Certificate In Business Process Management And Improvement

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Certificate In Business Process Management And Improvement"

Transcription

1 Certificate In Business Process Management And Improvement On This Course, You Will: 1. Understand the difference between classical and holistic BPM 2. Identify and document end-to-end processes, and understand process abstraction for maximum analytical benefit Led by Donald Smith 3. Proactively approach processes to expose the entire iceberg of potential problems instead of reacting to merely the visible surface issues 4. Develop comprehensive process understanding and documentation 5. Create process metrics which measure effective delivery 6. Gain effective process design tools to improve operations and increase customer satisfaction Receive coaching and mentoring from the Course Director for one year after course completion *Book and pay full fee for one and your colleague attends for FREE ** Book and pay full fee for two colleagues and the third attends for FREE March 2016* - 2 for 1 offer July 2016** - 3 for 2 offer

2 Meet Your Expert Course Leader Donald Smith Founder, FutureSmith The George Washington University School of Business, Informa s Academic Partner, is dedicated to excellence: in its teaching and research about management, in the public and private sectors, within the United States and internationally. The school has a 75 year history of preparing men and women for leadership in both the public and private sectors. Known internationally for its dedication to academic excellence, the school draws students from all parts of the United States and around the world. Beyond first class teaching and scholarship, the school s faculty offers practical experience in the issues and challenges confronting business and government. Its research centres link faculty and students with US and international business and government organisations. Recent distance learning initiatives have expanded the school s global reach. Course Requirements And Certificates Delegates must meet two criteria to be eligible for an Informa/GW Certificate of Completion for a course: 1. Satisfactory attendance delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the course sessions will not be eligible to sit the course exam 2. Successful completion of the course assessment Delegates who do not meet these criteria will receive an Informa Certificate of Attendance. If delegates have not attended all sessions, the Certificate will clearly state the number of hours attended. Would you like to run this course in-house? The in-house training division of Informa Tel: Donald (Don) Smith is a leading advocate for organisational agility, who drives business success through evergreen strategy, business model innovation, and process transformation. He has helped corporations, non-profits, and government organisations create significant long-term value by focusing on customer relevance and customer experience (Moments of Truth), transforming their view of customers as primary stakeholders and tapping into the exponential value of the happy customer. This has helped shape dramatic improvements in customer loyalty, employee loyalty, cost reduction, and consequently greater shareholder value. Don has influenced organisational shifts in thinking to concentrate on rapidly changing customer perspectives and value propositions, facilitating organisational agility in an ever more global and customer-driven economy while providing the methods, tools, skills, and perspectives for continued success beyond the engagement. As the founder of FutureSmith, Don draws on a vast range of experience from Fortune 500 IT leadership to several successful entrepreneurial ventures, as well as running a non-profit, to offering thought-leading yet practical insight, frameworks, methods, and tools to transform organisations into agile competitors; fostering a dynamic culture of change encouraging them to adopt a process culture (vs. functional) that reduces complexity while delivering greater value to shareholders, customers, and employees. Don has a rare ability to communicate complex and technical information effectively and appropriately to a wide range of diverse and varied audiences. As a founding and former Managing Director of the International Process and Performance Institute (IPAPI.org), Don is a pioneering business performance and process management expert. He is a Certified Business Process Professional (CBPP) and Certified Process Expert (CPE). Don holds a Bachelor of Arts in Management and Organisational Leadership. He speaks, teaches, consults and coaches around the world, in addition to publishing frequently on the topic. Some of his customers include Zain Group, Dubai Customs, Abu Dhabi DOT, egovernment Authority Kingdom of Bahrain, Ministry of Interior KSA, Saudi Telecom (STC), NCB Capital, Qatar Foundation, Qatari Diar, Wataniya, Advanced Electronics Company (AEC), Etisalat, Ooredoo (formerly Qtel), Emirates Transport, Tabreed, Wipro and others.

3 Certificate In Business Process March 2016* July 2016** Course Timings: Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day s sessions. Course Overview Organisations are struggling mightily today to simultaneously keep customers, shareholders, and employees happy. The cycles of market change are coming faster and more frequently, with the levels of change more radical every day. Continuous improvement programmes and classic process improvement tools simply cannot keep pace with change of this speed and scale! This course provides you the advanced methods, skills, tools, and perspectives that help your organisation not only keep pace with its markets, but drive market-leading and innovative process solutions. You will gain the knowledge and skills required to effectively document and analyse processes. You will explore the levels and types of process abstraction, and the various techniques and tools used in process mapping and modelling. This course helps you see process with a new perspective that provides you with a new set of eyes; exposing previously unseen components of process that represent the entire iceberg of potential problems or root causes. This perspective (along with the tools used to capture it), are the springboard for exposing all manner of opportunities to improve, optimise, and even transform your processes to execute on your organisation s strategy, while delivering what your customer really values. The design of this course is based on the knowledge that learning involves doing, and therefore, you will actually apply the course concepts in the context of working through two real-world case studies. It delivers practical ideas to measure and monitor process performance for true effectiveness. You will leave with the confidence to effectively and professionally practice the craft of BPM. Course Outline Day One Foundations Of Business Process Management (BPM) BPM: A Brief History And Overview What BPM is and why we should care Historical influences on BPM How far we have come Key business drivers and impact of BPM Organisational critical success factors and BPM BPM A means to execution of strategic objectives Process Maturity And BPM Lifecycle Management Process defined Organisational process maturity curves The BPM lifecycles Perspectives and levels of Business Process Improvement (BPI) Improvement versus transformation Case Study Determine Organisational Process Maturity Process Mapping And Other Abstractions Abstraction explained When abstraction becomes a distraction Process discovery Becoming a process detective Process characteristics Customers, triggers, and outcomes Process documentation management Process mapping versus modelling Overview of modelling methods (style) and tool Case Study Identify And Map The Process Day Two Everyday Process Improvement Managing The Whitespace Activity-based process analysis A partial perspective Identifying and documenting Process Actors What is the Whitespace and why do we need to manage it? T:

