Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines

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1 1st June 2011 Tariff Guide Prices for calls to Specialised Numbers from BT Residential Fixed Lines otherwise stated. 1 Prices quoted exclusive of VAT (VAT rate 20%) unless

2 General introduction and contents When you make a call from an ordinary fixed telephone line to another fixed telephone line, the price you pay for the call will depend upon where the two lines are located - that is, they are geographically based charges. In this brochure you can find numbers that, when you call them from your BT fixed line, are charged at prices that are the same irrespective of where you are calling from. That is, the charges are not geographically based. Most, but not all of these numbers, will be allocated to one of the following services: Mobile Telephones 'Freephone' Numbers Premium Rate Services Internet Services Information Services Directory Enquiries Numbers In many cases the number you are calling will not be for a service provided by BT and in these cases the prices you pay for making these calls will not have been set by BT. The calls to these numbers are priced in one of the four following ways: 1. Calls that are charged by the length of time you are on the phone. The price also varies according to the time of day (eg ). 2. Calls that are charged by the length of time you are on the phone but where the rate you pay does not vary by the time of day (eg ). 3. Calls that attract a one-off fee, and a price which varies according to the time of day (eg ). 4. Calls that attract a one-off fee irrespective of the length of time that you are on the phone. The charge may or may not vary according to the time of day. If you are a customer for one of BT's call discount packages, you may find that the discount you receive for calling a Specialised Number is lower than for geographical calls or that the call is excluded from the discount scheme. Full details can be found in Section 2 of the BT Price List which can be accessed on the Internet at: All prices in this brochure are quoted inclusive of VAT (VAT rate 20%) unless otherwise stated. Paying for your Calls 1 The price of calls to specialised numbers 2 Calling Prices for Calling Plan Customers 3 Calls to 0845 unlimited weekend 4 Friends & Family Mobile 5 Charges for ISDN 64Kbit/s Data Calls to Mobile Telephones 6 Inland Call Charges - for non Calling Plan Customers 7-8 Fixed Fee prices & Fixed Fee and Timed Duration prices Directory Enquiry prices 10 Fixed Fee and Timed Duration prices Useful Telephone Numbers 13 For a full listing of BT s prices, and terms and conditions, please refer to the BT Price List which can be accessed on the Internet at /

3 Paying for your Calls Most call charges vary according to the time and day on which you make the call. In the following pages these definitions apply: daytime - Monday-Friday 7am - 7pm evenings & - Monday-Friday & after 7 pm weekend - All Day Saturday & Sunday Call Set Up Fees Call set up fees payable in addition to any rates apply to most calls as follows: Light User Scheme, BT Basic and BT Standard Rate Customers Pence (ex VAT), 3.00 Pence (Inc VAT) All other Residential Customers Pence (exc VAT), Pence (inc VAT) Applicable Set-Up Fee call types (for all Residential customers, Private Payphones and Operator Assistance (specially assessed) They apply to the following calls Inland geographic Calls (including g21 rate and ISDN64k calls) Calls from Northern Ireland to the Irish Republic Calls to Channel Islands 08xx numbers (excluding 0800 and 0808 numbers) 09xx numbers (excluding fixed fee premium rate numbers) Fixed-to-mobile calls (excluding ISDN 64k) International Calls (including calls to international mobiles but excluding ISDN 64k and satellite calls e.g Inmarsat) Except in the following cases or unless otherwise stated in the relevant section of the Price List:- UK Day, Evening and geographic, 0870, g21 rate and Local NTS calls where the pence per minute (ppm) rate has been set to zero for the first hour of each call (or to such calls which start within the uncharged period but end after the uncharged period) Fixed rate UK calls on Unlimited Plan Fixed fee calls Calls charged by Time duration which start with a Fixed fee. Personal Numbering, Paging, Multimedia, Fixed to WiFi and dq118 Services, for which a minimum call charge of 4.6 Pence exc VAT, 5.5 Pence inc VAT applies Full details are shown in the BT Price List, which can be viewed at:. How we round the Price of a Call Call Charge Rounding - VAT Exclusive Billing (except for, Light User Scheme, and BT Standard Rate Customers) Each call charge will be rounded up to a whole penny, except for call charges to non-mobile 07X numbers, which will be rounded up to a tenth of a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny. Call Charge Rounding - VAT Inclusive Billing (except for BT Basic Customers) Each call charge will be rounded up to a whole penny, except for call charges to non-mobile 07X numbers, which will be rounded up to a tenth of a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded to the nearest whole penny. Call Charge Rounding - Light User Scheme, and BT Standard Rate Customers VAT Exclusive Billing Each call charge will be rounded up to half a penny, except for calls to Number Translation Services (NTS) which will be rounded up to a tenth of a penny. Calls to mobiles using NTS will be rounded up to half a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny Call Charge Rounding - BT Basic Customers VAT Inclusive Billing Each call charge will be rounded up to half a penny, except for calls to Number Translation Services (NTS) which will be rounded up to a tenth of a penny. Calls to mobiles using NTS will be rounded up to half a penny. Fixed Fee prices where duration charges do not apply will be rounded up to a tenth of a penny. The total call bill will then be rounded up to the nearest whole penny. Duration Rounding - All Residential Customers The duration of the following call types will be rounded up to the next whole minute. Inland geographic Calls (including g21 rate and ISDN64k calls) Calls from Northern Ireland to the Irish Republic Calls to Channel Islands Fixed-to-mobile calls (excluding ISDN 64k) International Calls (including calls to international mobiles but excluding ISDN 64k and satellite calls e.g Inmarsat) The above call types from Private Payphones Calls from Private Payphones The above Call types via Operator Assistance (specially assisted) All other call types will be rounded up to the next whole second unless otherwise stated in the relevant section of the Price List. 1

