Corporate Performance Management for Healthcare Executives Training Workshop

Transcription

1 Corporate Performance Management for Healthcare Executives 10% Discount for registration till 2nd July, Aug, 2015 Hotel Towers Rotana Dubai, UAE. By ACS, Inc., Phoenix, USA. Enhance your organization s performance excellence by mastering strategic techniques to attain the high levels of performance and growth. What you do not measure, you cannot control. What you do not control, you cannot manage. What you do not manage, you cannot improve! All of us perform better and more willingly when we know why we are doing & what we have been told or asked to do Lead Trainer Mitchell Weisberg Managing Director, Lumen, Inc., USA 30 years of experience applying and training the balanced scorecard and strategy execution to over 100 organizations worldwide. Mr. Weisberg was a member of the original team that developed the Balanced Scorecard with Norton and Kaplan. Former Director of International Business at the Balanced Scorecard Institute Currently teaches Strategic Management in Health Care at Northeastern University, US Expert Presenter Laila Al Jassmi Founder & CEO, Health beyond Borders, United Arab Emirates Former CEO-Health Policy & Strategy Sector at Dubai Health Authority, UAE. Strategic thought Leader & Influencer in Arab World Gain an Insight into: Achieving Excellence in Managing Corporate Performance Management, Measurement, Analysis & Monitoring in Healthcare Sector Establishing a Culture of Excellence through Healthcare Performance Measurement and Leadership Cultivating Innovation in Your Organization Culture to Strengthen Competitive edge Integrating Risk Management into your Strategy Formulation Assessing the Healthcare Organization s Performance Management Maturity Developing the Most Effective KPI s for Strategy Success Monitoring Changes in KPIs to Ensure Organizational Performance is on the Right Track Encouraging the Power of Public Private Partnership in Health sector Great Opportunity! Can t Afford to Miss For registration & the related all other inquiries, us at training@acsmb.com

2 Training Objectives Help executives effectively manage corporate performance excellence in Healthcare Sector and master the strategic techniques to attain high levels of performance and growth. Benefits Strategic Planning and Strategy Execution have become critical elements for the successful delivery of healthcare for all sectors of the industry both public and private. Organizations using these methodologies have consistently delivered higher performance and have outperformed others in their industries. Corporate Performance Management (CPM) is a holistic approach that delivers these capabilities. CPM clarifies and integrates a company s goals, key performance indicators, and metrics in order to improve an organization s performance. Attendees to this course on CPM for Healthcare will receive the following benefits. You will: Evaluate all the internal and external factors affecting company development (competition, trends, technology, regulations, demographic change, company location, distribution or corporate assets, company pricing policy, etc.) within the context of strategic planning Be able to define vision, mission, targets, main initiatives, and corporate level performance indicators. Keep performance management focused on the crucial targets composing a company s strategy at each level of the organization Who Should Attend? CEOs, CFOs, and COOs VPs, GMs, Directors, Heads, Managers, Advisors of following departments: o Strategic Planning o Corporate Performance o Performance Measurement & Quality o Corporate Planning o Quality Management o Change Management o Strategic Business Planning o Strategic Business Development o Organizational Development CEOs Office Managers Hospital Administrator Medical Directors All other professionals engaged in Performance Improvements, Innovations and BSC. Target Market to Attend Health Ministries Health Authorities Medical Cities Private Hospitals Medical Centres Pharmaceuticals Health Insurance What is Included? Presentation & Lectures s, Case Studies, Round Table & Demonstration Handouts Course material on USB, Certificate of Achievement International buffet Lunch with tea/coffee Tea/coffee breaks with sweets & snacks Learn how to define KPIs and balanced scorecards at corporate, business unit, and individual levels in line with strategic targets. Be able to support strategic decision-making and operational management processes by defining actions that are in line with company strategy and determining key performance indicators (KPIs) and balanced scorecards Be able to use data models to mitigate risks and ultimately make stronger, more informed business decisions Learn how to select, design, and implement CPM and business intelligence solutions to support your performance management Investment Fee Early Bird Discount: Book before July 2nd & pay USD 2395/participant Actual Investment Fee: Book After July 2nd & pay USD 2660/participant Group Discount Offer: Book 4 or more delegates & get 10% discount on existing fee.

