Software Advice BuyerView: VoIP Software Report Insight into today s small-business software buyer

Size: px
Start display at page:

Download "Software Advice BuyerView: VoIP Software Report 2014. Insight into today s small-business software buyer"

Transcription

1 Software Advice BuyerView: VoIP Software Report 2014 Insight into today s small-business software buyer

2 Abstract Every year, Software Advice speaks with thousands of organizations looking for the right software. We analyzed interactions with small-business buyers (those from organizations with annual revenues of $100 million or less) from 2013 to 2014 to uncover their most common pain points and reasons for purchasing new software. Key findings: Many small businesses have not switched from landlines and cell phones to VoIP. Small businesses put a premium on both reliability and scalability when evaluating VoIP solutions. Small businesses are overwhelmingly interested in hosted rather than onpremise solutions.

3 Many Buyers Currently Using Cell Phones and Landlines 13% 14% 42% VoIP Landline Nothing Cellular 31% While a good number of small businesses are currently relying on VoIP service, 45 percent still use landlines or cell phones for their telephony needs.

4 Pain Points Include Lack of Reliability and Scalability More reliable Company growth Lower price More functionality Better quality Better support More modern Remote accessibility Easier to use Better security 0% 5% 10% 15% 20% Percent of sample Seventeen percent of our sample wanted a higher level of reliability from their phone systems.

5 Majority of Buyers Favor Hosted Solutions 23% Web-based Unspecified 77% None of the buyers in our sample specified a preference for an on-premise system, though a significant amount of buyers failed to specify a preference.

6 Buyers Want Auto Attendant and Conferencing Applications PBX system Auto attendant Conference calling Internet fax ACD Call recording CTI Softphone Predictive dialer SIP trunking Broadband Internet 0% 20% 40% 60% 80% 100% Percent of sample Beyond PBX systems (the core of business phone systems), auto attendants and conferencing applications were highly popular among the buyers we spoke with.

7 Popular Features Include Voic and Voic -to- Voic Caller ID Voic -to- Number portability After-hours mode Find me/follow me Number customization IVR Remote access Hold music 0% 10% 20% 30% Percent of sample Though caller ID and voic are hardly cutting-edge technologies in 2014, these staples of business communications topped our list of popular features.

8 Buyers Want Integrated Unified Communications Solutions 1% 23% Best-of-breed Integrated suite only Multiple products OK 76% An overwhelming majority of buyers specified that they re seeking integrated solutions rather than best-of-breed applications.

9 Most Buyers Looking to Replace Their Phone Systems Immediately 22% 7% 1% 6% 64% 30 days 1-3 months 3-6 months 1 year Unspecified Because phone systems are the backbones of many businesses, most buyers have a short time frame for making a decision.

10 Few Buyers Have Backgrounds in IT 13% 6% 42% Owner/partner Management IT Other 39% In the small-business market niche, most buyers are business owners rather than IT professionals. These buyers value ease of setup and maintenance.

11 Most Buyers Need Systems for 1-9 Employees 5% 7% 7% 18% 11% 27% > 51 25% Most of the small businesses with whom we discussed phone system purchases had fewer than 10 employees.

12 Most Buyers Currently Using Fewer Than 10 Phones 13% 4% 8% 7% 14% 30% > 50 24% 62 percent of the buyers we surveyed were using 9 or fewer phones, though many of these buyers also observed that their businesses were growing.

13 Majority of Buyers Using Fewer than 10 Lines 3% 9% 1% 11% 12% 24% 41% > 50 Seventy-six percent of the buyers with whom we spoke were currently using fewer than 10 lines.

14 Buyers Located in a Variety of Industries 20% 4% 4% 5% 5% 5% 5% 8% 10% 33% Professional services Healthcare Retail Contact center Legal Manufacturing Media and entertainment Finance Nonprofit Other No single industry predominated in our analysis, though buyers rendering some kind of professional service accounted for 33 percent of our sample.

15 Learn More About VoIP Software Read Report Read the full report Get Free Quotes Get free price quotes on top VoIP software Get Free Demos Get unbiased reviews & free demos on top VoIP software

16 @SoftwareAdvice /company/software-advice Software Advice is a trusted resource for software buyers. The company's website, provides detailed reviews, comparisons and research to help organizations choose the right software. Meanwhile, the company s team of software analysts provide free telephone consultations to help each software buyer identify systems that best fit their needs. In the process, Software Advice connects software buyers and sellers, generating high-quality opportunities for software vendors.

