Bridgit 4.6. Installation and system administrator s guide

Transcription

1 Bridgit 4.6 Installatin and system administratr s guide

2 Trademark ntice Bridgit, SMART Bard, SMART Meeting Pr, SMART Ntebk, smarttech, the SMART lg and all SMART taglines are trademarks r registered trademarks f SMART Technlgies ULC in the U.S. and/r ther cuntries. Micrsft, Windws, Windws Server, DirectShw and Outlk are either a registered trademark r trademarks f Micrsft Crpratin in the U.S. and/r ther cuntries. Apple, Mac, Mac OS, OS X, ios, isight and QuickTime are trademarks f Apple, Inc. registered in the U.S. and ther cuntries. VMware is a registered trademark r trademark f VMware, Inc. in the United States and/r ther jurisdictins. All ther third-party prduct and cmpany names may be trademarks f their respective wners. Cpyright ntice 2013 SMART Technlgies ULC. All rights reserved. N part f this publicatin may be reprduced, transmitted, transcribed, stred in a retrieval system r translated int any language in any frm by any means withut the prir written cnsent f SMART Technlgies ULC. Infrmatin in this manual is subject t change withut ntice and des nt represent a cmmitment n the part f SMART. This prduct and/r use theref cvered by ne r mre f the fllwing U.S. patents. 09/2013 smarttech.cm/kb/170397

3 Cntents Chapter 1: Welcme 1 Bridgit server sftware 1 Bridgit client sftware 2 SMART Scheduler 3 SMART Scheduler Outlk add-in 3 Chapter 2: Installing Bridgit sftware 5 Preparing fr installatin 6 Installing Bridgit server sftware 14 Chapter 3: Cnfiguring the server sftware 23 Setting passwrds 23 Changing Bridgit server setup ptins 26 Setting meeting ptins 26 Chapter 4: Managing a GSN 31 Bridgit servers in a GSN 31 Bridgit clients in a GSN 35 Chapter 5: Administering the server sftware 37 Viewing status infrmatin 37 Managing servers and meetings 40 Cntrlling Bridgit sftware services 41 Custmizing the Bridgit server s web page 42 Dwnlading the Bridgit client 42 Chapter 6: Using SMART Scheduler 43 Installing SMART Scheduler server sftware 43 Cnfiguring SMART Scheduler server 45 Upgrading SMART Scheduler server 46 Installing the SMART Scheduler Outlk add-in 46 Installing the SMART Scheduler Outlk add-in frm a cmmand line 48 Remving the SMART Scheduler Outlk add-in 50 Chapter 7: Bandwidth and scalability 53 Bandwidth requirements 53 Examples f bandwidth requirements 54 Scaling Bridgit 54 i smarttech.cm/kb/170397

4 C O N T E N T S Appendix A: Trubleshting 55 Using the Bridgit trubleshting tl 56 Mnitring a meeting s perfrmance presenter 60 Mnitring a meeting s perfrmance participant 61 Minimizing netwrk latency 62 Trubleshting Bridgit server cnnectins 64 Trubleshting administratin tl cnnectins 68 Trubleshting SMART Scheduler 71 Index 73 ii smarttech.cm/kb/170397

5 Chapter 1 Welcme Bridgit server sftware 1 SMART Bridgit Administratin Tls 1 Glbal Server Netwrk (GSN) ptin 2 Bridgit client sftware 2 Bridgit sftware and SMART Meeting Pr sftware 3 Bridgit sftware and SMART Ntebk sftware 3 SMART Scheduler 3 SMART Scheduler Outlk add-in 3 Bridgit cnferencing sftware is a cst effective client/server applicatin that lets yu easily schedule meetings t cnnect, share and cllabrate between SMART Bard interactive whitebards, interactive displays and lcal and remte participants anytime, anywhere. Bridgit sftware supprts private lcal and wide area netwrk (LAN and WAN) installatins as well as public deplyment scenaris that use a fully qualified dmain name via the Internet. Fr detailed infrmatin abut using the Bridgit client sftware, refer t its nline Help. Bridgit server sftware Bridgit server sftware passes data between clients and authenticates client cnnectins using ptinally implemented passwrds. SMART Bridgit Administratin Tls Bridgit server sftware includes an administratin tls applicatin. Yu can use SMART Bridgit Administratin Tls t cnfigure servers and view their statuses, manage yur Bridgit sftware licenses, as well as t change passwrds, sharing settings and remte cntrl settings. Yu can als use the administratin tls t set up a message f the day and t cnfigure chat and vide settings. When yu install Bridgit server sftware, a shrtcut t SMART Bridgit Administratin Tls appears n the server s desktp. 1 smarttech.cm/kb/170397

6 C H A P T E R 1 Welcme Glbal Server Netwrk (GSN) ptin The Bridgit Glbal Server Netwrk (GSN) is a netwrk f Bridgit servers at different gegraphical lcatins. The GSN ptimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then autmatically cnnecting the client t that server, regardless f the server they initially cnnected t. Fr example, if there are five clients in Nrth America and five clients in Eurpe all cnnecting t the same meeting, and the GSN cnsists f ne server n each cntinent, each client autmatically cnnects t the nearest, fastest server. This results in nly ne high latency verseas cnnectin, instead f five verseas cnnectins. A GSN wrks just as well fr different buildings in the same city, r even different netwrks in the same building. Bridgit client sftware Bridgit client sftware transmits meeting data t and frm the Bridgit server and displays it t the meeting participants. It is integrated with SMART Meeting Pr sftware r SMART Ntebk cllabrative learning sftware. Features and highlights f Bridgit client sftware include the fllwing: Share multiple displays with lcal and remte participants Share applicatins running n yur SMART Bard interactive whitebard r cmputer desktp with meeting participants Hst live dems, presentatins, training events, webinars and ad hc cllabrative sessins Share and wrk n meeting ntes simultaneusly with remte participants Help clleagues and custmers navigate Internet and intranet sites Request permissin t remtely cntrl a meeting participant s cmputer View ff-site meeting participants using webcams Speak with, and listen t, meeting participants using Vice ver Internet Prtcl (VIP) technlgy 2 smarttech.cm/kb/170397

