Citrix XenApp 6.5 User Guide. For Windows and OS X

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Citrix XenApp 6.5 User Guide. For Windows and OS X"

Transcription

1 Citrix XenApp 6.5 User Guide For Windows and OS X

2 Table of Contents Target Audience... 3 Prerequisites... 3 Windows:... 3 OS X:... 3 Installing Client... 4 Downloading the Client:... 4 Launching the Installer... 6 Windows:... 6 OS X:... 6 Launching Apps... 9 Logging in... 9 Performance Tips Troubleshooting Special Note 1: Security Warning and Local Drive Access Windows: Mac OS X: Special Note 2: Firefox 30+ Special Requirements Help and Support... 16

3 Target Audience This document is designed for students enrolled in a class that provides access to the College of Science and Math Citrix Server. Prerequisites Windows: Windows Vista SP2, Windows 7, Windows 8, Windows 8.1 IE 8 11, Google Chrome, and Firefox are all supported OS X: 10.6, 10.7, 10.8, 10.9, and Safari, Google Chrome, and Firefox are all supported

4 Installing Client Downloading the Client: Open a web browser and go to: citrix2.kennesaw.edu Click here to go to the client download page.

5 This link will take you to the following page: First agree to the terms and conditions Then click the download button to begin the download of the client for your platform. This page auto detects your operating system. Make sure to save the file to a place on your computer that is easily accessible.

6 Launching the Installer Windows: Double click on the installer icon to begin the installation of the Citrix Receiver. You will need to approve the execution of the installer by clicking yes in the Windows UAC prompt. The install will start automatically after double clicking and approving the installer to run. Click here when installation is complete OS X: Mount the Citrix Installer disc image (DMG file) that was downloaded above by double clicking the file. The mounted disc image contains two shortcuts, double click the icon named Install Citrix Receiver.pkg This will launch the installer for OS X

7 Click the Continue button a couple of times, then agree to the terms, then install. Before the install will begin, you will be asked for your password. Installation MUST be performed by a computer administrator account.

8 After install, you might occasionally see a screen asking for your work or server address. Just cancel out of this screen, as we do not support this method of access for the Science and Math Citrix Server. Only access through the web portal at citrix2.kennesaw.edu is supported. While it is possible to download the Citrix Receiver directly from the Citrix website, this version may not be compatible with the College of Science and Math Citrix Server. Only the version available on the page citrix2.kennesaw.edu will be supported fully.

9 Launching Apps Logging in Launch a web browser and navigate to citrix2.kennesaw.edu and login with your KSU NetID Credentials. Please note that this is not the same as your KSU ID number. If you are having problems with your NetID, please visit Once logged in, you will be presented with folders that coincide with your current enrollment.

10 In this example screen shot, you see the contents of the Math Apps folder. Now you see the icons of the Apps you have available. Single click* the icon to launch the app. If this the first time you have launched an app after installing the receiver, you MAY get a warning asking if it is OK to open.ica files. Click yes/open. If you are asked with what program you want to open the file with, the receiver is not installed properly and needs to be reinstalled. * It is important to remember that the application icons on the page are not actually shortcuts on your desktop, they are only links on a webpage that initiate the download of a file that tells the Citrix Receiver what application to launch for you. If you double click the icon, will effectively be trying to initiate to simultaneous sessions of the same app started at the same time. This can increase the chances that your app will hang during launch and cause you to have to trouble shoot your connection issue.

11 Performance Tips Files that you are working on need to exist on the server, not on a flash drive or the local hard drive of the PC that you are accessing Citrix from. It is perfectly acceptable to copy files from your local machine to the server farm, but to not attempt to run any analysis until the file has been transferred to the server, and then copy the resultant data set that you need to keep either to your own drive or local disk after it has been saved to the server hard drive. To use an analogy to visualize why it is not a good idea to run code on data stored on a remotely stored drive, we can use means of transportation as examples. Data that exist in the processor cache memory would be available to the processor immediately, like a light speed warp drive on the Star Ship Enterprise. Data that exist in system ram is akin to being a military jet airplane. That is to say, still very fast, but much slower than that of the processor cache. Data that exist on the server hard drive would be like a commercial airliner. Once again, still quickly available, but much slower than system RAM and a snails pace compared to the processor cache. Data that exist on Owldrive, which is a network share available on Citrix and on other campus PC s, would be like a fast sports car. This is where you start to get into transfer speeds that really bring down the speed of the task you are running. The best thing to do is copy data from here to the server hard drive (the server hard drive is basically your My Documents directory on the server farm.) If you are on campus, connected to an Ethernet network connection (not wireless!!!!) your mapped local drives from your desktop are about the same as the Owldrive, as long as you do not use your local PC while the data is transferring. Using the transportation analogy takes a drastic dive here. If you were connected to Citrix over the Internet, data that exist on your local drives would be like walking, barefoot. And if you are using a flash drive or USB hard drive, consider it crawling. At this point, you are starving the processor for data to the point that it might think it is hung when in reality your data is still just transferring. This is also affected by time of day. During normal business hours, data traffic off campus is heavily congested. This is why data on a mapped drive really should be copied to the server farm before it is processed. It will not only make the server more efficient for you, but also for the other users on the farm.

