Modern Monitoring for Modern IT Systems

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1 Modern Monitoring for Modern IT Systems IT Management as a Service (and as software) Mark Rivington Nimsoft CTO, CA Technologies

2 Agenda Introductions Today s Technology Environment IT Management as a Service Nimsoft Monitor Overview Customer examples

3 Personal Introduction

4 Nimsoft Introduction Origins in Norway Monitoring without the effort and pain Primary focus on SME and MSP On-Premise and SaaS delivery Flexible pricing Subscription or perpetual 875 customers in 25 countries ~50/50 split between Enterprise and Service Providers CA acquisition March 17 th 2010 Rationale new market segments Rapid growth since acquisition New products Nimsoft Service Desk Nimsoft Cloud User Experience DCIM, Network Flow New customers ~450 new customers New Markets now 36 countries

5 Today s Technology Environment SOCIAL NETWORKING BIG DATA MOBILE TECHNOLOGY CONSUMERISATION OF IT CLOUD

6 Disruptive re-imagination of everything Source: Mary Meeker, 2012 Internet Trends Report

7 Experience matters Today s customers have little patience for white papers, datasheets and the like. They may attend a webinar, but the next step is experience. Even for large organizations with complex buying behavior, the expectation of SaaS is easy, accessible and meaningful experience of the service, either through demonstration instances, trial or freemium models. Source:

8 ITMaaS, as the market knows it today ITMaaS vendors provide the essential management tools that enable users to access and view IT environments, monitor and evaluate performance, and ultimately optimize IT environments through a cloud delivery model. 451 Research, November 2011 Our implementation of ITMaaS is an easy to deploy, unified solution for IT management. It wraps traditional silos spanning all of the functions in an IT department or MSP, and adds collaboration, learning, best-practices, customer support and access to knowledge, expertise and communities (social networks). This mixture of capabilities is blended in such a way that we accelerate our users ability to get their jobs done faster and better. CA Nimsoft

9 IT Management as a Service. Single Unified Experience. Service Management Enterprise Monitoring APM DCIM Data Protection * Also available via an easy-to-deploy and manage on-premise configuration

10 Unified Management Portal A Powerful, Flexible, and Easy-to-use Window to your IT World Intuitive web-based interface A common view into CMDB, PMDB, and alarm data Standards-based, customizable and role-based Multi-tenant access provides a secure view for you, and your customers Rich reporting and visualization

11 Enterprise Monitoring - CA Nimsoft Monitor Usage Metering & Billing Service Levels End user Response Time Performance & Availability Events Storage Capacity & Performance Power Efficiency Network LAN & WAN Server Physical & Virtual Database IT & Business Application Commercial & Custom Cloud Public & Private

12 Nimsoft Monitor for Server Monitor and optimize server performance Metrics include CPU, disk, mem, processes, services, events, logs, Probably the best server monitoring product in the world Automates scheduled checks on server, Vblock, Flexpod, UCS Physical, Virtual and Cloud environments

13 Nimsoft Monitor for Application Track applications to achieve optimal performance Deep visibility into application specific metrics Identify application problems before users are impacted Correlate application performance with supporting infrastructure

14 Nimsoft Monitor for Database Monitor databases and to ensure peak performance Reduce monitoring administration cost and effort Accelerate identification of performance issues Optimize database infrastructure and usage

15 Nimsoft Monitor for Storage Monitor and optimize the utilization of storage Correlate storage usage with environments, users and applications Streamline management of EMC, IBM, NetApp, local storage and more Prevent downtime and improve SLA compliance

16 Nimsoft Monitor for End User and Service Response Time End-user response time Synthetic Transaction Monitoring DNS, DHCP JDBC

17 Nimsoft Monitor for Public and Private Cloud Hypervisors and Cloud Delivery Platforms SaaS and PaaS Providers Purpose built monitoring for Vblock, Cisco UCS, FlexPod, RedHat EVM Cloud User Experience (from the cloud)

18 Broadest Monitoring Coverage Broadest technology coverage. Over 140 probes out-of-the-box, including:

19 Message Bus Designed for massive scalability and constant change. Normalisation layer between infrastructure components and IT Management application Communication mechanism using publishers and subscribers to distribute data Simple and efficient architecture allows secure, timely delivery of monitoring data Enables elegant integration between many points Multi-tenancy Dependable TCP/IP ensures delivery Highly Scalable 65,000+ servers under management Easily Extensible Standard schemas and APIs

20 Multi-tenancy Scale your services efficiently and economically. One Nimsoft implementation for many customers Scale services economically to support 1 customer, or 100. Personalize services with a custom, private view of managed environments while you get a consolidated view of all environments in a single pane of glass.

21 Agent-Optional Coverage Easily monitor local or remote systems Agent-less monitoring collects information from black box systems such as hypervisors, SAN storage systems, network devices, SaaS, and cloud environments where no agents are permitted Agent-based monitoring provides a more detailed system view. In addition, the agent-based architecture provides spooling of performance data in disconnected environments so no data is ever lost. The average Nimsoft Monitor data collector is less than 10MB in size, and consumes less than 1% of CPU usage

22 APIs and SDKs Tailor the solution to meet your unique business requirements. Application programming interfaces (APIs) and RESTful Web Services at every level Deployment Data collection Data transport Data analysis Data visualization/reporting Ticketing Workflow

23 Customer Success Public Cloud Provider Dallas, TX. Background Softlayer is a best-in-class, IaaS provider with data centers in Dallas, Houston, Seattle, and Washington DC (108,000 server capacity), allowing customers to create cloud, dedicated, or seamless hybrid computing environments managed through a single interface. 30,000+ servers monitored with Nimsoft Launch October 11, 2010 SoftLayer Technologies announced it has launched the Nimsoft Monitoring Solution (NMS). NMS provides SoftLayer customers advanced monitoring capabilities designed to improve management of their hosted environment and increase the performance and availability of their business applications. Results: Transformed IT Nimsoft s APIs provide seamless, bidirectional data communications with management applications (CMDB) Provides tight integration between Nimsoft and customers management environments, Enables automated deployment and operation process, enabling the company to quickly scale the service to tens of thousands of servers.

24 Customer Success Deutsche Bank is a leading global investment bank with a substantial private client franchise. With more than 100,000 employees in 72 countries, Deutsche Bank offers unparalleled financial services throughout the world. Challenge Needed a more cost effective way to manage its large, complex infrastructure Wanted to track and manage infrastructure performance, while meeting budget and profit objectives Needed to cut monitoring deployment from weeks to minutes Solution Automated, template-based deployment ensured quick coverage across VMware, Linux, Oracle and Sybase infrastructure Managing roughly 40,000 OS instances Results: Transformed IT Gained monitoring insights needed to manage infrastructure Reduced monitoring costs Decreased monitoring administration effort

25 CA Nimsoft: Absolutely Essential customers 400+ leading Service Providers 20,000~ deployments 36+ countries around the world

26 The right moment in time I invented nothing new. I simply assembled the discoveries of other men behind whom were centuries of work. Had I worked fifty or ten or even five years before, I would have failed. So it is with every new thing. Progress happens when all the factors that make for it are ready and then it is inevitable. Henry Ford

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