SURPASS HOSTING SERVICE GETTING STARTED AND OPERATIONS GUIDE

Size: px
Start display at page:

Download "SURPASS HOSTING SERVICE GETTING STARTED AND OPERATIONS GUIDE"

Transcription

1 SURPASS HOSTING SERVICE GETTING STARTED AND OPERATIONS GUIDE Welcome To Surpass Hosting Service. This document contains instructions to help you get up and running with your new service. The instructions will vary based on your operating system (Mac or Windows) and your web browser. Note that these instructions are for accessing your hosting account, which is used to launch the administrative applications like Surpass Central and Surpass Copycat. This process is NOT needed to access your on-line Safari catalog. Your Safari catalog is accessible via a separate URL which is provided in your welcome . I. Installing the Go-Global client and browser plug-ins for Window II. Mac: Installing the Go-Global Connection Client and Plug-In III. Connecting to the Hosting Service IV. Printing through Surpass Hosting Service V. Database Maintenance and Backups VI. Setting custom circulation sounds in Surpass Central VII. Accessing your hard drive or desktop to load or save files VIII. Using Surpass Server-Down to circulate during an Internet outage Getting Started with Surpass Hosting Service Page 1

2 I. WINDOWS: INSTALLING GO-GLOBAL CLIENT AND BROWSER PLUG-INS FOR WINDOWS In order to connect to Surpass Hosting Service, on a computer, you must first install the client and browser plugins. You can then connect using the Windows client or through a supported web browser. Internet Explorer, Firefox, and Google Chrome are supported. To begin, open your web browser and navigate to Use the option to download the Windows installer. Once downloaded, double-click the downloaded file to run it. Follow the link on the download page to the detailed instructions page, or go directly to for instructions. NOTE: You must have proper security level on your computer in order to install software and browser plug-ins on your computer. You may need to get your system administrator to grant access for you to do this, or login as a user that as administrative privileges on this computer. Once the plug-ins are installed, future updates will happen automatically, without the need for administrator access. II. MAC: INSTALLING THE GO-GLOBAL CONNECTION CLIENT AND PLUG-IN FOR MAC You can connect to Surpass Hosting Service from a Mac by using Apple s Safari web browser or Mozilla Firefox 3.X or above browser. The installer will also install a Mac Go-Global application which can be launched directly rather than connecting through a browser. To begin, open your web browser and navigate to Use the option to download the Mac client. Firefox users will need to double-click the downloaded filename once finished. Getting Started with Surpass Hosting Service Page 2

3 Apple Safari browser users will see the browser mount the disk image automatically after download If the installer does not start automatically, look for the gg-client.mac.pkg file on your desktop and double-click it to begin the installation. The installer will launch. Click Continue on the Introduction screen. When prompted to select a destination, choose your hard drive if it s not already selected, then click Continue. Getting Started with Surpass Hosting Service Page 3

4 Click the Install button. The final screen will provide confirmation after successful installation. Getting Started with Surpass Hosting Service Page 4

5 III. CONNECTING TO THE SURPASS HOSTING SERVICE Once you have installed the Go-Global Plug-In or add-on, you are ready to connect to Surpass Hosting Service. Open your web browser and navigate to the Click the Logon button. Note: Internet Explorer users may see a yellow bar at the top of Internet Explorer warning you that a website wants to run an add-on, click the yellow bar and select allow to allow it to run. Note: Some versions of Windows may display a message indicating that the program does not have a valid digital signature. Click Allow to continue. You can put a check in the box Do not show me the warning for this program again to avoid this step in the future. After a moment you will be presented with the login box. Here, you ll enter your ID and password for the hosting service. Note: You may receive a message that the server cannot be contacted on port 491 rather than seeing the login box. If this happens, it indicates that your firewall is blocking port 491 traffic. You should contact your network administrator and ask them to open port 491. We can provide our server addresses if your network administrator requires the list for opening the port. After successful login the Programs Window will open. This window will have the icons used to launch the various Surpass programs. You may not have purchased a license for each program icon shown. You may close the browser window if you choose. The programs window can be minimized, just as any other program. Applications such as Surpass Central can also be resized or minimized just like any program run from your desktop. IV. PRINTING THROUGH SURPASS HOSTING SERVICE To print through Surpass Hosting Service, you will use a special printer called the "Preview PDF" printer. When you print to this "printer" the print job will open in Adobe Reader on our computer. From there, you can print Getting Started with Surpass Hosting Service Page 5

6 to you local printer as you would print any other local document. 1. Install the lastest version of Adobe Reader to your computer. Adobe Reader is free and can be downloaded from 2. From your Surpass application, use the print feature as you normally would until you get to the screen where you select a printer 3. On the print dialog box, look for the list of printers and choose the one called "Preview PDF" 4. Once you print to the "Preview PDF" printer, the print job will open in Adobe Reader on your computer 5. In Adobe Reader choose File/Print to open the printer dialog box. Look for the "Size Options" under "Page Size & Handling" and choose the option for "Actual Size." This will be necessary for proper allignment when printing labels. This setting will be rememberd on your computer so that you shouldn't need to select it each time. 6. Make sure the correct local printer is selected, then press Print. These instructions can also be found by clicking the "Printing Help" link on the main Surpass Hosting Service login page at V. DATABASE MAINTENANCE AND BACKUPS Database maintenance is automatically scheduled for your account and should run once per week for Surpass CL accounts and three or more times per week for other accounts. However, it is a good idea to keep an eye on the maintenance log from the Welcome screen of Surpass Central to be sure that maintenance is running as expected. Please contact us if you find that maintenance is not running so that we can check your account on the server. In addition to backing up our hosting servers to keep all data safe, we also maintain individual backups of your database for you. These are considered local backups within the Surpass program. A local backup is run each time scheduled database maintenance is performed on your database. These local backup files are available for Getting Started with Surpass Hosting Service Page 6

