Hosted PBX introduction

Size: px
Start display at page:

Download "Hosted PBX introduction"

Transcription

1 Hosted PBX introduction Looking to buy a new phone system or replace your outdated business phone system? Don't overlook the potential of hosted PBX services as a reasonable phone system alternative. For small, fast-growing, and/or highly-distributed businesses, hosted PBX services can in fact be the most cost-effective way to get a full suite of modern phone system features. Hosted PBX introduction With a hosted PBX service, there is no need for the typical customer premise equipment (CPE) dedicated telephone hardware that sits in your office needed with traditional PBX systems. Instead, your incoming calls are routed to telephone hardware at the provider's data centre. When the system determines where to transfer the call, it swiftly forwards the call to the appropriate extension at your office. Hosted PBX services can go by many names. Some providers refer to their products as application service provider (ASP) or software as a service (SaaS) solutions, while others use the term virtual PBX. The main idea is the same: the software and the hardware are run in the provider's data centre and deliver their functionality through the Internet. Whatever terminology you prefer, this Buyer Zone Hosted PBX Buyer's Guide will help you understand the pros and cons of a hosted PBX, what features you should expect, how to compare different offerings and providers, and what you can expect to pay.

2 Learn about hosted phone services The traditional hardware-based PBX used to be the only real choice for fullfeatured phone service. Now, there are several configurations to choose from, including hosted phone services: About hosted phone services Traditional PBX systems use dedicated telephone hardware located at your business to provide business phone features and call routing A software PBX works like a standard premise-based PBX, except it runs on a computer server, instead of dedicated telephone hardware A VoIP PBX is also a premise-based system. It uses VoIP (voice over Internet Protocol) to connect all the phones in the office, but still needs specific telephone hardware to connect to the external telephone network Hosted PBX services process calls and provide business phone features via central data centres, and deliver calls to your office(s) using VoIP Hosted PBX systems can be considered the descendants of the popular Centrex systems of years past. While Centrex lines are still used in many business settings, hardly any companies use the actual Centrex functionality, since modern PBX systems provide more features at a lower total cost. How it works The primary difference between a traditional phone system and a hosted phone service is that the bulk of the call handling is done at the vendor's data centre, not a telephone closet in your office. When a caller dials your number, it rings through to the data centre first. There, the auto-attendant answers the incoming call with a custom message you record. Callers can leave messages, dial extensions directly, choose a name from a directory, or pick from a menu of departments and recorded messages. All of this is handled at the data centre: the call doesn t reach your office until the call is routed to a live person. Calls are sent from the data centre to their destination using VoIP technology. VoIP converts the audio to data packets and back, allowing the call to be delivered over a broadband Internet connection instead of a dedicated telephone line. Requirements There are few special requirements for setting up a hosted phone service. You'll need a broadband Internet connection, as well as phones that are IP capable. In most cases, you'll be able to keep your existing phone numbers and extensions.

3 Benefits of hosted PBX services Many different types of companies will find hosted PBX service a compelling call handling choice. In particular, hosted PBX services offer huge advantages for companies with offices in multiple locations: Benefits of hosted PBX services All employees can access the full features of the phone system from any location: satellite offices and home workers with broadband connections are just as connected as the main office Hosted PBX services slash support costs, as there are few differences in set-up and administration for any user, no matter what their physical location Costs for interoffice calls decrease dramatically, as VoIP enables no-cost or low-cost calling between extensions A related benefit is improved support for travelling employees. Salespeople who are on the go have the option of using their laptop and a headset as a "soft phone:" by connecting to a hotel network, they place and receive calls exactly as if they were in the office. Many hosted PBX systems also offer support for cell phones, creating yet another option for employees on the go. The improved ease of management offered by hosted PBX is an important benefit for many companies. Instead of requiring costly technician visits for every MAC (Move, Add, Change), hosted systems can be easily configured on the fly: web-based control panels let you manage call options, voice mail settings, the auto-attendant, and much more, helping you save money and time as you adjust to changing situations. Hosted PBX systems offer outstanding reliability, typically in the "five nines:" % availability. This is due to the carrier-class equipment they operate and heavily redundant systems, including backup power systems and multiple servers. Financial savings Many companies find that hosted PBX systems offer a lower total cost of ownership than traditional phone systems. The most obvious reason is that a hosted service doesn't require the initial investment of tens of thousands of dollars but there are other contributing factors as well. You're also reducing the risk of getting stuck with obsolete phone system equipment. Instead of having to update your phone hardware every few years to take advantage of new technologies, you'll be passing that responsibility on to the service provider. There are also cost savings around administering remote workers, as mentioned above, and the reduction in local and long-distance phone charges. While the single monthly bill from a hosted PBX provider may be more than you're used to paying for traditional phone service, comparing a hosted PBX service bill to a combined phone system and phone service bill will usually result in a net savings.

