What is VoIP and How It Can Benefit Your Business? Introduction

Size: px
Start display at page:

Download "What is VoIP and How It Can Benefit Your Business? Introduction"

Transcription

1 What is VoIP and How It Can Benefit Your Business? Introduction Although individuals are increasingly using text messaging and social media for their communication, telephony remains an essential tool for businesses of all sizes. A sophisticated telecommunication network strengthens a company s brand and their customer relations by putting a voice to their services. This notion is relevant whether the business is a start-up operated by two individuals in the same office space or is an international corporation with 2,000 staff located across the globe. Customers of any product or service still rely on the ability to reach out to a company and get another person s voice at the end of the line, especially before they make a purchase or subscribe to a service. Fortunately, creating a telecommunication system does not necessarily mean maintaining a complicated infrastructure using standard phone lines. Today, businesses are upgrading to a variety of Voice over Internet Protocol (VoIP) options to improve and unify their image. VoIP technology provides businesses with the power and flexibility necessary to achieve their goals. VoIP in a Nutshell Voice over Internet Protocol (VoIP) is a telecommunication technology developed in 1995 that relies on sending digitized voice, video and text packets over the Internet. Since then individuals and companies have gradually been changing their phone service from systems that use the traditional Public Switched Telephone Network (PSTN) to VoIP products. Businesses are increasingly attracted to VoIP systems as their networks continue to evolve and improve making them more efficient with every new advance in technology. Since the innovation of the Internet, telecommunication companies have been adapting their technology to rely on its Ethernet or wireless capabilities rather than on outdated Public Switched Telephone Network (PTSN) systems. VoIP relies on access to a high-speed broadband Internet connection to provide telecommunications services by digitizing analog communications and transferring them through wide area networks (WAN) or local area networks (LAN). The primary set-up of a VoIP system requires a phone, an Ethernet or wireless Internet connection, and a telephone adapter. Recent iterations of VoIP services

2 include Skype and Google Talk, while larger companies depend on services with wider networks that don t restrict their calls to other product users 1. Types of VoIP Systems Despite the relatively recent development of VoIP services, the technology industry has already presented businesses with a variety of options to best fit their needs. The unifying feature of these options is that they allow businesses to communicate by phone without depending solely on their phone company. Use of Phones and Computers VoIP telecommunications can occur with any combination of phones and computers, although there are different requirements for each possibility. For a phone to call another phone using a VoIP system, it must have an analog telephone adapter (ATA) to digitize the signals and bypass the PSTN. Phones with a RJ45 connector can be used to directly join the VoIP network and also easily connect to a Wi-Fi network to make calls. Computer-to-Computer calls are the most cost efficient of these options because they completely bypass a phone company. The calls, including international calls, are free since they solely use the Internet to connect. 2 Hosted v. Self-Hosted Systems Some options for VoIP systems make more sense depending on the size of your company. A larger company may want to invest in the equipment required for their VoIP system. The main piece of technology is called an Internet Protocol private branch exchange (IP PBX), which is essentially the network their phone system will rely on. The company would also typically purchase their own desktop handsets and other telecommunication tools. The other alternative for a business is to have your VoIP system hosted by the provider. This would incur a pay per user subscription plus the cost of hardware. The benefit of a hosted (or cloud based) VoIP system is that it is flexible so that small businesses can easily add lines or upgrade services as they grow. 3 1 "VoIP Definition and Solutions." CIO. Web. 25 Feb < 2 Types of VoIP Calling. Smpl Solutions, 28 Oct Web. 6 March < 3 A Guide to Business Phone Systems and Services. Business News Daily, 18 Sept Web. 6 March < business-phone-system-guide.html>.

3 Software v. Hardware Based Systems Many large offices likely use hardware based VoIP systems that use specific infrastructure for their telecommunications. Software based developments in VoIP are more recent, but increasingly popular options. Possibly the best known example is Skype. It can be accessed through an application and no additional hardware is required. It is free to use this service to call another Skype user and costs an affordable subscription fee to call landlines or mobile numbers. 4 Software based VoIP (or softphones ) do not even require a new phone line, so are viable options for small businesses or entrepreneurs. Larger businesses also might find them a convenient technology for video conferencing in addition to their hardware VoIP. Benefits of VoIP Most VoIP systems include the same telephone features as a PTSN system, but can provide them at a faster speed and a lower cost. They also leverage their use of the Internet to become more mobile and adaptable networks. The variety of VoIP systems offers a range of benefits for businesses of all sizes in any industry. Efficient Use of Bandwidth After a bit of a rocky start, VoIP systems have dramatically improved its call quality and range of functionalities and are now poised to completely eclipse PTSN based services. As faster Internet connections become available, VoIP has time and again proven to be up to the challenge of smoothly and efficiently taking over all voice, SMS and video communications for companies of all sizes. It requires a mere 10 Kbps of bandwidth, which is more than six times as fast as a PSTN connection. 5 Large companies that have transitioned to a VoIP system have seen their customer relations improve due to the increased speed at which a caller can reach a member of their staff. One business owner Emily from South Carolina, provided an online review for a leading VoIP provider, claiming We ve had increased productivity and our client feedback has been more positive 4 The Difference Between Software and Hardware VoIP. The Premier Social Entertainment Desktop Platform, 6 Dec Web. 6 March < 5 "PSTN vs. VoIP: What's Best for Your Business?" SearchUnifiedCommunications. Web. 24 Feb < Whats-best-for-your-business>.