7 you to restore in the event of an emergency, such as an accidental deletion of records or some other function that you might perform by mistake. They might also be useful if you make a global change with Surpass Toolbox, or run a large import and realize that you had the wrong import settings. Typically though, you would only restore these backups at the direction of Surpass Support. While the local backups run automatically with scheduled database maintenance, you also have the ability to run a backup manually. It is a good idea to do this before performing a major database task like a large import or bulk deletion of records via the Toolbox utility. You can perform the backup operation by going to the Database item under the Maintenance menu. Click Daily Maintenance then uncheck all boxes except Local Backup VI. SETTING CUSTOM CIRCULATION SOUNDS IN SURPASS CENTRAL There are a variety of sound files available to Surpass Hosting Service subscribers that can be used for circulation sounds in Surpass Central. Here s how to set these sounds: 1. Login to your Surpass Hosting Service account and launch Surpass Central. 2. Go to Circulation/Transactions and click the Settings tab at the bottom right. 3. Look for the Custom Sounds section near the center of the screen. In this area, you can set a sound to play for Success, Attention, and Error events. For detailed descriptions, consult the help file by clicking the Help button in the top right corner of Surpass Central. 4. To select a sound, click the button to the right of the sound field with the three dots (...) on it. 5. In the Select Custom Sound dialog box you will need to manually type C:\SOUNDS into the filename field at the bottom, then click the Open button. The box will then display all of the sounds that we have loaded into this folder for your use. Click a sound to highlight it, then click the Open button. Getting Started with Surpass Hosting Service Page 7

8 6. You will now see the sound listed in the field on the setting screen. For example, you might see "C:\SOUNDS\TING.WAV. You can click the speaker button to the right of the field to preview the sound. If you don t like that sound, just click "..." button again to select a different sound. If you have your own custom sounds that you d like to use, let us know and we can arrange to copy them to the hosting server for you. VII. ACCESSING YOUR HARD DRIVE OR DESKTOP TO LOAD OR SAVE FILES There are times when you may want to access your hard drive so that you can import a file, load a patron file, save a report or other functions? When Surpass displays an Open or Save file dialog box, your local drives will show up with the word "client" in front. For example, your C: drive will show up as "Client C (O:)". Each of the drives on your local computer will be mapped to a "client" drive in the hosting session, usually starting with drive letter O:. Desktop Access: The link for "Desktop" in the open and save dialog boxes actually refer to a virtual desktop on the hosting server that you do not have access to. So you should not use that link as a way to access files on your desktop. To access your desktop, start by selecting "Client C: (O:)", then browse to "Documents and Settings" then select the folder with your Windows username and look for a folder named "Desktop". Tip: Because it's cumbersome to find your desktop by browsing using the method above, you may find it easier to create a folder on your C: drive named something like "Surpass Files" that will be easier to find later once connected to the hosting service. You can always put a shortcut on your desktop to point to that folder. You can then use that folder for files you need to load into a hosting session (such as a MARC or patron import file) or files that you're saving from a hosting session to your computer (such as a report). VIII. USING SURPASS SERVER-DOWN TO CIRCULATE DURING AN INTERNET OUTAGE Overview: Server-Down can be downloaded ahead of time and kept handy on your computer or even on a USB flash drive. When your Internet connection does down, you can use this local copy of the Server-Down program to store circulation transactions. When your Internet connection is restored, you can upload the transactions to your Surpass database. Step 1: Preparing for an Internet outage: download Surpass Server-Down 1. Login to the Surpass Support web site at 2. From the list of programs on the right, find Server-Down Circulation and click it 3. From the Server-Down page, click Download 4. You will be prompted to save this file to your computer. You can store the download file on your computer, or on a USB flash drive or other device. 5. After the download, double-click the.zip file that you downloaded. The ZIP file will open and you ll see the Server-Down program inside. Drag it out of the folder to extract the file. Once extracted, you can delete the.zip file and just keep the program file. You now have what you need to keep circulating even during an Internet outage. Keep the file handy (perhaps on your PC s desktop or on a flash drive in a drawer near the circulation computer). Obviously, you won t be able to download it once your Internet goes down! Step 2: Running Server-Down on your computer during an Internet outage 1. When your Internet connection goes down, you ll lose connection to the hosting service. You can run Surpass Server-Down to keep circulating. Server-Down does NOT need to be installed on your computer! It will run directly by just double-clicking the program file (the one you extracted from the downloaded zip Getting Started with Surpass Hosting Service Page 8