4 The Price of Calls to Specialised Numbers For information on Specialised Numbers please refer to Section 2 of the BT Price List at. Below are listed direct links to the BT Price List for specific number ranges. For information on numbers beginning 03xx For information on numbers beginning 05xx For information on numbers beginning 07xx For information on numbers beginning 08xx For information on numbers beginning 09xx For information on numbers beginning 118xx For information on 111, 112 & 116 numbers For information on 101 & 123 numbers 2

5 Call Prices for Calling Plan Customers UK Call Prices all day Sat & Sun Unlimited Plan UK calls* - up to 1 hour UK calls* - thereafter Unlimited Evening & Plan UK calls* - up to 1 hour UK calls* - thereafter Unlimited Anytime Plan UK calls* - up to 1 hour UK calls* - thereafter Calls to the Channel Islands, and calls to Internet Service Providers Using Geographic or 0870 Numbers - All Calling Plans all day Sat & Sun Local National * - UK includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under categorisation for Customer Options in Section 2, Part 11 of the BT Price List. Customers with Unlimited Anytime Plan will be entitled to 200 free texts per calendar month. Unlimited Anytime Plan customers on contracts before 10th July 2009 also receive Friends and Family Mobile rates - see page 5. The above charges do not apply to Internet Service Providers using geographic numbers. 3

6 Calls to 0845 These charges do not apply to identified Internet Service Providers and indirect access services using Inland NTS (0845) numbers. Sat & Sun Sat & Sun Unlimited Plan Local NTS calls-up to 1 hour * 0.00* Local NTS - thereafter Unlimited Evening & Plan Local NTS calls-up to 1 hour * 0.00* 0.00* Local NTS - thereafter Calling Plan Charges for Calls to Mobile Telephones and WiFi Services Mon-Sun fm1 - Calls to Mobile telephones fm2 - Calls to Mobile telephones fm3 - Calls to Mobile telephones fm4 - Calls to Mobile telephones fm5 - Calls to Mobile telephones fm6 - Calls to Mobile telephones fm7 - Calls to Mobile telephones fm8 - Calls to Mobile telephones fm9 - Calls to Mobile telephones Unlimited Anytime Plan Local NTS calls-up to 1 hour 0.00* 0.00* 0.00* 0.00* Local NTS - thereafter * Redial before 60 minutes to avoid being charged. Fair Usage Policy: Customers who exceed 1000 minutes or 150 calls in a month will be charged the standard BT rates. Calls to identified Internet Service Providers and Indirect Access Services using 0845 All Calling Plans Mon-Sun Local NTS Charge Band all day Sat & Sun fm fm fm fm fm fm fm fm fw fw fw fw fw fw fw fw fw fw fw fw