4 Moments of Truth as Whitespace Break points as Whitespace Documenting business rules Documenting the Whitespace Case Study Complete The Whitespace Analysis Chart Improvement Opportunity Discovery Whitespace Exposing the whole iceberg Mining the Whitespace analysis for improvement opportunities Baseline metrics for process improvement Examining and measuring work, deviation (failure), and complexity Opportunities for improvement Whitespace reduction Creating a set of possibilities Decision makers need a wide frame Case Study Complete The Process Improvement Opportunity Worksheet Improvement Solution Simulation And Validation Process simulation Manual and automated (BPMS) Opportunity selection for simulation Using the Whitespace Analysis Chart for simulation Vetting and honing opportunities for best solutions Selecting and presenting recommended solutions Case Study Complete And Present The Improvement Solutions Worksheet Day Three The Outside-In Perspective Process Transformation And The Outside-In Perspective Organisational maturity and transformation Transformation Alignment of process execution to strategy The outside-in perspective and emergent strategy Creating customer empathy Understanding the customer Customer s job-to-bedone, pain, and gain Determining Customer Desired Outcomes (CDOs) Creating a customer profile Case Study Complete The Customer Empathy Map And Customer Profile Worksheet Performance Measurement And Management Hawthorne Effect and other measurement challenges Key Performance Indicators (KPIs) Everything is key The case against survey methods and tools Measuring delivery There is another way Baselining Measurement starts before the change Integration Measurement is built into the change Case Study Complete The Performance Management Plan Worksheet Business Modeling And Business Model Thinking Business models explained The Business Model Canvas explained Business model thinking Business model thinking in support of transformation Case Study Model The Business Day Four Transformation Whitespace Analysis In Transformation Whitespace analysis as reality checkpoint Whitespace reduction and transformation Whitespace reduction as an asymptote function Case Study Complete The Whitespace Analysis Chart Discovering Transformation Opportunities Transformation executes emergent strategy Transformation delivers CDOs Challenging business rules Shedding constraints Silencing the inner naysayer Case Study Complete The Process Transformation Opportunity Worksheet Transformation Solution Simulation And Validation Manual versus automated simulation Transformation may be iterative Transformation range Incremental to innovative Transformation funding and support Two dirty words Change management Case Study Complete And Present The Transformation Solutions Worksheet Course Conclusion Every Ending Is A New Beginning Course Exam 25 Questions Who Should Attend Anyone who is responsible for architecting how their organisation gets things done will benefit from attending this course. Job titles include: Business Process Analyst Business Process Engineer Business Process Designer Business Process Architect Business Process Manager Business Process Consultant Business Process Owner Business Analyst Business Systems Analyst Quality Assurance Analyst and Manager Enterprise Architect Business Planner T:

5 Certificate In Business Process March 2016* July 2016** FIVE WAYS TO REGISTER Informa Middle East PO Box 9428, Dubai, UAE Our in-house training division Would you like to run this course in-house? Save training $$ and create learning experiences relevant to your business. To customise this course and increase value and impact, contact Leigh Kendall on or the team at Course Certificate In Business Process March 2016* (BC6231) Course Certificate In Business Process July 2016** (BC6232) 10 January January 2016 Final Fee US$ 3,995 US$ 4,595 US$ 4,795 8 May May 2016 Final Fee US$ 3,995 US$ 4,595 US$ 4,795 DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: *Book and pay full fee for one and your colleague attends for FREE ** Book and pay full fee for two colleagues and the third attends for FREE Not applicable in conjunction with corporate discounts. Payment to be settled before start of the course to avail the offer. Course fees include documentation, lunch and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an Informa/GW Certificate of Completion. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. CANCELLATION If you are unable to attend, a substitute delegate will be welcomed in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. All registrations are subject to acceptance by Informa which will be confirmed to you in writing. Due to unforeseen circumstances, Informa reserves the right to cancel the course, change the programme, alter the venue, speakers or topics. EVENT VENUE: Tel: ACCOMMODATION DETAILS: We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Informa Hospitality Desk for assistance on: Tel: Fax: MC/MB BUSINESS WEB BC6231/BC6232 Copyright Informa Middle East Ltd

Certificate In Advanced Business Process Analysis, Mapping And Modelling

Certificate In Advanced Business Process Analysis, Mapping And Modelling Certificate In Advanced Business Process Analysis, Mapping And Modelling Performance, Transformation, Enterprise Management And Technology On This Course, You Will: Led by Ing. Joseph Micallef 1. Understand

More information

Certificate In Healthcare Leadership And Management

Certificate In Healthcare Leadership And Management Certificate In Become A Transformational Leader On This Course, You Will: Develop the personal skills and qualities that will propel you to greater success in your healthcare organisation Led by Benedict

More information

Budgeting And Budget Control Of The HR Function/ Effective Manpower Planning

Budgeting And Budget Control Of The HR Function/ Effective Manpower Planning Budgeting And Budget Control Of The HR Function/ Effective Manpower Planning Course One Budgeting And Budget Control Of The HR Function 6 8 March 2016* 14 16 August 2016 6 8 November 2016 The Address Hotel,

