mobile broadband price guide 1

Transcription

1 mobile broadband price guide 1

2 contents 5 Standard Rates for Mobile Broadband plans your charges explained All prices are shown inclusive of 20% VAT. Prices are effective from 17 April Not paying by Direct Debit costs 3.58 per month. 6 Standard Rates for ipad plans 7 Standard Rates for Animals plans bought with a device 8 Standard call charges for Animal plans 9 Calls to premium rate and other special numbers 11 Customer Services and other important numbers 12 Using your device abroad: set up and cost 13 International Calling 14 Additional Mobile Broadband bundles Roaming Bundles 15 Plans available for existing customers only 18 Service Plans and services that are no longer available 2 3

3 about pro rata charging All our plans are billed on a pro rata basis in the first month of connection to the Orange Network. This means that in your first month, you will receive a usage amount proportionate to the of time until your next bill date. This means that your first monthly payment will be more than usual because we will take payment for the proportion of the month until your next billing date as well as one month line rental in advance. roaming Usage whilst roaming is not included in our plans. If roaming is enabled, the standard roaming charges as stated in this price guide will apply. For great value whilst roaming, see our roaming bundles on page 14. terms Additional terms apply. See orange.co.uk/terms Standard Rates for Mobile Broadband plans Small Medium Large Contract Orange customers* Monthly charge new customers Inclusive data Out of bundle** (per day) 1 month MB 3 18 months MB 3 1 month GB + WiFi 3 18 months GB + WiFi 3 1 month GB + WiFi 3 18 months GB + WiFi 3 For standard voice and text charges, please see below * Orange PAYG, PAYM and Home Customers receive a 5 discount off the monthly charge. Discount will be lost if you cancel your existing Orange subscription **Subject to 3GB per month fair Usage Policy Standard call charges zone cost per minute standard UK landline (01, 02, 03 numbers) calls to other Orange customers calls to other mobile operators including calls to T-Mobile customers Answer Phone retrieval Standard text Messaging per message Text Message delivery receipt 1p* Photo Messaging 30.6p per message Video Messaging Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers 51.1p per message 30.6p (min 0p) 51.1p (min 0p) Answer Phone rerieval is chargeable, unless stated otherwise. * Not included within talk plan text message allowance. 4 5

4 calls to premium rate and other special numbers calls to charity helplines number prefix call charges if using an Orange phone (per min) Minimum call charge Free. Visit orange.co.uk/charity for full details calls to p 15.3p calls to , p 15.3p calls to 0845 and p 20.4p calls to p 20.4p calls to call forwarding services* 20.4p 20.4p calls to 0844 followed by p 10.2p calls to premium rate and other special numbers continued number prefix premium rate numbers (09) International premium rate numbers (calls to premium rate services operating on international prefixes) call charges if using an Orang phone (per minute) For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the 09 Premium rate number guide The call will be charged between 1 and 2 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) 1.54 For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/codesofpractice. A list of Department of Work and Pensions numbers will be free of charge to Mobile Broadband customers from 1 February Please find detail at: orange.co.uk/dwp calls to 0844 followed by 428, 462 or p 76.6p All calls will be subject to a minimum call charge of 1 minute of any call type, unless stated otherwise. calls to all other 0844 and 0843 numbers 12.3p 12.3p calls to 0871, 0872, p 35.7p calls to personal number services beginning with p 76.6p satellite calls p 076 paging number service up to 76.6p up to 76.6p calls to p 10.2p *Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. number prefix Call charges if using an Orange phone (per min) Minimum call charge calls to p 7.4p calls to , p 7.4p calls to 0845 and p 12.4p ¹A list of Department of Work and Pensions numbers will be free of charge to Mobile Broadband customers from 1st February Please find detail at: orange.co.uk/dwp 6 7

