EFFICIENT COMMUNICATION WITH XPHONE UNIFIED COMMUNICATIONS

Transcription

1 NEW FUNCTIONS in Service Release 3 EFFICIENT COMMUNICATION WITH XPHONE UNIFIED COMMUNICATIONS The complete solution for any size of company Modular. Scalable. Platform-independent.

2 COMPUTER TELEPHONY INTEGRATION Controlling phones or smartphones by mouse click. Whether Windows, Mac or Linux desktops: XPhone is the ideal solution for offices, home offices and mobile applications. XPhone enables you to make phone calls directly at the computer and from any application at a click of the mouse. The office phone or mobile phone sets up the requisite connection immediately. Calls can be taken or transferred and conference calls set up. Callers are identified when the phone rings and an info window supplies you with all of the key information on the caller, including a photo. Caller ID with pop-up and all contact details At a click of the mouse: accepting, swap hold or transferring calls Conference calls Call journal & Favourites list Presence and availability management Access to all company contacts Flexible search functions Save time with integrated workflows , fax, letter and text message templates Hotkeys & Click-2-Dial for Web browsers Including Web client Executive secretary function and much more...

3 Improved operation MOBILE EMPLOYEES NEW Perfectly integrated in company communication - even when on the road: XPhone offers a solution for all mobile end devices. Via mobile phone or tablet PC, mobile users have access to company-wide or personal address data without the data being saved locally on the end device. Thanks to the One-Number Service, you can use your mobile to handle calls via the company s PBX with the result that only the office number is shown. You can see your colleagues call and presence status, control your own availability and access your call journal. Caller ID on the smartphone with all information on the caller directly from the CRM, ERP system or other company data sources (for Android & Blackberry) Controlling presence and availability Activating and deactivating call forwarding Display of colleagues call and presence status Access to all company contacts Call journal One-Number service Dialling extensions

4 NEW Office 2010 OUTLOOK, LOTUS NOTES, TOBIT XPhone can be integrated in Microsoft Outlook or Lotus Notes and extends Apple Mac and Tobit David. Everything on a single interface: telephone, fax, voic , text messages, chat, presence, collaboration. XPhone Unified Communications can be integrated seamlessly in the Microsoft Outlook or Lotus Notes user interface extending these programmes to include telephony functions as well as Unified Messaging and Collaboration services. Applications such as Microsoft Dynamics CRM or Navision, for example, or even individual or sector-specific software are easily integrated in the communication using XPhone. In Microsoft Office and other applications, the presence and telephony status is shown directly as a symbol beside colleagues names enabling you to place calls directly or send an instant message, for example. All communication functions in a single user interface CTI functions Faxes and voic s in the mailbox Sending text messages Call journal in the client Access to all company contacts Controlling appointments in the calendar, presence status and availability Presence display in Microsoft Office 2010

5 COLLABORATION NEW Screen sharing XPhone enables you to improve collaboration throughout the entire company. Now including: screen sharing and remote access for in-company applications. * XPhone Unified Communications offers each Windows users the possibility of remote access to colleagues computers and to share screen content. Collaboration with colleagues, providing fast support or working from your home office is easier than ever before thanks to XPhone. Solutions offered by other providers (e.g. fastviewer) can be easily integrated for online meetings and online conferences with several external participants. Activate or request screen sharing via Instant Messaging Change monitor viewing direction Transfer mouse and keyboard control Supports several monitors Screen transmission can be paused and continued at any time Change between full-screen and window mode No additional software installation at the desktop No extra licence costs * As of Windows Vista

6 PRESENCE AND AVAILABILITY XPhone users can see who is present, who is not at their desk or is out of the office and who is in the process of making a phone call. The presence status automatically synchronises with your calendar or can be changed manually. Calls are forwarded directly. For example, you are out of the office - your mobile rings. You are on holiday or away from your desk for a short time - the call is forwarded to a colleague or to your voic . INTELLIGENT VOIC The voic system which is truly tailored to company requirements as it can do much more than merely record messages. Voic automatically synchronises with your calender, knows the holidays and bank holidays, and always presents the appropriate message in best studio quality without you having to worry about it. When calls are received from abroad, the message is automatically changed into the corresponding language. The voic system even knows your office hours. Voice messages are sent to you by or can be retrieved by phone, mobile or PC. Good morning! Peter Walker is not available until 12 o clock. You can leave a message or we can connect you to another contact person.

