8x8 Click2Pop User Guide

Size: px
Start display at page:

Download "8x8 Click2Pop User Guide"

Transcription

1 USER GUIDE 8x8 User Guide Getting Started with April 2014

2 Contents Introduction... 3 What s new x Here is how works...4 8x8 Click2Connect Requirements Installation on Microsoft Windows Start the application on Microsoft Windows...8 Installation on Mac OS 10.6.x or higher Start the application on Mac Using 8x8 Click2Connect Using 8x Create your own custom screen-pop searches Questions or assistance

3 Introduction 8x8 is one application with two important functions: to search online for matches to Caller ID names and/or numbers and Click2Connect for outbound calling. What s new Added SugarCRM support as predefined integration option Added Zoho CRM support as predefined integration option 8x8 8x8 enables a website search of the inbound Caller ID number or Caller ID name when calls are received. We have included 16 predefined integrations/searches for your convenience: LinkedIn (search by Caller ID name) Facebook (search by Caller ID name) Gmail Contacts (search by Caller ID name) Gmail Contacts (search by Caller ID number) Google Search (search by Caller ID name) Google Search (search by Caller ID number) Bing (search by Caller ID name) Bing (search by Caller ID number) Yahoo! (search by Caller ID name) Yahoo! (search by Caller ID number) Ask.com (search by Caller ID name) Ask.com (search by Caller ID number) Reverse Phone Number Lookup Zoho CRM (Search by Caller ID number) Zoho CRM (Search by Caller ID name) SugarCRM (Search by Caller ID) Pick your preferred search URL from the drop-down list or add a different search URL of your choosing by selecting Custom. 3

4 Here is how works Inbound calls to your 8x8 extension are received as normal and your telephone rings. Simultaneously, the inbound Caller ID phone number or name is being searched by your selected website or CRM. If a match is found, the contact with the matching telephone number or name pops up in your web browser. Even if your browser is closed, will open in a new browser window. 8x8 Click2Connect 8x8 Click2Connect is an easy way to make calls from 8x8 Virtual Office by clicking from your browser. Go from browsing the web to making a call in one easy click. Once you install 8x8 Click2Connect, telephone numbers are highlighted with a green phone icon. Click the icon and your call is connected. Click2Connect recognizes the following telephone number formats: or (408) Requirements Apple Mac: Apple MAC OS X 10.6x or higher MAC Browsers: Safari Version Firefox 22.0 Chrome Version Microsoft Windows: Windows XP, Vista and Windows 7 and 8.x Windows Browsers: Explorer version 6.0 through 10.x Firefox version 3.0 and higher Chrome version 20.x and higher Opera is not supported. Note: The person installing the plug-in must have administrator rights to the PC. 4

5 Installation on Microsoft Windows Step 1 Download the 8x8 installer from The Windows MSI file is automatically downloaded. Locate the file and double-click on it to initiate the install. Note: and Click2Connect are the same client application and share the same file name. Step 2 A Windows Unknown Publisher warning will pop up. Press the Run option. Note: The installer will now create a shortcut in Start Menu > Programs > Startup. 8x8 will start whenever the user logs in to Windows. If the user does not want this behavior, they can delete the shortcut from the Start Menu > Programs > Startup folder. 5

6 Step 3 Follow the 8x8 Setup Wizard. Step 4 Select and click Install Now. 6

7 Step 5 You will see a message indicating that 8x8 has been successfully installed. Step 6 Restart your computer. 7

8 Start the application on Microsoft Windows 1. Locate and double click on the 8x8 shortcut on your desktop to launch the application. Another option is to select 8x8 from the Windows Start menu. 8

9 2. You will be prompted to install an extension for Mozilla Firefox browser and an extension for Chrome browser if these browsers are installed on your PC. Click on Yes to install; this will allow you to use Click2Connect from these browsers. Enter your 8x8 Virtual Office username and password to log In. 3. When login is completed, a notification is sent from Windows saying you are ready to handle calls. 4. The web page plugin runs in the background and restarts when your computer is restarted. You can verify the plugin is running by looking in the Microsoft Windows system tray in the bottom right corner of the computer desktop. 9

10 Installation on Mac OS 10.6.x or higher Step 1 Download the 8x8 installer from Locate the file and initiate the install. Note: and Click2Connect are the same client application and share the same file name. Step 2 Follow the on-screen instructions for installation. 10

11 Step 3 Enter your administrator credentials to authorize the installation. Step 4 Click Close to complete the installation. 11

12 Start the application on Mac 1. Use Launch Pad to start the application. Once started, the application icon appears in the menu bar at the top of the desktop. 2. The application will prompt you to allow access to your contacts. To enable Click2Connect from your browser for one-click outbound dialing, click on Yes to continue. 12

