Tariff Guide Q V

Transcription

1 Tariff Guide Q V Customer Satisfaction Guaranteed For more information, please contact Daisy Distribution on , or

2 Q1 Shouts Vodafone New 12 Month Red Plans There are 2 new 12 month plans within the Red model offering unlimited calls and texts and inclusive data allowances. 3 Months Free: Extended This great offer has been extended on sharer line rental for all new voice and One Net Express (ONE) tariffs for Q1. O2 Inclusive Company Calling Just 5 a Month O2 Zone - a great value service for low cost calling within a company on one price plan. For details see page 22. Single Plans Extended Single 50 and 100 voice Tariffs have been extended until 30th June 2013 on 24 month contracts - perfect for customers with low usage wishing to control their spend. See page 15 for more information. Orange T-Mobile Lower Entry Price Points on Solo These tariffs are continuing for Q1 - for details see page Months Free Mobile Broadband and 25% off SIM only promotion extended until 31st March

3 Contents Vodafone Tariffs O2 Tariffs Orange Tariffs T-Mobile Tariffs 4 Vodafone Tariff Update 14 O2 Tariff Update 26 Orange Tariff Update 37 T-Mobile Tariff Update 5 Vodafone Sharer - One Net Express 15 O2 Landline 27 Orange Sense 38 T-Mobile 1-Plan 6 Vodafone Sharer - Mobile Only 16 O2 Landline 28 Orange Corporate Plans 39 T-Mobile Pay Monthly 7 Vodafone Red 17 O2 Single and Share Tariffs 29 Orange Solo 40 T-Mobile SIM Only 8 Vodafone Caller Plus Tariffs 18 O2 On & On Tariff, All in Tariff 30 Orange SIM Only 41 T-Mobile 1 Plan Call Charges 9 Vodafone Out of Bundle Charges 10 Vodafone Mobile Broadband, BlackBerry Licences 11 Vodafone Data Sharer - Single / Sharer Plans 12 Vodafone World / Roaming Rates 13 Vodafone World Roaming Countries O2 Single and Share Tariffs - SIM Only O2 Single and Share Tariffs - Data Add-Ons 21 O2 Best for PAYU, O2 Zone 22 O2 Mobile Broadband & Broadband 23 My Europe Extra, Discount Country, Data Abroad. Ireland Bolt On, Standard Roaming 24 O2 International Favourites, EU Regulations 25 O2 Flexibility - Retention Tool Orange iphone Roaming Bundles/Charges, ipad Tariffs Orange OOB Rates, IDD Call Rates, BES Licences 33 Orange BES, BES Express, BIS/BES Express Orange Everywhere Mobile Broadband Orange Small Data Bundles, Orange Tethering 34 Orange Microsoft Mail, Nokia and Mobile Mail 35 Orange Roaming Add-Ons 41 T-Mobile Full Monty for 42 T-Mobile Mobile Broadband 42 T-Mobile and Internet Add-Ons 42 T-Mobile Roaming Minute Bundles T-Mobile 1 Plan Sharer Euro Travel Boosters T-Mobile Euro/International Travel Booster Countries 43 T-Mobile Euro Internet, Mobile Broadband 43 T-Mobile Calling Abroad / Roaming Charges 36 Orange Value Added Services (VAS) 44 T-Mobile Internet/ / Broadband Travel Boosters 3

4 Tariff Update Vodafone Red - 12 Month Plans There are 2 new 12 month plans within the Red model offering unlimited calls and texts and inclusive data allowances. These plans do not qualify for any volume bonus payments. BIS and BES Express On Data Sharer Vodafone has now made BlackBerry Internet Service (BIS) and BlackBerry Enterprise Server Express (BES Express) available with Data Sharer. Refer to page 12 for details. Vodafone Data Sharer Data Sharer is an innovative new solution allowing customers to share one mobile internet plan between multiple devices. There are two versions of the solution: Data Sharer for Single User Plans, allowing one user to share data between up to three devices, and Data Sharer for Sharer plans, allowing data to be shared among multiple users and devices. For details see page 11. Connect onto Choice and Vodafone Tariff Downgrade Policy Reminder: You can downgrade one price point at point of upgrade/mid-term resign only. 3 Months Free Vodafone has extended its 3 months free sharer line rental for Q1 This offer is revenue share protected and applied as a credit to the customers bill in month 4. The credit will remain on customers account and cannot be redeemed. Cash refund is not available and credit must be offset against future billing. Available on standard voice and ONE tariffs. Finished / Ended: Single Tariff How to Set-Up Vodafone BIS To activate your Vodafone BlackBerry BIS device please visit: 4

5 Vodafone Sharer Plans - With One Net Express Tariffs 24 month plans MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers SHARERS & INCLUDED AS STANDARD Additional Sharer Included as standard One Net Express 1 Multi-Hunt User Group 1 Auto Attendant 1 landline number per account 1 single Voic Inclusive calls between sharers (60 minute call cap) Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance) Free Voic retrieval (call returns via Voic are charged out of bundle at standard mobile rate) One Net Express Extras Extra One Net Express landline number (only one can be added at point of connection) Add a Data Bolt On Hunt Group (per account) MB 1GB 2GB 3GB Standard Data BIS BES Express (requires BIS) 7.50 ( 5.00 BIS BES Express Support*) ( 8.40 BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) BES Included as standard within data Bolt Ons Inclusive 2GB BT Openzone Wi-Fi and inclusive tethering *The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available. BES Express support is added to a customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with the software. Add Shared Text Messages Texts Cost per month Texts Cost per month

