Enterprise Mobility How Technology is Transforming the Mobile Landscape

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1 Enterprise Mobility How Technology is Transforming the Mobile Landscape 1

2 Enterprise Mobility Current Landscape Mobile 3.0 Technology Coupled Mobile 2.0 Automate Process Mobile 1.0 Web Enabling Companies attempt to mobile enable their web sites and web applications Transform Business Operations using Mobile apps Reach out directly to target market using Mobile Apps Copyright

3 Driver s of Enterprise Mobility and Mobile 3.0

4 More Penetration of Smart Devices Spending on mobile devices are surpassing PCs as part of a shift to platforms built on mobile computing, cloud services, social networking, and big data (IDC). Copyright

5 Rapid Deployment of BYOD 40% report their agency has or will implement BYOD within the next 2 years (Mobile Work Exchange May 2013) 38% of companies expect to stop providing devices to workers by 2016 (Gartner April 2013) Copyright

6 Need for Real Time Information by CXOs As ways to Transform the business Executives need to access critical business information 54% Transformational(a way to change how things are done) 42% Workforce becoming increasingly virtual and mobile 51% Employees and/or customers increasingly demand real-time information 49% Strategic(a way to get things done while advancing organizational goals) 29% Tactical(a way to get things done faster through productivity improvements) 25% n=140 Source: IDG Research Services, 2012 Copyright

7 Technology Shift Inducing Enterprise Mobility Leap

8 Technology Challenges to Enterprise Mobility Strategy Choosing Platform and Technology Security Integration with Back end Device Management Application Design n = 325 Copyright 2013 Source: IDC's U.S. Mobile Enterprise Professional and Outsourced Services Survey, 8

9 Technology Shift Inducing Enterprise Mobility Application Development Native Technology Managed Mobility Mobile Device Management - MDM Mobile Security BYOD Cross Platform Technology Infrastructure Mobile Web Apps Improved Connectivity (Wi Fi, 3G, 4G) GPS and Sensors for Context/Location Aware App Mobile Enterprise App Platform (MEAP) Sophisticated device hardware Integration with Back End Web Services and API s Middle ware technology Copyright

10 Results in clearer Enterprise Mobile Strategy Business & User Needs Management and Governance Data Mobility Wireless Infrastructure Application Architecture Technology Shift Upwards Clear Enterprise Mobile Strategy Changing Enterprise Identity and Security Source: Gartner: Enterprise Mobility and Its Impact on IT, 2012 Copyright

11 Spectrum of Enterprise Mobile Solutions Asset & Facilities Management Asset Tracking & Management Building Inspections Security Inspections OH & S Inspections (e.g. building safety inspections) Reports & Workflow Workflows and Approvals Business Intelligence & Dashboards Time & Expense Tracking Sales & Marketing Sales Order & Quote Entry Mobile CRM (Access leads, opportunities & tasks) MOBILE ENTERPRISE Logistics & Distribution Fleet Management Applications Driver Job Scheduling Proof of Delivery Shipment Tracking & Notifications Field Service Field Service Job Management Service Job History Depot-stock Management Break/Fix Service Scheduled Service Jobs Urgent Response Service Jobs Manufacturing Warehouse Management Quality Assurance Programs Manufacturing Execution Systems Copyright

12 Life Without an Enterprise Mobile App Let us go to a Field Service Office running Manual Operations sans Mobility Copyright

13 Managing and responding on job is a nightmare No real-time update on jobs. No location information to track field staff. Inefficient process leading to difficulty in streamlining tasks. Service Dispatcher And when it comes to on-field job, productivity affects I am stuck here. Not sure which part to use for this job. Wish I had previous service history for the client and knowledge base. Copyright

14 It has always been difficult to report work Manual paper-based reporting of material, labor and expenses Multiple travels to same client, and clients in nearby locations Delayed time to resolve critical issues Leading to unsatisfied customers Missed service schedule Delayed and inaccurate Invoice Copyright

15 And translates to reduced profitability for your firm Delayed invoicing and collections No real-time information on key metrics Increased cost of operations???????? Copyright

16 Copyright 2013 Manage End-to-End Field Service Operations from Mobile A Day in Field Service Technicians Life

17 Let us meet Harry Field Service Technician for ABC Engineering & Contracting Co. I am the Service Engineer for Refrigeration and Aircon Products of my company. For most part of the day I am on field and travelling. I was fed up of missing schedules and repeated follow up calls.. Until my Company adopted a Mobility strategy to improve Productivity Copyright

18 And I got a shows Mobile Customer App which Location, lists all my Nearby Daily Tasks and created Driving by Directions my supervisor on Google from the Maps back end system Copyright

19 As well Collaborate using Online Image Capture, Audio and I can Update Charge Summary from Mobile Which helps Text functions me to Sign off in style Copyright

20 Using the Mobile Field Service, I could improve the productivity and service more number of customers a day. I never miss a schedule and ensures sign off from the field No paper work and a professional approach. The Mobile app has transformed my business and work Copyright

21 Effecting Visible Changes in Organization Real Time Information On the Go Improved Productivity Increased Revenue & Profitability Delighted Customers / Repeated Orders Branding & Professionalism Copyright

22 Thank You Presented by: AbhijitRamaChandran: Sr.Consultant/Project Manager Abhijith Jayakumar: Project Manager RapidValue Solutions Copyright

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