Your complete wireless rate plan and features guide

Transcription

1 Your complete wireless rate plan and features guide

2 Coverage Map 4 Talk, Text & Data Plans 6 Talk & Text Plans 8 Roam & Relax Travel Rates 10 Data Plans 12 Features 16 Wireless Device Protection Plan 19 Travelling with Your Device 20 Wireless Data Fair Use Policy 26 Non-SaskTel Network Data Usage Policy 27 SaskTel offers a variety of plans to meet your specific needs. If your usage changes, you can change your plan anytime, FREE of charge. 2

3 Why SaskTel Wireless? SaskTel customers are the most satisfied in Canada! Only with SaskTel you can get: Ultimate data in Canada with NO data overage charges! 1 Saskatchewan s favourite network. Best 4G coverage in Canada. Unlimited text messaging in Canada and the U.S. 1 Free unlimited data on the SaskTel Select Wi-Fi network. Other great benefits you receive from SaskTel include: UNLIMITED outgoing calls to every SaskTel Wireless customer anytime, anywhere in Canada. 1,2 Change your wireless plan for FREE at ANY TIME during your contract. Upgrade Your Way! Get the phone you want when you want. SaskTel Stores or Authorized Dealers in over 140 locations in Saskatchewan. Always walk out of SaskTel Stores and Authorized Dealers with your devices working with SaskTel Walk Out Ready. Equipment financing available on devices. Add wireless service to your SaskTel bundle and get at least $5 savings on your monthly SaskTel bill. Highest Ranked Customer Service Performance among Wireless Providers 1 Available on select plans. 2 Long distance charges will apply to any incoming calls received while outside of the local calling area. SaskTel received the highest numerical score in the proprietary J.D. Power 2015 Canadian Wireless Customer Care Study SM and among full-service carriers in the Canadian Wireless Customer Satisfaction Studies. SM 2015 study based on responses from 5,151 customers, includes 8 wireless providers, and measures opinions of consumers who contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of consumers surveyed October 2014-March Your experiences may vary. Visit jdpower.com

4 Coverage Map SaskTel Wireless Network 98% 4G Coverage 4

5 Stay connected wherever you go on Saskatchewan s largest and fastest growing network. 4G Coverage November 30, G LTE Coverage November 30, X Digital Coverage Roaming Partner Coverage U.S. Long Distance Charges Apply 97% CDMA Coverage The coverage areas shown are approximate. SaskTel cannot guarantee that coverage will be exactly as shown since factors beyond our control also affect coverage. These include weather conditions, terrain, your distance from a cell tower, and whether the cell is being used indoors or outdoors. Saskatchewan 4G coverage is as of November 30, G LTE coverage effective date is November 30, Coverage areas outside of Saskatchewan are subject to change without notice. 4G and 4G LTE are not available in all areas. Fastest claim is based on LTE speed tests conducted by an independent 3rd party comparing SaskTel 4G LTE network service to any other LTE network service in Saskatchewan. 5

6 Talk, Text & Data Plans All plans include: Unlimited evening (6 p.m. - 6:59 a.m.) and weekend minutes. Call waiting, call transfer, three-way calling. FREE incoming text messages. FREE unlimted data on the SaskTel Select Wi-Fi network. Monthly fee Minutes Ultimate 65 $ daytime minutes Ultimate 75 $75 Ultimate 90 $90 Ultimate 105 $105 UNLIMITED nationwide minutes PLUS unlimited Canada to U.S. calling* UNLIMITED nationwide minutes PLUS unlimited Canada to U.S. calling* UNLIMITED nationwide minutes PLUS unlimited Canada to U.S. calling* Additional usage: International long distance rates apply to calls placed to an international number (outside of Canada or the U.S.) from within Canada. Additional Canada-wide data is 6 per MB. U.S. data roaming is 7 per MB on eligible plans. U.S. roaming is charged on all data used in the U.S. and is not taken out of the included bucket of data in each plan. Mini Mail 15 per minute for deposit/retrieval of messages. Regular long distance and airtime rates apply if you retrieve messages from outside Saskatchewan and if you do not have a long distance package. If your rate plan includes Unlimited Text messaging, messages sent and received while in Canada, the U.S., and the Caribbean are free. Customers who do not have Unlimited Text will be charged 20 per message. Only applicable to Ultimate 65: Additional daytime minutes are 30 per minute. Long distance is 45 per minute for calls from within Canada to anywhere in Canada or the U.S. Add 50 long distance minutes for $5 or Unlimited long distance for $10. 6

