Incident Reporting & Management

Size: px
Start display at page:

Download "Incident Reporting & Management"

Transcription

1

2 Rivo Software Solution Layer allows you to report and manage incidents such as injuries, accidents and theft. With powerful capabilities including analytical trending you can make better decisions to reduce incidents across your operations. Incidents and events may vary hugely from company to company but a common goal is to map and draw trends on incidents to reduce them happening in future. Incidents occur over tens and hundreds of variables whether they are safety, security, environmental incidents will involve different languages, geographies, operational functions and importantly have a spectrum of root causes. Using configured incident reporting forms tailored to your organisation s process or using global best practice methodologies your employees or contractors can report incidents from anywhere in the world and make the data instantly available in Rivo. View incidents and near-misses in lists that you can apply filters to, or use geo-mapping to view trends by geography. Advanced analytics allow powerful trending and reporting with other operational data. Integrate Rivo with hardware such as emissions sensors or telematics equipment to autoraise incidents to Rivo when for example emissions exceed parameters, vehicles break harshly or leave specific allocated zones or fuel levels decrease rapidly to signal theft. Page 1 of 6

3 Benefits Consolidate Incident Reporting Report Incidents & Near Misses into a central solution accessible anywhere, anytime though the cloud End to end incident management including review, investigation, reporting and close-out remove laborious input of incident data and duplication of effort to address the incident and the impact much sooner Make solution available to all employees and contractors, on or offline, using any device Apply to any safety, security, sustainability or operational event Automate Alerts & Escalations Alert operations and employees to incident based on severity, category & type swift and real-time identification of incidents gives rise to immediate notifications to the rest of the business, who is notified depends upon the type of the incident and the level of impact Automate escalation process, output & reporting the workflow at the heart of Rivo s Incident Management automatically does the work of notifying, escalating and reporting so that you can focus on preventative measures Consolidate non-conformance, corrective action and associated incident/event workflow, notifications and reporting in the same solution access detailed drill-down reporting on the causes of incidents throughout the organisation, by type, severity and location in order to identify risk regularity and address with appropriate preventative measures Reduce Incidents Carry out powerful trend analysis to identify root causes in investigations and reduce incident frequencies Improve your ability to protect people, assets, environment & profits ensure safe, responsible and profitable continuation of the business with Rivo to proactively protect the interests of your stakeholders and partners Page 2 of 6

4 Features Report events, incidents & near-misses anytime, anywhere online or offline: Capture every incident or adverse event throughout your operations in real-time even if unconnected. Incidents captured while offline are automatically uploaded once synchronised with the network. Geo-mapping as standard allowing reporting by location and trending by location: Geo-mapping allows powerful and instant operational management incident visibility. Geomapping uses Google Enterprise Maps as standard with optional integration to ArcGIS by ESRI for layered mapping eg. as required for airport security and safety Detailed reporting tailored to KPIs & regulations using Advanced analytics for trending, rootcause analysis and close-out efficacy: Advanced analytics of enterprise-wide incidents can be altered or created to be aligned to your company s key metrics and legislation. Reports and trends can be additionally tailored based on user role and requirements. Controlled & user-defined investigation & review workflows from reporting to investigation: Level of access to Rivo can be determined based on limitations and authority of role. The ability to launch, conduct and review investigations can be allocated to specific user roles and immediately put into effect once signed off by the appropriate personnel. Centralised solution hosted in the cloud for fully secure 100% uptime: Rivo provides a single version of the truth across the entire scope of the business with all data held centrally. The data can still be interrogated by location or business function, but with the assurance that all the formatting is consistent. Easily integrated using Rivo APIs: Our Incident & Reporting Management solution layer, like all of the layers of Rivo can be easily integrated with other enterprise systems including risk management, ERP, HR, Finance and Social Media Monitoring tools. Page 3 of 6

