1 Connect The next level in Critical Environment Operational Efficiency
2 10-30% is the potential efficiency gain from optimized Data Centers and Critical Environments Operational Efficiency of Your Critical Environment Any critical environment is at the heart of an enterprise. In today s competitive market, it is important for the critical environment to undergo constant upgrades to cater to the changes. And, while doing so, one needs to increase its operational efficiency, maximize its availability and uptime, reduce CAPEX and OPEX and create an energy-efficient infrastructure. To make this a reality, you need to be connected to your critical environment at all times. Today s critical environments, facilities and Data Centers, are both dynamic and constantly evolving. With business needs placing greater demand on technology for a competitive edge, Data Centers are constantly accommodating new, consolidated and virtualized servers, to meet both application and storage needs. Like the business itself, the Data Center is constantly in a state of flux, and is dependent on support systems and operational efficiencies to provide constant and consistent performance. With the success of the business itself relying on the integrity of the Data Center, failure is not an option. 5 simple questions to gauge if your Critical Environment is headed towards optimal performance: > > Are you monitoring your environment effectively? > > Can you predict asset performance in your facility? > > Are you committed to operational efficiency and continual improvement in your facility? > > Do you have the time and expertise to operate your critical facility? > > Can you evaluate and optimize your infrastructure over its entire lifecycle?
3 Why Do you Need an Effective Operations and Management Program? An effective and efficient critical environment Operations & Management (O&M) program is essential because: > > 70% of Data Center outages and downtime are directly attributable to human error, according to the Uptime Institute s analysis of their Abnormal Incident Reporting (AIR) database. Much of this is a direct result of poor operations and maintenance practices. > > In addition to human error, downtime is also the result of the lack of SOPs (Standard Operating Procedures) and a predictive maintenance and management program > > High levels of facility automation and equipment performance data have created new opportunities for enhancing reliability while reducing costs, when the environment is properly managed. > > The increasing importance of energy efficiency is reducing capacity safety margins and system redundancy, increasing the importance of proactive maintenance and critical environment infrastructure management. > > For any mission critical facility (including a Data Center), majority of the total cost of ownership is in OPEX, not CAPEX, which is also where most of the potential cost savings reside. > > Energy costs represent the largest portion of OPEX, and the rising cost of energy, directly impacts the TCO. 84% of Data Centers have issues with power, space and cooling capacity, assets, and uptime that negatively impact business operations. - International Data Corporation 70% of Data Center outages and downtime are directly attributable to human error - Uptime Institute s Analysis Connect Schneider Electric s critical environment lifecycle management program The ultimate goal of Connect is to provide real-time, 24/7 remote monitoring, data analytics and management of critical environments to maintain maximum availability and operational efficiency. Connect offers 4 levels of services to enterprises Maintain, Operate, Monitor, and Optimize Assess Where am In ow? How do I operate at optimum levels? Commission Data Center Life Cycle Services Wasi t built per design? Plan What are my best options? What am I going to improve/build? Who will manage my construction? Build Design In cases of Data Centers, businesses today are often either wholly dependent on their Data Center or the Data Center IS their business. Increasingly software-defined Data Centers (virtual machines, virtual storage, and virtual networks) and workload movements combined with short IT refresh cycles make for a challenging environment to manage. The potential impact on system availability and business continuity can be so severe that each operational task must be carefully evaluated in terms of its net effect on availability. Mitigating these challenges requires careful coordination and planning. Most existing infrastructures will not be able to handle the increasingly high technology and performance demands, and may demonstrate inefficiency in the near future. With continuous improvement, focused on 24/7 real-time monitoring, predictive maintenance, automation & control processes, and change management, a potential 10 to 30% efficiency gain in new Data Center or critical environment can be realized. Connect Predict Operate Monitor Commit Navigating the Path to improved Operational Efficiencies You may have numerous plans for your business and critical environment to, some of which could be: > > To configure and scale your environment to accommodate your business inevitable growth. > > To improve energy efficiency to reduce operating costs. > > To optimize maintenance schedules and plans to handle system upkeep without causing downtime. Whatever your challenges are, Schneider Electric can help you make timely, critical, business and operational decisions. Schneider Electric's Connect suite of services combines the expertise and manufacturer level knowledge of Schneider Electric with detailed performance and condition data from your equipment as well as insight into your business needs that is gained through consultations. Monitor An intelligent, real-time, remote monitoring and condition management solution Predict Provides predictive failures and corrective actions by leveraging analytics. Provides incident resolution management including engineer dispatch Commit Benchmarks and baselines your current environment, provides data analytics specific to your environment, and implements a Continuous Improvement Process (CIP) Operate Aligns facility operations and maintenance to optimize performance, reliability, and efficiency, leveraging people, processes, and technology to minimize risks, reduce OPEX, and maximize uptime. Facilitates onsite activities in conjunction with 24/7 onsite resources against mutually agreed upon KPIs and improvement indices.