4 across the board saying that they have to spend a lot less time on the phones waiting to get through to us because we have a better system in place. 6 Affordable Provider Services VoIP s simpler infrastructure creates a cost efficient option for businesses. They maintain lower monthly subscription costs than PSTN providers. VoIP services also have the same features as PSTN phones (including voic caller ID, and call forwarding) that are offered at a lower cost or for free. International calls are also more affordable with a small addition to the subscription cost. Companies with multiple offices are able to save money since their intra-office calls are made through a WAN, minimizing their international call expenses. Additionally, their data usage is on the same network as their voice line so they do not have separate services (and separate bills). 7 Even with frequent changes in technology, it s easy for users to upgrade their VoIP products. They simply rely on software updates to maintain current features and can add bandwidth for faster connections when needed. 8 Available for Remote Devices VoIP services are available on smartphones, personal computers, and other Internet enabled devices. Many of these options are software based, which are easy to maintain and upgrade as needed. Downloadable applications compatible with remote devices provide a consistent and reliable user experience for employees. A VoIP desktop phone and a cellular phone can also simultaneously receive calls routed from a specific phone number. 9 Businesses that encourage telecommuting or work with freelancers will find that a VoIP product can be a great asset to their team s organization and flexibility to continue work outside of the office. One user of a popular VoIP system, Henry 6 Top 10 Best VoIP Providers. Web. 25 Feb < 7 "VoIP Definition and Solutions." CIO. Web. 25 Feb < 8 "PSTN vs. VoIP: What's Best for Your Business?" SearchUnifiedCommunications. Web. 24 Feb < Whats-best-for-your-business>. 9 A Guide to Business Phone Systems and Services. Business News Daily, 18 Sept Web. 6 March < business-phone-system-guide.html>.

5 from California, stated, The benefits of moving over to VoIP have been amazing. Obviously the best ones have been massively improved communications and a large reduction in cost. The sound quality is great and I can call from anywhere. 10 Companies have also discovered other features that VoIP products offer. Rather than being tied to using the area code of the offices they mainly operate from, they can select an area code for their telephone line that makes the most sense for their customer base. 11 Since this technology can be applied to desktop or mobile phones, it supports a business s goal to be available and conveniently reached by their target customers. Simple Integration with Other Technology A VoIP system can be fully integrated with an existing landline system so that your business can achieve a more holistic and professional communications presence 12. Interactive Voice Response (IVR) features were once generally only practical for large networks, but are now attainable for small businesses through VoIP. It allows callers to interact through a menu of options, including a staff directory, so that their call quickly reaches the staff member who can best address their need or question. This presence is further strengthened by a VoIP system s ability to fully integrate into a business s computer system. Voic s can be easily transferred by to be recorded or listened to at a later time. VoIP also provides fax, video and SMS services. Just imagine having the capability of smoothly and simply sharing a sales presentation with a potential client or sending important data to colleagues. Streamlining the use of these essential communication tools can greatly improve the efficiency of a company, especially if they are widespread internationally. Tom Hughes, vice president of small business marketing for AT&T, stated that VoIP services provide important changes to improve [a company s] productivity and drive additional business Top 10 Best VoIP Providers. Web. 25 Feb < 11 PC Magazine. Web. 24 Feb < 12 PC Magazine. Web. 24 Feb < 13 A Guide to Business Phone Systems and Services. Business News Daily, 18 Sept Web. 6 March < business-phone-system-guide.html>.