7 C H A P T E R 1 Welcme Bridgit sftware and SMART Meeting Pr sftware Bridgit sftware is integrated with SMART Meeting Pr sftware and SMART Prduct Drivers t prvide screen sharing and simultaneus viewing f multiple shared displays, VIP and webcam functinality. Bridgit wrks best with the fllwing versins f SMART Meeting Pr sftware: SMART Meeting Pr 4.x and 3.1 sftware SMART Meeting Pr Premium 2.3 sftware SMART Meeting Pr PE (Persnal Editin) sftware Fr detailed infrmatin n this functinality, refer t SMART Meeting Pr sftware dcumentatin. Bridgit sftware and SMART Ntebk sftware Bridgit sftware is integrated with SMART Ntebk sftware t prvide instant cnferencing capabilities. Bridgit wrks best with SMART Ntebk 11.x and 10.8 sftware. Fr detailed infrmatin n this functinality, refer t SMART Ntebk sftware dcumentatin. SMART Scheduler SMART Scheduler allws yu t create meetings in Micrsft Outlk that will autmatically start n a specified Bridgit server. SMART Scheduler mnitrs the Micrsft Exchange server fr upcming Bridgit meetings and starts the meeting n the Bridgit server at the apprpriate time. SMART Scheduler Outlk add-in T use SMART Scheduler, install the SMART Scheduler Outlk add-in n yur client cmputers. This add-in cnsists f a tlbar that appears in the standard meeting request windw in Micrsft Outlk. Yu can create a meeting in Outlk that uses Bridgit sftware by selecting the This is a SMART Bridgit Meeting check bx in the meeting creatin dialg bx. Bth the meeting creatr and the attendees will see a bking in their Outlk calendar that cntains a link t the Bridgit meeting. 3 smarttech.cm/kb/170397

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9 Chapter 2 Installing Bridgit sftware Preparing fr installatin 6 Cmputer requirements 6 Bridgit server sftware requirements 6 Bridgit client sftware requirements 7 SMART Scheduler requirements 8 SMART Scheduler Outlk add-in requirements 8 Sftware licensing 8 Supprted virtualizatin envirnment 8 Access requirements 8 Netwrk administratin experience 9 Access t servers and infrastructure cmpnents n yur netwrk 9 Administratr rights 10 Security 10 Passwrds 10 Dmain names 11 Registered dmain name 11 IPv4/IPv6 addresses 12 Bridgit and firewalls 12 Cnfiguring firewalls 13 Cnfiguring prxy servers 13 Installing Bridgit server sftware 14 Installing the server sftware 15 Upgrading Bridgit server sftware 19 Licensing Bridgit server sftware 19 Activating using the SMART activatin server 19 Activating yur license manually 20 Remving server r user licenses 21 This chapter cntains infrmatin yu will need t prepare fr installatin as well as prcedures that will lead yu thrugh the installatin prcess f Bridgit sftware and its ptins. 5 smarttech.cm/kb/170397

10 C H A P T E R 2 Installing Bridgit sftware Preparing fr installatin Bridgit sftware is scalable, s system requirements vary. The maximum number f users that a server can supprt is cnstrained by bth the server hardware and the netwrk bandwidth available t that server. The exact number f users supprted varies depending n the available bandwidth and the use f Vice ver Internet Prtcl (VIP) audi and webcam functinality. Allwing mre than the recmmended number f simultaneus users may negatively impact perfrmance. T supprt mre users, cnfigure multiple servers t perate as a Glbal Server Netwrk (GSN). N O T E S T determine the amunt f bandwidth yu need, see Bandwidth requirements n page 53. Yur system perfrms best if yu use a high perfrmance server r a dedicated server with n ther applicatins installed. Cmputer requirements Bridgit server sftware requirements Each server must meet the fllwing minimum requirements: 3.1 GHz quad-cre prcessr 4 GB f RAM Windws Server 2003, 2008 R2 r 2012 (32-bit r 64-bit) perating system 250 Mbps netwrk interface card (NIC) that supprts TCP/IP N O T E S 1 Gbps NIC is recmmended. Increased hardware capabilities imprve verall meeting perfrmance. The recmmended maximum number f pen micrphnes with this cnfiguratin is 100. The recmmended maximum number f shared webcams with this cnfiguratin is smarttech.cm/kb/170397

11 C H A P T E R 2 Installing Bridgit sftware Bridgit client sftware requirements Bridgit client sftware allws meeting participants t interact and cllabrate directly with each ther and supprts up t nine shared webcams and nine pen micrphnes per meeting. In rder fr yu t share audi and vide with ther meeting participants, yur cmputer must meet the fllwing minimum requirements. Requirements Windws perating systems Mac OS X perating system sftware Operating systems Client (withut VIP audi r webcam vide) Client (with VIP audi r webcam vide) Windws XP SP3 Windws 7 Windws 8 2 GHz prcessr 1 GB f RAM Bradband Internet cnnectin 2.33 GHz dual-cre prcessr 2 GB f RAM Bradband Internet cnnectin Mac OS X 10.6 (Snw Lepard) Mac OS X 10.7 (Lin) Mac OS X 10.8 (Muntain Lin) 2.0 GHz Intel prcessr 1 GB f RAM Bradband Internet cnnectin 2.4 GHz Intel dual-cre prcessr 2 GB f RAM Bradband Internet cnnectin Prxy server If yu re using Firefx, Internet Explrer 6 r Opera Internet brwsers, cnfigure the brwser s prxy settings and the perating system s prxy settings with the server s prxy settings. Fr all ther brwsers, cnfigure the perating system s prxy settings with the server s prxy settings. Webcam Cmpatibility with DirectShw 9 driver Audi Sund card Supprts 24-bit RGB clr Speakers r headphnes Micrphne Cnfigure the perating system s prxy settings with the server s prxy settings. Internal webcam r isight camera QuickTime applicatin prgram Sund card Speakers r headphnes Micrphne N O T E Yu can dwnlad r update SMART sftware frm smarttech.cm/dwnlads. 7 smarttech.cm/kb/170397