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Abstract From August 2014 to March 2015, we talked to hundreds of small businesses (companies with annual revenues

More information

Software Advice BuyerView: Call Center Software Report. Insight into today s software buyer

Software Advice BuyerView: Call Center Software Report. Insight into today s software buyer Software Advice BuyerView: Call Center Software Report Insight into today s software buyer Abstract Every year, Software Advice talks with thousands of buyers searching for call center software. These

More information

Software Advice BuyerView: Payroll Software Report. Insight into today s software buyer

Software Advice BuyerView: Payroll Software Report. Insight into today s software buyer Software Advice BuyerView: Payroll Software Report Insight into today s software buyer Abstract Over the years, we ve spoken to thousands of companies considering new payroll software. We recently analyzed

More information

Home Health Software BuyerView Report. Insight into today s software buyer

Home Health Software BuyerView Report. Insight into today s software buyer Home Health Software BuyerView Report Insight into today s software buyer Abstract We analyzed 385 interactions with home health software buyers to uncover their most common pain points and reasons for

More information

Software Advice BuyerView: Project Management Software. Insight into today s small-business buyer

Software Advice BuyerView: Project Management Software. Insight into today s small-business buyer Software Advice BuyerView: Project Management Software Insight into today s small-business buyer Abstract Every year, Software Advice talks with thousands of small businesses (those with annual revenues

More information

Human Resources Software BuyerView Report. Insight into today s software buyer

Human Resources Software BuyerView Report. Insight into today s software buyer Human Resources Software BuyerView Report Insight into today s software buyer Abstract Software Advice helps organizations narrow down human resources (HR) software options to find a system that best meets

More information

Help Desk Software BuyerView Report. Insight into today s software buyer

Help Desk Software BuyerView Report. Insight into today s software buyer Help Desk Software BuyerView Report Insight into today s software buyer Abstract Software Advice helps organizations narrow down help desk software options to find a system that best meets their needs.

More information

Software Advice BuyerView Applicant Tracking Report. Insight into today s small-business software buyer

Software Advice BuyerView Applicant Tracking Report. Insight into today s small-business software buyer Software Advice BuyerView Applicant Tracking Report Insight into today s small-business software buyer Abstract Every year, Software Advice speaks to thousands of buyers in the market for applicant tracking

More information

Physical Therapy Software BuyerView Report. Insight into today s software buyer

Physical Therapy Software BuyerView Report. Insight into today s software buyer Physical Therapy Software BuyerView Report Insight into today s software buyer Abstract In 2013, Software Advice talked to over 800 physical therapy practices considering a medical software purchase. We

More information

Electronic Health Records (EHR) BuyerView Report 2014. Insight into today s software buyer

Electronic Health Records (EHR) BuyerView Report 2014. Insight into today s software buyer Electronic Health Records (EHR) BuyerView Report 2014 Insight into today s software buyer Abstract Software Advice regularly speaks on the phone with medical practices seeking new EHR software. We randomly

More information

CRM Software BuyerView Report. Insight into today s software buyer

CRM Software BuyerView Report. Insight into today s software buyer CRM Software BuyerView Report Insight into today s software buyer Abstract Recently, Software Advice analyzed 5,279 interactions with prospective CRM software buyers (conducted between January and August

More information

Software Advice BuyerView: Field Service Software. Insight into today s software buyer

Software Advice BuyerView: Field Service Software. Insight into today s software buyer Software Advice BuyerView: Field Service Software Insight into today s software buyer Abstract Ever year, we talk to tens of thousands of professionals in field service that are considering field service

More information

Software Advice BuyerView: Real Estate CRM Report. Insight into today s software buyer

Software Advice BuyerView: Real Estate CRM Report. Insight into today s software buyer Software Advice BuyerView: Real Estate CRM Report Insight into today s software buyer Abstract Every year, Software Advice speaks with thousands of real estate professionals looking for the right customer

More information

Software Advice BuyerView: Webbased Project Management Report Insight into today s software buyer

Software Advice BuyerView: Webbased Project Management Report Insight into today s software buyer Software Advice BuyerView: Webbased Project Management Report Insight into today s software buyer Abstract In 2014, we talked to thousands of small businesses considering Web-based project management software.