More information

IHLM Certificate In Healthcare Operations Management

IHLM Certificate In Healthcare Operations Management Brand New Course IHLM Certificate In Healthcare Transforming Healthcare Systems, Processes Projects During This Course You Will: Discover the principles and techniques through which operations management

More information

Certificate In Strategic Internal Communications

Certificate In Strategic Internal Communications Certificate In Strategic Internal Communications Your Comprehensive Guide For Designing And Implementing An Effective Internal Communication Strategy On This Course, You Will: 1. Formulate a successful

More information

Balanced Scorecard Institute, a Strategy Management Group company KPI Professional Certification Program A 5 Day Program (3 day + 2 day)

Balanced Scorecard Institute, a Strategy Management Group company KPI Professional Certification Program A 5 Day Program (3 day + 2 day) In Association With Balanced Scorecard Institute, a Strategy Management Group company KPI Professional Certification Program A 5 Day Program (3 day + 2 day) Benefits Of Attending This Course: Learn best

More information

Certificate In Healthcare Strategy And Strategic Planning

Certificate In Healthcare Strategy And Strategic Planning Certificate In Strategy And Strategic Planning Practical Tools For Developing And Executing Strategic Plans And Business Cases 5 Main Learning Objectives 1. Hands on, interactive learning experience using

More information

Healthcare Mini MBA. www.iirme.com/healthcareminimba. Four Main Reasons To Attend:

Healthcare Mini MBA. www.iirme.com/healthcareminimba. Four Main Reasons To Attend: Fully Revised And Updated For 2014 Healthcare Mini MBA The Middle East s Most Exciting And Interactive Learning Experience For Healthcare Leaders And Decision-Makers 30 March 3 April 2014 Jumeirah Emirates

More information

Certificate In Financial Modelling Using Excel

Certificate In Financial Modelling Using Excel Includes one full day on Essential Excel For Finance Certificate In Financial Modelling Using Excel Book and pay NOW and bring your colleague for FREE on this course See last page for details* Top 5 Learning

More information

Certified KPI Professional 23 25 February 2014 16 18 March 2014 23 25 March 2014 15 17 June 2014

Certified KPI Professional 23 25 February 2014 16 18 March 2014 23 25 March 2014 15 17 June 2014 The KPI Institute 23 27 February 2014 Kempinski Hotel, Mall Of The Emirates, Dubai, UAE 24 28 August 2014 Venue TBC, Salalah, Oman 16 20 March 2014 Crowne Plaza Hotel, Kuwait 21 25 September 2014 Grand

More information

Balanced Scorecard Professional (BSP) Certifi cation Boot Camp

Balanced Scorecard Professional (BSP) Certifi cation Boot Camp Brought to you by: An Affi liate of: In Association with: Balanced Scorecard Professional (BSP) Certifi cation Boot Camp 15-19 September 2012 Radisson Blu, Riyadh, KSA 23 27 September 2012 Le Royal Meridien,

More information

Mini MBA for Procurement Professionals

Mini MBA for Procurement Professionals ISO 9001:2008 Certified ISO 29990:2010 Certified ISO 29990 Mini MBA for Procurement Professionals 18-22 July 2016, London 05 09 December 2016, London Tel: +971 4 4250700 Fax: +971 4 4250701 Email: info@glomacs.ae

More information

Project Quality Management

Project Quality Management Project Quality Management 22-24 May 2016 Qatar 19-OCT-15 This course is Designed, Developed, and will be Delivered under ISO 29990:2010 Standards Project Quality Management Why Choose this Course? What

More information

Business Process Improvement

Business Process Improvement Business Process Improvement Introduction A four-day workshop covering the methods, diagnostics and tools for optimizing and modeling production and service processes. Course Objectives This practical

More information

Business Process Management. How to Thrive During the Economic Downturn. 27-29 November 2016, Doha - Qatar ISO 29990

Business Process Management. How to Thrive During the Economic Downturn. 27-29 November 2016, Doha - Qatar ISO 29990 ISO 9001:2008 Certified ISO 29990:2010 Certified (Certificate No:1007049195) ISO 29990 (Certificate No: 1078694951) Business Process Management 27-29 November 2016, Doha - Qatar 05Jun16 The PMI Registered

More information

ISM NEGOTIATION THE ART OF. This course was truly great! Thanks to ISM, I am now a master of negotiating. - Nasser Younis, MBC

ISM NEGOTIATION THE ART OF. This course was truly great! Thanks to ISM, I am now a master of negotiating. - Nasser Younis, MBC THE ART OF NEGOTIATION An intensive and highly practical 3 day course A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud. Victor Kiam This course was truly great!

More information

Data Analysis Techniques

Data Analysis Techniques ISO 9001:2008 Certified ISO 29990:2010 Certified (Certificate No:1007049195) ISO 29990 (Certificate No: 1078694951) Data Analysis Techniques 24-28 July 2016, Dubai 25-29 September 2016, Dubai 23-27 October

More information

DYNAMIC HEDGING ESSENTIALS, MASTER CLASS AND WORKSHOP

DYNAMIC HEDGING ESSENTIALS, MASTER CLASS AND WORKSHOP DYNAMIC HEDGING ESSENTIALS, MASTER CLASS AND WORKSHOP Chicago, Illinois August 8 9, 2013 About the course Tremendous advances have been made in the last few years in the area of dynamic hedging of variable

More information

PROJECT MANAGEMENT. Project Management Essentials Techniques for achieving 80% results with 20% effort

PROJECT MANAGEMENT. Project Management Essentials Techniques for achieving 80% results with 20% effort PROJECT MANAGEMENT Techniques for achieving 80% results with 20% effort 14 & 15 October 1 & 2 November Maximising Productivity and Efficiency in a Multi-Project Environment 8 & 9 November 18 & 19 November