3 Mitchell Weisberg Mr. Weisberg was a member of the original team that developed the Balanced Scorecard with Norton and Kaplan. Former Director of International Business at the Balanced Scorecard Institute Bridges to Excellence Bringing Quality to Healthcare Leading Innovation in Consumer E-Health. Institute for Executive Education, Suffolk University, Boston, MA Bridging Pharma and IT with Performance Management and Balanced Scorecard. Full Day Seminar at Industry Conference, Philadelphia, PA 5th Annual Clinical Trial Metrics and Benchmarking Summit, Philadelphia, PA, Current Engagements Managing Director of Lumen, Inc. and recognized expert on strategy execution, the balanced scorecard and business transformation & performance Recent Conferences include: Benchmark Your Performance Management Maturity & Create the Roadmap to Higher Performance. Association for Strategic Planning s 2015 Annual Conference. April 22-24, 2015 & May 6-8, Teaches Strategic Management in Health Care at Northeastern University US. Association for Strategic Planning, Washington, DC. Performance Benchmarking, Interactive Presentation and Workshop. Mr. Weisberg has over 30 years of experience applying and training the balanced scorecard and strategy execution to over 100 organizations worldwide. Optimizing the Value of Process Excellence through Strategic Alignment. AQPC Annual Process Conference. October 13-17, AQPC, Houston, TX. Mr. Weisberg has advised executives and led organizations through Performance Optimization including implementation of performance metrics/management, balanced scorecard, process improvement and change management. Performance Management Maturity Benchmark and Roadmap. 5th Strategic Performance Management and Measurement Summit. August, IQPC Atlanta, GA. Conference Advisory Board and Interactive Preconference Workshop. He was the Global Practice Leader for Business Performance Management at HP and led global practices at Arthur D. Little and Nolan, Norton/KPMG. He has customized and implemented metrics and balanced scorecard methodology in government, public and private sector organizations. Mr. Weisberg is a recognized thought leader on Business Performance Management and Measurement, on the Advisory Board of the IBM Innovation Center for Performance Management, a Fellow of Suffolk University s Center for Innovation and Change Leadership, and a Senior Balanced Scorecard Master Professional of the Balanced Scorecard Institute. He has taught at University of North Carolina School of Public Health, Sawyer Business School (Strategic Management), and University of Massachusetts (Health Care Information Technology and Informatics). He received his BS in Biomedical Engineering from Cornell University, MS from the University of North Carolina, (Chapel Hill) School of Public Health and completed the Wharton School Advanced Marketing Management Executive Program. He speaks Spanish and French. HEALTH CARE Summit/Conferences as Speaker/Trainer: Performance Management and Balanced Scorecard in Health Payers - Roundtable/Seminar Chicago, IL Chief Strategy Officer Summit Chair and session leader. November, Innovation Enterprise, New York, NY. Conference Chair, Session Leader Key Issues/Answers for Chief Strategy Officers, Panel Member Basics of Strategic Planning & Strategic Management Translating Raw Data to Decision Making Using Analytics to Deliver Superior Results. June 10 12, 2013 Government Performance Summit, The Performance Institute, Washington, D.C. Conference Presentation. Performance Management 3.0 Integrating Predictive Analytics and Big Data. April, AMIfs (Association of Management- Financial Services) Partial Client list in healthcare sector. Department of Health and Social Services of Texas AllCare Medical Concierge Medicine and Cardiology Community Health Centers Alliance, Inc. The Center for the Advancement of Health IT Blue Cross/Blue Shield of Massachusetts LabCorp, Laboratory Corporation of America US Army Medical Corps Amgen MerckSerono Dean Health Rush Health Chiron Diagnostics Pfizer Pharmaceutical Eli Lilly & Co AstraZeneca Massachusetts Medical Society Blue Cross/Blue Shield of Vermont MD Anderson Cancer Center Aetna Insurance Mentor, Massachusetts Biotech Initiative

