Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Size: px
Start display at page:

Download "Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions"

Transcription

1 Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

2 The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the consumerization of IT are redefining the way people shop for and consume goods and services. The traditional boundaries between channels, time periods, spaces and devices through which consumers access service providers at various stages of the consumption cycle are fast disappearing. As a result, today s consumer is more connected and empowered than ever, with wide access to information about product parameters such as price and performance. Therefore consumers are demanding a seamless, personalized and social consumption experience, and reshaping the way both incumbent and upcoming new businesses must compete to win the wallet of the digital consumer. Companies hence have an imperative to pursue digital innovation and ongoing engagement with their customers. They must apply best-in-class digital engagement IT solutions that enable them to connect better with their key stakeholders to drive conversation and interactive dialog, leading to revenue growth and customer satisfaction. This must be done in quick time to take advantage of rapidly changing technology trends and at the same time reliably handle the complexity of attracting, selling to and retaining digital consumers. Sonata s Digital Engagement Solutions Sonata specializes in integrating technologies such as. Omni-Channel Commerce, Mobility and Analytics, with a deep understanding of consumer engagement processes in industries such as Travel, Retail and Consumer Goods, to help you achieve next generation engagement solutions for your business. Seamless connectivity across channels, devices and service touch points, personalized products, services and promotions, smart mobile and intelligent service processes these are just a few areas of our specialization. Solution Features Benefits TransactionPlus Omni-Channel Commerce platforms for integrated web, mobile, store, kiosk and call center access Omni-Channel Inventory, Logistics and Fulfilment process Mobile Optimized Websites Website Performance Analytics and Engineering Allows companies to seamlessly connect with consumers across channels and devices Consolidated Omni-Channel Platform Enhances Customer Experience Sonata helped one of Europe s largest tour operators transform its operations from legacy ecommerce and brickand-mortar retail platforms into a consolidated Omni-Channel platform for browse, search, book and service capabilities for all channels. BENEFITS: A mobile-enabled website, personalized search and packaging, as well as enhanced yield management applications integration enabled the business achieve strong growth and profitability. Sonata is a very important extension of our team and over the years has made a significant contribution to our success in serving our customers better than anyone else in our business sector. Leading Travel Company Solution Features Benefits ValuePlus 360 degree Customer Master Data and Single Sign On Analytics-based Personalization engine for customerspecific search, recommendation and offers Dynamic packaging of products and services Pricing and Yield Management Digital Payment Systems Improves customer experience through enhanced personalization and fulfilment options Digital Solutions to Better Engage With Customers One of the largest hypermarket chains in the world wanted to extend its strong store presence to better digital engagement with customers. BENEFITS: Sonata-enabled solutions across multiple areas such as 360 degree view of customers, cross channel ordering and fulfilment, and loyalty program management to ensure new age technologies were leveraged for business readiness. Thanks to the team on this great achievement and for your commitment on this success. World Leader in Retail

3 Solution Features Benefits ServicePlus Customer Mobile Self Service Applications Portfolio Development SMAC-enabled Work Processes Enterprise Mobility Enablement Increases customer satisfaction and loyalty by improving service levels via intelligent anytime, anywhere service features. Mobile Enabled Solution Improves Sales Team Efficiency A global F&B CPG giant decided to empower its sales team with superior work systems. Sonata provided a mobile-enabled Account Investment Plan and Performance Review Process for better demand generation. BENEFITS: A real-time Account Deal Calendar with online Deal Approval streamlined sales operations. Integration with the ERP for end-to-end supply chain efficiencies lowered costs further. Solution Features Benefits SocialPlus Social sentiment analysis Social listening and CRM Social sharing systems Strengthens company brand and image by leveraging social technologies to understand, serve and encourage positive word-of-mouth from customers Feedback System Solution Improves Service Levels A leading travel company wanted to more systematically capture customer feedback at various stages of the travel experience lifecycle for internal and external use. BENEFITS: Sonata s open source feedback aggregation, moderation and distribution solution enabled multiple brands and markets to automate, increase and enhance feedback to improve service levels as well as share customer experience socially.