5 Standard Rates for ipad plans ipad plans ipad plan ipad plan (SIMO) Daily Weekly Monthly Contract Monthly charge UK Data Charges Inclusive data 1 month 0 0MB 24 months 25 1 month 5 1 month 10 1GB 1GB quiet time* Unlimited WiFi** 250MB Unlimited WiFi** 1GB 1GB quiet time* Unlimited WiFi** Add on bundles: Out of bundle until midnight on day of purchase 2 one-off payment 200MB 1 week 1 month recurring 1 month recurring 7.50 one-off payment 15 per month 25 per month 1GB 3GB + unlimited BT Openzone wifi** 10GB + unlimited BT Openzone wifi** Roaming charges* per MB Rest *** Rest *** Rest *** Rest *** Text messages *midnight to 4pm **Fair usage policy of 10GB applies ***EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) bill promise Mobile Broadband plans include a promise that will not exceed 40 over and above the applicable monthly charge. The bill promise does not include roaming charges, additional bundle or service charges and is subject to a Fair Usage policy. Your ipad plan SIM is for data usage from your ipad only. In particular, this plan does not include voice calls. If you remove your SIM and use it for any other purpose, you will be charged for that service at Orange s standard network rates. pro rata The bundles are allocated on a pro rata basis if the bundle spans a billing period, e.g. if you purchase a 1GB weekly bundle and your billing date is on day 5 of the bundle 5/7ths of the data allowance will be allocated to the billing period up to the billing date and 2/7ths will be allocated to the next billing period after the bill date. Standard Rates for plans bought with a device Mobile Broadband plans bought with devices Device Tablet Laptop Plan Dolphin Contract Monthly charge UK Text Messaging Orange customers* new customers 24 months months months For standard voice charges, please see page 10 * Orange PAYG, PAYM and Home Customers receive a discount off the monthly charge. Discount will be lost if you cancel your existing Orange subscription **midnight to 4pm ***Fair usage policy of 3GB applies ****Subject to Fair Usage Policy Inclusive data 1GB 1GB quiet time*** Unlimited WiFi**** 1GB 1GB quiet time*** Unlimited WiFi**** 1GB 1GB quiet time*** Unlimited WiFi**** Out of bundle Inclusive text messages Out of bundle (per text) p p 8 9

6 Standard call charges for Animal plans If your device has voice and messaging capability, the following charges will apply. All voice calls will be subject to a minimum call charge of one minute, then charged per second. calls to premium rate and other special numbers number prefix call charges Minimum call charge calls to charity helplines Free. Visit orange.co.uk/charity for full details call type cost per minute calls to p 15.3p standard UK landline (01, 02, 03 numbers) 20.4p calls to other Orange mobiles 20.4p calls to other mobile networks 20.4p Answer Phone retrieval p calls to , p 15.3p calls to 0845 and p 20.4p calls to p 20.4p calls to call forwarding services* 20.4p 20.4p Standard text Messaging 12.3p per message calls to 0844 followed by p 10.2p Text Message delivery receipt 1p* calls to 0844 followed by 428, 462 or p 76.6p Photo Messaging 30.6p per message calls to all other 0844 and 0843 numbers 12.3p 12.3p Video Messaging 51.1p per message calls to 0871, 0872, p 35.7p Video Calling Orange to Orange calls to other UK network 30.6p (min 0p) 51.1p (min 0p) calls to personal number services beginning with p 76.6p satellite calls p 076 paging number service up to 51.1p up to 51.1p calls to p 10.2p *Further detail for call forwarding number ranges can be found at orange.co.uk/pmcf 1 A list of Department of Work and Pensions numbers will be free of charge to Mobile Broadband customers from 18th January Please find detail at: orange.co.uk/dwp From 25 August 2011, new call charges will be applied to the following number ranges: 0500, 0800, 0808, 0845 & 0870, unless stated otherwise. For more information, please find details below. number prefix Call charges if using an Orange phone (per min) Minimum call charge calls to p 7.4p calls to , p 7.4p calls to 0845 and p 12.4p ¹A list of Department of Work and Pensions numbers will be free of charge to Mobile Broadband customers from 1st February Please find detail at: orange.co.uk/dwp 10 11

7 calls to premium rate and other special numbers continued number prefix premium rate numbers (09) International premium rate numbers (calls to premium rate services operating on international prefixes) call charges (per minute) For specific details on 09 call charges, please visit orange.co.uk/paymonthly guide and download the 09 Premium rate number guide The call will be charged between 51.1p and 1.74 per minute or as a fixed charge. 09 numbers charged per minute are rounded for the first minute and billed per second thereafter (if applicable) 1.54 For more information on premium rate services and network translation services (08 numbers) please see our codes of practice at orange.co.uk/codesofpractice. All calls will be subject to a minimum call charge of 1 minute of any call type, unless stated otherwise. Customer Services and other important numbers call charges in the UK to call charges if using an Orange device (per minute) number to call from an Orange device number to call from any other device Orange customer and operator services free emergency services free 999/ /112 Orange Credit Card customer Service¹ 850 if you call these numbers from any other network, you will be charged at that network s rate ¹All calls are subject to a minimum call charge of 1 minute and calls are charged thereafter at a rate of 5.1 pence per minute with the cost of the call being rounded up to the next minute. This shortcode is only accessible when called from an Orange device whilst in the UK (excluding the Channel Islands) administration and other charges payment related charges non-direct debit payment per mobile number 3.58 payment failure direct debit per failure 5.00 late payment a charge for paying your bill late in any one month per bill 5.00 The cost of the telecommunications services remain the same irrespective of the payment method. Late payment charges are not subject to VAT on consumer price plans 12 13