More information

BUSINESS INTELLIGENCE WEEK

BUSINESS INTELLIGENCE WEEK BUSINESS INTELLIGENCE WEEK March 9-13, 2015 www.tdwi.org CORADIX Technology Consulting Ltd. in partnership with The Data Warehousing Institute (TDWI) is pleased to announce continued Business Intelligence

More information

Certified KPI Professional

Certified KPI Professional In Parnership with: CERTIFIED KEY PERFORMANCE INDICATORS Key Performance Indicators Framework v 2.0 2015 PROFESSIONAL Certified KPI Professional 20-22 May Lagos, Nigeria Getting Key Performance Indicators

More information

How successful is your campaign and promotion management? Towards best-practice campaign management strategies

How successful is your campaign and promotion management? Towards best-practice campaign management strategies How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending

More information

ISM. Finance for Non-Financial Managers. Everyone should learn from this instructor he is world class!

ISM. Finance for Non-Financial Managers. Everyone should learn from this instructor he is world class! Finance for Non-Financial Managers An intensive AnD HigHly practical 3 day course If you want to thrive in today s economy, you must challenge the status quo and get the education necessary to succeed.

More information

Electronic GMP Systems

Electronic GMP Systems Electronic GMP Systems Specification - Implementation Validation 18 20 March 2015, Prague, Czech Republic SPEAKERS: Kai Kiefer fme AG, Germany Dr Bob McDowall McDowall Consulting, UK LEARNING OBJECTIVES:

More information

How to prove the value of PR to your organization!

How to prove the value of PR to your organization! Register before 30th April 2013 for EUR 359! How to prove the value of PR to your organization! www.thepworld.com +3892 5 111 350 info@thepworld.com Dear Colleague, In March 2011 in Belgrade, Serbia, we

More information

Analytics for Oil & Gas

Analytics for Oil & Gas Analytics for Oil & Gas Table of Contents Project Delivery. 3 Sales & Operations. 5 Resources. 8 Finance. 10 Contact Us. 14 2 Are you tracking and maximizing the profitability of every project? Don t let

More information

ElegantJ BI. White Paper. Operational Business Intelligence (BI)

ElegantJ BI. White Paper. Operational Business Intelligence (BI) ElegantJ BI Simple. Smart. Strategic. ElegantJ BI White Paper Operational Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational Business Intelligence

More information

5th WORLD UNIVERSITY SHOOTING CHAMPIONSHIP. Al Ain, United Arab Emirates. 08-12 October 2014. BULLETIN No.1

5th WORLD UNIVERSITY SHOOTING CHAMPIONSHIP. Al Ain, United Arab Emirates. 08-12 October 2014. BULLETIN No.1 5th WORLD UNIVERSITY SHOOTING CHAMPIONSHIP Al Ain, United Arab Emirates 08-12 October 2014 BULLETIN No.1 The 5 th World University Shooting Championship will be organized by the Organizing Committee of

More information

Implementing differentiated customer-centric strategies

Implementing differentiated customer-centric strategies Implementing differentiated customer-centric strategies Retail-banker-friendly strategy development that resonates with your customers and shareholders An Experian white paper Table of contents Introduction...2

More information

CMAP MOBILE APP TESTING FOUNDATION LEVEL

CMAP MOBILE APP TESTING FOUNDATION LEVEL CMAP MOBILE APP TESTING FOUNDATION LEVEL Copyright 2014 ps_testware 1/6 Introduction Apps and mobiles have become an important element of today s IT and society in a very short time frame. Mobile technologies

More information

From Accounting to Management (Planning, Organizing and Achieving Best Practices)

From Accounting to Management (Planning, Organizing and Achieving Best Practices) ISO 9001:2008 Certified ISO 29990:2010 Certified (Certificate No:1007049195) ISO 29990 (Certificate No: 1078694951) Accounts Payable From Accounting to Management (Planning, Organizing and Achieving Best

More information

Project Management Professional (PMP ) Exam Preparation

Project Management Professional (PMP ) Exam Preparation Project Management Professional (PMP ) Exam Preparation Learn the most effective methods of delivering projects within cost, schedule and resource constraints June 10 14, 2012 American University of Sharjah

More information

strategy synergy success Executive Development Program Financial Strategies For Non-Financial Managers

strategy synergy success Executive Development Program Financial Strategies For Non-Financial Managers develop the best strategy create the greatest synergy arrive at and sustain success Financial Strategies For Non-Financial Managers Course I 6-8 May 2012 Course II Advanced Strategies in Finance 9-10 May

More information

Short Course. Certificate in Project Management (MBA Aligned)

Short Course. Certificate in Project Management (MBA Aligned) Short Course Certificate in Project Management (MBA Aligned) NQF Level: 9 9 to 12 February 2015 1. INTRODUCTION Within all business sectors today, there is a need for professionals who are capable of managing

More information

20-21 May 2015, Lisbon, Portugal. Highlights. Speakers:

20-21 May 2015, Lisbon, Portugal. Highlights. Speakers: Speakers: Dr Afshin Hosseiny Chair of the ECA Expert Working Group on GDP, Tabriz Consulting Comply with the new EU GDP Guideline Dr Martin Egger Pharmaserv Dr Daniel Müller GMP/GDP Inspector All participants

More information

COBIT 5 Implementation Certifi cate. Training Course & Exam

COBIT 5 Implementation Certifi cate. Training Course & Exam COBIT 5 Implementation Certifi cate Training Course & Exam Introduction The COBIT 5 Implementation Certifi cate is a Practitioner Level Training Course that focuses on how to apply COBIT 5 (The Framework