More information

Software Advice BuyerView: Facilities Management Report Insight into today s software buyer

Software Advice BuyerView: Facilities Management Report Insight into today s software buyer Software Advice BuyerView: Facilities Management Report Insight into today s software buyer Abstract Facilities managers are crucial employees of businesses in a wide variety of industries. Whether it's

More information

Software Advice BuyerView: Medical Practice Management. Insight into today s software buyer

Software Advice BuyerView: Medical Practice Management. Insight into today s software buyer Software Advice BuyerView: Medical Practice Management Insight into today s software buyer Abstract Software Advice talks regularly with medical offices looking for the right practice management (PM) software

More information

Software Advice UserView: CRM Software Report. Lessons from real software users

Software Advice UserView: CRM Software Report. Lessons from real software users Software Advice UserView: CRM Software Report Lessons from real software users Abstract Software Advice conducted an online survey of 304 customer relationship management (CRM) software users representing

More information

Software Advice BuyerView: Human Resources Software Report Insight into today s software buyer

Software Advice BuyerView: Human Resources Software Report Insight into today s software buyer Software Advice BuyerView: Human Resources Software Report Insight into today s software buyer Abstract Every year, Software Advice talks with thousands of buyers looking for new human resources (HR) software.

More information

Software Advice BuyerView: Project Management Software Report Insight into today s SMB software buyer

Software Advice BuyerView: Project Management Software Report Insight into today s SMB software buyer Software Advice BuyerView: Project Management Software Report Insight into today s SMB software buyer Abstract Small businesses (companies with $50 million or less in annual revenue) are more likely to

More information

Property Management Software BuyerView Report. Insight into today s software buyer

Property Management Software BuyerView Report. Insight into today s software buyer Property Management Software BuyerView Report Insight into today s software buyer Abstract Since 2010, we ve spoken with thousands of property management software buyers. We recently analyzed a random

More information

Award-winning VoIP business solutions VOIP SOLUTIONS DIALEXIA.COM / INFO@DIALEXIA.COM

Award-winning VoIP business solutions VOIP SOLUTIONS DIALEXIA.COM / INFO@DIALEXIA.COM Award-winning VoIP business solutions Breaking Communications Barriers 13 years of innovations in VoIP Dialexia Communications is an award-winning telecom software & services company established in 2001

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Ray McElheney Phone Systems. Let us show you how to save money With our VoIP Phone Systems

Ray McElheney Phone Systems. Let us show you how to save money With our VoIP Phone Systems Ray McElheney Phone Systems Let us show you how to save money With our VoIP Phone Systems Why Switch to VoIP? The savings - Our customers save 40% - 70% off traditional phone service. VoIP gives you more

More information

CLOUD BASED VOIP BUSINESS PHONE SYSTEM

CLOUD BASED VOIP BUSINESS PHONE SYSTEM CLOUD BASED VOIP BUSINESS PHONE SYSTEM Introduction has been providing customers with reliable cloud- based communication service, since 2006 to help business grow with utmost speed and agility. has designed

More information

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR

More information

The IP-PBX. Chris Trittin North American Sales Manager, Grandstream Networks ctrittin@grandstream.com

The IP-PBX. Chris Trittin North American Sales Manager, Grandstream Networks ctrittin@grandstream.com The IP-PBX Chris Trittin North American Sales Manager, Grandstream Networks ctrittin@grandstream.com 20%-25% of SMBs in the USA use VoIP in 2013 The Analog/Legacy PBX is dying 1. Single Network Easy installation

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

INTEGRATED COMMUNICATIONS

INTEGRATED COMMUNICATIONS INTEGRATED COMMUNICATIONS THROUGH CLOUD-BASED TELEPHONY T: 086 123 TALK F: 086 1234 FAX E: sales@talking.co.za www.talking.co.za UPGRADE AND CUT LOOSE FROM YOUR OUTDATED PHONE SYSTEM Lessen your expenses