7 Friends & Family Mobile All times of day Inc. VAT fm1 - Calls to Mobile telephones 7.00 fm2 - Calls to Mobile telephones 7.00 fm3 - Calls to Mobile telephones 7.00 fm4 - Calls to Mobile telephones 7.00 fm5 - Calls to Mobile telephones 7.00 fm6 - Calls to Mobile telephones 7.00 fm7 - Calls to Mobile telephones 7.00 fm8 - Calls to Mobile telephones 7.00 fm9 - Calls to Mobile telephones 7.00 fm10 - Calls to Mobile telephones 7.00 fm11 - Calls to Mobile telephones 7.00 fm12 - Calls to Mobile telephones 7.00 fm13 - Calls to Mobile telephones 7.00 fm14 - Calls to Mobile telephones 7.00 fm15 - Calls to Mobile telephones 7.00 fm16 - Calls to Mobile telephones 7.00 fm17 - Calls to Mobile telephones 7.00 Customers with 2 or more PSTN/Home Highway lines on the same account will be able to take the option: they will receive the Friends & Family Mobile rates on all lines Alternatively, for full details of exclusions, terms and conditions visit our website at: Calling Plans Charges for Calls to Personal Numbering Services d - Calls to Personal Numbering Services e - Calls to Personal Numbering Services f - Calls to Personal Numbering Services and Mobile telephones j - Calls to Personal Numbering Services k - Calls to Personal Numbering Services m - Calls to Personal Numbering Services pn1 - Calls to Personal Numbering Services pn2 - Calls to Personal Numbering Services pn3 - Calls to Personal Numbering Services pn4 - Calls to Personal Numbering Services pn5 - Calls to Personal Numbering Services pn6 - Calls to Personal Numbering Services pn8 - Calls to Personal Numbering Services pn9 - Calls to Personal Numbering Services pn10 - Calls to Personal Numbering Services pn11 - Calls to Personal Numbering Services pn12 - Calls to Personal Numbering Services pn13 - Calls to Personal Numbering Services pn14 - Calls to Personal Numbering Services pn15 - Calls to Personal Numbering Services pn16 - Calls to Personal Numbering Services pn17 - Calls to Personal Numbering Services pn18 - Calls to Personal Numbering Services pn19 - Calls to Personal Numbering Services pn20 - Calls to Personal Numbering Services pn21 - Calls to Personal Numbering Services pn22 - Calls to Personal Numbering Services

8 Calling Plan Call Charges for ISDN 64Kbit/s, Data Calls to Mobile Telephones Mon-Sun Inc. VAT Inc. VAT fm1 - Calls to Mobile telephones fm3 - Calls to Mobile telephones fm4 - Calls to Mobile telephones fm5 - Calls to Mobile telephones fm6 - Calls to Mobile telephones fm7 - Calls to Mobile telephones fm13 - Calls to Mobile telephones fw1 - Calls to WiFi Services fw7 - Calls to WiFi Services fw8 - Calls to WiFi Services Charges for ISDN 64Kbit/s, Data Calls to Mobile Telephones for non-calling Plan Customers all day Sat & Sun fm1 - Calls to Mobile telephones fm3 - Calls to Mobile telephones fm4 - Calls to Mobile telephones fm5 - Calls to Mobile telephones fm6 - Calls to Mobile telephones fm7 - Calls to Mobile telephones fm13 - Calls to Mobile telephones fw1 - Calls to WiFi Services fw7 - Calls to WiFi Services fw8 - Calls to WiFi Services