9 file). This means that you don t have to have rights to install software on your PC to take advantage of this. In fact, you can run it directly from a USB flash drive. 2. Take note that Server-Down will create a new folder named ServerDown in whatever location you run it from. This folder will contain the database of transactions that you ll sync to the server later. So pay attention to the location where you run the program from. Note that you ll need to be able to write to that drive, which means it won t run from a CD-ROM. If your administrator has installed a program like Deep Freeze on your computer, which erases any changes you make to the computer when you reboot, then you ll need to be sure to sync to the server before rebooting. For this reason, it s probably safer to use a USB flash drive if you have that type of software on your computer. 3. When Server-Down opens, click the Circulation menu item on the left. You ll notice that circulating with Server-Down is very similar to standard circulation. Of course, because it s not directly connected to your Surpass database, it can t enforce any circulation rules (i.e. patron has too many items checked out, or a certain material type doesn t circulate, etc.). Step 3: When your Internet connection is restored, sync to your online database 1. When your Internet connection is back up, CLOSE your local copy of Server-Down that you ve been using for circulation. Take not of the location you were running it from. 2. Connect to your Surpass Hosting Service account as usual. 3. Run the program from the Program Window labeled Server Down Sync Upload. This will open the Server-Down application on the hosting server 4. Login to your database as you would login to other Surpass applications 5. Click the Synchronize menu item on the left menu 6. In the Browse window that opens, you ll navigate to the ServerDown folder that the Server-Down application created when you ran it during your power outage. The drives on your computer will be designated with the word client in front of them. For example, your C: drive is usually Client C (O:). Other drives, such as your USB flash drive, will usually appear below this. Click on the ServerDown folder, then click OK. Read the screen about the due date, and change the date if needed, then click the Synchronize button. 7. The transactions you processed while the Internet was down will now be loaded into the application and a report will be generated. Getting Started with Surpass Hosting Service Page 9

Business Objects InfoView Quick-start Guide

Business Objects InfoView Quick-start Guide Business Objects InfoView Quick-start Guide Last Modified: 10/28/2015 The latest PDF version of this document can be found at: http://www.calpolycorporation.com/docs/finance/boeinfoviewquickstart.pdf What

More information

Cox Business Online Backup. Download Instructions for Mac and Windows

Cox Business Online Backup. Download Instructions for Mac and Windows Cox Business Online Backup Download Instructions for Mac and Windows February 2014 Table of Contents Table of Contents Downloading Cox Business Online Backup on a Mac... 1 Downloading Cox Business Online

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

PDF Bookmarks Help Page: When clicking on a Bookmark and Nothing Happens (or sometimes 'File Not Found' Error)

PDF Bookmarks Help Page: When clicking on a Bookmark and Nothing Happens (or sometimes 'File Not Found' Error) PDF Bookmarks Help Page: When clicking on a Bookmark and Nothing Happens (or sometimes 'File Not Found' Error) Causes: Part 1: Acrobat or Adobe Reader has not been enabled to display PDFs in your Browser.

More information

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots XenApp & XenDesktop Documentation Help Desk (202) 994-8096 www.columbian.gwu.edu/ots 1 Version Date Comments Author v1.0 June 2011 Initial Version R. Shore v2.0 December 2011 Full Revision R. Shore v2.1

More information

PDF Expert for ipad User guide

PDF Expert for ipad User guide PDF Expert for ipad User guide 2011 Readdle Inc. 2 Contents Introduction Chapter 1: Copying documents to PDF Expert USB file transfer using itunes File Sharing Saving attachments from Mail and other ipad

More information

FTP Over SSL (FTPS) Core FTP LE. Installing Core FTP LE"

FTP Over SSL (FTPS) Core FTP LE. Installing Core FTP LE FTP Over SSL (FTPS) Gordon State College has setup FTP Over SSL (also known as FTPS ) to allow students, faculty, and staff to access resources from our Servers from off-campus using an encrypted connection.

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

Adobe Reader Settings

Adobe Reader Settings Adobe Reader Settings Table of Contents Adobe 9 and X (10) Reader Settings...2 For Adobe Reader X (10)... 5 Adobe Reader XI (11)...7 Internet Explorer 8 and 9... 8 Google Chrome... 9 Mozilla Firefox...

More information

Remote Desktop Services - Multimedia. 1. On a PC, open Internet Explorer and type in this URL: https://apps.msjc.edu

Remote Desktop Services - Multimedia. 1. On a PC, open Internet Explorer and type in this URL: https://apps.msjc.edu Remote Desktop Services - Multimedia 1. On a PC, open Internet Explorer and type in this URL: https://apps.msjc.edu To use the Remote Desktop Services on a Mac computer or with other browsers, Firefox

More information

Cisco VPN Client v4.9.x for Mac OS X 10.4-10.5.x: Installation and Usage Guide

Cisco VPN Client v4.9.x for Mac OS X 10.4-10.5.x: Installation and Usage Guide Cisco VPN Client v4.9.x for Mac OS X 10.4-10.5.x: Installation and Usage Guide Revised July 2009 by UTHSCSA IMS Departments of Client Support Services and Systems & Network Operations INTRODUCTION If you