12 Troubleshooting If you are asked to download an ICA file when you click on your selected app, then something has gone wrong with the Citrix Receiver install. Re- download and re- install the Citrix Receiver. The only supported access to the CSM Citrix Server is through the web site at citrix2.kennesaw.edu. While it is POSSIBLE to connect the receiver directly to the Citrix Server farm, it is NOT supported. (This only works on the Windows Platform) If a program that had previously worked stops working for you, the most likely cause is a hung session from an improper/interrupted logoff. In order to see if your old session is still running, and to terminate it if it is, then log into the Citrix Server and run a different app. Once the new app starts, look in the system tray (by the time and date in lower right corner) and find the Citrix Receiver icon there. Right click this icon and select Online Sessions, the Connection Center. Click the app in the ICA connection window that is not working for you, then click the terminate button. Close the connection center and try to re- launch the app that was having the issue. (For a graphical representation of this procedure, refer to the windows portion of the section Special Note: Security Warning and Local Drive Access.)

13 Special Note 1: Security Warning and Local Drive Access On occasion, Citrix will pop up a security warning asking if you want to allow an application to access information on a device attached to your computer. If you do not allow this, you will not be allowed to save to devices on your local computer, and will only see the option to save your files on the server. Windows OS X If you missed this step, or inadvertently selected Block Access or one of the other options, then you will need to go into the settings of the Citrix Receiver to specifically reenable the Read & Write option. This is different on each platform. Windows: 1. Log into the Citrix server normally and launch any available app that you have available to you. 2. Once launched, you will have a new icon in your taskbar for the Citrix receiver. Right click on that icon and select About

14 3. This will bring up the About Citrix Receiver window. Click on the arrow next to Advanced, and then click on Connection Center. 4. Now you will see the Connection Center. Click on the name of the server that you are connected to. In this example picture, it is CSM- C5. Then click the preferences button, this will open up the Citrix Reciever Preferences window. 5. Click the File Access tab at the top of the Citrix Reciever Preferences window, then select Read and Write, then click Apply and OK. Close your open application and log out of Citrix and reboot your PC. You should now see your local drives in the applications save and open dialog boxes.

15 Mac OS X: 1. Log into the Citrix server normally and launch any app that you have available to you. 2. Once launched, make sure the application window is selected, and you should have Citrix Receiver listed as the active app in the menu bar next to the Apple logo. Click on that menu and select Preferences 3. This will bring up the Citrix Receifver Preferences window. Click on the Devices icon, and select Read and Write, then close the window. 4. Proceed to log out of Citrix and close any open Citrix Receiver windows that you have open, and log back in to your app with local drive access.

16 Special Note 2: Firefox 30+ Special Requirements Mozilla has started implementing stricter security in the newer versions of Firefox. As of version 30, users will need to explicitly enable the Citrix ICA Client. To do this, open the Add- ons menu by (1) typing in about:addons in the URL bar, then (2) click on Plugins on the left side. This will bring up the list of installed plugins in your browser. (3) Click on the drop down menu next to the Citrix ICA Client and select Always Activate Help and Support For Help and Support, you should use the support form located at Please be sure to include your operating system and web browser version in any support request. Any applicable error messages will help expedite your request.

