Home Health Software BuyerView Report. Insight into today s software buyer

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1 Home Health Software BuyerView Report Insight into today s software buyer

2 Abstract We analyzed 385 interactions with home health software buyers to uncover their most common pain points and reasons for purchasing new software. Key findings included: Most buyers were replacing existing software solutions. Field support was the most-requested feature. Buyers preferred Cloud solutions over on-premise.

3 Most Buyers Are Replacing Existing Software 14% 10% 5% 35% Medical software Paper Paper + non-medical software Nothing (new practice) Paper + medical software Multiple medical software products Proprietary system 16% 19% Only 33 percent of buyers were purchasing software for the first time. The rest were replacing one or more existing software solutions of some sort.

4 Existing Software Users Seek More Robust Solutions Missing features Too slow/cumbersome Poor field support Go completely paperless Improve integration Outdated system Improve efficiency Outgrown current solution Ensure compliance Poor support/service 0% 5% 10% 15% 20% 25% 30% 35% Percent of buyers 35 percent of buyers replacing their existing software cited the need for more features. Current software being too cumbersome was another key problem.

5 Home Health Buyers Want Field Support Mobile / field support OASIS assessments 485 form support Robust scheduling Telephony support Robust reporting Assessment / care plan support Claims scrubbing / submission HR features Integration with other software 0% 5% 10% 15% 20% 25% 30% 35% Percent of buyers The most requested feature among buyers was the need for improved field support, typically in the form of mobile access.

6 First-Time Buyers Want the Efficiency of Going Digital Improve efficiency Go paperless Starting a new practice Ensure compliance Improve field support Integrate with other systems Outgrown current methods Too cumbersome Too costly Outdated methods 0% 10% 20% 30% 40% 50% 60% Percent of buyers Buyers purchasing software for the first time were seeking the expected benefits of a digital practice: improved efficiency and the elimination of paper.

7 Buyers Generally Prefer Cloud-Based Software 1% 30% No preference Cloud-based On-premise 69% Though most buyers didn t state a deployment preference, among those who did, 97 percent preferred Cloud-based software.

8 Buyers Overwhelmingly Prefer Integrated Suites 5% Integrated suite Best-of-breed 95% The vast majority of buyers were looking for a single software solution that integrates multiple applications (as opposed to a single application on its own).

9 Most Buyers Seek Scheduling and Billing Scheduling Billing Point of Care Accounting Human Resources CRM 0% 20% 40% 60% 80% 100% Percent of buyers Administrative features such as scheduling and billing were requested by most buyers. Over 60 percent also sought point of care clinical solutions.

10 Buyer Segments Represented in Our Sample 4% 5% 33% 58% Home health care Private duty Hospice care Therapy / rehabilitation Most of the buyers we spoke to came from traditional home care agencies, with private duty home care nurses also comprising a significant portion of the sample.

11 Number of Employees in Buyers Organizations 15% 13% 22% 15% 2-5 employees 6-10 employees employees employees employees employees 101+ employees 19% 10% 8% The buyers we spoke to came from a variety of organization sizes, split almost evenly between those with <10, those with and those with >50 employees.

12 Number of Patients Under Care at Buyers Organizations 15% 3% 6% 7% 48% <50 patients patients patients patients patients 401+ patients 21% Although employee sizes varied widely, the majority of the buyers we talked to were responsible for the care of fewer than 100 patients.

13 Learn More About Home Health Software Read Report Read the full report Get Free Quotes Get free price quotes on top home health software Get Free Demos Get unbiased reviews & free demos on home health software

14 @SoftwareAdvice /company/software-advice Software Advice is a trusted resource for software buyers. The company's website, provides detailed reviews, comparisons and research to help organizations choose the right software. Meanwhile, the company s team of software analysts provide free telephone consultations to help each software buyer identify systems that best fit their needs. In the process, Software Advice connects software buyers and sellers, generating high-quality opportunities for software vendors.