4 Service Portfolio Sonata has a strong portfolio of underlying digital engagement technology practice streams and solutions in areas such as Omni- Channel Commerce, Mobility, Analytics and Social. Omni-Channel Commerce Selling and fulfillment processes are growing increasingly complex, as customers, employees and other stakeholders demand multiple touch points and leverage several channels to reach their objectives researching, transacting or collaborating. Sonata is committed to developing next-gen Omni-Channel Commerce solutions that enable leading businesses to succeed. We have strategic partnerships with providers of leading technologies such as SAP hybris and Microsoft Dynamics AX Retail, and have implemented proven large scale deployments for world leading customers spanning customization, performance engineering, implementation and support. We leverage a large and experienced 500+ talent pool in Omni- Channel Commerce solutions, along with IP- based solution assets for fast and reliable roll-outs. Sonata has vast expertise in the E-Commerce space, and their 360 degree partnership model for product companies, such as ours, is a great benefit to us. Leading E-Commerce Product Company Mobility Mobile solutions have become central to how business is conducted today, and is redefining the pace and depth of customer, employee and partner connect with the organization. Sonata s mobility practice helps enterprises leverage Mobility in a strategic and scalable manner across multiple areas that impact business. Our services span Consulting, Application Development, Deployment and Support through a turnkey CoE-based model for comprehensive Enterprise Mobility Enablement. Our partnerships and capabilities on key platform-based Mobile Application Development and Mobile Device Management enable quick and reliable rollouts across operating systems and devices. In addition, our expertise in customer-centric as well as employee and business-centric mobile work flow application ideation, design and development, along with our scalable and skilled talent pool with proven delivery to large customers will ensure that you achieve the growth and efficiency characteristic of a fully mobile organization. Sonata has been a key partner in our commitment to provide best-of-breed People Ready solutions to our customers. Sonata s deep domain knowledge and technical skills help us ensure accelerated development cycles, improved time-to-market and increased competitive agility. Global Software Major Analytics With increasing digital connectivity and the exponential growth of mobile devices, the volume, variety and velocity of data available to enterprises has exploded. Organizations are turning to data and analytics to gain insights and drive value, hoping to strengthen their ability to make faster and smarter decisions that can help them meet today s complex business challenges. Sonata s BI & Analytics practice aims to provide these capabilities to our customers. We offer a wide range of services across multiple business process stages and technologies, spanning Big Data to traditional Business Intelligence solutions. Sonata s Unified Data Analysis Platform integrates multiple types and sources of data in one big data enterprise master with prebuilt algorithms for analysis. Our solutions leverage our large, 250+ multi-skilled talent pool along with our strong data visualization, KPI reporting and dash-boarding skills to provide business-relevant and superior, actionable insights across customer, operations and vendor ecosystems. Social In today s age of the empowered customer, the scale and impact of customer connectivity has increased, and organizations are now required to engage and connect with customers in interactive dialogs over social media. Sonata has developed a range of solutions to help businesses leverage the social media phenomenon, such as: Social Sentiment Analysis for brand image, pricing and predictive demand forecasting for business Social customer community development applications Social CRM and recommendations engine

5 Awards and Recognitions Most Innovative Partner of the Year 2012 Honored consecutively for 2013 and 2014 Gold Partner Why Sonata Sonata s Digital Engagement Solutions has helped several of our clients deliver a consistently seamless customer experience. We have a team of over 2000 professionals with deep expertise in consumer business IT solutions, and have built decades-long bestin-class partnerships with Microsoft, SAP and Oracle. In addition, other differentiators include: Over 25+ years serving Fortune 500 customers across the globe Digital engagement systems solutions partner for leading travel and retailing businesses Over half of services revenues from digital and SMAC-driven engagements