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB

MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB MED ACCESS USER INSTRUCTIONS FOR INSTALLING THE CITRIX RECEIVER FOR ACCESS TO ALBERTA NETCARE VIA PLB Last Updated: February 18, 2012. Med Access Support Alberta Netcare Portal Support Alberta Health Services

More information

Connecting to Remote Desktop Windows Users

Connecting to Remote Desktop Windows Users Connecting to Remote Desktop Windows Users How to log into the College Network from Home 1. Start the Remote Desktop Connection For Windows XP, Vista and Windows 7 this is found at:- Star t > All Programs

More information

SuperOffice AS. CRM Online. Installing the Citrix Online Web plug-in

SuperOffice AS. CRM Online. Installing the Citrix Online Web plug-in SuperOffice AS CRM Online Installing the Citrix Online Web plug-in Index Introduction... 3 Prerequisites... 3 Considerations... 3 FOR WINDOWS USERS:... 4 Download the installation package... 4 Installing

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run.

Windows Installation 1. On a Windows PC (For MAC, skip to next section), at the file download prompt click Run. Introduction These instructions are for Windows and MAC users ONLY. For Mobile devices (IOS/Android), use the Mobile Device document found on the portal Login Page. For Windows 8.x users: At this time,

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots XenApp & XenDesktop Documentation Help Desk (202) 994-8096 www.columbian.gwu.edu/ots 1 Version Date Comments Author v1.0 June 2011 Initial Version R. Shore v2.0 December 2011 Full Revision R. Shore v2.1

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

Remote Access: Internet Explorer

Remote Access: Internet Explorer Introduction: Welcome to the MSVU Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information

How to Use Remote Access Using Internet Explorer

How to Use Remote Access Using Internet Explorer Introduction Welcome to the Mount s Remote Access service. The following documentation is intended to assist first time or active users with connecting, authenticating and properly logging out of Remote

More information

Network Connect Installation and Usage Guide

Network Connect Installation and Usage Guide Network Connect Installation and Usage Guide I. Installing the Network Connect Client..2 II. Launching Network Connect from the Desktop.. 9 III. Launching Network Connect Pre-Windows Login 11 IV. Installing

More information

1. Right click using your mouse on the desktop and select New Shortcut.

1. Right click using your mouse on the desktop and select New Shortcut. offers 3 login page styles: Standard Login, List Login or Quick Time Punch. Each login page can be saved as a shortcut to your desktop or as a bookmark for easy fast login access. For quicker access to

More information

How To Install the Virtual Learning App

How To Install the Virtual Learning App Table of Contents Installation Instructions... 2 MAC: Using Firefox... 2 MAC: Using Chrome... 6 Disabling PepperFlash... 9 MAC: Using Safari Unsafe Mode We Can t Control So Use Firefox or Chrome... 11

More information

Installing Citrix for Mac

Installing Citrix for Mac Installing Citrix for Mac 1) Go to: http://receiver.citrix.com. 2) Click on Download Receiver. 3) On the bottom left hand corner of your computer screen, the Citrix Download should appear. Click on that

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Managing Documents in the Citrix XenApp Remote Desktop

Managing Documents in the Citrix XenApp Remote Desktop Introduction Managing Documents in the Citrix XenApp Remote Desktop What is a Citrix XenApp Remote Desktop? It is a virtualized instance of MS Windows with only enough software to run TAS in a controlled

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information

Remote Desktop Web Access. Using Remote Desktop Web Access

Remote Desktop Web Access. Using Remote Desktop Web Access Remote Desktop Web Access What is RD Web Access? RD Web Access is a Computer Science service that allows you to access department software and machines from your Windows or OS X computer, both on and off

More information

Junos Pulse VPN Client Installation

Junos Pulse VPN Client Installation Junos Pulse VPN Client Installation Windows 7 Installation p 2-6 Windows 8.1 Installation p 7-11 Macintosh version 10.6 and greater p 12-17 *This vpn appliance is to replace the Legacy SP vpn client Cisco

More information

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client

NS Financials. Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client NS Financials Client Platform Guide for Mac Using Safari Incl Citrix Setup As A Local Client This document describes how to access the NS Financials system through Safari on an Apple Mac and outlines the

More information

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications.

