Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts!

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1 Practice law, not IT. You can save costs while outsourcing to the US law firm technology experts! Project Leadership Associates, Inc. (PLA), the largest provider of business and technology consulting services, focused on the US legal market, helps law firms and corporate law departments manage or outsource their internal and client networks and application environments. We do this so you can invest and focus on the delivery of legal advice, not on Information Technology (IT). We help you by: Reducing your annual technology capital and likely, operating cost spend. Decreasing downtime. Reducing security risk. Improving after hours access from anywhere. Speeding the flow of targeted information to enable management decision making. Reducing risk due to business interruption. We think you want to focus on advising clients let us focus on your information technology. We have helped our clients improve, manage or outsource their business operations, networks and software application environments over the past 12 years. Let PLA s 360 satisfied legal clients be the judge! PLA s Managed Services offerings include: Legal Hosting o we host, monitory and support your network and application environment at a secure hosting center Legal Network and Monitoring o we monitor and support your network environment at your location (on or off site) Legal Business Application and Monitoring o we manage some or all of your software applications (on or off site) Legal Desktop o we manage the software applications that your lawyers and staff use at their desks

2 Sourcing Upgrades Procurement User Support/ Help Desk Reporting Client Configurable Asset Performance Mgmt/ Monitoring Diagnosis/ Repairs Application Network Mgmt Law firms and corporate legal departments rely heavily on their networks, document centric software, administrative software and other legal practice technologies and applications to drive, manage and deliver legal professional services forward. Traditionally law firms staff, build and maintain an IT department and technology infrastructure to support these needs. This creates significant resource investment in recruiting, training and retention, annually outlay of capital and causes organizations to dilute core business focus. There are few law firms in the legal marketplace that are prepared to continually invest in the appropriate staff and systems to optimize technology benefits. We have the solutions. PLA can help you mitigate your IT challenges, improve the quality of service, reduce costs and respond faster. PLA s Managed Services Solutions (MSS), offer your law firm the peace of mind that your business is secure and users, and especially clients, have uninterrupted access to information and applications. If an issue does occur, a proven process commences that utilizes experienced personnel to identify, develop low risk remediation approaches and correct the problem in the quickest fashion possible. Managed Services Benefits: Reduce costs o Lower capital costs, and likely, operating costs; o Avoid unnecessary hardware/software/services spend; o Avoid legal IT resource replacement; o Reduce systems downtime.

3 Increase speed o Enable improved response to user issues (lawyers, timekeepers, management and administrative staff); o Exploit IT experts to more quickly provide solutions to IT issues; o Upgrade legal systems infrastructure faster. Reduce risk o Minimize downtime; o Mitigate IT resources leaving you in the lurch or resource dependency; o Avoid depending on your internal IT resources to know it all ; o Avert purchase of equipment or software that is not used or is overkill. Improve value o Provide better solutions and more appropriate legal technologies and software to your law firm or corporate law department; o Enable more ubiquitous and time systems access for your legal clients; o Improve quality of solutions and responsiveness to users; o Improve system uptime. Keep your sanity! o Attain peace of mind that highly skilled, network and application management experts are servicing your organization. You can reach us at or write us at If you wish to learn more about PLA, our Managed Services offerings, and the 360 law firms and corporate law departments that we serve, please view our website at:

4 Legal Hosting Solutions Whether it s transitioning your law firm s network, protecting a critical legal software application or providing a platform to address disaster recovery and business continuity concerns, today s law firm s can recognize tremendous value in remotely hosted solutions. Many providers of legal services are unsure of the current solutions available, have not taken the steps to keep up with the multitude of technology options, or think the time and cost investment will be too time consuming. Modern advancements in optimizing servers, disk space, software applications and reduced bandwidth cost, can enable law firms to operate more efficiently and reduce costs by choosing a hosted solution. Sourcing Upgrades Procurement User Support/ Help Desk Reporting Client Configurable Asset Performance Mgmt/ Monitoring Diagnosis/ Repairs Application Network Mgmt Benefits: Minimal or No Up Front Cost Whether you need a disaster recovery platform, legal application protection or an entire network infrastructure, PLA can provide a hosting solution designed to get your law firm moving forward with minimal or no upfront capital investment.

