Silver Lining of Cloud Computing
|
|
- Damon Bailey
- 8 years ago
- Views:
Transcription
1 White Paper Silver Liig of Cloud Computig - Key Priciples ad Best Practices CXOs eed to evaluate differet deploymet models, service models ad key characteristics of the cloud to implemet the precise spectrum of cloud systems depedig o orgaizatio s requiremets. The key characteristic of cloud computig is its ability to scale ad provisio computig power dyamically i a cost efficiet maer. Defiig priciples ad adherig to best practices are some of the key factors that would greatly cotribute to a optimal realizatio of the cloud computig potetial. Although this paper is ot iteded to offer a comprehesive list of priciples ad practices cocerig cloud computig, it is a attempt to cosolidate the key priciples ad best practices of the techology to help miimize issues ad challeges i cloud deploymet.
2 About the Author Dr. C. Parthiba Dr. C. Parthiba is a egagemet maager workig i TCS s Global Cosultig Practice Ifrastructure Solutios group. He has 14 years of experiece coverig a wide rage of areas icludig IT strategy, Ifrastructure Optimizatio, Architecture Solutios, Systems Itegratio ad leadig large cosultig egagemets. He holds a Doctorate i Applied Sciece from a premier uiversity i Cheai, Idia. 2
3 Table of Cotets Itroductio 4 Defiitio, Deploymet ad Service Models 4 Defiitio 4 Deploymet Models of Cloud Computig 4 Service Models of Cloud Computig 5 Six Key Priciples of Cloud Computig 7 Nie Best practices of Cloud Computig 9 Coclusio 13 Refereces 13 3
4 Itroductio The iformatio techology idustry has witessed a dramatic trasformatio over the last 10 years. Curretly, Cloud Computig remais arguably oe of the most talked about techology treds ad is expected to have a tremedous impact o IT delivery, hostig eviromets, ad fudametal computig resources. Further, cloud computig is a relatively eco-friedly techology as IT resources for multiple customers ca be cetrally maaged, thereby reducig overall eergy cosumptio levels. As leadig orgaizatios exhibit icreasig iterest i cloud computig, service providers should trai greater focus o providig robust cloud-computig platforms that offer outstadig service delivery.. Depedig o a orgaizatio s requiremets, CXOs should evaluate differet deploymet models, service models, ad key characteristics of the cloud to implemet the precise spectrum of cloud systems. The full potetial of cloud computig ca be achieved through a seamless cooperatio betwee govermets, idustry ad idividual users. Defiig priciples ad adherig to best practices are some of the key factors that would greatly cotribute to a optimal realizatio of the cloud computig potetial. The objective of this white paper is to propose key buildig blocks ad best practices iteded for both cosumers ad providers of cloud computig services. The paper also icludes a brief discussio of the defiitio, deploymet ad service models pertaiig to cloud computig. Defiitio, Deploymet ad Service Models Defiitio Cloud computig is a model for eablig ubiquitous, coveiet, o-demad etwork access to a shared pool of cofigurable computig resources (e.g., etworks, servers, storage, applicatios, ad services) that [1] ca be rapidly provisioed ad released with miimal maagemet effort or service provider iteractio. Deploymet Models of Cloud Computig Accordig to the Natioal Istitute of Stadards ad Techology, cloud computig ca be deployed usig [2] ay oe of the four models described below. : Private Cloud The cloud ifrastructure is provisioed exclusively for a sigle orgaizatio comprisig multiple cosumers. It may be maaged by the orgaizatio or a third party (or both) ad may exist both o the premises or offsite. Commuity Cloud The cloud ifrastructure is shared by several orgaizatios that have shared cocers (e.g., missio, security requiremets, policy, ad compliace cosideratios). It may be maaged by a commuity of these orgaizatios or a third party (or both) ad may exist either o or off premises. 4
5 Public Cloud The cloud ifrastructure is operated for the geeral public or a large idustry group ad is owed by a orgaizatio providig cloud services. It exists o the premises of the service provider. Hybrid Cloud The cloud ifrastructure is a compositio of two or more cloud ifrastructures (private, commuity, or public) that remai uique etities but are boud together by stadardized or proprietary techology that eables data ad applicatio portability (e.g., cloud burstig for load balacig betwee clouds). Service Models of Cloud Computig The orgaizatio s scope ad cotrol over the cloud computatioal eviromet ca be affected by the service models supported by the cloud. Described below are three of the most well-kow ad frequetly [3] used service models. Cloud Software as a Service (SaaS) The capability provided to the cosumer is to use the provider s applicatios ruig o a cloud ifrastructure. The applicatios are accessible from various cliet devices through a thi cliet iterface such as a web browser (e.g., web-based ). The cosumer does ot maage or cotrol the uderlyig cloud ifrastructure icludig etwork devices, servers, operatig systems, storage or the idividual applicatio capabilities with the possible exceptio of limited user-specific applicatio-cofiguratio settigs. I the case of SaaS, the usage is measured based o the umber of users, the time, per-executio, per- [1] record-processed, etwork badwidth cosumed, ad quatity/duratio of data stored. Cloud Platform as a Service (PaaS) The capability provided to the cosumer is to deploy oto the cloud ifrastructure cosumer-created or acquired applicatios created usig programmig laguages ad tools supported by the provider. The cosumer does ot maage or cotrol the uderlyig cloud ifrastructure icludig etwork, servers, operatig systems, or storage, but has cotrol over the deployed applicatios ad, possibly, the cofiguratio of the applicatio-hostig eviromet. I case of PaaS, the usage is measured based o the umber of subscribers, the kid of subscribers (e.g., developers vs. applicatio ed users), storage, processig, or etwork resources cosumed by the platform, [1] requests serviced ad the time the platform is i use. Cloud Ifrastructure as a Service (IaaS) The capability provided to the cosumer is to provisio processig, storage, etworks ad other fudametal computig resources to deploy ad ru arbitrary software, which ca iclude operatig systems ad applicatios. The cosumer does ot maage or cotrol the uderlyig cloud ifrastructure but has cotrol over operatig systems, storage, deployed applicatios ad, possibly, limited cotrol over the selectio of etworkig compoets (e.g., host firewalls). 5