5 Incident Management for Veolia Veolia is one of Europe s leading waste management and water utility companies providing a range of services to businesses and consumers throughout the world. With nearly 203,000 employees operating in a network of potentially hazardous sites globally, Veolia is committed to the highest standards of operational health and safety. Veolia uses Rivo s Incident & Reporting Management solution layer both in the UK and Australia. Initially implemented for the 1,500+ UK users within Veolia Environmental Services, Rivo was chosen as it is flexible enough to fit in with existing processes and is easy to use and administer. It provides the Health & Safety Managers with the ability to produce powerful reports and generate the appropriate Key Performance Indicators to look at the performance of individual sites, as well as allowing Contract Managers and Supervisors the ability to look at trends within their own locations. It was rolled out in a very short time frame and following the highly successful UK implementation, was rolled out to Veolia Water in the UK and then to both divisions in Australia. Now 5,000 Veolia users are experiencing Rivo s powerful Incident & Reporting Management solution. Other customers benefiting from Rivo s Incident & Reporting Management solution Page 4 of 6

6 Standardisation for accuracy & consistency Rivo allows you to define a series of easy-to-use templates to handle any number of categories in the languages that are appropriate to you. This standardisation enables the accurate and consistent capture of data throughout your organisation and supply chain. Your valuable intelligence is held in a secure central repository which can be viewed at any time from any place depending upon your role and user setting. Immediate and automatic escalation In the event of an infringement, adverse event, crisis or disaster, Rivo automatically notifies nominated individuals depending on severity and geography. Any subsequent investigation is then automatically generated and incorporates any root cause analysis and any corrective/preventative measures summarily put in place. Evidence supporting the findings such as related documents, video, statements from other employees and images can be uploaded and stored with the report. Advanced Analytics for real time trending Detailed management reporting helps you to quickly identify patterns and trends by location, department, severity or individual so that preventative measures can be put in place. From top level C-suite dashboards to regional risk management reports and geo-mapping, a myriad of reports are available in graphical and tabular format and can be exported into any preferred external format % available & secure Our clients use Rivo for high value and mission critical functions such as Safety, Security & Sustainability. We invest significantly in our Software-as-a-Service (SaaS) cloud service ensuring service, compliance and security is unparalleled. We take care of security so you don t have to and work with Rackspace, recognised by Gartner as the leader in infrastructure hosting and security testing to ensure your data is secure wherever you are based. Availability, back-up, disaster recovery and resilience are taken care of. SaaS eliminates the need to invest in costly infrastructure, or to rely on internal resource to maintain, upgrade and protect your servers. Deployments and upgrades can be deployed with no impact to users and no downtime. Integration with enterprise systems Rivo implements a virtual schema technology to allow us to capture and integrate data from a diverse range of clients and systems without making changes to our underlying database structures. Web services are implemented with clients to integrate Rivo into client systems such as HR, ERP and other risk management systems. We have pre-packaged interfaces for SAP and Oracle. We also have a configurable generic interface to allow 2-way communication between Rivo and a variety of other systems. Page 5 of 6

7 Person-centric access Rivo has a configurable role, group and location-based user management which allows different groups of users to have clear access, or be denied from data within your system. Users can authenticate through Rivo, or we can integrate into your domain security to give users seamless access to Rivo through Active Directory or LDAP, whilst still providing robust user management and security. User groups can be created by system administrators that package roles together to manage discrete sets of functionality. 24/7 support 24 hours a day, 7 days a week. Our expert and friendly team deliver to exceptional service levels with the aim to deliver timely closure of all issues ensuring you have full visibility of progress of any support tickets whether by telephone, or via our Support Portal. Rivo is one of the best support teams in the industry. Your experience of Rivo is important to us through every step of the journey. Our team reflects our commitment to quality ensuring that your deployment is hassle free and that your employees are fully supported in ensuring your business is safe, secure and sustainable. About Rivo Rivo provides one of the world s leading global Safety, Security & Sustainability platforms. Trusted by global clients across multiple sectors, we help our clients protect people, assets, environment and profits with industry-leading and proven technologies. Rivo is a comprehensive suite of software solutions to manage compliance and risk across the entire value chain, both within the organisational operations and throughout the external supply chain and third party ecosystem. Ultimately, with Rivo at the heart of your business, you are optimised to proactively protect your reputation. Rivo has over 180 clients in 86 countries, with office locations across Europe, North-America and Asia Pacific. Page 6 of 6

Risk & Hazard Management

Risk & Hazard Management Rivo Software Solution Layer provides a rapidly deployable complete set of hazard and risk management functionality from any device, accessible from anywhere through our highly secure cloud platform. Identify,

More information

Business Continuity. Business Continuity

Business Continuity. Business Continuity Rivo automates business continuity and disaster recovery plans ensuring visibility in one central solution accessible anywhere in the world. Assign roles and accountability in the event of emergencies

More information

Action/Task Management

Action/Task Management Rivo can be used independently of any other Solution Layer, or indeed fully integrated into other solution layers such as Audit & Inspection Management, Risk & Hazard Management, Environmental Monitoring

More information

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution Enterprise Cloud Solution is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability.