6 Vodafone Sharer Plans - Mobile Only Tariffs 24 month plans MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers SHARERS & INCLUDED AS STANDARD Additional Sharer Included as standard Inclusive calls between sharers (60 minute call cap) Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance) Free Voic retrieval (call returns via Voic are charged out of bundle at standard mobile rate) Add a Data Bolt On 500MB 1GB 2GB 3GB Standard Data BIS BES Express (requires BIS) 7.50 ( 5.00 BIS BES Express Support*) ( 8.40 BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) BES Included as standard within data Bolt Ons Inclusive 2GB BT Openzone Wi-Fi and inclusive tethering *The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available. BES Express support is added to a customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with the software. Add Shared Text Messages Texts Cost per month Texts Cost per month

7 Vodafone Red Tariff UK Minutes Inclsive UK Texts Inclusive UK Data One Net Express*** 24 month line rental New Single Unlimited* 100MB + 2GB WiFi n/a New Single Unlimited* 250MB + 2GB WiFi n/a New Single Unlimited* 500MB + 2GB WiFi n/a Red Unlimited* Unlimited* 1GB + 2GB WiFi n/a Red Data 2GB WiFi Unlimited* Unlimited* 2GB + 2GB WiFi n/a Red Data 3GB WiFi Unlimited* Unlimited* 2GB + 3GB WiFi n/a Red with O.N.E Unlimited* Unlimited* 1GB + 2GB WiFi Yes Red Data 2GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 2GB WiFi Yes Red Data 3GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 3GB WiFi Yes *Unlimited Text: UK Sms Only, Excludes MMS. **Unlimited voice: UK Landline and UK Mobile to any network only.. Excludes NGNs/Premium Rate, Directory Enquiries and Return call via Voic . ***One Net Express is ONLY available on Red and Red Data and features include: 1 landline number, 1 single voic , ability to add an Extra Landline Number, Multi User Hunt Group and Auto Attendant available. BIS is available free of charge on Vodafone Red plans. General Tariff T + Cs: -24 month contracts only -Line rental prices are excluding VAT - If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for the connection, including upfront, on going commission (OGC) and any related bonuses. Vodafone Red 12M SIM Only Tariff Roaming Options Roaming and International Bolt On UK Minutes Inclsive UK Texts SIM Only Red with O.N.E Unlimited* Unlimited* SIM Only Red Data 2GB WiFi with O.N.E Unlimited* Unlimited* Inclusive UK Data 1GB+ 750MB WiFi 2GB + 750MB WiFi Price One Net Express*** 12 month line rental Yes Yes Vodafone Red is a truly unlimited tariff, however Vodafone reserves the right to suspend or terminate connections where it identifies usage which it believes is: - outside normal commercial practice - damages or impairs the network - made via automated means - fraudulent, abusive, illegal or a nuisance. If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for the connection, including upfront, OGC and any related bonuses. Additional Bolt-Ons Text/Data Bolt On Price Per Month Vodafone Data Sharer From 5 - please see p12. Red BES Express 2.50 BES (APN only - no data) BES 500MB BES 1GB Vodafone Euro Traveller 25MB ROW Data Traveller 2.50 per day 5 per day 100 International Text Messages 4.17 per month Vodafone Red - World Rates Roaming and Int Making Calls (per minute) Receiving Calls (per minute Sending Texts Europe 28.8p 7.9p 8.9p per text Sending picture messages Using Mobile Internet 69.6p per MB BES 2GB Dsta Boost 500MB Data Boost 1GB 5.00 Data Boost 2GB MMS 2.09 Additional Landline Number Multi Hunt User Group Asia Pacific (Australia, New Zealand, South Africa Singapore, Taiwan, Thailand) 80p 75p USA & Canada p per text plus your usual UK text message rate 37p per picture message 3.00 per MB Auto Attendant Bundle 2.08 *Please note that only one 08 bundle can be applied to each connection. Rest of World

8 Vodafone Caller Plus Tariffs** Company Caller Plus Commercial Caller Plus Caller Plus Term 12 months 24 months 12 months 24 months 12 months 24 months Cost per month Cost per month (25% discount) (25% discount) (26% discount) 8.49 (26% discount) 9.00 (25% discount) 7.65 (25% discount) Minimum/maximum users Company Caller Plus An unlimited number of calls at no extra charge to: o Other mobiles in your company on the same plan o Up to ten of your office landlines o Up to 60 mins per call: 8p per min after that Vodafone Office 2 Mobile Basic cheap calls from your company landlines to mobiles Cheaper calls to: o Other mobiles in your company on the same plan o Up to ten of your office landlines Vodafone Office 2 Mobile Basic cheap calls from your company landlines to mobiles Low monthly commitment **Please note, Euro Traveller does not apply to Caller Plus Tariffs, therefore standard international rates apply. For details on these rates, please see page 13. Add a data bolt on BlackBerry BES 500MB BlackBerry BES 5GB BlackBerry BIS 500MB BlackBerry BES Express 500MB (requires BIS) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) BlackBerry BIS 5GB BlackBerry BES Express 5GB (requires BIS) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) Mobile Internet - 500MB Mobile Internet - 5GB Windows Mobile - 500MB Windows Mobile - 5GB Vodafone Plus - 500MB Vodafone Plus - 5GB *The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available. BES Express support is added to a customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with the software. 8