6 I case of IaaS, the usage fee is measured based o the per CPU hour, data GB stored per hour, etwork badwidth cosumed or ifrastructure used (e.g., IP addresses) per hour, ad value-added services used [1] (e.g., moitorig, automatic scalig). Scope ad Cotrol The differeces i scope ad cotrol betwee the cloud cosumer ad cloud provider are illustrated i the diagram below: Cloud Cosumer SaaS Applicatio Layer PaaS laas Middleware Layer PaaS laas SaaS Operatig System Layer Cloud Provider The arrows at the left ad right of the diagram deote the approximate rage of the cloud provider s ad cosumer s scope ad cotrol over the cloud eviromet for each service model. I geeral, the level of support available from a cloud provider ad the scope ad cotrol of the cloud cosumer are iversely proportioal. i.e., the higher the level of support available from a cloud provider, the more arrow the cotrol the cosumer has over the system. Services Available The table give below provides the sample services available for cloud cosumers i each of the service models. Iaas PaaS SaaS Storage Database ERP Cotet Delivery Networks Busiess Itelligece Huma Resources Backup ad Recovery Developmet ad Testig Billig Services Maagemet Itegratio Sales Platform Hostig Applicatio Deploymet CRM Compute Ad Other Services Cotet Maagemet Ad Other Services Ad Other Services 6
7 Six Key Priciples of Cloud Computig The cloud computig techology cotiues its rapid trasitio from a excitig urealized cocept to a practical, cost-effective, iovative, ad efficiet solutio. Oe of the key features of cloud computig is its ability to scale ad provide pay-as-you-go computig resources based o the dyamic requiremets of a orgaizatio. Eve as cloud computig evolves at a swift pace, the iformatio techology idustry still requires a comprehesive, clear-cut aalysis o how this computig paradigm ca ifluece ad impact orgaizatios ad how it ca be icorporated with existig techologies. Although the cloud presets tremedous opportuities ad value for orgaizatios, usual IT requiremets (security, itegratio, ad so forth) still apply. I additio, ew issues may arise because of the multi-teat ature (iformatio from multiple compaies may reside o the same physical hardware) of cloud computig, the merger of applicatios ad data, ad the fact that a compay s workloads might reside outside of their physical o-premise data ceter. Although cloud computig offers great opportuities, it should be oted that its effective implemetatio poses several risks ad barriers. Further, cloud providers should realize that the full potetial of cloud computig ca be realized oly by esurig that it remais ope, iteroperable ad portable. Described below are a set of core priciples ad best practices iteded for CXOs, govermets, IT users ad orgaizatios that are lookig to employ cloud computig. Every cloud cosumer presets a uique set of requiremets, which creates sigificat challeges whe defiig priciples for every aspect ad creatig a sigle stadard cloud. Moreover, there are six key priciples that must be [4] adhered to esure the cloud is ope ad meets the choice, flexibility, elasticity ad agility of the orgaizatio : Priciple 1 Statemet Implicatios Leverage stadards for Cloud Adoptio. Cloud providers must work together to esure that the challeges to cloud adoptio (security, itegratio, portability, iteroperability, goverace/maagemet, meterig/moitorig) are addressed through ope collaboratio ad the appropriate use of stadards. Large orgaizatios will be able to itegrate cloud computig ito existig IT systems ad applicatios with miimal impact o issues such as security, iteroperability, data maagemet ad measuremet criteria. Priciple 2 Statemet Implicatios Elimiate vedor-lock-i risks. Cloud providers must esure that they do ot misuse their market positio to lock-i customers to their platforms ad limit their choice of providers. Whe a orgaizatio chooses a provider or architecture or usage model, a ope cloud will make it easier for them to switch to a differet provider or architecture. If the orgaizatio eeds to chage providers they ca do so easily. 7
8 Priciple 3 Statemet Implicatios Avoid reivetig stadards. Cloud providers must use ad adopt existig stadards wherever appropriate. The IT idustry has ivested heavily i existig stadards orgaizatios; there is o eed to duplicate or reivet them. It will reduce challeges pertaiig to the adoptio of cloud techology ad the lead times associated with movig from i-premise data ceters to the cloudcomputig eviromet. Priciple 4 Statemet Implicatios Defie stadards o demad. Whe ew stadards (or adjustmets to existig stadards) are eeded, we must be judicious ad pragmatic to avoid creatig too may. We must esure that stadards promote iovatio ad do ot ihibit it. Stadards ad polices eed to be defied oly for matured techologies ad processes to avoid rework. Priciple 5 Statemet Implicatios Address customer-cetric eeds. Ay commuity effort aroud the ope cloud should be drive by customer eeds, ad ot merely the techical eeds of cloud providers, ad should be tested or verified agaist real customer requiremets. Orgaizatios should esure that the ew stadards ad polices are defied oly o the basis of cloud customer requiremets to avoid uecessary effort ad costs. Priciple 6 Statemet Implicatios Esure optimal goverace ad maagemet. Cloud computig stadards orgaizatios, advocacy groups, ad commuities should work together ad stay coordiated, esurig that efforts do ot overlap. Orgaizatios should employ appropriate maagemet practices ad cotrols whe udertakig cloud computig. Strog maagemet practices are essetial for operatig ad maitaiig a robust cloud computig solutio. Moitorig the orgaizatio s iformatio system assets ad assessig the implemetatio of policies, stadards, procedures, ad guidelies will esure the cotiued deploymet of appropriate stadards. 8