6 ABOUT SONATA SOFTWARE Sonata Software is a global IT services firm focused on catalyzing transformational IT initiatives of its clients through deep domain knowledge, technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer engagement, operations efficiency and return on IT investments. A trusted long-term service provider to Fortune 100 companies across both the software product development and enterprise business segments, Sonata seeks to add differentiated value to leaders who want to make an impact on their businesses, with IT. NORTH AMERICA EUROPE ASIA ANZ in f t For more information write to us at: APS Trust Building, Bull Temple Road N. R. Colony, Bangalore , India T: F:

Mastering Retail Systems of Engagement. Engage your customer like never before

Mastering Retail Systems of Engagement. Engage your customer like never before Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges

More information

Sonata Managed Application Lifecycle Services

Sonata Managed Application Lifecycle Services Sonata Managed Application Lifecycle Services Leveraging IT to Deliver Growth-Centric Business Transformation Make IT an Enabler of Your Business with the Right Partner In today s complex and ever-changing

More information

Enabling Digital Transformation in the Retail Industry

Enabling Digital Transformation in the Retail Industry Enabling Digital Transformation in the Retail Industry Demanding Customers Shaping the Future of Retail The retail industry is witnessing significant changes in the business environment with shrinking

More information

Enterprise Mobility Enablement. A strategic approach powered by business driven decisions, scalable delivery and efficient execution

Enterprise Mobility Enablement. A strategic approach powered by business driven decisions, scalable delivery and efficient execution Enterprise Mobility Enablement A strategic approach powered by business driven decisions, scalable delivery and efficient execution Approach Towards Engaging with Customers Enterprises today are experiencing

More information

REACH FOR THE CLOUD End-to-End Services for Cloud enabled products CONSULTING ENGINEERING MIGRATION SUPPORT DEPTH MAKES A DIFFERENCE

REACH FOR THE CLOUD End-to-End Services for Cloud enabled products CONSULTING ENGINEERING MIGRATION SUPPORT DEPTH MAKES A DIFFERENCE www.sonata-software.com DEPTH MAKES A DIFFERENCE REACH FOR THE CLOUD End-to-End Services for Cloud enabled products CONSULTING ENGINEERING MIGRATION SUPPORT It is an understatement to say that Cloud is

More information

GO DEEPER. Transform business with IT DEPTH MAKES A DIFFERENCE

GO DEEPER. Transform business with IT DEPTH MAKES A DIFFERENCE GO DEEPER Transform business with IT TECHNOLOGY SERVICES DEPTH MAKES A DIFFERENCE Today, it is leadership going deeper with IT that ensures impact on business. We, at Sonata, complement this by bringing

More information

Innovative Travel Solutions

Innovative Travel Solutions Innovative Travel Solutions Technology Continues to Drive Travel Travel companies are in a constant state of flux in a bid to cater to changing business requirements. Consequently, innovation is key for

More information

WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation

WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR CONSUMER GOODS Digital Transformation WIPRO CONSUMER GOODS DO BUSINESS BETTER CONSUMERS WANT MORE OF EVERYTHING: OPTIONS, INFORMATION, INTERACTION, ENGAGEMENT

More information

Enhance Enterprise Applications with Oracle EBS

Enhance Enterprise Applications with Oracle EBS Enhance Enterprise Applications with Oracle EBS The Backbone of a Business Enterprise applications play a critical role in businesses across industries in today s competitive world. Enterprise applications

More information

WWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights

WWW.WIPRO.COM. LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WWW.WIPRO.COM LEAP AHEAD FROM INSIGHT TO FORESIGHT Consumer & Retail Insights WIPRO CONSUMER GOODS DO BUSINESS BETTER PROVIDING MARKETERS WITH THE BEST-IN-CLASS PLATFORM TO DEPLOY DIGITAL MARKETING CAPABILITIES

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

Explore Higher Levels of Customer Loyalty

Explore Higher Levels of Customer Loyalty Explore Higher Levels of Customer Loyalty TRANSIT Sonata s Travel Analytics Solution Product Engineering Enterprise IT Services Technology Infrastructure www.sonata-software.com DEPTH MAKES A DIFFERENCE

More information

Introduction. External Document 2015 Infosys Limited

Introduction. External Document 2015 Infosys Limited Digital Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI. Introduction

More information

Digital Ready Rail. The Customer Centric Rail Platform.