4 Laila Al Jassmi Former CEO-Health Policy & Strategy Sector at Dubai Health Authority, UAE in Building an integrated health care system International Conference on Healthcare on Public Private Partnership- PPP in Health APHM 2014 Malaysia Current Engagements Founder & CEO at Health beyond Borders, United Arab Emirates Strategic thought Leader & Influencer in Arab World Arab-German Chamber Health Forum 2014 Healthcare innovation Summit, Arab Health 2014 Laila Al Jassmi is the founder & CEO of Health Beyond Borders in Dubai. Health Beyond Borders is a bespoke Dubai based healthcare advisory firm focused on the following services; Healthcare Strategy and Research, Health Investment Facilitation, Healthcare Marketing and Business Development in UAE, Medical Tourism Consulting and Facilitation, Training and Workshops. HBB can help your business navigate through the challenges and leverage the opportunities and bring considerable economic benefit in a sustainable and effective manner. The Arab Women in Leadership & business Summit Dubai,2014 Smart Partnerships in Managing Hospitals, Building Bridges to Win June 2014, Malaysia Healthcare Management Forum 2013, KSA The Government Summit 2013, Leading Government Services, UAE Prior to this Laila was the CEO of Health Policy and Strategy sector at Dubai Health Authority (DHA). She was responsible for the development of the policy and legislation for the health system in the Emirate of Dubai driven from Dubai Strategic Plan (DSP). Overseeing the implementation of the DHA Health strategy and conducting sector planning and forecasting. This to assure that Dubai develops a world class health system, high quality Public Health and healthcare service provision. She has extensive knowledge of the healthcare systems, Health reforms, strategic direction, planning and delivery of healthcare services. She was leading the process of Dubai health reform that took place in 2007 and changes the structure and the role of Department of Health & Medical Services to Dubai Health Authority. Laila has leaded the Dubai medical tourism initiative which was started in 2012 to place Dubai in the world health tourism map. Laila is a graduate from the College of Allied Health Science and Nursing in Kuwait University and in 2007 secured her Masters in Executive Healthcare Administration from Zayed University with honorary. Also she is a graduate of Sheikh Mohammed Bin Rashid leadership program Health Tourism Expo Turkey 2013 Health 2.0 Middle East Dubai 2013 Future challenges for China health care 2013 Building a Brand in Medical / Health Tourism Turkey 2013 Healthcare Strategy for Dubai 2011 International hospital federation conference (IHF) Dubai 2011 National Women Health Conference Abu Dhabi 2011 Partnerships and Opportunities between the Middle East and Asia : Understanding the Middle Eastern Patient and Health Insurance 2010 Sponsorship Opportunity She has been awarded certificates of appreciation including the Dubai Government Excellence Award (distinguish employee 2009) and the Sheikh Rashid Award for Scientific Outstanding (2008). She was also awarded the Feigenbaum Excellence Leadership Award for Women s leaders HEALTH CARE Summit/Conferences as Speaker/Trainer: Challenges in Acute Health Care Management 2015 Health Insurance Forum Arab Health Dubai 2015 Medical Cities Conference in Dubai 2014, Challenges facing Government A Never Miss Opportunity to promote the products and the image of your organization to the strategy leaders, thinkers & high-profile thought leaders who will be joining this training. We do believe that this will be a perfect avenue to promote & VALUE your brand to the decision makers & senior executives who will be coming in from Middle East and APAC region. For more information, please contact us at training@acsmb.com Note: There is only one sponsorship opportunity, which will be given on first come first serve basis.