9 Inland Call Charges for call charges which attract a Calling Plan discount, please refer to pages 3-6 Local - Residential National - Residential Local NTS Freefone free free free c - Calls to Message Services and Personal Numbering Services d Calls to Personal Numbering Services e Calls to Personal Numbering Services f - Calls to Personal Numbering Services and Mobile telephones fm1 - Calls to Mobile telephones fm2 - Calls to Mobile telephones fm3 - Calls to Mobile telephones fm4 - Calls to Mobile telephones fm5 - Calls to Mobile telephones fm6 - Calls to Mobile telephones fm7 - Calls to Mobile telephones fm8 - Calls to Mobile telephones fm9 - Calls to Mobile telephones fm10 - Calls to Mobile telephones fm11 - Calls to Mobile telephones fm12 - Calls to Mobile telephones fm13 - Calls to Mobile telephones fm14 - Calls to Mobile telephones fm15 - Calls to Mobile telephones fm16 - Calls to Mobile telephones fm17 - Calls to Mobile telephones fw1 - Calls to WiFi Services fw2 - Calls to WiFi Services fw3 - Calls to WiFi Services fw4 - Calls to WiFi Services fw5 - Calls to WiFi Services fw6 - Calls to WiFi Services fw7 - Calls to WiFi Services fw8 - Calls to WiFi Services fw9 - Calls to WiFi Services fw10 - Calls to WiFi Services fw11 - Calls to WiFi Services fw12 - Calls to WiFi Services g1 - Calls to Premium Rate Services g2 - Calls to Internet Services g4 - Calls to Internet Services g5 - Calls to Internet Services g6 - Calls not including Internet Services g7 - Calls not including Internet Services g8 - Calls not including Internet Services g9 - Calls not including Internet Services g10 - Calls not including Internet Services g11 - Calls not including Internet Services g12 - Calls not including Internet Services g13 - Calls not including Internet Services g14 - Calls not including Internet Services g15 - Calls not including Internet Services g16 - Calls not including Internet Services g17 - Calls not including Internet Services g18 - Calls not including Internet Services g19 - Calls not including Internet Services g20 - Calls not including Internet Services g21 - Calls to New Voice Services g22 - Calls not including Internet Services g23 - Calls not including Internet Services g26 - Calls not including Internet Services g27 - Calls not including Internet Services g28 - Calls not including Internet Services i1 - Calls to Internet Services i2 - Calls to Internet Services i3 - Calls to Internet Services i4 - Calls to Internet Services i5 - Calls to Internet Services i8 - Calls to Internet Services i9 - Calls to Internet Services i10 - Calls to Internet Services i11 - Calls to Internet Services i12 - Calls to Internet Services i13 - Calls to Internet Services i14 - Calls to Internet Services i15 - Calls to Internet Services i16 - Calls to Internet Services i17 - Calls to Internet Services i18 - Calls to Internet Services i19 - Calls to Internet Services i20 - Calls to Internet Services i21 - Calls to Internet Services i22 - Calls to Internet Services i23 - Calls to Internet Services i24 - Calls to Internet Services i25 - Calls to Internet Services i26 - Calls to Internet Services i27 - Calls to Internet Services i30 - Calls to Internet Services i31 - Calls to Internet Services i32 - Calls to Internet Services i33 - Calls to Internet Services

10 Inland Call Charges (continued) j - Calls to Personal Numbering Services k - Calls to Personal Numbering Services m - Calls to Premium Rate Services n - Calls to Premium Rate Services and Information Services pn1 - Calls to Personal Numbering Services pn2 - Calls to Personal Numbering Services pn3 - Calls to Personal Numbering Services pn4 - Calls to Personal Numbering Services pn5 - Calls to Personal Numbering Services pn6 - Calls to Personal Numbering Services pn8 - Calls to Personal Numbering Services pn9 - Calls to Personal Numbering Services pn10 - Calls to Personal Numbering Services pn11 - Calls to Personal Numbering Services pn12 - Calls to Personal Numbering Services pn13 - Calls to Personal Numbering Services pn14 - Calls to Personal Numbering Services pn15 - Calls to Personal Numbering Services pn16 - Calls to Personal Numbering Services pn17 - Calls to Personal Numbering Services pn18 - Calls to Personal Numbering Services pn19 - Calls to Personal Numbering Services pn20 - Calls to Personal Numbering Services pn21 - Calls to Personal Numbering Services pn22 - Calls to Personal Numbering Services p0 - Calls to Premium Rate Services p1 - Calls to Premium Rate Services p2 - Calls to Premium Rate Services p3 - Calls to Premium Rate Services p4 - Calls to Premium Rate Services p5 - Calls to Premium Rate Services p6 - Calls to Premium Rate Services p7 - Calls to Premium Rate Services p8 - Calls to Premium Rate Services p9 - Calls to Premium Rate Services p10 - Calls to Premium Rate Services p11 - Calls to Premium Rate Services p12 - Calls to Premium Rate Services p13 - Calls to Premium Rate Services p14 - Calls to Premium Rate Services p15 - Calls to Premium Rate Services p16 - Calls to Premium Rate Services p17 - Calls to Premium Rate Services p18 - Calls to Premium Rate Services p19 - Calls to Premium Rate Services p20 - Calls to Premium Rate Services p21 - Calls to Premium Rate Services p22 - Calls to Premium Rate Services p23 - Calls to Premium Rate Services p24 - Calls to Premium Rate Services p25 - Calls to Premium Rate Services p26 - Calls to Premium Rate Services p27 - Calls to Premium Rate Services p28 - Calls to Premium Rate Services p29 - Calls to Premium Rate Services p30 - Calls to Premium Rate Services p31 - Calls to Premium Rate Services p32 - Calls to Premium Rate Services p33 - Calls to Premium Rate Services p37 - Calls to Premium Rate Services p38 - Calls to Premium Rate Services p39 - Calls to Premium Rate Services p40 - Calls to Premium Rate Services p41 - Calls to Premium Rate Services p45 - Calls to Premium Rate Services p46 - Calls to Premium Rate Services p47 - Calls to Premium Rate Services p48 - Calls to Premium Rate Services p49 - Calls to Premium Rate Services p50 - Calls to Premium Rate Services p51 - Calls to Premium Rate Services p52 - Calls to Premium Rate Services p53 - Calls to Premium Rate Services r - Calls to Pagers & Voice Messaging Services

