Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations

Transcription

1 Data centres and deployment - maximise commercial and operational benefits through flexible delivery and data centre operations utilises the economic and operational advantages of hosted and onpremise delivery models for its Enterprise Subscriber Management System (SMS), providing you with the upmost flexibility for your operations regardless of where you are in the world or the infrastructure you already have in place. Our flexible delivery models mean we can deploy our Enterprise solution in almost any region, providing you with truly global coverage across countries within North America, South America, EMEA and Asia Pacific. Each deployment of Enterprise SMS uses the latest version of our software, with the added availability of many diverse configuration options. As our software benefits from a funded roadmap, and is highly productised for pay-tv, we can ensure that you are fully equipped with the tools you need to tailor your business driven processes. Furthermore, our powerful SMS, coupled with our experience of over 100 successful pay-tv implementations, makes the essential difference in successful delivery and extracting full value from our products. We have proven methodology and effective processes in place to meet the demands of any pay-tv project; and our network of local system integrators, in each region, ensures successful project delivery each and every time. Flexible delivery options Highly configurable Highly productised for pay-tv market Funded road map Secure data storage and monitoring High levels of availability including active-active data centres Power, environmental control, back up, tape storage and tracking Quick time to market and lower TCO Elastic scaling and load balancing 24/7 Global Network Operation Centre 24/7 Service desk Cost optimisation planning Managed testing environment Migration advice with successful execution API Developer Centre Project governance Hosted On Premise

2 provides flexibility on delivery options to cater for our client s infrastructure and budgetary requirements offers the choice of two deployment models for its Enterprise SMS - hosted and on-premise. No matter which model you choose, our subscriber management solution is based on a best practice three-tier web architecture that ensures a secure and scalable infrastructure capable of meeting all the demands of the service. Hosted Hosted solutions are available via Amazon Web Services (AWS) or from s own dedicated data centres. takes advantage of the AWS global footprint and private cloud technology to ensure an instance of Enterprise is rapidly deployed and data is always stored within your region. Furthermore, this virtual delivery model enables flexible infrastructure scaling to be achieved. Leveraging virtual services allows additional application instances to be quickly started to handle short-term surges/spikes in demand. Similarly, they can be quickly and simply shut down when demand recedes. On-Premise The Enterprise SMS can be deployed within your existing data centres and supported by a local system integrator (SI). Our SMS has also been designed to operate alongside industry standard systems, allowing you to manage and administrate your operation easily. The software has a small yet robust footprint, minimising the total cost of ownership and speed to market. Additionally, our technical service team can share their expertise and recommendations for monitoring software and back-up systems, maximising interoperability and data transfer between our SMS and your choice of service management tools.

3 Horizontal Scaling Master has a proven track record providing scalability for pay-tv operators, Cable/MSOs and VOD service providers M Database Application S Database Standby Application Database Data Centre A Load Balancing Horizontal Scaling Web Web Load Balancer DNS Resolution Data Centre B Scalability The Enterprise architecture is based on an industry standard horizontal scaling model. By using load balancing technology, each layer of the architecture can be scaled independently of each other by simply adding and enabling additional computing power. Service Availability All systems operate 24/7 and have high availability, with a target service level agreement (SLA) uptime of 99.97%. High levels of service continuity are also achieved by delivering a single virtualised data centre, operating in a stretched fashion across two physically autonomous data centres, in the same region, that are privately connected to one another. Each physical data centre has a high level of redundancy, utilising its own communication provisions, security mechanisms and UPS/generators to ensure continuity of power supply. 24/7 Global Network Operations Centre (GNOC) Our Service Desk personnel proactively monitor the performance and throughput of all hosted Enterprise systems from our 24/7 GNOC, ensuring systems are operating within SLA. Our real time pre-configured dashboards record the demand for services, including request arrival rates, minimum/ maximum/average response times, and success rates. Additionally, our automated technical monitoring systems continually check service availability and escalate any threshold breaches or warning conditions to technical teams before they become service affecting. Proactive capacity reviews s capacity monitoring systems regularly poll critical infrastructure and run time engines to collect data of key metrics including CPU, memory, bandwidth, application threads and database connections. The capacity data is collected and charted for periodic analysis to identify any unusual trends or exception conditions that may develop over time. By monitoring system capacities proactively, predictions of future resource requirements can be made to minimise the need for unplanned reactive support.