12 C H A P T E R 2 Installing Bridgit sftware SMART Scheduler requirements 2 GHz prcessr 1 GB f RAM Windws Server 2003, 2008 R2 r 2012 (32-bit r 64-bit) perating system Micrsft Exchange Server 2007 SP1, 2010, 2010 SP1, 2010 SP2 r 2013 Micrsft.NET Framewrk 4 Client Prfile 10 Mbps NIC that supprts TCP/IP Netwrk cnnectin t yur Micrsft Exchange Server and Bridgit server Yu must have Bridgit server installed and running n either a separate cmputer (recmmended) r, if required, n the same cmputer where yu ll install the SMART Scheduler server. SMART Scheduler Outlk add-in requirements 2 GHz prcessr 1 GB f RAM Micrsft Outlk 2007, 2010 r 2013 Netwrk cnnectin t yur Micrsft Exchange Server and Bridgit server Sftware licensing After the 60-day free evaluatin perid, users can n lnger cnduct meetings n the server and must purchase and activate a sftware license. T cntinue using the sftware after the evaluatin perid, yu need t purchase a license befre the evaluatin perid expires. When yu purchase a license a Bridgit sftware license, yu re purchasing a server license fr up t 500 cncurrent users and yu receive ne prduct key. Supprted virtualizatin envirnment Bridgit sftware supprts VMware vsphere Hypervisr 4.1. Access requirements Befre yu can successfully install and use a Bridgit server sftware, yu must crrectly cnfigure yur netwrk envirnment. Bridgit server sftware desn t autmatically d this. Therefre, yu need access t varius cmpnents f yur netwrk infrastructure befre yu can cnfigure yur netwrk envirnment apprpriately. 8 smarttech.cm/kb/170397

13 C H A P T E R 2 Installing Bridgit sftware Netwrk administratin experience I M P O R T A N T Bridgit server sftware functins in a cmplex netwrk envirnment. D nt attempt t install r cnfigure the Bridgit server sftware unless yu re an experienced netwrk administratr with a full understanding f hw yur netwrk functins. Access t servers and infrastructure cmpnents n yur netwrk Different netwrk cnfiguratins use different types f access. Netwrk cnfiguratin Private lcal area netwrk (LAN) use Use by different netwrks cnnected t a wide area netwrk (WAN) Use by clients with an Internet cnnectin Type f access If yur Bridgit server will be used nly in a private LAN, yu need access t the fllwing cmpnents f yur LAN infrastructure: An administratr lgin accunt with installatin rights fr the server cmputer yu ll install Bridgit server sftware n. Physical r remte lgin access, and an administratr lgin accunt with cnfiguratin rights, fr yur netwrk s DHCP and DNS servers. Yu culd als need physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, yur netwrk s dmain server which cntrls the sftware firewall cnfiguratins fr all f yur netwrk s client cmputers. This is dependent n yur lcal netwrk s dmain plicies. If yur Bridgit server will be used by different netwrks cnnected t a WAN, yu ll need access t the fllwing cmpnents f yur LAN r WAN infrastructure: Physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, the ruters, WAN firewalls, and prxy servers between different segments f yur WAN. Physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, all DNS servers in each segment f yur WAN. If yur Bridgit server will be accessible t clients via the Internet, yu need access t the fllwing cmpnents: Physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, the ruters, firewalls and prxy servers between yur netwrk and the Internet. Lgin access with cnfiguratin rights t the Internet registrar which cntrls yur cmpany s public Internet DNS recrds. 9 smarttech.cm/kb/170397

14 C H A P T E R 2 Installing Bridgit sftware Netwrk cnfiguratin Use f SMART Scheduler Type f access If yu want t use the Bridgit Outlk add-in and SMART Scheduler integratin with Micrsft Exchange, yu need physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, yur cmpany s dmain server. This server is used t create user accunts fr use n yur Micrsft Exchange server. Administratr rights After yu install and cnfigure Bridgit server sftware, yu may want t administer the server t check infrmatin such as perfrmance lgs and use recrds. T d this, yur administratr needs physical r remte lgin access and a user lgin accunt n the Bridgit server cmputer. Security Bridgit sftware cmplies with Secure Sckets Layer (SSL) 3.0 t encrypt data transmitted using a TCP cnnectin. It uses OpenSSL t generate a self-signed SSL certificate used fr data encryptin. Each time the server starts, it generates a new 1024-bit SSL certificate and negtiates a new 256-bit encryptin key with each client. Hwever, if a client is unable t negtiate a set f encryptin keys with the server, n cnnectin is established. Bridgit sftware als uses Secure Real-time Transprt Prtcl (SRTP) t encrypt audi traffic transmitted using a UDP cnnectin. These encryptins prevent third parties frm intercepting data transmitted between client and server. The cipher suite negtiated between a Windws perating system server and client is an AES256- SHA cipher suite, including RSA encrypted key exchange, digest authenticatin and 256-bit SSL data encryptin. Bridgit sftware fr Mac OS X perating system sftware als implements 256-bit SSL encryptin. Passwrds System administratrs and meeting creatrs can set fur types f passwrds t enhance Bridgit sftware security. These passwrds aren t mandatry. I M P O R T A N T If yu assign a server access passwrd, SMART recmmends that yu als assign a meeting creatin passwrd. 10 smarttech.cm/kb/170397