More information

Third Party Approval & Risk Management

Third Party Approval & Risk Management Third Party Approval & Risk Management Rivo Software Solution Layer enables organizations to manage the third party approval process, identify and assess third party risk across vendors, contractors and

More information

Monitoring & Testing

Monitoring & Testing Rivo provides a total monitoring, analysis, testing and reporting solution. Monitor environmental and other enterprise risk and performance metrics such as air, water and land waste/emissions. Monitor

More information

Asset Management. Page 1 of 5. Data Sheet

Asset Management. Page 1 of 5. Data Sheet Rivo gives you to intelligently gather information relating to any assets such as vehicles, machinery, IT equipment, sensors or PPE organizing configurable data values such as location, usage, part numbers,

More information

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution

Audit & Inspection Management. Enterprise Cloud Audit & Inspection Management Solution Enterprise Cloud Solution is an end-to-end solution for the planning, execution and reporting of corporate external and internal audit and inspections across enterprise risk, safety, security and sustainability.

More information

Advanced Analytics & Reporting. Enterprise Cloud Advanced Analytics & Reporting Solution

Advanced Analytics & Reporting. Enterprise Cloud Advanced Analytics & Reporting Solution & Reporting Enterprise Cloud & Reporting Solution & Reporting Rivo transforms your data and provides you with powerful insights into current events, retrospectives on what has happened and predictions

More information

Online Claims and Injury Management

<workers> Online Claims and Injury Management Global Resources... Local Knowledge With over 30 years experience in workers compensation, our claims management systems have been adopted by Self-Insured Organisations, Third Party Administrators and

More information

Enterprise Risk Management

<risk> Enterprise Risk Management Global Resources... Local Knowledge is vital in supporting business continuity across diverse and challenging environments and operating models. By consolidating risk management activities into a single,

More information

Innovation in Work Health and Safety Solutions

Innovation in Work Health and Safety Solutions Innovation in Work Health and Safety Solutions Global Resources... Local Knowledge NTT DATA Figtree Systems provide an intuitive cloud based WHS / OH&S reporting and management tool, assisting

More information

Service Overview. KANA Express. Introduction. Good experiences. On brand. On budget.

Service Overview. KANA Express. Introduction. Good experiences. On brand. On budget. KANA Express Service Overview Introduction KANA Express provides a complete suite of integrated multi channel contact and knowledge management capabilities, proven to enable significant improvements in

More information

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution

The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution BEST PRACTICES WHITE PAPER The SMB IT Decision Maker s Guide: Choosing a SaaS Service Management Solution Nine Things to Look For in Your Next SaaS Service Desk Table of Contents Introduction...................................................

More information

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management

Solutions overview. Inspiring talent management. Solutions insight. Inspiring talent management Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company

More information

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS

ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS ATTRACT PROSPECTS ENGAGE CUSTOMERS SUCCEED IN YOUR BUSINESS Maximizer CRM is a completely integrated sales, marketing and customer service and support management solution that enables you to attract prospects,

More information

Logistics Management Solution. A solution for SMEs in the logistics sector to manage and track shipments across Africa.

Logistics Management Solution. A solution for SMEs in the logistics sector to manage and track shipments across Africa. Logistics Management Solution A solution for SMEs in the logistics sector to manage and track shipments across Africa. Key Features Schedule new shipments Ø Templates for frequent routes/shipments Ø Add

More information

Planning and Budgeting Cloud Service

Planning and Budgeting Cloud Service Planning and Budgeting Cloud Service You don t know what you don t know Andrew Mason Qubix International Ltd 1 Today s Topics The Challenges 5 Steps To Planning Brilliance Planning and Budgeting Cloud

More information

InfraStruxure TM Management Software

InfraStruxure TM Management Software InfraStruxure TM Management Software End to end data centre infrastructure management software for monitoring and control of power, cooling, security and energy usage from the building through IT systems