9 Sharer Costs And Out Of Bundles Charges Single Costs And Out Of Bundles Charges Vodafone Sharer call type Rate (per minute: charged in 60 second charging) One Net Express single call type Rate (per minute: charged in 60 second charging) Calls to other UK Vodafone mobiles Calls to other UK networks Calls to UK landlines (starting 01, 02,03 - calls greater than 60 minutes or in excess of the inclusive allowance) Standard UK text messages International calls (calls made from the UK to destinations outside the UK) *Effective until 31st October 2012* UK data/ bundles Caller Plus Out Of Bundle Rates 10p 30p 10p 10p per text 12p Europe 12p North USA/Canada 50p Rest of the World 4.25 per 250MB* 0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p 0845 and p 0871 and p Premium numbers i.e. 090, 07 (premium) 50p to 2.00 Calls to other UK Vodafone mobiles (calls greater than 60 minutes) Calls to other UK networks Calls to UK landlines (starting 01, 02,03) (For One Net Express plans - calls greater than 60 minutes or in excess of the inclusive allowance) Standard UK text messages International calls (calls made from the UK to destinations outside the UK) *Effective until 31st October 2012* UK data/ bundles 30p 30p 30p 10p per text 12p Europe 12p North USA/Canada 50p Rest of the World 4.25 per 250MB* 0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p 0845 and p 0871 and p Premium numbers i.e. 090, 07 (premium) 50p to 2.00 Vodafone Red Out Of Bundle Costs Out of bundle rates Cost per minute Description Cost (one minute minimum call charge) Calls to other Vodafone mobiles Calls to other networks National numbers Intra-company calls to mobiles and landlines 8ppm 25ppm 8ppm Free on Company Caller Plus (10 landlines only, contact your Development Manager for further details); 4.5ppm with Commercial Caller Plus and 8ppm with Caller Plus. Calls to landlines (01,02,03) 12.7p Voic UK SMS MMS - Video 8ppm MMS - Postcard 30.6p Picture Messages 30.6p Out of bundle for standard 500MB data Data/ in the UK 10p 51p 60p per MB Out of bundle 4.25 per 500MB* Roaming calls See Vodafone World rates - page 13. * This 4.25 per 500MB charge is for excess data once a Bolt on limit has exceeded. Please note, normal standard data on a handset with no bolt on is 1.50 per MB Calls to any Vodafone UK mobile, standard UK landline (starting 01, 02, 03) and UK voic Calls to any Channel Islands and Isle of Man mobile and landline (starting 01481, and 01624) Calls to other UK mobile networks Standard UK text message/standard UK Picture Message/Standard UK Video Message Video calling to any Vodafone UK mobile Video calling to other UK mobile networks Video calling to international mobile networks Data OOB Charges Non-geographic numbers starting 0500, 0800 or 0808 Non-geographic numbers starting 0844 or 0871 Non-geographic numbers starting 0845, 0870 Charity Numbers Radio-paging services (starting 076) Personal numbering services (starting 070) Call forwarding services (e.g.07744, 07755) 29p per minute 30p per minute 29p per minute 10p per text/ 31p per picture message/52p per video message 30p per minute 48p per minute 48p per minute 4.00 per 250MB 12p per minute 29p per minute 12p per minute Free 43p per call 55p per minute 30p per minute Premium rate services (starting 09) 50p to 1.70* Calls to Vodafone preferred directory enquiry 71p per minute Calls to directory enquiries numbers (118) 71p per minute 9

10 Vodafone Mobile Broadband BlackBerry Licences Tariffs Term Monthly cost Inclusive data UK data costs Roaming charges BES Licensing (CAL s) Price Standby Casual Connected Constant 3 month/12 month/24 month 3 month/12 month/24 month 3 month/12 month/24 month 3 month/12 month/24 mont 3.00 n/a Euro Traveller 12 month World Traveller 12 month n/a 1GB for Wi-Fi 2GB 2GB for Wi-Fi 5GB 2GB for Wi-Fi 5GB UK 1GB Europe 2GB Wi-Fi 5GB UK 200MB Worldwide 2GB Wi-Fi 5p per MB Europe:* 6.67 per day for 100MB World: per day for 100MB Bundled data does not rollover. Wi-Fi allowance is on BT Openzone hotspots. *Please note you must opt in for Europe Roaming; if you are not opetd in it will be 58.05p per MB. You do not need to opt in for World Roaming. BES CAL - 1 User BES CAL - 10 User BES CAL - 50 User BES Small - 1 User BES Small - 10 Users BES Express Support Vodafone understand that implementing BES Express is not as easy as downloading it from the BlackBerry website. To help you deliver the best customer experience Vodafone have created a support service at an additional charge of 2.50 a month on top of BIS. This service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available BES Express Support is added to a customer s tariff by adding a BIS bolt-on AND the 2.50 BES Express bolt-on. Important: Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt-on (i.e just connect them to BIS), Vodafone will NOT support your customer should they experience difficulties with the software. As such, be sure to add the 2.50 BES Express bolt-on if you use the BES Express Software. Other BlackBerry support packages are available; please speak to your Development Manager for details. 10