5 Course Schedule 08:00-08:30 08:30-10:00 Day 1 - Sunday 23 August, 2015 Opening Remarks Course details Introduction of attendees & trainers Session One (90 Min.) Formulating a Leading Edge Corporate Performance Management (CPM) Framework for Healthcare Industryto Survive in Today s Competitive Climate Why strategy is important in today s healthcare environment; The case for performance management; How do you effectively integrate Risk Management into your Strategy Formulation? Cultivating Innovation in Your Corporate Culture to Strengthen Competitive Edge in Healthcare industry Assessing the healthcare organization s performance management maturity The 3 dimensions of performance management maturity 02:15-02:30 02:30-04:00 Creating your customer/patient value proposition Session Four (90 Min.) Sharpening Management s Capabilities in Strategic Insight for Healthcare & Life Sciences to Develop a Pragmatic Strategy Map Identifying and engaging the healthcare stakeholders to optimize performance Stakeholder analysis Physicians, Administration, Nurses, Third-parties, patients, etc Developing Strategic Elements and Themes Developing the enterprise Strategy Map to depict the logic of the organization s strategy Building a healthcare Strategy Map Day 2 - Monday 24 August, :00-10:15 Change Management Case Study Assessing the healthcare organization s performance management maturity 08:30-10:00 Session One (90 Min.) Communicating and executing strategy with the Strategy Map: Creating the healthcare balanced scorecard (BSC ) Winning Strategies for Engaging Employees and Embedding the BSC 10:15-11:45 Session Two (90 Min.) Exploring Healthcare Performance Measurement Fundamentals to Evolve into High- Performance Organizations Measuring, monitoring and managing healthcare performance Financial performance Excellence (e.g. budgets, profit, etc.) Non Financial performance Excellence (e.g. healthcare outcomes, re-admissions, etc.) Introduction to performance management models and best practices 10:00-10:15 10:15-11:45 Determining and prioritizing strategic healthcare outcomes and intended results Defining and documenting intended results, draft measures, and initiatives Session Two (90 Min.) (EXPERT PRESENTER SESSION BY MS. LAILA AL-JASSMI) Encouraging the power of Public Private Partnership to attain utmost Healthcare Delivery(Quality, Efficiency, Cost, Integration, technology, etc.) 11:45-12:45 12:45-02:15 Clarifying the organization s Mission, Vision, Values Clarifying the organization s Mission, Vision, Values Session Three (90 Min.) Executing Strategy into an Actionable Plan that Aligns with your Organization Vision Developing the healthcare customer (e.g. patient) value proposition 11:45-12:45 12:45-02:15 Types of PPP Models using in Health Industry (Middle East examples) Summarizing Opportunities & Key Challenges Encountered in Public Private Partnership Round Table/Open Interactive Discussion Roundtable Strategy Execution in the Public & Private Sector Session Three (90 Min.) What do patients want; how do patients select a healthcare organization or provider; how will your organization differentiate to attract your target customers Employing an Integrated and Aligned Performance Measurement System to Measure Your Corporate Performance Success The theory and practice of measurement

6 Course Schedule Achieving the True Value of PerformanceMeasurement How to create meaningful measures Comparing and selecting appropriate measures and use for monitoring, managing and reporting Internal or external Leading or lagging Selecting Reliable Measurement Tools and Models that Suit Your Organization s Model Identifying effective KPIs (Key Performance Indicators) for the healthcare organization Measuring & Managing KPIs Critical Factors in designing types of KPIs 02:15-02:30 02:30-04:00 Desired Results Translating Insights Gained from Patient and Customer s Information into Management Reports and Dashboards for Review Processes Change Management Revisited Performance Management Governance and continuous improvement Case Study Performance Management Maturity Session Four (90 Min.) 02:15-02:30 02:30-04:00 08:30-10:00 10:00-10:15 10:15-11:45 11:45-12:45 12:45-02:15 Measurement development and prioritization Session Four (90 Min.) Gathering Useful Corporate Performance Target Setting to Evaluate Your Corporate Performance Dashboards and scorecards Demonstration Dashboard demonstration Day 3 - Tuesday 25 August, 2015 Session One (90 Min.) Utilizing Strategy Maps to Priorities Initiatives to improve and accelerate HealthcareCorporate Performance Initiative identification and development Developing and applying prioritization criteria Session Two (90 Min.) Engaging and executing the organization to deliver high performance Cascading the strategy map and scorecard throughout the organization to align department resources, behaviors, and decisions Case Study Healthcare measures that determine and drive improved outcomes Session Three (90 Min.) Creating the Healthcare Metrics culture using facts and data to improve healthcare outcomes Monitoring your Healthcare Corporate Performance Consistently to Ensure Plans Implemented are Achieving Strategy Execution, Technology & Change Management: Latest Trends in Healthcare Corporate Performance Management - digital strategy (mobile, cloud, big data, analytics) Executing with Visual Analytics: Understanding, Communicating and Using Enhanced Data What are the best change management techniques available to enable strategy execution? When Strategy Meets Change Management: How to effectively lead change when change is difficult Planning Next Steps: Developing the plan for how you will use the learning from this course in your own organization Closing Remarks and Certificate Distribution Why Cannot Miss this Opportunity This is the first ever international event on Corporate Performance Management for Healthcare Executive in Middle East & APAC region. This opportunity will help you deepen your understanding on How to effectively manage corporate performance excellence in Healthcare Sector. Examples of how businesses are transitioning from bottom-line preservation tactics, to more dynamic and forward-looking strategies in attaining new levels of growth and performance. Companies want to not only react to market and situational changes, but to have the ability to proactively make decisions. Effectively implementing Corporate Performance framework enables executives to understand and respond to changes and trends that are taking place! Execution of strategic plans have proven to be a bigger challenge than expected and so well the pressure to perform and outperform is now higher than before. In order to drive corporate performance, today s healthcare leaders must translate their organization mission and strategy into a comprehensive set of proven targets and goals. They need to accurately measure and monitor its progress and align the entire organisation in pursuit of the objectives.