4 Drawbacks of hosted phone systems While the benefits of hosted PBX services are substantial, they have some drawbacks, as well. Here are some considerations you should look into before deciding if hosted phone systems are right for you. Drawbacks of hosted phone systems Internet connection One potentially significant problem with hosted phone systems is that they are completely dependent on your data connection. If your Internet service goes down for any reason, you'll also lose your ability to make phone calls. That's true for all types of VoIP service. However, unlike with site-based VoIP PBX, a hosted PBX service will still be able to answer your calls, even if your connection is down. Because the initial greeting, menus, and voic are all run at the provider's data centre, they'll all continue to function normally, even if your office is offline. A hosted phone system also lets you react quickly when problems do occur. If your connection is going to be down for a significant length of time, you can reconfigure the system to send calls to other locations that are still online, such as cell phones, home offices, or satellite offices. Bandwidth Just being online isn't enough to guarantee good results from hosted phone systems: the quality and speed of your Internet service is another important factor. Most providers will require a DSL or T1 connection to work properly. Even though cable modems can provide faster speeds than DSL in some circumstances, they're not suited to support VoIP. You can test the speed of your Internet connection using this free online tool. While it's not a guarantee, it will give you sense of how well your connection will support VoIP. The providers you speak with should be able to evaluate your current bandwidth situation and your calling volumes to determine if you need to upgrade your connection. Robust call centre features Most hosted PBX services are not appropriate for large call centres. Advanced calling features like automatic call distribution and detailed reporting are essential for call centre applications and commonly available from hosted PBX services. However, they generally aren't as robust as they would be in a dedicated call centre solution: while adequate for 5 to 10 agents, they may not have the capacity to handle larger call centres. Larger call centres deserve a telephony platform designed specifically for their needs. In addition to better call distribution and management tools, they offer the most thorough integration with customer databases and other applications. And they are available both as hosted and locally-run systems.

5 Hosted IP PBX features Typical business phone features are standard with any hosted IP PBX. You can expect all of these features and more: Hosted IP PBX features Call waiting Call forwarding Call transfers Caller ID Redial User directories Activity reporting Three-way calling Hunt groups Voice mail Extension dialling Call accept/reject Follow-me ringing Music/messages on hold Beyond these standards, there are many other features commonly included in hosted PBX services. Some providers include them in a standard package, while others may charge additional monthly fees: Auto-attendants that greet incoming calls and help route callers to their destination. Simultaneous ringing, sometimes called "call blast," is a popular feature that rings multiple phones at the same time: an employee's desk and cell phone, for example. This contrasts with follow-me ringing, which tries several numbers one after another. Real time reporting is typically a call centre-style feature that lets managers check on call queues and activity as it happens. Not all hosted PBX providers offer this feature you may have to turn to call centre solution providers instead. Outlook integration allows users to dial directly from their address books or change basic phone settings without logging in to the control panel. Unified messaging brings , voice, and fax communications into the same system: voice mail messages and faxes can be delivered to users' e- mail in-boxes; s can be sent to cell phones. Conference calling features are often included, but may be limited to small groups unless you pay an additional fee Automatic call distribution (ACD) is another call centre feature. Where hunt groups simply go through a static list of extensions to find one that's not busy, ACD factors in the volume of calls your agents have handled and how long they've been off the phone to more evenly distribute the workload. Browser-based administration lets users change their own availability and number preferences, as well as simplifying MACs, hunt groups, or ACD management, and other administration work.