More information

Accessing your Staff (N and O drive) files from off campus

Accessing your Staff (N and O drive) files from off campus Accessing your Staff (N and O drive) files from off campus It is possible to access your N and O drive files while you are off campus, for example whilst working from home or travelling. This document

More information

Installation Guide. Research Computing Team V1.9 RESTRICTED

Installation Guide. Research Computing Team V1.9 RESTRICTED Installation Guide Research Computing Team V1.9 RESTRICTED Document History This document relates to the BEAR DataShare service which is based on the product Power Folder, version 10.3.232 ( some screenshots

More information

How to Use JCWHosting Reseller Cloud Storage Solution

How to Use JCWHosting Reseller Cloud Storage Solution How to Use JCWHosting Reseller Cloud Storage Solution Go to https://www.internetspace.co.za and log in with your Cloud Reseller account username and password. How to Use create a cloud account for your

More information

How to File the FBAR Electronically. The following steps describe the process of filing an FBAR electronically with our system.

How to File the FBAR Electronically. The following steps describe the process of filing an FBAR electronically with our system. Prerequisite How to File the FBAR Electronically The following steps describe the process of filing an FBAR electronically with our system. Our site requires use of the free Adobe Reader product to properly

More information

Outlook Web App User Guide

Outlook Web App User Guide Outlook Web App Table of Contents QUICK REFERENCE... 2 OUTLOOK WEB APP URL... 2 Imagine! Help Desk...... 2 OUTLOOK WEB APP MAIN WINDOW... 2 KEY NEW FEATURES... 3 GETTING STARTED WITH OUTLOOK... 4 LOGGING

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

Managing Documents in the Citrix XenApp Remote Desktop

Managing Documents in the Citrix XenApp Remote Desktop Introduction Managing Documents in the Citrix XenApp Remote Desktop What is a Citrix XenApp Remote Desktop? It is a virtualized instance of MS Windows with only enough software to run TAS in a controlled

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection

How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection How to Connect to Remote Desktop & How to Use Cisco AnyConnect Secure Mobility Client Secure VPN Connection Revised 09/2014 These instructions presume that you already have the Cisco AnyConnect Secure

More information

Citrix XenApp 6.5 User Guide. For Windows and OS X

Citrix XenApp 6.5 User Guide. For Windows and OS X Citrix XenApp 6.5 User Guide For Windows and OS X Table of Contents Target Audience... 3 Prerequisites... 3 Windows:... 3 OS X:... 3 Installing Client... 4 Downloading the Client:... 4 Launching the Installer...

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)... 2 1. Installation... 2 Disable Apple

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Virtual Learning Environment. Internet Explorer Browser Connectivity Troubleshooting

Virtual Learning Environment. Internet Explorer Browser Connectivity Troubleshooting Virtual Learning Environment Internet Explorer Browser Connectivity Troubleshooting This document is for Ultimate Software use only. No part of this document may be reproduced in any form or by any means,

More information

Initial Setup of Mozilla Thunderbird with IMAP for Windows 7

Initial Setup of Mozilla Thunderbird with IMAP for Windows 7 Initial Setup of Mozilla Thunderbird Concept This document describes the procedures for setting up the Mozilla Thunderbird email client to download messages from Google Mail using Internet Message Access

More information

Using Internet Archive: A guide created by the Digital POWRR Project

Using Internet Archive: A guide created by the Digital POWRR Project June 2014 1 Internet Archive is a way to archive public domain materials free of charge. It is important to have multiple backups of digital files in case of unexpected loss of originals. Table of Contents

More information

What is OneDrive for Business at University of Greenwich? Accessing OneDrive from Office 365

What is OneDrive for Business at University of Greenwich? Accessing OneDrive from Office 365 This guide explains how to access and use the OneDrive for Business cloud based storage system and Microsoft Office Online suite of products via a web browser. What is OneDrive for Business at University

More information

What are the minimum system requirements? How do I print? How do I upload photos or attachments?

What are the minimum system requirements? How do I print? How do I upload photos or attachments? IDS FAQs for Macintosh Users What are the minimum system requirements?... 1 How do I print?... 1 How do I upload photos or attachments?... 1 How do I download listing information?... 3 Why was I disconnected?...

More information

Allworx Installation Course

Allworx Installation Course VPN Hello and welcome. In the VPN section we will cover the steps for enabling the VPN feature on the Allworx server and how to set up a VPN connection to the Allworx System from your PC. Page 1 VPN The

More information

STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS

STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS Table of Contents How to check the browser version... 3 PC - Internet Explorer... 8 Internet Explorer V9 Compatibility

More information

owncloud Configuration and Usage Guide

owncloud Configuration and Usage Guide owncloud Configuration and Usage Guide This guide will assist you with configuring and using YSUʼs Cloud Data storage solution (owncloud). The setup instructions will include how to navigate the web interface,

More information

CDUfiles User Guide. Chapter 1: Accessing your data with CDUfiles. Sign In. CDUfiles User Guide Page 1. Here are the first steps to using CDUfiles.