15 C H A P T E R 2 Installing Bridgit sftware Passwrd type Server access passwrd Descriptin An ptinal passwrd that a meeting participant uses when cnnecting t a Bridgit server. The server access passwrd allws the participant t access the server and view the list f meetings n it. I M P O R T A N T If yu assign a server access passwrd, yu shuld als assign a meeting creatin passwrd. Meeting creatin passwrd An ptinal passwrd that a meeting wner uses t create a meeting n the Bridgit server. Users wh type the meeting creatin passwrd can als see the list f active meetings n the server. N O T E After yu install Bridgit server sftware, yu can use SMART Bridgit Administratin Tls t create additinal server access and meeting creatin passwrds. Meeting passwrd Administratr access passwrd A passwrd that a meeting participant uses t jin a meeting. The meeting creatr sets this passwrd. A passwrd that server administratrs creates t jin any meeting n the server. Administratrs can then mnitr meetings and ensure the server is being used apprpriately. Dmain names If yu re using a public dmain name, yur Bridgit server is accessible t clients cnnecting via the Internet. If yu use a private dmain name, yur Bridgit server is accessible nly t clients cnnecting frm within yur LAN. Registered dmain name T access a server ver the Internet, yu must use a fully qualified dmain name (FQDN) that exists in the recrds f a public DNS server. If an FQDN isn t available fr yur server, users can access yur server ver the Internet using its IP address directly. I M P O R T A N T D nt mix FQDNs and unqualified dmain names (thse nt registered n a DNS server) in the same Bridgit server GSN. 11 smarttech.cm/kb/170397

16 C H A P T E R 2 Installing Bridgit sftware IPv4/IPv6 addresses During the installatin prcess, Bridgit sftware detects the IP addresses bund t the servers netwrk interface cards. Yu can chse t bind Bridgit sftware t ne r all f the cmputers IP addresses, if there is mre than ne IP address assigned t the cmputer. T check if yur public dmain name reslves t an IP address 1. Select Start > Run n the cmputer where yu ll install the Bridgit server sftware. 2. Type cmd, and then press ENTER. A Cmmand Prmpt dialg bx appears. 3. Use the ipcnfig cmmand t determine the server s IP address. 4. Use either the nslkup cmmand r the ping cmmand against the dmain name fr the Bridgit server t determine the IP address that the netwrk s DNS returns. 5. Cmpare this IP address t the Bridgit server s IP address frm step 3. If the IP addresses are the same, the netwrk s DNS is cnfigured crrectly. N O T E S Yur dmain name must reslve t a valid IP address fr yu t be able t use it t cnfigure yur Bridgit server. The ping can fail fr reasns unrelated t the public dmain name and still reslve t a cmputer name r IP address. Bridgit and firewalls Bridgit sftware autmatically detects and emplys the mst secure and efficient methds available t cnnect clients and t maintain ptimal meeting perfrmance. Hwever, SMART recmmends installing yur Bridgit server behind a firewall t prevent unauthrized access. The firewall must pen prt 80 fr HTTP traffic cming int the server and ging ut t the client. N O T E SMART desn t recmmend deplying Bridgit servers with nly HTTP cnnectivity. 12 smarttech.cm/kb/170397

17 C H A P T E R 2 Installing Bridgit sftware Cnfiguring firewalls Yu can install yur Bridgit server sftware behind a sftware firewall, prxy server, hardware firewall r ruter. Fr ptimal perfrmance, enable bth primary and secndary TCP prts and a range f UDP prts fr VIP audi n the server. Firewalls fr the server shuld allw inbund cmmunicatin t the server n all specified prts. Firewalls fr the client shuld allw utbund cmmunicatin frm the client n all specified prts. Fr best perfrmance, allw inbund TCP and UDP traffic t the server n the default prts specified in the fllwing table. Default prts Type/prtcl Use 80 TCP/HTTP Initial cnnectin t the Bridgit server t display the web page frm which the users dwnlad the Bridgit client. Initial cnnectin t the Bridgit server frm the Bridgit client when lking fr meetings t jin r when creating new meetings. Fallback cmmunicatin methd fr all ther Bridgit functins when ther prts are unavailable (lwer perfrmance than ther prts). 80 TCP/Bridgit Primary prt fr data, screen viewing and webcam traffic fr Bridgit meetings. If this prt is limited t nly HTTP, Bridgit sftware attempts t use the secndary prt (9933) fr this traffic. If this prt is blcked r unavailable, Bridgit sftware uses HTTP n the primary prt, which can affect perfrmance TCP/Bridgit Secndary prt fr data, screen viewing and webcam traffic fr Bridgit meetings t 9920 UDP/Bridgit Primary prt range fr VIP audi traffic fr Bridgit meetings. If these prts are blcked r unavailable, Bridgit sftware falls t TCP r HTTP n the primary r secndary prt, which can negatively affect perfrmance. Cnfiguring prxy servers Yu can cnfigure yur Bridgit server sftware t wrk with any prxy server that adheres t the RFC 2068 HTTP standard. If yu install yur Bridgit server sftware behind a prxy server, yu must create access plicy rules fr inbund and utbund traffic n that prxy server. Yu can further enhance yur netwrk security by enabling authenticatin, such as basic, digest r NT LAN Manager (NTLM) authenticatin. 13 smarttech.cm/kb/170397