6 A key aspect of monitoring productivity relies on the ability of VoIP networks to record and analyze the use of its system. This is especially critical for businesses that rely heavily on customer service departments. Data stating when their staff talked to a client and for how long is important when evaluating the company s efficiency. Conclusion The wide variety of VoIP technology options and providers virtually guarantees that a business can find the right fit for their internal and external communications. VoIP products are able to evolve and operate productively to meet the needs of a modern company of any size. Small to mid-sized businesses can feel confident that their VoIP network can grow with them while still providing them with diverse and essential communication tools. Larger and geographically widespread corporations can be assured that they are using the most cost efficient and powerful option available to improve their productivity. More businesses are making the switch to VoIP networks due to their flexibility to adapt to future technologies. Traditional landlines don t benefit from the frequent advances in communication software, mobile devices, and high speed Internet as easily as VoIP systems. The efficacy VoIP products have greatly improved in their first twenty years and will continue to be enhanced with the newest telecommunication technologies. Have you explored what VoIP can do for your business yet?

7 WORKS CITED Top 10 Best VoIP Providers. Web. 25 Feb < PC Magazine. Web. 24 Feb < "VoIP Definition and Solutions." CIO. Web. 25 Feb < "PSTN vs. VoIP: What's Best for Your Business?" SearchUnifiedCommunications. Web. 24 Feb < Whats-best-for-your-business>. "The End of the Wired Telephone Network Is Coming...But Not Soon Enough." Forbes. Forbes Magazine, 30 Oct Web. 24 Feb < "Voice Over Internet Protocol (VoIP)." Voice Over Internet Protocol (VoIP). Web. 25 Feb < "Telegram for the FCC: Time to Retire the Telephone Network." Forbes. Forbes Magazine, 18 Sept Web. 27 Feb < Types of VoIP Calling. Smpl Solutions, 28 Oct Web. 6 March < A Guide to Business Phone Systems and Services. Business News Daily. Business News Daily, 18 Sept Web. 6 March < The Difference Between Software and Hardware VoIP. The Premier Social Entertainment Desktop Platform, 6 Dec Web. 6 March <

Voice Over Internet Protocol (VOIP)

Voice Over Internet Protocol (VOIP) Voice Over Internet Protocol (VOIP) Helping with your telecoms management Voice over Internet Protocol (VoIP) What is VoIP? VoIP is the ability to transmit voice over the Internet VoIP was adopted by the

More information

Voice over Internet Protocol (VoIP)

Voice over Internet Protocol (VoIP) Voice over Internet Protocol (VoIP) From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their

More information

Voice Over IP (VoIP)

Voice Over IP (VoIP) Voice Over IP From a simple telephony perspective, it s common for a user moving from a traditional ISDN (Integrated Services Digital Network) telephone system to VoIP to halve their running costs. Voice

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Hosted VoIP for Business

Hosted VoIP for Business Your complete guide to Business VoIP Telephony Hosted VoIP for Business 1 Doc V1.0 Jan 2014 Table of Contents Hosted Desk- 3 VoIP today 3 What is Hosted VoIP? 4 How does Hosted VoIP work? 4 Is Hosted VoIP

More information

How To Use Voip (Voice Over The Internet Protocol)

How To Use Voip (Voice Over The Internet Protocol) 0 Contents 1. Abstract... 2 2. What Is VoIP And Why Should You Use It?... 3 3. How to Choose a VoIP Provider... 4 3.1. Should I choose a Monthly Plan or a Pay As You Go service?... 4 4. Features and Terminology...

More information

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide

VoIP 101: An introduction to the basics of Voice over Internet Protocol. How to guide VoIP 101: An introduction to the basics of Voice over Internet Protocol How to guide Introduction You may have heard of VoIP that it s the future of telephone service, and that you can save a lot of money

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

How To Get A Phone Service For Free

How To Get A Phone Service For Free 1900 Wright Place, Suite 250 Carlsbad, CA 92008 (888) 441-4466 The Future of Phone Systems What features to look for in 2015 2014 Business.com Media, Inc. All Rights Reserved. The Future of Phone Systems:

More information

Whitepaper. Finally Your Small Business Phone Solutions Solved

Whitepaper. Finally Your Small Business Phone Solutions Solved Whitepaper Finally Your Small Business Phone Solutions Solved Finally Your Small Business Phone Solutions Solved With Innovative Small Business Phone Solutions Fortunately, the same technology that allows

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. TechAdvisory.org SME Reports sponsored by Voice over Internet Protocol

More information

FAQ: Introduction to VoIP for Small Businesses/SOHO

FAQ: Introduction to VoIP for Small Businesses/SOHO FAQ: Introduction to VoIP for Small Businesses/SOHO Speed Dial Your Company into VoIP and Save If your company is ready to lower its monthly phone costs, while also doing business more efficiently, switching

More information

Guide to buying Phone Systems

Guide to buying Phone Systems Guide to buying Phone Systems How to choose the right Phone System for your business CONTENTS Contents 2 About Computer Weekly 3 About Approved Index 4 Introduction 5 Assessing your needs 5 Key Terms 7

More information

Key Drivers of Hosted Voip

Key Drivers of Hosted Voip Key Drivers of Hosted Voip CONTENTS Overview.... 3 Capital Cost savings:.... 4 Stress free implementation:... 4 Lower phone bills:... 4 Easily set up remote workers:... 5 No busy signals:... 5 Save on

More information

Written Testimony of John L. Barnes Director of Product Development Verizon Business. Hearing on VoIP: Who Has Jurisdiction to Tax It?