More information

PRINCE2 Project Management Certification

PRINCE2 Project Management Certification Upcoming Sessions: March 19-21, 2012 PRINCE2 Practitioner Certificate March 22-23, 2012 PRINCE2 Project Management Certification PRINCE2 Practitioner Certificate OPEN ENROLLMENT Business Operations Receive

More information

Master Project Manager

Master Project Manager EARLY BIRD DISCOUNT ALL DELEGATES WILL GET FREE TABLE PC BOOK & PAY NOW! Book Before 31st May 2015 and Save USD 200 = PAY USD 2,650 After 31st MAY 2015 USD 2,850 By attending this practical and informative

More information

SHARPEN-UP Executive Education Residential Retreats. Leading Process Management Operational Leadership Organisational Psychology. Executive Education

SHARPEN-UP Executive Education Residential Retreats. Leading Process Management Operational Leadership Organisational Psychology. Executive Education SHARPEN-UP Executive Education Residential Retreats Leading Process Management Operational Leadership Organisational Psychology Executive Education Welcome to a new dimension in leadership development...

More information

Project Management Professional (PMP ) Exam Preparation

Project Management Professional (PMP ) Exam Preparation Project Management Professional (PMP ) Exam Preparation Learn the most effective methods of delivering projects within cost, schedule and resource constraints April 10 14, 2011 American University of Sharjah

More information

Business Performance Management

Business Performance Management Business Performance Management Beth T. Smith Vice President, IBM Business Performance Management Agenda Business performance management market Business performance management from IBM Why IBM for business

More information

TECHNOLOGY TRANSFER PRESENTS MITCHELL WEISBERG. Strategic Management of the IT Organization

TECHNOLOGY TRANSFER PRESENTS MITCHELL WEISBERG. Strategic Management of the IT Organization TECHNOLOGY TRANSFER PRESENTS MITCHELL WEISBERG Strategic Management of the IT Organization DEVELOPING A BALANCED SCORECARD TO MEASURE IT PERFORMANCE AND TO ALIGN IT AND BUSINESS ROME NOVEMBER 11-13, 2015

More information

TECHNOLOGY TRANSFER PRESENTS MIKE ROSEN MAY 18-19, 2015 MAY 20-21, 2015 RESIDENZA DI RIPETTA - VIA DI RIPETTA, 231 ROME (ITALY)

TECHNOLOGY TRANSFER PRESENTS MIKE ROSEN MAY 18-19, 2015 MAY 20-21, 2015 RESIDENZA DI RIPETTA - VIA DI RIPETTA, 231 ROME (ITALY) TECHNOLOGY TRANSFER PRESENTS MIKE ROSEN Business Architecture Preparation for the Certification exam Enterprise Security Architecture MAY 18-19, 2015 MAY 20-21, 2015 RESIDENZA DI RIPETTA - VIA DI RIPETTA,

More information

Oil & Gas Talent Management Workshop

Oil & Gas Talent Management Workshop Oil & Gas Talent Management Workshop Masterclass on Talent Management and Employee Engagement in the International oil & gas industry. Programme Brochure Introduction Oil & Gas Talent Management Workshop

More information

How to Structure Your First BPM Project to Avoid Disaster

How to Structure Your First BPM Project to Avoid Disaster How to Structure Your First BPM Project to Avoid Disaster Table of Contents Table of Contents...2 Introduction...3 Pick The Right Process and Avoid the Wrong Ones...4 Field the Right Team and Include a

More information

Project Management Professional (PMP) Examination Preparatory Course

Project Management Professional (PMP) Examination Preparatory Course Project Management Professional (PMP) 05-09 September 2016 Vietnam 14-SEP-15 This course is Designed, Developed, and will be Delivered under ISO 29990:2010 Standards Project Management Professional (PMP)

More information

Balanced Scorecard Professional (BSP)

Balanced Scorecard Professional (BSP) Balanced Professional (BSP) Certification Boot Camp (incorporates Introduction to Balanced 3 days and Advanced Balanced 2 days) The Balanced Institute has trained over 5000 practitioners and consulted

More information

AUS. Professional Development Courses. American University of Sharjah. American University of Sharjah. Office of Enrollment Management

AUS. Professional Development Courses. American University of Sharjah. American University of Sharjah. Office of Enrollment Management American University of Sharjah AUS Office of Enrollment Management Testing and Professional Development Center Professional Development Courses 2008 November 2 6, 2008 About AUS-AMIDEAST Professional Development

More information

Allan Gardner. Expert Trainer

Allan Gardner. Expert Trainer Expert Trainer Allan Gardner With over 35 years of experience in the Human Resources field, Allan is a seasoned International Human Resource Professional, with a diverse background encompassing the successful

More information

Business Architecture Guild Body of Knowledge Handbook 2.0

Business Architecture Guild Body of Knowledge Handbook 2.0 Guild Body of Knowledge Handbook 2.0 ------------------------ Section 1: Introduction The Guild has made this Introduction section of its Body of Knowledge Handbook 2.0 ( Handbook ) publicly available

More information

3rd Annual Australia CFO Program:

3rd Annual Australia CFO Program: Clariden Leadership Institute CFO Leadership Program 3rd Annual Australia CFO Program: Changing Role of the CFO - Integrating Finance and Strategy FACULTY DIRECTOR Led by Professor John R. Percival, Wharton

More information

IT Cost Reduction. Doing More with Less. Anita Ballaney, Vishwanath Shenoy, Michael Gavigan. Strategic IT cost reduction - Doing More with Less

IT Cost Reduction. Doing More with Less. Anita Ballaney, Vishwanath Shenoy, Michael Gavigan. Strategic IT cost reduction - Doing More with Less IT Cost Reduction Doing More with Less Anita Ballaney, Vishwanath Shenoy, Michael Gavigan Strategic IT cost reduction - Doing More with Less The current economic climate will force all businesses to thoroughly

More information

Agile Systems Engineering: What is it and What Have We Learned?