13 Select and install the corresponding browser extensions 3. Enter your 8x8 username and password. Select Remember Password and Launch on startup if preferred. Press the Login button to continue. 13

14 Using 8x8 Click2Connect Once you install 8x8 Click2Connect, phone numbers on your web pages are automatically highlighted with a green phone handset icon. Simply click on the telephone icon and your 8x8 desktop phone or softphone will ring. Answer the 8x8 phone and your call will connect. Using 8x8 1. Configure by right-clicking on the application in the Microsoft Windows system tray and selecting Configure. On the Mac, click on the application located on the menu bar and select Configure. Note: For best results using with Gmail contacts, open Google Chrome or the Firefox browser and select that browser as the default. 14

15 2. Select a website for your inbound call search. Your selection is active immediately; there is no need to Save. 3. Now enable automatic lookup and browser pop by checking the box next to Automatically open the web page. 4. Choose which action will trigger the browser pop: when receiving a call or when answering a call from the drop down list. 5. Select the checkbox to Display a desktop alert when I receive a call. 6. Manually close the dialog box by clicking the X in the upper right corner. 15

16 Closing the dialog box keeps running in the background and you can see in your Microsoft Windows system tray. Mouse over the 8x8 icon to see your current status. 7. Place a test call to your 8x8 Virtual Office telephone number from another phone. If you checked Display a desktop alert when I receive a call, you will see the desktop alert in addition to the web page pop from the selected web page. Create your own custom screen-pop searches allows you to create your own custom screen-pop search within the listed websites or with a custom URL. 1. Select the Customize option to create your search. The URL and variables are now exposed for you to modify as needed. 16

17 2. You can also build your own search by selecting Custom and checking the Customize box. Enter your desired URL as your starting point. Your custom URL will remain active in until you decide to change it. We recommend you save the custom URL and variable in a safe place for future reference. 3. Please note that your custom search will remain even if you should revert to a predefined URL. The custom search will be cleared only if you modify it with a new URL. Questions or assistance Additional resources are available online at: or call 8x8 Customer Service at NASDAQ: EGHT The 8x8, Inc. logo is a registered trademark of 8x8, Inc. 8x8, Inc. is a publicly traded company. PM498/712v4 The Champion For Business Communications

8x8 Virtual Office Click2Pop for eagent Setup Guide

8x8 Virtual Office Click2Pop for eagent Setup Guide 8x8 Virtual Office April 2012 Table of Contents 8x8 Click2Pop for eagent... 3 8x8 Click2Pop provides eagent CRM with two functions:... 3 Requirements.... 3 Installation... 3 Start the Application and Integrate

More information

8x8 Virtual Office NetSuite Integration User Guide

8x8 Virtual Office NetSuite Integration User Guide 8x8 Virtual Office Version 1.3, July 2012 The Champion For Business Communications Table of Contents 8x8 Virtual Office NetSuite Integration...3 System Requirements...3 Uninstalling NetSuite Integration

More information

Virtual Office Outlook Integration User Guide

Virtual Office Outlook Integration User Guide Virtual Office User Guide Version 1.2, September 2011 Table of Contents 8x8 Virtual Office...3 System Requirements...3 Uninstalling Software...3 Installation...4 Step by Step Installation...4 Configuring

More information

Virtual Office Outlook Integration User Guide

Virtual Office Outlook Integration User Guide Virtual Office User Guide Version 3.0, January 2013 The Champion For Business Communications Table of Contents 8x8 Virtual Office...3 What s New...3 System Requirements...4 Uninstalling Software...4 Installation...5

More information

8x8 Virtual Office Telephony Interface for Salesforce

8x8 Virtual Office Telephony Interface for Salesforce 8x8 Virtual Office Telephony Interface for Salesforce Administrator Guide May 2014 The Champion For Business Communications Table of Contents 8x8 Virtual Office Telephony Interface for Salesforce.... 3

More information

Desktop and Plugins from Vonage Business

Desktop and Plugins from Vonage Business Desktop and Plugins from Vonage Business Installation and User Guide The Vonage Business Desktop reinvents the way you interact with your phone service, giving you extra control and convenience to manage

More information

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client

SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client SHC Client Remote Access User Guide for Citrix & F5 VPN Edge Client Version 1.1 1/15/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a required

More information

Technical Guide Web Page Dialing v2.4

Technical Guide Web Page Dialing v2.4 Technical Guide Web Page Dialing v2.4 Page 1 Web Page Dialing Technical Guide This document will guide you through the process of configuring web page dialing for Microsoft Internet Explorer, Google Chrome,