This document also includes steps on how to login into HUDMobile with a grid card and launch published applications. Office of the Chief Information Officer Information Technology Division COMPUTER SELF-HELP DESK - TRAINING TIPS AND TRICKS HUDMOBILE ON HOME MACS This document is a step-by-step instruction to check or

More information

Accessing your Staff (N and O drive) files from off campus

Accessing your Staff (N and O drive) files from off campus Accessing your Staff (N and O drive) files from off campus It is possible to access your N and O drive files while you are off campus, for example whilst working from home or travelling. This document

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

SURPASS HOSTING SERVICE GETTING STARTED AND OPERATIONS GUIDE

SURPASS HOSTING SERVICE GETTING STARTED AND OPERATIONS GUIDE SURPASS HOSTING SERVICE GETTING STARTED AND OPERATIONS GUIDE Welcome To Surpass Hosting Service. This document contains instructions to help you get up and running with your new service. The instructions

More information

Technical Guide Web Page Dialing v2.4

Technical Guide Web Page Dialing v2.4 Technical Guide Web Page Dialing v2.4 Page 1 Web Page Dialing Technical Guide This document will guide you through the process of configuring web page dialing for Microsoft Internet Explorer, Google Chrome,

More information

WMC Cerner Millennium Application Portal User guide

WMC Cerner Millennium Application Portal User guide WMC Cerner Millennium Application Portal User guide Table of Contents 1. Introduction 2. Minimum System Requirements 3. Key Points 4. Citrix Receiver Installation 5. Cerner Millennium Application Portal

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin

Preparing your MAC Computer to access QuickBooks Hosted with the Citrix Receiver or Online Plugin Please Note: While we try to provide you with the solution you need, we can t promise that the information set out below is totally error free or will necessarily resolve any problem you may have. Preparing

More information

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer)

Accessing Citrix on a MAC using OS X (Mountain Lion and Newer) These instructions are specifically designed for OS X Mountain Lion and Mavericks. Earlier versions of the OS will require a different installation. These instructions assume that there are no Java, Citrix

More information

Installation and Setup of Google Drive for Students on Mac OS X

Installation and Setup of Google Drive for Students on Mac OS X Installation and Setup of Google Drive for Students on Mac OS X Purpose: This guide will lead you through the Google Drive Installation and Configuration. Pre-requisites: 1) ODU Student Gmail account 2)

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

XEN Web Portal Instructions

XEN Web Portal Instructions XEN Web Portal Instructions Hi Everyone! Please use this document for help on accessing the new BearCom Xen Web Portal This document contains instructions for users of Internet Explorer, Firefox, Chrome

More information

Remote Access: Citrix Client Setup

Remote Access: Citrix Client Setup Introduction: The following documentation is intended to assist first time or active users with installation of the Citrix ICA connection software required to access the MSVU Remote Access system desktop

More information

VPN AND CITRIX INSTALLATION GUIDE

VPN AND CITRIX INSTALLATION GUIDE Information Technology VPN AND CITRIX INSTALLATION GUIDE Overview of the CISCO SSL VPN Portal TMCC's Cisco SSL Virtual Private Network (VPN) portal was designed to give TMCC employees secure access to

More information

Macs are not directly compatible with Noetix.

Macs are not directly compatible with Noetix. Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely

More information

VPN User Guide. For Mac

VPN User Guide. For Mac VPN User Guide For Mac System Requirements Operating System: Mac OSX. Internet Browser: Safari (Firefox and Google Chrome are NOT currently supported). Disclaimer Your computer must have the system requirements

More information

How do I use Citrix Staff Remote Desktop

How do I use Citrix Staff Remote Desktop How do I use Citrix Staff Remote Desktop September 2014 Initial Log On In order to login into the new Citrix system, you need to go to the following web address. https://remotets.tees.ac.uk/ Be sure to

More information

Verizon Remote Access User Guide

Verizon Remote Access User Guide Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Portal Instructions for Mac

Portal Instructions for Mac Portal Instructions for Mac Table of Contents Introduction... 1 Preparing Safari... 2 Advanced Access Instructions... 3 Installing Java... 3 Setting the Default Browser... 3 Installing the Browser Plug-in...

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE INTRODUCTION The Virtual Software Library (VSL) provides remote and on-campus access to lab/course software. This approach is intended to simplify access for all

More information

Guide to Using Citrix at SLU (Windows)

Guide to Using Citrix at SLU (Windows) 1 Guide to Using Citrix at SLU (Windows) Section 1: Installing Citrix Client on Your Computer Page 2 Section 2: Citrix Homepage Page 9 Section 3: Troubleshooting Page 11 Section 4: Opening and Saving Files

More information

University of Wisconsin System Shared Financial System (SFS) PeopleTools 8.53 Client Setup Guide

University of Wisconsin System Shared Financial System (SFS) PeopleTools 8.53 Client Setup Guide University of Wisconsin System Shared Financial System (SFS) PeopleTools 8.53 Client Setup Guide Summary This document will guide you through the process of installing and configuring the PeopleTools 8.53

