Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

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1 VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e

2 Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC) Installation... 2 Disable Apple Security... 8 Internal Access Two Factor Authentication (Chrome Extension) Usage Troubleshooting IH Anywhere for Windows Installation Internal Access Two Factor Authentication (Win Auth) Usage Troubleshooting IH Anywhere for ios (iphone & ipad) Installation Internal Access Two Factor Authentication (ios Application) Usage Troubleshooting IH Anywhere for Android Installation Internal Access Two Factor Authentication (Android Application) Usage Troubleshooting References IMIT Service Desk: Page 1

3 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security IH Anywhere for Apple OSX (MAC) Remote access to IH applications is provided through IH Anywhere. To use IH Anywhere you will need to install the VMWare Horizon View client and have a 6 digit passcode. This document will guide you through the installation of VMWare Horizon View client. The Horizon view client is required to connect to IH Anywhere virtual desktops. Local administrative rights are required for the installer and a reboot is required to complete the installation. If you have any issues, please contact the IMIT Service Desk at Installation Instructions If you are using Mac OS X (imac, MacBook Air/Pro, Mac Mini, and Mac Pro), please ensure the version of OS X will work with IH Anywhere Screen Shots/Images (red boxes are used to highlight the action in each step) You must have at least Mac OS X "Snow Leopard for support. To see which version of OS X you have: Please click on the Apple menu and choose About This Mac. In this example the computer is running Yosemite. IMIT Service Desk: Page 2

4 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security The download for VMware Horizon View Client can be found on the VMware website (found here). Download the VMware Horizon Client for Mac by clicking on Go to Downloads. Click on Download *Current supported version for Mac is If your version of OSX is lower than 10.8, use version 3.2.0* Please use the drop down bar to select the recommended version prior to clicking Download. The download will begin automatically. (Depending on your version of Safari the progress bar may appear differently than shown.) When the download completes, click on the Downloads icon to display the file, and then click on it to open. If you are unable to launch the application and see this error message, please follow these instructions: Disable Apple Security IMIT Service Desk: Page 3

5 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security The software license agreement will appear. Press Agree if you accept the terms of use. A window containing the application will appear. Drag the VMWare Horizon View Client icon to the Applications folder icon in the window. Once you have dragged the download into the application folder, the window can be closed. IMIT Service Desk: Page 4

6 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security You can now launch IH Anywhere by going to: https://ihanywhere.interiorhealth.ca Please enter your Interior Health mnemonic (username) and password. Once completed, click Logon. If you don t get the logon screen and see any one of the following instead, follow these steps: Internal Access IMIT Service Desk: Page 5

7 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security Enter your Two Factor Authentication passcode. Once completed, click Logon. Refer to the How to Use IH Anywhere with Authenticator, found here. Launch IH_Anywhere IMIT Service Desk: Page 6

8 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security If you see this message pop up, please click on Open. IH Anywhere will now launch. IMIT Service Desk: Page 7

9 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security Disable Apple Security Instructions To disable Apple Security and allow 3 rd party applications, do the following: Screen Shots/Images (red boxes are used to highlight the action in each step) Click on the Apple Menu and select System Preferences Once in the System Preferences you can click on Security & Privacy IMIT Service Desk: Page 8

10 IH Anywhere for Apple OSX (MAC) Installation Disable Apple Security If the Security & Privacy section is locked (padlock in the bottom left), you will have to unlock these settings using your Apple Mac local computer password (you should have set this up during your initial computer setup). You can now change the following option: Under Allow apps downloaded from: Select Anywhere You can now close this window by clicking the red dot in the top left corner. You may now continue with the VMware Horizon View Client Installation IMIT Service Desk: Page 9

11 IH Anywhere for Apple OSX (MAC) Installation Internal Access Internal Access Instructions Please make sure the VMware Horizon View client has been installed. Screen Shots/Images (red boxes are used to highlight the action in each step) Follow the Installation Instructions if you haven t already. You will only need to follow these instructions if you are connected directly to the Interior Health network. Launch VMware Horizon View Client from the Applications folder on the Dock or using the Search menu (Hotkey: Command+Space) located at the top right of the screen. Search for VMware Double click on the VMware Horizon Client to launch the application. IMIT Service Desk: Page 10