More information

Junos Pulse VPN Client Installation

Junos Pulse VPN Client Installation Junos Pulse VPN Client Installation Windows 7 Installation p 2-6 Windows 8.1 Installation p 7-11 Macintosh version 10.6 and greater p 12-17 *This vpn appliance is to replace the Legacy SP vpn client Cisco

More information

RingCentral for Salesforce. User Guide

RingCentral for Salesforce. User Guide RingCentral for Salesforce User Guide Table of Contents Table of Contents 3 Introduction 3 About RingCentral for Salesforce 3 About This Guide 4 Basics 4 Options 5 Log in 6 Placing Calls 7 Placing an International

More information

Corporate Telephony Toolbar User Guide

Corporate Telephony Toolbar User Guide Corporate Telephony Toolbar User Guide 1 Table of Contents 1 Introduction...6 1.1 About Corporate Telephony Toolbar... 6 1.2 About This Guide... 6 1.3 Accessing The Toolbar... 6 1.4 First Time Login...

More information

8x8 Virtual Office Salesforce Call Center Interface. Administrator Guide. October 2013. Salesforce Call Center Interface

8x8 Virtual Office Salesforce Call Center Interface. Administrator Guide. October 2013. Salesforce Call Center Interface 8x8 Virtual Office Administrator Guide October 2013 The Champion For Business Communications Table of Contents 8x8 Virtual Office Salesforce Call Center App... 3 System Requirements...3 Installation...

More information

Virtual Office Account Manager Phone System Setup Guide. 8x8 Virtual Office Phone System Setup Guide

Virtual Office Account Manager Phone System Setup Guide. 8x8 Virtual Office Phone System Setup Guide 8x8 Virtual Office Version 1.1, October 2011 Contents Introduction...3 System Requirements...4 Supported Operating Systems....4 Required Plug-ins....4 Supported Browsers....4 Required Firewall Ports...4

More information

VoIPOffice Communicator User Guide Version 3.1.5, January 2013

VoIPOffice Communicator User Guide Version 3.1.5, January 2013 VoIPOffice Communicator User Guide Version 3.1.5, January 2013 Introduction VoIPOffice Communicator is a computer application that turns your PC into a powerful unified communications tool. It provides

More information

Sophos UTM. Remote Access via PPTP Configuring Remote Client

Sophos UTM. Remote Access via PPTP Configuring Remote Client Sophos UTM Remote Access via PPTP Configuring Remote Client Product version: 9.300 Document date: Tuesday, October 14, 2014 The specifications and information in this document are subject to change without

More information

Installation and Setup of Google Drive for Students on Mac OS X

Installation and Setup of Google Drive for Students on Mac OS X Installation and Setup of Google Drive for Students on Mac OS X Purpose: This guide will lead you through the Google Drive Installation and Configuration. Pre-requisites: 1) ODU Student Gmail account 2)

More information

mystanwell.com Installing Citrix Client Software Information and Business Systems

mystanwell.com Installing Citrix Client Software Information and Business Systems mystanwell.com Installing Citrix Client Software Information and Business Systems Doc No: 020/12 Revision No: Revision Date: Page: 1 of 16 Contents Overview... 3 1. Microsoft Internet Explorer... 3 2.

More information

Installing the Virtual Desktop Application (MAC)

Installing the Virtual Desktop Application (MAC) Installing the Virtual Desktop Application (MAC) The folowing instructions will guide you through the process of installing the components necessary to connect in to the NEL B Virtual Desktop environment

More information

8x8 Virtual Office Phone System Setup Guide

8x8 Virtual Office Phone System Setup Guide 8x8 Virtual Office May 2013 Effective May 10, 2013, the Privileges tab in the top navigation bar of the Account Manager was renamed My Account. Privileges and User Profiles can now be found in the My Account

More information

Personal Call Manager User Guide. BCM Business Communications Manager

Personal Call Manager User Guide. BCM Business Communications Manager Personal Call Manager User Guide BCM Business Communications Manager Document Status: Standard Document Version: 04.01 Document Number: NN40010-104 Date: August 2008 Copyright Nortel Networks 2005 2008

More information

Lync for Mac Get Help Guide

Lync for Mac Get Help Guide How do I download the Lync Client Tool for Mac? The Lync Client allows you to use your computer as a telephone as well as enabling the unified communication features. Part 1: Installing the Lync Client

More information

MiVoice Integration for Salesforce

MiVoice Integration for Salesforce MiVoice Integration for Salesforce USER GUIDE MiVoice Integration for Salesforce User Guide, Version 1, April 2014. Part number 58014124 Mitel is a registered trademark of Mitel Networks Corporation. Salesforce

