Managing IT at the Speed of Business. Mark Frost General Manager, Nimsoft

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1 Managing IT at the Speed of Business Mark Frost General Manager, Nimsoft

2 Business Dynamics Cause Effect - Extreme resolve on gaining competitive advantage - Demand for flexibility and variability - Limited IT skills and resources - Accelerating Role of MSPs & Cloud Providers - Complexity fatigue - Agility and speed to keep pace with the business - Elegant Simplicity - Good Enough is Better Consumer Best Practices - Dispersed knowledge - Need right answers, right now - Tools of life becoming tools of trade - User Centricity and Social Media

3 Software as a Service (SaaS) DELIVERY MODEL 100% MSP PREFERENCE FOR SaaS 80% 60% 40% 37% 63% SaaS ON PREMISE 24 MONTHS AGO: NONE TODAY = 1/3+ 20% 0% Total = 813

4 Software as a Service (SaaS) Nimsoft Core Market Size in $B (Growth Markets $300M-$2B) % SaaS Share 6% 37% SAAS MARKET GROWTH RATE IS 5X THE GROWTH OF OVERALL MARKET 6% Source: CA Global Market Analysis Includes only core markets of system mgmt, service level mgmt, network mgmt, APM, and problem mgmt

5 Software as a Service (SaaS) 73% of customers between $750M and $1B in annual revenues would strongly consider a SaaS IT Management solution Oliver Wyman Study August 2010

6 Nimsoft Open APIs Nimsoft Solution Nimsoft Unified Manager Nimsoft Unified Management Portal On-Premise Nimsoft Monitor Nimsoft Service Desk SaaS Nimsoft Open APIs New Target Market Enterprise IT MSPs New Offering Unified IT Management: Monitoring & Service Mgmt Right-sized functionality Faster time to value New Delivery Model SaaS and on premise New Business Model MRR metric Inside sales focus Viral marketing

7 Nimsoft Customer-centric Business Model Evolution of the customer experience requires a new model Internet based Remote sales cycle, optimized onsite interaction Employ web techniques in support of the experience Reduce hurdles/barriers to purchase i $ u r $ Demand Generation - Core Lead Gen - Advanced Web Marketing - Viral loop Referral - CA, Partner Mktg Buying preference - Inside rep - Direct rep - Service Provider - Internet Sales Cycle - Demo via Web - POC via Web - 50% cycle time reduction - Increase capacity User Value - Usability - Time to value - Out of box - Best Practices - Increased productivity Maximize Usage - Tips & techniques - Implementation - Enablement - Deployment Ongoing Support - Live chat - Self help - User Communities Renewal Event - High renewal value - Up-sell opportunity - Advocate Frictionless path to purchase Customer Success Program Clear path to value Superior ownership experience

8 Nimsoft Growth More Revenue ( Q2 YOY ) More New Logos More MSPs Now % %

9 Happy Customers, Loyal Partners Over 1000 customers leading MSPs operating in. 36+ countries around the world. NIMSOFTALLIANCE : NIMSOFTPLACEMENTCENTER

10 IT Managed Services Provider - Needed to Monitor their Customer Environments - Provide Service Management - Implemented NSM + NSD We chose you because you re integrated. Vince Conroy, CTO, FusionStorm

11 Australia - Implemented Nimsoft Monitoring - 3-Day Proof of Concept - Rapid Deployment - Configuration No Customization We had Nimsoft on our Big Board in 1 day. Craig Bassett, IT Manager, Honda Australia

12 The View Ahead

13 Nimsoft Open APIs Nimsoft Vision Nimsoft Unified Manager Nimsoft Unified Management Portal On-Premise Nimsoft Monitor Nimsoft Service Desk SaaS Nimsoft Open APIs

14 Nimsoft Open API Our Unfair Advantage Nimsoft Unified Manager Community On-Premise Monitoring Nimsoft Unified Management Portal Security Information Management Service Desk Automation NetFlow Backup Management Applications Performance Management Project & Portfolio Management SaaS Nimsoft Open API Applications

15 Elegant Simplicity Easy Configurable Contextual Fast Collaborative Social

16 Social Social media are now present inside 70% of the organizations with 20% categorizing their efforts as wellestablished 2011 NetStrategy/ JMC survey

17 Social

18 Modern IT at the Speed of Business Generalists + Information + Social Knowledge + Best Practices + Automation = Resolution

19 Thank You

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