18 C H A P T E R 2 Installing Bridgit sftware N O T E Althugh prxy servers prtect internal netwrks frm intruders, they unavidably intrduce netwrk latency. If yu incrprate a prxy server, cnfigure each meeting participant s Internet brwser t allw access t the Bridgit server. Installing Bridgit server sftware When yu install Bridgit server sftware, cnsider the fllwing pints: If yu install Bridgit server sftware n a dedicated server with ne netwrk interface card (NIC), select All (default) t bind Bridgit t all IP addresses. If yur netwrk uses netwrk address translatin (NAT), use prt frwarding t redirect external requests t the NIC. If the server is multi-hmed (has multiple NICs), select the internal IP address t bind Bridgit t the internal NIC. Use prt frwarding t redirect external requests t the external NIC. If yu install Bridgit server sftware n a server running ther web server applicatins (fr instance, Micrsft IIS r any ther web server applicatin using prt 80), yu can cnfigure Bridgit in either f the fllwing ways: Using IP specific binding. Each server binds t a specific IP address. Yu can add multiple IP addresses t a single NIC n Windws servers by selecting Cntrl Panel > Netwrk Cnnectins > Internet Prtcl (TCP/IP). Custmizing the default primary server prt. In this case, multiple applicatins can bind t the same IP address but n different prts. This setup requires users t specify the prt when cnnecting t Bridgit client (fr example, server.cmpany.cm). I M P O R T A N T Befre yu start SMART Bridgit Administratin Tls, yu might need t temprarily disable the ther services listening n the same prt as Bridgit services. When yu finish cnfiguring Bridgit server sftware, restart the services yu disabled. 14 smarttech.cm/kb/170397

19 C H A P T E R 2 Installing Bridgit sftware Installing the server sftware T install Bridgit server sftware 1. G t smarttech.cm/dwnlads. 2. Dwnlad Bridgit sftware and run the CnferenceServicesSetup.exe file. The SMART Bridgit InstallShield Wizard pens and displays the start-up screen. 3. Click Next. The License Agreement page appears. 4. Read the agreement. If yu accept, click I accept, and then click Next. N O T E If yu want t keep a hard cpy f the agreement fr yur recrds, click Print. The Destinatin Flder dialg bx appears. 5. Click Next t use the default destinatin flder. OR Click Change t select a new lcatin fr Bridgit sftware, and then brwse t the desired flder and click OK. 6. Click Next. The Server Address Cnfiguratin page appears. 15 smarttech.cm/kb/170397

20 C H A P T E R 2 Installing Bridgit sftware 7. Cnfigure yur server by selecting ne f the fllwing ptins: Optin IPv4 address and IPv6 address Descriptin The installatin sftware detects all IP addresses assigned t the server. T use all the addresses, select All in the IPv4 address r IPv6 address bx. N O T E S If yu select all addresses, Bridgit sftware clients can use any IP address assigned t the server cmputer t cntact the Bridgit server. T restrict the IP addresses thrugh which yur server is reachable, select a specific IP address. If the IP address fields are unavailable, Bridgit sftware has autmatically detected that yu dn t have mre than ne IP address t chse frm. Public dmain name Each Bridgit server requires a fully qualified dmain name (fr example, cnference.cmpany.cm:88 r server.cmpany.cm:88) r a hst name (fr LAN access nly). I M P O R T A N T If yu use the cmputer s netwrk hst name as the dmain name, the server is accessible nly frm within the LAN. Internet users d nt have access t the server. D nt mix fully qualified dmain names and cmputer hst names within the same Bridgit GSN. 8. Click Next. The Server Prt Cnfiguratin page appears. 16 smarttech.cm/kb/170397

21 C H A P T E R 2 Installing Bridgit sftware 9. Cnfigure the prts using the fllwing ptins: Optin Primary TCP prt Enable secndary TCP prt Descriptin By default, Bridgit sftware uses prt 80 as its primary prt. If yur server is running anther applicatin that uses prt 80, yu must assign Bridgit sftware t an unccupied prt. Cnfigure yur firewall t allw incming and utging TCP traffic n yur chsen prt. By default, Bridgit sftware uses prt If yu want t use a different prt, make sure it desn t cnflict with any ther applicatins running n the server cmputer. N O T E If yur server is running anther applicatin that uses either f these prts, yu must assign Bridgit sftware s primary and secndary prts t unccupied prts. Cnfigure yur firewall t allw incming and utging TCP traffic n the chsen prts. Enable UDP prts (audi ptimizatin) Whenever pssible, Bridgit sftware uses UDP fr audi transmissin t avid the additinal verhead f TCP in a timing-sensitive situatin. SMART strngly recmmends that yu enable UDP t minimize audi lag in Bridgit meetings. Yu must pen a range f UDP prts (9901 t 9920) n yur firewall t use this feature. N O T E S If yu cnfigure Bridgit server sftware t use a TCP prt that isn t the default, users must specify the prt when cnnecting t the server. Fr example, t cnnect t a Bridgit server n prt 8080, users must type server.cmpany.cm: A UDP prt supprts up t 10 participants with ptimal perfrmance. By default, Bridgit sftware pens 20 UDP prts t allw apprximately 200 cncurrent participants. Open mre prts t accmmdate mre participants. If yur netwrk uses a firewall, yu must cnfigure it t allw incming TCP and UDP traffic n these prts. 10. Click Next. The Server Passwrd Security page appears. 17 smarttech.cm/kb/170397

22 C H A P T E R 2 Installing Bridgit sftware 11. Optinally, create the fllwing passwrds fr server passwrd security: Passwrd Server access Descriptin An ptinal passwrd that a meeting participant uses when cnnecting t a Bridgit server. The server access passwrd allws the participant t access the server and view the list f meetings n it. I M P O R T A N T If yu assign a server access passwrd, yu shuld als assign a meeting creatin passwrd. Meeting creatin An ptinal passwrd that a meeting wner uses t create a meeting n the Bridgit server. Users wh type the meeting creatin passwrd can als see the list f active meetings n the server. N O T E After yu install Bridgit server sftware, yu can use SMART Bridgit Administratin Tls t create additinal server access and meeting creatin passwrds. 12. Click Next. The Ready t Install page appears. 13. Click Back t change the settings. OR Click Install t begin the installatin. The Installing SMART Bridgit dialg bx appears and the installatin validates. The setup status appears n the green status bar. 14. Click Finish in the SMART Bridgit InstallShield Wizard t cmplete the installatin. After yu finish installing the sftware, use SMART Bridgit Administratin Tls t activate the server sftware using a valid server prduct key, t install user licenses, t change the server settings and t view status infrmatin. Fr mre infrmatin n SMART Bridgit Administratin Tls, click Help t pen the Bridgit Administratr s Help. I M P O R T A N T The Bridgit sftware installatin includes a 60-day evaluatin license fr the server and up t 500 cncurrent users. See Licensing Bridgit server sftware n the next page fr infrmatin n installing and activating server and user licenses. 18 smarttech.cm/kb/170397