More information

Hosted PBX introduction

Hosted PBX introduction Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions

The Protel PBX Line. Converged Communications for Business. www.nexmatrix.com. Green Solutions The Protel PBX Line Converged Communications for Business Green Solutions www.nexmatrix.com Your employees are your most valuable assets The Protel PBX makes them more productive! Why choose the Protel

More information

Hosted PBX: Buyer s Guide

Hosted PBX: Buyer s Guide A famous saying by La Bruyere - Those who make the worst of their time most complain about its shortness. clearly illustrates you will never end-up complaining about things not done in time, if your time

More information

Step into the next level of office communication

Step into the next level of office communication Step into the next level of office communication Agenda ConVox Hosted IP-PBX Hosted IP-PBX v/s PBX comparison Setup comparison Comprehensive Features Admin Features Screen shot Summary of benefit comparison

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

The 5 W s. Consider When Seeking. Voice Solutions

The 5 W s. Consider When Seeking. Voice Solutions The 5 W s Small Businesses Consider When Seeking Voice Solutions The 5 W s Small Businesses Consider When Seeking Voice Solutions Choosing a Telecom Service in the Digital Age The development and advancement

More information

Why choose an Asteriskbased. from Foehn? A communication solution that will answer your call. Based on the world s largest open source platform

Why choose an Asteriskbased. from Foehn? A communication solution that will answer your call. Based on the world s largest open source platform Asterisk Systems Why choose an Asteriskbased phone system from Foehn? Asterisk is the world s leading open source telephony platform. It s a software product that can turn a general purpose computer into

More information

CMMS Software UserView 2013 Report. Lessons from real software users

CMMS Software UserView 2013 Report. Lessons from real software users Software UserView 2013 Report Lessons from real software users Abstract For three months, we surveyed maintenance professionals to discover how effectively software is being used within the field of maintenance.

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

What SMBs Should Know About Deploying a Hosted PBX Phone Solution

What SMBs Should Know About Deploying a Hosted PBX Phone Solution What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted

More information

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems Table of Contents Introduction to SMB Phone Systems Types of Commercial Phone Systems 3 3 PBX systems... 3 Key systems... 4 KSU-less systems... 4 VoIP phone systems... 5 Sizing Office Phone Systems Features

More information

Signs You Need to Buy a New Phone System

Signs You Need to Buy a New Phone System Signs You Need to Buy a New Phone System Contents Introduction... 3 Sign #1: Your Phone System is Becoming Technically Obsolete... 3 Sign #2: Your Office is Moving... 4 Moving an Old System... 4 Buying

More information

Breaking up with your Landline Unified Communications: VoIP Phone Systems. MTUG Conference May 2014. service. proactive. value

Breaking up with your Landline Unified Communications: VoIP Phone Systems. MTUG Conference May 2014. service. proactive. value service proactive Breaking up with your Landline Unified Communications: VoIP Phone Systems value MTUG Conference May 2014 WELCOME!!! Ricoh Team: Dave McLaughlin, Solution Consultant, Ricoh USA Todd Milbrand,

More information

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution BTSphone IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

VDial Hosted Predictive Dialer and Call Center Suite

VDial Hosted Predictive Dialer and Call Center Suite VDial Hosted Predictive Dialer and Call Center Suite Local: 1-514-667-5962 Toll Free: 1-877-517-8227 http://www.vccs.ca sales@vccs.ca Increase agent call times and decrease wait times with a Hosted Call

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

The Best Job Boards for Your Recruiting Dollar IndustryView Report 2014. Trends and best practices from the industry.

The Best Job Boards for Your Recruiting Dollar IndustryView Report 2014. Trends and best practices from the industry. The Best Job Boards for Your Recruiting Dollar IndustryView Report 2014 Trends and best practices from the industry. Abstract Job boards are the most common way to advertise open positions, as well as

More information

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution Phone2talk IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

Configuration in TeliCore

Configuration in TeliCore Configuration in TeliCore Rev. 1.0.3 Table of Contents INTRODUCTION... 3 About Telinta...3 Preface...4 Key Features and Benefits...5 Configuration Checklist...6 CONFIGURATION INSTRUCTIONS... 7 Configuration

More information

μsoho PBX for small business or home

μsoho PBX for small business or home μsoho PBX for small business or home Converged Communications for Business A green solution www.nexmatrix.com Why a μsoho PBX for you? The smallest PBX for Home and Small Offices with 10 or less people,