8 using your device abroad: set up and costs Using your device abroad is as simple as using it at home. 24 hours before you travel, call 150 to enable international calling. To set up your Answer Phone PIN call 123 from your Orange device (this will enable you to retrieve messages from your Answer Phone whilst abroad). If you need to know how much a call is going to be whilst you re away, you can text FROM [COUNTRY] to 159 and we ll let you know the cost. Don t forget this is FREE. calling from zone calling the UK, Ireland & Channel Islands or Europe 1 calling any other zone Republic of Ireland Channel Islands & Isle of Man Europe 1* Europe 2 Australia USA & Canada Rest of World 1 Rest of World p 30.5p 36.6p p p 40.9p 71.5p p International Calling Calling abroad from the UK Flat rate charges from the UK means great value all day long, so you pay the same all day, every day, whether you are calling a landline or mobile. For a list of countries and which zone they are in visit orange.co.uk/ international or call customer services on 150. Calling abroad from the UK Orange Zone 46.0p Europe p Europe p Texting abroad from the UK photo messaging abroad from the UK - under/ over 50KB Making an international video call Receiving an international video call receiving calls 11.5p 9.5p 11.5p 70p 70p 70p 90p 1.00 sending texts 10.2p 10.2p 10.2p 40p 40p 40p 50p 50p Ireland 15.3p Australia 51.1p 20.4p 30.6p 51.1p free photo messaging (less than 50KB) 61.3p 61.3p 61.3p 61p USA 30.6p photo messaging (over 50KB including video messaging) listen to answer phone 76.6p 76.6p 76.6p 77p p 36.6p 36.6p p Rest of World 1 Rest of World p 1.02 using data *Calls to customer services are free from your Orange device. All call rates above are pence per minute (ppm) In EEA countries Iceland, Liechtenstein & Norway you will be charged 33p to make a call and to receive a call from Ireland and Channel Islands zone and Europe 1 zone. Prices apply to all networks in all countries and zones. All calls made whilst in Ireland & Channel Islands and Europe 1 will be charged per second with a 30 second minimum call charge; and calls received whilst abroad will be charged per second for all zones (No minimum call charge). All the SMS sent whilst in Ireland & Channel Islands and Europe 1 will be charge 10.2p per message. For more information regarding call charge in aircraft, please go to orange.co.uk/aircraft. For more information regarding call charge in ship services, please go to orange.co.uk/ship

9 Additional Mobile Broadband bundles The below bundles allow you to add more data to your plan for an additional cost. Optional data bundles *Quiet time is midnight-4pm **Subject to Fair Usage Policy bundle name validity cost per month bundle size out of bundle - cost 500MB Anytime Bundle 1 month 5 500MB as per plan 1GB Quiet Time Bundle* 1 month 5 1GB as per plan 1GB Anytime Bundle 1 month 10 1GB as per plan 1GB Anytime Bundle & Unlimited WiFi** 1 month 15 1GB as per plan mobile data charges continued Travel around the world* bundle cost bundle elements bundle duration out of bundle charges per MB.17 4MB 30 days EU 3.07 / the rest ** MB 30 days EU 3.07 / the rest ** MB 30 days EU 3.07 / the rest ** MB 30 days EU 3.07 / the rest **.17 4MB monthly EU 3.07 / the rest ** MB monthly EU 3.07 / the rest ** MB monthly EU 3.07 / the rest ** Roaming bundles Travel in countries in Ireland & Channel Islands and Europe 1 Zones. bundle cost bundle elements bundle duration out of bundle charges per MB MB 1 day* MB 30 days MB 30 days MB 30 days MB monthly 3.07 * Bundles are available in Ireland & Channel Islands, Europe 1 (include France and Spain), Europe 2 (include Turkey and Croacia), Australia, USA & Canada, Rest of the world 1 and Rest of the world 2 zones. ** To find out relevant region country list(s), please go to orange.co.uk/abroad for further information. Travel in USA and Canada bundle cost bundle elements bundle duration out of bundle charges per MB MB 30 days MB 30 days MB 30 days MB monthly MB monthly MB monthly MB monthly MB monthly MB monthly

