Industry Sectors We Operate In

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2 Industry Sectors We Operate In

3 Vision, Mission and Commitment

4 Growth Chart Key Events Key Events Google 2014 Mail & Apps - Google Mail - & ClickSoftware Apps V8 on Cloud - ClickSoftware - V8 Telstra on Cloud Infrastructure as A - Telstra Infrastructure Serviceas A Service - Mobility - BYOD - Mobility - BYOD Today Today - ClickWorkforce - ClickWorkforce on Salesforce on Salesforce - Company Web - Company Site Web Site Oct Oct - Salesforce - CRM Salesforce - CRM

5 Right Technology Mix

6 Lean IT & Cloud

7 KinCare Cloud Journey PHASE 1 Virtualisation, Infrastructure as a Service PHASE II BYOD Cloud Application Cloud Online Forms PHASE III Core System Transformation to the Cloud Future

8 KinCare Cloud Journey Core Infrastructure Focus Moved to Cloud for KinCare Servers with Telstra Moved to Cloud for GMAIL & Collaboration Moved to Cloud for ClickSoftware

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11 Collaboration Reduced Support Effort Removed painful limitations of current environment Provided New Collaboration Tools in the organisation including Docs, Chat, Personal VC Mobility Anywhere Access

12 Core Business - Scheduling FINISHED STARTED NOT STARTED Realised Real Time Visibility Ability to view & Control Scheduling Wizard allows automation of replacement worker determination in real time Automation Based on rules & objectives - * Need to be used with Care. This can be tuned to our requirements (e.g. Balance between Focus on Financials / Employees / Clients) Dashboard for Care Coordinators. Consistent Experience for Customers / Employees. Product Feature

13 KinCare Cloud Journey Redefining Business BYOD Mobile Solution running on the cloud MyKinCare. Whitelist Form Based Systems Pronto Forms

14 Redefining Business Processes with Mobility A. Build the Framework B. Governance on the Framework C. Build Champions

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16 Integrating Before and Now Before Internal Manual Processing of 7 days + average of 3 days for Post/Fax and = 10 Days Processing Time Now Automated Processing and Checks Timing < 1 Min Accurate Data Visibility in CLICK Instant Mapping

17 Redefining From Paper to the Cloud From Paper Based

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19 KinCare Cloud Journey Kinetic Replacement of our Core CRM to Salesforce by the end of the year. ClickWorkforce (CWF) as our Core Scheduling on Salesforce Mobility Solution Replacement ClickMobile

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21 Why ClickWorkforce? Customer Experience Employee Experience Revenue Growth Cost Reduction

22 ClickSoftware Step 1 Define the Customer Experience

23 ClickSoftware Step 2 Define the Employee Experience

24 ClickSoftware Step 3 Define the Cost and Revenue Rules & Objectives

25 Architecturally this works like Service Optimisation Step 1,2,3 Optimised Schedule SF1 Mobile Web Browser

26 The Output is then an optimised schedule

27 ClickWorkforce Journey Scheduling Automation Kinetic Replacement of our Core CRM to Salesforce by the end of the year. Click Workforce (CWF) as our Core Scheduling on Salesforce Mobility Solution Replacement ClickMobile

28 Scheduling Optimisation Routing

29 Mobility ClickWorkforce offers two leading enterprise mobile solutions both included in the ClickWorkforce license : ClickMobile Salesforce1 Mobile Sales Rep / Account Exec Field Employee 29

30 A look into the future Field Service Experts working with aug mented reality to free up their hands and help t hem get their job done faster with rele vant context aware information appearing just at the right time As the smart watches gain more and mo re sensor capabilities, Health & safety features like monitoring your heartbeat during your d aily shift and raising smart alerts in time to prevent accidents will have a big influence on the way we track oursel ves and our employees. For large organizations, employees will wear smart devices that we au tomatically clock them in based on geography, open doors based on p ermission and track their daily rout ines to improve their productivity.

31 Servicing Business Packaging Benefits Synergies Simplification Robustness Agility Scalability