More information

Contents. VPN Instructions. VPN Instructions... 1

Contents. VPN Instructions. VPN Instructions... 1 VPN Instructions Contents VPN Instructions... 1 Download & Install Check Point VPN Software... 2 Connect to FPUA by VPN... 6 Connect to Your Computer... 8 Determine Your Machine Type... 10 Identify 32-bit

More information

Citrix for Mac Installation

Citrix for Mac Installation While some MCPS applications run on Macintosh computers, other applications do not function properly. One method to get these applications (such as Outlook and Special Education s O/SS) is to add a mini-program

More information

1. Right click using your mouse on the desktop and select New Shortcut.

1. Right click using your mouse on the desktop and select New Shortcut. offers 3 login page styles: Standard Login, List Login or Quick Time Punch. Each login page can be saved as a shortcut to your desktop or as a bookmark for easy fast login access. For quicker access to

More information

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition

Hosted PBX. TelePacific Communicator User Guide. Desktop Edition Hosted PBX TelePacific Communicator User Guide Desktop Edition 11/19/2014 CONTENTS Login... 2 Home Window... 3 Status Flag... 4 My Room... 6 Contacts Screen... 6 History... 8 Directory... 9 Dialpad...

More information

Macs are not directly compatible with Noetix.

Macs are not directly compatible with Noetix. Those that use Macintosh computers to access Noetix cannot directly access Noetix through http://www.sandiego.edu/noetix. If one is on a Mac and goes to Noetix directly in a web browser, the page is likely

More information

owncloud Configuration and Usage Guide

owncloud Configuration and Usage Guide owncloud Configuration and Usage Guide This guide will assist you with configuring and using YSUʼs Cloud Data storage solution (owncloud). The setup instructions will include how to navigate the web interface,

More information

Recommended Browser Setting for MySBU Portal

Recommended Browser Setting for MySBU Portal The MySBU portal is built using Microsoft s SharePoint technology framework, therefore, for the best viewing experience, Southwest Baptist University recommends the use of Microsoft s Internet Explorer,

More information

Three Rivers Community College Wireless Network

Three Rivers Community College Wireless Network Three Rivers Community College Wireless Network TRCC s Information Technology Division offers free wireless network connectivity for students. The network grants students high-speed access to the Internet

More information

Virtual Office Remote Installation Guide

Virtual Office Remote Installation Guide Virtual Office Remote Installation Guide Table of Contents VIRTUAL OFFICE REMOTE INSTALLATION GUIDE... 3 UNIVERSAL PRINTER CONFIGURATION INSTRUCTIONS... 12 CHANGING DEFAULT PRINTERS ON LOCAL SYSTEM...

More information

Install and End User Reference Guide for Direct Access to Citrix Applications

Install and End User Reference Guide for Direct Access to Citrix Applications Install and End User Reference Guide for Direct Access to Citrix Applications Version 1.0 7/26/2013 This remote access end user reference guide provides an overview of how to install Citrix receiver (a

More information

How to Remotely Access the C&CDHB Network from a Personal Device

How to Remotely Access the C&CDHB Network from a Personal Device How to Remotely Access the C&CDHB Network from a Personal Device 13/09/2012 Contents Installing the Citrix Receiver for Windows PCs... 2 Installing the Citrix Receiver for Mac OS X... 6 Installing the

More information

User guide. Business Email

User guide. Business Email User guide Business Email June 2013 Contents Introduction 3 Logging on to the UC Management Centre User Interface 3 Exchange User Summary 4 Downloading Outlook 5 Outlook Configuration 6 Configuring Outlook

More information

Installing Microsoft Office 2016 Desktop Applications Student Installation Guide

Installing Microsoft Office 2016 Desktop Applications Student Installation Guide Installing Microsoft Office 2016 Desktop Applications Student Installation Guide Table of Contents Table of Contents... 2 Introduction... 2 Locating your Office 365 Student Email Address and Password...

More information

Installation Guide. (You can get these files from http://www.clariostechnology.com/intelligentreports/install)

Installation Guide. (You can get these files from http://www.clariostechnology.com/intelligentreports/install) Clarios Technology Pty. Ltd. Intelligent Reporter Installation Guide Installing Intelligent Reports JIRA plugin The Intelligent Reports plugin for JIRA is available through the Atlassian Marketplace. Follow

More information

OneSourceFax Customer Guide

OneSourceFax Customer Guide OneSourceFax Customer Guide General Information Billing: OneSourceFax Plan Features Monthly Charge OneSourceFax 150 Unlimited Faxes to Numbers in your Local Calling Area $12.95 150 Nationwide Long Distance

More information

Setting Up a One-Click Meeting

Setting Up a One-Click Meeting Chapter 10 10 Setting Up a One-Click Meeting If you want to... get an overview of starting a One-Click Meeting from your WebEx service Web site specify settings for your One-Click Meeting install WebEx