10 Plans no longer available to new customers bill promise Mobile Broadband Animals plans include a promise that Mobile Broadband data charges will not exceed 40 over and above the applicable monthly charge. The bill promise is applicable to UK data usage only, does not include Roaming data charges, excludes additional bundle and/or service charges and is subject to a Fair Usage Policy. 1 August April 2012 Standard Rates for Mobile Broadband plans Small Contract Orange customers* Monthly charge new customers Inclusive data Out of bundle 1 month MB ** 12 months MB Available prior to 2011 Roaming bundles Medium 1 month GB + WiFi 12 months GB + WiFi Select any of the below bundles to enjoy discounted rates on data whilst travelling. Travel within the EU* 1 month Large 12 months For standard voice and text charges, please see below * Orange PAYG, PAYM and Home Customers receive a 5 discount off the monthly charge. 3GB + WiFi**** 3GB + WiFi**** bundle size validity cost per month Discount will be lost if you cancel your existing Orange subscription **Up to a limit of 40 ****Subject to 3GB fair Usage Policy 5MB 1 month MB 1 month Standard call charges 100MB 1 month zone cost per minute 200MB 1 month standard UK landline (01, 02, 03 numbers) Travel around the world* calls to other Orange customers bundle size validity cost per month calls to other mobile operators including calls to T-Mobile customers 5MB 1 month Answer Phone retrieval 10MB 1 month Standard text Messaging per message 100MB 1 month Text Message delivery receipt 1p* 200MB 1 month *EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) Roaming bundles are not compatible with ipad plan Photo Messaging Video Messaging Video Calling Orange to Orange calls to customers of other UK mobile operators including calls to T-Mobile customers Answer Phone rerieval is chargeable, unless stated otherwise. * Not included within talk plan text message allowance. 30.6p per message 51.1p per message 30.6p (min 0p) 51.1p (min 0p) 18 19

11 From November 2010 July 2011 Standard Rates for Mobile Broadband plans Mobile Broadband Animals Racoon Dolphin Contract contract Orange customers* Monthly charge new customers maximum additional 1 month month tariffs month tariffs (laptops) 30 Inclusive data Out of bundle 1 month 0 5 ** 1 month MB 12 months MB 1 month GB 12 months month months * Orange PAYG, PAYM and Home Customers receive a 5 discount off the monthly charge. Discount will be lost if you cancel your existing Orange subscription **Up to a limit of 40 ***midnight to 4pm ****Subject to 3GB fair Usage Policy 1GB 1GB quiet time*** 1GB Unlimited Wi-fi**** 1GB 1GB quiet time*** Unlimited Wi-fi**** Plans no longer available to new customers continued Mobile Broadband Animals plans with a dongle Racoon (Orange customers only) Racoon Dolphin + Happy Hour* Panther Contract Monthly charge Inclusive data Out of bundle (per MB) 18 months MB 2.00p 1 month GB 18 months GB 2.00p 1 month months GB + Happy Hour* 3GB + Happy Hour* 2.00p 1 month GB 18 months Unlimited** Roaming charges Per MB Text messages*** Per message Happy Hour: Previously, Customers could select one hour of unlimited usage* from the following times: 8am - 9am****, 12-1pm****, 4pm - 5pm, 10pm - 11pm *Data consumption during the Happy Hour is subject to a 3GB per month Fair Usage Policy **Panther Unlimited is subject to a 20GB per month Fair Usage Policy ***Non-standard text message charges can be found in the Pay Monthly Price Guide on orange.co.uk **** From 1st November, customers with the 8-9am and 12-1pm Happy Hour Plans get inclusive usage between midnight-4pm every day. (Fair Usage of 3GB still applies) 20 21