6 If support for mobile users is important to you, make sure to ask about features like transferring calls from cell phones back to other extensions, including cell phones in hunt groups and call queues, and using laptops as soft phones. Telephones If you need to buy new phones, make sure you get a demo so you can compare the layout and interface on each set. For many employees who do little more than check their voic and occasionally forward a call, complicated phones can be overkill. Instead, keep an eye on a few key phone features when choosing a hosted IP PBX service: Phones with LCD screens allow you to better take advantage of features like caller ID and can make set-up and operation easier. Check basic features like speaker-phone, mute button, and speed dials. Make sure to test each feature with callers on the other end for 2-way features, to make sure the design works for you. You may not have to buy new phones at all: depending on the provider you choose, you may have the option to buy adapters that allow you to continue to use existing analogue phones. If buying VoIP phones, make sure they have a pair of Cat 5 outlets, instead of just one. That lets you daisy-chain the Internet connection from the network to the phone to the computer, eliminating the need for two network connections in each office. For the most flexibility, choose a provider that uses the industry-standard SIP protocol for their phones. This open standard lets you continue to use your phones even if you switch providers, where proprietary protocols lock you into a single vendor until you replace all your phones.

7 Deciding what you need from a hosted phone service Before you contact any hosted phone service vendors, start gathering information on your current telecommunications situation: Deciding what you need Your total number of current phone lines and their costs, including toll-free numbers Locations and numbers of employees at all offices, including home workers Recent local, long distance and toll-free bills Current broadband Internet specifications and costs (Not just "DSL," but "1.5 Mbps DSL") Conference calling and electronic faxing costs (if applicable) Current equipment costs: lease and maintenance costs for phone system, voice mail, auto attendant, conferencing bridge Call volumes: averages, seasonal or time of day patterns, inbound vs. outbound volumes Contract status for any of these services time remaining and opt-out requirements The vendors may not need all of this information, but knowing these answers will help you get a handle on which components of your current infrastructure to evaluate and potentially replace. All-in-one or just phone service? A key difference among hosted phone service providers is which service components they offer. Some pride themselves on supplying a complete solution, one that includes the phone numbers and dial tone service, long distance plans, the Internet connection, and the hosted PBX service. Others take a more specialized approach, allowing you to use your existing Internet connection and phone service. Each type of provider will tout their approach as being superior. The all-in-one providers can ensure that all aspects of the set-up work together smoothly. Providers who use your existing connections can focus exclusively on providing the hosted phone service, allowing other specialists to handle the Internet connection and dial tone. Both approaches have their merits, so we recommend considering both. Do make sure you know exactly what you'd be getting from every provider you talk to, so you fairly compare costs later.

8 How the purchasing process works After some initial conversation, providers will want to set up demos to show you how their service works. Some will send you a pre-configured phone that you can simply plug in to your network and use, allowing you evaluate call quality and ease of set-up. They should also let you access the administration tool so you can evaluate the management features. Other providers may just hold phone and/or web conferences to introduce you to their services. To get specific pricing, most vendors will want to do a site visit so they can check out your existing phones, hardware, and cabling. Once they have all the information, they can create a detailed proposal that includes all the prices and contract terms.

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT Voice Over IP that Boosts Business Efficiency Ten Tips for Getting It Right Business phone service with VoIP is the new face

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY Speakeasy, Inc Table of Contents 1. Total Cost of Ownership (TCO) 3 2. PBX S NEED DEDICATED,

More information

[VIRTUAL PBX OVERVIEW]

[VIRTUAL PBX OVERVIEW] Powered by: [VIRTUAL PBX OVERVIEW] The following document contains program details for 3NG s Hosted IP PBX Solution. Please contact your Account Manager for a System Demo Introduction 3NG Networks owns

More information

How Cloud-Based Business Phone Services (Hosted PBX) Can Save Money And Increase

How Cloud-Based Business Phone Services (Hosted PBX) Can Save Money And Increase Page 1 of 12 How Cloud-Based Business Phone Services (Hosted PBX) Can Save Money And Increase Sales 1. What Is A Cloud-Based PBX (Phone System? A PBX (private branch exchange) is a dedicated phone system

More information

Internet Telephony Terminology

Internet Telephony Terminology Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper

More information

Simply a better way for your business to communicate.

Simply a better way for your business to communicate. Simply a better way for your business to communicate. www.voice-ring.com -346,,, Welcome to Voice-Ring Your Digital Solution to Business Telephone Service. There is nothing more important in the Business

More information

How to Cut Expenses with your Next Phone System Upgrade

How to Cut Expenses with your Next Phone System Upgrade WHITEPAPER How to Cut Expenses with your Next Phone System Upgrade 877-277-3303 www.cio-now.com Overview Since The Great Recession of 2007, companies of all sizes have watched their budgets carefully,

More information

KIPCOM Limited. Contrex Service Description

KIPCOM Limited. Contrex Service Description KIPCOM Limited Contrex Service Description CONTREX Contrex represents a new generation of communications platform. This new generation of PABX s is often referred to as an IP based PABX. The 'IP' refers

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: cost SAVINGS with hosted voice www.megapath.com overview Since the Great Recession of 2007, companies of all sizes have watched their budgets carefully, making it

More information

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can

More information

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business?