7 Fax workflows SENDING & RECEIVING FAXES NEW The fax solution which leaves nothing to be desired. The efficient and easy-to-operate fax solution enables faxes to be transmitted and received directly at the computer and can be integrated in your groupware and many other business applications. Central cover pages ensure a professional corporate identity. New tools for improved internal workflows enable convenient editing and comments concerning fax messages. At a click of the mouse, you can send faxes from practically any Windows application. INSTANT MESSAGING & TEXT MESSAGES Real-time communication all around the world. In-company Instant Messaging (chat) with XPhone enables real-time communication, even across departments and locations. Using XPhone, you can actively include text messages in your business workflows. Call alerts, callback requests, confirmation of appointments etc. can be easily sent using text message templates.

8 OPTIMISED WORKFLOWS TIP Can also be used as a 32- and 64-Bit TAPI server XPhone can be integrated in applications such as Microsoft Dynamics CRM/NAV, SAP or DATEV pro, for example, and helps to improve communication and work processes. XPhone can be easily integrated in a wide variety of business processes such as Microsoft Dynamics CRM or NAV, for example, and provides telephony functions. Via a dial button, you can make calls directly from the user interface - at a click of the mouse. The office phone or mobile phone sets up the requisite connection immediately. Callers are identified via their CRM or ERP contact data when the phone rings. An info window provides you with all of the key information on the caller directly on your screen. A variety of standard tasks can be practically linked with the telephony functions in the case of incoming and outgoing calls. Applications can be started directly, caller data provided and documents (letters, faxes, s), notes or appointments generated. XPhone also offers you the possibility to design your own communication processes. A wizard for integrating applications helps you to integrate both local applications and applications from the cloud (e.g. Google Maps etc.) in your everyday workflows.

9 TEAM PANEL & TRANSFER The company-wide communication centre - everything at a glance. The XPhone Team Panel provides any company with an efficient and professional transfer workstation for the switchboard, individual departments (e.g. sales or service hotline) or selected employees. Picking up or forwarding calls at a click of the mouse Representative functions Individual presentation of presence information on employees and in line with the works council Can be used across locations and PBXs AUTOMATIC SWITCHBOARD Relieves the switchboard while noticeably improving service for callers. XPhone Unified Communications avails of an automatic message and transfer system enabling companies to present themselves with professional greetings of high audio quality. Greeting prior to login Date- and time-controlled greetings Number-controlled greetings Multi-level, linked greetings Multi-lingual greetings Interaction with callers

10 CONTACT DETAILS Contact data is the basis for any type of communication. XPhone enables access to all contact information in the company whether you are in the office, home office or on the road. XPhone Virtual Directory enables swift and easy access to all company contact data - even if it is distributed across various locations, data bases or special applications with the result that it can be utilised anywhere and at any time for communication. XPhone therefore provides a central company-wide address book for all applications and end devices. Central address book for your PBX and office phones Access via smartphone & tablet PC to all contact details in the company Web-based company address book Real-time access to original data Swift data access thanks to indexing No multiple data storage Drag-&-Drop administration Coded access with user authorisations Data bases Active Directory, ODBC, SQL, LDAP, Access, CSV Web services Google Apps for Business, Telefonbuch Deutschland Applications Outlook, Notes, CRM, ERP, helpdesk, individual software or special sector solutions

11 ARCHITECTURE & NETWORKING Cross-platform. Scalable. Powerful. Safe. Forward-looking. XPhone Unified Communications can be seamlessly integrated in existing IT landscapes and supports all recognised ISDN- and IP-based telephone systems. Installation and connection is fast and easy. XPhone links various TC systems or locations to form a uniform communication solution for the entire company. XPhone solutions can be virtualised and used in terminal server as well as 32- and 64-Bit environments. PBXs supported: Aastra, Agfeo, Alcatel-Lucent, Auerswald, Avaya, Cisco, Deutsche Telekom, LG-Ericsson, Innovaphone, NEC, Nortel, Panasonic, Siemens, Teldat (elmeg) and much more...

12 BETTER COMMUNICATION AND WORKFLOWS XPhone stands for powerful telephony and communication solutions for small and medium-sized companies. The solutions are easy to manage and operate while improving workflows within your company. XPhone solutions can be integrated seamlessly in applications using your prevailing PBX and IT infrastructure. XPhone solutions from C4B can also strengthen your company! Message Routing Systems Tel: +27-(0) Fax: +27-(0) XPhone is a registered trademark of C4B Com For Business AG. All the hardware and software names used above are the registered trademarks and/or trading names of their respective vendors. Subject to modifications and errors.