7 Additional features UNLIMITED text, picture & video messaging Call Display Mini Mail UNLIMITED text, picture & video messaging Call Display Mini Mail UNLIMITED text, picture & video messaging Call Display Enhanced Voice Mail UNLIMITED text, picture & video messaging Call Display Enhanced Voice Mail Canada-wide data 1 GB** 10 GB** 13 GB** UNLIMITED** Extra Cell: Pay for one plan at regular price and save $5/month on additional devices on the same account. Available on most plans. SaskTel cell-to-cell calling is included in the Unlimited Nationwide minutes. For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. * Long distance minutes can be used from within Canada to anywhere in Canada or the U.S. ** Canada Wide usage subject to the Wireless Data Fair Use Policy. Visit sasktel.com/fairuse. Need a different plan? Change your rate plan anytime on sasktel.com 7

8 Talk & Text Plans All plans include: Unlimited evening (6 p.m. - 6:59 a.m.) and weekend minutes. Call waiting, call transfer, three-way calling. FREE incoming text messages. Monthly fee Talk 25 $25 Minutes 100 daytime minutes Talk 35 $35 UNLIMITED nationwide minutes PLUS unlimited Canada to U.S. calling* Talk & Text 30 $ daytime minutes Talk & Text 40 $40 UNLIMITED nationwide minutes PLUS unlimited Canada to U.S. calling* Extra Cell: Pay for one plan at regular price and save $5/month on additional devices on the same account. Available on most plans. Additional usage: International long distance rates apply to calls placed to an international number (outside of Canada or the U.S.) from within Canada. Mini Mail 15 per minute for deposit/retrieval of messages. Regular long distance and airtime rates apply if you retrieve messages from outside Saskatchewan and if you do not have a long distance package. Only applicable to Talk 25 and Talk & Text 30: Additional daytime minutes are 30 per minute. Long distance is 45 per minute for calls from within Canada to anywhere in Canada or the U.S. Add 50 long distance minutes for $5 or Unlimited long distance for $10. 8

9 Additional features Pay-per-use text messaging (20 /sent message) Pay-per-use text messaging (20 /sent message) Call Display Mini Mail UNLIMITED text messaging UNLIMITED text, picture & video messaging Call Display Mini Mail SaskTel cell-to-cell calling is included in the Unlimited Nationwide minutes. 9

10 Roam & Relax Travel Rates SaskTel Roam & Relax Travel Rates are designed with you in mind, making it affordable to stay connected no matter where you travel. Take advantage of options for talk, data and text, and find the perfect combination for your next trip! Roam & Relax U.S. R & R U.S. 50 R & R U.S. 70 Cost $50 $70 Duration 1 month 1 month Minutes Text 250 Minutes of U.S. to U.S. or Canada Calling Unlimited SMS messaging includes messages sent and received while in Canada, the U.S., and the Caribbean 50 MMS 500 Minutes of U.S. to U.S. or Canada Calling Unlimited SMS messaging includes messages sent and received while in Canada, the U.S., and the Caribbean 70 MMS Data 1 GB 2 GB Additional Data Additional Voice 7 /MB 7 /minute 7 /MB 7 /minute U.S. Pay Per Use Rates Data 7 /MB Voice 7 /minute Visit sasktel.com/international to see international pay per use roaming rates for voice, texting and data. For more information on travelling with your device, please refer to sasktel.com/travel. For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. U.S. pay per use voice includes both airtime and long distance. Text messages sent to a customer of an international wireless carrier will be charged an additional 20 per message. Some exceptions apply. It s easy to add or remove your travel Add-ons anytime, visit sasktel.com Unlimited SMS messaging includes, SMS messages sent and received while in Canada, the U.S. and the Caribbean. 10