More information

CLOUD BASED VOIP BUSINESS PHONE SYSTEM

CLOUD BASED VOIP BUSINESS PHONE SYSTEM CLOUD BASED VOIP BUSINESS PHONE SYSTEM Introduction has been providing customers with reliable cloud- based communication service, since 2006 to help business grow with utmost speed and agility. has designed

More information

Hosted VoIP Feature Set

Hosted VoIP Feature Set Hosted VoIP Set AUTO ATTENDANTS Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information

Management Summary for Unified Communications IP PBX

Management Summary for Unified Communications IP PBX Management Summary for Unified Communications IP PBX Prepared By for YOU of General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office

More information

VoipNow Professional. Market Positioning for Hosted PBX Services. VoipNow Professional on Service Provider Market

VoipNow Professional. Market Positioning for Hosted PBX Services. VoipNow Professional on Service Provider Market VoipNow Professional on Service Provider Market http://www.4psa.com/ Copyrights Rack-Soft, Inc. 4PSA is a Registered Trademark of Rack-Soft, Inc. This guide should be used by Service Providers that deploy

More information

Presents. And. Base documentation

Presents. And. Base documentation Presents And Base documentation Par: Internal doc Title: Internal doc Date production: September 12 th 2011 Date revised : November 17 th 2011 www.scopserv.com Page 1 / 10 Direct Login page You can log

More information

Ready to Upgrade Your Communications Services?

Ready to Upgrade Your Communications Services? Ready to Upgrade Your Communications Services? Having trouble answering inbound calls as your company grows? Need an easier way to stay connected to employees who are off site or from home? Our Hosted

More information

Auto Attendants. Call Management

Auto Attendants. Call Management Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based user interface

More information

Frontier VoIPCortex IP PBX open, scalable, accessible and feature-laden

Frontier VoIPCortex IP PBX open, scalable, accessible and feature-laden Frontier IP PBX open, scalable, accessible and feature-laden why VoIP? Voice over IP business phone systems use existing data network infrastructure to distribute telephone calls, delivering a range of

More information

Construction Project Management Software UserView. Lessons from real software users

Construction Project Management Software UserView. Lessons from real software users Construction Project Management Software UserView Lessons from real software users Abstract We surveyed construction professionals for three months to better understand the use and effectiveness of software

More information

Cisco Virtual Office Unified Contact Center Architecture

Cisco Virtual Office Unified Contact Center Architecture Guide Cisco Virtual Office Unified Contact Center Architecture Contents Scope of Document... 1 Introduction... 1 Platforms and Images... 2 Deployment Options for Cisco Unified Contact Center with Cisco

More information

Main characteristics. System

Main characteristics. System VoipSwitch is a software platform allowing for rapid VoIP services roll-out. It contains all necessary elements required in successful implementation of various VoIP services. Our customers can make money

More information

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014

Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 Emerging Trends in Unified Communications Applications and Services Market in India H1 2014 Rising Customer Expectations Lead to Higher Adoption of Unified Communications Solutions 9ABD-64 January 2015

More information

AUTO ATTENDANTS CALL MANAGEMENT

AUTO ATTENDANTS CALL MANAGEMENT AUTO ATTENDANTS Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level Auto Attendants Web based user interface

More information

IP Office Phone System Features

IP Office Phone System Features IP Office Phone System Features The Avaya IP Office platform represents the ideal, most versatile office telephone system for small and medium business that money can buy. Our customers love it and industry

More information

Here at SME we don t believe in confusing, complicated and misleading plans. That why we offer ONE simple business plan.

Here at SME we don t believe in confusing, complicated and misleading plans. That why we offer ONE simple business plan. Here at SME we don t believe in confusing, complicated and misleading plans. That why we offer ONE simple business plan. THE CUNNING PLAN Monthly Service Fee $15.00 Simultaneous Calls Unlimited* Local

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

Hosted VoIP phone system introduction

Hosted VoIP phone system introduction Hosted Vo phone system introduction Contents Vo Overview Hosted Vo system How does it works Hosted Vo system benefits Hosted Vo system features Why to choose Trinitel Testimonials Vo overview What is Vo?