11 Vodafone Data Sharer - Single User Plans Share data across up to two other devices 2 Additional data connections with no additional line rental or access fee Data Sharer - Single User Plans Terms, Conditions And Details Customer adds Data Sharer Bundle to their Single User Plan. Out of Bundle Use: 4.25 per 250MB ex VAT Data Sharer OOB charges supersede Vodafone Red and Vodafone Single Plan OOB charges Data Sharing Allowance Monthly Fee 250 MB MB GB GB GB GB Data Sharer - Sharer Plans Terms, Conditions And Details Applicable Tarrifs: Customer must be on Vodafone Sharer with/without One Net Express Data Sharer Lead Bundle is added to the Voice Parent Only one data bundle per account Data Sharer Access Fee added to CTN s wishing to share bundle Subject to Maximum user Limits Cannot be taken in conjunction with single data bolt-ons Existing Mobile Broadband connections cannot be cancelled in order to move to Data Sharer OOB Use: per MB Data Sharer OOB charges supercede plan OOB charges Should a customer require more than 200GB of Shared Data, contact Daisy Distribution Retentions and Funding Vodafone Data Sharer - Sharer Plans(Lead) Data Bundle Maximum devices per data bundle Monthly parent fee 5GB GB GB GB GB GB GB GB GB GB GB GB Vodafone Data Sharer - Sharer Plans Child Description Access Fee: Monthly Charge Data Sharer Device 2.00 BlackBerry BIS* BlackBerry BES* BlackBerry BESX* No additional fee 10 on top of 2 Data Sharer device monthly fee 2.50 on top of 2 Data Sharer device monthly fee *No additional data with BIS, BES and BESX. *When adding data sharer to an account, the monthly parent fee in the table above must be purchased, in addition to adding the 2.00 monthly fee to each extra device on the account. If BlackBerry BES or BESX is to be added to an account, the fee is charged against each device within the plan. Data Sharer On Vodafone Sharer: Commercial Rules Existing Voice only account taking Shared Data Multi: In Contract: Shared Data Multi can be added in contract and will run concurrent with existing voice connections, pro-rated commission paid. In Life Renewal: When account renews, new 24M contract begins and Shared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid. Full Term Renewal: When account renews, a new 24M contract begins and Shared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid. Existing Voice/Converged account taking Shared Data Multi: In Contract: Data Sharer Multi is not available to accounts where voice element is not eligible for renewal In Life Renewal: 80% of the voice account must be eligible for renewal, including the Parent. When account renews, 24M contract begins and Shared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid, any single data bolt-ons remobed will be subject to pro=rated clawback. Full Term Renewal: 80% of the voice account must be eligible for renewal, including the Parent. When account renews, new 24M contract begins and SHared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid, any single data bolt-ons removed are not subject to clawback Existing MBB Connections In Contract: Not applicable in line with above rule In Life Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBB connection is requested as part of Shared Data Multi, new SIM(s) will be provided, existing MBB connection must see out contractual term. Full Term Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBB connection is requested as par of Shared Data Multi, new SIM(s) will be provided, existing MBB connection must see out contracutal term. 11