More information

Installing and Using Citrix to Remotely Access Applications

Installing and Using Citrix to Remotely Access Applications Installing and Using Citrix to Remotely Access Applications A. First Time Installation Windows Users, click here Mac OS X users, click here ipad, iphone users, click here B. Accessing Citrix Applications

More information

STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS

STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS STUDENT ADMINISTRATION TRAINING GUIDE SETTING YOUR BROWSER FOR PEOPLESOFT DOWNLOADS Table of Contents How to check the browser version... 3 PC - Internet Explorer... 8 Internet Explorer V9 Compatibility

More information

Instructions for installing Citrix Receiver

Instructions for installing Citrix Receiver Instructions for installing Citrix Receiver Remote Access End User Reference Guide for Access to SJLinked Version 1.0 4/21/2014 Contents Introduction... 2 Installing Citrix Receiver for Windows... 3 Before

More information

Connecting Remotely via the Citrix Access Gateway (CAG)

Connecting Remotely via the Citrix Access Gateway (CAG) 2011 Connecting Remotely via the Citrix Access Gateway (CAG) Version 2.0 *** The CAG is intended for users with OE equipment only. Users with GFE must still use RESCUE as their VPN solution. *** All VISN

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO)

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2015 Akin Gump Strauss Hauer & Feld LLP Check Point

More information

Publish Cisco VXC Manager GUI as Microsoft RDS Remote App

Publish Cisco VXC Manager GUI as Microsoft RDS Remote App Publish Cisco VXC Manager GUI as Microsoft RDS Remote App This appendix provides a step-by-step guide to publish the Cisco Cisco VXC Manager GUI as a Microsoft Remote Desktop Services (RDS) RemoteApp application.

More information

Do I need to install anything on my computer to use the VC?

Do I need to install anything on my computer to use the VC? FAQs How does the Virtual computer work? Essentially, the computer accessing the Virtual computer acts as a wireless mouse and keyboard. The applications themselves are running on IT Sligo servers in a

More information

Finance & Information Management Network Operations

Finance & Information Management Network Operations Finance & Information Management Network Operations Accessing Advance via External Affairs remote access system, Citrix. 1. Using a web browser, it s possibly to access Advance without the application

More information

REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM

REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM REMOTELY ACCESS YOUR FILES WITH THE FLAGLER FILECONNECT SYSTEM This document explains the various ways to connect to your network files and group share data. In addition, staff and full-time faculty are

More information

Internet Browsers. 3. Ensure the Java Plugin is enabled for the browser in question.

Internet Browsers. 3. Ensure the Java Plugin is enabled for the browser in question. Internet Browsers Currently, there are two browsers supported by MICROS for use with mymicros.net. They are Internet Explorer (versions 8-11) and Mozilla Firefox (current versions). These are supported

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

WMC Cerner Millennium Application Portal User guide

WMC Cerner Millennium Application Portal User guide WMC Cerner Millennium Application Portal User guide Table of Contents 1. Introduction 2. Minimum System Requirements 3. Key Points 4. Citrix Receiver Installation 5. Cerner Millennium Application Portal

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

How to use SURA in three simple steps:

How to use SURA in three simple steps: How to use SURA in three simple steps: Most of SURA s functionality can be accessed through these three steps. 1) Download SURA to your computer Go to the SU Downloads page to obtain the SURA utility.

More information

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System

More information

ParishSOFT Remote Installation

ParishSOFT Remote Installation Table of Contents Setting up Remote Solution Windows 7 or Vista... 1 Connecting to ParishSOFT... 1 Accessing Your database... 3 Switching to your parish database... 4 Setting up Accounts for users... 5

More information

Student SR Access from Home

Student SR Access from Home Student SR Access from Home Overview Secondary students (grades 7 12) who have a home computer with an Internet service, Microsoft Windows, and Internet Explorer can access files on their AISD H drive

More information

Download and Launch Instructions for WLC Client App Program

Download and Launch Instructions for WLC Client App Program Download and Launch Instructions for WLC Client App Program Version 1.0 Contents Introduction... 1 Windows 7, IE9... 2 Windows 7 or XP, IE8... 3 Windows 7 or XP, Firefox... 4 Windows 7, Google Chrome...