Digital Ready Rail. The Customer Centric Rail Platform. Digital Ready Rail The Customer Centric Rail Platform www.sonata-software.com Powering Best-in-Class Rail Travel Experiences Customers today want the flexibility to book tickets anywhere through any channel,

More information

Winning in a Competitive and Rapidly Changing Retail Environment

Winning in a Competitive and Rapidly Changing Retail Environment Winning in a Competitive and Rapidly Changing Retail Environment The Australian retail industry is undergoing a profound restructure driven by the influences of northern hemisphere retailers entering our

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

Engage Customers with Service Excellence

Engage Customers with Service Excellence SAP Brief SAP Customer Relationship Management Customer Service s Objectives Engage Customers with Service Excellence It s time to rethink customer service It s time to rethink customer service Today s

More information

Retail Solutions Delivered by Tectura

Retail Solutions Delivered by Tectura Retail Solutions Delivered by Tectura Tectura Makes a Distinctive Difference for the Retail Industry Drive customer experience improvements that boost loyalty, profitability and competitive advantage with

More information

Sonata s Product Quality Assurance Services

Sonata s Product Quality Assurance Services Sonata s Product Quality Assurance Services ISVs to Gain From Sonata s Product Quality Assurance Service Sonata s Product Quality Assurance Services, powered by our product lifecycle-based testing model,

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

hybris Solutions for Industrial Machinery and Components The Value of E-commerce for IM&C companies

hybris Solutions for Industrial Machinery and Components The Value of E-commerce for IM&C companies hybris Solutions for Industrial Machinery and Components The Value of E-commerce for IM&C companies The current market reality Four critical market conditions are forcing IM&C companies to focus on driving

More information

redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress

redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress 2 Redefining the customer experience by adding value to IT infrastructure Services

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

Continuous Customer Dialogues

Continuous Customer Dialogues Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4

More information

ADVANTAGE YOU. Be more. Do more. With Infosys and Microsoft on your side!

ADVANTAGE YOU. Be more. Do more. With Infosys and Microsoft on your side! ADVANTAGE YOU Be more. Do more. With Infosys and Microsoft on your side! Today s digital-led, rapidly evolving business scenarios pose unique challenges for enterprises across industries. While we hear

More information

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE

ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE ENABLING THE OMNI-CHANNEL CUSTOMER EXPERIENCE: BUY, FULFILL & SERVICE FROM ANYWHERE Creating the Optimal Omni-Channel Experience Companies with the strongest omni-channel customer engagement strategies

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Finnish-Russian Chamber of Commerce Fredrik Bergström, Solution Manager Digital Commerce fredrik.bergstrom@tieto.com About me As Solution Manager I am responsible for customer

More information

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP

BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP Building Omni-Channel Retail From The Back End Up 2 An average of 50% of retailers plan to increase their commitments to order management, e-commerce,

More information

Running an Agile and Dynamic Business. Business Solutions Delivered by Microsoft Services

Running an Agile and Dynamic Business. Business Solutions Delivered by Microsoft Services Running an Agile and Dynamic Business Business Solutions Delivered by Microsoft Services Conducting Business in Today s Global Market When market conditions change and present new opportunities, not every

More information

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT NOUS INFOSYSTEMS LEVERAGING INTELLECT CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING Abstract Understanding the customer experience is the key in today s highly competitive and changing banking industry.

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

Integrated Sales and Operations Business Planning for Chemicals

Integrated Sales and Operations Business Planning for Chemicals Solution in Detail Chemicals Executive Summary Contact Us Integrated Sales and Operations Business Planning for Chemicals Navigating Business Volatility Navigating Volatility Anticipating Change Optimizing

More information

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution

More information

Digital Marketing. SiMplifieD.