9 Nie Best Practices of Cloud Computig As cloud computig gais i popularity, orgaizatios are likely to use differet types of cloud services. Applicatios might use a cloud storage service, a cloud message queue ad eve maage virtual machies ruig i the cloud. Cloud computig techologies ca be implemeted i a wide variety of architectures, uder differet service ad deploymet models, ad ca coexist with other techologies ad software desig approaches. The challeges ad issues i implemetig cloud computig are formidable, especially for public clouds whose ifrastructure ad computatioal resources are owed by a outside party that provides those services to the geeral public cosumers. Istitutig best practices for such services would be valuable ad offer a basis for utilizig the potetial of cloud computig to the maximum extet. As per the idustry practice of deploymet ad service models, [5] the most commo cloud scearios are as follows : Ed User to Cloud l Applicatios ruig o the cloud ad accessed by ed users. Eterprise to Cloud to Ed User l Applicatios ruig i the public cloud ad accessed by employees ad customers. Eterprise to Cloud l Cloud applicatios itegrated with iteral IT capabilities. Eterprise to Cloud to Eterprise l Cloud applicatios ruig i the public cloud ad iteroperatig with parter applicatios (supply chai). Private Cloud l A cloud hosted by a orgaizatio iside that orgaizatio s firewall. Hybrid Cloud l Multiple clouds work together, coordiated by a cloud broker that federates data, applicatios, user idetity, security ad other details. Chagig Cloud Vedors l A orgaizatio usig cloud services decides to switch providers or work with additioal providers The above scearios are defied based o their requiremets ad features. Described below are some of the best practices that ca be employed i cloud computig scearios. 9
10 Best Practice 1 Descriptio Meterig ad Moitorig I a measured service, aspects of the cloud service are cotrolled ad moitored by the cloud provider. This is crucial for billig, access cotrol, resource optimizatio, capacity plaig ad other tasks. All cloud services must be metered ad moitored for cost cotrol, charge backs ad provisioig except for ed user to cloud sceario. Best Practice 2 Descriptio Maagemet ad Goverace It is a straightforward process to ope a accout ad begi usig cloud services o the public cloud. This might create the risk of idividuals i a eterprise usig cloud services for ulawful purposes. Maagig VMs ad cloud services such as storage, databases ad message queues effectively is eeded to track the services beig used. Goverace is a crucial criterio to esure that policies ad govermet regulatios are followed wherever cloud computig is used. Idustry ad geography-specific requiremets are other types of goverace. Cloud cosumers must rely o the cloud provider to eforce policy ad goverace through techical meas that are "baked ito" the ifrastructure as IaaS. Maagemet of VM ad goverace of polices ad other regulatios should be eforced i all the cloud computig scearios except for the ed-user to cloud sceario. Best Practice 3 Descriptio Security Cloud computig scearios ivolvig a eterprise will usually have more sophisticated security requiremets tha those ivolvig a sigle ed user. Similarly, relatively more advaced eterprise-based cloud scearios will have equally advaced security requiremets. It is madatory to have world class security i all the cloud computig scearios. To achieve the ecessary security, cloud service providers must adopt comprehesive security practices ad procedures icludig: Well-recogized, trasparet ad verifiable security criteria. Robust idetity, autheticatio ad access cotrol mechaisms commesurate with the level of sesitivity of the data. Comprehesive ad ogoig testig of security measures before ad after deploymet. 10
11 Best Practice 4 Descriptio Virtual Machie (VM) Image Format A VM created for oe cloud vedor s platform should be portable to aother vedor s platform. Ay solutio to this requiremet must accout for differeces i the ways cloud vedors attach storage to virtual machies Applicatio Programmig Iterfaces (APIs) for images must support uploadig, deployig startig, stoppig, restartig, ad deletig images. Ifrastructure maagemet APIs that cotrol details such as firewalls, ode maagemet, etwork maagemet ad load balacig should be portable across all cloud computig scearios except ed user to cloud sceario. Best Practice 5 Descriptio Cloud Database API The eterprise cloud scearios require commo APIs for access to cloud storage services. Writig custom code that works oly for a particular vedor s cloud service locks the eterprise ito that vedor s system ad elimiates the fiacial beefits ad flexibility that cloud computig provides. Commo cloud storage APIs should be i place for all cloud computig scearios except ed user to cloud ad private cloud scearios. Best Practice 6 Descriptio Cloud Database API APIs for coectig, creatig ad elimiatig databases ad tables should be cosistet. Cloud database vedors have eforced certai restrictios to make their products more elastic ad limit the possibility of queries agaist large data sets that cosume sigificat processig resources. For example, some cloud databases do ot allow jois across tables, ad some do ot support a true database schema. Those restrictios are a major challege to movig betwee cloud database vedors, especially for applicatios built o a true relatioal model. It is, therefore, a best practice to have commo cloud database APIs i place for all cloud computig scearios except ed user to cloud ad private cloud scearios. 11