Written Testimony of John L. Barnes Director of Product Development Verizon Business. Hearing on VoIP: Who Has Jurisdiction to Tax It? Written Testimony of John L. Barnes Director of Product Development Verizon Business Hearing on VoIP: Who Has Jurisdiction to Tax It? House Committee on the Judiciary Subcommittee on Commercial and Administrative

More information

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR

More information

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

BTSphone IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution BTSphone IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS

LIGHTPATH HOSTED VOICE HELP REDUCE COSTS, INCREASE PRODUCTIVITY AND STREAMLINE COMMUNICATIONS Contents Abstract... 3 Research overview...... 4 IP voice vs. traditional telephony...... 4 Benefits of hosted voice... 4 Increasing employee productivity.... 5 High Availability... 5 Network reliability...

More information

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX

www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX www.shopglenwood.net info@glenwoodtelco.net 866-756-4746 Hosted IP PBX Upgrade Your Communications Service Are you ready to upgrade your communications services? Our hosted IP PBX brings a big-business

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Connect and Collaborate With Unified Communications

Connect and Collaborate With Unified Communications 1 Connect and Collaborate With Unified Communications David Schenkel, ADTRAN, david.schenkel@adtran.com Industry Briefings 2 Sunday, 16 January 2011, 13:30 15:00 Location: Nautilus 1 2 Who is ADTRAN? Leading

More information

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing).

Figure 1. Traditional PBX system based on TDM (Time Division Multiplexing). Introduction to IP Telephony In today s competitive marketplace, small businesses need a network infrastructure that will not only save their business money, but also enable them to be more efficient and

More information

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution

Phone2talk IP-PBX. What SME Should Know About Deploying a Hosted IP-PBX Phone Solution Phone2talk IP-PBX What SME Should Know About Deploying a Hosted IP-PBX Phone Solution 1 Introduction 2 Professional Phone Systems Are a Competitive Advantage Bringing the Benefits of IP Telephony to SME

More information

Hosted PBX: Buyer s Guide

Hosted PBX: Buyer s Guide A famous saying by La Bruyere - Those who make the worst of their time most complain about its shortness. clearly illustrates you will never end-up complaining about things not done in time, if your time

More information

Ready to Upgrade Your Communications Services?

Ready to Upgrade Your Communications Services? Ready to Upgrade Your Communications Services? Having trouble answering inbound calls as your company grows? Need an easier way to stay connected to employees who are off site or from home? Our Hosted

More information

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications

How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications How Small Businesses Can Use Voice over Internet Protocol (VoIP) Internet Technology for Voice Communications Small businesses will find this booklet useful for learning how VoIP works and for clarifying

More information

Introduction to VOIP Telephony

Introduction to VOIP Telephony 1 April 2011 Introduction to VOIP Telephony What is VoIP VoIP refers to a way to carry phone calls over an IP data network, whether on the Internet or your own internal network. A primary attraction of

More information

VoIP for the Small Business

VoIP for the Small Business Reducing your telecommunications costs Research firm IDC 1 has estimated that a VoIP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

Avaya IP Office Solution

Avaya IP Office Solution Avaya IP Office Solution The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services HThe

More information

Presented by. 2008 VendorGuru.com. All rights reserved. www.vendorguru.com

Presented by. 2008 VendorGuru.com. All rights reserved. www.vendorguru.com Presented by The Benefits of Business VoIP 2008 VendorGuru.com. All rights reserved. www.vendorguru.com The Benefits of Business VoIP Contents Introduction... 2 VoIP Technology: An Overview... 2 Benefits

More information

A Guide on Making Money with VOIP * * *

A Guide on Making Money with VOIP * * * A Guide on Making Money with VOIP * * * VoIP (voice over Internet protocol) is one of the foundations of communication in the future as the demand for mobile devices capable of connecting through it continues

More information

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution,

VoIPOffice. VoIPOffice Hosted Edition provides advanced features such as Unified Messaging, Automatic Call Distribution, Telappliant Hosted Edition is the next generation call management solution providing ultimate flexibility and features, all via a high speed Internet connection. Hosted Edition provides all of the benefits