Hosted PBX. What Is It? What Features Does It Have? How Will It Help My Business? 1 Hosted PBX What Is It? What Features Does It Have? How Will It Help My Business? Hosted PBX Hosted PBX delivers an enterprise-grade phone system to small and medium-sized businesses via the cloud. It

More information

Whitepaper WHY VOICE IN THE CLOUD

Whitepaper WHY VOICE IN THE CLOUD WHY VOICE IN THE CLOUD Why Voice in the Cloud 2 TABLE OF CONTENTS Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4 PREDICTABLE

More information

RingCentral Office. Learn what a cloud-based phone system can do for your business.

RingCentral Office. Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. RingCentral Office Learn what a cloud-based phone system can do for your business. Cloud-based Business Phone Systems

More information

FAQ: Introduction to VoIP for Small Businesses/SOHO

FAQ: Introduction to VoIP for Small Businesses/SOHO FAQ: Introduction to VoIP for Small Businesses/SOHO Speed Dial Your Company into VoIP and Save If your company is ready to lower its monthly phone costs, while also doing business more efficiently, switching

More information

Hosted VoIP phone system introduction

Hosted VoIP phone system introduction Hosted Vo phone system introduction Contents Vo Overview Hosted Vo system How does it works Hosted Vo system benefits Hosted Vo system features Why to choose Trinitel Testimonials Vo overview What is Vo?

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

Enterprise Phone Systems. The Complete Buyer s Guide

Enterprise Phone Systems. The Complete Buyer s Guide Enterprise Phone Systems The Complete Buyer s Guide SMB Technologies: Enterprise Phone Systems Executive Summary Even with the rise of new communication forms, telephony systems are still an essential

More information

FAQ - Features Question Question Question Question Question Question

FAQ - Features Question Question Question Question Question Question FAQ - Features Question: What feature does Virtual Number Service replace? Answer: Virtual Number Service replaces Remote Call Forwarding. Question: What is call screening? Answer: Call screening is the

More information

GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S. A WHITE PAPER PRESENTED BY GlobalPhone Corp.

GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S. A WHITE PAPER PRESENTED BY GlobalPhone Corp. GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY GlobalPhone Corp 1 of 8 Table of Contents Introduction Alternative Commercial

More information

At Work. At Home. And Everywhere In-between.

At Work. At Home. And Everywhere In-between. At Work. At Home. And Everywhere In-between. IntelaCloud Turn Key Solutions IntelaCloud is a (CLEC) competitive local exchange carrier with over 20 years experience in the telecommunications industry.

More information

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process.

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. IP PBX Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved Contents

More information

Introduction to VoIP for Small and Medium Sized Businesses

Introduction to VoIP for Small and Medium Sized Businesses Introduction to VoIP for Small and Medium Sized Businesses Understanding the Options and Opportunities April 17th, 2007 Notice Copyright 2009 Metaswitch Networks. All rights reserved. Other brands and

More information

"Our mission is that people can easily express their feelings, happiness, love and manage their operation in clear voice and cost effective way"

Our mission is that people can easily express their feelings, happiness, love and manage their operation in clear voice and cost effective way "Our mission is that people can easily express their feelings, happiness, love and manage their operation in clear voice and cost effective way" 'Easytel' is a pioneer Internet telephony service provider.

More information

Hosted VoIP: Comparison & Value Proposition

Hosted VoIP: Comparison & Value Proposition Hosted VoIP: Comparison & Value Proposition Jive Communications, Inc. 866-768-5429 www.getjive.com 1 Introduction: Hosted Voice over IP (VoIP) Hosted Voice Over IP (VoIP) telephony is quickly becoming

More information

Hosted voice pricing begins with a flat monthly rate per line for service and features.