4 Monitor Driving critical action to optimize asset performance Monitor is an intelligent, real-time condition management solution that collects real-time information from critical systems. Through 24/7 monitoring, Monitor ensures early failure detection, increasing asset availability, eliminating unnecessary maintenance, and reducing both downtime and costs. 24/7 Event Monitoring and Alert Notification Based on real-time data, Monitor identifies a fault or alarm, and provides notifications based on a predefined hierarchy. Critical equipment like UPS systems, batteries connected to UPS systems, Precision Cooling systems etc. are monitored, to check across different levels of severity. Alarm Management and Event Reporting Constant reporting ensures that you are always connected to your Data Center and keenly aware of its status and health. The comprehensive report provides critical data on: Timing and sequence of incidents, along with the notification protocols followed Equipment performance, for a holistic view of the operating conditions of the components of your critical infrastructure In addition to reporting, a web portal provides you with realtime access to Monitor data, showing health, usage data, white papers, and more. Predict Event and incident prediction because prevention is better than cure Predict encompasses all the benefits of Monitor along with providing real-time resolution of incidents, and combines this with data analytics to predict future incidents. Incident Management, Failure Prediction, and Resolution Through a remote managed service based on the alarm monitoring platform, Predict allows for swift and efficient responses to events and incidents. For minimal impact, the issue will be resolved remotely using both remote management capabilities and designated on-site resources. Schneider Electric's Services Bureau manages the complete response system, covering third-party contractors, site attendance, reporting and escalations, to ensure complete operational functionality on-site. All data gathered is used for predictive modeling, by understanding the current health of the environment and using the model to set thresholds allowing incidents to be predicted before they pose a threat to your critical infrastructure. Customized Web Portal: Web-based Asset and Incident Management Predict allows web-based access to a comprehensive asset list, incident status, resolution tracking, and report summaries via PC, and/or smart device. Information accessible via the web portal includes the ability to view: A detailed asset list, covering make, model, physical location within the facility, geographical location, criticality, and warranty condition The status of incidents, and track incident resolution status as well as the parties involved in handling the incident Report summaries of different assets and incidents Commit Transitioning the operational model from reactive to proactive Commit offers dynamic management and control of your critical infrastructure, allowing you to develop a proactive maintenance environment by predicting and correcting critical issues. Critical Environment Assessment, Baselining and Benchmarking Commit baselining is the result of a comprehensive assessment, audit, and survey of your critical environment, providing insight into both physical and operational strengths and weaknesses. Baselining allows a clear roadmap to be defined based on the Data Center Maturity Model from The Green Grid, supported by recommendations quantified by accurate cost, savings, and ROI information. Customized, Advanced Data Analytics Data analytics involves the collection and analysis of asset conditions to ensure that each asset provides optimum performance across the value chain for the entirety of its lifecycle. Condition information is drawn from devices, systems, and processes, ensuring maximum performance without compromising business continuity. Commit provides critical input to help you manage your inventory, optimize IT, increase usage effectiveness, plan for both current and future capacity, and optimize energy consumption. Continuous Improvement Commit's Continuous Improvement Process (CIP) is designed to evaluate performance against organizational goals. CIP ensures the implementation of an improvement plan, which can be managed and/or executed by Schneider Electric. Among the key focus areas of CIP are sustained performance, SLA and KPI improvements, Data Center maturity planning, and change management.