12 IH Anywhere for Apple OSX (MAC) Installation Internal Access When the application launches you will be prompted for a Connection Server, enter the following: Ihanywhere.interiorhealth.ca Leave Always connect at launch checked Click Connect Please enter your Mnemonic (username) and Password. Change the Domain to IHA Click Login Launch IH_Anywhere (double click) to begin IMIT Service Desk: Page 11

13 2. Two Factor Authentication (Chrome Extension) IH Anywhere for Apple OSX (MAC) Two Factor Authentication (Chrome Extension) Internal Access Instructions To use IH Anywhere you will need to install the VMWare Horizon View client and have a 6 digit passcode which will be generated through use of an Authenticator. Screen Shots/Images (red boxes are used to highlight the action in each step) You may also use or text message to receive this code. This document will guide you through the installation of Google Chrome Extension, which is portable and provides a 6 digit passcode so users can log into Interior Health externally. It is a small application installed into Google Chrome. You must first have Google Chrome installed on your Mac device. If you have any issues, or need to be setup with Two Factor Authentication, please contact the IMIT Service Desk. Open Google Chrome If you do not have Google Chrome, you will need to install it. This can be found at If you rather use your smartphone for Two Factor Authentication, click the prefered method below: Android or iphone IMIT Service Desk: Page 12

14 IH Anywhere for Apple OSX (MAC) Two Factor Authentication (Chrome Extension) Internal Access On the right side of the window open the Menu (3 lines) Click More Tools Click Extensions Click Browse the Chrome Web Store or Get more extensions depending on which option you have IMIT Service Desk: Page 13

15 IH Anywhere for Apple OSX (MAC) Two Factor Authentication (Chrome Extension) Internal Access Search for Sneezry Authenticator Or you can try this link: Sneezry.com Authenticator Click on Add to Chrome Click on Add extension You will notice that the new extension has been installed, click the new Authenticator icon in the top right. Click on the Pencil in the top right of the new extension window. IMIT Service Desk: Page 14

16 IH Anywhere for Apple OSX (MAC) Two Factor Authentication (Chrome Extension) Internal Access Click on the + sign Click on Manual Entry Enter the following: Account: IH Anywhere Secret: Your 16-digit secret code provided to you Select Time Based Click OK Obtain your secret code here: Request Form If you have any issues, please contact the IMIT Service Desk at IMIT Service Desk: Page 15

17 IH Anywhere for Apple OSX (MAC) Two Factor Authentication (Chrome Extension) Internal Access You will now see your 6-digit code which will change every 30 seconds. IMIT Service Desk: Page 16

18 IH Anywhere for Apple OSX (MAC) Usage Internal Access 3. Usage Instructions When IH Anywhere loads up you will notice a familiar looking Windows environment. If you are missing a shortcut on the Desktop, please look to the Start Menu and then click All Programs. Screen Shots/Images (red boxes are used to highlight the action in each step) IMIT Service Desk: Page 17

19 IH Anywhere for Apple OSX (MAC) Troubleshooting Internal Access 4. Troubleshooting For best performance, high-speed Internet (10 Mbps+) is recommended. Performance using cellular data (3G and 4G) may be limited in remote areas or where signal is weak. Dial-up Internet is not supported. Port TCP 4172 has to be open (on both firewall and workstation, in both directions) Port UDP 4172 has to be open (on both firewall and workstation, in both directions) If you receive a warning that you do not have admin rights to perform the download, contact your private IT support provider. Admin rights are required. (The IH IMIT Service Desk cannot assist). Uninstalling and reinstalling the Horizon View Client can also solve some issues (such as missing Printers). Interior Health IMIT Service Desk: To enable virtual printing before you connect to a desktop, select Desktop > Start Printing Services from the VMware Horizon View Client menu. Click Continue in the Start remote desktop Printing services dialog box and type your system credentials. IMIT Service Desk: Page 18