11 Roam & Relax International International Travel Add-ons will be available for use in countries included in Zone 1. (See below) R & R International 25 R & R International 65 R & R International 100 Cost $25 $65 $100 Duration 1 month 1 month 1 month Minutes 15 Minutes of Zone 1 to Worldwide Calling 30 Minutes of Zone 1 to Worldwide Calling 50 Minutes of Zone 1 to Worldwide Calling Text 50 Worldwide SMS 100 Worldwide SMS 200 Worldwide SMS Data 20 MB 50 MB Additional Data Additional Voice $1/MB $1/MB $1/MB 50 /minute 50 /minute 50 /minute International Text Rates Text Pay Per Use Cost 65 /text 30 messages $15/month 100 messages $40/month 175 messages $60/month Text Messages Sent from outside of Canada, USA, & the Caribbean International Pay Per Use Date Rates Zone Included Countries Roaming Rate Zone 1 Zone 2 Zone 3 Zone 3 Mexico, Netherlands, Australia, Portugal, Bermuda and Costa Rica Iceland, Cuba, Ireland, Albania, Spain, Czech Republic, Estonia, Finland, Gibraltar, Greece, Liechtenstein, Lithuania, Luxembourg, Monaco, Montenegro, San Marino, Slovenia and UK All other countries not listed under Zone 1 or 2 Or pay $25/month for a reduced rate 11 $1.00/MB $5.00/MB $15.00/MB $10.00/MB

12 Data Plans SaskTel Data Plans for ipad 4G LTE Data Plans for ipad Monthly Fee Canada-wide Data Included U.S. Roaming $ MB 7 /MB $35 5 GB 7 /MB Additional data is 5 /MB in Canada. SaskTel Data Plans for ipad have a maximum data overage charge of $30/month in Canada. For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. 12

13 Mobile Internet Plans Free yourself from your desk and take advantage of one of the fastest wireless networks in the world! No more searching for a Wi-Fi hotspot or internet café. Surf the internet, check and access your network remotely all you need is a SaskTel mobile internet stick or capable device with a compatible laptop. Monthly Fee Canada-wide Data Included U.S. Roaming $ MB 7 /MB $30 1 GB 7 /MB $55 4 GB 7 /MB $75 8 GB 7 /MB Additional data is 3 /MB in Canada. Mobile Tablet Plans Monthly Fee Canada-wide Data Included U.S. Roaming $ MB 7 /MB $35 5 GB 7 /MB Additional data is 5 /MB in Canada. For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. Need a different plan? Change your rate plan anytime on sasktel.com 13

14 Smartphone Data Add-ons Available to all smartphone customers. With these Add-ons you choose the amount of data you need, and each time you use your device for services like internet, and instant messaging, the data is taken from your pool of available data. Monthly Fee Canada-wide Data Included U.S. Roaming $ MB 7 /MB $25 1 GB 7 /MB $60 3 GB 7 /MB $75 UNLIMITED 7 /MB Additional data is 3 /MB in Canada. (Not applicable to the $75/month plan.) Available to new and existing customers in monthly, one or two-year term. Any data usage in the U.S. is not taken out of the data included in each plan. Customers on the $20 plan must subscribe to a postpaid wireless voice plan. For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. 14

15 Examples of Data Usage Data usage varies based on which device you are using. The chart below indicates usage amounts for 1 GB of data in a one-month timeframe for two device categories. BlackBerry Smartphone 20 KB 20 KB with attachment 780 KB 1.15 MB Browse a webpage 275 KB 700 KB Instant messaging Example: Apps such as BlackBerry Messenger or WhatsApp 5 KB/1 sent message 30 KB/1 sent message Streaming standard definition video Example: watching standard definition videos or movies online Streaming music Example: listening to online radio 5 MB/min 5 MB/min 1 MB/min 1 MB/min Game download 1.5 MB 50 MB App download 1.5 MB 20 MB Download a 4 min song 4 MB 4 MB One social media post with picture Video calling Example: video call on Skype or FaceTime 1.5 MB 1.75 MB 3 MB/min 3 MB/min Please note: The above usage per task examples are estimates based on averages and could vary from actual data usage for the given task. 1 MB = 1024 KB 1 GB = 1024 MB or KB 15

16 Features Calling Features SaskTel brings you a wide selection of great features. Check out some of our customer favourites. Call Display See who s calling before you answer. Call Forwarding Redirect calls to another number. Call Forward Busy Redirect calls when you re on your device. Call Forward No Answer Redirect calls when your device is off or not answered after five rings. Get all 3 for $3 Get the Call Forwarding features listed directly above for only $3. That s half price! $8/month $2/month $2/month $2/month $3/month Detailed Billing $2.50/month Receive a detailed list of both local and long distance calls on your monthly bill (without it, only your long distance calls are listed). Cellular Safety Plan Enjoy the safety and security of a device without paying for anything you don t need! One annual payment gives you or a loved one safety, security and simplicity. Cellular Safety Plan 60 minutes of local and long distance calling per month anywhere in Canada or the U.S. $199/year Pay up front with no additional fees. Free Call Display and detailed billing. The SaskTel Cellular Safety Plan offer is subject to change or withdraw without notice. The plan is available to new and existing customers. Customers of the plan will be billed for usage over 60 minutes at a flat rate of $1 per minute. Activate this plan on any compatible SaskTel device. 16