More information

Virtual Office Online and Virtual Office Desktop

Virtual Office Online and Virtual Office Desktop Virtual Office Online and Virtual Office Desktop Quick Start Guide Version 3.6 April 2014 The Champion For Business Communications Contents Virtual Office Overview...3 Getting Started...3 Login to Virtual

More information

ONLINE ACCOUNTABILITY FOR EVERY DEVICE. Quick Reference Guide V1.0

ONLINE ACCOUNTABILITY FOR EVERY DEVICE. Quick Reference Guide V1.0 ONLINE ACCOUNTABILITY FOR EVERY DEVICE Quick Reference Guide V1.0 TABLE OF CONTENTS ACCOUNT SET UP Creating an X3watch account DOWNLOADING AND INSTALLING X3WATCH System Requirements How to install on a

More information

Remote Access End User Reference Guide for SHC Portal Access

Remote Access End User Reference Guide for SHC Portal Access Remote Access End User Reference Guide for SHC Portal Access Version 2.0 6/7/2012 This remote access end user reference guide provides an overview of how to install Citrix receiver, which is a required

More information

Flexible Identity Federation

Flexible Identity Federation Flexible Identity Federation User guide version 1.0.1 Publication History Date Description Revision 2015.09.25 initial release 1.0.0 2015.12.10 minor corrections 1.0.1 Copyright Orange Business Services

More information

Cox Business Online Backup. Download Instructions for Mac and Windows

Cox Business Online Backup. Download Instructions for Mac and Windows Cox Business Online Backup Download Instructions for Mac and Windows February 2014 Table of Contents Table of Contents Downloading Cox Business Online Backup on a Mac... 1 Downloading Cox Business Online

More information

Remote Desktop Web Access. Using Remote Desktop Web Access

Remote Desktop Web Access. Using Remote Desktop Web Access Remote Desktop Web Access What is RD Web Access? RD Web Access is a Computer Science service that allows you to access department software and machines from your Windows or OS X computer, both on and off

More information

Unified Meeting 5 User guide for MAC

Unified Meeting 5 User guide for MAC Unified Meeting 5 User guide for MAC Unified Meeting 5 is a web based tool that puts you in complete control of all aspects of your meeting including scheduling, managing and securing your meetings.. Whether

More information

VPN Web Portal Usage Guide

VPN Web Portal Usage Guide VPN Web Portal Usage Guide Table of Contents WHAT IS VPN WEB CLIENT 4 SUPPORTED WEB BROWSERS 4 LOGGING INTO VPN WEB CLIENT 5 ESTABLISHING A VPN CONNECTION 6 KNOWN ISSUES WITH MAC COMPUTERS 6 ACCESS INTRANET

More information

USER GUIDE SHORETEL NETSUITE CLIENT. ShoreTel Professional Services

USER GUIDE SHORETEL NETSUITE CLIENT. ShoreTel Professional Services USER GUIDE SHORETEL NETSUITE CLIENT ShoreTel Professional Services Introduction The ShoreTel NetSuite Client application provides integration between calls made and received on a user's ShoreTel phone

More information

Global VPN Client Getting Started Guide

Global VPN Client Getting Started Guide Global VPN Client Getting Started Guide 1 Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your system. CAUTION: A CAUTION indicates potential

More information

Outlook Web App User Guide

Outlook Web App User Guide Outlook Web App Table of Contents QUICK REFERENCE... 2 OUTLOOK WEB APP URL... 2 Imagine! Help Desk...... 2 OUTLOOK WEB APP MAIN WINDOW... 2 KEY NEW FEATURES... 3 GETTING STARTED WITH OUTLOOK... 4 LOGGING

More information

Citrix Client Install Instructions

Citrix Client Install Instructions Citrix Client Install Instructions If you are using Citrix remotely, Information Technology Services recommends updating Citrix client to the newest version available online. You must be an administrator

More information

How to install and use the File Sharing Outlook Plugin

How to install and use the File Sharing Outlook Plugin How to install and use the File Sharing Outlook Plugin Thank you for purchasing Green House Data File Sharing. This guide will show you how to install and configure the Outlook Plugin on your desktop.

More information

Sophos UTM. Remote Access via IPsec Configuring Remote Client

Sophos UTM. Remote Access via IPsec Configuring Remote Client Sophos UTM Remote Access via IPsec Configuring Remote Client Product version: 9.300 Document date: Tuesday, October 14, 2014 The specifications and information in this document are subject to change without

More information

Manual. 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0

Manual. 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0 Manual 3CX Phone System integration with Microsoft Outlook and Salesforce Version 1.0 Copyright 2006-2009, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without

More information

Hosted VoIP Phone System. Desktop Toolbar User Guide

Hosted VoIP Phone System. Desktop Toolbar User Guide Hosted VoIP Phone System Desktop Toolbar User Guide Contents 1 Introduction... 3 1.1 System Requirements... 3 2 Installing the Telesystem Hosted VoIP Toolbar... 4 3 Accessing the Hosted VoIP Toolbar...