20 IH Anywhere for Windows Installation Internal Access IH Anywhere for Windows Remote access to IH applications is provided through IH Anywhere. To use IH Anywhere you will need to install the VMWare Horizon View client, (this is required to connect to IH Anywhere) and have a 6 digit passcode. This document will guide you through the installation of VMWare Horizon View client. If you have any issues, please contact the IMIT Service Desk at ***Please note that you must have at least Windows XP (Service Pack 3) for the installation of VMWare Horizon View client. 5. Installation Instructions To determine which version of Windows you are running, complete the steps below or contact your private IT service provider: Screen Shots/Images (red boxes are used to highlight the action in each step) - Go to your Start Menu - Go to Control Panel - Click System - Under Windows Edition you will find your Windows Version - Under System Type, you will find whether your computer runs on 32-bit or 64-bit Operating System. The download for VMware Horizon View Client can be found here: VMware Website - Select either the 32 bit View client download or 64 bit View client download. Click on Go to Downloads IMIT Service Desk: Page 19

21 IH Anywhere for Windows Installation Internal Access Click on the Download button to begin. *Current supported version for Windows is 3.4.0* Please use the drop down bar to select the recommended version prior to clicking Download. *Windows XP and Windows Vista are supported only with Horizon Client 3.2.1* You will be prompted with Do you want to run or save this file? choose Run. (Depending on your web browser, the prompt will display differently. Here are two examples.) IMIT Service Desk: Page 20

22 IH Anywhere for Windows Installation Internal Access If you see this window, click Continue. If you are unable to proceed past this point, please contact your computer Administrator. Click Next at the Welcome to the VMware Horizon View Client Setup Wizard popup window. IMIT Service Desk: Page 21

23 IH Anywhere for Windows Installation Internal Access Check I accept the terms in the License Agreement Click Next At the Advanced Settings window, leave IPv4 Selected and click Next IMIT Service Desk: Page 22

24 IH Anywhere for Windows Installation Internal Access Leave the default options at the Custom Setup and click Next At the Default Server window, click Next. *You do not need to enter anything in the Default View Connection Server field.* IMIT Service Desk: Page 23

25 IH Anywhere for Windows Installation Internal Access At the Enhanced Single Sign On window, click Next. *You do not need to change the check boxes.* At the Configure Shortcuts window, uncheck the Desktop checkbox and click Next. IMIT Service Desk: Page 24

26 IH Anywhere for Windows Installation Internal Access At the Ready to install VMware Horizon Client window, click Install. *Allow the software time to install* IMIT Service Desk: Page 25

27 IH Anywhere for Windows Installation Internal Access At the Completed the VMware Horizon Client Setup Wizard window, click Finish. If you have an option to launch VMware Horizon View Client after installation, uncheck this. *The Software is now installed* If you are prompted to restart your computer, please do so (make sure you close any open work first). IMIT Service Desk: Page 26

28 IH Anywhere for Windows Installation Internal Access You can now launch IH Anywhere by going to: https://ihanywhere.interiorhealth.ca Please enter your Interior Health mnemonic (username) and password. Once completed, click Logon. If you don t get the logon screen and see any one of the following instead, follow these steps: Internal Access IMIT Service Desk: Page 27

29 IH Anywhere for Windows Installation Internal Access Enter your Two Factor Authentication passcode. Once completed, click Logon. Refer to the How to Use IH Anywhere with Authenticator, found here. If you have any issues, please contact the IMIT Service Desk at Launch IH_Anywhere If you see either one of these windows, please click on Allow. IH Anywhere will now launch. *You may also check the box for Do not show me the warning for this program again* IMIT Service Desk: Page 28

30 IH Anywhere for Windows Installation Internal Access IMIT Service Desk: Page 29

31 IH Anywhere for Windows Installation Internal Access Internal Access Instructions Please make sure the VMware Horizon View client has been installed. Screen Shots/Images (red boxes are used to highlight the action in each step) Follow the Installation Instructions if you haven t already. You will only need to follow these instructions if you are connected directly to the Interior Health network. Launch VMware Horizon View Client from the Start Menu under All Programs -> VMware folder. Click on the VMware Horizon Client to launch the application. When the application launches click on the + New Server button in the top left corner. Enter the following into the Enter the name of the Connection Server window: Ihanywhere.interiorhealth.ca Click Connect IMIT Service Desk: Page 30

32 IH Anywhere for Windows Installation Internal Access Please enter your Mnemonic (username) and Password. Change the Domain to IHA Click Login Launch IH_Anywhere (double click) to begin. If you are accessing IH_Anywhere from a PHSA device, look below for instructions: PHSA Internal Instructions IMIT Service Desk: Page 31