More information

Introducing A3 UCaaS

Introducing A3 UCaaS Introducing A3 UCaaS Unified Communications as a Service A3 Communications has added a Cloud Voice solution to our A3 Cloud portfolio. Over the past three years, the adoption of cloud-based phone systems

More information

WorkPlace Buyer's Guide: Creating Virtual Offices

WorkPlace Buyer's Guide: Creating Virtual Offices WorkPlace Buyer's Guide: WorkPlace Buyer's Guide: Anytime a new phone system is being considered for a business there are so many systems available it s hard to know which is best for a particular business

More information

Business. Business. Bicom SYSTEMS. e d i t i o n. PBXware... Advanced Simplicity. PBXware Business Edition

Business. Business. Bicom SYSTEMS. e d i t i o n. PBXware... Advanced Simplicity. PBXware Business Edition ... Advanced Simplicity Edition Edition provides the business class with features that meet today s demanding communications needs that all businesses face. e d i t i o n In addition to the standard features

More information

IP-PBX Buyers Guide 2006

IP-PBX Buyers Guide 2006 IP-PBX Buyers Guide 2006 Produced by: Contents PBX Basics What s Different about IP-PBX Basic Features of IP-PBX Advanced Features Other Issues Conclusion IP-PBX Guide 2 PBX Basics A PBX is essentially

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

DECODING BUSINESS PHONE BASICS 7 SIMPLE TERMS TO UNDERSTAND BEFORE CHOOSING YOUR NEXT PHONE SYSTEM

DECODING BUSINESS PHONE BASICS 7 SIMPLE TERMS TO UNDERSTAND BEFORE CHOOSING YOUR NEXT PHONE SYSTEM DECODING BUSINESS PHONE BASICS 7 SIMPLE TERMS TO UNDERSTAND BEFORE CHOOSING YOUR NEXT PHONE SYSTEM Contents PBX (Private Branch Exchange) IVR (Interactive Voice Response) UC (Unified Communications) VoIP

More information

Small Business Telephone System

Small Business Telephone System Small Business Telephone System Enhanced Communication Solutions KX-TDA50G Will the TDA50G grow along with my business? The TDA50G features a modular design and so it will expand to accommodate a growing

More information

Blue Bolt ACD. Key Benefits

Blue Bolt ACD. Key Benefits Blue Bolt ACD Key Benefits Can be run locally, in cloud or in hybrid environments Wide option of additional customized applications Easy to integrate with 3rd party applications Advanced reporting and

More information

Buyers Guide to Cloud Phone Systems

Buyers Guide to Cloud Phone Systems Buyers Guide to Cloud Phone Systems -002 -003 Introduction Highlights It s important to understand your options, your current business needs and future requirements before making a purchasing decision

More information

VOIP4CLOUD COMPANY BROCHURE

VOIP4CLOUD COMPANY BROCHURE VoIP4Cloud The Future of Unified Communications VOIP4CLOUD COMPANY BROCHURE Introduction to VoIP4Cloud About VoIP4Cloud VoIP4Cloud provides an integrated, cloud-based Unified Communications VoIP PBX service

More information

Decoding Business Phone Basics

Decoding Business Phone Basics Decoding Business Phone Basics 7 Simple Terms to Understand Before Choosing Your Next Phone System Do you feel like you need a magic decoder just to shop for a new phone system? Understanding simple terms

More information

Avaya IP Office Platform Imagine what a small business phone system can do. avaya.com

Avaya IP Office Platform Imagine what a small business phone system can do. avaya.com Avaya IP Office Platform Imagine what a small business phone system can do. 1 Your phone system: A LIFELINE FOR YOUR SMALL BUSINESS. Even with so many ways to communicate today, the telephone is still

More information

SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES

SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES Investing in a phone system is an important step for any small business. Your decision to sign up for small business phone service service should

More information

B2B Demand Generation Benchmark IndustryView 2013. Trends and best practices from the industry

B2B Demand Generation Benchmark IndustryView 2013. Trends and best practices from the industry B2B Demand Generation Benchmark IndustryView 2013 Trends and best practices from the industry Abstract This report identifies the most effective demand generation channels, content and offers, as well

