1 Hosted Vo phone system introduction
2 Contents Vo Overview Hosted Vo system How does it works Hosted Vo system benefits Hosted Vo system features Why to choose Trinitel Testimonials
3 Vo overview What is Vo? Vo means Voice over Internet protocol VO is the protocol used to carry telephony (voice) signals over a computer (data) infrastructure - in other words, carrying phone calls and additional services across the existing internet connection Why Vo? Eliminate Lines Eliminate Long Distance Charges Brings rich features Superior quality Enables to implement Unified communication
4 Hosted Vo solution What is PBX? PBX stands for Private Branch Exchange, and generally refers to a business phone system. A PBX system is generally designed with special features to handle internal call switching, such as transferring a caller to another extension or conferencing in a 3rd party within the same office. What is Hosted Vo? Vo allows businesses to move away from traditional PBX systems and integrate their voice and data communication into a single converged network. When using Vo hosting, you can use rich, full featured telephony applications without the need to buy, install and operate an expensive telephone system on your site.
5 Hosted Vo system scheme: Components 1. s 2. Dedicated access 3. Customer router 4. Hosted Vo server 5. High-speed connection 6. Gateway for PSTN calls 7. Web-based interface, billing, configuration changes, control, etc. Secured High-speed Datacentre Hosted Vo system 5 4 Internet PC 7 1 Laptop Fax Home Office Main Office S Provider PSTN BT,Cable, etc 3 PC Fax Remote Office
6 How does it works? Vo to Vo call Secured High-speed Datacentre PC Fax Main Office Hosted Vo system Internet Laptop Home Office S Provider Remote Office PSTN BT,Cable, etc PC Fax
7 How does it works? Vo to PSTN call Secured High-speed Datacentre PC Fax Main Office Hosted Vo system Internet Laptop Home Office S Provider Remote Office PSTN BT,Cable, etc PC Fax
8 Hosted Vo benefits Cost effectivity - Lower Total Cost of Ownership We estimate that businesses cut their telecommunications costs by about 30% when they switch to Vo. The cost savings include: Lower startup costs - Hosted PBX system does not require the initial investment in PBX and other expensive equipment Lower maintenance costs Lower move/add/change (MAC) costs Reduce number of telephone lines needed by the company Eliminates call charges between offices Fixed, low monthly fee includes enterprise-class PBX features Outstanding reliability, typically in the "five nines:" % availability This is due to the carrier-class equipment they operate and heavily redundant systems, including backup power systems and multiple servers. Trinitel hosted telephony platform employs the use of resiliency, using two failback servers hosted in two secured datacentres with two S trunk providers. Ease of management Instead of requiring costly technician visits for every MAC (Move, Add, Change), hosted systems can be easily maintained and configured remotely. Users can configure some call options and features through an intuitive web-based interface without administrative assistance.
9 Hosted Vo benefits Flexibility Hosted PBX system integrates multiple regional, branch or home offices under single corporate phone system It is Ideally suited for mobile, distributed workforce; agents can work from any location equipped with high speed Internet connection The Mobile Twinning feature allows an external phone to be twinned with the office extension Scalability Hosted PBX system change as business changes Extensions, settings and features and can be added or adjusted easily Increased productivity through applications integration Advanced -based applications e.g flash operator panels for call centres system integration with CRM or other corporate systems
10 Hosted Vo features Standard features Music on hold Schedules time based routing Ring groups Hunt groups call cascading Call forward (busy, no answer, always) Call transfer Do not disturb Directory Call logs 3-way calling only with some phones Call restriction
11 Hosted Vo features Premium features Music on hold web management Call recording Voic Voic to Dedicated Voic number Web management of voic recordings Call forward follow me mobile twinning Call forward based on Caller ID Calls blocking based on Caller ID Conferences Auto-attendant Intercom Paging Pickup Groups Directed pickup
12 Why to choose Trinitel We never sell standard service packages We offer customized solution for every customer tailored to the requirements Highly experienced personnel. Certified CCNA, Polycom, Mitel, etc Outstanding customer support
13 Testimonials Michael Zybutz - Total Dental Care I have been using Trinitel for some time now. Installation was efficient and aside from a few very minor teething problems the phone system works exceedingly well. We are a multi centre business utilising an in house call centre. I particularly like their "can do attitude. Nothing is too much trouble and the flexibility of the system has moved from nice to have to essential. I highly recommend Trinitel. Roy Leyshon - Associates Mortgage Network Call quality during the whole period has been excellent, the clarity of the line is exceptional. The best analogy I can give is the sound quality is the same as a sharp clear black and white photograph. There is no background noise and the voice sound quality is as if the person is in the same room with you. In my experience this is by far the best quality service I have used! Dr Basil Mizrahi I turned to Trinitel after the big companies were too expensive and inflexible and were not prepared to cater to my individual needs. Trinitel is a small highly personal company who will do their best to come up with a plan that suits your individual needs. They are cheaper, more efficient, more personal and more flexible than the big companies.