33 6. Two Factor Authentication (Win Auth) IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access Instructions To use IH Anywhere you will need to install the VMWare Horizon View client and have a 6 digit passcode which will be generated through use of an Authenticator. Screen Shots/Images (red boxes are used to highlight the action in each step) You may also use or text message to receive this code. This document will guide you through the installation of WinAuth, which is a portable, open-source authenticator for Windows that provides a 6 digit passcode so users can log into Interior Health externally. If you rather use your smartphone for Two Factor Authentication, click the prefered method below: Android or iphone It is a small application that is saved to the user s desktop and only needs to be opened when the user is logging into IH externally. If you are using Windows XP, you need to be using Service Pack 3, and.net 4 Framework. If you have any issues, please contact the IMIT Service Desk. IMIT Service Desk: Page 32

34 IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access You can download WinAuth from here: WinAuth Download Stick to downloading the stable version and avoid the Beta. Click on WinAuth 3.x.x to download. After clicking the link to download, click on Save. The download will begin. Once the download is completed, click on Open folder. IMIT Service Desk: Page 33

35 IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access The folder containing your download will open. Right click on the WinAuth-3.x.x.zip file and choose Extract All Leave the default settings and click Extract. IMIT Service Desk: Page 34

36 IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access Once completed, a new folder will open with WinAuth.exe Right click this file and choose Send to -> Desktop (create shortcut). You may now close all open windows. Since you have closed all open windows, you should be looking at your Desktop. Double click on the new WinAuth.exe - Shortcut IMIT Service Desk: Page 35

37 IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access If you see this Security window, please click Run. If you do not want to see this prompt next time you can uncheck Always ask before opening this file. In the WinAuth application, please click on Add and select Google. IMIT Service Desk: Page 36

38 IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access In the Add Google Authenticator window Type in IH Anywhere in the Name Leave the default icon selected Type in your 16-digit secret code If you do not have your 16-digit code, please contact the Service Desk Click Verify Authenticator to make sure a 6-digit code generates Once you have confirmed all information, click OK Obtain your secret code here: Request Form If you have any issues, please contact the IMIT Service Desk at You will now be prompted for a password. Uncheck Protect with my own password Click OK IMIT Service Desk: Page 37

39 IH Anywhere for Windows Two Factor Authentication (Win Auth) Internal Access You have now added your 16-digit secret code and should have your new 6-digit code. Right click on the 6-digit numbers and select Auto Refresh Now click on the Settings icon (bottom right). Select Always on Top You may now close the application. Next time you open the application you will be presented with your 6- digit code for login. This code will refresh every 30 seconds. IMIT Service Desk: Page 38

40 IH Anywhere for Windows Usage Internal Access 7. Usage Instructions When IH Anywhere loads up you will notice a familiar looking Windows environment. If you are missing a shortcut on the Desktop, please look to the Start Menu and then click All Programs. Screen Shots/Images (red boxes are used to highlight the action in each step) IMIT Service Desk: Page 39

41 IH Anywhere for Windows Troubleshooting Internal Access 8. Troubleshooting Troubleshooting with a Wi-Fi connection: For best performance, high-speed Internet (10 Mbps+) is recommended. If you can t connect, ensure your router s firewall has TCP and UDP port 4172 open in both directions Dial-up Internet is not supported. Troubleshooting with a cellular data connection: Performance using cellular data (3G and 4G) may be limited in remote areas or where signal is weak. Please be aware that usage of cellular data may incur significant utilization of your data plan. If you receive a warning that you do not have admin rights to perform the download, contact your private IT support provider. Admin rights are required. (The IH IMIT Service Desk cannot assist). Uninstalling and reinstalling the Horizon View Client can also solve some issues (such as missing Printers). Interior Health IMIT Service Desk: IMIT Service Desk: Page 40

42 IH Anywhere for ios (iphone & ipad) Troubleshooting Internal Access IH Anywhere for ios (iphone & ipad) To use IH Anywhere you will need to install the VMWare Horizon View client and have a 6 digit passcode through installing an Authenticator. This document will guide you through the installation of VMWare Horizon View client, which is required to connect to IH Anywhere virtual desktop. An Apple account is required for App installation. If you have any issues please see the troubleshooting tips at the end of this document, or contact the IMIT Service Desk at IMIT Service Desk: Page 41