17 Voice Mail Services Voice Mail answers your calls when you can t, providing secure storage that is easy to access from any device, 24 hours a day. Mini Voice Mail $3/month 15 per minute message deposit and retrieval Stores up to five two-minute messages for seven days Voice Mail $5/month 15 per minute message deposit and retrieval Stores up to 25 three-minute messages for 14 days Enhanced Voice Mail Free message deposit and retrieval $10/month Stores up to 25 three-minute messages for 14 days Voice Mail to Text SaskTel Voice Mail to Text automatically converts your Voice Mail to text messages or and sends them to your device or computer. Voice Mail to Text Pay Per Use Voice Mail to Text Unlimited 40 /converted message $5/month Visual Voice Mail Quickly and easily view, listen and manage your Voice Mail messages right on your 4G LTE device without having to dial into your Voice Mail service. Subscribe to Visual Voice Mail by texting ADD VVM to Visual Voice Mail $5/month Visual Voice Mail requires the following SaskTel services: Wireless Voice Mail Data Plan Text Messaging Online Voice Mail Login to your Voice Mail account at msging.sasktel.net to access and manage your mailbox.

18 Text Messaging Text Messaging is an easy and fast way to communicate with friends and family. Received messages are FREE! Text Messaging Pay Per Use 20 /message The ability to send and receive text messages is included with all rate plans on a pay per use basis within Canada, the U.S. and the Caribbean. Unlimited Text Messaging is included as part of some plans. Text MOBILE to and receive FREE alerts on the latest SaskTel downloads, contests and promotions. 4G LTE devices will send a single typed message as multiple messages if it exceeds 140 characters. Charges associated with your Text Messaging plan will apply for each message segment. Messages sent from any location within or outside Canada to a customer of an international wireless carrier will be charged at 20 per message in addition to regular text messaging rates. Pricing excludes third party shortcodes to which regular rates apply (voting, horoscopes, quizzes, etc.). Picture/Video Messaging Snap pictures or take short videos and send them to your friends or family on their device or to an address. The ability to send and receive picture and video messages is included with all rate plans on a pay per use basis. Available only on capable devices. Picture and Video Messaging Pay Per Use Pay only 75 for each message you send. Received messages are FREE! 75 /message For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. 18

19 Wireless Device Protection Plan At SaskTel, we know how valuable your wireless device is to you and how stressful it can be if something happens to it. If your device is lost, stolen, damaged or malfunctioning, SaskTel can help. SaskTel offers a Wireless Device Protection Plan, administered by esecuritel. SIGNING UP Sign up when you activate your device, or up to 12 months afterwards. PAYMENT For as low as $6 a month, you re protected against loss, theft and damage. For each approved claim, you simply pay a deductible ranging from $75 to $200, depending on the type of device. We ve made it easy to replace your device quickly and without hassle. Your claim can be processed over the phone or online anytime and a replacement device will be shipped directly to you. 19

20 Travelling with Your Device Canadian Roaming Refers to using your device anywhere in Canada outside of Saskatchewan. The SaskTel 4G network is part of a larger, nation-wide network, providing the best coverage in Canada. You can use your 4G or 4G LTE phone across Canada where SaskTel has established roaming agreements with other 4G-compatible network providers. Airtime Charges Your regular airtime will be charged based on your wireless voice plan. Voice Mail When retrieving messages, you ll be billed standard airtime charges and long distance according to your wireless service plan instead of being charged the rates associated with your Wireless Voice Mail package. Long Distance Charges You may also be charged long distance charges depending on your wireless voice plan, where you are and where you are calling. Calls made to, or received from, a Canadian or U.S. landline or wireless device are 45 per minute. Travel Add-ons are available. Text Messaging Charges Received messages are FREE Sent text messages are charged 20 per message. If you subscribe to Unlimited Text Messaging, the fee is included in your subscription. Messages sent to a customer of an international wireless carrier will be charged at 20 per message in addition to regular text messaging rates. Pricing excludes third party shortcodes to which regular rates apply (voting, horoscopes, quizzes, etc.). Data Charges Your data plan includes a set amount of data that can be used Canada-wide. Any usage in excess of this monthly amount will be billed to you according to your plan s additional data rate. Data caps protect you from Canadian data charges over $50. Visit sasktel.com/datacaps for more information. SaskTel offers a plan that includes Unlimited Canada-wide Data with no overage charges. Refer to pages 6 or 14 for details. 20