More information

RingCentral for Desk. User Guide

RingCentral for Desk. User Guide RingCentral for Desk User Guide RingCentral for Desk User Guide Contents Contents Introduction... 3 About the RingCentral for Desk........................................................ 4 About this Guide.................................................................

More information

PC Troubleshooting Steps

PC Troubleshooting Steps PC Troubleshooting Steps This FAQ is designed to help PC users to go through various troubleshooting steps to allow them to view the FerrisConnect Learn/Vista sites appropriately. Compatible Browsers Check

More information

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook

Windows and MAC User Handbook Remote and Secure Connection Version 1.01 09/19/2013. User Handbook Windows and MAC User Handbook How to Connect Your PC or MAC Remotely and Securely to Your U.S. Department of Commerce Account Developed for You by the Office of IT Services (OITS)/IT Service Desk *** For

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Akin Gump Strauss Hauer & Feld LLP Remote Access Resources Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2013 Akin Gump Strauss Hauer & Feld LLP Checkpoint VPN (Firm

More information

Bloomfield Hills Schools VPN and Viewconnect Instructions

Bloomfield Hills Schools VPN and Viewconnect Instructions Connect to Bloomfield Hills Schools VPN - Open Internet Explorer. - Type https://vpn.bloomfield.org into the address bar. - Click Continue to this website (not recommended). if prompted. - If this is your

More information

Enterprise Toolbar User s Guide. Revised March 2015

Enterprise Toolbar User s Guide. Revised March 2015 Revised March 2015 Copyright Notice Trademarks Copyright 2007 DSCI, LLC All rights reserved. Any technical documentation that is made available by DSCI, LLC is proprietary and confidential and is considered

More information

formerly Help Desk Authority 9.1.3 Upgrade Guide

formerly Help Desk Authority 9.1.3 Upgrade Guide formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com

More information

Citrix XenApp 6.5 User Guide. For Windows and OS X

Citrix XenApp 6.5 User Guide. For Windows and OS X Citrix XenApp 6.5 User Guide For Windows and OS X Table of Contents Target Audience... 3 Prerequisites... 3 Windows:... 3 OS X:... 3 Installing Client... 4 Downloading the Client:... 4 Launching the Installer...

More information

Getting Started with MozyPro Online Backup Online Software from Time Warner Cable Business Class

Getting Started with MozyPro Online Backup Online Software from Time Warner Cable Business Class Getting Started with MozyPro Online Backup Online Software from Time Warner Cable Business Class A Guide for Users MozyPro is an online backup service with an easy to use interface so you can start backing

More information

UC Express Quick Start Guide

UC Express Quick Start Guide UC Express Quick Start Guide Programming IP Phone Keys Guide for Installation, Registration, Configuring & Programming Keys Carleton University 0 Unified Communicator Express Quick Start Guide The Unified

More information

MySphere Assistant User Guide

MySphere Assistant User Guide MySphere Assistant User Guide Release 070420 Document Version 1 TeleSphere 9237 E. Via de Ventura Blvd. 2 nd Floor Scottsdale, AZ 85258 888-MYSPHERE 480.385.7007 WWW.TELESPHERE.COM Page 1 of 44 Table of

More information

2X Cloud Portal v10.5

2X Cloud Portal v10.5 2X Cloud Portal v10.5 URL: www.2x.com E-mail: info@2x.com Information in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise

More information

New Online Banking Guide for FIRST time Login

New Online Banking Guide for FIRST time Login New Online Banking Guide for FIRST time Login Step 1: Login Enter your existing Online Banking User ID and Password. Click Log-In. Step 2: Accepting terms and Conditions to Proceed Click on See the terms

More information

HOW TO USE OIT EMAIL VIA THE WEB

HOW TO USE OIT EMAIL VIA THE WEB HOW TO USE OIT EMAIL VIA THE WEB A) Logging into your MyOIT account which includes your email account 1) Open a browser such as Firefox, Chrome or Safari. Please do not use Internet Explorer. 2) In the

More information

CONNECT-TO-CHOP USER GUIDE

CONNECT-TO-CHOP USER GUIDE CONNECT-TO-CHOP USER GUIDE VERSION V8 Table of Contents 1 Overview... 3 2 Requirements... 3 2.1 Security... 3 2.2 Computer... 3 2.3 Application... 3 2.3.1 Web Browser... 3 2.3.2 Prerequisites... 3 3 Logon...

