Managed Network Services

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1 Managed Network Services Delivering innovative network data services to business

2 NETWOR Communications are an essential and integral part of any IT strategy and are as important as the systems and processes they support. For companies operating offices around the UK, the cost and management overhead of their communication networks can be substantial and problems with network congestion, support and maintenance commonplace. InTechnology's UK wide IP-based communications network, LANnet, is equally suited to carrying data, telephony and video traffic and enables the delivery of an exciting range of Network Services. Through LANnet, along with our close collaboration with leading network solution vendors, we provide sophisticated end-to-end network solutions and services that empower both large enterprises and growing companies to realise new business opportunities & improve service levels, while reducing costs. Round the-clock pro-active monitoring and management of all communication links enables rapid issue resolution, improved security and the flexibility to accommodate our clients evolving network requirements. InTechnology has supplied us with bandwidth-on-demand for the IT Centre, allowing businesses here to customise their connectivity requirements on a day-to-day basis. Mark Fordyce, CEO, York Data Services.

3 K SERVICES LANnet NETWORK INFRASTRUCTURE OVERVIEW LANnet is InTechnology's UK wide communications network, supporting connection to our data centres and between offices UK wide coverage is catered for through various connection options The use of sophisticated network monitoring and management technologies, such as HP OpenView and Orchestream enable effective and flexible 24x7 support backed by a comprehensive SLA. LANnet utilises the latest technologies such as MPLS* and DWDM* to guarantee high performance and provide the scalability and resilience lacking in traditional networks. The network has been built using world-class components including Cisco routing technology. Direct or VPN Internet access can be provided anywhere on the network via multiple connections to global Tier 1 providers. Connection options include 2, 10, 100 & 1000 Mbs Ethernet and DSL. InTechnology s data centres provide secure hosting for a range of managed services. * MPLS = Multi Protocol Label Switching * DWDM = Dense Wavelength Division Multiplexing

4 LAYERED SERVICES THE NETWORK CONVERGENCE ADVANTAGE InTechnology connect each business site directly onto our LANnet network, enabling any combination of network services to be delivered through this connection. We call this concept - layered services. Each layered service is provisioned over its own VLAN (virtual LAN), private to each client. This enables us to offer multiple network services without issues of contention or congestion and in line with pre-defined Quality of Service (QoS) and service level agreement requirements. It also allows improved pro-active management of each service. Inter-site connectivity can be provided through a variety of means, including Ethernet, with bandwidth from 2 Mbit/s to 1 Gbit/s. We also cater for remote and rural offices or home workers through our broadband service that can be bonded to provide increased capacity. With InTechnology you only pay for the bandwidth you need. This helps to reduce upfront costs while allowing for expansion of capacity and connectivity as business geographic and data demands grow.

5 LAYERED SERVICE OPTIONS VIRTUAL PRIVATE NETWORK (VPN) Point to point communications to link offices in two or more cities is expensive, difficult to manage and often based on complex or confusing pricing models. By connecting to LANnet, businesses have their own multi-site VPN and can reduce the cost and simplify the process of connecting distributed offices. Cost reductions are significant, with data rates from DSL to multi-gigabit Ethernet for substantially less cost than comparative solutions. Reduces communications costs Flexible and future proof Removes bandwidth as a barrier to business development Resilient, high capacity LANnet infrastructure AUTOMATED OFF- SITE DATA BACKUP InTechnology s VBAK service utilises the LANnet network to deliver seamless automated data backup and restore across multiple business locations. Centralised & automated backup scheduling All data is encrypted and secured within an InTechnology data centre Rapid restore functionality Operational cost savings INTERNET ACCESS One of the primary costs associated with Internet access is the cost of the telecommunications circuit required to deliver access into a business. LANnet reduces this cost whilst providing a robust and scalable connection, over which other layered services can also be delivered. Dual Tier 1 Internet feeds for resilience Delivered over an InTechnology managed WAN Major cost savings

6 LAYERED SERVICE OPTIONS IP TELEPHONY No organisation can afford to let ineffective telecommunications hold it back. Implementing InTechnology's IP Voice Connect service will save money, increase efficiency and lay down the basis for a single, fully converged voice and data infrastructure. Free on network calls regardless of location Centrally hosted and managed service with 24x7 support Pay-as-you-go with minimal upfront capital requirement Controlled migration from existing PBX environment investment protection Simple user and administrative interface Features such as ACD, call centre, data attendant and voic Home/Remote worker capability MANAGED FIREWALL Where networks are essential to the smooth running of a business, an InTechnology Managed Firewall can ensure that threats are minimised and maximum service availability is achieved. InTechnology security specialists ensure high levels of network security without any need to compromise on availability, resilience or responsiveness. The service safeguards your networks by offering: Market leading firewall technologies Support and protection for all IP networks Hosted service or on-site deployment options Delivery over a controlled and managed network 24x7x365 monitoring and management by dedicated & experienced network operations staff Integrated deployment with InTechnology services, including VPNs, hosting and IP Telephony

7 SERVICE & SUPPORT YOU RE IN SAFE HANDS InTechnology Managed Services are designed to make life as simple as possible, freeing organisations to invest their energies and resources in their core business. We recognise that cost control is high on today s business agenda and our service delivery, support and service management professionals work to ensure customer satisfaction while always seeking ways to help minimise costs. SERVICE DELIVERY The Service Delivery team are responsible for the design and delivery of all Managed Services. Pre-sales our highly skilled consultants can recommend, demonstrate and source products or services to meet business objectives. Project Management experienced project managers ensure projects come in on time and to budget. Data Services the architecture, deployment and review of all storage-related services such as backup, archiving and replication, to ensure valuable data is managed securely. Network Services network-related (LANnet) services architecture and deployment such as IP Voice Connect, VPN and Internet. SUPPORT Priding ourselves on our customer service, we continue to invest in our people and systems including our 70 strong Customer Services operation. Our Service Management Centre team is certified to the highest industry standards and provides a central point of contact for all customer support calls and queries. 24x7x365 operation Multi-lingual, highly skilled & accredited Rapid issue resolution State of the art infrastructure and tools Online call logging, status monitoring and analysis SERVICE ACCOUNT MANAGERS All of our customers benefit from a Service Account Manager (SAM). The SAM s role is to consider our clients evolving needs and make sure the services delivered remain appropriate, effective and efficient. Provide an accurate, complete picture of customers network & service usage trends Extract maximum value from the service to maximise return on investment An allocated and consistent point of contact for ongoing service delivery consultation

8 Unifying IT infrastructure InTechnology provides innovative IT infrastructure solutions, products and services to businesses, through a network of value-added resellers, systems integrators and consultants. The company employs 350 in the UK and has an annual turnover of 225m. InTechnology s offering unifies all areas of IT infrastructure to help organisations: Store data in the face of exponential growth in data volumes Manage data for optimum efficiency and reduced operational cost Protect data against ever-increasing threats, from malicious attacks to data loss Network data to capitalise on network-computing opportunities Liberate corporate data to maximise its value for the organisation More details about InTechnology (LSE, AIM: ITO) are available at Head Office Nidderdale House Beckwith Knowle Otley Road Harrogate HG3 1SA Tel: Fax: London Office First Floor 1 Threadneedle Street London EC2R 8AW Tel: Fax: Reading Office Building 1320 Arlington Business Park Theale Reading RG7 4SA Tel: Fax: Managed Services Enquiries: web: Copyright 2005 InTechnology plc. All rights reserved. LANnet and VBAK are registered trademarks of InTechnology plc. All other brands, product names, trade names, trademarks and service marks used herein are the property of their respective owners.

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