Digital Marketing. SiMplifieD. Digital Marketing. Simplified. DIGITAL MARKETING PAIN POINTS Research indicates that there are numerous barriers to effective management of digital marketing campaigns, including: Agencies and vendors

More information

Foreword. info@sonata-software.com. www.sonata-software.com

Foreword. info@sonata-software.com. www.sonata-software.com Foreword Retail industry is currently going through a once-in-a-generation transformation, primarily driven by more evolved shoppers and technological innovations. This has resulted in a structural shift

More information

Subscription Business 2.0

Subscription Business 2.0 WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?

More information

Customer Centric Banking. June 2014, IBU Banking, SAP

Customer Centric Banking. June 2014, IBU Banking, SAP Customer Centric Banking June 2014, IBU Banking, SAP EMPOWERED CUSTOMERS ARE 79% 53% 59% Digitally Connected of customers spend at least 50% of total shopping time researching brands online. Socially Networked

More information

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,

More information

Overview and Frequently Asked Questions

Overview and Frequently Asked Questions Overview and Frequently Asked Questions OVERVIEW Oracle is pleased to announce that we have completed our acquisition of Siebel Systems and we are now operating as one. As the leader in customer relationship

More information

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200

Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice Office WWW.DCO.SA SALES@DCO.SA +966549998882 +20235371200 Direct Choice is a office specialized in information technology services. Our excellence comes from our ability to simulate the nature

More information

Sales Force Automation

Sales Force Automation Sales Force Automation Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities

More information

Overview, Goals, & Introductions

Overview, Goals, & Introductions Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack

More information

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY

A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY A TECHNICAL WHITE PAPER ATTUNITY VISIBILITY Analytics for Enterprise Data Warehouse Management and Optimization Executive Summary Successful enterprise data management is an important initiative for growing

More information

Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud

Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud IT Transformation the way we do it Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud Take on the Future of Enterprise Technology, Today Current trends in Corporate IT have caused

More information

ABOUT US WHO WE ARE. Helping you succeed against the odds...

ABOUT US WHO WE ARE. Helping you succeed against the odds... ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the

More information

Endeavour Dynamics Offering

Endeavour Dynamics Offering Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud

More information

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,

More information

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter.

HP Business Intelligence Solutions. Connected intelligence. Outcomes that matter. HP Business Intelligence Solutions Connected intelligence. Outcomes that matter. Figure 1: The gap between realized and expected business outcomes continues to widen. Organizations must close this gap.

More information

Transform your customer relationships. Avanade Enterprise CRM Solutions

Transform your customer relationships. Avanade Enterprise CRM Solutions Transform your customer relationships Avanade Enterprise CRM Solutions Avanade has deployed more Microsoft Dynamics CRM solutions than any other organization in the world. Our CRM experts utilize our global

More information

The cloud that s built for your business.

The cloud that s built for your business. The cloud that s built for your business. This is the Microsoft Cloud. Each and every business is unique. From healthcare to retail, manufacturing or finance no two businesses operate the same way. That

More information

Financial Services. Market Insights, Drivers & Best Practices

Financial Services. Market Insights, Drivers & Best Practices Financial Services Market Insights, Drivers & Best Practices Purpose This guide provides key insights for digital marketing practitioners and executives working in the Financial Services industry. Those

More information

UXC Eclipse + Microsoft Dynamics AX 2012 for retail

UXC Eclipse + Microsoft Dynamics AX 2012 for retail UXC Eclipse + Microsoft Dynamics AX 2012 for retail Today s smart retailers have highly efficient, integrated retail supply chains and focus on delivering exceptional buying experiences that keep customers

More information

Oracle Buys Eloqua. Adds Leading Modern Marketing Platform to the Oracle Customer Experience Cloud. February 21, 2013

Oracle Buys Eloqua. Adds Leading Modern Marketing Platform to the Oracle Customer Experience Cloud. February 21, 2013 Oracle Buys Eloqua Adds Leading Modern Marketing Platform to the Oracle Customer Experience Cloud February 21, 2013 1 Oracle Cloud Platform Services Application Services Social Services Common Infrastructure

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

IBM Unica and Cincom Synchrony : A Smarter Partnership

IBM Unica and Cincom Synchrony : A Smarter Partnership DATA SHEET Smarter Commerce for Smarter Customers Today s customers are deciding when and where the buying process begins, when it ends, who will be part of it, what order it will follow and how all elements

More information

GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME.

GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME. GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME. 2 THE MARKET HAS CHANGED. DOES YOUR FIRM HAVE THE TOOLS TO KEEP UP? Person-to-person contact with

More information

Transform the economics of IT, unlock the business value Managed Services

Transform the economics of IT, unlock the business value Managed Services Transform the economics of IT, unlock the business value "Avanade has become a trusted partner. They understand our business and they continue to offer advice and solutions that keep our systems in tune

More information

Build Your Brand and Increase Revenue Through Digital Channels

Build Your Brand and Increase Revenue Through Digital Channels SAP Brief Adobe Experience Manager from SAP Adobe Target from SAP Adobe Analytics from SAP Objectives Build Your Brand and Increase Revenue Through Digital Channels Engage customers with personalized content

More information

Unified Communications Solution for Retail Industry

Unified Communications Solution for Retail Industry March 2014, HAPPIEST MINDS TECHNOLOGIES Unified Communications Solution for Retail Industry Author Sindhu Selvaraj SHARING. MINDFUL. INTEGRITY. LEARNING. EXCELLENCE. SOCIAL RESPONSIBILITY. Copyright Information

More information

DESIGNED FOR YOUR INDUSTRY SCALED TO YOUR BUSINESS READY FOR YOUR FUTURE

DESIGNED FOR YOUR INDUSTRY SCALED TO YOUR BUSINESS READY FOR YOUR FUTURE DESIGNED FOR YOUR INDUSTRY SCALED TO YOUR BUSINESS READY FOR YOUR FUTURE IN THE TIME IT TOOK FOR YOU TO OPEN THIS BROCHURE, THE BUSINESS WORLD CHANGED. NEW PRODUCTS WERE INTRODUCED. NEW ALLIANCES WERE

More information

CRM The Critical Cog in Today s Business Strategy

CRM The Critical Cog in Today s Business Strategy CRM The Critical Cog in Today s Business Strategy An Eagle Creek Software Services White Paper, 2012 While CRM has become a well known, overused acronym, it still remains a truly under leveraged concept.

More information

Data Management Emerging Trends. Sourabh Mukherjee Data Management Practice Head, India Accenture

Data Management Emerging Trends. Sourabh Mukherjee Data Management Practice Head, India Accenture Data Management Emerging Trends Sourabh Mukherjee Data Management Practice Head, India Accenture Data has always been an important asset for companies as it is the basis for making business decisions.

More information

Accenture & NetSuite

Accenture & NetSuite Accenture & NetSuite Gray background is only to allow visibility of all elements on page. Delete as needed. Delivering High Performance Turn off NOTES in Layers menu to Through the Cloud eliminate these

More information

Omni- Channel Benefits for B2B Commerce

Omni- Channel Benefits for B2B Commerce i Mtkang/Shutterstock B2B ecommerce trends and tides are signaling a shift towards a B2C- like Omni- Channel eco- system. arvato Systems North America 6 East 32nd Street, New York, New York 10016 United

More information

PRODUCT ENGINEERING ENTERPRIsE IT TEChNOlOGy INfRasTRUCTURE

PRODUCT ENGINEERING ENTERPRIsE IT TEChNOlOGy INfRasTRUCTURE Over three decades, Sonata has transformed itself from the IT business division of a chemicals company to a global services partner of choice for leaders across the software Product and Enterprise IT Services

More information

Running your business does not have to be complicated

Running your business does not have to be complicated Sage X3 for Retail Sage for Retail Adopt a faster, simpler, more flexible business and retail management solution with full CRM and HRM capabilities all rolled into one. With Sage X3, you are choosing