4 Assured delivery a proven track record At, not only do we have proven methodology in place to meet the demands of any pay- TV project, our professional services team also ensures successful project delivery every time. We are focused on understanding your vision, achieving your objectives and delivering the subscriber management solutions you need. Progress and quality Solution creation, design and implementation Commissioning and launch With your input we are able to plan your project in detail, and keep you informed every step of the way. We ensure quality solutions are delivered by agreeing set criteria, holding regular viewing sessions, and effectively managing all communications within the project team; including your other third party suppliers within the project scope. Our expert analysts and solution architects understand your needs, and define the solution architecture by matching our product to your requirements. The SMS configuration can be tailored to your solution, and our project team works closely with you to agree a final design and implementation schedule. Successful project delivery requires a managed transition from the project environment to the launch of your service. This is an integral part of the delivery process, which is why we check, inspect and test every component of the subscriber management solution, ensuring your live service is successful from day 1. has long history of integrating quality subscription and business solutions into complex commerce platforms. Our highly productised SMS for pay-tv, specialist project teams and flexible delivery models provide quick time to market with minimal SI development requirements. We understand the importance of communication and engagement throughout the project delivery process, so ensure effective communication is managed across all project resources within and with your other suppliers. Pay-TV projects are complex but no matter where your business is in the world, has the right delivery solution for you. Brian Dickson, Senior Project Manager

5 Our user interfaces are delivered through a secure web portal anywhere The Enterprise SMS platform is accessible via our sophisticated Insight Dashboard, a Web based Administration Console, and eagent User Interface. Insight Dashboard s Insight Dashboard provides tailored views of your management information (MI), allowing you to monitor your key performance indicators (KPIs) and manage your business effectively. The dashboard uses real-time monitoring, configurable widgets and drill-down capabilities to deliver specialised consumer insight, allowing you to monitor campaign success, revenue by asset, payment trends as well as sales by source. Administration Console The Enterprise SMS Administration Console is designed to provide centralised, simplified operations of Enterprise SMS administration tasks via a web console all managed by your own staff. Functions include: creation and management of subscriptions, user administration, contact management, finance and marketing functions, and direct access into the Insight Dashboard. eagent The Enterprise eagent is a feature-rich contact centre application interface designed to fully operate all aspects of an end-to-end subscription management service. This particular interface allows the user (for example, an agent) to operate all of the customer management, case management and document management functionality. Web based Administration Console eagent User Interface Insight Dashboard

6 Optimised for pay-tv and TV Everywhere No one can rival s knowledge and expertise of the pay-tv market. With over 16 years experience, the company has a longstanding history of helping pay-tv operators and media organisations to increase the monetisation of their content across devices, platforms and territories. When you invest in, you don t just get an industry leading platform; you also get the people and process knowledge that comes with being a TV and media specialist. Over the years, our engineering and operations teams have developed specialist knowledge of DSAT, DTT, IPTV, HbbTV, connected TV, premium content and Pay Per View (PPV) assets, customer automation and media technologies such as broadcast middleware and conditional access. This means is perfectly positioned to help companies maximise the opportunities and address the threats of operating in the pay-tv landscape. Developers Centre and APIs - provides hosted, interactive developer resources to all clients, including 24hr technical assistance for those new to SMSs, as well as experienced integrators who want to optimise the user journey. With 15 billion video-enabled devices set to be in the global marketplace by 2020, it is becoming a strategic imperative for pay-tv operators to make their content available across multiple devices. But many are facing the challenges of enhancing their TV everywhere services whilst creating compelling experiences that embrace new routes to market. Our comprehensive set of products and services address these commercial challenges and ensure pay-tv operators remain successful in today s highly competitive TV landscape. Each year we enable more than $400million in pay-tv revenues for our global client base which includes leading media companies BT TV, NBCUniversal, ITV and Virgin Media. Our comprehensive library of simple object access protocol (SOAP) and representational state transfer (REST) based APIs are designed to present key functionality to third party systems and support highly sophisticated systemic interoperability. Full Pay-TV Ecosystem - As a pay-tv specialist, has, over the last 16 years, built a unique range of partnerships and integrations with leading products and services to deliver a full pay-tv service. Integrations, which range from conditional access to online video players, to interactive developers, and payment providers, helps increase speed to market and reduce deployment risk. Our platform integrations allow us to provide Single Sign On (SSO) applications, enabling users to select diverse platforms, such as CTV, ios, Android, Online, DTT and DSAT, to view content from a central subscription. If you want to know more about and how we can support your TV Everywhere strategy, please contact us on sales@paywizard.com or call linkedin.com/company/paywizard-plc plus.google.com/+plc youtube.com/user/group