21 BILLING Since each situation is unique, we recommend you contact the Customer Care Team at SASKTEL ( ) before you travel to find out the most cost-effective way to use your device while travelling. We rely on other wireless carriers to provide us with the details of the calls you make outside the province. Therefore, billing may be delayed. Charges for calls made outside of the province are calculated based on the rate plan and minutes available at the time the call was placed. For more information on Canada-wide roaming, visit sasktel.com/coverage. 21

22 U.S. Roaming Airtime Charges When you are travelling anywhere in the United States, calls made to or received from a Canadian or United States landline or wireless device are 7 per minute. Travel Add-ons are available. Voice Mail Retrieving messages from your device while roaming in the U.S. will be billed depending on the rate plan subscribed to as follows: If you are on a calling plan that includes airtime only, you will be billed 7 per minute when retrieving messages. If you are on a Travel Add-on, you will be billed if you exceed the minutes available in your Add-on. Visit msging.sasktel.net from a computer to listen to your wireline or wireless Voice Mail for free. Data U.S. Roaming is 7 per MB. Data usage is not deducted from the data included in your plan. Data caps protect you from U.S. data charges over $100. Visit sasktel.com/datacaps for more information. Travel Add-ons are available. Text Messaging Charges Incoming text messages are FREE. If your rate plan includes Unlimited Text messaging, messages sent and received while in Canada, the U.S., and the Caribbean are free. Customers who do not have Unlimited Text will be charged 20 per message. Messages sent to a customer of an international wireless carrier will be charged at 20 per message in addition to regular text messaging rates. Pricing excludes third party shortcodes to which regular rates apply (voting, horoscopes, quizzes, etc.). 22

23 BILLING Since each situation is unique, we recommend you contact the Customer Care Team at SASKTEL ( ) before you travel to find out the most costeffective way to use your device while travelling. Depending on what you plan to use your phone for, pay per use or a travel add-on might be right for you! To find out what your average data usage is, download the mysasktel app. We rely on other wireless carriers to provide us with the details of any wireless usage in the U.S. Therefore, billing may be delayed. 23

24 International Roaming Calling Per minute rates range between $1.99 and $6.99 per minute depending on the country in which you are roaming. All calls are charged per minute and billed to your SaskTel Wireless account in Canadian funds. Charges for premium calls while roaming, such as vote lines, information and directory assistance service, etc., are extra. You only pay for the roaming minutes that are used, and these minutes are never deducted from the free minutes included in your plan. Data $ $15.00 per MB Data is charged in 10 KB increments to your SaskTel Wireless account in Canadian funds. Any data used while in 4G LTE coverage is not deducted from the data included in your regular data plan. Avoid data roaming charges by using Wi-Fi networks to access data for no charge or a nominal fee. See Accessing Wi-Fi on your smartphone or Accessing Wi-Fi on your tablet for instructions on connecting to Wi-Fi. Data caps protect you from international data charges over $100. Visit sasktel.com/datacaps for more information. Travel Add-ons are available. Text Messaging Incoming text messages are FREE. Messages sent while roaming in international locations (outside Canada, the U.S. and the Caribbean) are charged a 65 fee in addition to regular text messaging charges. Messages sent to a customer of an international wireless carrier will be charged at 20 per message in addition to regular text messaging charges. Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc., to which regular rates apply. Travel Add-ons are available. Voice Mail Regular voice mail charges apply. When you access your voice mail, the per-minute charge for the country you are in will apply, which includes both airtime and long distance. 24

25 Roaming in CDMA coverage If you have a CDMA phone, you may be able to roam in countries that still have CDMA coverage, such as Mexico and the Caribbean. Calls are 95 per minute, including long distance and airtime. Sent text messages are charged 20 per message. If you subscribe to Unlimited Text Messaging, the fee is included in your subscription. Messages sent from outside of Canada to a customer of an international wireless carrier will be charged at 20 per message in addition to regular text messaging rates. BILLING Since each situation is unique, we recommend you contact the Customer Care Team at SASKTEL ( ) before you travel to find out the most cost-effective way to use your device while travelling. We rely on other wireless carriers to provide us with the details of any wireless usage outside of Canada. Therefore, billing may be delayed. All charges are billed to your SaskTel Wireless account in Canadian funds. Taxes, including foreign government charges on telecommunications services, are extra. GST and PST apply. To find out the services and rates in your travel area, use the international roaming search tool on sasktel.com. For information on SaskTel s Fair Use Policy, see page 26 or visit sasktel.com/fairuse. 25