More information

World-Renouned Services

World-Renouned Services World-Renouned Services Digital Intelligence Systems, LLC (DISYS) is a global managed staffing and services company with core capabilities in: Agile Solutions Infrastructure Support Services Application

More information

MOBILITY AS A SERVICE (MaaS)

MOBILITY AS A SERVICE (MaaS) www.wipro.com DEVELOP AND DEPLOY MOBILE APPLICATIONS TRANSFORMING THE WAY BUSINESSES MOBILITY AS A SERVICE (MaaS) Two of the most exciting technologies today, Mobility and Cloud, are helping enterprises

More information

Turbulent Times for the CMO. GfM Marketing-Trend-Conference March 25th, 2014

Turbulent Times for the CMO. GfM Marketing-Trend-Conference March 25th, 2014 Turbulent Times for the CMO GfM Marketing-Trend-Conference March 25th, 2014 Turbulent Times for the CMO How we help CMOs to master their turbulences Accenture Interactive CMO perceptions Turbulence Triangle

More information

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things

T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things M A R K E T S P O T L I G H T T r a n s f o r m i ng Manufacturing w ith the I n t e r n e t o f Things May 2015 Adapted from Perspective: The Internet of Things Gains Momentum in Manufacturing in 2015,

More information

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage 2012 Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage GreeneStep OnCloud ERP enables SMBs to take advantage of an agile business automation and processes integration system

More information

Accenture Business Intelligence for Fashion and Luxury. Creating a Differentiated Customer Experience for Long-term Brand Loyalty

Accenture Business Intelligence for Fashion and Luxury. Creating a Differentiated Customer Experience for Long-term Brand Loyalty Accenture Business Intelligence for Fashion and Luxury Creating a Differentiated Customer Experience for Long-term Brand Loyalty Fashion is inherently an ever-changing industry. Customer preferences fluctuate

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning

Accenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide

More information

White Paper. Enabling Sales and Distribution with the Cloud. Abstract. - Rafee Tarafdar, Subramanian Radhakrishnan (Subra)

White Paper. Enabling Sales and Distribution with the Cloud. Abstract. - Rafee Tarafdar, Subramanian Radhakrishnan (Subra) White Paper Enabling Sales and Distribution with the Cloud - Rafee Tarafdar, Subramanian Radhakrishnan (Subra) Abstract Consumer packaged goods (CPG) companies are rapidly realizing that with their large

More information

Outperform Financial Objectives and Enable Regulatory Compliance

Outperform Financial Objectives and Enable Regulatory Compliance SAP Brief Analytics s from SAP SAP s for Enterprise Performance Management Objectives Outperform Financial Objectives and Enable Regulatory Compliance Drive better decisions and streamline the close-to-disclose

More information

ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY

ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY ENTERPRISE MANAGEMENT AND SUPPORT IN THE INDUSTRIAL MACHINERY AND COMPONENTS INDUSTRY The Industrial Machinery and Components Industry Manufacturers in the industrial machinery and components (IM&C) industry

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

INFORMATION PUTS INSIGHTS INTO ACTION

INFORMATION PUTS INSIGHTS INTO ACTION INFORMATION PUTS INSIGHTS INTO ACTION Realize the Value of Your Hospitality Brand Siebel Group Sales and Event Management Hospitality companies across the globe face an intensely challenging business climate.

More information

Guide. Omni-Channel Order Management

Guide. Omni-Channel Order Management Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and

More information

A FUTURE IN THE CLOUD

A FUTURE IN THE CLOUD WELCOME TO THE FUTURE OF GLOBAL SOURCING Over the past decade, our work and relationships with business and IT leaders have offered us a unique perspective on the growing influence of technology on business,

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

WHITE PAPER Analytics for digital retail

WHITE PAPER Analytics for digital retail WHITE PAPER Analytics for digital retail Introduction The advent of organized retail propelled businesses to reach out to a wider spectrum of consumers in an effort to increase market share. This gave