12 Vodafone World Roaming And International Rates - standard rates across all tariffs if no roaming bundles are added/included Voice Roaming Rates - basic charges a customer pays when abroad Voice roaming rates Make a call PPM Receive a call PPM Receive a call unitisation Out of country calling Out of country calling unitisation Minimum call charge when receiving a call Europe Rates 79p per min 6.63p - 12p Europe, 12p North USA/Ca * p USA/Canada 1 per min 75p p Rest of the world p p * International Calls (calls made from the UK to destinations outside of UK) Vodafone Euro Traveller International Voice Bundles - Cheaper International Calls From The UK To: Euro Traveller Core Voice Minutes Core Texts to standard Mobiles Core Data Retrieving Voic Zone Monthly Cost Cost per minute International Voice Calls without bundle added (Minimum call charge of 3p) 2.50 (excl. VAT) per day Taken from Domestic Allowance. Excludes 3,000 landline minutes for One Net Tariffs. Taken from domestic allowance, includes MMS. Taken from domestic allowance. Taken from domestic allowance. Please note, any customers on legacy tariffs can only receive EuroTraveller by tariff migrating to Vodafone Sharer or Single User plans. Customers on legacy sharer plans must migrate to at least the same inclusive minute bundle or higher on Vodafone Sharer. Customers on legacy Single User plans must migrate to a Vodafone Single Plan of a comparative or higher line rental. Normal migration rules will apply to these tariff changes. For customers already on Sharer or Single User tariffs, you must opt-in and opt-out to use Euro Traveller. To complete a tariff migration or to opt-in/out, please submit a request to Daisy Distribution via InTouch. USA/Canada p 17p Rest of the world p 65p If you require discount calls for all regions each bundle must be added individually to each user/handset. Euro Traveller / Domestic Out Of Bundle Charges Call Type Rate (per minute charged in 60 second increments) For a full list of coutries that Euro Traveller is available in, please refer to page 13. How is Euro Traveller Charged? The 2.50 (excl. VAT) daily charge is triggered by the following: Making a call Initiation of a data session (above 50Kb usage) Sending an SMS Retrieving a Voic Any usage outside of the allowance will be charged at the current domestic out of bundle rates. Calls to other UK Vodafone Mobiles Calls to other UK Mobiles Calls to UK Landline (starting 01,02,03; calls greater than 60 minutes or in excess of inclusive allowance) Standard UK Text messages UK Data / bundles 30p 30p 30p 10p per text 4.25 per 250MB Texts SMS Rates Europe USA & Canada Rest of World Cost per SMS 7.4p 35p + one domestic SMS 35p + one domestic SMS Standard Data Roaming Charges 0800, 0808, 0500 (0800, 0500 charity numbers are free) 5.83p 0845, p 0871, p Premium number i.e 090, 07 (Premium) 50p Rest of World Data Bundles* Handheld charging Europe Rest of the world Zone 10MB 50MB 200MB Standard handheld data roaming rates Mobile Broadband Laptop charging Up to first 5MB The countries in each zone may change so please check before you travel p per MB 3.00 per MB Every 5MB thereafter Europe Rest of the world Up to first 100MB Every 100MB thereafter ROW *Can only be added to current Sharer/Single User plans. Roaming can only be added to a data bolt-on. Data Roaming Caps From the 1st March 2010 all customers had the right to opt in to a spending cap for Data use in the European Union as part of a new regulatory requirement. The spend limit stipulated by the European Union legislation is 40 Euros which equates to 43. All Vodafone customers have a monthly data roaming spend cap of 38 (excluding VAT), to help prevent overspending while abroad. Vodafone will send you free text alerts when you are 80% and 100% through your monthly spend cap. Once you reach the cap limit an automatic data roaming bar will be applied, and you will not be able to use any more data abroad for the remainder of your monthly billing cycle. The cap applies to data roaming in Europe Zone 1 only - you can continue to data roam in Zone 2 without a cap. ipad users also have a monthly spend cap of 38. However, as ipad is unable to receive text alerts, it will be capped without advance notice unless you opt out. Vodafone are working on an solution specifically for ipad customers, which will be available this autumn.from 1st July 2011 a data cap of 100 when roaming in Rest of World is applicable to customers who have chosen to have the 38 European Data Cap.It s easy to opt out of the cap. Just text STOP to (business customers will need to speak to their administrator) or call Customer Services. 12

13 Vodafone World Countries Full List of Vodafone Roaming/ Euro Traveller Countries Europe Europe Albania Faroes Islands Lithuania Slovenia Andorra Finland Luxembourg Spain (including Canary Islands) Austria France Malta Sweden Belgium Germany Monaco Switzerland Bosnia Herzegovina Greece Netherlands Vatican City Bulgaria Guernsey Poland - Croatia Hungary Portugal (including Maderia) - Cyprus Isle of Man Republic of Ireland - Czech Republic Italy Romania - Denmark Jersey San Marino - Estonia Latvia Slovakia - EEA countries and French overseas departments Gibraltar Iceland Liechtenstein Norway Guadeloupe Martinique Reunion and Republic of Guinea - Asia Pacific Albania Faroes * Netherlands Andora * Germany Norway Austria Greece Poland Belgium Gibraltar Portugal Bosnia & Herzegovina Hungary Republic of Ireland Bulgaria Iceland Romania Canary Islands Isle of Man San Marino * Channel Islands * Italy Slovakia Croatia Latvia Slovenia Cyprus * Liechtenstein Spain Czech Republic Lithuania Sweden Denmark Luxembourg Switzerland Estonia Maderia * Vatican City * Finland Malta - France Monaco - * These countries are not applicable with Euro Traveller. Australia Singapore Taiwan Thailand New Zealand South Africa - - North America USA Canada - - Rest of the World Bahrain China Egypt Fiji Japan Kuwait Oman Saudi Arabia United Arab Emirates All other countries - - Rest of the world Afghanistan Canada Guatemala Macau Pakistan St Vincent Algeria Cambodia Guyana Macedonia Panama Taiwan Anguilla Cayman Islands Hong Kong Madagascar Peru Tajikistan Antigua China India Malaysia Philippines Tanzania Argentina Columbia Indonesia Maldives Qatar Thailand Armenia Dem. Reb. Of Congo Israel Mauritius Russia Tunisia Australia Dominica Ivory Coast Mexico Rwanda Turks & Caicos Azerbaijan Ecuador Jamaica Moldova Saudi Arabia UAE (Dubai) Bahamas Egypt Japan Montenegro Senegal Uganda Bahrain El Salvador Jordan Montserrat Seychelles Uruguay Bangladesh Fiji Kazakhstan Morocco Serbia USA Barbados French West Indies Bahrain Mozambique Singapore Uzbekistan Belarus Gabon Kenya Namibia South Africa Vietnam Bermuda Georgia Korea New Zealand Sri Lanka - Brazil Ghana Kuwait Nigeria St Kitts - British Virgin Islands Grenada Lebanon Oman St Lucia - 13