12 Best Practice 7 Descriptio Data ad Applicatio Federatio Federatio is the act of combiig data or idetities across multiple systems. Federatio ca be doe by a cloud provider or by a cloud broker. Eterprise applicatios should combie data from multiple cloud-based sources, ad they should coordiate the activities of applicatios ruig i differet clouds. Private cloud ad ed user to cloud scearios eed ot combie data from multiple systems. Best Practice 8 Descriptio Service Level Agreemet (SLA) A SLA is a cotract betwee a provider ad a cosumer that specifies cosumer requiremets ad the provider s commitmet to them. Typically, a SLA icludes items such as uptime, privacy, security ad backup procedures. I additio to the basic SLAs required by ed users, aother best practice for eterprises that eter ito cotracts is to establish a stadard process for bechmarkig performace. There must be a uequivocal way of defiig what a cloud provider will deliver, ad there also must be a uambiguous way of measurig ad moitorig what was actually delivered. A machie readable laguage for SLAs is oe of the stadard formats for expressig a SLA. I case of hybrid computig, this allows the cloud provider to select resources accordig to the cosumer s terms without huma itervetio. Best Practice 9 Descriptio Life Cycle Maagemet Eterprises must be able to maage the lifecycle of applicatios ad documets. This requiremet icludes versioig applicatios ad the retetio ad destructio of data. Discovery is a major issue for may orgaizatios. There are substatial legal liabilities if certai data is o loger available. I additio to data retetio, a eterprise may be iterested i destroyig data at some poit. May orgaizatios have legal requiremets that data must be kept for a certai period of time. Some orgaizatios also require that data be deleted after a certai period of time. Cloud providers must be able to prove they are compliat with these policies. It should be oted that private cloud ad ed user to cloud scearios do ot require life cycle maagemet processes. 12
13 Coclusio Cloud computig techology has the potetial to greatly ifluece the systems ad etworks of orgaizatios. The key characteristic of cloud computig is its ability to scale ad provisio computig power dyamically i a cost efficiet maer. The cotiuous growth i cloud computig would udeiably culmiate i IT iovatio ad such iovatio should be guided by priciples ad best practices towards opeess, iteroperability ad portability. Although this paper was ot iteded to offer a comprehesive list of priciples ad practices cocerig cloud computig, it was a attempt to cosolidate the key priciples ad best practices of the techology to help miimise issues ad challeges i cloud deploymet. Refereces [1] DRAFT Cloud Computig Syopsis ad Recommedatios, Recommedatios of the Natioal Istitute of Stadards ad Techology, Special Publicatio , May 2011 [2] NIST Cloud Computig Stadards Roadmap Versio 1.0, NIST, Special Publicatio , July 2011 [3] Guidelies o Security ad Privacy i Public Cloud Computig, NIST, Ja 2011 [4] Ope Cloud Maifesto, [5] Cloud Computig Use Cases, Cloud Computig Use Case Discussio Group Versio 4.0, July
14 About TCS s Global Cosultig Practice TCS s Global Cosultig Practice (GCP) is a key compoet i how TCS delivers additioal value to cliets. Usig our collective idustry isight, techology expertise, ad cosultig kowhow, we parter with eterprises worldwide to deliver itegrated ed-to-ed IT eabled busiess trasformatio services. By tappig our worldwide pool of resources - osite, offshore ad earshore, our high caliber cosultats leverage solutio accelerators ad practice capabilities, balaced with our kowledge of local market demads, to eable eterprises to effectively meet their busiess goals. GCP spearheads TCS's cosultig capacity with cosultats located i North America, UK, Europe, Asia Pacific, Idia, Ibero-America ad Australia. Cotact For more iformatio about TCS cosultig services, cotact global.cosultig@tcs.com, or visit Subscribe to TCS White Papers TCS.com RSS: Feedburer: About Tata Cosultacy Services (TCS) Tata Cosultacy Services is a IT services, cosultig ad busiess solutios orgaizatio that delivers real results to global busiess, esurig a level of certaity o other firm ca match. TCS offers a cosultig-led, itegrated portfolio of IT ad IT-eabled ifrastructure, egieerig TM ad assurace services. This is delivered through its uique Global Network Delivery Model, recogized as the bechmark of excellece i software developmet. A part of the Tata Group, Idia s largest idustrial coglomerate, TCS has a global footprit ad is listed o the Natioal Stock Exchage ad Bombay Stock Exchage i Idia. For more iformatio, visit us at IT Services Busiess Solutios Outsourcig All cotet / iformatio preset here is the exclusive property of Tata Cosultacy Services Limited (TCS). The cotet / iformatio cotaied here is correct at the time of publishig. No material from here may be copied, modified, reproduced, republished, uploaded, trasmitted, posted or distributed i ay form without prior writte permissio from TCS. Uauthorized use of the cotet / iformatio appearig here may violate copyright, trademark ad other applicable laws, ad could result i crimial or civil pealties. Copyright 2012 Tata Cosultacy Services Limited TCS Desig Services I M I 01 I 12
On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices
White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios
More informationDigital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites
Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a
More informationThe Importance of Change Management in Application Managed Services Outsourcing
A Poit of View The Importace of Chage Maagemet i Applicatio Maaged Services Outsourcig Itroductio Sice its arrival i the early 1960s, IT outsourcig has evolved sigificatly. Now ofte kow as maaged services,
More informationIT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user
IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our
More informationBusiness Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout
Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team
More informationFive Effective Testing Practices to Assure Meaningful Use of Electronic Health Records
Poit of View Five Effective Testig Practices to Assure Meaigful of Electroic Health Records Abstract Meaigful ' has bee the buzzword i the US healthcare commuity as every care provider is gearig up for
More informationHiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration
HiTech White Paper Adoptig a Effective Strategy for Seamless Adoptio of Cloud Itegratio About the Author Vekata Nagedra Vekata Nagedra M. is a EAI ad Service Orieted Architecture (SOA) solutio architect
More informationAn Approach to Fusion CRM Adoption
White Paper A Approach to Fusio CRM Adoptio May eterprise customers are ivestig time ad effort to evaluate how ext-geeratio Oracle eterprise applicatios will chage iteractios with iteral ad exteral stakeholders.
More informationManaging an Oracle ERP Upgrade with Best Practices in Organizational Change Management
A Poit of View Maagig a Oracle ERP Upgrade with Best Practices i Orgaizatioal Chage Maagemet The implemetatio or upgrade of eterprise-wide systems, such as resource plaig tools, creates sigificat chage
More informationBanking & Financial Services. White Paper. Basel III Capital Disclosure Requirements The Way Forward For Banks
Bakig & Fiacial Services White Paper Basel III Capital Disclosure Requiremets The Way Forward For Baks About the Author Rekha George Rekha George is part of TCS BFS Fiace & Reportig Practice. She is a
More informationSOCIAL MEDIA. Keep the conversations going
SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.
More informationBusiness Application Services. Business Applications that provide value to your enterprise.
Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet
More information(VCP-310) 1-800-418-6789
Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.
More informationEnabling Offshore Collaboration in German Engineering Services
White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig
More informationConfiguring Additional Active Directory Server Roles
Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio
More informationTelecom. White Paper. Actionable Intelligence in the SDN Ecosystem: Optimizing Network Traffic through FRSA
Telecom White Paper Actioable Itelligece i the SDN Ecosystem: Optimizig Network Traffic through FRSA About the Authors Sumit Kapoor Sumit is a solutio architect i the telecom busiess uit at Tata Cosultacy
More informationAssessment of the Board
Audit Committee Istitute Sposored by KPMG Assessmet of the Board Whe usig a facilitator, care eeds to be take if the idividual is i some way coflicted due to the closeess of their relatioship with the
More informationEffective Data Deduplication Implementation
White Paper Effective Data Deduplicatio Implemetatio Eterprises with IT ifrastructure are lookig at reducig their carbo foot prit ad ifrastructure maagemet cost by slimmig dow their data ceters. I cotrast,
More informationoptimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER
optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft
More informationU.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations
U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order
More informationBPM Capabilities in CRM Landscape
White Paper BPM Capabilities i CRM Ladscape Customer Relatioship Maagemet (CRM) is all about maagig the relatioships you have with your customers. It s a overall strategy to help you lear about your customers
More informationThe ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.
The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For
More informationFrom Customer Satisfaction to Customer Advocacy
White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric
More informationDocument Control Solutions
Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS
More informationion Wellness Solution
ion Welless Solutio Overview As the competitio i the welless idustry grows more itese, players feel the eed to set i place effective systems to attract, service, ad retai customers. The focus today, is
More informationMobility. Manage Agility with Our Technology
Mobility Maage Agility with Our Techology Smart mobile strategies are redefiig busiess performace today. Mobility as a eabler is oe of our key busiess objectives. As a radical orgaizatio, we defie comprehesive
More informationContactPro Desktop for Multi-Media Contact Center
CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers
More informationBenefits of CRM Going Social
White Paper Beefits of CRM Goig Social The era of the passive customer is goe ad a ew cocept, that of the social customer has evolved. The customer of today is vocal expressig his thoughts about the products
More informationOptimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY
Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,
More informationCCH Accounts Production
CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig
More informationTransformation of Storage Technology Industry: Digital Trends and their Impact
A Poit of View Trasformatio of Storage Techology Idustry: Digital Treds ad their Impact The Evolvig Storage Idustry Ladscape With limitless possibilities throw ope by the Digital Five Forces Big Data ad
More informationEnhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)
Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02
More informationTelecom. White Paper. Automating Performance Testing of Network Virtualization Platforms
Telecom White Paper Automatig Performace Testig of Network Virtualizatio Platforms About the Author Sahil Shah Sahil Shah is the Techical Lead of NextGe R&D Telecom iitiatives withi Tata Cosultacy Services'
More informationBanking & Financial Services. White Paper. Managing Enterprise Financial Risk Using Big Data Technologies
Bakig & Fiacial Services White Paper Maagig Eterprise Fiacial Risk Usig Big Data Techologies About the Author Alok Bisai Alok Bisai is a Solutio Architect with the Tata Cosultacy Services (TCS) BFS Risk
More informationAgenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives
Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet
More informationFPO. A global telecom s strategy. for Canada
FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece
More informationODBC. Getting Started With Sage Timberline Office ODBC
ODBC Gettig Started With Sage Timberlie Office ODBC NOTICE This documet ad the Sage Timberlie Office software may be used oly i accordace with the accompayig Sage Timberlie Office Ed User Licese Agreemet.
More informationINVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology
Adoptio Date: 4 March 2004 Effective Date: 1 Jue 2004 Retroactive Applicatio: No Public Commet Period: Aug Nov 2002 INVESTMENT PERFORMANCE COUNCIL (IPC) Preface Guidace Statemet o Calculatio Methodology
More informationHealthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models
Healthcare White Paper Extractig Value from Healthcare Data: A Aalysis of Idustry Leadig Data Models About the Authors Pakaj Siha Pratice Head - Iformatio Maagemet, Big Data & Aalytics, Tata Cosultacy
More informationleasing Solutions We make your Business our Business
if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca
More informationEnvironmental Compliance Management Systems
White Paper Evirometal Compliace Maagemet Systems Compliace towards Evirometal Regulatios like Restrictio of Hazardous Substaces (RoHS), Registratio, Evaluatio, Authorizatio ad Restrictio of Chemical substaces
More informationBanking & Financial Services. White Paper. Cloud Solutions for Centralized Reference Data Management
Bakig & Fiacial Services White Paper Cloud Solutios for Cetralized Referece Maagemet About the Authors Sriivasa Kumar Yerchuru Sriivasa heads the Capital Markets practice at TCS ad has over 20 years of
More informationCCH Accountants Starter Pack
CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice
More informationWindows Azure The Cloud Computing Platform
White Paper Widows Azure The Cloud Computig Platform TCS Perspectives The whitepaper delves ito the evolvig cloud computig model ad provides a overview of Widows Azure as a cloud platform. It also describes
More informationEnabling Optimized Network Operations
A Poit of View Eablig Optimized Network Operatios The Evictio Mechaism Approach to Maagig Data Flows based o Importace Itroductio The explosive growth i the umber of users alog with differet types of etwork
More informationSmart Connected Products & The Internet of Things
Smart Coected Products & The Iteret of Thigs Who we are Taget delivers Talet Globally. Established for 40 years we specialise i delivery of iovative & tailored talet solutios to customers aroud the world.
More informationBaan Service Master Data Management
Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :
More informationIntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.
ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad
More informationDriving Superior Outcomes: Making Performance Engineering an Integral Part of Business Operations
A Poit of View Drivig Superior Outcomes: Makig Performace Egieerig a Itegral Part of Busiess Operatios Abstract The core of performace egieerig is geared towards a meticulous desig of techology solutios
More informationRadio Dispatch Systems
Radio Dispatch Systems ZETRON DISPATCH SOLUTIONS: AT THE CENTER OF YOUR CRITICAL OPERATIONS Your dispatch system is the ceterpoit through which your key operatios are coordiated ad cotrolled. That s why
More informationMobile Application Testing
White Paper Mobile Applicatio Testig Device ad platform diversity, short release cycles, lack of mature testig tools ad the variety of etwork coectivity optios result i frequet cost overrus ad missed deadlies
More informationMaking training work for your business
Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful
More informationTelecom. White Paper. Prioritizing Mice Flows in Software Defined Networks for Enhanced Monetization and User Experience
Telecom White Paper Prioritizig Mice Flows i Software Defied Networks for Ehaced Moetizatio ad User Experiece About the Authors Partha Datta Partha Datta has bee workig with Tata Cosultacy Services (TCS)
More informationCreating an Agile BI Environment
White Paper Creatig a Agile BI Eviromet The rapidly chagig IT ecoomy has iflueced the Busiess Itelligece (BI) systems to look at iovative ways to be equally fast ad flexible. There is a eed to be more
More informationFull Lifecycle Project Cost Controls
Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web
More informationEnterprise Security & Risk Management. White Paper. Securing the Future with Next-Generation Data Center Security
Eterprise Security & Risk Maagemet White Paper Securig the Future with Next-Geeratio Data Ceter Security About the Author Prikshit Goel Prikshit Goel heads the Ceter of Excellece (CoE) for Maaged Security
More informationEUROCONTROL PRISMIL. EUROCONTROL civil-military performance monitoring system
EUROCONTROL PRISMIL EUROCONTROL civil-military performace moitorig system Itroductio What is PRISMIL? PRISMIL is a olie civil-military performace moitorig system which facilitates the combied performace