CDUfiles User Guide. Chapter 1: Accessing your data with CDUfiles. Sign In. CDUfiles User Guide Page 1. Here are the first steps to using CDUfiles. CDUfiles User Guide Chapter 1: Accessing your data with CDUfiles Here are the first steps to using CDUfiles. Sign In Open your web browser and enter cdufiles.cdu.edu.au or Note: Use cdufiles.egnyte.com

More information

Neehr Perfect Educational EHR STUDENT GUIDE

Neehr Perfect Educational EHR STUDENT GUIDE Neehr Perfect Educational EHR STUDENT GUIDE I. Introduction... 1 II. Quick Facts... 1 III. Creating Your Account... 1 IV. My Account Already Exists... 3 V. Applying Your Subscription... 4 VI. Logging in

More information

TM Online Storage: StorageSync

TM Online Storage: StorageSync TM Online Storage: StorageSync 1 Part A: Backup Your Profile 1: How to download and install StorageSync? Where to download StorageSync? You may download StorageSync from your e-storage account. Please

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

HOW TO USE OIT EMAIL VIA THE WEB

HOW TO USE OIT EMAIL VIA THE WEB HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the

More information

Using SSH Secure Shell Client for FTP

Using SSH Secure Shell Client for FTP Using SSH Secure Shell Client for FTP The SSH Secure Shell for Workstations Windows client application features this secure file transfer protocol that s easy to use. Access the SSH Secure FTP by double-clicking

More information

How To Install the Virtual Learning App

How To Install the Virtual Learning App Table of Contents Installation Instructions... 2 MAC: Using Firefox... 2 MAC: Using Chrome... 6 Disabling PepperFlash... 9 MAC: Using Safari Unsafe Mode We Can t Control So Use Firefox or Chrome... 11

More information

Sky Broadband upgrading your router software

Sky Broadband upgrading your router software Sky Broadband upgrading your router software Why upgrade to the new software? As with all aspects of the services we provide, we have been working to enhance the performance of the software in your wireless

More information

TxEIS Browser Settings

TxEIS Browser Settings TxEIS Browser Settings Updated May 2016 The TxEIS Browser Settings document lists supported browsers and recommended browser settings which will allow you to utilize the TxEIS system at its fullest potential

More information

Installation and Setup of Google Drive for Students on Mac OS X

Installation and Setup of Google Drive for Students on Mac OS X Installation and Setup of Google Drive for Students on Mac OS X Purpose: This guide will lead you through the Google Drive Installation and Configuration. Pre-requisites: 1) ODU Student Gmail account 2)

More information

Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser

Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser Crystal Print Control Installation Instructions for PCs running Microsoft Windows XP and using the Internet Explorer browser Important Notice: You must have administrative rights to your PC to perform

More information

Sharp Remote Device Manager (SRDM) Server Software Setup Guide

Sharp Remote Device Manager (SRDM) Server Software Setup Guide Sharp Remote Device Manager (SRDM) Server Software Setup Guide This Guide explains how to install the software which is required in order to use Sharp Remote Device Manager (SRDM). SRDM is a web-based

More information

Faith Lutheran College, Redlands. Install and Setup Office 365

Faith Lutheran College, Redlands. Install and Setup Office 365 Faith Lutheran College, Redlands Install and Setup Office 365 Table of Contents Install Office 365... 3 Set up my current Office desktop programs to work with Office 365 for business... 4 Connect your

More information

Voice-Over PowerPoint (VOPP) and FTP Instructions for Online Courses (for Windows PC Computers) December 2009

Voice-Over PowerPoint (VOPP) and FTP Instructions for Online Courses (for Windows PC Computers) December 2009 Voice-Over PowerPoint (VOPP) and FTP Instructions for Online Courses (for Windows PC Computers) December 2009 A. How to add narration to a PowerPoint presentation: 1. Attach a microphone to your computer

More information

HDDtoGO. User Guide. User Manual Version 3.4 2004-2010 CoSoSys SRL 2010 A-DATA Technology Co., Ltd. HDDtoGO User Manual

HDDtoGO. User Guide. User Manual Version 3.4 2004-2010 CoSoSys SRL 2010 A-DATA Technology Co., Ltd. HDDtoGO User Manual HDDtoGO User Guide User Manual Version 3.4 2004-2010 CoSoSys SRL 2010 A-DATA Technology Co., Ltd. HDDtoGO User Manual Table of Contents Table of Contents...1 1. Introduction...2 2. System Requirements...3

More information

Installation Guide for Kurzweil 3000 Web License (Visual Walkthrough) Macintosh Version 14

Installation Guide for Kurzweil 3000 Web License (Visual Walkthrough) Macintosh Version 14 Installation Guide for Kurzweil 3000 Web License (Visual Walkthrough) Macintosh Version 14 Follow the instructions in this guide to download, install, and get started with Kurzweil 3000 Web License (K3000).