14 Tariff Update Unlimited On and On Plan On and On offers unlimited minutes and texts plus 1GB of data on 24 month business tariffs. There are three price points for the On & On plan, allowing you to tailor the plan to what s best for the customer. See page 19 for full details. Single Tariff Changes From 12th March 2013 O2 changed the line rental pricing and data allowance on its Single and Single SIM Only tariffs. Single Plans Extended O2 has extended its Single 50 and 100 plans on 24 month contracts until 30th June These tariffs will appeal to customers with low usage who want to control their spend. Inclusive All In Value Package This exciting value proposition offers mobile voice and data, a mobile device, fixed line and business broadband. All for just ex VAT per month. See page 19 for All In tariff details. O2 Tariff Downgrade Policy Reminder: You can downgrade one price point at point of contract extension only i.e. extending the contract term by 24 or 36 months. O2 and Pay Monthly Tariff Price Increases From 28 February 2013 all and Pay Monthly tariff prices increased in-line with inflation by 3.2%. 5 Per Month Company Calling Plan Zone is a great value service which allows low cost calling on all calls within the company for O2 business customers, anywhere in the UK, on one simple price plan. For more information see page 22. How to Set-Up O2 BIS To activate your O2 BlackBerry BIS device please visit: 14

15 O2 Landline O2 Landline Existing O2 mobile customers Non-O2 mobile customers Analogue monthly costs Analogue inclusive minutes minutes of UK calls to O2 mobiles minutes of UK calls to O2 mobiles ISDN2 (2 channels) ISDN30 (8-30 channels) Calls only (no line with O2) for 2 channels - Receive 200 minutes of UK calls to O2 Mobiles for 2 per month per ISDN2 line per channel No monthly line rental to O2 Minute Bundles For Landline Customers - Monthly Costs Minute Bolt Ons - Customers can choose to add more than one Bolt On. They can choose to add every single one as long as its not more than one of each. UK calls only, minutes are valid for one month and unused minutes do not rollover to the following month. Please note that once all the minutes within the Bolt Ons is used - the price per minute will revert back to the original call tariff pricing. Minutes* Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines 200 n/a n/a n/a n/a n/a All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. *The total number of inclusive minutes that a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutes per account. 15

16 O2 Landline Call Costings Call tariffs Call connection charge* Landlines (01,02,03 numbers) O2 Mobiles Other Mobiles (except 3) Cost per minute 3 Mobiles 13p 0845 Local Up to 3.5p National Up to 1.5p Premium Rate Numbers *Charge doesn t apply to calls within the inclusive allowance or minute bundles. Calls only - No line with O2 2p 1p 6p 8p 6.22p to p (depending on the number) The customer pays BT for their line and O2 for their calls. They do not qualify for the unlimited calls to O2 mobiles if they choose this option. The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers, the emergency services and operator. If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another operator from taking calls only. Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. Customers can use these services as much as they like at no extra charge: see which number called last hide their number when they call Customers can use these services on a pay as you use basis: 3 way calls Ringback - an engaged number calls back when free Customers can pay a bit more a month to add: 1571 answer phone Call waiting - answer one call while on another Call Barring - block calls to premium numbers Call Forwarding - send all calls to another number Call Divert - send calls to another number if they can t or don t pick up Smart Divert - set up call diverts over the phone when away Call Sign - add another number with its own ringtone Caller display - see who s calling Level 2 - Included As Standard On Landline (Analogue), Isdn2 And Isdn30 The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays. If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day. Work will normally only be carried out during these working hours. Customers can request a flexible appointment. Clearing faults O2 aim to clear faults that don t require an engineer appointment before midnight on the working day after the fault is reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an engineer appointment by midnight on the date of the appointment. Level 3 - Chargeable At 4.00 Per Month Per Landline/Isdn2/Isdn30 Channel The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays. Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays). If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day. Work will normally only be carried out during these working hours. Clearing faults O2 aim to clear faults that don t require an engineer appointment by 11.59pm on the day the fault s reported, if reported before 12.59pm. Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment. Level 4 - Chargeable At 5.00 Per Month, Per Line/Channel This service operates 24 hours a day, 7 days per week including Bank and Public Holidays. The target fix time is six hours*. This is not included in the line rental of any landline product Customers can upgrade to Service Level 4 for an additional 5.00 per landline, ISDN2 or ISDN30 channel. Clearing faults O2 aim to clear faults that don t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6 hours of the appointment time or midnight on the appointment date. * This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged. Please visit the O2 sales website for pricing structure O2 Landline Installation Charges Flexible Appointments Normal Engineering slots are booked: Monday Friday: 8am 1pm (AM slot) and 1pm 6pm (PM slot) Line rental and installation charges Line rental Analogue ISDN2 Lines ISDN30 Lines / for O2 customers / for non O2 customers per channel, per month Installation charge for new lines per line per channel, per month (8-30 channels) plus per channel for new line provisions Line transfer cost 3.00 per line per line per line Convert landline to ISDN Flexible appointments allows for the following: Flexible appointments are charged at O2 Expedited Repair Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis. Want To Sell O2 Landline? Pre 8am Post 6pm Saturday (AM or PM slot) Customer on this package: Level Two Level Three One-off repair at this package s service level Level Three Level Four Level Four Cost per landline/isdn2 line per landline/isdn2 line per landline/isdn2 line per ISDN30 line The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form. 16