43 IH Anywhere for ios (iphone & ipad) Installation Internal Access 9. Installation Instructions On your Apple device (ipad or iphone), please open the App Store Screen Shots/Images (red boxes are used to highlight the action in each step) - You will need an Apple ID to download applications. If you do not have an Apple ID, please create one. Instructions can be found below: How to create an Apple ID IMIT Service Desk: Page 42

44 IH Anywhere for ios (iphone & ipad) Installation Internal Access Once in the App Store, search for VMware Horizon Client Click on GET when you see VMware Horizon Client by VMware, Inc IMIT Service Desk: Page 43

45 IH Anywhere for ios (iphone & ipad) Installation Internal Access Click INSTALL IMIT Service Desk: Page 44

46 IH Anywhere for ios (iphone & ipad) Installation Internal Access Enter your Apple ID password Click OK *If you have an iphone 6 or greater, you might be able to use your fingerprint instead of a password* IMIT Service Desk: Page 45

47 IH Anywhere for ios (iphone & ipad) Installation Internal Access Please close the App Store (Home Button) and launch Safari Home button for closing applications IMIT Service Desk: Page 46

48 IH Anywhere for ios (iphone & ipad) Installation Internal Access Go to the website: https://ihanywhere.interiorhealth.ca Enter your Interior Health Mnemonic (Username) and Password Click Logon If you do not get this page, please try the Internal instructions here: Internal Instructions IMIT Service Desk: Page 47

49 IH Anywhere for ios (iphone & ipad) Installation Internal Access Enter your 6 digit Passcode Click Logon Refer to the How to Use IH Anywhere with Authenticator, found here. IMIT Service Desk: Page 48

50 IH Anywhere for ios (iphone & ipad) Installation Internal Access Launch IH_Anywhere by pressing it. IMIT Service Desk: Page 49

51 IH Anywhere for ios (iphone & ipad) Installation Internal Access If asked to Open in Horizon? Click Open IMIT Service Desk: Page 50

52 IH Anywhere for ios (iphone & ipad) Installation Internal Access You are now in IH Anywhere on your Apple device. To enjoy the full experience of IH Anywhere, you will want to use a Computer. IMIT Service Desk: Page 51

53 IH Anywhere for ios (iphone & ipad) Installation Internal Access Internal Access Instructions Please make sure the VMware Horizon View client has been installed. Screen Shots/Images (red boxes are used to highlight the action in each step) Follow the Installation Instructions if you haven t already. You will only need to follow these instructions if you are connected directly to the Interior Health network. Launch VMware Horizon View Client. IMIT Service Desk: Page 52

54 IH Anywhere for ios (iphone & ipad) Installation Internal Access VMware Horizon View client will prompt you for a Server Address: Ihanywhere.interiorhealth.ca And a Description (optional): IH Anywhere If VMware Horizon View client does not prompt you for this, click on New in the top right hand corner. Click Add Server when completed IMIT Service Desk: Page 53

55 IH Anywhere for ios (iphone & ipad) Installation Internal Access You will now see the new Server you have created called IH Anywhere Click on IH Anywhere to launch the connection I have also pointed out the New server button if VMware Horizon View client did not prompt you for server information. This connection will remain in the application for easy access next time you launch VMware Horizon View Client. Your IH Anywhere session should now launch. IMIT Service Desk: Page 54

56 10. Two Factor Authentication (ios Application) IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Instructions To use IH Anywhere you will need to install the VMware Horizon View client and have a 6 digit passcode through installing an Authenticator. Two-factor authentication is a security process in which the user provides two means of identification. With regards, to IH Anywhere, the user will provide their IH credentials and a time sensitive passcode. This passcode can be delivered using Authenticator. Screen Shots/Images (red boxes are used to highlight the action in each step) If you rather use your Computer for Two Factor Authentication, click the prefered method below: Windows or Mac This document will guide you through the installation of Google Authenticator App. If you have any issues please see the troubleshooting tips at the end of this document, or contact the IMIT Service Desk. IMIT Service Desk: Page 55

57 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access On your Apple device (ipad or iphone), please open the App Store - You will need an Apple ID to download applications. If you do not have an Apple ID, please create one. Instructions can be found below: How to create an Apple ID IMIT Service Desk: Page 56