More information

ScienceLogic vs. Open Source IT Monitoring

ScienceLogic vs. Open Source IT Monitoring ScienceLogic vs. Open Source IT Monitoring Next Generation Monitoring or Open Source Software? The table below compares ScienceLogic with currently available open source network management solutions across

More information

Tools to manage your business growth, strategically

Tools to manage your business growth, strategically Increase my revenues Service my customers well Do more with less Tools to manage your business growth, strategically Ensure process compliance What is CRMnext? CRMnext is a comprehensive, easy-to-use,

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

CA Service Desk Manager

CA Service Desk Manager PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES

More information

can you improve service quality and availability while optimizing operations on VCE Vblock Systems?

can you improve service quality and availability while optimizing operations on VCE Vblock Systems? SOLUTION BRIEF Service Assurance Solutions from CA Technologies for VCE Vblock Systems can you improve service quality and availability while optimizing operations on VCE Vblock Systems? agility made possible

More information

BROCHURE ECOSYS EPC. Full Lifecycle Project Cost Controls

BROCHURE ECOSYS EPC. Full Lifecycle Project Cost Controls BROCHURE ECOSYS EPC Full Lifecycle Project Cost Controls ECOSYS EPC EcoSys EPC is a next generation planning and cost controls software solution delivering best practices for full lifecycle project cost

More information

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence

S o l u t i o n O v e r v i e w. Optimising Service Assurance with Vitria Operational Intelligence S o l u t i o n O v e r v i e w > Optimising Service Assurance with Vitria Operational Intelligence 1 Table of Contents 1 Executive Overview 1 Value of Operational Intelligence for Network Service Assurance

More information

Achieve Service Excellence with VivaDesk

Achieve Service Excellence with VivaDesk Achieve Service Excellence with VivaDesk Organise and automate your customer service, help desk or service desk operations. vivantio.com Introducing VivaDesk VivaDesk is a service management software application

More information

AssurX Makes Quality & Compliance a Given Not Just a Goal

AssurX Makes Quality & Compliance a Given Not Just a Goal AssurX Makes Quality & Compliance a Given Not Just a Goal TRACK. MANAGE. AUTOMATE. IMPROVE. AssurX s powerfully flexible software unites and coordinates information, activities and documentation in one

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Capita Private Cloud Agile Infrastructure-as-a-Service (IaaS) Cloud potential unleashed Cloud computing at its best Cloud is now an integral part of every IT strategy. It reduces

More information

CA Service Desk On-Demand

CA Service Desk On-Demand PRODUCT BRIEF: CA SERVICE DESK ON DEMAND -Demand Demand is a versatile, ready-to-use IT support solution delivered On Demand to help you build a superior Request, Incident, Change and Problem solving system.

More information

Run and grow your care home facility with speed and ease The smart guide to your CareBlox solution

Run and grow your care home facility with speed and ease The smart guide to your CareBlox solution 0845 835 0172 tellmemore@theaccessgroup.com www.theaccessgroup.com/careblox Run and grow your care home facility with speed and ease The smart guide to your CareBlox solution Hello. To efficiently manage

More information

Cordys Business Operations Platform

Cordys Business Operations Platform SERVICE DEFINITION Cordys Business Operations GCloud IV - PaaS Copyright 2012 Cordys B.V. All rights reserved. Table of Content Cordys Business Operations... 1 Table of Content... 2 Introduction... 4 Document

More information

Case Management powered by Microsoft Dynamics CRM

Case Management powered by Microsoft Dynamics CRM - From case capture to resolution powered by Microsoft Dynamics CRM CasePoint is a Solution that combines the best of the Microsoft Dynamics CRM with purpose-built functionality to deliver complete case

More information

Introduction. We develop and implement world leading Environment, Health and Safety

Introduction. We develop and implement world leading Environment, Health and Safety www. Introduction We develop and implement world leading Environment, Health and Safety data management systems to save time, improve planning, quality, analysis, awareness and reporting. Our approach

More information

The Power of Risk, Compliance & Security Management in SAP S/4HANA

The Power of Risk, Compliance & Security Management in SAP S/4HANA The Power of Risk, Compliance & Security Management in SAP S/4HANA OUR AGENDA Key Learnings Observations on Risk & Compliance Management Current State Current Challenges The SAP GRC and Security Solution

More information

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency

Teradata Marketing Operations. Reduce Costs and Increase Marketing Efficiency Teradata Marketing Operations Reduce Costs and Increase Marketing Efficiency Product Insight Brochure What Would You Do If You Knew? TM What would you do if you knew your marketing efforts could be freed

More information

Why Consider Cloud-Based Applications?