More informationELearning courses Competition / Antitrust
ELearig courses Competitio / Atitrust Clifford Chace ad Thomso Reuters elearig Regulators are takig a icreasigly tough stace o competitio / atitrust compliace. Failure to comply with the relevat legislatio
More informationQUADRO tech. PST Flightdeck. Put your PST Migration on autopilot
QUADRO tech PST Flightdeck Put your PST Migratio o autopilot Put your PST Migratio o Autopilot A moder aircraft hardly remids its pilots of the early days of air traffic. It is desiged to eable flyig as
More informationSuccessful Agile Project Management
Poit of View Successful Agile Project Maagemet Practical Demad Maagemet for Optimizig Cost, Time, ad Quality Abstract Agile, oe of the most popular software methodologies i the IT idustry today, offers
More informationForensic Readiness for Effective Incident Management
A Poit of View Foresic Readiess for Effective Icidet Maagemet Abstract Bakig ad fiacial istitutios today face several iformatio security related threats. There is a visible surge i cyber-attacks, which
More informationAppendix B: Third-Party Tools
Appedix B: Third-Party Tools I This Chapter Cosideratios The Tools Cosideratios Obviously, beig able to desig, prepare, ad implemet effective disaster recovery strategies for your SharePoit eviromet is
More informationStrategy for IT Infrastructure Stability in Heterogeneous Environments
White Paper Strategy for IT Ifrastructure Stability i Heterogeeous Eviromets The purpose of this paper is to provide a solutio to build a strategy for IT ifrastructure stability i heterogeeous eviromets
More informationAdvancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT
H E A L T H C A R E D E L I V E R Y S Y S T E M C A S E M A N A G E M E N T E D U C A T I O N Advacemet FORUM CULTIVATING LEADERS IN CASE MANAGEMENT DATES AND LOCATIONS LOS ANGELES, CA DECEMBER 11 DALLAS,
More informationPlatform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times
Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19
More informationBased on Climates and Pendemap thermal Aggregates
Busiess Process Services White Paper Customer Lifetime Value Not Just a Marketig Metric About the Author Arvid Mahishi Arvid Mahishi is a subject matter expert o Customer Lifetime Value. He holds a MBA
More informationTrustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration
Trustwave Leverages OEM Parterships to Deepe SIEM Market Peetratio Accelerated lauch of ew security appliaces delivers reveue growth with assist from UNICOM Egieerig ad Dell OEM Solutios Itroductio Trustwave
More informationAuthentication - Access Control Default Security Active Directory Trusted Authentication Guest User or Anonymous (un-authenticated) Logging Out
FME Server Security Table of Cotets FME Server Autheticatio - Access Cotrol Default Security Active Directory Trusted Autheticatio Guest User or Aoymous (u-autheticated) Loggig Out Authorizatio - Roles
More informationINVESTING IN SOCIAL CHANGE TOOLS FOR SOCIAL INNOVATION
INVESTING IN SOCIAL CHANGE TOOLS FOR SOCIAL INNOVATION At Tides, we have bee workig for more tha 30 years with people like you to make the world a better place. Our missio is to parter with activists,
More informationDigital Enterprise Unit. White Paper. Leveraging Best Practices and Recommendations for Optimal Performance Tuning of IBM Campaign
Digital Eterprise Uit White Paper Leveragig Best Practices ad Recommedatios for Optimal Performace Tuig of IBM Campaig About the Author Harshal Tejale Harshal Tejale is a Assistat Cosultat at Tata Cosultacy
More informationPatentability of Computer Software and Business Methods
WIPO-MOST Itermediate Traiig Course o Practical Itellectual Property Issues i Busiess November 10 to 14, 2003 Patetability of Computer Software ad Busiess Methods Tomoko Miyamoto Patet Law Sectio Patet
More informationWe make your markets work
Market Data + Services We make your markets work Market solutios for fiacial markets Deutsche Börse oe of the world s most sophisticated market operators Providig fiacial ifrastructure with a comprehesive
More informationAgency Relationship Optimizer
Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey
More informationSupply Chain Management
Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics
More informationSix Optimization Opportunities in Multichannel Retailing
White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.
More informationDriving Change in Clinical Data Management: A Vision for the Future
White Paper Drivig Chage i Cliical Data Maagemet: A Visio for the Future Rapidly evolvig techology is addressig the pharmaceutical idustry s eed to maage cost pressures ad shorte the time for drug approval.
