REVENUE RECOVERY. Energy Procurement. Integrated Energy Services. Revenue Recovery

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1 Energy Procurement Integrated Energy Services Revenue Recovery REVENUE RECOVERY Our revenue recovery team will check your water, gas and electricity bills for the last six years. If you have lost money through a billing error, we will ensure that this money is refunded to your business. It s that simple.

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3 INTRODUCTION TO BIU is one of the UK s leading energy consultancies, providing a full range of energy management and support services to help our clients save time and money and improve energy efficiency. We work with over 350 large energy users locally, nationally and internationally, providing them with energy procurement services, invoice validation, revenue audits, plus a wide range of energy efficient solutions, such as consumption monitoring and carbon reduction. We provide services that are transparent, innovative and progressive and pride ourselves on the personal high-level service in everything we do. BIU are committed to providing excellent customer service and are continually working to improve our products and services to meet our clients changing needs. Our market-leading software sets us apart from other energy consultancies and enables us to provide bespoke energy support services to all our customers. Companies we have worked with 3

4 REVENUE RECOVERY SERVICE Almost all companies have at some point been affected by inaccurate utility billing. A number of UK businesses have been recouping hundreds of thousands of pounds in refunds from energy suppliers, purely down to billing errors. BIU carry out audits to recover monies lost due to incorrect billing on water, gas and electricity. Since the start of deregulation in UK energy, billing data has become increasingly complex. There are currently over 1,000 combinations of data that can make up a final invoice, many of which are not visible on the bill. In this environment, it is not surprising that billing errors occur which cannot be picked up in standard day to day validation processes. We log hundreds of different types of billing anomalies using our state of the art systems and apply this expertise to identifying opportunities to recover revenue. BIU handle the negotiations until refunds and / or credits are successfully returned. Our Revenue Recovery service operates alongside your current arrangements with regards to existing contractual situations with suppliers or consultancies. + + = 4

5 We are really impressed with BIU s revenue audit and recovery service. The process was very comprehensive and we were extremely pleased with the way the entire project was managed. BIU S REVENUE RECOVERY SERVICES BIU s Revenue Recovery service carries out an in-depth analysis of historic water, gas and electricity bills from the past six years to identify all billing errors. If any inaccuracies which lead to lost revenue for our clients are identified, we will ensure they are rectified. Data Gathering We aim to make the process as easy as possible for all our clients, which is why our team work with you and your suppliers to source historical data, with our team looking back at the previous six years of data. Data Analysis Our team will investigate complex billing data, looking at all aspects of your utility costs, from contracts and tariffs, day to day operations and environmental factors. We will provide a full report on our findings and identify any areas for cost savings and recovery. In reconstructing the bill as it should be, our team can then check data used by the suppliers in the creation of bills. Revenue Recovery Once we have completed our full analysis, we will negotiate with your utility suppliers to recover any costs due from overpayments and correct any false or inaccurate information to help prevent future billing errors. Innovative Cost Savings In reviewing billing and consumption data our audit team is able to make recommendations for future cost savings, which can deliver an enduring benefit for clients. 5

6 HOW CAN WE HELP YOUR BUSINESS? Our Revenue Recovery service does exactly what it says on the tin, returning millions of pounds of otherwise lost revenue to BIU s clients. Save Money All businesses want to increase their profitability and make savings. This service gives the opportunity to do this without any risk. We operate on an incentive only basis so we are only remunerated where we find savings. Comprehensive Analysis Our team of experts will look at all billing data to identify cost errors, consumption errors, commercial operations, metering and environmental issues that could affect your charges. Multiple Utility Areas Our expert analysis covers water, gas and electricity billing. Fully Managed Service From initial data collection through to in-depth analysis, reporting and cost recovery, we handle the entire process from start to finish. We will keep you informed throughout the course of the project and send a final report on all findings. Proven Success BIU s Revenue Recovery team has recovered overpayments for organisations ranging from FTSE 100 companies, the NHS, Central and Local Government and individual local companies. 6

