Section 55: Personal (Residential) Customer Options Part 3: Calling Plans - Unlimited Anytime Plan

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1 Subpart 1:Unlimited Anytime Plan - Not available for new supply from 10th July 2009 Unlimited Anytime Plan is an opt-in package that provides residential Customers with UK calls at all times at zero pence per minute for the first hour of each call (other conditions apply), plus further special pence per minute rates for most other inland and international calls. The Calling Plan, available on PSTN incorporates line rental for one line within the overall Calling Plan fee. Eligibility The Calling Plan is available to all residential customers on a per account basis (where all lines on the account are at a single address) excluding customers who have: (A) and: -Business Lines (see note 1 below) -Lines not provided by BT -Public Payphone Lines -Payphone Lines rented at the concessionary rate -Out of Area Lines -Exchange Lines provided at non served premises -Service Provider Calls & Access -ISDN Lines -Shared Service lines -Telepoint -Temporary lines -Low Loss Lines - Alarm lines (B) the following Calling Plans: Unlimited Weekend Plan -BT Working Together -BT Together - Local Calls Option -Unlimited Evening & Weekend Plan For item (B) above customers may migrate from these discount options to Calling Plans without being held to term, and all fees paid in advance will be refunded on a pro-rata basis from the date of taking up Calling Plans. NOTE 1: Customers converting from BT business to BT residential lines will only be eligible to take advantage of this Calling Plan 6 months after their conversion date. Section 55:Part 3: PAGE 1

2 Pricing Information For all Residential Special Offers see Special Notices at Notices 2007 and Notices 2008 for full details. PSTN Lines Unlimited Anytime Plan is available for an option fee of 6.50 inc. VAT per month plus line rental of inc VAT per month. For customers who receive bills with quarterly charges shown as VAT exclusive amounts, this will appear as a combined total of per quarter. The fee includes the following: -Line Rental (for one line) -The call prices specified in Tables 1a, 1b, 2, 3, 4 and 5, which include a zero pence per minute charge for the first hour of each UK Geographic call except those to Internet Service Provider numbers (conditions apply) -Reduced call prices for calls to Mobile Phones (Unlimited Anytime Plan customers automatically receive Mobile Saver rates - See Part 5 of this Section) -Unlimited Anytime Plan is also available to Customers with 2 or more PSTN lines on the same account: the pence per minute rates for Unlimited Anytime Plan apply on all lines on the account. -Customers will pay inc. VAT ( exc. VAT) fee for the additional lines on the same account. A payment processing fee is payable on each account for Customers who do not settle their accounts by Monthly Payment Plan or Direct Debit - see Section 15Part 12sub part 3. The payment processing fee is levied by BT Payment Services Limited, a wholly owned subsidiary of British Telecommunications plc. From 3rd December 2011 the paper-free discount has been withdrawn. - please refer to line rental saver (Section 55Part 20) for details of an alternative which requires paper-free billing and includes a discount on rental. Paper-free billing remains available as an option for all. Calls to Local Number Translation Service (NTS) (0X45) numbers will be charged at the Unlimited Anytime Plan 0845 rates shown in Tables 2 (a) and 2 (b),.ie not all these calls are eligible for the zero pence per minute charge. Calls to identified Internet Service Providers using geographic numbers will be charged at the rates shown in Table 1b. A list of these numbers is available at bt.com Calls of any type for which there is no Calling Plans pence per minute rate specified will be charged at the specified rate (including Chargecard calls; Directory Enquiries - all numbers beginning with 118; 195 service and Operator Controlled Calls). Calls to the Channel Islands will be charged rates shown in table 1b below. Charges for calls to 05XX numbers and number ranges are shown in Section 2. Part 11 of the BT Price List. Charges for calls to 08XX numbers and number ranges are shown in Section 2. Part 13 of the BT Price List. Charges for calls to 09XX numbers and number ranges are shown in Section 2. Part 14 of the BT Price List. Charges for calls to all 118 numbers and number ranges are shown in Section 2. Part 15 of the BT Price List. Charges for calls to 123 numbers and number ranges are shown in Section 2. Part 16 of the BT Price List. Charges for fixed fee calls to and number ranges are shown in Section 2. Part 12 and Section 2. Part 14 of the BT Price List. Charges for calls based on a fixed fee and duration and numbers and number ranges are shown in Section 2. Part 12 and Section 2. Part 14 of the BT Price List. See General Notes sub-part 4, for details of the applicable Call Set-up Fee. Table 1a - Geographic UK Direct Dialled PPM Prices (except calls terminating on Internet Service Providers) Section 55:Part 3: PAGE 2