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

The All-In-One Solution for Your Business Needs. Avaya TM. IP Office Solution

The All-In-One Solution for Your Business Needs. Avaya TM. IP Office Solution Avaya TM IP Office Solution The All-In-One Solution for Your Business Needs Converged Voice and Data Networks Customer Relationship Management Unified Communication Supported by: Avaya Labs and Services

More information

How To Save Money On A Phone Line With Voip

How To Save Money On A Phone Line With Voip Presented by: Vendor Guru TM Ten Ways Businesses Save with VoIP by Clare Kaufman Contents Introduction...2 Solid Cost Savings Ahead...2 1. Long Distance Savings...2 2. Equipment Savings...2 3. Maintenance

More information

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1

Subtitle. VoIP Migration Strategy. Keys to a Successful Planning and Transition. VoIP Migration Strategy Compare Business Products 2014 1 Subtitle VoIP Migration Strategy Keys to a Successful Planning and Transition VoIP Migration Strategy Compare Business Products 2014 1 Contents Introduction... 3 VoIP Defined... 3 Why Are Businesses Opting

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

RingCentral Office@Hand from AT&T

RingCentral Office@Hand from AT&T Product Brief RingCentral Office@Hand from AT&T Cloud-based communication service that gives your business more ways to connect Now you can enhance your company s image, make it easier for customers to

More information

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER

LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER LEAVING LEGACY BEHIND: TRANSITIONING TO AN IP VOICE COMMUNICATIONS SOLUTION WHITE PAPER Leaving Legacy Behind: Transitioning to an IP Voice Communications Solution Introduction Seeking to be more efficient

More information

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business

Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business Traditional PBX & Hosted VOIP Technology: The Key Differences & What They Mean For Your Business CONTENTS Summary... 3 What s The Buzz About?... 3 What It Means For Businesses... 3 What It Means For Employees...

More information

Internet Telephony Terminology

Internet Telephony Terminology Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper

More information

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business.

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business. RingCentral Office Essential guide Learn what a cloud phone system can do for your business. Are you paying too much for your business phone? Cut your costs by up to 80% with a RingCentral business phone

More information

Management Summary for Unified Communications IP PBX

Management Summary for Unified Communications IP PBX Management Summary for Unified Communications IP PBX Prepared By for YOU of General: The Unified Communication Internet Protocol Private Branch Exchange (UCIPPBX) is a fully realised 3 rd generation office

More information

Levelling the Playing Field

Levelling the Playing Field ROGERS WHITE PAPER 1 Rev. May 2011 page 2 2 TABLE OF CONTENTS Introduction 3 Small Business Telephony Options 4 Basic Phone Service 4 Traditional PBX and Key Systems 4 Digital Services Business Cable and

More information

How To Make A Successful Business From A Profit

How To Make A Successful Business From A Profit UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations At NEC, we understand these challenges

More information

Internet: Telephone Calls for Free with Vo I P I 19/1. Your PC can Make Telephone Calls to Anywhere in the World for Free!

Internet: Telephone Calls for Free with Vo I P I 19/1. Your PC can Make Telephone Calls to Anywhere in the World for Free! Internet: Telephone Calls for Free with Vo I P I 19/1 Your PC can Make Telephone Calls to Anywhere in the World for Free! With the information in this article you can: Try out a selection of the best free

More information

Converged Telephony Solution. Technical White Paper

Converged Telephony Solution. Technical White Paper CTS White Paper Page 1 of 11 Converged Telephony Solution Technical White Paper ٠ May 2004 CTS White Paper Page 2 of 11 Converged Telephony Solution White Paper The focus of this white paper is to explain

More information

VolP for the Small Business

VolP for the Small Business Reducing your telecommunications costs Research firm IDC1 has estimated that a VolP system can reduce telephony-related expenses by 30%. Voice over Internet Protocol (VoIP) has become a viable solution

More information

ATA: An Analogue Telephone Adapter is used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or calls over the Internet.