More information

Verizon Remote Access User Guide

Verizon Remote Access User Guide Version 17.12 Last Updated: August 2012 2012 Verizon. All Rights Reserved. The Verizon names and logos and all other names, logos, and slogans identifying Verizon s products and services are trademarks

More information

Getting Started with Microsoft Outlook with Exchange Online Software from Time Warner Cable Business Class

Getting Started with Microsoft Outlook with Exchange Online Software from Time Warner Cable Business Class Getting Started with Microsoft Outlook with Exchange Online Software from Time Warner Cable Business Class A Guide for Administrators Table of Contents Requirements... 3 1. Activate & Setup Online Software

More information

MiraCosta College now offers two ways to access your student virtual desktop.

MiraCosta College now offers two ways to access your student virtual desktop. MiraCosta College now offers two ways to access your student virtual desktop. We now feature the new VMware Horizon View HTML access option available from https://view.miracosta.edu. MiraCosta recommends

More information

Standard Client Configuration Requirements

Standard Client Configuration Requirements Test Developer s Studio (TDS) Standard Client Configuration Requirements Information Technologies (IT) Content Applications Development Group (CADG) Version 1.0 February 20, 2008 Copyright 2008 by NCS

More information

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots

XenApp & XenDesktop Documentation. Help Desk (202) 994-8096 www.columbian.gwu.edu/ots XenApp & XenDesktop Documentation Help Desk (202) 994-8096 www.columbian.gwu.edu/ots 1 Version Date Comments Author v1.0 June 2011 Initial Version R. Shore v2.0 December 2011 Full Revision R. Shore v2.1

More information

Microsoft Office 365 with MailDefender

Microsoft Office 365 with MailDefender (PC) for Microsoft Office 365 with MailDefender V1.0 Contents 1 Logging in to the Office 365 Portal... 3 1.1 Outlook Web Access Exchange & Lync... 3 1.2 Team Site SharePoint Online... 3 2 Configuring your

More information

Commport FTP Client Set-up

Commport FTP Client Set-up Commport FTP Client Set-up Instructions for downloading and installing the Commport FTP Client. Version 1.2 Commport Communications International, inc. May 2013 Download from Commport Website: http://www.commport.com/documents/commportftpclientsetup.zip

More information

The instructions in this user guide will help make meetings easier to manage, more effective and more productive.

The instructions in this user guide will help make meetings easier to manage, more effective and more productive. User Guide for Windows ZONE Conference - Unified Meeting 5 is a web based tool that puts you in complete control of all aspects of your meeting including scheduling, managing and securing your meetings.

More information

Installing the Citrix Online Plug-In

Installing the Citrix Online Plug-In Installing the Citrix Online Plug-In If you are a first-time user accessing NeoSystems Citrix environment, you are required to install a small program on your computer. This program will enable you to

More information

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide

How to remotely access your Virtual Desktop from outside the college using VMware View Client. How to guide How to remotely access your Virtual Desktop from outside the college using VMware View Client How to guide Author: ICT Services Version: 1.0 Date: November 2015 Contents What is the VMware View Client?...

More information

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO)

Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Akin Gump Strauss Hauer & Feld LLP Remote Access Resources (DUO) Firm Laptop Windows Home PC Mac Computer Apple ipad Android Devices Exit akingump.com 2015 Akin Gump Strauss Hauer & Feld LLP Check Point

More information

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e

Technology Services Group Procedures. IH Anywhere guide. 0 P a g e VDI Pilot Technology Services Group Procedures IH Anywhere guide 0 P a g e Installation Disable Apple Security Table of Contents IH Anywhere for Apple OSX (MAC)... 2 1. Installation... 2 Disable Apple

More information

VIVIDESK Desktops can be accessed with a Macintosh Computer by one of two methods:

VIVIDESK Desktops can be accessed with a Macintosh Computer by one of two methods: VIVIDESK Desktops can be accessed with a Macintosh Computer by one of two methods: 1. If you have Macintosh OS version IX, then VIVIDESK is best viewed using Windows emulation software. 2. If you have

More information

TxEIS Browser Settings

TxEIS Browser Settings TxEIS Browser Settings Updated May 2016 The TxEIS Browser Settings document lists supported browsers and recommended browser settings which will allow you to utilize the TxEIS system at its fullest potential

More information

Initial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion

Initial Setup of Microsoft Outlook 2011 with IMAP for OS X Lion Initial Setup of Microsoft Outlook Concept This document describes the procedures for setting up the Microsoft Outlook email client to download messages from Google Mail using Internet Message Access Protocol