More information

TS03: Operational Excellence by Leveraging Internet of Things Technologies

TS03: Operational Excellence by Leveraging Internet of Things Technologies TS03: Operational Excellence by Leveraging Internet of Things Technologies Virendra Chaudhari- Industry Solutions Manufacturing- Microsoft Imtiaz Javeed Product Manager -Visualization & Information Software

More information

Oracle Cloud: Customer Experience. Steve Miranda Executive Vice President Product Development

Oracle Cloud: Customer Experience. Steve Miranda Executive Vice President Product Development Cloud: Customer Experience Steve Miranda Executive Vice President Product Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to 's future plans, expectations,

More information

Digital Marketing. Simplified. www.infosys.com/brandedge

Digital Marketing. Simplified. www.infosys.com/brandedge Digital Marketing. Simplified. www.infosys.com/brandedge DIGITAL MARKETING PAIN POINTS Infosys research indicates that there are numerous barriers to effective management of digital marketing campaigns,

More information

Customer Needs Market Opportunity Partner Opportunity

Customer Needs Market Opportunity Partner Opportunity Customer Needs Market Opportunity Partner Opportunity A complete and intuitive solution that helps salespeople be more productive so they can focus on what s most important delivering amazing customer

More information

DYNAMIC INFRASTRUCTURE Helping build a smarter planet

DYNAMIC INFRASTRUCTURE Helping build a smarter planet John Sheehy Systems Architect 18 Feb 2009 Building a smarter planet with a dynamic infrastructure DYNAMIC INFRASTRUCTURE Helping build a smarter planet 1 2009 IBM Corporation The world is smaller and flatter.

More information

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Implementing Business Intelligence and Retail Signal Solutions for Sony PlayStation TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Manufacturing, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Video and computer entertainment Global Revenue: $77.58 billion Employees: More than 162,000

More information

Gain a new perspective on your digital customer experience and get closer to what matters

Gain a new perspective on your digital customer experience and get closer to what matters Gain a new perspective on your digital customer experience and get closer to what matters Redesigning the way companies work and engage customers and employees in the digital world. What if you could actually

More information

Comprehensive software solutions for insurance

Comprehensive software solutions for insurance Innovation Simplicity Customer Experience Comprehensive software solutions for insurance Let our targeted solutions improve your margins and increase user engagement, throughout the insurance value chain.

More information

Driving Customer Experience Excellence

Driving Customer Experience Excellence Driving Customer Experience Excellence with Your Contact Center Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com 55 It s increasingly

More information

The Cloudburst: Hitting New Heights With Cloud-Based Environmental Software. White Paper. Enviance

The Cloudburst: Hitting New Heights With Cloud-Based Environmental Software. White Paper. Enviance The Cloudburst: Hitting New Heights With Cloud-Based Environmental Software White Paper Enviance The Cloudburst: Hitting New Heights with Cloud-Based Environmental Software White Paper Cloud computing

More information

InforCloudSuite. Distribution Enterprise. Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1

InforCloudSuite. Distribution Enterprise. Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 InforCloudSuite Distribution Enterprise Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 What if... You could implement an enterprise solution customized for distribution without the risks of traditional

More information

SELL SMARTER, EVERYWHERE WITH SAP HYBRIS CLOUD FOR SALES. Javier Flores SAP Hybris

SELL SMARTER, EVERYWHERE WITH SAP HYBRIS CLOUD FOR SALES. Javier Flores SAP Hybris SELL SMARTER, EVERYWHERE WITH SAP HYBRIS CLOUD FOR SALES Javier Flores SAP Hybris AWARENESS ACTION INTEREST CONSIDERATION DISCOVERY CUSTOMERS CONTROL THEIR JOURNEY DIGITAL DISRUPTS SALES DIGITAL IS DISRUPTING

More information

Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation

Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation Nokia Siemens Networks Total Expertise for Customer Experience driven OSS Transformation 2/2 Nokia Siemens Networks Managed Services Total Expertise provides a complete range of experts, processes, tools

More information