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

WA1826 Designing Cloud Computing Solutions. Classroom Setup Guide. Web Age Solutions Inc. Copyright Web Age Solutions Inc. 1

WA1826 Designing Cloud Computing Solutions. Classroom Setup Guide. Web Age Solutions Inc. Copyright Web Age Solutions Inc. 1 WA1826 Designing Cloud Computing Solutions Classroom Setup Guide Web Age Solutions Inc. Copyright Web Age Solutions Inc. 1 Table of Contents Part 1 - Minimum Hardware Requirements...3 Part 2 - Minimum

More information

Hosting Users Guide 2011

Hosting Users Guide 2011 Hosting Users Guide 2011 eofficemgr technology support for small business Celebrating a decade of providing innovative cloud computing services to small business. Table of Contents Overview... 3 Configure

More information

A Guide to the Tufts Network School of Arts and Sciences School of Engineering Fletcher School of Law and Diplomacy

A Guide to the Tufts Network School of Arts and Sciences School of Engineering Fletcher School of Law and Diplomacy A Guide to the Tufts Network School of Arts and Sciences School of Engineering Fletcher School of Law and Diplomacy What the Tufts Network has to Offer The Tufts network allows you access to your personal

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

Download and Install the Citrix Receiver for Mac/Linux

Download and Install the Citrix Receiver for Mac/Linux Download and Install the Citrix Receiver for Mac/Linux NOTE: WOW can only be used with Internet Explorer for Windows. To accommodate WOW customers using Mac or Linux computers, a Citrix solution was developed

More information

Installation Guide. (You can get these files from http://www.clariostechnology.com/intelligentreports/install)

Installation Guide. (You can get these files from http://www.clariostechnology.com/intelligentreports/install) Clarios Technology Pty. Ltd. Intelligent Reporter Installation Guide Installing Intelligent Reports JIRA plugin The Intelligent Reports plugin for JIRA is available through the Atlassian Marketplace. Follow

More information

Table of Contents. Speedi WIN Online Page 1 of 44 Speedi-WIN Online Install Instructions

Table of Contents. Speedi WIN Online Page 1 of 44 Speedi-WIN Online Install Instructions Speedi WIN Online Page 1 of 44 Speedi-WIN Online Install Instructions Table of Contents Logging on to Speedi-WIN Online... 3 Installing Citrix Receiver... 7 Launching Speedi-WIN Online... 11 Existing Speedi-WIN

More information

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL

SOS SO S O n O lin n e lin e Bac Ba kup cku ck p u USER MANUAL SOS Online Backup USER MANUAL HOW TO INSTALL THE SOFTWARE 1. Download the software from the website: http://www.sosonlinebackup.com/download_the_software.htm 2. Click Run to install when promoted, or alternatively,

More information

Scholastic Reading Inventory Installation Guide

Scholastic Reading Inventory Installation Guide Scholastic Reading Inventory Installation Guide For use with Scholastic Reading Inventory version 2.0.1 or later and SAM version 2.0.2 or later Copyright 2011 by Scholastic Inc. All rights reserved. Published

More information

Erie 1 BOCES/WNYRIC. Secure File Transfer. Upload/Download Wizard

Erie 1 BOCES/WNYRIC. Secure File Transfer. Upload/Download Wizard Erie 1 BOCES/WNYRIC Secure File Transfer Upload/Download Wizard Revised June 3, 2014 These instructions were created using Internet Explorer Version 11. If you are a using a Firefox or Chrome browser you

More information

NYS OCFS CMS Contractor Manual

NYS OCFS CMS Contractor Manual NYS OCFS CMS Contractor Manual C O N T E N T S CHAPTER 1... 1-1 Chapter 1: Introduction to the Contract Management System... 1-2 CHAPTER 2... 2-1 Accessing the Contract Management System... 2-2 Shortcuts

More information

Xerox econcierge Account Setup Guide

Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide Xerox econcierge Account Setup Guide The free Xerox econcierge service provides the quickest, easiest way for your customers to order printer supplies for all their

More information

Remote Drive PC Client software User Guide

Remote Drive PC Client software User Guide Remote Drive PC Client software User Guide -Page 1 of 27- PRIVACY, SECURITY AND PROPRIETARY RIGHTS NOTICE: The Remote Drive PC Client software is third party software that you can use to upload your files

More information

Installation and Configuration of VPN Software

Installation and Configuration of VPN Software Installation and Configuration of VPN Software for Remote Spat Systems These instructions help you install AT&T Global Services and VPN Client (Extranet Access) software on your Windows computer for accessing

More information

How to Connect to Berkeley College Virtual Lab Using Windows

How to Connect to Berkeley College Virtual Lab Using Windows How to Connect to Berkeley College Virtual Lab Using Windows Minimum Requirements Create and Save a Remote Desktop Services Connection Connecting to a Remote Desktop Services session Copy Files between

More information

HOW TO ACCESS YOUR ONEDRIVE FOR BUSINESS DOCUMENTS

HOW TO ACCESS YOUR ONEDRIVE FOR BUSINESS DOCUMENTS HOW TO ACCESS YOUR ONEDRIVE FOR BUSINESS DOCUMENTS There are three ways to access your OneDrive for Business documents. Through your browser Through your OneDrive Sync folder Through your Office applications

More information

Table of Contents. zipform 6 User Guide

Table of Contents. zipform 6 User Guide Table of Contents Welcome 4 Creating and Using Transactions.. 4 How to Create a Transaction...... 4 Creating a Transaction Using a Template....... 5 Adding and Removing Forms from a Transaction.......

