controlling & Costing, Purchasing & Materials Management, Human Capital Management, etc. and front office: Resource Planning & Scheduling for both Inpatient Clinics and Outpatient Departments, Patient Administration, Payment Handling, Patient Accounting, Medical Documentation, etc. SingularLogic's Model Hospital Management System received a SAP Business- All-In-One qualification, the highest level of accreditation that SAP grants for vertical market solutions developed by its international partner network Offered as an Outsourcing service or on a project basis The solution has been implemented across the Hygeia Group, Greece s largest private hospital group 37

38 Virtual Private Cloud Case Study Delta Foods S.A, a leader in dairy market, transferred all IT functions to SingularLogic on an outsourcing basis via a virtual private cloud solution for SAP, incorporating a centralized infrastructure for both a primary and disaster data center site. This transformation allowed Delta Foods to enjoy high quality IT, while saving important management and administration time to focus more on its core business. moving to Cloud Services Managed Hosting Virtual Private Cloud services for SAP Disaster Center services Business Continuity Business Intelligence Business Benefits Improved SAP processes (e.g. end customers & distributors P&L, MRP) Compliance Capex2Opex together with Real SLAs Sustainable Data Center framework Improved Security 38

39

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