58 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Search for Authenticator and when you see the Google Authenticator by Google, Inc Click GET IMIT Service Desk: Page 57

59 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Click INSTALL IMIT Service Desk: Page 58

60 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Enter your Apple ID password Click OK *If you have an iphone 6 or greater, you might be able to use your fingerprint instead of a password* IMIT Service Desk: Page 59

61 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Click OPEN IMIT Service Desk: Page 60

62 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access In Google Authenticator Click BEGIN SETUP IMIT Service Desk: Page 61

63 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Select Manual entry IMIT Service Desk: Page 62

64 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access Enter the following information: Account: IH Anywhere Key: Your 16-digit secret key If you do not have your 16-digit code, please contact the Service Desk Leave Time based checked. Once you have confirmed all information, click the top right corner. in the Obtain your secret code here: Request Form If you have any issues, please contact the IMIT Service Desk at IMIT Service Desk: Page 63

65 IH Anywhere for ios (iphone & ipad) Two Factor Authentication (ios Application) Internal Access You now have you 6-digit code. Next time you open the Google Authenticator application you will see a random 6-digit code that will refresh every 30 seconds. *Tip: If you press on the 6-digit number it will copy the code to your clipboard for easy pasting in another application* IMIT Service Desk: Page 64

66 IH Anywhere for ios (iphone & ipad) Usage Internal Access 11. Usage Instructions When IH Anywhere loads up you will notice a familiar looking Windows environment. If you are missing a shortcut on the Desktop, please look to the Start Menu and then click All Programs. Screen Shots/Images (red boxes are used to highlight the action in each step) To enjoy the full experience of IH Anywhere, you will want to use a Computer. IMIT Service Desk: Page 65

67 IH Anywhere for ios (iphone & ipad) Troubleshooting Internal Access 12. Troubleshooting For best performance, high-speed Internet (10 Mbps+) is recommended, Dial-up Internet is not supported. Performance using cellular data (3G and 4G) may be limited in remote areas or where signal is weak. Please be aware usage of cellular data may incur significant utilization of your data plan. Interior Health IMIT Service Desk: IMIT Service Desk: Page 66

68 IH Anywhere for Android Installation Internal Access IH Anywhere for Android To use IH Anywhere you will need to install the VMWare Horizon View client and have a 6 digit passcode through installing an Authenticator. This document will guide you through the installation of VMWare Horizon View client, which is required to connect to IH Anywhere virtual desktop. An Apple account is required for App installation. If you have any issues please see the troubleshooting tips at the end of this document, or contact the IMIT Service Desk at Installation Instructions On your Android, please open the Play Store Screen Shots/Images (red boxes are used to highlight the action in each step) - You will need a Google Account to download applications. If you do not have a Google Account, please create one. Instructions can be found below: How to create a Google Account IMIT Service Desk: Page 67

69 IH Anywhere for Android Installation Internal Access Once in the Play Store, search for Horizon View Once you see the application VMware Horizon Client by VMware, Inc. click on it. IMIT Service Desk: Page 68

70 IH Anywhere for Android Installation Internal Access Click INSTALL IMIT Service Desk: Page 69

71 IH Anywhere for Android Installation Internal Access Click ACCEPT *If prompted for your Google Account information enter it now* IMIT Service Desk: Page 70

72 IH Anywhere for Android Installation Internal Access Now that the application has installed, close the Play Store by pressing your Home button. Home button usually looks similar to this: Launch Google Chrome IMIT Service Desk: Page 71

73 IH Anywhere for Android Installation Internal Access Go to the website: https://ihanywhere.interiorhealth.ca Enter your Interior Health Mnemonic (Username) and Password Click Logon If you do not get this page, please try the Internal instructions here: Internal Instructions IMIT Service Desk: Page 72

74 IH Anywhere for Android Installation Internal Access Enter your 6 digit Passcode Click Logon Refer to the How to Use IH Anywhere with Authenticator, found here. IMIT Service Desk: Page 73

75 IH Anywhere for Android Installation Internal Access Select IH_Anywhere to launch the connection. IMIT Service Desk: Page 74

76 IH Anywhere for Android Installation Internal Access VMware Horizon View Client should launch and you will see this loading screen. IMIT Service Desk: Page 75

