Hosted PBX: Buyer s Guide

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1 A famous saying by La Bruyere - Those who make the worst of their time most complain about its shortness. clearly illustrates you will never end-up complaining about things not done in time, if your time management skills are superb. And who else other than people in business can understand the importance of this. We have designed a specialized cloud communication platform to let business people stop wasting time upon non-productive chores and make best out of business time. To help you make the most out of business time, we provide a suite of hosted products such as toll free numbers, dialers, IVR, internet faxing that simplifies communication and makes it more reliable. Our experts have built a cloud-based unified communications framework which make us the most preferred supplier for the unified communication solutions. This buyer s guide explains the vitals of this framework to help you make the best buying decision. Enterprise-grade solutions enable your customers to engage with your business using multiple communication channels such as voic , , social media, chat. Hosted PBX Set up: How it works Hosted PBX is no longer a buzzword or an emerging trend. Ranging from manufacturing, law enforcement, hospitality, fashion, medicine to science and banking, it has become part and parcel of almost every industry. One of the many reasons behind its increasing adoption rate is substantial cost savings. Graduating traditional telephone lines to hosted phone system can let businesses enjoy wide range of capabilities to run business more efficiently. With Hosted PBX set up - you own the telephones, but we as hosting providers will manage all the legwork off-site comprising management of all the PBX equipment, providing servers and essential software; which is, of course other than administering the connection and lines included from your business location. All of your business. All that your business needs is a small on-site space for keeping the VoIP friendly phones as necessary. Let s a take a Brief look at Various Ways IP PBX calls Can Be Made Via ATA - One of the easiest way to make VoIP PBX calls is using an ATA. Analog Telephony Adapters (ATA) are analog to digital converter, that takes the digital signals from conventional/traditional phones and coverts it into digital data for transferring over the internet. 1

2 Via IP Phone - Phones that have RJ-45 Ethernet connectors instead of standard RJ-11 phone connectors and appear like normal phones, with buttons, handset and cradle. They have all software and hardware on board to connect phone directly to broadband network to make IP PBX calls. Via Computer to Computer- To support such calls you just need is a microphone, speaker and high-speed internet that can be set up using some of the fastest devices such as a DSL modem or a cable to make business PBX calls. Service providers for Hosted PBX offer software and low-cost services to support this type of PBX system. Business calling using IP PBX can bring a significant shift in business functioning and gear up the efficiency of PBX set up that fuels the revenue making potential of businesses. Eliminate the need for any traditional wiring and do the business calling at half the price. And setting IP PBX from a reliable hosted service provider streamlines business communication to a significant extent. How Incoming Calls are Routed in a Hosted Communication Realm? When a customer/client calls you from another business then telephone company connects to your hosted company - that routes the call to proper phone/phones connected via internet. How Outgoing Calls are Routed in a Hosted Communication Realm? For instance, you dial a call on your phone connected to the hosted company via internet. Phone converts analog to digital packets and these digital packets are sent to the router which is properly configured to prioritize all voice traffic coming from and going to the hosted PBX. Router takes the voice packets - and marks it to be send to the hosted PBX via internet. Packets in round are then send to the hosted company via internet. Hosted company then connects back to the Public switched Telephone network and sends the call to proper landline or cell phone. The Real PBX Hosted Voice offers a completely-managed versatile cloud-supported VoIP solution that supports omni-channel communications without any capital expense as done in a premise-based PBX set up. Hosted solutions support both parties business and customers equally. From Business Perspective Amazing Support Dedicated team of Microsoft certified professionals provides free 24*7 technical support comprising installation and set up of services. Hot Desking/Roaming The Real PBX offers comprehensive communication-as-a-service platform that enables businesses to pay-per-usage and scale-up its services as required. For instance, you need 5 lines but later on, wish to upgrade to 10 lines. Lines can be automatically upgraded with The Real PBX solutions. Based upon the task at hand you can easily move the offices to another location without any rewiring/addition of extensions. Hosted PBX solutions offered by The Real PBX enable plug-and-play set up by eliminating the need for setting up equipment and devices to another location. In contrast, any kind of relocation in case of 2