26 Wireless Data Fair Use Policy SaskTel s Wireless Data Fair Use Policy is in place to ensure an optimal network experience for all our customers. By managing the data usage of a very small group of the heaviest data users, we can maintain a higher quality of service for all customers. Managing data consumption also allows us to continue to offer the only Canada-wide data plans with no additional roaming charges. The Wireless Fair Use Policy data usage limits are: 10 GB per billing period while on the SaskTel network for plans that include unlimited data. 15 GB per bill period while on the SaskTel network for Ultimate 100 plan and Ultimate 105 plan. EXCEEDING THE WIRELESS DATA FAIR USE POLICY LIMITS If you exceed the Wireless Data Fair Use Policy usage limits, your wireless data service will be slowed down to 256 Kbps download speed and 128 Kbps upload speed for the remainder of your billing period. This will affect all of your wireless data services such as browsing the web, streaming audio and video, uploading and downloading pictures, and any apps that require an internet connection. Please be assured that this slowdown will still allow you to access web browsing, and instant messaging. While you probably won t notice the difference if you are browsing webpages, you may notice difficulty in doing activities that consume high bandwidth, such as when you try to stream radio or videos. NOTIFICATIONS If you go over the data limit, you ll receive a text message informing you that your data speed has been reduced for the rest of your billing period. The text message will come from (Please note that Mobile Internet and MiFi devices are unable to receive text messages.) Incoming text messages are always free. Mobile Internet and MiFi customers will also receive a letter informing them of the slowdown. To prevent your service from being slowed, you can monitor your data usage by visiting mysasktel.com or sasktel.com/myusage from your wireless device. RESTORING YOUR DATA SPEEDS At the end of your billing period, your data speed will return to normal. However, if your data usage exceeds the limit in any subsequent billing period, your wireless data service will again be slowed for the remainder of that period. 26

27 Non-SaskTel Network Data Usage Policy We ve partnered with other carriers to offer wireless coverage outside of Saskatchewan. As a result of these partnership costs, we ve established the Non-SaskTel Network Data Usage Policy to manage your wireless data usage while you re using another carrier s network outside of Saskatchewan. IN CANADA While on another carrier s network in Canada (with whom SaskTel has roaming agreements): With the exception of rural areas in Manitoba where other restrictions apply and for customers who use more than half of their data outside of Saskatchewan (see below), your data usage limits anywhere in Canada are the same as when you are on the SaskTel network: 10 GB per billing period for plans that include unlimited data. 15 GB per billing period for Ultimate 100 plan and Ultimate 105 plan. While in rural areas of Manitoba: We reserve the right to limit your data speed without notice as soon as your device connects to a roaming partner s network (typically immediately). The speed of the service will not be restricted to a level under 384 Kbps at any time. Please be assured this slowdown will still allow you to access web browsing, and instant messaging. However, it will impact high bandwidth consuming applications such as standard and high definition streaming video. Primary data use outside of Saskatchewan: SaskTel wireless data services are meant to be used primarily within Saskatchewan. If a majority of your data usage on an ongoing basis is occurring outside of Saskatchewan, we reserve the right to limit your data speeds, the amount of data transferred, deny, suspend or terminate the service or any part, component or feature thereof, without notice, to anyone believed to be using any SaskTel provided wireless data service or feature in any manner that adversely impacts SaskTel. This reservation applies to all data plans and will affect all of your wireless internet and data services. INTERNATIONAL There are no data usage limits or speed reductions imposed by SaskTel when you travel internationally; but remember, you have to pay for the data you use, and it can be quite expensive. For example, roaming charges in some areas are $10 per MB, and a 5 minute streaming video could be close to 60 MB and cost you $60! 27

28 We re here for you! SaskTel gives you the flexibility to contact us however you choose. Our Customer Care team is available Monday to Friday, 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m. All calls to Customer Care are free. Just dial SASKTEL ( ). It couldn t be any easier or faster! Stop in at one of more than 140 SaskTel Stores or Authorized Dealers across the province. Find the store or dealer nearest you using mysask411. Or visit us online at sasktel.com. 15STEL /15.30M FSC logo Line up FSC logo with baseline of SaskTel logo