11 Calls charged by a Fixed Fee Fixed fee Pence Timeline ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff ff Calls Charged by Fixed Fee & Timed Duration (Where the Fixed Fee and the Duration Charge Apply from the Start of the Call) Fixed Fee At all times - Pence Inc. VAT g mm mm mm mm mm mm mm pn p p p p p p p p p Calls Charged by Fixed Fee & Time Duration (Where the Fixed Fee is the Charge for the first 60 Seconds, or part thereof, and the duration charge applies following the first 60 seconds) Fixed Fee At all times - Pence Inc. VAT g g i i p p p p p p

12 118 Directory Enquiries numbers and prices There are four charging methods as follows: 1) Calls charged at the rate for the duration of the call. 2) Calls charged at a fixed rate for the duration of the call. 3) Calls charged at an initial fixed fee plus a rate for the duration of the call. 4) Calls charged at a fixed fee for the first 60 seconds, or part thereof, then at the rate for the remaining duration of the call. The 118 numbers in this brochure include numbers belonging to other Service Providers. The terms and conditions below are for BT numbers only. Please contact other Service Providers for their terms and conditions. * Calls to will only be available from BT public payphone lines. A call to allows a caller to request one search per call for a UK (including Ireland, Republic of) telephone or facsimile number. ** A call to allows a caller to request a search for an international (including Ireland, Republic of) telephone or facsimile number. *** A call to allows the caller to request one search per call for a UK (including Ireland, Republic of) telephone or facsimile number. For further information and a full listing of BT's prices, and terms and conditions, please refer to the BT Price List which can be accessed on the internet at / Calls Charged by Time Duration dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq101 No Fee No Fee No Fee Fixed Fee calls Fixed fee Pence dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq

13 Calls Charged by Fixed Fee and Timed Duration (where the fixed fee and the duration charge apply from the start of the call) Fixed Fee At all times - Pence Inc. VAT dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq76* dq dq dq dq dq dq Calls Charged by Fixed Fee and Timed Duration (where the fixed fee and the duration charge apply from the start of the call) Fixed Fee At all times - Pence Inc. VAT dq dq dq dq87* dq dq dq dq dq dq95* dq dq97* dq dq dq103* dq dq dq106* dq dq dq dq dq dq dq dq dq dq dq dq dq dq dq * Charged in 1 minute steps. 11

14 Calls Charged by Fixed Fee and Timed Duration (where the fee is the charge for the first 60 seconds of the call, or part thereof, and the duration charge applies following the first 60 seconds) Fixed Fee At all times - Pence Inc. VAT dq dq dq dq dq dq dq dq dq dq dq dq

15 For a full listing of BT s prices, and terms and conditions, please refer to the BT Price List which can be accessed on the Internet at Useful Telephone Numbers General queries about your account General pricing enquiries Enquiries about discount schemes Fault repairs In Touch catalogue Operator Enquiries Inland 100 Operator Enquiries International 155 Directory enquiries Inland Directory enquiries International International Calling Guides Prices for BT Public Payphones Prices for BT Chargecards Prices for BT Mobile Services *Open Monday to Friday 8.00am to 5.00pm Offices Worldwide The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. BT and the connected world logo are trademarks of British Telecommunications plc. British Telecommunications plc Registered office: 81 Newgate Street, London EC1A 7AJ. Registered in England No: PHME 62186/06/

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