3 UK calls* - up to 1 hour UK calls* - thereafter daytime Mon-Fri 7am - 7pm evenings & night-time Mon-Fri weekend All Day Sat & Sun before 7am & after 7pm Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence * `UK' includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under Categorisation for Customer Options in Section 2 Part 11 Fair Usage Policy: Customers who exceed 1000 minutes or 150 calls in a month to 0870 numbers will be charged the rates shown in Table 1 (c) below. Calls from Northern Ireland to the Republic of Ireland are charged at the rates shown in Table 1a above. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland. Table 1b - Prices of calls to the Channel Islands, calls to Internet Service Providers using geographic or 0870 numbers, and calls to Calling Card and Dial-through access numbers using 0870 numbers daytime Mon-Fri 7am - 7pm evenings & night-time Mon-Fri before 7am & weekend All Day Sat & Sun after 7pm Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence Local National Table 1 (c) - Customers who exceed 1000 minutes or 150 calls in a month to 0870 numbers will be charged the following rates.. daytime Mon-Sun 7am - 7pm evenings & night-time Mon-Sun before 7am & after 7pm Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence Table 2 (a) - Inland NTS, (0845) Direct Dialled PPM Prices Calls to identified Internet Service Providers, and Calling Card and Dial-through access numbers using Inland NTS, (0845) numbers will be charged at the rates shown in Table 2 (b) Section 55:Part 3: PAGE 3

4 0845 calls - up to 1 hour 0845 calls - thereafter daytime Mon-Fri 7am - 7pm evenings & night-time Mon-Fri before 7am & after 7pm weekend Sat & Sun 7am - 7pm weekend Sat & Sun before 7am & after 7pm Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence pence pence pence pence 0.00** 0.00** 0.00** 0.00** 0.00** 0.00** 0.00** 0.00** ** - Redial before 60 minutes to avoid being charged. Fair Usage Policy: Customers who exceed 1000 minutes or 150 calls in a month will be charged the standard BT rates (i.e those in Table 2 (b) below). Table 2 (b) - Inland NTS, (0845) Direct Dialled PPM Prices - Calls to identified Internet Service Providers and Calling Card and Dial-through access numbers. daytime Mon-Sun 7am - 7pm evenings & night-time Mon-Sun before 7am & after 7pm Exc VAT Inc VAT Exc VAT Inc VAT pence pence pence pence BT Text Prices Customers with Unlimited Anytime Plan will be entitled to 200 free texts per calendar month. Price in Pence per Text* 24 hr Exc VAT Inc VAT pence pence Text to a fixed line in the UK Text to a mobile telephone in the UK UK texts - to a premium rate service** N/A N/A * each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters length. Each text will be charged at the rate appropriate to the destination telephone. ** Texts to premium rate services are not currently available. Please see Section 2. Part 1 Sub-Part `BT TEXT' for further information relating to the BT Text service. Table 3 - International Direct Dialled (IDD) PPM Prices See Table 3 of Unlimited Weekend Plan, within Part 1 of this Section. Table 4 - International Direct Dialled (IDD) PPM Prices to Mobile Telephones See Table 4 of Unlimited Weekend Plan, within Part 1 of this Section. Table 5 - Personal Numbering Service Prices See Table 5 of Unlimited Weekend Plan, within Part 1 of this Section. Table 6 - Fixed-Mobile Direct Dialled PPM Prices Section 55:Part 3: PAGE 4

5 See Part 5 of this Section Table 7 - Fixed-WiFi Direct Dialled PPM Prices See Table 7 of Unlimited Weekend Plan, within Part 1 of this Section. Section 55:Part 3: PAGE 5

6 Conditions 1. Service is provided under BT's terms & conditions for residential service as amended by the conditions below. 2. The zero pence per minute UK rates available within the Unlimited Anytime Plan are intended for voice calls only and apply to the first hour of the call (after which time the pence per minute prices specified in Table 1a will apply). BT reserves the right to charge the rates in Table 1b, for the full duration of the call where the call has been made, for example, the purpose of accessing the Internet. 3. BT reserves the right to withdraw the Unlimited Anytime Plan from a customer where use of this service, in BT's opinion, risks degradation of service levels to other customers and/or puts BT's network at risk. 4. BT reserves the right to withdraw the Unlimited Anytime Plan from a customer where this service is being used for purposes that, in BT's opinion, are not in keeping with those reasonably expected of a Residential customer. e.g. Telemarketing. Section 55:Part 3: PAGE 6