23 C H A P T E R 2 Installing Bridgit sftware Upgrading Bridgit server sftware T upgrade yur Bridgit server sftware 1. G t smarttech.cm/dwnlads. 2. Dwnlad Bridgit sftware and run the CnferenceServicesSetup.exe file. A message appears asking if yu want t upgrade r repair the prgram cmpnents frm the previus versin, and warning yu that all pen meetings will be clsed during the upgrade. 3. Click Yes t clse an pen meeting and cntinue with the upgrade. The SMART Bridgit InstallShield wizard appears. Fllw the prcedure in Installing the server sftware n page 15. OR Click N, and then end the meeting using the n-screen instructins. Licensing Bridgit server sftware Once yur 60-day trial expires, yu must activate yur server and user licenses t cntinue using Bridgit sftware. N O T E S If yu upgrade frm versin 3 t versin 4, yur versin 3 licenses cntinue t wrk with versin 4. If yu upgrade frm a versin earlier than 3.1, the sftware s VIP audi features aren t available. Activating using the SMART activatin server T activate yur license using the SMART activatin server 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 2. Select the server yu want t activate frm the Server list. 3. Click Install Server License. The Install Server License dialg bx pens. 4. Type yur prduct key in the Prduct Key bx, and then click OK. 19 smarttech.cm/kb/170397

24 C H A P T E R 2 Installing Bridgit sftware After yu activate the prduct key, yur server sftware infrmatin appears in the Licenses fr selected server table, the related status changes t Activated, and yu have 500 installed licenses. I M P O R T A N T When yu purchase the Bridgit 4.6 sftware service license, yu re purchasing a server license and ne prduct key that activates the server fr up t 500 cncurrent users. Activating yur license manually T activate yur license by 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 2. Right-click the license yu want t activate in the Licenses fr selected server table, and then select Activate. The Activate License dialg bx appears. 3. Click Activate manually, and then click Cntinue. The Manual Activatin dialg bx appears. I M P O R T A N T This dialg bx cntains yur prduct key and installatin ID which a SMART supprt specialist uses t create yur activatin key. 4. yur prduct key and installatin ID t SMART supprt (smarttech.cm/cntactsupprt). Yu receive a reply with yur activatin key. N O T E Yu have 60 days frm the date f installatin t enter the activatin key. 5. Right-click the license yu want t activate in the Licenses fr selected server table, and then select Activate. 6. Click Activate Manually, and then type the activatin key. 7. Click OK. After yu activate the prduct key, yur license infrmatin appears in the Licenses fr selected server table and the related license status changes t Activated. 20 smarttech.cm/kb/170397

25 C H A P T E R 2 Installing Bridgit sftware T activate yur license by phne 1. Call SMART Supprt (smarttech.cm/cntactsupprt) and request yur prduct key and installatin ID. The SMART Supprt representative uses yur prduct key and installatin ID t create and prvide yur activatin key. 2. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 3. Right-click the license yu want t activate in the Licenses fr selected server table, and then select Activate. 4. Click Activate Manually, and then type the activatin key. 5. Click OK. After yu activate the prduct key, yur license infrmatin appears in the Licenses fr selected server table and the related license status changes t Activated. Remving server r user licenses If yu remve a server license r a bundle f user licenses, the prduct keys remain valid and yu can add them again at any time. T remve server r user licenses 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 2. Right-click the license yu want t remve in the Licenses fr selected server table, and then select Delete. A cnfirmatin dialg bx appears. 3. Click OK. 21 smarttech.cm/kb/170397

26

27 Chapter 3 Cnfiguring the server sftware Setting passwrds 23 Changing the server access passwrd 23 Changing the meeting creatin passwrd 24 Changing the administratr access passwrd 25 Assigning an API authrizatin passwrd 26 Changing Bridgit server setup ptins 26 Setting meeting ptins 26 Disabling remte cntrl 27 Disabling webcams 27 Disabling text chat 27 Disabling the Raise Hand feature 28 Disabling the Knck feature 28 Adding a message f the day 29 Cnfiguring meeting audi settings 29 Using Vice ver Internet Prtcl (VIP) 29 Using third-party audi 30 Yu can use SMART Bridgit Administratin Tls n any Bridgit server t assign client access and server access passwrds, t create a message f the day, and t enable remte cntrl. If yu re using a GSN, these settings autmatically update n all yur Bridgit servers. Setting passwrds Yu can assign, change r remve many f the passwrds users and administratrs use with Bridgit. Changing the server access passwrd Server access passwrds are ptinal. Assign a server access passwrd if yu want users t have t type a passwrd befre they can view the list f active meetings n a server. Yu can assign as many server access passwrds as necessary. 23 smarttech.cm/kb/170397

28 C H A P T E R 3 Cnfiguring the server sftware I M P O R T A N T If yu assign a server access passwrd, yu shuld als assign a meeting creatin passwrd. T change server access passwrds 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select Server access passwrd in the Client access passwrds area. 3. Type the passwrds yu want t use. Use a semicln t separate multiple passwrds (fr example, apple;banana;pear). N O T E S T revke a passwrd, remve it frm the list. If the server access passwrd and meeting creatin passwrd are identical, yu re prmpted fr nly the server access passwrd. 4. Click Apply. N O T E S Remember t give the passwrds t everyne wh s authrized t view the list f active meetings. Participants wh receive an invitatin t jin a meeting can click the link in the invitatin t bypass the server access passwrd. Hwever, the participant can jin nly the meeting they re invited t. The participant can t view the list f ther active meetings n the server. Changing the meeting creatin passwrd Meeting creatin passwrds are ptinal. Assign a meeting creatin passwrd if yu want users t have t type a passwrd befre they can create a meeting. Yu can assign as many passwrds as necessary. I M P O R T A N T If yu assign a server access passwrd, yu must als assign a meeting creatin passwrd. 24 smarttech.cm/kb/170397