More information

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60 SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION Page 54 of 60 UNIFIED COMMUNICATION SYSTEM (VOIP) PROPOSAL FOR KISUMU JUDICIARY COURTS. 1.0 PARTICULARS

More information

What is VoIP and How It Can Benefit Your Business? Introduction

What is VoIP and How It Can Benefit Your Business? Introduction What is VoIP and How It Can Benefit Your Business? Introduction Although individuals are increasingly using text messaging and social media for their communication, telephony remains an essential tool

More information

Phone. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1

Phone. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1 Phone 1800 800 723 customerservice@switchtelecom.com.au switchtelecom.com.au May2014-Version 1 Welcome to a new kind of telecommunications company Best Products Mobile Offering an extensive range of smartphones

More information

8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216

8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216 8335 Guilford Road Suite H Columbia MD 21046 www.acctelecom.com 410.995.0101 888.226.2216 VoIP s Group: Auto Attendant Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants

More information

AN ANPI WHITE PAPER HOSTED UNIFIED COMMUNICATIONS: KEY FEATURES & KEY BENEFITS

AN ANPI WHITE PAPER HOSTED UNIFIED COMMUNICATIONS: KEY FEATURES & KEY BENEFITS 1 AN ANPI WHITE PAPER HOSTED UNIFIED COMMUNICATIONS: KEY FEATURES & KEY BENEFITS INTRODUCTION 2 Hosted Unified Communications Projected Revenue $40M 2012 Hosted UC can save up to over traditional phone

More information

BUYER S GUIDE CLOUD VOICE BUYER S GUIDE 01/30/2015

BUYER S GUIDE CLOUD VOICE BUYER S GUIDE 01/30/2015 CLOUD VOICE BUYER S GUIDE 01/30/2015 BUYER S GUIDE Contents: Overview 3 Select a Calling Plan 3 Select Usage and Phone Features 3 Select Employees and Phone Features 4 Commom Area Seat Features 4 Employees

More information

DEDICATED INTERNET SERVICE Bristol & Bath Science Park

DEDICATED INTERNET SERVICE Bristol & Bath Science Park DEDICATED INTERNET SERVICE Dedicated internet connectivity to ensure optimal business performance Dedicated is an internet service provided by Bridge Partners, available to all tenants of. It is an uncontended

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: HOSTED VOICE for growing businesses www.megapath.com growing pains Some of the common top-of-mind challenges facing small and midsize companies such as juggling resources,

More information

Velocity Virtual Office Your Hosted VoIP Phone Solution

Velocity Virtual Office Your Hosted VoIP Phone Solution Velocity Virtual Office Your Hosted VoIP Phone Solution Founded in 1997. Locally owned Minnesota Company. Headquartered in Golden Valley, MN. Provide Unique B2B Communications solutions Virtual Office

More information

The Future of Phone Systems

The Future of Phone Systems 1900 Wright Place, Suite 250 Carlsbad, CA 92008 (888) 441-4466 The Future of Phone Systems What features to look for in 2015 2014 Business.com Media, Inc. All Rights Reserved. The Future of Phone Systems:

More information

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS ANSWER THE CALL TO KEEP COSTS DOWN CONTENTS YOUR VOICE SERVICES NEED TO KEEP UP WITH YOUR BUSINESS 01 EVOLVING AT A PACE THAT SUITS YOU 02 OUTBOUND VOICE SOLUTIONS

More information

Get the right communications toolkit to achieve business growth

Get the right communications toolkit to achieve business growth Get the right communications toolkit to achieve business growth The way your business communicates is changing. As businesses increasingly adopt more flexible ways of working, is it time for you to consider

More information

Connect2Leads Introduction

Connect2Leads Introduction Connect2Leads Introduction Company Information Connect2Leads is the premier provider of SaaS (cloud based) call center Solutions for outbound & inbound call centers. We provide a better suite of hosted

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information

Telecommunications Disaster Recovery and business continuity Services. copyright 2006 Corpotel, inc www.corpotel.com / 1 877 4205111

Telecommunications Disaster Recovery and business continuity Services. copyright 2006 Corpotel, inc www.corpotel.com / 1 877 4205111 Telecommunications Disaster Recovery and business continuity Services CorpoTel Services Our portfolio of services in MIS and Telecom can greatly assist your company We have provided disaster planning and

More information