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

for Android Desktop and Conduit for Mac Quick Start Guide

for Android Desktop and Conduit for Mac Quick Start Guide for Android Desktop and Conduit for Mac Quick Start Guide HanDBase is a Registered Trademark of DDH Software, Inc. All information contained in this manual and all software applications mentioned in this

More information

Installing the Virtual Desktop Application (MAC)

Installing the Virtual Desktop Application (MAC) Installing the Virtual Desktop Application (MAC) The folowing instructions will guide you through the process of installing the components necessary to connect in to the NEL B Virtual Desktop environment

More information

isupplygw Site Login Troubleshooting

isupplygw Site Login Troubleshooting Site Login Troubleshooting Tips User name is administrator s email address Password requirements: o Passwords must be at least 8 characters long and can be as long as 30 characters. o Passwords must contain

More information

https://weboffice.edu.pe.ca/

https://weboffice.edu.pe.ca/ NETSTORAGE MANUAL INTRODUCTION Virtual Office will provide you with access to NetStorage, a simple and convenient way to access your network drives through a Web browser. You can access the files on your

More information

TABLE OF CONTENTS INTRODUCTION 1.2 CONNECT TIME CLOCK TO PC 2 1.2.A..VIA USB CABLE CONNECTION 2-5 1.2.B... VIA TCP/IP NETWORK CONNECTION 2-6

TABLE OF CONTENTS INTRODUCTION 1.2 CONNECT TIME CLOCK TO PC 2 1.2.A..VIA USB CABLE CONNECTION 2-5 1.2.B... VIA TCP/IP NETWORK CONNECTION 2-6 1 TABLE OF CONTENTS INTRODUCTION CHAPTER 1 ESTABLISHING A CONNECTION TO TIME CLOCK 1.1 INSTALLATION OF SOFTWARE 1.2 CONNECT TIME CLOCK TO PC 2 1.2.A..VIA USB CABLE CONNECTION 2-5 1.2.B... VIA TCP/IP NETWORK

More information

Citrix : Remediation - MAC

Citrix : Remediation - MAC Citrix : Remediation - MAC Key Points: 1. 2. 3. 4. 5. 6. 7. Understanding End Point Scan Analysis Supported anti-virus and firewall products Configuring AVAST/SOPHOS and the Mac OS X Firewall Installing

More information

Student Access Reference Guide

Student Access Reference Guide Student Access Reference Guide Table of Contents Student Access Overview... 2 Logging on to the Student Portal... 3 Password Security Question Setup... 4 Need Help Signing In... 6 Navigating the Student

More information

WatchDox for Mac User Guide

WatchDox for Mac User Guide WatchDox for Mac User Guide Version 2.3.0 Confidentiality This document contains confidential material that is proprietary to WatchDox. The information and ideas herein may not be disclosed to any unauthorized

More information

NEC CLOUD STORAGE. Demo Guide

NEC CLOUD STORAGE. Demo Guide NEC CLOUD STORAGE Demo Guide 2014 1 INTRODUCTION... 4 1.1 GOALS OF THIS DOCUMENT... 4 1.2 TERMS, ACRONYMS AND ABBREVIATIONS... 4 2 INTRODUCTION TO NEC CLOUD STORAGE... 5 2.1 WHAT IS NEEDED TO USE CLOUD

More information

Installation Guide for Kurzweil 3000 Web License Windows Version 13 Last Updated May 2013

Installation Guide for Kurzweil 3000 Web License Windows Version 13 Last Updated May 2013 Installation Guide for Kurzweil 3000 Web License Windows Version 13 Last Updated May 2013 Follow the instructions in this guide to install Kurzweil 3000 Web License on a Windows computer. Table of Contents

More information

REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM

REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM This document explains the various ways to connect to your network files and group share data. In addition, staff and full-time faculty are

More information

Frequently Asked Questions for the USA TODAY e-newspaper

Frequently Asked Questions for the USA TODAY e-newspaper Frequently Asked Questions for the USA TODAY e-newspaper Navigating the USA TODAY e-newspaper A look at the toolbar Toolbar Functions, Buttons, and Descriptions The tab marked Contents will take the e-reader

More information

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client NS Financials Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client This document describes how to access the NS Financials system through Safari on an Apple Mac and outlines the

More information

2. PMP New Computer Installation. & Networking Instructions

2. PMP New Computer Installation. & Networking Instructions ONTARIO CHIROPRACTIC ASSOCIATION PATIENT MANAGEMENT PROGRAM PUTTING EXPERIENCE INTO PRACTICE PMP New Computer Installation & Networking Instructions This document provides installation instructions for

More information

VIVIDESK Desktops can be accessed with a Macintosh Computer by one of two methods:

VIVIDESK Desktops can be accessed with a Macintosh Computer by one of two methods: VIVIDESK Desktops can be accessed with a Macintosh Computer by one of two methods: 1. If you have Macintosh OS version IX, then VIVIDESK is best viewed using Windows emulation software. 2. If you have

More information

SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide

SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide SC-T35/SC-T45/SC-T46/SC-T47 ViewSonic Device Manager User Guide Copyright and Trademark Statements 2014 ViewSonic Computer Corp. All rights reserved. This document contains proprietary information that

More information

QUICK START. GO-Global Cloud 4.1 SETTING UP A LINUX CLOUD SERVER AND HOST INSTALL THE CLOUD SERVER ON LINUX

QUICK START. GO-Global Cloud 4.1 SETTING UP A LINUX CLOUD SERVER AND HOST INSTALL THE CLOUD SERVER ON LINUX GO-Global Cloud 4.1 QUICK START SETTING UP A LINUX CLOUD SERVER AND HOST This guide provides instructions for setting up a cloud server and configuring a host so it can be accessed from the cloud server.