29 C H A P T E R 3 Cnfiguring the server sftware T change meeting creatin passwrds 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select Meeting creatin passwrd in the Client access passwrds area. 3. Type the passwrds yu want t use. Use a semicln t separate multiple passwrds (fr example, apple;banana;pear). N O T E S T revke a passwrd, remve it frm the list. If the server access passwrd and meeting creatin passwrd are identical, yu re prmpted fr nly the server access passwrd. 4. Click Apply. N O T E Remember t give the passwrds t everyne wh s authrized t create meetings. Changing the administratr access passwrd Administratrs can access and mnitr any meeting n the Bridgit server using an administratr access passwrd. T assign an administratr access passwrd 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select Admin access passwrd in the Client access passwrds area. 3. Type the passwrds yu want t assign. 4. Click Apply. N O T E S Yu can assign nly ne administratr access passwrd. The administratr appears as Administratr in a Bridgit meeting s participant list but desn t have any special capabilities in the meeting. If yu create a meeting that uses the same passwrd as the administratr s, n meeting members appear as Administratr in the participant list. 25 smarttech.cm/kb/170397

30 C H A P T E R 3 Cnfiguring the server sftware Assigning an API authrizatin passwrd Only riginal equipment manufacturers using the Bridgit applicatin prgramming interface (API) use this authrizatin passwrd. T assign an API authrizatin passwrd 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select API authrizatin passwrd in the Server access passwrds area. 3. Type the passwrd yu want t assign. 4. Click Apply. N O T E S Yu can assign nly ne API authrizatin passwrd. T revke the passwrd, clear the API authrizatin passwrd check bx. Remember t give the passwrd t third-party users whse systems are integrated with Bridgit sftware. Changing Bridgit server setup ptins Administratrs can change server setup infrmatin including the registered dmain name and primary and secndary prt numbers. T change the server setup ptins 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Setup tab. 2. Mdify the ptins as required. Cnfiguratin changes n this page dn t take effect until yu restart bth the Bridgit Master Service and the Cnference Service in Windws Services Manager (see Cntrlling Bridgit sftware services n page 41). Setting meeting ptins Yu can cnfigure, enable and disable several features f Bridgit that are available t meeting participants. 26 smarttech.cm/kb/170397

31 C H A P T E R 3 Cnfiguring the server sftware Disabling remte cntrl T prevent presenters frm sharing cntrl f their cmputers with ther participants, disable the remte cntrl setting in SMART Bridgit Administratin Tls. T disable remte cntrl 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Remte Cntrl check bx. N O T E S Remte cntrl is available in active meetings until they end. Remte cntrl is disabled in new meetings and the ptin desn t appear t meeting participants. Disabling webcams T prevent participants frm sharing vide, disable the webcam setting in SMART Bridgit Administratin Tls. T disable webcams in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Webcams check bx. N O T E S Webcams are available in active meetings until they end. Webcams are disabled in new meetings and the ptin desn t appear t meeting participants. Disabling text chat T prevent participants frm sharing chat messages, disable the text chat setting in SMART Bridgit Administratin Tls. T disable text chat in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 27 smarttech.cm/kb/170397

32 C H A P T E R 3 Cnfiguring the server sftware 2. Clear the Enable Chat check bx. N O T E S Text chat is available in active meetings until they end. Text chat is disabled in new meetings and the ptin desn t appear t meeting participants. Disabling the Raise Hand feature T prevent participants frm interrupting the meeting with the Raise Hand feature, disable the feature in SMART Bridgit Administratin Tls. T disable the raise hand feature in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Raise Hand check bx. N O T E S The Raise Hand feature is available in active meetings until they end. The Raise Hand feature is disabled in new meetings and the ptin desn t appear t meeting participants. Disabling the Knck feature T prevent participants frm kncking and entering a meeting withut a passwrd, disable the Knck feature in SMART Bridgit Administratin Tls. T disable the knck feature in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Knck check bx. N O T E S The Knck feature is available in active meetings until they end. The Knck feature is disabled in new meetings and the Knck t Jin buttn desn t appear t participants trying t jin the meeting. 28 smarttech.cm/kb/170397

33 C H A P T E R 3 Cnfiguring the server sftware Adding a message f the day Select this ptin t create a message users see when they pen the Bridgit client. T add a message f the day 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Select the display frequency in the Message f the day area. 3. Type the message in the Message f the Day text bx (maximum 256 characters). 4. Click Apply. Cnfiguring meeting audi settings Using Vice ver Internet Prtcl (VIP) By default, Bridgit sftware s audi is enabled, allwing meeting participants t speak t each ther during meetings. Up t nine participants in a meeting can speak cncurrently using Bridgit s VIP feature. Bridgit s VIP implementatin incrprates Secure Real-time Transprt Prtcl (SRTP) cmmunicatin n UDP prts, prcessing audi data as a steady stream with minimal lag time. When mre than nine peple are in a meeting, participants can pen and clse their micrphnes t give thers the pprtunity t speak. T disable meeting audi 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Audi/Vide tab. 2. Clear the Enable Audi check bx. N O T E S Meeting audi is available in active meetings until they end. Meeting audi is disabled in new meetings. T select a default audi ptimizatin when using VIP 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Audi/Vide tab. 29 smarttech.cm/kb/170397

34 C H A P T E R 3 Cnfiguring the server sftware 2. Select Use VIP Audi, and then select ne f the fllwing: Optimize fr high audi quality prvides the best quality meeting audi. It als cnsumes the mst bandwidth. Optimize fr lw bandwidth uses less bandwidth but desn t prvide ptimal audi quality. Using third-party audi If yu re using a third-party vice bridge instead f VIP, yu can prvide the telephne number and meeting cde t participants s they can jin the meeting. T ntify participants f a third-party vice bridge 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Audi/Vide tab. 2. Select Use a third-party Vice Bridge r audi-cnferencing prvider. 30 smarttech.cm/kb/170397