ATA: An Analogue Telephone Adapter is used to connect a standard telephone to a high-speed modem to facilitate VoIP and/or calls over the Internet. KEY VOIP TERMS 1 ACD: Automatic Call Distribution is a system used to determine how incoming calls are routed. When the ACD system receives an incoming call it follows user-defined specifications as to

More information

AN INTRODUCTION TO CLOUD PHONE SYSTEMS

AN INTRODUCTION TO CLOUD PHONE SYSTEMS AN INTRODUCTION TO CLOUD PHONE SYSTEMS AN INTRODUCTION TO CLOUD PHONE SYSTEMS As the nature of business continues to push beyond the office walls, company executives face new challenges. Now more than ever,

More information

IP-PBX Buyers Guide 2006

IP-PBX Buyers Guide 2006 IP-PBX Buyers Guide 2006 Produced by: Contents PBX Basics What s Different about IP-PBX Basic Features of IP-PBX Advanced Features Other Issues Conclusion IP-PBX Guide 2 PBX Basics A PBX is essentially

More information

TAXONOMY OF TELECOM TERMS

TAXONOMY OF TELECOM TERMS TAXONOMY OF TELECOM TERMS Prepared by TUFF Ltd This short taxonomy is designed to describe the various terms used in today s telecommunications industry. It is not intended to be all embracing but to describe

More information

FAQ - Features Question Question Question Question Question Question

FAQ - Features Question Question Question Question Question Question FAQ - Features Question: What feature does Virtual Number Service replace? Answer: Virtual Number Service replaces Remote Call Forwarding. Question: What is call screening? Answer: Call screening is the

More information

GIGASTREAM BASIC BROADBAND Bristol and Bath Science Park

GIGASTREAM BASIC BROADBAND Bristol and Bath Science Park GIGASTREAM BASIC BROADBAND The ideal broadband solution for start-ups and small businesses Gigastream Basic Broadband is an internet service provided by Bridge Partners for tenants of SPark One. Excellent

More information

Introduction to Storm Hosted VoIP Phone Systems

Introduction to Storm Hosted VoIP Phone Systems Introduction to Storm Hosted VoIP Phone Systems About Storm Established in 1996, Storm own and operate a cloud based VoIP telephone service, created especially for businesses. Storm specialise in providing

More information

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT Voice Over IP that Boosts Business Efficiency Ten Tips for Getting It Right Business phone service with VoIP is the new face

More information

What SMBs Should Know About Deploying a Hosted PBX Phone Solution

What SMBs Should Know About Deploying a Hosted PBX Phone Solution What SMBs Should Know About Deploying a Hosted PBX Phone Solution 2 Executive Summary 3 Professional Phone Systems Are a Competitive Advantage 4 Bringing the Benefits of IP Telephony to SMBs 6 Is a Hosted

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

BroadTouch Business Communicator

BroadTouch Business Communicator BroadTouch Business Communicator Admin Guide Release 10.0.1 Document Version 1.0 Table of Contents 1 Summary of Changes...1 1.1 Changes for Release 10.0.1 Document Version 1... 1 2 About BroadTouch Business

More information

HOSTED VOICE. Upgrade Your Communications Service. Standard and Premium Service Levels

HOSTED VOICE. Upgrade Your Communications Service. Standard and Premium Service Levels HOSTED VOICE Upgrade Your Communications Service Are you ready to upgrade your communications services? Our Hosted Voice brings a big-business phone system to you at a lower cost - and it s easy to use

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

TELEPHONY Bristol & Bath Science Park

TELEPHONY Bristol & Bath Science Park TELEPHONY Business-grade telephony delivered over your existing internet connection What is it? Bridge Partners provides a managed phone system to tenants of. Based on the SARK telephony platform the service

More information

A Big Business Phone System for a Small Business Budget

A Big Business Phone System for a Small Business Budget A Big Business Phone System for a Small Business Budget ConnectMeVoice has been a leader in telephony for twenty years, starting with the earliest PC-based voicemail systems, including distributed voicemail

More information

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360

UNIVERGE SV8000 Series. Fulfilling the promise of UNIVERGE 360 UNIVERGE SV8000 Series Fulfilling the promise of UNIVERGE 360 It s all about change And preparing for it Our working environment is rapidly changing, with organizations of all types continually looking

More information

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice.

FAQ - Device Question Can I forward calls to my mobile device? Question Can I have my greetings professionally recorded? www.coxprovoice. FAQ - Device Question: Can I forward calls to my mobile device? Yes, the VoiceManager IP Centrex service allows you to forward calls to your mobile device or any other phone number. Question: Can I have

More information

mobile unified communications client and docking station

mobile unified communications client and docking station FREQUENTLY ASKED QUESTIONS mobile unified communications client and docking station What are the target customer characteristics of a Mobile UC subscriber? + Verizon Wireless as mobile carrier. Mobile

More information

White Paper. How a cloud phone system uniquely supports your mobile workforce

White Paper. How a cloud phone system uniquely supports your mobile workforce White Paper How a cloud phone system uniquely supports your mobile workforce How a cloud phone system uniquely supports your mobile workforce What s the first thing you do when you wake up in the morning?