17 Single And Share Tariffs - 24 Months Only STEP 1 - Select your tariff - 24 months only Single 50 + Single Single 300^ Single 600 Single 1200 Single Max Share 500 Share 1300 Share 2000 Share 5000 Extra sharer/ users added Other information Cost per month Additional sharers Inclusive minutes per month (UK only) Unlimited Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited Minimum/Maximum users The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive /browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB per MB after 0.5MB is used, if no data Bolt On is taken Inclusive Data 100MB 100MB 500MB 750MB N/A N/A N/A N/A N/A N/A N/A Calls to Europe 8ppm 8ppm 8ppm 8ppm 8ppm What s included as standard? Unlimited calls to: O2 mobiles* 10 standard UK landlines (starting 01,02,03)*^^ Voic 901* 1000 inclusive mins Anytime, anyone minutes to: UK mobiles UK landlines (starting 01,02,03) Group conferencing 1 month rollover of unused minutes and texts 8ppm 8ppm 8ppm 8ppm - - Priority for business - free access to a range of business offers and savings Free itemisation and billing reports Unlimited free text from the customers secure website account UK based customer services Free International traveller service (ITS) STEP 2 - Customise your tariff with extra minutes, texts or account options (per number) - *Excessive usage policy applies ^Launched on a promotional basis only. Unlimited text is a promotion. Usually this tariff has 100 inclusive texts only. ^^To register your 10 landline numbers visit and register on the My Account (Your first bill is needed to register). - Opt-out of Direct debit 2.50 per user/handsets - Paper itemised billing 1.00 Unlimited landline Bolt On (UK calls to standard 01,02,03) Unlimited Off Peak Bolt On* Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) - No rollover of minutes & not available to share across users/ handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers UK Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and Other information Cost per month Available on All Single & Share tariffs All Share tariffs Share 5000 only Extra shared users (up to) Maximum per account Rollover of unused minutes - Extra sharers are capped at a maximum of Customers can have a maximum of 75,000 shared minutes including their inclusive tariff minutes ( Share 5000 can add a maximum of 150,000) - Available to share across users/handsets Additional Text Bolt Ons Unlimited Other information Cost per month Available on All Single & Share tariffs All Share tariffs Share 5000 only Maximum per account All Single & Share tariffs Unlimited (cannot be shared) - Rollover of unused texts (except on Unlimited) - Available to share across users/handsets (except on Unlimited which cannot be shared) - Customers can add up to 7500 shared texts in total - this includes their tariffs inclusive texts ( Share 5000 can add a maximum of 35,000) - Texts must be used on a first come, first serve basis - Fair use policy applies on Unlimited texts Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: 17

18 On & On Tariffs Cost per month* Term Inclusive minutes to UK mobiles Inclusive minutes to UK Landline Inclusive UK texts Inclusive UK data (mobile /browsing) months Unlimited Unlimited Unlimited 1GB (for Smartphone, iphone, BIS or BES Express) 2GB (for Smartphone, iphone, BIS or BES Express) There are three tariff prices so you can tailor the plan to what s best for the customer. It is recommended that customers are charged different prices depending on the value of the handset they choose. **This Bolt On is exclusive to the On & On tariffs and can only be applied at point of connection. If this is not added at point of sale, other data Bolt On s such as The Works can be added at their standard costs. BES can be added for its standard cost. See the Data Core Allowances table for detail. All In Tariff Cost per month Term Includes 50.95* 24 months Mobile, fixed line and Broadband Mobile (based on the On & On plan) Inclusive minutes to UK mobiles Inclusive minutes to UK Landline Inclusive UK texts Inclusive UK data (mobile /browsing) Additional UK data Bolt On Mobile element includes Unlimited Unlimited Unlimited 1GB (for Smartphone, iphone, BIS or BES Express) 1GB for 4.17** Fixed Line Fixed line element includes One analogue line - No minutes are included (see page 5 for available minute bundles) 250 landline minutes available from 01/11/2012* Broadband Download speed Upload speed McAfee security licenses Static IP Wireless router Broadband element includes Up to 20MB*** Up to 1.3MB*** x2 Included Included *250 landline minutes available from 01/11/ /03/2013 inclusive These can be used for calls to UK Mobiles and UK Landlines free of charge for the duration of their contract (any unused minutes will not roll over so will be lost). Customers requiring more landline minutes can still purchase extra fixed line minute Bolt Ons. Once the customer has signed up to All In, they will receive the free minute bundle when the fixed line is connected. All In is available for new and existing customers. Standard tariff rules apply a minimum period of 24 months will apply. Early termination will result in minimum period charges being raised for the contracted term. The customer can have All In on an account that exists already or add on another non All In connection to an All In account. Only one All In package per account is allowed. *When a customer signs up for the All In tariff, they receive a 10 credit for each service, each month that their landline and broadband are not connected. Once all three services are connected, the customer is in contract for 24 months from connection date of each service. Landline and broadband services must be transferred from other suppliers within nine months of the contract being signed. If they are not transferred over by the end of the nine months, the customer would be transferred to the RRP versions of the services they have connected to. Customers can add to accounts with other mobile products All current fixed and mobile, plus other Bolt Ons are compatible. **This Bolt On can only be applied at point of connection. If this is not added at point of sale, other data Bolt On s such as The Works can be added at their standard costs. BES can be added for its standard cost. See the Data Core Allowances table for detail. *** Broadband speed varies depending on factors including distance from the exchange. 18