Hosted voice pricing begins with a flat monthly rate per line for service and features. TABLE OF CONTENTS OVERVIEW...3 LOWER START-UP COSTS...4 MAINTENANCE SAVINGS...4 LONG-DISTANCE SAVINGS...4 SCALABILITY AND FLEXIBILITY...4 MULTI-SITE COORDINATION...5 TRAVELING AND REMOTE WORKERS...5 BUSINESS

More information

A Big Business Phone System for a Small Business Budget

A Big Business Phone System for a Small Business Budget A Big Business Phone System for a Small Business Budget ConnectMeVoice has been a leader in telephony for twenty years, starting with the earliest PC-based voicemail systems, including distributed voicemail

More information

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems

Table of Contents. Introduction to SMB Phone Systems. Types of Commercial Phone Systems. Sizing Office Phone Systems. Features of Office Phone Systems Table of Contents Introduction to SMB Phone Systems Types of Commercial Phone Systems 3 3 PBX systems... 3 Key systems... 4 KSU-less systems... 4 VoIP phone systems... 5 Sizing Office Phone Systems Features

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH

THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH THE FOEHN TRANSPARENT PRICING GUARANTEE THE MOST FLEXIBLE CLOUD PHONE SYSTEM BY EXPERTS FROM START TO FINISH -002 INTRODUCTION INTRODUCTION Whether you are a growing company or an established company looking

More information

HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com

HOSTED PBX SERVICE. A Detailed Service Overview. GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com HOSTED PBX SERVICE A Detailed Service Overview GLOBALINX 275 Kenneth Dr., Suite 100 Rochester, NY 14623 www.globalinx.com GLOBALINX HOSTED PBX SERVICE Service Guide GLOBALINX Hosted PBX delivers all the

More information

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money

More information

Whitepaper WHY MOVE VOICE TO THE CLOUD

Whitepaper WHY MOVE VOICE TO THE CLOUD WHY MOVE VOICE TO THE CLOUD Why Move Voice to the Cloud 2 Table of Contents Introduction... 3 Lower Cost... 4 MINIMAL CAPITAL REQUIREMENTS... 4 COMMODITY EQUIPMENT... 4 HIGHER RESOURCE UTILIZATION... 4

More information

Ipiphony Phone System. User Manual. 1 P a g e

Ipiphony Phone System. User Manual. 1 P a g e Ipiphony Phone System User Manual 1 P a g e About this Guide This guide explains how to use the basic features of your new Aastra phones. Not all features listed are available by default. Contact your

More information

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP)

IP TELEPHONY. Incorporating Voice over Internet Protocol (VoIP) Incorporating Voice over Internet Protocol (VoIP) IP Telephony Incorporating Voice over Internet Protocol (VoIP) Dramatically improve the way you work. Everyone's talking about Voice over Internet Protocol

More information

Guide to Voice Over IP (VoIP)

Guide to Voice Over IP (VoIP) Guide to Voice Over IP (VoIP) Introduction Voice over Internet Protocol, also called VoIP, IP Telephony, or Internet Telephony, represents the latest in phone system technology. VoIP is a phone service

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

RingCentral Office System. Cloud-based phone system for your business.

RingCentral Office System. Cloud-based phone system for your business. RingCentral Office System Cloud-based phone system for your business. Cloud-based Business Phone Systems At one time companies turned to hardware-based systems for basic telephone services, such as call

More information

ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication:

ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! IP Communication: ncloud PBX ncloud PBX Provides Redundancy, Scalability, and Convergence for your Company! ncloud is a NetCarrier developed platform designed for the next generation of business owners who demand increased

More information

9 Steps to Selecting and Implementing an IP Business Phone System

9 Steps to Selecting and Implementing an IP Business Phone System 9 Steps to Selecting and Implementing an IP Business Phone System 2011, GWI Introduction: GWI has written this whitepaper in an effort to provide our customers with an overview of the process of identifying,

More information

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying

More information

Digital Phone - User Manual

Digital Phone - User Manual Digital Phone - User Manual The following are simple instructions and suggestions on how to better utilize your Digital Phone service from Micrologic. Should you need further assistance, do not hesitate

More information

Hosted PBX: Buyer s Guide

Hosted PBX: Buyer s Guide A famous saying by La Bruyere - Those who make the worst of their time most complain about its shortness. clearly illustrates you will never end-up complaining about things not done in time, if your time

More information

What SMBs Should Know About Deploying a Hosted PBX Phone Solution

What SMBs Should Know About Deploying a Hosted PBX Phone Solution What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted

More information

PUC Or. No. 7 Fourth Revised Sheet 102 MT. ANGEL TELEPHONE COMPANY

PUC Or. No. 7 Fourth Revised Sheet 102 MT. ANGEL TELEPHONE COMPANY PUC Or. No. 7 Fourth Revised Sheet 102 MT. ANGEL TELEPHONE COMPANY SECTION INDEX INDEX PAGE SECTION SHEET I Title Page 100 Section Subjects 101 Section Index Page 102-103 Subject Index 104-109 Explanation