Agile Systems Engineering: What is it and What Have We Learned? Agile Systems Engineering: What is it and What Have We Learned? March 2012 Dr. Suzette S. Johnson Agile Engineering Northrop Grumman Suzette.Johnson@ngc.com Getting To Know You! Dr. Suzette Johnson Northrop

More information

Master Insurance Business Analyst (MIBA) Designation Class Defining, Designing, Verifying and Deploying Outstanding Business Solutions

Master Insurance Business Analyst (MIBA) Designation Class Defining, Designing, Verifying and Deploying Outstanding Business Solutions CLASS OF 2015 Master Insurance Business Analyst (MIBA) Designation Class Defining, Designing, Verifying and Deploying Outstanding Business Solutions Business Analysis Planning & Modeling Requirements Analysis,

More information

TECHNOLOGY TRANSFER PRESENTS MARK BUSINESS INTELLIGENCE ESTENDING BI TO SUPPORT ONLINE MARKETING AND CUSTOMER ANALYSIS

TECHNOLOGY TRANSFER PRESENTS MARK BUSINESS INTELLIGENCE ESTENDING BI TO SUPPORT ONLINE MARKETING AND CUSTOMER ANALYSIS TECHNOLOGY TRANSFER PRESENTS MARK MADSEN SOCIAL MEDIA, WEB ANALYTICS AND BUSINESS INTELLIGENCE ESTENDING BI TO SUPPORT ONLINE MARKETING AND CUSTOMER ANALYSIS ROME MAY 12-13, 2011 VISCONTI PALACE HOTEL

More information

Certified Big Data Science Professional (CBDSP)

Certified Big Data Science Professional (CBDSP) Certified Big Data Science Professional (CBDSP) Training Preparation Program Quality & Organizational Excellence Division KnowLogic Professional Certifications Big Data Science Professional KnowLogic Professional

More information

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty

CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and

More information

Cloud Computing on a Smarter Planet. Smarter Computing

Cloud Computing on a Smarter Planet. Smarter Computing Cloud Computing on a Smarter Planet Smarter Computing 2 Cloud Computing on a Smarter Planet As our planet gets smarter more instrumented, interconnected and intelligent the underlying infrastructure needs

More information

www.hcltech.com ANALYTICS STRATEGIES FOR INSURANCE

www.hcltech.com ANALYTICS STRATEGIES FOR INSURANCE www.hcltech.com ANALYTICS STRATEGIES FOR INSURANCE WHITEPAPER July 2015 ABOUT THE AUTHOR Peter Melville Insurance Domain Lead Europe, HCL He has twenty five years of experience in the insurance industry

More information

C L A R I D E N 19 21 August 2014

C L A R I D E N 19 21 August 2014 C L A R I D E N 19 21 August 2014 Knowledge for the world business leaders Shangri-La Hotel, Jakarta, Indonesia Certified Human Resource Manager (CHRM) TM CHRM is certified by the International Academy

More information

Secrets of World-Class Accounts Payable Departments

Secrets of World-Class Accounts Payable Departments Executive Brief Secrets of World-Class Accounts Payable Departments What the Best-in-Class AP departments do that make them stand out from their peers World-class AP departments know something you don

More information

Lombardi Whitepaper: Why You (Probably) Cannot Afford to Use IBM for BPM. Why You (Probably) Cannot Afford to Use IBM for BPM

Lombardi Whitepaper: Why You (Probably) Cannot Afford to Use IBM for BPM. Why You (Probably) Cannot Afford to Use IBM for BPM Why You (Probably) Cannot Afford to Use IBM for BPM 1 Why You (Probably) Cannot Afford to Use IBM for BPM You have a project that seems like a good fit for Business Process Management (BPM). And you re

More information

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment

A Ready Business has total visibility and control. Seamlessly manage your global telecommuncations in a secure environment A Ready Business has total visibility and control Seamlessly manage your global telecommuncations in a secure environment 2 We live in a world of rapid and unpredictable change 22% Only 22% of businesses

More information

Giving Supervisors And Team Leaders A Launchpad To Success

Giving Supervisors And Team Leaders A Launchpad To Success Certificate IV in Frontline Management BSB40812 Launchpad the proteus Leadership program Giving Supervisors And Team Leaders A Launchpad To Success Program Information Launchpad Leadership Today like never

More information

5 th Middle East Quality Management in Healthcare Conference

5 th Middle East Quality Management in Healthcare Conference 5 th Middle East Quality Management in Healthcare Conference 27 28 January 2014 Book and pay before 19 December and save up to US$150 Part of Sponsored by Benefits of attending Examine effective change

More information

Business Process Management In An Application Development Environment

Business Process Management In An Application Development Environment Business Process Management In An Application Development Environment Overview Today, many core business processes are embedded within applications, such that it s no longer possible to make changes to

More information

ISM. Effective Telephone Techniques. An intensive and highly practical 1 day course. Communication works for those, who work at it.