3 traditional PBX setup requires extensions to be re-patched and adjustments at another location. Lower Initial Cost Having said much about huge cost savings with Hosted Solutions, let see how exactly it happens. With The Real PBX hosted solutions, you don t have to buy back-end equipment or phone lines. You just need a good internet connection. Charges applicable as per connection, not per line Number of lines supported by your phone is determined by number of calls handled at once. With The Real PBX, you need to consider pricing as per endpoint, or more precisely how many software or devices users need a dial tone. Non-existent Line limits With The Real PBX, even if per-device limit for number of calls is over, then all incoming calls at the least will reach the voic . Same holds true when internet goes down. As, our dedicated services ensure that hosting provider never faces issue so, callers can never encounter issues regarding busy signals. Nearly Universally Supported SIP-based Desk Phones The Real PBX communication platform supports nearly all SIP-based phones that eliminates the need for buying any specialize SIP phones as applicable in Cisco s enterprise products which depend upon their own SCCP protocol that needs special phones which normally come at a premium. Business Continuity Keep businesses running 24*7 and evade off the need of planning for disasters. Remotely working team can still take the calls using their personal cell phones and single-number reach ability feature. With multiple backups and data security methods built using latest encryption methods and firewalls will never let you lower down your productivity rate. Just in case internet slows down/any mishaps hits the business, all of your calls are automatically routed to cell phones. Additionally, professional greeting can be customized to inform your callers of the problem making you a reliable service provider in the eyes of your callers. Automatic upgrades Free and automatic upgrades for software or hardware is done through cloud. With no expensive hardware, your business can be assured about that it has the most up-to-date phone system available. This makes users to focus upon only productive chores and run communications the way they want. From Employee and Customers Perspective As with The Real PBX Hosted voice, users have multiple point of access so, employees have flexibility to answer customer calls from anywhere across the globe. SIP protocol characteristics allow to divert the calls anywhere in the world thereby, creating opportunities to expand the business reach and customer base. 3

4 With conference bridging, you can add geographically dispersed remote users and conference large numbers to address customer pain points efficiently and make the necessary adjustments in time. Using just one local number remotely located employees can give a local appearance to external clients and get the flexibility to administer as many extensions as possible and make as many number of calls as required. Remote user integration: Platform offers excellent communication channel via toll free numbers or local numbers that allows to route all customer s incoming calls on PBX set up to any desired employee sitting in any part of the country. Studies have shown that employee mobility leads to 30% better processes and 23% more productivity and 100% more satisfied employees. Remotely working employees can enhance their productivity by creating a single network and share required resources at right time to maximize business productivity. Basic Calling Features: Call Recording Ensure you never miss out critical information of any business call. Download recordings, analyze logs that may contain a missed sales opportunity. Call Routing Multiply profits rapidly with intelligent call routing. You can customize routing patterns based on time of day to ensure every call gets the desired response in time. Music on hold Build up a corporate professional image. You can customize on-hold music as next campaign theme or brand s tone to use it as lead building opportunity. Call Conferencing Get a fast, flexible and secured solution to connect multiple team members anywhere, anytime. Share your screen, loads of information with call conferencing capabilities. Call forwarding Get a handy feature to manage business calls easily. Build up client loyalty using ACD capabilities to forward the calls to office extension, Skype or personal mobile. Call hunting Find me/follow me service offers flexibility to call up all group members in one go or set up sequential based calling until the call gets answered. Call transfer 4

5 Give away a professional makeover to your business. Using quick predictive dialer you can easily transfer ongoing call to right department/agent. Call Parking: This is an amazing way to place callers in a unique slot. Any other phone system user can pick up the call of the callers put on hold in a waiting area. Checklist: Considerations Before Picking Up the Deal Do you have geographically separated workforce? How do you wish to receive support? Do you need assistance of trained technician for the installation? What is the frequency of incoming and outgoing calls? How much bandwidth is required based call frequency? What are your existing broadband connection vitals - bandwidth, lines, type? Ensure all of the information regarding current supplier and level of service is shared. What level of SLA (service level agreement) do you need? If you want to use call conferencing capabilities, how large, how many and across how many locations? What technologies are put in place for data encryption and identity verification to ensure data security? How can you get different area codes(can be directed to FAQ page)? What is your existing network load and available unused bandwidth? This information is necessary to test the existing network and based upon which provide any upgrade to current broadband network. What kind of servers are used to run systems? Your service provider must know the model number, manufacturer name, and most importantly, operating system specifics. What are the existing phone systems specifics? Number of lines, manufacturer, connections. Other Additional Information Thorough evaluation of contractual terms and conditions. Discussing the complete picture of current set up. 5

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