More information

IEEE. Voice Over IP: Next Generation Consumer Telephony Services. MIT Lincoln Labs Auditorium Thursday 17 February. IEEE Life Members Meeting

IEEE. Voice Over IP: Next Generation Consumer Telephony Services. MIT Lincoln Labs Auditorium Thursday 17 February. IEEE Life Members Meeting Voice Over IP: Next Generation Consumer Telephony Services Stuart Lipoff Newton, Ma stu@ipaction.com tel 617-244-3877 Life Members Meeting MIT Lincoln Labs Auditorium Thursday 17 February 1 Voice Over

More information

Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system

Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Medaxon choose liquid for telephones systems provider because none of us can succeed in business without a reliable telephone system Why Liquid Business Solutions? When choosing a technology partner, you

More information

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business.

RingCentral Office Essential guide. Learn what a cloud phone system can do for your business. RingCentral Office Essential guide Learn what a cloud phone system can do for your business. Are you paying too much for your business phone? Cut your costs by up to 60% with a RingCentral business phone

More information

How To Use Blackberry Mobile Voice System On A Blackberry Phone

How To Use Blackberry Mobile Voice System On A Blackberry Phone B l a c k B e r r y M o b i l e Vo i c e S y s t e m BlackBerry Mobile Voice System Mobile Unified Communications Mobile Voice System ( MVS) is designed to unify desk phone features on smartphones and

More information

Guide to Voice Over IP (VoIP)

Guide to Voice Over IP (VoIP) Guide to Voice Over IP (VoIP) Introduction Voice over Internet Protocol, also called VoIP, IP Telephony, or Internet Telephony, represents the latest in phone system technology. VoIP is a phone service

More information

VoIP Glossary. Client (Softphone client): The software installed in the userâ s computer to make calls over the Internet.

VoIP Glossary. Client (Softphone client): The software installed in the userâ s computer to make calls over the Internet. VoIP Glossary Analog audio signals: Analog audio signals are used to transmit voice data over telephone lines. This is done by varying or modulating the frequency of sound waves to accurately reflect the

More information

Subtitle. VoIP Trends. What to Expect in 2016. VoIP 2016 Compare Business Products 2015 1

Subtitle. VoIP Trends. What to Expect in 2016. VoIP 2016 Compare Business Products 2015 1 Subtitle VoIP Trends What to Expect in 2016 VoIP 2016 Compare Business Products 2015 1 Contents The VoIP Market Is Set to Grow... 3 Nomadic VoIP Stakes a Claim... 4 Some Key Technologies for 2016... 5

More information

INTEGRATED COMMUNICATIONS

INTEGRATED COMMUNICATIONS INTEGRATED COMMUNICATIONS THROUGH CLOUD-BASED TELEPHONY T: 086 123 TALK F: 086 1234 FAX E: sales@talking.co.za www.talking.co.za UPGRADE AND CUT LOOSE FROM YOUR OUTDATED PHONE SYSTEM Lessen your expenses

More information

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice...

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice... telephony internet access remote access modems Content Toll-bypass Long Distance Calling... 1 What Is VOIP?... 2 That Was Then... This is Now... Immediate Cost Savings... 3 Applications... 3 Office-to-office

More information

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options

Buyer s Guide. 10 questions to ask. Essential information about your Voice over IP options VOIP Buyer s Guide 10 questions to ask Essential information about your Voice over IP options VoIP is the Future. There s a lot of buzz about Voice over IP these days. People are talking about how it can

More information

Six Questions to Answer When Buying a Phone System

Six Questions to Answer When Buying a Phone System 2016 NEW PHONE SYSTEM BUYER S GUIDE Six Questions to Answer When Buying a Phone System In addition to the most comprehensive portfolio of voice communications, data and wireless networking products in

More information

How To Know The Cost Of A Voip Service

How To Know The Cost Of A Voip Service Making the Move to VoIP Total Cost of Ownership (TCO) xo.com Making the Move to VoIP: Total Cost of Ownership (TCO) Straight Talk about Costs Contents Abstract 3 Introduction 3 Needs of businesses are

More information

3 Reasons Businesses Use VoIP

3 Reasons Businesses Use VoIP 3 Reasons Businesses Use VoIP www.cstel.com 1.866.240.1912 2010, CornerStone Telephone Company The 1990s saw the early days of Voice over Internet Protocol (VoIP), when carrying on a conversation over

More information

Breaking up with your Landline Unified Communications: VoIP Phone Systems. MTUG Conference May 2014. service. proactive. value