5 Improved Business Continuity Hosting the Firm s software applications or network in our fully hardened Tier 1 data hosting center removes the risk of most on site security and environmental exposures. If your business location becomes unavailable due to an outage or disaster event, secure remote access is available through any internet connection for one user or the entire law firm. Painless Scalability Our solutions scale to meet your legal needs and growth with ease, in a way that would be impossible for a single law firm to match. Gone is the need to plan for business growth and resulting network needs and the pain of being penalized for forecasting mistakes. Simply order the needed hosting and support services and enjoy the flexible scalability with our pay as you go solution. Increased Security Virtual Private Networks (VPN) provides secure access on multiple levels with the ability to control access to the lawyer/manager/user. Our hosting solutions remove the exposure of onsite network issues with employees and physical access to the network. Remote Accessibility Network connectivity between remote and home offices and the firm s increasingly remote workforce is easily accomplished with common VPN access that ensures secure entry and business continuity from anywhere internet service is available. Our data hosting centers have hundreds of available vendor options for connectivity to your hosted solution. Current clients use various telecommunications options including MPLS, Layer 2, and T1 circuits for connectivity. Standardized and Current Platforms Centralized networking, hardware and software management make it easier and more efficient to manage your firm s environment. Having common platforms reduces service costs and allows upgrades to be implemented with less difficulty. You can reach us at or write us at If you wish to learn more about PLA, our Managed Services offerings, and the 360 law firms and corporate law departments that we serve, please view our website at:

6 Legal Network and Monitoring PLA can take responsibility for the health and security of your legal network through a combination of remote and periodic on site activities. Our network management services cover network monitoring, maintenance and repairs. Our hosted and centralized legal network monitoring solution maximizes network availability by providing round the clock monitoring of critical components (servers, infrastructure, backup devices, network applications, etc.). Our solution can be easily and transparently integrated into your current network. The PLA legal network monitoring solution allows you to focus on your business while we watch over your network. Sourcing Upgrades Procurement User Support/ Help Desk Reporting Client Configurable Asset Performance Mgmt/ Monitoring Diagnosis/ Repairs Application Network Mgmt Our Monitoring Services include: Round the clock (24/7/365) monitoring Instant alerts as well as detailed monthly reporting utilization, capacity, up time, etc. Optimal network performance (when combined with our maintenance and repair services)

7 Rapid remediation with guaranteed response time (when combined with our repair services) With instant alerts as well as detailed monthly reporting, our monitoring service will prevent failures before they occur and serve as a useful tool for planning future upgrades. Our Legal Network Maintenance program proactively maintains critical network components and services. PLA will maintain servers, infrastructure, data storage devices and network applications for your organization. PLA will develop a detailed list and track maintenance tasks specific to each of these areas. PLA will also provide network Repair Services (remediation with service level response time) in the event of a system failure. When a failure is detected, PLA can take corrective action to resolve the issue. Specific findings and recommendations are reported monthly via the PLA Network Report (key trends, risk assessment, recommended action items, etc.). You can reach us at or write us at If you wish to learn more about PLA, our Managed Services offerings, and the 360 law firms and corporate law departments that we serve, please view our website at:

8 Legal Business Application and Monitoring PLA can proactively manage your legal and business applications. Our services include: Legal and Business Application (Performance) Monitoring Application Software Maintenance (following manufacturer best practice recommendations) Database Maintenance Software Licensing and Maintenance Contract Tracking Escalation and tracking of Application based troubleshooting and repair issues Application Troubleshooting and Repairs with service level response time in the event of a failure. Sourcing Upgrades Procurement User Support/ Help Desk Reporting Client Configurable Asset Performance Mgmt/ Monitoring Diagnosis/ Repairs Application Network Mgmt Please note that separate administrative and practice 3 rd party vendor software maintenance (updates, patch releases, etc.) contracts may be needed and are not included in the cost of our services. Software licensing is

9 also not included in our services and the client must ensure that the legal firm or department owns the correct number of licenses for the applications that we manage. In addition to managing your applications (monitoring, maintenance and repairs), we can also provide Level 2/3 (high level) end user admin and technical support (beyond your help desk). This can be done remotely through the PLA Operations Center or onsite. You can reach us at or write us at If you wish to learn more about PLA, our Managed Services offerings, and the 360 law firms and corporate law departments that we serve, please view our website at:

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