12 Plans no longer available to new customers continued Mobile Broadband Animals plans with laptops bought directly from Orange Plans no longer available to new customers continued Mobile Broadband Animals plans with laptops not bought directly from Orange Racoon + Asus 1005HGO Netbook Racoon + Compaq CQ61 Notebook Dolphin + Asus 1005HGO Netbook Contract Monthly charge Inclusive data Out of bundle 24 month GB 2.00p 24 month GB 2.00p 24 month GB +Happy Hour* 2.00p Roaming charges **** Per MB Inclusive Text messages Text messages*** Per message Racoon + 10 laptop monthly payment Racoon + 15 laptop monthly payment Dolphin + 10 laptop monthly payment (from 1st June 2010) contract monthly charge Inclusive data Out of bundle (per MB) 24 month GB 2.00p 24 month GB 2.00p 24 month GB +Happy Hour* 2.00p roaming charges**** Per MB Rest Rest Rest inclusive Text messages text messages*** Per message Dolphin + Compaq CQ61 Notebook 24 month GB +Happy Hour* 2.00p 150 Dolphin + 15 laptop monthly payment 24 month GB +Happy Hour* 2.00p Rest 150 Panther + Asus 1005HGO Netbook Panther + Compaq CQ61 Notebook 24 month Unlimited 24 month Unlimited Happy Hour: Previously, Customers could select one hour of unlimited usage* from the following times: 8am - 9am*****, 12-1pm*****, 4pm - 5pm, 10pm - 11pm *Data consumption during the Happy Hour is subject to a 3GB per month Fair Usage Policy **Panther Unlimited is subject to a 20GB per month Fair Usage Policy ***Non-standard text message charges can be found in the Pay Monthly Price Guide on orange.co.uk ****EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) *****From 1st November, customers with the 8-9am and 12-1pm Happy Hour Plans get inclusive usage between midnight-4pm every day. (Fair Usage of 3GB still applies) Dolphin + 20 laptop monthly payment Panther + 15 laptop monthly payment Panther + 20 laptop monthly payment 24 month GB +Happy Hour* 2.00p 24 month Unlimited 24 month Unlimited Rest Rest Rest Happy Hour: Previously, Customers could select one hour of unlimited usage* from the following times: 8am - 9am*****, 12-1pm*****, 4pm - 5pm, 10pm - 11pm *Data consumption during the Happy Hour is subject to a 3GB per month Fair Usage Policy **Panther Unlimited is subject to a 20GB per month Fair Usage Policy ***Non-standard text message charges can be found in the Pay Monthly Price Guide on orange.co.uk ****EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) *****From 1st November, customers with the 8-9am and 12-1pm Happy Hour Plans get inclusive usage between midnight-4pm every day. (Fair Usage of 3GB still applies) 22 23

13 Service Plans and services that are no longer available This section is for your reference. You can t change over to any of the Service Plans featured, or add any of the additional services listed in the following pages. Standard Rates for Mobile Broadband plans with a dongle Internet Everywhere Internet Everywhere Freedom Internet Everywhere Early Bird Internet Everywhere contract monthly charge Inclusive data Out of bundle 30 days GB 30 days GB 12 month month month GB + off-peak** 3GB + off-peak** 10GB + off-peak** 2.0p 2.0p 2.0p 18 month MB 2.0p 18 month GB 2.0p 18 month GB 2.0p 18 month GB 2.0p * Non-standard text message charges can be found in the Pay Monthly Price Guide on orange.co.uk ** Unlimited data usage between is inclusive to Early Bird tariffs, subject to Fair Usage Policy roaming charges*** Per MB Rest Rest Rest Rest Rest Rest Rest Rest Rest text messages* Per message *** EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) Standard Rates for Mobile Broadband plans with a device Internet Everywhere Internet Everywhere Laptop contract monthly charge Inclusive data Out of bundle 18 month GB 2.00p 18 month GB 2.00p 18 month GB 2.00p 24 month GB 2.00p 24 month GB 2.00p 24 month GB 2.00p ipad plan 24 month GB 1GB quiet time*** Unlimited WiFi**** * Non-standard text message charges can be found in the Pay Monthly Price Guide on orange.co.uk roaming charges** Per MB Rest Rest Rest Rest Rest Rest Rest inclusive text messages text messages* Per message ** EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) *** midnight to 4pm ****Fair usage policy of 10GB applies roaming Usage while roaming is not included as part of the Internet Everywhere inclusive data bundle. The Roaming rate listed in the above table is what will be charged at all times. EU refers to roaming zones 1-2, all other zones are referred to as Rest of World (please see orange.co.uk/abroad for further details on roaming zones) Internet Everywhere bill promise Internet Everywhere tariffs include a promise that Mobile Broadband data charges will not exceed 40 over and above the applicable monthly charge. The bill promise is applicable to UK data usage only, does not include Roaming data charges, excludes additional bundle and/or service charges and is subject to Fair Usage Policy 24 25

14 26 27

15 100% For further information about Orange and our products and services please visit our website at orange.co.uk The information contained within this booklet is correct at the time of going to press, but Orange reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn. For up to date information on the latest prices please visit orange.co.uk All prices include VAT unless otherwise stated. Everything Everywhere UK registered company: Hatfield Business Park, Hatfield, Hertfordshire AL10 9BW All other trademarks are acknowledged. TAG / This booket is printed entirely on recycled paper containing 100% post-consumer recovered fibre. You can recycle this publication again. 28