19 Single And Share Tariffs - SIM Only (for retention only) - Only Available At Point Of Resign - 24 Months Only STEP 1 - Select your tariff - 24 months only Single 300^ Single 600 Single 1200 Single Max Share 500 Share 1300 Share 2000 Share 5000 Extra sharer/ users added Other information Cost per month Inclusive minutes per month (UK only) Unlimited Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited Additional sharers Minimum/Maximum users The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive /browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB per MB after 0.5MB is used, if no data Bolt On is taken Inclusive Data 100MB 100MB N/A N/A N/A N/A N/A N/A Calls to Europe 8p per minute 8p per minute 8p per minute 1000 inclusive minutes 8p per minute 8p per minute 8p per minute 8p per minute - - What s included as standard? STEP 2 - Customise your tariff with extra minutes, texts or account options Unlimited calls to: O2 mobiles* 10 standard UK landlines (starting 01,02,03)*^^ Voic 901* Anytime, anyone minutes to: UK mobiles UK landlines (starting 01,02,03) Group conferencing 1 month rollover of unused minutes and texts Priority for business - free access to a range of business offers and savings Free itemisation and billing reports Unlimited free text from the customers secure website account UK based customer services Free International traveller service (ITS) - *Excessive usage policy applies ^Launched on a promotional basis only. Unlimited text is a promotion. Usually this tariff has 100 inclusive texts only. ^^To register your 10 landline numbers visit and register on the My Account (Your first bill is needed to register). The 10 nominated numbers will take 48 hours to be added to your account. - Opt-out of Direct debit 2.50 per handset - Paper itemised billing 1.00 Unlimited landline Bolt On (UK calls to standard 01,02,03) Unlimited Off Peak Bolt On* Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) - No rollover of unused minutes - Not available to share across users/handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers UK Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and Other information Cost per month Rollover of unused minutes - Extra sharers are capped at a maximum of 500 Available on All Single & Share tariffs All Share tariffs Share 5000 only - Customers can have a maximum of 75,000 shared minutes Extra shared users (up to) including their inclusive tariff minutes ( Share 5000 can add a maximum of 150,000) Maximum per account Available to share across users/handsets Additional Text Bolt Ons Unlimited Other information Cost per month Available on All Single & Share tariffs All Share tariffs Share 5000 only Maximum per account All Single & Share tariffs Unlimited (cannot be shared) - Rollover of unused texts (except on Unlimited) - Available to share across users/handsets (except on Unlimited which cannot be shared) - Customers can add up to 7500 shared texts in total - this includes their tariffs inclusive texts ( Share 5000 can add a maximum of 35,000) - Texts must be used on a first come, first serve basis - Fair use policy applies on Unlimited texts Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: 19

20 Data Core Allowances Single And Share Sim Only Tariffs - Out Of Bundle Rates The Basics The All Rounder The Works Out of bundle charges Cost per minute Handsets including Smartphone, BlackBerry (BIS/BES Express) and iphone* monthly subs For customers who don t really use data, but may want to access WAP content via a traditional handset only 2.50 With inclusive Wi-Fi and a large bundle of data, this package is ideal for Smartphones < 26 plans > 26 plans For customers who want to use multiple services and download larger files to their devices BlackBerry BES Monthly allowance 100MB 500MB 750MB 1GB UK Wi-Fi - Unlimited Unlimited UK MMS Tethering Included in core bundle All prices exclude VAT. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience Minimum call charge 8.51p Non-geographic numbers (08,05) 17.2p p Non-standard 07 (Network operators in Jersey, Guernsey and the Isle of Man) Calls to other mobiles UK landline calls 21.28p UK Texts 10.21p Picture Messages/ Video Messages 21.28p UK to International Texts 13.2p usage above standard 0.5MB Voic 30p 30p 1.80 per MB FREE Data Bolt Ons Customers can top up with a one off Bolt On or add a re-occuring one. 100MB 500MB 1GB 2GB 3GB O2 Customer Services Group Conferencing Calls to EU landlines from UK Calls to EU mobiles from UK FREE 8p 8p 8p One off top up & recurring Bolt On WAP O2 Directory Enquiries p 60p Wi-Fi - Unlimited All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi. National Directory Enquiries - inc / International Directory Enquiries 2.00 Shared Data Tariffs (Available on a promotional basis until ) Tariff Cost per month Sharer price Minimum users Maximum users UK Wi-Fi 3GB GB Unlimited 9GB Overage charged at 1.7p per MB. Tethering included in core data allowance. Compatible with the 2011 Shared Voice tariffs. Available with smartphone, BIS or iphone. Not compatible with BlackBerry BES or BIS Daily and Monthly Roaming tariffs, Single tariffs, Best for Pay as You Use or Mobile Extension. Customers can t have shared and individual data allowances on the same mobile. Customers can have a mix of shared and individual data allowances across their account, but they can t have more than one Shared Data Tariff. Must be taken with a voice tariff on the same SIM. Not available as Data Only or with Mobile Broadband USB Modems/Data Cards. Customers won t be texted or throttled if they use their bundle allowance, they will just move into overage. Existing customers on shared voice tariffs,q onwards will be able to purchase either individual or Shared Data Tariff. 20