Breaking up with your Landline Unified Communications: VoIP Phone Systems. MTUG Conference May 2014. service. proactive. value service proactive Breaking up with your Landline Unified Communications: VoIP Phone Systems value MTUG Conference May 2014 WELCOME!!! Ricoh Team: Dave McLaughlin, Solution Consultant, Ricoh USA Todd Milbrand,

More information

How To Set Up An Ip Trunk For A Business

How To Set Up An Ip Trunk For A Business Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

WorkPlace Buyer's Guide: Creating Virtual Offices

WorkPlace Buyer's Guide: Creating Virtual Offices WorkPlace Buyer's Guide: WorkPlace Buyer's Guide: Anytime a new phone system is being considered for a business there are so many systems available it s hard to know which is best for a particular business

More information

MITEL. 3000 communications system

MITEL. 3000 communications system MITEL 3000 communications system The Scalable, Voice-centric Communications Platform for Business Today s diverse environments require advanced communications technology to address new and dynamic ways

More information

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer

Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Software Advice BuyerView: Business VoIP Report 2015 Insight into today s software buyer Abstract From August 2014 to March 2015, we talked to hundreds of small businesses (companies with annual revenues

More information

52-30-15 DATA COMMUNICATIONS MANAGEMENT. Larry Schessel INSIDE

52-30-15 DATA COMMUNICATIONS MANAGEMENT. Larry Schessel INSIDE 52-30-15 DATA COMMUNICATIONS MANAGEMENT VOICE AND DATA NETWORK INTEGRATION Larry Schessel INSIDE Voice and Data Networks; Voice Over Internet Protocol; VoIP Products; Voice and Data Network Integration;

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

VOICE SOLUTIONS NGN. Telephone-Handbook NEXT GENERATION NETWORK. UAN: (051) 111 11 44 44 www.nayatel.com /Nayatel

VOICE SOLUTIONS NGN. Telephone-Handbook NEXT GENERATION NETWORK. UAN: (051) 111 11 44 44 www.nayatel.com /Nayatel VOICE SOLUTIONS NGN Telephone-Handbook NEXT GENERATION NETWORK UAN: (051) 111 11 44 44 www.nayatel.com / Table of Contents Sr.No Contents Page No. 1. Introduction 1 2. Hosted Exchange Solution 2-9 2a.

More information

Comdial. Your Connection to the Powerful New World of Convergence.

Comdial. Your Connection to the Powerful New World of Convergence. Comdial. Your Connection to the Powerful New World of Convergence. The future of telephony is here. Are you ready? Comdial's powerful convergence platform lets you integrate IP functionality when your

More information

6 Vital Questions To Ask Before You Buy A DECT For VoIP Phone System

6 Vital Questions To Ask Before You Buy A DECT For VoIP Phone System 6 Vital Questions To Ask Before You Buy A For VoIP Phone System AUTHOR PAGE: David Hill About David David Hill is the founder and owner of Birchills Telecom. He is a passionate advocate for VoIP. Having

More information

You may have heard the terms VoIP, Internet phones, SIP or IP Telephony but what are they?

You may have heard the terms VoIP, Internet phones, SIP or IP Telephony but what are they? You may have heard the terms VoIP, Internet phones, SIP or IP Telephony but what are they? Whether its IP telephony or VoIP, which stands for voice over Internet protocol it is all the same thing - speaking

More information

AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon. Frustrated with bulky expensive PBX. systems? Fear not! Abbax has the right solution

AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon. Frustrated with bulky expensive PBX. systems? Fear not! Abbax has the right solution Frustrated with bulky expensive PBX systems? Fear not! Abbax has the right solution for your, growing business. AbbaxVPBX vs. PBX, AT&T, Comcast & Verizon Saving Money And Cutting The Cord From Traditional

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Transitioning Business Telephony from Legacy to VoIP: A Brief Introduction by: Mark Wiles / VP of Engineering

Transitioning Business Telephony from Legacy to VoIP: A Brief Introduction by: Mark Wiles / VP of Engineering by: Mark Wiles / VP of Engineering By Mark Wiles, Vice President of Engineering In looking to the future we must first understand the past. Therefore, let s take a look at the world of telephone service

More information

White Paper. D-Link International Tel: (65) 6774 6233, Fax: (65) 6774 6322. E-mail: info@dlink.com.sg; Web: http://www.dlink-intl.

White Paper. D-Link International Tel: (65) 6774 6233, Fax: (65) 6774 6322. E-mail: info@dlink.com.sg; Web: http://www.dlink-intl. Introduction to Voice over Wireless LAN (VoWLAN) White Paper D-Link International Tel: (65) 6774 6233, Fax: (65) 6774 6322. Introduction Voice over Wireless LAN (VoWLAN) is a technology involving the use

More information