More information

Citrix Remote Access Work Instructions

Citrix Remote Access Work Instructions Work Instructions Version 1.0 15 January 2010 InTACT Shared Services Centre ACT Department of Treasury Quality Management System Service Management Tools Contents Introduction... 3 Purpose... 3 Scope...

More information

CITRIX TROUBLESHOOTING TIPS

CITRIX TROUBLESHOOTING TIPS CITRIX TROUBLESHOOTING TIPS The purpose of this document is to outline the Most Common Frequently Asked Questions regarding access to the County of York Computer Systems via Citrix. SYSTEM REQUIREMENTS:

More information

Apple OS / ios Installation Guide Includes MAC OSx and ios based devices

Apple OS / ios Installation Guide Includes MAC OSx and ios based devices Apple OS / ios Installation Guide Includes MAC OSx and ios based devices Updated 8/10/2012 This page intentionally left blank Using SPOT on a Apple OS Device... 4 Summary... 4 Requirements... 4 Usage and

More information

The UC Learning Center: Disabling Pop-Up Blockers

The UC Learning Center: Disabling Pop-Up Blockers The UC Learning Center: Disabling Pop-Up Blockers In order to launch online courses within the UC Learning Center all pop-up blockers must be turned off. This guide will walk you through disabling pop-up

More information

How to Connect to Berkeley College Virtual Lab Using Windows

How to Connect to Berkeley College Virtual Lab Using Windows How to Connect to Berkeley College Virtual Lab Using Windows Minimum Requirements Create and Save a Remote Desktop Services Connection Connecting to a Remote Desktop Services session Copy Files between

More information

VMware Horizon FLEX User Guide

VMware Horizon FLEX User Guide Horizon FLEX 1.1 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this

More information

Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann

Basic Citrix Manual. Apple Computers and Laptops. Version 1.3. Created by Joshua Lindemann Basic Citrix Manual Version 1.3 Created by Joshua Lindemann Table of Contents Technology Services Help Desk... 3 Background... 4 Citrix Virtual Environment... 4 Wireless Access... 4 Security... 4 Configuring

More information

To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client.

To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client. I. PURPOSE To add Citrix XenApp Client Setup for home PC/Office using the 32bit Windows client. II. POLICY: Network Request form must be sent from MIS staff to HCN Hardware Support requesting Citrix XenApp

More information

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop.

Access to applications and the network depends on whether or not you are using personal equipment or a Firm-issued laptop or desktop. Overview of Help & Tips The new System allows authorized users to log in and access the Firm s network through either Citrix or VPN (also known as Stonegate IPSec VPN). This system incorporates additional

More information

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production Virtual Owl Guide for Windows University Information Technology Services Training, Outreach, Learning Technologies & Video Production Copyright 2015 KSU Division of University Information Technology Services

More information

Windows 7 Hula POS Server Installation Guide

Windows 7 Hula POS Server Installation Guide Windows 7 Hula POS Server Installation Guide Step-by-step instructions for installing the Hula POS Server on a PC running Microsoft Windows 7 1 Table of Contents Introduction... 3 Getting Started... 3

More information

Remote Desktop Solution, (RDS), replacing CITRIX Home Access

Remote Desktop Solution, (RDS), replacing CITRIX Home Access Remote Desktop Solution, (RDS), replacing CITRIX Home Access RDS Applications on a Computer Overview RDS has replaced citrix for remote access at home for College staff and pupils. This does not replace

More information

Installation Instructions

Installation Instructions Avira Secure Backup Installation Instructions Trademarks and Copyright Trademarks Windows is a registered trademark of the Microsoft Corporation in the United States and other countries. All other brand

More information

Installing the Citrix Receiver for Windows desktop or laptop

Installing the Citrix Receiver for Windows desktop or laptop Installing the Citrix Receiver for Windows desktop or laptop Application Based (Citrix.com) RemoteAccess is the University's new service allowing you to access your University IT systems from anywhere

More information

Medstar Health Dell Services

Medstar Health Dell Services Medstar Health Dell Services Non Medstar Device Citrix Connectivity Guide October 2012 Sean Kaminski Dell Services System Admin Consultant 1 Table of Contents Overview...3 What is Citrix and why do I need

More information

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac?