More information

Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide

Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide Cloud Voice Service Remote Extension for Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Setup the IP Phone... 3 1.2 Adjusting the Height

More information

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution,

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution, Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits

More information

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features

X X X X X. Platinum Edition. Unlimited Extensions. Unlimited Auto Attendants. Unlimited Voicemail Boxes. ACD Features Feature Name Unlimited Extensions Unlimited Auto Attendants Unlimited Voicemail Boxes ACD Features Feature Description With Evo IP-PB you can add an extension at any time, with no limits and no need to

More information

Introducing hosted telephony from Foehn

Introducing hosted telephony from Foehn Hosted Telephony Introducing hosted telephony from Foehn Whether you are a start up wanting to appear like an established, professional company or an established company looking to reduce operational budgets

More information

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate Hosted IP Telephony An easy to understand guide A white paper from Mason Infotech September 2013 Contents Introduction What is hosted telephony? Who is hosted good for? Why consider hosted telephony? The

More information

To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence:

To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence: To ensure you successfully install Timico VoIP for Business you must follow the steps in sequence: Firewall Settings - you may need to check with your technical department Step 1 Install Hardware Step

More information

IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL

IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL IP TELEPHONY TAKE YOUR BUSINESS COMMUNICATIONS TO THE NEXT LEVEL Executive Summary The rising popularity of IP Telephony in recent years demonstrates that it has become a highly functional, affordable

More information

24x Overview. Communication systems designed exclusively for small businesses

24x Overview. Communication systems designed exclusively for small businesses Allworx 24x Overview Communication systems designed exclusively for small businesses Finally, a VoIP system with a fully integrated T1/PRI that Saves you money Doesn t compromise on features Provides an

More information

PBXact/PBXtended Features. Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved.

PBXact/PBXtended Features. Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved. PBXact/PBXtended Features Schmooze Com Inc. Copyright 2011 Schmooze Communications. All Rights Reserved. Standard Features Unlimited Extensions Each employee can have their own extension, regardless of

More information

Asterisk: The Future of Your Phone Service

Asterisk: The Future of Your Phone Service Asterisk: The Future of Your Phone Service What is an Asterisk PBX? Overview Asterisk is an open source / open standards hybrid phone system that uses standard computer hardware and software to unite all

More information

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice.

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice. FAQ - Device Question: Can I forward calls to my mobile device? Yes, the VoiceManager IP Centrex service allows you to forward calls to your mobile device or any other phone number. Question: Can I have

More information

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and D-Link VoiceCenter TM Response Point TM with Microsoft Delivers a Fully- Featured Business Phone System with Leading-Edge Productivity and Integration Features White Paper Abstract Small Businesses Gain

More information

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014

A Quick Guide. Xpedeus ICE: Comparison & Value Proposition. Xpedeus, Incorporated - January 2014 A Quick Guide Xpedeus ICE: Comparison & Value Proposition Xpedeus, Incorporated - January 2014 Xpedeus, Inc. 510 Vonderburg Drive Brandon, Florida 33511 813.774.4800 Office 813.354.2454 Fax www.xpedeus.com

More information

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS Contents Abstract... 3 Research overview...... 4 IP voice vs. traditional telephony...... 4 Benefits of hosted voice... 4 Increasing employee productivity.... 5 High Availability... 5 Network reliability...

More information

Saving Money with Business VoIP Adding the Costs

Saving Money with Business VoIP Adding the Costs Saving Money with Business VoIP Adding the Costs Table of Contents Introduction 01 Parts of a Phone System 02 Dial-tone and lines Call routing Custom features Phone System Costs 04 Lines and Service Fees

More information

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES)

PBX INSTALLED BASE IN THE UNITED STATES (MILLIONS OF LINES) any phone. Lines are accessed by pressing an associated button, which originally was a mechanical key. Internal calls can be made using an intercom button and, as in the PBX, bypass the public telephone

More information

Your Small Business Phone System

Your Small Business Phone System Your Small Business Phone System The only phone system for small business that anyone can setup and manage. Times have changed, and so has the way you use phones. Jazinga enables you to have your business

More information

Introducing A3 UCaaS

Introducing A3 UCaaS Introducing A3 UCaaS Unified Communications as a Service A3 Communications has added a Cloud Voice solution to our A3 Cloud portfolio. Over the past three years, the adoption of cloud-based phone systems

More information

Business Telephone Systems What Options are Right for My Business?