Why Consider Cloud-Based Applications? Abstract Achieving success for today s compliance professional is both tougher and easier than ever. On one hand, there are more regulations and standards at almost every level, on the other, there are

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

CRM for Business Intelligence

CRM for Business Intelligence CRM for Business Intelligence Real-time visibility into your business Strategise effectively and make informed business decisions with timely, accurate insight into your organisation. Maximizer CRM 2015

More information

LogInspect 5 Product Features Robust. Dynamic. Unparalleled.

LogInspect 5 Product Features Robust. Dynamic. Unparalleled. LogInspect 5 Product Features Robust. Dynamic. Unparalleled. Enjoy ultra fast search capabilities in simple and complex modes optimized for Big Data Easily filter and display relevant topics, eg: Top 10

More information

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir?

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution NetSuite OpenAir is the world s #1 professional services automation (PSA) solution. From resource management and project

More information

Delivering operations integrity through better plant safety, availability and compliance across your entire enterprise

Delivering operations integrity through better plant safety, availability and compliance across your entire enterprise Product Information Note DynAMo Alarm & Operations Management Delivering operations integrity through better plant safety, availability and compliance across your entire enterprise Control Magazine Readers

More information

KMS TM Operational Risk Management Solution

KMS TM Operational Risk Management Solution KMS TM Operational Risk Management Solution R ISK MANAGEMENT Achieve operational excellence KMS TM Operational Risk Management Solution Being able to meet complex and continually changing regulatory requirements

More information

With Windows, Web and Mobile clients Richmond SupportDesk is accessible to Service Desk operators wherever they are.

With Windows, Web and Mobile clients Richmond SupportDesk is accessible to Service Desk operators wherever they are. Richmond Systems Richmond Systems is a leading provider of software solutions enabling organisations to implement enterprise wide, best practice, IT Service Management. Richmond SupportDesk is currently

More information

Minimizing ITSM cost of entry: HP Service Anywhere

Minimizing ITSM cost of entry: HP Service Anywhere Minimizing ITSM cost of entry: HP Service Anywhere Simple. Scalable. SaaS. Ioannis Mangos Senior Business Consutant HP Software Greece & Cyprus Fundamental question: On-Premise or SaaS Key factors affecting

More information

Organise Your Business

Organise Your Business Organise Your Business Second CRM On Demand Customer Relationships A Functional Introduction Presentation January, 2013 Organise Your Business Second CRM On Demand Customer Relationships Designed for Small

More information

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NETSUITE BENEFITS.

NetSuite OpenAir. The World s #1 Cloud Professional Services Automation Solution. Why NetSuite OpenAir? NETSUITE BENEFITS. NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using PSA include: 48% higher PS revenue growth over the

More information

Full chain integration with your mobile field engineers

Full chain integration with your mobile field engineers PLANON mobile field services Full chain integration with your mobile field engineers An innovative global leader with over 30 years of IWMS experience Consistently recognised by Gartner as a market leader

More information

1. Talecom from BT. Talecom from BT. Service Definition

1. Talecom from BT. Talecom from BT. Service Definition 1. BT is working with Talecom to provide a field force automation solution comprising of a number of core components which are combined to deliver specific mobile solutions across the organisation. These

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

LogPoint 5.1 Product Features Robust. Dynamic. Unparalleled.

LogPoint 5.1 Product Features Robust. Dynamic. Unparalleled. LogPoint 5.1 Product Features Robust. Dynamic. Unparalleled. LOGPOINT Enjoy ultra fast search capabilities in simple and complex modes optimized for Big Data Easily filter and display relevant topics,

More information

NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution

NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution NetSuite OpenAir The World s #1 Cloud Professional Services Automation Solution Data Sheet NETSUITE BENEFITS Benefits experienced by organizations using PSA include: 48% higher PS revenue growth over the

More information

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS.

SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. SECURE CLOUD SOLUTIONS FOR YOUR BUSINESS. 2015 Learning Possibilities Ltd, 506 Centennial Park, Centennial Avenue, Elstree, Herts, WD6 3FG Email: info@cloudpossibilities.com Telephone: +44 (0) 20 8236

More information

Becoming a Cloud Services Broker. Neelam Chakrabarty Sr. Product Marketing Manager, HP SW Cloud Products, HP April 17, 2013

Becoming a Cloud Services Broker. Neelam Chakrabarty Sr. Product Marketing Manager, HP SW Cloud Products, HP April 17, 2013 Becoming a Cloud Services Broker Neelam Chakrabarty Sr. Product Marketing Manager, HP SW Cloud Products, HP April 17, 2013 Hybrid delivery for the future Traditional IT Evolving current state Future Information

More information

CA Virtual Assurance for Infrastructure Managers

CA Virtual Assurance for Infrastructure Managers DATA SHEET CA Virtual Assurance for Infrastructure Managers (Includes CA Systems Performance for Infrastructure Managers) CA Virtual Assurance for Infrastructure Managers (formerly CA Virtual Performance

More information

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012

Customer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012 What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration

More information

BUSINESS INTELLIGENCE. Keywords: business intelligence, architecture, concepts, dashboards, ETL, data mining

BUSINESS INTELLIGENCE. Keywords: business intelligence, architecture, concepts, dashboards, ETL, data mining BUSINESS INTELLIGENCE Bogdan Mohor Dumitrita 1 Abstract A Business Intelligence (BI)-driven approach can be very effective in implementing business transformation programs within an enterprise framework.

More information

Sage HR Management. A powerful, simple and flexible Human Resource Management solution

Sage HR Management. A powerful, simple and flexible Human Resource Management solution A powerful, simple and flexible Human Resource Management solution Looking for more efficiency and cost control when it comes to managing your people? A common problem in mid- and enterprise-size businesses

More information

Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations

Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations utilises the economic and operational advantages of hosted and onpremise

More information

Task Management. JobTraQ Core Features

Task Management. JobTraQ Core Features Task Management JobTraQ automates human to human workflow and simplifies hierarchical team management of collaborative tasks. JobTraQ also ensures that the correct data is collected and displayed through

More information

E2 COLLABORATIVE SUPPLY PLANNING

E2 COLLABORATIVE SUPPLY PLANNING Module Brief E2 COLLABORATIVE SUPPLY PLANNING In today s complex global supply networks, the only way to accurately synchronize demand with supply is to implement a collaborative supply planning process

More information

Functional and technical specifications. Background

Functional and technical specifications. Background Functional and technical specifications Background In terms of the Public Audit Act, 2004 (Act No. 25 of 2004) (PAA), the deputy auditor-general (DAG) is responsible for maintaining an effective, efficient

More information

Best Practices Report

Best Practices Report Overview As an IT leader within your organization, you face new challenges every day from managing user requirements and operational needs to the burden of IT Compliance. Developing a strong IT general

More information

Dynamic Enterprise Performance Management

Dynamic Enterprise Performance Management TM Dynamic Enterprise Performance Management Data. Insights. Action. 1 Pull insight out of the chaos Chaos. It s a word that few CFOs would like associated with their businesses; but when it comes to decision

More information

Process Solutions. DynAMo Alarm & Operations Management. Solution Note

Process Solutions. DynAMo Alarm & Operations Management. Solution Note Process Solutions Solution Note DynAMo Alarm & Operations Management Delivering operations integrity through better plant safety, availability and compliance across your entire enterprise Control Magazine

More information

Advanced Enterprise Work and Asset Management for Performance-Driven Utilities

Advanced Enterprise Work and Asset Management for Performance-Driven Utilities Advanced Enterprise Work and Asset Management for Performance-Driven Utilities Asset & Resource Management (ARM) 2 CGI s Asset & Resource Management (ARM) 2 suite is a solution designed to streamline the

More information

Vodafone Total Managed Mobility

Vodafone Total Managed Mobility Vodafone Total Managed Mobility More productivity, less complexity Vodafone Power to you What s inside? What you get see how your business benefits 4 In detail find out how it all works 5 Service lifecycle

More information

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality.

