Intelligent graduate assessment centre design Engaging the business and candidates through context-relevant approach. Linda Hayes 22 nd March 2012

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1 Intelligent graduate assessment centre design Engaging the business and candidates through context-relevant approach Linda Hayes 22 nd March 2012

2 !"#$%& Introduction to Musgrave Group Graduate Programme why it is so important Emerging Opportunities & Challenges Musgrave solution - what we did Outcome - What went well and what was learned

3 Musgrave Group Partner to entrepreneurial retailers

4 Our Structure 4

5 Musgrave Turnover!4.4 billion!2.6bn!1.6bn!0.2bn

6 Our Retail Partnerships RETAIL SYMBOL!4.5bn!2.2bn WHOLESALE!0.2bn

7 Musgrave in Ireland 875 stores & 7 Cash and Carry outlets!2.6bn* 30,000 direct and indirect employees 75% of purchases sourced in Ireland!315m invested in Ireland in 2011 *2010 wholesale sales 7

8 Investing for the future!"#$%& 8)%0 9*)4&%*/7- (6%)&-7&%#$ 1/,-)/2 (%)&*+./&-##0 (&*#,-& 5*)/4 +%&,#" ;"(3<)/&. 56(()& =2/.##()*& 8)/(3%4.9 -#"&13"/4()*& >5? 761"& ;"(3,"/ 56&4/%:. ;"&.#",3!"#$%&()*& -#"1$/)1$ Presence in Dublin Supports fresh leadership Major investment in Ireland 3%4-)5*)$ 0&)1$#2)& -"##%&(../ 24 stores (19 supermarkets and 5 smaller format: 11 Freehold and 13 Leasehold)

9 The importance of partnership Our Values Long term stable relationships Not being greedy Honesty Working hard Achievement

10 Musgrave Graduate Programme- Why it is so important? Challenges and opportunities in the marketplace Graduate programme is a key element of the talent model in Musgrave Our people make our brands

11 Emerging Opportunities & Challenges Business not 100% sure what type of candidates needed Engaging the senior business figure gaining commitment and creating confidence Task: Securing versatile graduates - not function specific A one Musgrave model for graduate talent Candidates familiar with Musgrave sub-brands: but not necessarily Musgrave itself Decreasing applicant numbers Cork (Musgrave HQ) is a great regional city Musgrave is international

12 Graduate Programme Plan Manage the Graduate recruitment process to achieve High quality hires: 15 graduates: Finance Trading Supply Chain Marketing Retail Ops Use of attraction, screening, assessment and selection support services, tools and appropriate training to enable effective operation of the Musgrave Graduate assessment process. Candidate volumes at each stage of process: - Attraction Phase & Screen: 700+ applications (Less than 260 previous year) - Online Ability & Behaviour Fit : Video Interview: Assessment Centres: 80 attending over 4 days

13 ()*"+&,#-./)0.$123&45#%6% 1.Candidate Attraction 2. Musgrave Competency model development 3. Online Assessments 4. Video Interviewing 5. Bespoke Assessment Centres

14 1. Candidate Attraction Social Media Campaign: Facebook, Linkedin Targeted s to specific Grad populations

15 1. Candidate Attraction Targeted Career Fairs, Graduate Recruitment Events University Campus-Based Activity Media Advertisement

16 78Musgrave Competency Model Development Context Competencies Behaviours What makes an ideal Musgrave Graduate? Aligning values & competencies with shapes

17 78()*"+&,#9.:;#4#$<=(.%#/>#,#/.;:#$4 ()*"+&,#?&/)#*!"#$%&()% *+,-.% /.,0"#12341% =>23?)#+% 5"+%63#$% 7(89% <"#1+9% :"(;3#$%<,(8%

18 Musgrave Competency Descriptions Commercial Analysis: Identifies commercial opportunities and potential financial risks. Focuses on bottom-line results and demonstrates awareness of business growth and profitability. Communication & Awareness: Communicates in a clear, precise and structured way. Speaks with authority and conviction, presents effectively. Makes an impact; convinces and persuades others. Customer Orientation: Prioritises customer needs; considers issues from the perspective of the customer strives to achieve high quality results for customers Strategic Judgement: Demonstrates consideration of wider consequences; takes a long-term view; recognises the importance of longterm goals as well as short-term ones. Initiative & Drive: Acts on own initiative; displays determination and control under challenge. Demonstrates strong positive attitude and ambition.

19 @8A$/6$#!**#**:#$4 Musgrave Graduate Recruitment Process Online Application Online Testing Video Interview Assessment Centre Including Interview

20 Scales verbal Scales numerical Shapes personality 3. Online Assessment

21 3. Online Assessment Re designed the online application process Identified appropriate cut-offs for psychometric assessment to control for premature elimination of Musgrave fit candidates Use of shapes reports to guide interviews

22 4. Video Interviewing

23 5. Assessment Centres 1. Brainstorm with Business Leaders Example typical / crisis / everyday situations in Musgrave environments 2. Trading Finance Marketing Supply Chain Retail Operations 3. Design of Musgrave context-specific exercises 4. Training assessors

24 5. Assessment Centres! 80 Graduates attended over 4 days! Group Exercise! Analysis Presentation! Individual Interview! Peer review values filter! Assessors from varying Musgrave business functions

25 5. Assessment Centre Exercises Day in the Life! Designed company to resemble Musgrave! Candidates given Multi Mart overview doc at beginning of day! Candidates participate in business streamspecific exercise

26 5. Assessment Centre Exercises! 4 Exercises designed for different commercial streams

27 @")4+#>9%=(, 7("A4% BC(>31 =#,.9131% D(1#+,0"#%E%F%G%= H#+(?3I "" =I,(#11 "" "" " H#30,0?%,#8%K(3? "" " *+(,+$3>%LA8$)#+ "" "" " J?(,..%*>"(

28 A)4<.:#B()*"+&,#C+&%)&4# 9&:;&6"$7DEEF7DE7 G+&%6$"HIJ KL!;;/6<&$4* M6$&$<#HIJ EIN!;;/6<&$4* (&+O#0$" H7J ELN!;;/6<&$4* -);;/= 93&6$H7J KD!;;/6<&$4* P#4&6/A;* LQ!;;/6<&$4*

29 Outcome: What went well & what was learned R Attracting Musgrave Candidates Screening Video Interviewing Assessment Centre Exercise Design: Benefits of tailoring exercises to specific business function Timing!

30 Opportunities & Challenges - Revisited Business not 100% sure what type of candidates needed Engaging the senior business figure gaining commitment and creating confidence Task: Securing versatile graduates - not function specific A one Musgrave model for graduate talent Candidates familiar with Musgrave sub-brands: but not necessarily Musgrave itself Decreasing applicant numbers Cork (Musgrave HQ) is a great regional city Musgrave is international

31 Questions? 31

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