More information

Zoom Cloud Meetings: Leader Guide

Zoom Cloud Meetings: Leader Guide Zoom Cloud Meetings: Leader Guide Zoom is a cloud-based conferencing solution that provides both video conferencing and screen share capabilities. Zoom can be used for meetings among individuals or to

More information

How To Set Up Dataprotect

How To Set Up Dataprotect How To Set Up Dataprotect This document will show you how to install and configure your computer for a Typical installation. If you have questions about configuring a Custom installation please contact

More information

ACCESSING CERNER ON A MAC (October 1, 2012)

ACCESSING CERNER ON A MAC (October 1, 2012) ACCESSING CERNER ON A MAC (October 1, 2012) For any questions regarding these instructions, or for assistance with accessing Cerner from a Mac, iphone or ipad please contact Dr. Behra at jbehra@ematucson.com.

More information

You can access it anywhere - on your desktop, online, or on your ipad. Benefits include:-

You can access it anywhere - on your desktop, online, or on your ipad. Benefits include:- EndNote online Contents Introduction... 2 Creating an EndNote online account... 2 Option 1: via EndNote desktop (X7)... 2 Option 2: via EndNote online... 4 Online search (Collect)... 5-6 Manual entry (Collect)...

More information

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x)

Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Remote Desktop access via Faculty Terminal Server Using Internet Explorer (versions 5.x-7.x) Start your Internet Explorer browser and direct it to the faculty home page. Click on the link Remote Access,

More information

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099

Tharo Systems, Inc. 2866 Nationwide Parkway P.O. Box 798 Brunswick, OH 44212 USA Tel: 330.273.4408 Fax: 330.225.0099 Introduction EASYLABEL 6 has several new features for saving the history of label formats. This history can include information about when label formats were edited and printed. In order to save this history,

More information

Allworx OfficeSafe Operations Guide Release 6.0

Allworx OfficeSafe Operations Guide Release 6.0 Allworx OfficeSafe Operations Guide Release 6.0 No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopy,

More information

DOCUMENT MANAGEMENT SYSTEM

DOCUMENT MANAGEMENT SYSTEM DOCUMENT MANAGEMENT SYSTEM USER S MANUAL By: MIS Department Software Division Page 1 of 14 1. Overview Document Management System is a powerful web based file manager and storage utility. It was developed

More information

Xythos on Demand Quick Start Guide For Xythos Drive

Xythos on Demand Quick Start Guide For Xythos Drive Xythos on Demand Quick Start Guide For Xythos Drive What is Xythos on Demand? Xythos on Demand is not your ordinary online storage or file sharing web site. Instead, it is an enterprise-class document

More information

GET INTO OFFICE 365: OneDrive for Business Guide

GET INTO OFFICE 365: OneDrive for Business Guide GET INTO : OneDrive for Business Guide Your classroom resources online, anywhere at any time. This guide will introduce you to OneDrive for Business, which is part of the Office 365 offering provided by

More information

HWS Virtual Private Network Configuration and Setup Mac OS X 12/19/2006

HWS Virtual Private Network Configuration and Setup Mac OS X 12/19/2006 The VPN connection supports mainly access to the HWS network drives, not streaming audio/video or downloading large amounts of data. Contents Before Connecting via VPN Before setting up a Virtual Private

More information

Student Getting Started Guide

Student Getting Started Guide with with Student Getting Started Guide TABLE OF CONTENTS Table of Contents FIRST STEPS TO ENSURE SUCCESS... 3 Ensure System Requirements are met on Your Computer... 3 Find Out Which Operating System Is

More information

User Guide. Voice Services Self Care Portal. Logging In. Welcome to the Self Care Portal

User Guide. Voice Services Self Care Portal. Logging In. Welcome to the Self Care Portal Logging In 1. From your Internet browser, enter the following URL: http://selfcare.ucc.ny.gov 2. Choose End User Self Care. 3. Enter your username and password: a. Username: Enter your LDAP user ID. (same

More information

TAMUS Terminal Server Setup BPP SQL/Alva

TAMUS Terminal Server Setup BPP SQL/Alva We have a new method of connecting to the databases that does not involve using the Texas A&M campus VPN. The new way of gaining access is via Remote Desktop software to a terminal server running here

More information

Aspera Connect User Guide

Aspera Connect User Guide Aspera Connect User Guide Mac OS X 10.4/10.5 Browser: Firefox 2+, Safari 2+ Version 2.2 Chapter 1 Chapter 2 Chapter 3 Appendix Introduction Setting Up 2.1 Installation 2.2 Configure the Network Environment

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information