More information

Overview... 2. Using the Secure Desktop Agent... 4. Troubleshooting... 10

Overview... 2. Using the Secure Desktop Agent... 4. Troubleshooting... 10 Overview... 2 Installing... 2 Step 1: Download... 2 Step 2: Install... 2 Step 3: Sign In... 3 Step 4: That's It!... 3 Minimum System Requirements:... 3 Using the Secure Desktop Agent... 4 Accessing & Login

More information

How to use Mints@Home

How to use Mints@Home How to use Mints@Home Citrix Remote Access gives Mints users the ability to access University Of Cambridge and MINTS resources from any computer, anywhere in the world,. The service requires a high-speed

More information

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE

VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE VIRTUAL SOFTWARE LIBRARY REFERENCE GUIDE INTRODUCTION The Virtual Software Library (VSL) provides remote and on-campus access to lab/course software. This approach is intended to simplify access for all

More information

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app

Instructions for Configuring Your Browser Settings and Online Security FAQ s. ios8 Settings for iphone and ipad app Instructions for Configuring Your Browser Settings and Online Security FAQ s ios8 Settings for iphone and ipad app General Settings The following browser settings and plug-ins are required to properly

More information

Available on VitalSource

Available on VitalSource User Guide Available on VitalSource Welcome to Pageburst on VitalSource all of your Elsevier ebooks at your fingertips! This user guide contains the information you will need to redeem your access code

More information

AvePoint CallAssist 3.2.5 for Microsoft Dynamics CRM. Installation and Configuration Guide

AvePoint CallAssist 3.2.5 for Microsoft Dynamics CRM. Installation and Configuration Guide AvePoint CallAssist 3.2.5 for Microsoft Dynamics CRM Installation and Configuration Guide Revision K Issued November 2014 Table of Contents Overview... 4 Prerequisites... 5 Environment Requirements...

More information

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet

Using Access.Centegra.Com (Physician Access) Secure Remote Access from the Internet System Requirements These are the minimum requirements necessary to ensure the proper operation of Centegra Health System s Access.Centegra.Com. Administrative level access to the PC or other device used

More information

PC Installation Documentation for the Instant Messaging and MeetingPlace Features of Your New Telephone

PC Installation Documentation for the Instant Messaging and MeetingPlace Features of Your New Telephone Copy: cupc Admin ffr.7 0 2 k9_enu.zip, from: R:\Cisco\PC Client\VOIP Client PC Installation Documentation for the Instant Messaging and MeetingPlace Features of Your New Telephone Your new telephone is

More information

Section 1.0 Getting Started with the Vālant EMR. Contents

Section 1.0 Getting Started with the Vālant EMR. Contents Section 1.0 Getting Started with the Vālant EMR Contents Getting Started with the Valant EMR application:... 2 Hardware Requirements for the Vālant EMR:... 3 Software Requirements for the Vālant EMR:...

More information

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production

Virtual Owl. Guide for Windows. University Information Technology Services. Training, Outreach, Learning Technologies & Video Production Virtual Owl Guide for Windows University Information Technology Services Training, Outreach, Learning Technologies & Video Production Copyright 2015 KSU Division of University Information Technology Services

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

CRM Connector Installation & Integration USER GUIDE

CRM Connector Installation & Integration USER GUIDE CRM Connector Installation & Integration USER GUIDE TABLE OF CONTENTS Table Of Contents Installation... 4 System Tray Icon.... 5 Salesforce.com Integration.... 6 Salesforce Security Token.... 6 Configuration....

More information

Senior Systems Cloud Services

Senior Systems Cloud Services Senior Systems Cloud Services In this guide... Senior Systems Cloud Services 1 Cloud Services User Guide 2 Working In Your Cloud Environment 3 Cloud Profile Management Tool 6 How To Save Files 8 How To

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

VPN Remote Access Installation and Configuration Guide Operating System: Windows (XP, Vista, 7 and 8)

VPN Remote Access Installation and Configuration Guide Operating System: Windows (XP, Vista, 7 and 8) INFORMATION SYSTEMS SERVICE NETWORKS AND COMMUNICATIONS SECTOR VPN Remote Access Installation and Configuration Guide Operating System: Windows (XP, Vista, 7 and 8) ΥΠΣ ΕΔ/50 November 2012 A. INSTALLATION

More information

Instructions for Accessing the Hodges University Virtual Lab

Instructions for Accessing the Hodges University Virtual Lab Instructions for Accessing the Hodges University Virtual Lab Table of Contents Adding the VLAB as a Trusted Site... 3 Accessing the VLAB using Windows 8... 5 Using Internet Explorer and Windows 8 to Access

More information