35 Chapter 4 Managing a GSN Bridgit servers in a GSN 31 Setting up a lcal GSN server 32 Adding a remte Bridgit server t the GSN 32 Remving a lcal server frm a GSN 33 Remving a Bridgit server frm a GSN 33 Changing GSN server infrmatin 34 Manually recnnecting t a remte GSN server 34 Ending a GSN meeting 34 Bridgit clients in a GSN 35 Cnnecting t a GSN server 35 Selecting r viewing GSN server infrmatin 35 Disabling the Pick fastest server ptin 36 A Bridgit GSN is a netwrk f Bridgit servers in different gegraphical lcatins. A GSN ptimizes bandwidth and reduces latency fr enterprise Bridgit deplyment. Yu dn t have t install the GSN separately. Install the Bridgit server sftware and use SMART Bridgit Administratin Tls t cnfigure the GSN ptins. See Installing the server sftware n page 15 fr installatin infrmatin. Bridgit servers in a GSN Yu install each server in a GSN as an independent Bridgit server. Once included in a GSN, each independent server becmes a nde in the netwrk with independent server capabilities. N O T E The requirements fr a GSN server are the same as a standard Bridgit server. See Preparing fr installatin n page 6 fr details. 31 smarttech.cm/kb/170397

36 C H A P T E R 4 Managing a GSN Setting up a lcal GSN server When yu install Bridgit server sftware, a shrtcut t SMART Bridgit Administratin Tls appears n yur desktp. N O T E S Changes made n the Optins, Audi and Security tabs in SMART Bridgit Administratin Tls n ne server in a GSN autmatically apply t all servers in that GSN. Yur server name shuld describe yur lcal server in plain language. The server passwrd is used by ther servers in the GSN t add yur server. This passwrd is mandatry. T set up yur lcal GSN server 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Type a name fr yur server in the Descriptin bx in the Server setup infrmatin area. 3. Type a passwrd fr the server in the Server passwrd bx. 4. Click Apply. N O T E The Apply buttn is enabled when yu enter a server passwrd. Adding a remte Bridgit server t the GSN T add a remte Bridgit server t the GSN 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Click Add. The Add Server dialg bx appears. 32 smarttech.cm/kb/170397

37 C H A P T E R 4 Managing a GSN 3. Type the server address, server prt and GSN passwrd fr the server yu want t add, and then click OK. N O T E S All three bxes must be filled in befre the OK buttn is available. If yu try t subscribe t yur wn server, an errr message appears. If there s n GSN but yu have tw servers and want t frm a GSN with them, yu can use either server t add the ther. If there are tw r mre servers in a GSN, yu can t add yur server t that GSN. An existing member must add yur server. Once yu add the server, the Server list displayed n every member server f the GSN updates with the new server infrmatin. If meetings are running that include these servers, the Cnference Server list n the Meetings tab als updates. Remving a lcal server frm a GSN T remve a lcal server frm a GSN 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the lcal server yu want t remve in the Server list. 3. Click Remve Lcal, and then click OK t cnfirm. N O T E S The server is remved frm every user s Server list. If clients are cnnected t meetings at the time f the server remval, they remain n the Meetings list f the server cmputer hsting them. Remving a Bridgit server frm a GSN T remve a Bridgit server frm a GSN 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the server yu want t remve in the Server list. 33 smarttech.cm/kb/170397

38 C H A P T E R 4 Managing a GSN 3. Click Remve, and then click OK t cnfirm. N O T E S The server is remved frm every user s Server list. If clients are cnnected t meetings when the server is remved, they remain n the Meetings list f the server cmputer hsting them. Changing GSN server infrmatin T change GSN server infrmatin 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Type new infrmatin in the Descriptin bx r the Server passwrd bx. 3. Click Apply. The new infrmatin is pushed t all ther servers in the GSN. Manually recnnecting t a remte GSN server T manually recnnect t a remte GSN server 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the server yu want t cnnect t in the Server list. 3. Click Recnnect. N O T E The Recnnect buttn is unavailable when there s already a valid cnnectin r when n server is selected. Ending a GSN meeting T end a meeting n the lcal GSN server 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Meetings tab. 2. Select a meeting in the list. 34 smarttech.cm/kb/170397

39 C H A P T E R 4 Managing a GSN 3. Click End meeting. N O T E Yu can end meetings that exist n yur lcal server nly. If the meeting is created n a remte server, the End Meeting buttn is unavailable. Bridgit clients in a GSN Bridgit clients in a GSN detect and cnnect t the GSN server with the fastest cnnectin speed. Once this selectin and cnnectin is cmplete, the GSN ptimizes the bandwidth fr the netwrk. Cnnecting t a GSN server Cnnecting t GSN servers is similar t cnnecting t a single Bridgit server. The main difference is that the SMART GSN client autmatically detects the fastest server in the GSN and cnnects yu t it, regardless f the server address yu enter. T cnnect t the GSN 1. In yur Internet brwser, g t yur Bridgit server. 2. Click the Dwnlad Sftware link, and then run the client sftware. Selecting r viewing GSN server infrmatin T select r view a GSN server 1. Duble-click the SMART Bridgit icn n yur desktp. The SMART Bridgit Sftware dialg bx appears. 2. Click the server icn in the bttm-left crner f the SMART Bridgit Sftware dialg bx, if yu want t cnnect t a different server. The Server Infrmatin dialg bx appears. N O T E S Starting server is the name r address yu typed int yur brwser. Fastest server is the name r address f the fastest server in the GSN. 3. Type the name f the new server r select a server frm the drp-dwn list. 4. Click Cnnect. 35 smarttech.cm/kb/170397