Grow Sales Faster with Sales Cloud. Richard Doyle Senior Alliances Manger

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1 Grow Sales Faster with Sales Cloud Richard Doyle Senior Alliances Manger

2 Connect With Your Customers in a Whole New Way Cloud LTE Mobile Server Mainframe SNA Terminal LAN // WAN Client Thousands Millions Billions connected things Trillions customer interactions

3 The shift of Power to the Customer There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. - Sam Walton 79% of Marketing Leads at most companies are not pursued 68% of a Sales reps time is spent.. Not selling 30% of their time is spent looking for the data they need to do their jobs

4 Today s Systems Are Slowing You Down Connected Customers Connected Partners Connected Salespeople Connected Apps Manual Processes Spreadsheets Disconnected Systems

5 How do you Grow Sales Faster Smarter Faster Anywhere

6 Market Leading Sales Application Market Leadership Product Leadership Customer Success #1 SFA Market Share Magic Quadrant Leader Winner Enterprise Suite CRM 2014 Winner CRM Excellence Award Winner Business Choice for CRM 100,000+ Companies Across Every Market Forrester Wave Leader Highest ROI

7 Sales Cloud Drives Customer Success + Win Lead Conversion Sales Productivity Forecast Accuracy % Rate 32 39% % % % Sales Average Percentage Improvements Reported by Salesforce Customers Source: Salesforce Customer Relationship Survey conducted March May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary.

8 The Buying Process is Changing 70% of the buying process is now complete by the time a prospect is ready to engage with sales. (SiriusDecisions) By 2020, customers will manage 85% of their relationship without talking to a human. (Gartner)

9 Strike While the Iron is Hot First Contact Wins For inquiries submitted on the web, 78% of sales go to the first company to respond. (Harvard/MIT) 25% of marketers that adopt mature lead management practices report that the sales team routinely contacts the prospects within one day. (Forrester)

10 Engage the Best Leads at the Moment of Interest Automatically assign hot leads to Sales Reps based on criteria Nurture weaker prospects until ready +40% Increase in lead volume Marketing Automation

11 Manage Your Leads with All the Right Information Track selling from lead to close Prioritize and route leads with business rules Know where your best leads come from Get insights with social intelligence +39% Improved lead conversion rate Leads & Accounts

12 Turn More Opportunities into Closed Business Update and share opportunity details as a team Guide reps according to sales stage Design custom opportunity management processes Complete pipeline visibility +32% Higher win rates Opportunities

13 Make Smarter Decisions to Increase Sales with Reports View any data from across your business on any device Instantly group and categorize deals Identify opportunities to drive higher sales Forecasting & Reports

14 Connect Reps to Experts, Files, and Customers Faster with Chatter Instant communication with experts Contextual collaboration on proposals, campaigns, opportunities, and dashboards Private deal rooms with customers and partners Improve sales productivity and effectiveness +40% Sales productivity Team Selling

15 Quickly Automate Sales Processes with Workflow Help your reps take the right actions at the right time Business process design with drag and drop simplicity Real-time approvals from Chatter feeds Automate price approvals, expenses, and more Integration & Workflow

16 Forecast Smarter as a Team Gain a complete, real-time view of team forecasts Real-time, automatic roll-ups Quota attainment visibility Collaboration with team +45% Improved forecast accuracy Forecasting & Reports

17 Extend the Sales Cloud with AppExchange Transform your business with powerful apps 2,600+ cloud & mobile apps Solutions for every business requirement Fast and simple access 2.8 million+ Installs AppExchange

18 Sell from Anywhere on Any Device Salesforce1 Mobile App Stay productive on the go All Your CRM All Your Customizations Productivity Apps Notifications Platform Connect and collaborate anywhere Access CRM, custom apps, and AppExchange Apps Run your business on your phone All Your Custom Apps Action Bar +31% Improved sales productivity with mobile Mobile Sales

19 Salesforce Customers are Our Strongest Advocates 98% will continue to use Salesforce in the future 85% recommend Salesforce to others Source: Salesforce Global Customer Relationship Surveys conducted biannually, by an independent third-party, Confirmit Inc., on several thousand customers randomly selected.

20 Thank you

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