Business Telephone Systems What Options are Right for My Business? Business Telephone Systems What Options are Right for My Business? A business phone system is the lifeblood of any successful business and whether you are setting up a new office or remote location, or

More information

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services?

CloudPBX. A Big Business Phone System without the Big Business Price. Are you ready to upgrade your communications services? CloudPBX A Big Business Phone System without the Big Business Price Are you ready to upgrade your communications services? UPGRADE YOUR COMMUNICATIONS SERVICE Link s CloudPBX brings a big-business phone

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS

HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS HOW A BETTER PHONE SERVICE WILL IMPROVE YOUR BUSINESS Affordable and Reliable Ironton Global s cloud-based phone systems use the power of the Internet to deliver your phone service, eliminating the complexity

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

Integrated Voice. Service Guide. www.megapath.com. Learn More: Call us at 877.634.2728. Save money and maximize bandwidth efficiency

Integrated Voice. Service Guide. www.megapath.com. Learn More: Call us at 877.634.2728. Save money and maximize bandwidth efficiency Service Guide Save money and maximize bandwidth efficiency Learn More: Call us at 877.634.2728. www.megapath.com Table of Contents Product overview... 3 What is integrated voice?... 3 How it works... 4

More information

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution BTSphone IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

Telephony Telephony more than just a phone system.

Telephony Telephony more than just a phone system. Telephony Telephony more than just a phone system. Telephony En Pointe ECS provides an end-to-end telephony solution based around the latest bleeding edge technology from Cisco Systems the Cisco Hosted

More information

Artisoft s TeleVantage Small Office Edition Phone System

Artisoft s TeleVantage Small Office Edition Phone System Artisoft s TeleVantage Small Office Edition Phone System The right phone system can be a strategic asset to your company. Your phone system is most often the first interaction that a potential customer

More information

Welltel IP PBX features. Our Handy a-z guide

Welltel IP PBX features. Our Handy a-z guide Welltel IP PBX features Our Handy a-z guide IP PBX FEATURES our handy A - Z Guide Analogue Support Supports analogue gateways to connect fax machines or credit card machines. ANI Routing Routes calls to

More information

1 VoIP/PBX Axxess Server

1 VoIP/PBX Axxess Server - 1 1 VoIP/PBX Axxess Server The Axxess Server supports comprehensive Voice Over Internet Protocol network services, which are based on the Open Source Asterisk VoIP software. The Axxess Server VoIP telephony

More information

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud:

VOXOX 5BENEFITS OF A. HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES. a VOXOX ebook. Communications to the Cloud: VOXOX 5BENEFITS OF A HOSTED VoIP SOLUTION FOR MULTI-OFFICE BUSINESSES a VOXOX ebook 0Taking 2013 VOXOX, Inc. Communications to the Cloud: CONTENTS 2 INTRODUCTION 3 TOP CHALLENGES 7 FINDING A SOLUTION 12

More information

Ray McElheney Phone Systems. Let us show you how to save money With our VoIP Phone Systems

Ray McElheney Phone Systems. Let us show you how to save money With our VoIP Phone Systems Ray McElheney Phone Systems Let us show you how to save money With our VoIP Phone Systems Why Switch to VoIP? The savings - Our customers save 40% - 70% off traditional phone service. VoIP gives you more

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

HOSTED VOIP VS VOIP PBX

HOSTED VOIP VS VOIP PBX HOSTED VOIP VS VOIP PBX 10/1/2015 Settling Between the Two Systems Thinking about installing a VoIP phone system for your business? Make sure you know all about both hosted VoIP and VoIP PBX before you

More information

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution Phone2talk IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

IP-PBX Buyers Guide 2006

IP-PBX Buyers Guide 2006 IP-PBX Buyers Guide 2006 Produced by: Contents PBX Basics What s Different about IP-PBX Basic Features of IP-PBX Advanced Features Other Issues Conclusion IP-PBX Guide 2 PBX Basics A PBX is essentially

More information

Communication systems designed exclusively for small businesses

Communication systems designed exclusively for small businesses Allworx 6x Overview Communication systems designed exclusively for small businesses Finally, the phone and PC network system that Saves you money Doesn t compromise on features Provides an easy transition