7 Corporate Performance Management for HealthCare Executives REGISTRATION FORM Register Now Contact Training at ACS, Arizona Tel: Fax: PLEASE COMPLETE THIS FORM AND SEND BACK TO US: SYED REHAN ALI 467 Training Course: DATE, VENUE: Corporate Performance Management for HealthCare Executives August, 2015,TOWERS ROTANA, DUBAI, UAE Registration Details: 1.) Name 2.) Name 3.) Name 4.) Name Organization Address City Country Tel. Fax Nature of Business Company Size: Authorization: Signature Date Name This booking is invalid without signature. Signatory must be authorized to sign on behalf of contracting organization. Training Fee: Book till 2 nd July, 2015 & pay USD 2,395 (Per Participant) Book after 2 nd July, 2015 USD 2,660 (Per Participant) GROUP DISCOUNT: Book 04 or more participants to get 10% additional savings on existing price. Payment Method: CREDIT CARD/DEBIT CARD Please charge my: MasterCard VISA AmEx Card Holder s Name Security Code Card Number Expiry Date Signature Confirmation Details: Upon receipt of payment, an acknowledgement will be sent, which if you don't receive along with joining details, please contact us at training@acsmb.com Hotel Accommodation: Accommodation is not included in the training fee. To reserve the room with special corporate discounted rates at the training venue Towers Rotana, Dubai, please Ms. Jenny at res.towers@rotana.com or call her at and mention ACS. NOTE: Corporate rates are available for limited rooms only. Terms and Conditions: Arizona Computer Services (Pvt.) Ltd. Training fee is inclusive of lectures, program material, USB, certificate, lunch and refreshments. Payment Terms: Following completion and return of the registration form, full payment will be required within 5 days from the receipt of invoice. Payment must be received prior to the training date. An acknowledgement of payment receipt will be issued. Due to limited number of training slots, we would suggest you to get yourself registered at the earliest to avoid disappointment. Cancellation/Refund: Cancellation fee will be charged as per terms outlined below. The company reserves the right to refuse admission if payment is not received on time. Enrollee: If the enrollee cancels the course, following will be the refund policy: 75% refund if course/training cancelled 15 days or more prior to start of the training. 50% refund if course/training cancelled 10 days prior to start of the training. NO refund if course/training cancelled within less than 10 days prior to start of the training. ACS: The company reserves the right to cancel the course. In such case, 100% amount would be refunded to those who enrolled for that course. Copyright, etc.: All intellectual property rights in all material produced or distributed by ACS in connection with this training are expressly reserved and any unauthorized duplication, publication or distribution is prohibited. The client hereby acknowledges that he/she specifically authorizes ACS to charge the credit card listed for the amount provided herein; that this contract is valid, binding and enforceable; and that he/she has no basis to claim that any payment required under this contract at any time is improper, disputed or unauthorized in any way. The client acknowledges that they have read and understood all terms of this contract, including without limitation, the provision relating to cancellation. NOTE: 2.9% charges inclusive for online payment.