Case Management. itouch Vision. This document gives an overview of Case management and discusses the different features and functionality. itouch Vision Case Management This document gives an overview of Case management and discusses the different features and functionality. For further information about implementation and pricing please

More information

effective performance monitoring in SAP environments

effective performance monitoring in SAP environments WHITE PAPER September 2012 effective performance monitoring in SAP environments Key challenges and how CA Nimsoft Monitor helps address them agility made possible table of contents executive summary 3

More information

InfraStruxure Management Software

InfraStruxure Management Software InfraStruxure Management Software End to end data center management software for monitoring and control of power, cooling, security and energy usage from the building through IT systems InfraStruxure Central

More information

Request for Information Integrated Portfolio, Project & Management Information System Technical Assistance Unit RFI: TAU/01

Request for Information Integrated Portfolio, Project & Management Information System Technical Assistance Unit RFI: TAU/01 Integrated Portfolio, Project & Management Information System Technical Assistance Unit RFI: TAU/01 TABLE OF CONTENT 1 Disclaimer... 4 2 Purpose... 4 3 Background... 4 4 Specific Objectives of this Document...

More information

DOCUMATION S CREDIT CARD STATEMENT PROCESSING

DOCUMATION S CREDIT CARD STATEMENT PROCESSING Documation is a leading provider of document-centric workflow and content management software, delivering services and solutions to businesses and organisations in the UK, Europe and around the world.

More information

Clarity Assurance allows operators to monitor and manage the availability and quality of their network and services

Clarity Assurance allows operators to monitor and manage the availability and quality of their network and services Clarity Assurance allows operators to monitor and manage the availability and quality of their network and services clarity.com The only way we can offer World Class Infocomm service is through total automation

More information

performance indicators (KPIs) are calculated based on process data, and displayed in easy-to-use management views.

performance indicators (KPIs) are calculated based on process data, and displayed in easy-to-use management views. DATA SHEET iet ITSM IT Service Management through ITIL To keep a business running as smoothly as possible, IT must operate by defined processes and must align itself with business needs. There are guidelines,

More information

SS&C Outsourcing Services: Beyond Hosting

SS&C Outsourcing Services: Beyond Hosting position paper SS&C Outsourcing Services: Beyond Hosting Asset managers should look beyond traditional application hosting to prepare their operations for growth. The investment management industry is

More information

Metricus for ServiceNow

Metricus for ServiceNow represents the integration of Metricus a cloud platform for IT Performance Measurement and ServiceNow a leading cloud-based provider of IT service Management. By leveraging Metricus as an integrated, seamless

More information

Accelerating the path to SAP BW powered by SAP HANA

Accelerating the path to SAP BW powered by SAP HANA Ag BW on SAP HANA Unleash the power of imagination Dramatically improve your decision-making ability, reduce risk and lower your costs, Accelerating the path to SAP BW powered by SAP HANA Hardware Software

More information

Agio Remote Monitoring and Management

Agio Remote Monitoring and Management Remote Monitoring and Management s Remote Monitoring & Management is a 24x7x365 service in which we proactively manage your infrastructure and IT environment to make sure it s in a healthy state and stays

More information

WHITE PAPER. iet ITSM Enables Enhanced Service Management

WHITE PAPER. iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted

More information

One solution, countless benefits

One solution, countless benefits www.exordia.co.za One solution, countless benefits exsam New generation strategic asset management PwC s exsam is built to empower the strategic management of diverse assets. 2 exsam One solution, countless

More information

// your essential partner CLOUD

// your essential partner CLOUD Benefit from business continuity with real-time replication of applications and data to a secure container in the cloud, which can be called into action within minutes. Protecting and ensuring the recoverability

More information

Gain visibility, control, and strategic advantage with next generation spend management.

Gain visibility, control, and strategic advantage with next generation spend management. V I S A C O M M E R C I A L S O L U T I O N S V I S A I N T E L L I L I N K S P E N D M A N A G E M E N T B R O C H U R E Gain visibility, control, and strategic advantage with next generation spend management.

More information

QPR Performance Management

QPR Performance Management QPR Performance Management Improve Business Performance with Intelligence and Collaboration QPR Performance Management: Strategy, Intelligence and Collaboration QPR Performance Management Improving your

More information

Sage HR Management. A powerful, simple and flexible Human Resource Management solution

Sage HR Management. A powerful, simple and flexible Human Resource Management solution Sage HR Management A powerful, simple and flexible Human Resource Management solution Sage HR Management Looking for more efficiency and cost control when it comes to managing your people? A common problem

More information

ConnectM M2M Application Services

ConnectM M2M Application Services ConnectM M2M Application Services 0 The need Organizations today are envisioning innovative services which are new and customer focused that are powered by real-time information from connected devices.