ISM. Effective Telephone Techniques. An intensive and highly practical 1 day course. Communication works for those, who work at it. Effective Telephone Techniques An intensive and highly practical 1 day course Communication works for those, who work at it. - John Powell The trainer was extremely good, thank you all very much - Sushim

More information

primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions.

primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions. primitive or basic That s how over 50% of global organisations surveyed, described their ability to use their data in executive decisions. Source: Economist Intelligence Unit Report: the evolving role

More information

TLSA Consultancy Training elearning

TLSA Consultancy Training elearning LEADING THE SALES TEAM MASTER CLASS PROGRAMME OVERVIEW TLSA Consultancy Training elearning www.tlsasalestraining.com LEADING THE SALES TEAM MASTER CLASS Learn How to Get the Best Results From Your Sales

More information

Project Finance in the Oil and Gas Industry

Project Finance in the Oil and Gas Industry Book early and SAVE 10% www.clariontraining.com/energy A three-day practical applied training course for Oil and Gas Industry Professionals Get to grips with financial and economic techniques, sources

More information

Business Forecasting and Analytics Forum

Business Forecasting and Analytics Forum #JPKGroup Business Forecasting and Analytics Forum Financial Forecasting and Planning Finance Transformation S&OP and Demand Forecasting Sales and Market Forecasting and Analytics Collaborative Forecasting

More information

Bidding, Evaluation, Negotiation & Contract Award

Bidding, Evaluation, Negotiation & Contract Award ISO 9001:2008 Certified ISO 29990:2010 Certified (Certificate No:1007049195) ISO 29990 (Certificate No: 1078694951) Bidding, Evaluation, Negotiation & Contract Award 30 October - 03 November 2016 Dubai

More information

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency

Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.

More information

SALES & MARKETING TRAINING COURSES. www.aztech.ae 17-OCT-15

SALES & MARKETING TRAINING COURSES. www.aztech.ae 17-OCT-15 SALES & MARKETING TRAINING COURSES www.aztech.ae 17-OCT-15 AZTech Training & Consultancy is a leading international provider of training courses, seminars, and learning solutions. We deliver a wide range

More information

Business Analysis Capability Assessment

Business Analysis Capability Assessment Overview The Business Analysis Capabilities Assessment is a framework for evaluating the current state of an organization s ability to execute a business automation effort from and end-to-end perspective..

More information

CLOUD ECOSYSTEM EVOLUTION CASE STUDY: PARTNER ECOSYSTEM STRATEGY FOR GROWTH

CLOUD ECOSYSTEM EVOLUTION CASE STUDY: PARTNER ECOSYSTEM STRATEGY FOR GROWTH CLOUD ECOSYSTEM EVOLUTION CASE STUDY: PARTNER ECOSYSTEM STRATEGY FOR GROWTH 1 CLOUD ECOSYSTEM EVOLUTION PARTNER ECOSYSTEM EVOLUTION CLOUD PARTNER ECOSYSTEM Our client is the leading provider of internet

More information

Procurement & Supply Chain Management

Procurement & Supply Chain Management New Skills. New Thinking Procurement & Supply Chain Management Supply Chain Effectiveness Audit - Implementing lean processes in your supply chain 20 September 2012 Auckland 24 September 2012 Wellington

More information

ACCELERATING OPERATIONAL EXCELLENCE FOR GLOBAL AND REGIONAL MANUFACTURERS

ACCELERATING OPERATIONAL EXCELLENCE FOR GLOBAL AND REGIONAL MANUFACTURERS FOR GLOBAL AND REGIONAL MANUFACTURERS lnsresearch.com FOR GLOBAL AND REGIONAL MANUFACTURERS Section 1: Introduction, Industry Drivers, and Challenges... 3 Section 2: Accelerating Success - People... 9

More information

Enterprise IT Architectures BPM (Business Process Management)

Enterprise IT Architectures BPM (Business Process Management) Dr. Hans-Peter Hoidn Executive Architect, IBM Distinguished IT Architect (Opengroup) Enterprise IT Architectures BPM (Business Process Management) Introduction 2 Agenda of this Part Business Process Management

More information

The Project Management Course for Health Care Using Microsoft Project Workshop

The Project Management Course for Health Care Using Microsoft Project Workshop in association with Upcoming Sessions: Course: November 5-7, 2012 Workshop: November 8-9, 2012 HLLN.ca/project-management The Project Management Course for Health Care Using Microsoft Project Workshop

More information

PMI Agile Certified Practitioner (PMI ACP) Boot Camp Course AG05; 4 Days, Instructor-led

PMI Agile Certified Practitioner (PMI ACP) Boot Camp Course AG05; 4 Days, Instructor-led PMI Agile Certified Practitioner (PMI ACP) Boot Camp Course AG05; 4 Days, Instructor-led Course Description Take this PMI ACP training course to prepare for your Agile Certified Practitioner (PMI ACP)

More information

Certified Process Professional Master

Certified Process Professional Master Certified Process Professional Master CPP Level 1, 2, 3, 4, 5- From Practitioner to Professional to Master This premier WORKSHOP is designed for those seeking advanced professional skills in process management,

More information

Training Workshop on Financial Analysis of Investment Project Scenarios with Application of COMFAR software. Training for Trainers

Training Workshop on Financial Analysis of Investment Project Scenarios with Application of COMFAR software. Training for Trainers Training Workshop on Financial Analysis of Investment Project Scenarios with Application of COMFAR software Training for Trainers UNIDO HQs, Vienna, Austria 18 to 22 May 2015 OBJECTIVES A 5-day Training

More information

CONTINUAL SERVICE IMPROVEMENT: BRINGING IT TO LIFE

CONTINUAL SERVICE IMPROVEMENT: BRINGING IT TO LIFE CONTINUAL SERVICE IMPROVEMENT: BRINGING IT TO LIFE Author : Gary Case Version : 0 Date : August 2009 Location : Pink Elephant Inc. 1 EXECUTIVE SUMMARY If you are thinking about implementing ITIL processes