5 Operate Ensuring alignment with IT best practices for optimized facility performance, reliability, and efficiency Operate is a comprehensive operational approach, designed to align the operation and maintenance of businesscritical environments with IT change management standards, for optimum performance, reliability, and efficiency. From maintenance scheduling, to on-site vendor management, to full-time facility operations and management, our experienced staff, proven methodology and Operate tools and process consistently deliver both high system availability and a reduction in your total cost of operations, saving you time and keeping you focused on your core business. Asset Operate combines the benefits of Monitor, Predict and Commit along with: 24/7 onsite resources. Root Cause analysis. Energy Management. Environmental Safety management. Capacity Planning. Audit compliance. Carbon footprint reduction. KPI Reporting. CMMS (Computerized maintenance Management System) Implementation. SOP (Standard Operating Procedure) and MOP (Method of Procedure) planning and management. Vendor Management. Upgrade & Retrofit White space management ( Change, capacility, operations, cost & Energy) Schneider Electric Services Bureau Delivers the edge you need to make timely, business critical and operational decisions The foundation of Connect is Schneider Electric s Services Bureau, established to deliver world-class operational efficiency and legendary reliability in critical environments. Housed in Bangalore, India, it is a dedicated, secure facility servicing the greater Asia Pacific Region. The Services Bureau offers pioneering skills, tools, processes and services to ensure that your critical infrastructure ecosystem achieves optimal performance. Our Certified Critical Environment Technical Experts, ITIL-certified professionals, and Business Analysts have expertise in designing, installing, operating, monitoring and supporting infrastructure solutions for enterprises globally. The three building blocks of the Services Bureau are: Expertise Critical environment technical experts ITIL certified professionals Business analysts Technology Monitoring platforms, that enable 24/7 monitoring and alarm management, support multi-vendor environments, and consolidate data in a customer web portal Software tools, to enable incident management, environment performance management, and utilization and capacity management Data Science Schneider Electric's data science turns data into information, and assists in more informed, effective, short- or long-term action, offering a better understanding of what is happening, what will happen, and what could happen. The Services Bureau delivers additional value through data analytics, encompassing: Data correlation and prediction Data aggregation, disaggregation Performance evaluation and benchmarking Resources and activities planning and scheduling Condition monitoring, diagnostic, and maintenance Decision support through simulation Context-dependent control Competitive Advantage Standard Reports Ad Hoc Reports Query Drilldown Notification Alerts Analytics What if trends continue? Why is this happening? What Happened? What best can happen? What will happen next? Statistical Analysis Forecasting How many? How often? Where? Degree of Intelligence Predective Modeling What action is needed? What is the cause of the problem? Optimization *Source - SAS
6 Delivering Value through Schneider Electric Advantage Data Services Bureau Customer Value Power Management Software DataCenter Software Billing Management Software Security Systems DC Assessment Preventive Maintenance Data Third Party Data Site Visits Data Virtualisation, Aggregation & Disaggregation Data Engineering Mathematics Advanced Computing Mapping Indexing Transformation Normalization Data Science, Analytics Domain Expertise Advanced Computing Sophisticated Analytics with Predictive Modelling Trending etc across the Critical Infrastructure Actionable Intelligence Process & Asset and Energy Efficiency Cost Reduction Services Bureau Mission: To deliver world-class Operational Efficiency and Legendary Reliability in Critical Environments > EXPERTISE > TECHNOLOGY > DATA-SCIENCE
7 Make the most of your energy To find out more, please visit Schneider Electric IT Business India Pvt. Ltd. 4th Floor, Electra, Wing A Exora Business Park, Marathalli, Sarjapur Outer Ring Road, Bangalore Toll free: / /2013