7 WHAT MAKES US DIFFERENT? Our Systems All our software is developed in-house and is unique to the energy market, giving us a distinct competitive edge. We input all invoices into our Analysis System, EMPIRE, which allows us to carry out in-depth analysis of all utility bills as well as cross-reference them with other data such as metering and data reports. Supplier Relationships We have been working with all energy and water suppliers for over 15 years and our excellent reputation helps us to achieve exceptionally high conversion rates for identifying errors and returning monies quickly and efficiently. Continued Support Our Revenue Recovery team, which collectively has over 100 years expertise within the utilities industry, includes experienced Energy Analysts, Data Management specialists and Account Managers. Every BIU client will have a dedicated Account Manager who will be on-hand to answer any queries and keep you up to date on the project at all stages. Cost-effective Solutions Our Revenue Recovery process is based on a share of savings, ensuring that BIU are focussed on getting the best result for every customer. + = 7

8 BESPOKE SYSTEMS EMPIRE BIU s bespoke energy management system, EMPIRE, was developed and built in-house to ensure we can carry out the most comprehensive analysis of your properties and billing data. We populate the database with the invoices relating to your portfolio of supplies, as well as your contracted rates and any other detailed profile-based consumption data. Energy and Water Supplies The system holds all electricity, gas and water supply data. Meter ID s, meter locations and the number of meters per site are all recorded on EMPIRE. This is useful for both client and supplier queries and results in the property portfolio being managed much more accurately and effectively. Time, money and energy are all saved as a result. Manipulation of Data The system is capable of managing data relating to supply and meter agreements, wholesale energy costs, AMR and half hourly data, carbon emissions, budgets, targets and forecasts covering cost, carbon and consumption, savings initiatives and long term strategic objectives. Property Portfolio Our EMPIRE Analysis System now handles all properties of our 350 clients. The system holds all property details for all sites owned or leased by the client, all utility supply details associated with a specific property, specific site contact details and annual usage for each utility on site, usage forecasts as well as meter details and locations. 8

9 The Revenue Recovery project has been great for us, not only because of the substantial refund and consequential savings discovered but we are also now more certain the charges we are receiving are correct... It has helped us to focus on inaccuracies in a broader sense in other areas of billing. 9

10 REPORTING We provide a complete, fully managed service to all our clients which includes both on-going progress reports and a final evaluation report. Each Revenue Recovery Project is different, therefore we will tailor them to your specific needs. All clients are offered complete access to their consumption, cost and carbon data within our BIU247 system. Reports on the outcome of the audits are then presented separately. Wholesale Energy Distribution Losses Transmission Charges Transmission Losses Distribution Charges CCL/RFO/HDC/FIT/Other 10

11 WHAT CAN YOU EXPECT? All BIU customers who use our Revenue Recovery service will be assigned an experienced Account Manager who will be on hand to answer any queries you may have, as well as provide regular updates and reports based upon our investigations. Fully independent service provider Initial consultation meeting to discuss needs Dedicated Account Manager On-going progress reports and meetings Opportunities to access additional BIU services Tailor-made service to fit your needs 11

12 RESULTS AND CASE STUDIES ELECTRICITY SAVINGS GAS SAVINGS 450K for a local NHS trust 18K for an education establishment 680K for a UK manufacturer 36K for a large healthcare organisation 52K for a government organistation 30K for a UK manufacturer 12

13 We received a very comprehensive summary of where we are from BIU. It is certainly a breath of fresh air compared to services we have used elsewhere. WATER SAVINGS 1.8M for a bank 60K 200K for for a multi-site retail chain a national furnishings retailer 13

14 OUR COMMITMENT TO YOU At BIU we are committed to providing a team of experts, which is why we invest heavily in staff training and development. All Account Managers within the Revenue Recovery Team are highly experienced Energy Analysts with over 100 years combined experience within the utility industry. All our team receive on-going professional development, both in-house and externally. As winner of The Sunday Times Best 100 Companies to Work for Award, we are proud of what has been achieved since our inception. This includes associations with some of the largest companies in the world, a 98% customer retention rate and the respect of suppliers. We remain committed to being the best company to work for and with and welcome opportunities to develop this further still. We would just like to thank BIU for the excellent service provided to us. We are very pleased with the Revenue Recovery project carried out by BIU. The team handled everything in a professional manner and a special thanks to our Account Managers who were excellent at keeping us informed throughout the entire process. WE HAVE A 98% CUSTOMER RETENTION RATE Honesty Honour Compassion Loyalty Respect 14

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16 St. Annes Buildings, 349 Clifton Drive North Lytham St. Annes, Lancashire FY8 2NA