77 IH Anywhere for Android Installation Internal Access You are now in IH Anywhere on your Android device. To enjoy the full experience of IH Anywhere, you will want to use a Computer. IMIT Service Desk: Page 76

78 IH Anywhere for Android Installation Internal Access Internal Access Instructions Please make sure the VMware Horizon View client has been installed. Screen Shots/Images (red boxes are used to highlight the action in each step) Follow the Installation Instructions if you haven t already. You will only need to follow these instructions if you are connected directly to the Interior Health network. Launch VMware Horizon View Client. IMIT Service Desk: Page 77

79 IH Anywhere for Android Installation Internal Access In the VMware Horizon View Client enter the following information: Server Name or Address: Ihanywhere.interiorhealth.ca Server Description (optional): IH Anywhere Click Connect You should now be connected to IH Anywhere. IMIT Service Desk: Page 78

80 IH Anywhere for Android Installation Internal Access If VMware Horizon View Client does not prompt you for server information, you can click on the + in the top right hand corner. The next time you launch the application you can launch IH Anywhere by selecting the saved information (Cloud Icon). IMIT Service Desk: Page 79

81 14. Two Factor Authentication (Android Application) IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Instructions To use IH Anywhere you will need to install the VMware Horizon View client and have a 6 digit passcode which will be generated through use of an Authenticator. Two-factor authentication is a security process in which the user provides two means of identification. With regards, to IH Anywhere, the user will provide their IH credentials and a time sensitive passcode. This passcode can be delivered using Authenticator. Screen Shots/Images (red boxes are used to highlight the action in each step) If you rather use your Computer for Two Factor Authentication, click the prefered method below: Windows or Mac This document will guide you through the installation of Google Authenticator App. If you have any issues please see the troubleshooting tips at the end of this document, or contact the IMIT Service Desk. IMIT Service Desk: Page 80

82 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access On your Android, please open the Play Store - You will need a Google Account to download applications. If you do not have a Google Account, please create one. Instructions can be found below: How to create a Google Account IMIT Service Desk: Page 81

83 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Search for Google Authenticator and when you see the Google Authenticator by Google, Inc Click on the Application IMIT Service Desk: Page 82

84 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Click INSTALL IMIT Service Desk: Page 83

85 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Click ACCEPT *If prompted for your Google Account information enter it now* IMIT Service Desk: Page 84

86 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Click OPEN IMIT Service Desk: Page 85

87 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access In Google Authenticator Click Begin Setup IMIT Service Desk: Page 86

88 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Select Enter provided key IMIT Service Desk: Page 87

89 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access Enter the following information: Account: IH Anywhere Key: Your 16-digit secret key If you do not have your 16-digit code, please contact the Service Desk Leave Time based selected. Once you have confirmed all information, click the Add button in the bottom right hand corner. Obtain your secret code here: Request Form If you have any issues, please contact the IMIT Service Desk at IMIT Service Desk: Page 88

90 IH Anywhere for Android Two Factor Authentication (Android Application) Internal Access You now have you 6-digit code. Next time you open the Google Authenticator application you will see a random 6-digit code that will refresh every 30 seconds. *Tip: If you press on the 6-digit number it will copy the code to your clipboard for easy pasting in another application* IMIT Service Desk: Page 89

91 IH Anywhere for Android Usage Internal Access 15. Usage Instructions When IH Anywhere loads up you will notice a familiar looking Windows environment. If you are missing a shortcut on the Desktop, please look to the Start Menu and then click All Programs. Screen Shots/Images (red boxes are used to highlight the action in each step) To enjoy the full experience of IH Anywhere, you will want to use a Computer. IMIT Service Desk: Page 90

92 IH Anywhere for Android Troubleshooting Internal Access 16. Troubleshooting For best performance, high-speed Internet (10 Mbps+) is recommended, Dial-up Internet is not supported. Performance using cellular data (3G and 4G) may be limited in remote areas or where signal is weak. Please be aware usage of cellular data may incur significant utilization of your data plan. Interior Health IMIT Service Desk: IMIT Service Desk: Page 91

93 References References Troubleshooting Internal Access Obtain your secret code here: Request Form IMIT Service Desk: IH Anywhere website: IMIT Service Desk: Page 92

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