How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? Enterprise Computing & Service Management How do I Install and Configure MS Remote Desktop for the Haas Terminal Server on my Mac? In order to connect remotely to a PC computer from your Mac, we recommend

More information

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9

Introduction... 2. Requesting a VPN Account... 2. Accessing the Citrix Access Gateway (CAG)... 3. Tips and Tricks... 9 NWI Research VPN Basics Table of Contents Introduction... 2 Requesting a VPN Account... 2 Accessing the Citrix Access Gateway (CAG)... 3 Tips and Tricks... 9 Back up Your Favorites and Desktop Folders

More information

Hallpass Instructions for Connecting to Mac with a Mac

Hallpass Instructions for Connecting to Mac with a Mac Hallpass Instructions for Connecting to Mac with a Mac The following instructions explain how to enable screen sharing with your Macintosh computer using another Macintosh computer. Note: You must leave

More information

Web Supervisor/Agent. System Requirements & Troubleshooting Guide. 989 Old Eagle School Road Wayne, PA 19087 (610) 964-8000. www.evolveip.

Web Supervisor/Agent. System Requirements & Troubleshooting Guide. 989 Old Eagle School Road Wayne, PA 19087 (610) 964-8000. www.evolveip. Web Supervisor/Agent System Requirements & Troubleshooting Guide 989 Old Eagle School Road Wayne, PA 19087 (610) 964-8000 www.evolveip.net Evolve IP Guide Copyright Notice Trademarks Copyright 2011 Evolve

More information

MetroHealth Information Services

MetroHealth Information Services METROHEALTH SSLVPN INSTALLATION INSTRUCTIONS REQUIREMENTS:... 2 VPN INSTALLATION... 3 OK, I M CONNECTED NOW WHAT DO I DO?... 5 Set up a connection to the Application Portal:... 5 Logging off the VPN Clinical

More information

Guide: Using Citrix for Home/ Office

Guide: Using Citrix for Home/ Office Guide: Using Citrix for Home/ Office Contents Important information about disconnecting from Citrix 1 How to access Citrix Site 2 How to install Citrix Receiver for Home/ Personal Device (ipad, android

More information

Remote Access Enhancements

Remote Access Enhancements Remote Access Enhancements Citrix/Epic Set-up Instructions Provided By: Akron Children s IT Department Date: 7/11/2012 Version: v6 2012 Children s Hospital Medical Center of Akron Table of Contents 1.

More information

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows

Optimal Browser Settings for Internet Explorer Running on Microsoft Windows Optimal Browser Settings for Internet Explorer Running on Microsoft Windows If you have Internet Explorer 7 or 8: Each time you log in to our web site, it evaluates whether you are using the same computer

More information

XenApp/Citrix Program Neighborhood Installation

XenApp/Citrix Program Neighborhood Installation 1. Download the XenApp Plugin (Citrix Presentation Server) Client Package Version 11.0 for Hosted Apps. Click on this LINK to obtain it. Once prompted, click RUN 2. 3. Save the file to your desktop. Once

More information

Scholastic Reading Inventory Installation Guide

Scholastic Reading Inventory Installation Guide Scholastic Reading Inventory Installation Guide For use with Scholastic Reading Inventory version 2.0.1 or later and SAM version 2.0.2 or later Copyright 2011 by Scholastic Inc. All rights reserved. Published

More information

Online Backup by Mozy. Restore Common Questions

Online Backup by Mozy. Restore Common Questions Online Backup by Mozy Restore Common Questions Document Revision Date: June 29, 2012 Online Backup by Mozy Common Questions 1 How do I restore my data? There are five ways of restoring your data: 1) Performing

More information

How to Remotely Access the C&CDHB Network from a Personal Device

How to Remotely Access the C&CDHB Network from a Personal Device How to Remotely Access the C&CDHB Network from a Personal Device 13/09/2012 Contents Installing the Citrix Receiver for Windows PCs... 2 Installing the Citrix Receiver for Mac OS X... 6 Installing the

More information

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app Instructions for Configuring Your Browser Settings and Online Security FAQ s ios8 Settings for iphone and ipad app General Settings The following browser settings and plug-ins are required to properly

More information

Using VMware Identity Manager Apps Portal

Using VMware Identity Manager Apps Portal Using VMware Identity Manager Apps Portal VMware Identity Manager 2.4 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a

More information

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only

ARCHER & GREINER. Citrix Client Install Instructions - For ALL Citrix Users. BigHand Client Install Instructions - For BigHand Users Only ARCHER & GREINER Citrix Client Install Instructions - For ALL Citrix Users BigHand Client Install Instructions - For BigHand Users Only Table of Contents Citrix Client Install Instructions - For ALL Citrix

More information