More information

PRINCE2 Project Management Certification

PRINCE2 Project Management Certification PRINCE2 Project Management Certification Foundation Certificate + Practitioner Certificate Receive the #1 international standard of project management training the PRINCE2 Foundation and Practitioner Certification

More information

Process-Based Business Transformation. Todd Lohr, Practice Director

Process-Based Business Transformation. Todd Lohr, Practice Director Process-Based Business Transformation Todd Lohr, Practice Director Process-Based Business Transformation Business Process Management Process-Based Business Transformation Service Oriented Architecture

More information

COURSE INFORMATION. To register online: visit www.ce.up.ac.za

COURSE INFORMATION. To register online: visit www.ce.up.ac.za Get the latest knowledge from leading global experts. COURSE INFORMATION SUPPLY CHAIN & LOGISTICS www.ce.up.ac.za 1 Contents Company Overview 3 Introduction 4 Supply Chain and Logistics 6 Programme in

More information

ISTQB ADVANCED LEVEL TEST MANAGER CERTIFICATE IN SOFTWARE TESTING

ISTQB ADVANCED LEVEL TEST MANAGER CERTIFICATE IN SOFTWARE TESTING ISTQB ADVANCED LEVEL TEST MANAGER CERTIFICATE IN SOFTWARE TESTING Copyright 2015 ps_testware 1/6 Introduction The International Software Testing Qualifications Board (ISTQB) consists of Member Boards representing

More information

STRATEGY MANAGEMENT EDUCATION Leadership and Management Development

STRATEGY MANAGEMENT EDUCATION Leadership and Management Development STRATEGY MANAGEMENT EDUCATION Leadership and Management Development Strategy Management Partners Partners Management s ability to execute strategies is a key differentiator for lasting success Vision without

More information

VALUE NEGOTIATION AND CONFLICT MANAGEMENT. 10 12 March 2015

VALUE NEGOTIATION AND CONFLICT MANAGEMENT. 10 12 March 2015 VALUE NEGOTIATION AND CONFLICT MANAGEMENT 10 12 March 2015 Introduction Negotiation, influencing and conflict management are critical skills in all dimensions of life and society. In particular, public

More information

Drive Growth and Value with proven BPM solutions from IBM

Drive Growth and Value with proven BPM solutions from IBM IBM Software Thought Leadership White Paper June 2011 Drive Growth and Value with proven BPM solutions from IBM 2 Drive Growth and Value with proven BPM solutions from IBM Contents 2 Executive summary

More information

STAYING AHEAD OF THE CURVE WITH AGILE FINANCIAL PLANNING, BUDGETING, AND FORECASTING

STAYING AHEAD OF THE CURVE WITH AGILE FINANCIAL PLANNING, BUDGETING, AND FORECASTING STAYING AHEAD OF THE CURVE WITH AGILE FINANCIAL PLANNING, BUDGETING, AND FORECASTING September, 2014 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p4 p5 p6 43%

More information

Supply Chain Excellence

Supply Chain Excellence Executive MasterClass For fee, dates & location details see page 8 The Overview Introduction How can industry leaders build an effective supply chain to reduce costs and enhance value? Effective Supply

More information

INCLUDES THE REQUIREMENTS OF THE NEW ISO 14001:2015 STANDARD

INCLUDES THE REQUIREMENTS OF THE NEW ISO 14001:2015 STANDARD INCLUDES THE REQUIREMENTS OF THE NEW ISO 14001:2015 STANDARD -Course Summary- The one day International Certifications Environmental Management Training course will introduce the attendees to organisational

More information

PROJECT FINANCE MODELLING

PROJECT FINANCE MODELLING We can deliver this course in-house: Your company, your location, your needs Contact Jeff Hearn: +44 (0)207 017 7190 jhearn@iirltd.co.uk PROJECT FINANCE MODELLING Learn how to build Excel models to help

More information

A Closer Look at BPM. January 2005

A Closer Look at BPM. January 2005 A Closer Look at BPM January 2005 15000 Weston Parkway Cary, NC 27513 Phone: (919) 678-0900 Fax: (919) 678-0901 E-mail: info@ultimus.com http://www.ultimus.com The Information contained in this document

More information

Advanced Performance Measures

Advanced Performance Measures Advanced Performance Measures Establish a performance measurement system to guide decision making Presented By: Developing and utilizing: performance measures, data, & reporting for organization results

More information

SALES NEGOTIATION FOR RESULTS

SALES NEGOTIATION FOR RESULTS EXPAND YOUR SALES EXPERTISE & SUCCESS WITH BRIGHT*STAR TRAINING THE SALES PROCESS 18-19 March 2013, Auckland 8-9 April 2013, Wellington 21-22 March 2013, Auckland 10-11 April 2013, Wellington 25-26 March

More information

ISTQB ADVANCED LEVEL TECHNICAL TEST ANALYST CERTIFICATE IN SOFTWARE TESTING

ISTQB ADVANCED LEVEL TECHNICAL TEST ANALYST CERTIFICATE IN SOFTWARE TESTING ISTQB ADVANCED LEVEL TECHNICAL TEST ANALYST CERTIFICATE IN SOFTWARE TESTING Copyright 2015 ps_testware 1/6 Introduction The International Software Testing Qualifications Board (ISTQB) consists of Member

More information

www.negotiations.com

www.negotiations.com 3 Day Buyers Purchasing Course Overview Buyers can improve their negotiation performance by becoming aware of how to negotiate optimally with experienced supplier sales resources. What strategies and actions

More information