Learning Management System (LMS) Quick Tips. Contents LMS REFERENCE GUIDE

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1 Learning Management System (LMS) Quick Tips Contents Process Overview... 2 Sign into the LMS... 3 Troubleshooting... 5 Required Software... 5 Mobile devices are not supported... 5 Using the Check System Tool... 6 Checking the Internet Explorer Browser Version... 7 IE 8 Browser Compatibility... 7 How to Set Up Internet Explorer... 8 How to Set Up Java Other Errors You May See Security Warning Example showing when Java is out of date Citizens Property Insurance Corporation 5/4/2016 1

2 Process Overview Receive with User ID Receive with temporary LMS Password Sign into the LMS using Internet Explorer, see page 3 Select Start Course from My Learning Assignments, see pages 3-4 Having Trouble? Verify Required Software, see page 5 Set up Internet Explorer, see page 8 Set up Java, see page 12 Citizens Property Insurance Corporation 5/4/2016 2

3 Sign into the LMS 1. Open Internet Explorer and launch the LMS by typing in the address bar. 2. Select Citizens LMS. 3. Sign in. Note: You will receive two s from Citizens. One will have your LMS user ID and the other one will contain your temporary password. Be sure to sign in within 24 hours and set your password and security questions. Citizens Property Insurance Corporation 5/4/2016 3

4 4. Your assignments are displayed in the My Learning Assignments panel. Select the Start Course button to begin. 5. The following screen launches the online module. It must be left open while the module is running. Once you begin a module, the module s title will move from your Learning Plan list to your Completed Work list in the LMS. Do not block pop-ups. Citizens Property Insurance Corporation 5/4/2016 4

5 Troubleshooting Required Software You must use the software listed below. Citizens does not support Apple products nor browsers such as Chrome, Firefox, Safari, etc. Required Software Windows on a laptop or desktop Supported Version n/a Internet Explorer (See page 5 for instructions for how to set up IE so the courses and assessments display properly.) Java Between 7.0 and 11.0 (See page 4 for how to check the version.) 1.6 and above (See page 9 for how to set up Java so the courses and assessments display properly.) Flash Adobe Reader and above 9.0 and above Mobile devices are not supported Citizens does not provide support for mobile devices such as smart phones and tablets (ipad, Nexus, Kindle Fire, etc.). Some devices may not play the training the way it was designed; for example, the audio may not play. Citizens Property Insurance Corporation 5/4/2016 5

6 Using the Check System Tool Use the built-in system check once you log into the LMS. This check will inform you if the computer has all of the necessary components installed (Internet Explorer, Java, Flash Player, etc.). It is in the upper right-hand corner of the screen just under the username and also in the Easy Links panel. 1. Select one of the Check System links. 2. A green check mark displays when your computer meets the minimum system requirements and will alert you when any of these items needs updating. Important Note: The software check results screen displays a list of supported browsers, however, Internet Explorer is the ONLY browser for which we can offer support. 3. Select Close when you are finished. Citizens Property Insurance Corporation 5/4/2016 6

7 Checking the Internet Explorer Browser Version To determine what version of Internet Explorer (IE) is being used, once you open Internet Explorer, click the gear icon on the top right-hand corner of the page. Select About Internet Explorer to display the version. IE 8 Browser Compatibility If you see the Broken Pages icon in the address bar, you can select it to automatically show the website in Compatibility View each time you visit. You can turn it off by clicking the icon again. Note: If the button does not appear, there is no need to turn on Compatibility View. Citizens Property Insurance Corporation 5/4/2016 7

8 How to Set Up Internet Explorer Once you have determined you are using a supported version of Internet Explorer, follow the steps below. (See page 7 for directions on how to determine the IE version.) 1. Open Internet Explorer. Select the Tools menu. Select Internet Options. 2. Disable Pop-Up Blockers Select the Privacy tab Uncheck Turn on Pop-up Blocker Citizens Property Insurance Corporation 5/4/2016 8

9 From the Security tab, click Custom Level. Navigate about ¾ way down the list and click Disable under Use Pop-up Blocker. Citizens Property Insurance Corporation 5/4/2016 9

10 3. Add Trusted Sites Select the Security tab Click the green Trusted Sites check mark. Click the Sites button and add the sites listed below Note: You will need to uncheck the box labeled Require server verification Citizens Property Insurance Corporation 5/4/

11 4. Clear Browser History Select the General tab. Click the Delete button. Ensure the top 4 options are checked and click the Delete button. 5. If available, click the Apply button on the Internet Options window and then click OK to close Internet Options. 6. Close all open Internet Explorer windows and proceed with setting up Java (steps shown on next page). Note: For Windows 10 users who need to install Internet Explorer, click here to download IE 10 for Windows Windows6.1-x86-en-us.exe Citizens Property Insurance Corporation 5/4/

12 How to Set Up Java 1. Open the Java Control Panel. To do this, go to the Windows Start menu, click Control Panel. 2. Select Java. Citizens Property Insurance Corporation 5/4/

13 3. Clear Java Cache: a. From the General tab, click the Settings button under Temporary Internet Files. b. Click the Delete Files button. c. Ensure the following checkboxes are checked: i. Applications and Applets ii. Trace and Log Files d. Click OK. Citizens Property Insurance Corporation 5/4/

14 4. Add Sites to the Exception Site List: Click the Security tab. Click the Edit Site List button. 5. Click the Add button and type in the four sites listed below as they appear Click OK when you have finished add the sites. 7. Click Apply and then click OK to close the Java Control Panel. 8. Access the LMS again by following the steps on page If you have trouble after completing all of the steps in this guide, please for further troubleshooting. Include a screenshot of the System Check, see page 6. Citizens Property Insurance Corporation 5/4/

15 Other Errors You May See Security Warning When this message appears the module will not play until you select the I accept check box and then select the Run button. Example showing when Java is out of date This message appears if Java needs to be updated. Citizens Property Insurance Corporation 5/4/

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