More informationE-Plex Enterprise Access Control System
Eterprise Access Cotrol System Egieered for Flexibility Modular Solutio The Eterprise Access Cotrol System is a modular solutio for maagig access poits. Employig a variety of hardware optios, system maagemet
More informationContent and Rights Management in the Broadcasting Industry
White Paper Cotet ad Rights Maagemet i the Broadcastig Idustry The Broadcastig busiess has udergoe drastic chages i recet times. Due to the rapid advaces i techology, cotet is ow available i various ew
More informationMessage Exchange in the Utility Market Using SAP for Utilities. Point of View by Marc Metz and Maarten Vriesema
Eergy, Utilities ad Chemicals the way we see it Message Exchage i the Utility Market Usig SAP for Utilities Poit of View by Marc Metz ad Maarte Vriesema Itroductio Liberalisatio of utility markets has
More informationAlternative Investments: Technology Solutions for Improving Client Experience
White Paper Alterative Ivestmets: Techology Solutios for Improvig Cliet Experiece A alterative ivestmet is a ivestmet product other tha traditioal ivestmets of stocks, bods, or cash. Alterative ivestmets
More informationBusiness Intelligence on the Cloud: Overview and Use Cases
White Paper Busiess Itelligece o the Cloud: Overview ad Use Cases The use of Busiess Itelligece (BI) i the cloud is a game-chager, as it makes BI affordable ad easily available as compared to traditioal
More informationSecurity Functions and Purposes of Network Devices and Technologies (SY0-301) 1-800-418-6789. Firewalls. Audiobooks
Maual Security+ Domai 1 Network Security Every etwork is uique, ad architecturally defied physically by its equipmet ad coectios, ad logically through the applicatios, services, ad idustries it serves.
More informationMobile Client Architecture Web vs. Native vs. Hybrid Apps
White Paper Mobile Cliet Architecture Web vs. Native vs. Hybrid Apps Choosig appropriate cliet architectures is a hotly debated topic of late. Havig bee party to these debates ad also to implemetatios
More information3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions
3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN
More informationFrequently Asked Questions
Logview Tax Frequetly Asked Questios Logview Tax FAQ Logview Tax FAQ Page 2 What is Logview Tax? Logview Tax is a suite of tax techology software products for Corporate Tax. Logview uderstads the types
More informationTotal Program Management for High-Tech
Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig
More informationDomain 1 Components of the Cisco Unified Communications Architecture
Maual CCNA Domai 1 Compoets of the Cisco Uified Commuicatios Architecture Uified Commuicatios (UC) Eviromet Cisco has itroduced what they call the Uified Commuicatios Eviromet which is used to separate
More informationCREATIVE MARKETING PROJECT 2016
CREATIVE MARKETING PROJECT 2016 The Creative Marketig Project is a chapter project that develops i chapter members a aalytical ad creative approach to the marketig process, actively egages chapter members
More informationHow To Understand And Understand The Risks Of Compliace
A Valuable Tool to Uderstad ad Maage Your Compliace Risks The Uique Alterative to the Big Four Compliace is icreasigly beig idetified as a key risk withi a orgaizatio s eterprise risk maagemet (ERM) programs.
More informationclient communication
CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.
More informationCCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD
Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig
More informationSecuring the Virtualized Data Center with Next-Generation Firewalls
Securig the Virtualized Data Ceter with Next-Geeratio Firewalls November 2012 Palo Alto Networks: Securig the Virtualized Data Ceter with Next-Geeratio Firewalls Table of Cotets Executive Summary 3 Evolutio
More informationDomain 1: Identifying Cause of and Resolving Desktop Application Issues Identifying and Resolving New Software Installation Issues
Maual Widows 7 Eterprise Desktop Support Techicia (70-685) 1-800-418-6789 Domai 1: Idetifyig Cause of ad Resolvig Desktop Applicatio Issues Idetifyig ad Resolvig New Software Istallatio Issues This sectio
More informationDomain 1: Configuring Domain Name System (DNS) for Active Directory
Maual Widows Domai 1: Cofigurig Domai Name System (DNS) for Active Directory Cofigure zoes I Domai Name System (DNS), a DNS amespace ca be divided ito zoes. The zoes store ame iformatio about oe or more
More informationUtilities. White Paper. Reimagining Customer Care for Utilities during Storms
Utilities White Paper Reimagiig Customer Care for Utilities durig Storms About the Authors Sumit Kumar Ray Head, Strategy & Iovatio, Utilities Idustry Solutio Uit Sumit has over 18 years of experiece i
More informationExceed ondemand Dependable Managed Application Access
Exceed odemad Exceed odemad Depedable Maaged Applicatio Access Exceed odemad Depedable Maaged Applicatio Access Productivity security ad compliace graphic performace eterprise scalability Depedable eterprise
More informationBaanERP. BaanERP Windows Client Installation Guide
BaaERP A publicatio of: Baa Developmet B.V. P.O.Box 143 3770 AC Bareveld The Netherlads Prited i the Netherlads Baa Developmet B.V. 1999. All rights reserved. The iformatio i this documet is subject to
More informationIdeate, Inc. Training Solutions to Give you the Leading Edge
Ideate, Ic. Traiig News 2014v1 Ideate, Ic. Traiig Solutios to Give you the Leadig Edge New Packages For All Your Traiig Needs! Bill Johso Seior MEP - Applicatio Specialist Revit MEP Fudametals Ad More!
More informationFortiGuard Fortinet s Global Security Research and Protection
SOLUTION BRIEF FortiGuard Fortiet s Global Research ad Protectio itelligece represets kowledge of the idetity, capabilities, ad itetios of idividuals ad orgaizatios egaged i espioage, sabotage, or theft
More informationWHERE CHANGE IS POSSIBLE
WHERE CHANGE IS POSSIBLE gree workspaces AT TIDES, WE HAVE BEEN WORKING WITH PEOPLE LIKE YOU FOR MORE THAN 30 YEARS TO MAKE THE WORLD A BETTER PLACE. Our missio is to parter with philathropists, foudatios,
More information