More information

Advanced Seat Fact Sheet

Advanced Seat Fact Sheet DigiDial-VoIP Advanced service makes your telephone work for you Transform your current, costly, closed and proprietary phone system into a cost-effective, IP-based communications tool for all your employees,

More information

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM

FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 FOR COMPANIES THAT WANT TO EXPAND AND IMPROVE THEIR TELEPHONE SYSTEM IP PBX VH-500 The Virtual IP PBX VH-500 is an unified communication system hosted in the cloud, and it's an excellent

More information

Avaya IP Office Unified Communications for Small Business

Avaya IP Office Unified Communications for Small Business Avaya IP Office Unified Communications for Small Business Unified Communications for Small Business is a suite of applications that: Turns a home phone into an IP Office telephone with the Phone Manager

More information

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features

ICE 008 IP PBX. 1. Product Information. 1.1. New Mini PBX. 1.2. Features 1.2.1. System Features 1. Product Information 1.1. New Mini PBX ICE 008 IP PBX ICE008 is new generation office communication equipment that delivers traditional PBX (private branch exchange) functions and more with advanced

More information

The question is what kind of VoIP do you want? What are the tradeoffs today?

The question is what kind of VoIP do you want? What are the tradeoffs today? Selecting a Voice Solution Hosted VoIP vs. PBX VoIP Contents Introduction The Traditional Solution Why VoIP? The Primary Tradeoffs Today Hosted VoIP Today s PBX Latest Features of VoIP Managing Costs What

More information

Category: ClearTrunk Hosted PBX Features

Category: ClearTrunk Hosted PBX Features Category: ClearTrunk Hosted PBX s Group: Auto Attendants Customer Portal Top Level Auto Attendant (Always On) Multiple Top Level Auto Attendants (Always on) Top Level Auto Attendant (Time Based) Sub-Level

More information

How to Buy a Business Phone System

How to Buy a Business Phone System How to Buy a Business Phone System An Inside Guide to What You Need to Know When Choosing a Business Phone System Digitcom Canada Rimrock Road, Toronto, Ontario, M J A T:. - or... E: sales@digitcom.ca

More information

DIGITAL SYSTEMS V/S IP PHONE SYSTEMS

DIGITAL SYSTEMS V/S IP PHONE SYSTEMS DIGITAL SYSTEMS V/S IP PHONE SYSTEMS Ironton Global Digital Systems V/S IP Phone Systems June 2013 By: Pierre Kerbage Pierre@irontonglobal.com DIGITAL SYSTEMS V/S IP PHONE SYSTEMS Digital Systems have

More information

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0)

Cloud Voice Service. Cisco Unified IP Phone 7942G User Guide. (Version 1.0) Cisco Unified IP Phone 7942G User Guide (Version 1.0) Table of Content 1. Phone Set Features and Functions... 2 1.1 Operation for IP Phone 7942G... 3 1.2 Adjusting the Height of the Footstand... 4 2. Preference

More information

IP Telephony Systems:

IP Telephony Systems: IP Telephony Systems: What You Need to Know Visit Corporate Telecomm at http://www.corporatetelecomm.com/learn for more Learning Guides and additional resources. IP Telephony Systems Introduction IP (Internet

More information

SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES

SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES SMALL BUSINESS PHONE SYSTEMS OFFER BIG BUSINESS ADVANTAGES Investing in a phone system is an important step for any small business. Your decision to sign up for small business phone service service should

More information

Optus ipphone Premier and Express. Introducing Australia s first VoIP service from a mainstream carrier

Optus ipphone Premier and Express. Introducing Australia s first VoIP service from a mainstream carrier Optus ipphone Premier and Express Introducing Australia s first VoIP service from a mainstream carrier Optus ipphone delivers remarkable value for money and productivity gains for small business, together

More information

VoIP Phone Systems Buyer's Guide By the purchasing experts at BuyerZone

VoIP Phone Systems Buyer's Guide By the purchasing experts at BuyerZone VoIP phone systems introduction VoIP (Voice over Internet Protocol) represents the latest in phone system technology. With it, regular voice calls are sent over a computer network instead of traditional

More information

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60

KISUMU LAW COURTS: SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION. Page 54 of 60 SPECIFICATIONS FOR A UNIFIED COMMUNICATION SYSTEM / VOICE OVER INTERNET PROTOCOL (VOIP) SOLUTION Page 54 of 60 UNIFIED COMMUNICATION SYSTEM (VOIP) PROPOSAL FOR KISUMU JUDICIARY COURTS. 1.0 PARTICULARS

More information