1 Ready to Upgrade Your Communications Services? Having trouble answering inbound calls as your company grows? Need an easier way to stay connected to employees who are off site or from home? Our Hosted PBX solutions can solve these and other communications issues that your company faces as it grows. Our Hosted PBX will give you a big-business phone system that is easy to use and manage -- but at a lower cost. If you don t have the resources or the desire to purchase, set up and maintain your own telephone systems then this is the communications solution for your business. Small and Large Business Solutions No matter what size your company is today or what size you plan to be next year, we have the solution to fit your needs. The small business Hosted PBX service is packed with useful calling features including business class phones, short code dialing, lines and numbers that appear on multiple phones, call pick-up groups, music on hold and an attendant console. For larger companies we add additional communications capabilities such as unified mailboxes for voic and fax messages, a multi-level automatic attendant, automated call distribution and more. Real Business Benefits Focus on your business not your phone system: There s no equipment to install, maintain or occupy space on your premises. Your own administrators and users can easily manage and control all communications and phone features from any web browser. Always Have the Latest Technology Existing phone systems can easily integrate into this hosted PBX service providing better support for home workers and satellite offices. Feature upgrades are done automatically with no action required by you. Our highly-flexible infrastructure grows as you grow no matter how many locations you have. An End-to-End Secure and Reliable Solution We deliver a high-quality, reliable Hosted PBX solution from over our robust IP network with local support. Our network automatically handles calls and messages during power outages. In case of disaster, employees can forward calls to their home or mobile phones.
2 Easy Management and Administration Move, add or change individual phone services at the click of a mouse. Customize calling features to individuals or groups. Control services like call forwarding, simultaneous ringing and call rejection through our web portal. Get the Features You Really Need Hosted PBX service delivers you the power of a PBX over your company s existing T1 line or broadband Internet connection. All you need at your business locations are the phones that operate on your business LAN (and we can provide those too!). Bundle our Hosted PBX service with our high-speed Internet service and save. Features of our standard service include: Caller ID, including name and number Voic Call forwarding Call transfer Speed dialing Find Me Follow Me SimRing (ring up to 5 phone numbers simultaneously, including cell phones) Call hold, including music on hold Attendant Console Web portal for do-it-yourself changes and feature activation and management. Take Control With our easy-to-use web portal, you have complete control over how your phone system is set up and used. You can easily make changes to your Multi-Line Hunt Groups or Multiple Appearance Directory Numbers; enable/disable phone settings such as call forwarding, short dial codes, sequential and simultaneous ringing and much more. Our Hosted PBX service allows for a central administrator such as an office manager or receptionist to change settings on phone lines for the entire business group and for individual users to have the same easy-to-use control over their own extensions and IP phones.
3 Integrate Branch Offices, Remote Workers and Telecommuters The way people work is changing. In addition to their usual office, people are working from home and on the road and they need access to all their voice and data services from anywhere. Add in the CommPortal Communicator tool and you can extend services such as voice, video, and instant messaging to your PC, to the web and to mobile handsets it s ideal when your team members are working from home, on the road or just on the go. As an individual user, you can: Use your mobile phone and PC just like an office extension Seamlessly link your contacts on your desktop, web and mobile Prioritize who can reach you, where, when and on which device and which number Receive all your voice and fax messages in a single mailbox. Convert voice messages to text. Dial with a single click.
4 Choose the features that fit your needs: Small Business Highlights Business-class handsets Business group dialing and short codes Call pickup groups Account codes Shared line appearance, Multiple Appearance Directory Number Call hold with music or message Easy Attendant Administrative web portal Turnkey installation training and support Large Business Highlights Everything in the standard package plus: Unified Communications Premium Attendant with dial-by-name directory Multi-Line Hunt Groups (MLHG) Desktop Assistant Dashboard Telecommuter support Widgets Mobile Phone Features CommPortal Communicator Integrated contacts list Visual Voic Call Jump Phone Remote Easy to use, integrated directory, simple adds/moves/changes. Quick-dial colleagues, including people in other offices & external numbers. Easily take calls for colleagues in your work group. Manage costs on a project or department basis. Lines appear on multiple phones with associated key, inbound calls can be sent to available phones. Great for small teams without a live receptionist. Efficient use of idle time when callers hold. Custom announcements to promote your business. Receptionist can see who is on the phone and easily transfer. End users and administrators can easily control phone settings. A complete business-class phone system supported by our knowledgeable support staff. Increase employee productivity by routing office and mobile phone voic s to one mailbox. View and save voic s online through a web browser. Ensures effective call handling and projects a professional image Adjust based on time-of-day. Maximize customer service / support teams productivity. Improved productivity through streamlined control of all communications from any PC whether at home or in the office. Redirect calls from your PC. Smoothly manage contacts with an advanced contact manager. Available for Windows 7, Vista and XP. Telecommuters become part of the main office system; improving communications and employee benefits. Get quick access to call lists, conferencing, quick dial and other CommPortal features from Windows, MacOS and even igoogle. A voice-over-internet softphone available on your mobile. Keep your directory synchronized everywhere you access it. Use one mailbox for all your messages and fixed services. See a list of your messages, listen to them, and manage them all from your mobile phone. Switch a conversation to a fixed line mid-call. Use the phone that s most convenient for you; improve call quality if coverage is inadequate. Set up landline calls from your mobile phone saving on hotel calling rates. Available for smartphones and tablets running ios or Android. Some features available on Blackberry too.
5 Available Company-wide Features Attendant Console (hardware or software-based) Auto Attendant Automated Call Distribution (ACD) Shared Line Appearance Multiple Appearance Directory Number (MADN) Call Pickup Groups Multi-Line Hunt Groups Skills-based call routing Business Group Dialing Plan Find Me Follow Me Selective Call Rejection Anonymous Call Rejection Screening List Editing Special Intercept Announcements Music on Hold Click to call (with Desktop Assistant) Outgoing Call Blocking Mandatory or Optional Account Codes Toll Restriction Intercom dialing Remote Worker support Mobile worker support Support for fax and POTS lines Web-based administration for easy moves, adds and changes Available Individual user Features Direct Inward Dialing Incoming call manager Self-service handset configuration Caller ID/calling name (delivery and blocking) Call waiting (with or without caller ID) Find Me Follow Me (configurable via web portal) Do not disturb SimRing (simultaneous ringing) Distinctive ringing for internal/external calls Directed call pick-up SIP Call Forking (sending a call to multiple devices) Call rejection (anonymous or selective) Call forwarding (unconditional, busy, selective, fixed) Call park/retrieve Voic , message-waiting indicator Station-to-station intercom dialing Automatic recall (AR) and callback (AC) Account codes (mandatory and optional) Short codes (group and personal) Attendant console (line state monitoring) Integration with your PC o CommPortal Assistant PC integration for call control, message management and contact lists o Click to Dial o CommPortal Communicator softphone o Widgets Agent login/logout Contact our business communications specialists at to learn more about Hosted PBX solutions today. Our Hosted PBX offering is Built on Metaswitch, a leading global provider of telecommunications technology. Metaswitch, Metasphere and CommPortal are trademarks of Metaswitch Networks. Other brands and products referenced herein are the trademarks or registered trademarks of their respective owners. Feature availability may vary.
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