More information

Web access for real-time convenience online

Web access for real-time convenience online All access options Access Maximizer CRM when and where you need it Optimise productivity and increase profitability To work effectively and stay ahead of your competitors in today s demanding business

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

Whitepaper. Tangible Benefits of Cloud Networking versus the alternative. www.cranberrynetworks.com

Whitepaper. Tangible Benefits of Cloud Networking versus the alternative. www.cranberrynetworks.com Whitepaper Tangible Benefits of Cloud Networking versus the alternative www.cranberrynetworks.com Maximizing the Cloud for Wireless Access Points and Hot Spot Management Companies, both for profit and

More information

SAP IT Infrastructure Management. Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com

SAP IT Infrastructure Management. Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com SAP IT Infrastructure Management Dirk Smit ALM Engagement Manager SAP Africa dirk.smit@sap.com Challenges in managing heterogeneous IT environments Determine the value that IT contributes to the business

More information

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX

JENZABAR EX. Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX Exceptional insights. Extraordinary results. JENZABAR EX JENZABAR EX A Proven Solution for Higher Education Jenzabar EX is a comprehensive, fully-scalable administrative platform designed specifically

More information

Profile. Business solutions with a difference

Profile. Business solutions with a difference Profile Business solutions with a difference Overview ITeM Group was founded in 1999 and has a successful history of delivering IT solutions in Australia, New Zealand, Indonesia, China and Canada. We specialise

More information

AN IN-DEPTH VIEW. Cleo Cleo Harmony - An In-Depth View

AN IN-DEPTH VIEW. Cleo Cleo Harmony - An In-Depth View AN IN-DEPTH VIEW 1 OVERVIEW ABOUT THIS PAPER Many companies today have a number of B2B and A2A integration processes that they must maintain. IT departments are supporting complex and inefficient infrastructures

More information

Business Process Management & Workflow Solutions

Business Process Management & Workflow Solutions Business Process Management & Workflow Solutions Connecting People to Process, Data & Activities TouchstoneBPM enables organisations of all proportions, in a multitude of disciplines, the capability to

More information

Integrated Risk Management and Compliance using EHS Management The ATCO Gas Story TBA, ATCO GAS Australia Robert Pedler, ERM SESSION CODE: #####

Integrated Risk Management and Compliance using EHS Management The ATCO Gas Story TBA, ATCO GAS Australia Robert Pedler, ERM SESSION CODE: ##### Integrated Risk Management and Compliance using EHS Management The ATCO Gas Story TBA, ATCO GAS Australia Robert Pedler, ERM SESSION CODE: ##### THE CATALYST LEARNING POINTS Engage the HSE Business stakeholders

More information

FusionBanking Trade Innovation Software overview. Operational excellence in trade finance. Trade automation to transform service

FusionBanking Trade Innovation Software overview. Operational excellence in trade finance. Trade automation to transform service FusionBanking Trade Innovation Software overview Operational excellence in trade finance Trade automation to transform service To ensure continued success in Asia and to support our domestic clients more

More information

NAI Global s Technology Solutions

NAI Global s Technology Solutions NAI Global s Technology Solutions One of the key aspects of any successful technology implementation is the ability to quickly bring to the user desktop, that critical information that is integrated across

More information

CA Database Performance

CA Database Performance DATA SHEET CA Database Performance CA Database Performance helps you proactively manage and alert on database performance across the IT infrastructure, regardless of whether the database is located within

More information

Organise Your Business

Organise Your Business Organise Your Business Second CRM On Demand Customer Relationships A Business Introduction Presentation June, 2013 Organise AND Improve What is Business Improvement Boosted win rates by 27% Improved sales

More information

MAGENTA KEYLINE IS A CUTTER GUIDE, DO NOT PRINT. PLEASE SET TRAPPING THROUGHOUT

MAGENTA KEYLINE IS A CUTTER GUIDE, DO NOT PRINT. PLEASE SET TRAPPING THROUGHOUT Risk & Assurance Integrated software solution Managing risks and providing assurance that the process is working is a key requirement for any organisation, as is having an effective and efficient software

More information