Commercial Energy putting you in control. A range of products and services designed to suit your business energy needs

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1 Commercial Energy A range of products and services designed to suit your business energy needs 1

2 All figures correct at time of print November 2013 ScottishPower Commercial Energy ScottishPower Commercial Energy Introducing ScottishPower and Iberdrola ScottishPower is part of Iberdrola a company powering business around the world. Iberdrola s global reach makes us part of a truly international business with a particular focus on the UK, Spain, the United States, Mexico and Brazil. Operating in 39 countries across four continents In total Iberdrola operates in 39 countries, across four continents. Iberdrola directly employs more than 30,000 people around the world serving over 30 million gas and electricity customers. 44,950 Of installed capacity worldwide 1 million Supplying energy to more than 30 million gas and electricity customers A leader in sustainability Iberdrola is a global leader in the wind energy sector 1. However, that is just one strand of Iberdrola s sustainable approach to business: Global 100 Most Sustainable Companies in the World Sustainability Yearbook 2012 Gold Class for the electricity industry FTSE4Good we re the leading utility with nuclear assets Dow Jones Sustainability Index named a world leader in 2012 Carbon Disclosure selected for CDLI and CDPI Merco 2012 leader in the utilities industry (electricity, gas, and water) Source: Iberdrola Sustainability Report 2012 pp Source: Iberdrola Sustainability Report 2012 pp 66 3

3 Investment Iberdrola has investment plans of up to 15 billion in the UK. Between more than 40% of global investment will be in the UK. In 2013 alone ScottishPower, as part of Iberdrola, invested 1.3 billion in the UK. Since becoming part of Iberdrola, annual investment has approximately doubled. Investing in the UK Economy With plans to create over 4,000 jobs between 2013 and 2023, reliance on the skills and expertise of the workforce in the UK is significant. This is underpinned by a commitment to build a new 14 storey headquarters building in Glasgow, and invest in an 80,000 sq ft development in Hamilton International Park. Supporting UK businesses Since 2007, ScottishPower has spent 3 billion with UK suppliers they play a vital part in our success. From 2012 to 2014 another 3.5 billion is forecasted to be spent in the UK. More than 50 windfarms ScottishPower Renewables has a portfolio of more than 50 windfarms in operation, under construction or in development throughout the UK. Giving more helping you use less As part of the Iberdrola Group, a world leader in renewable energy, we re well qualified to offer advice on energy efficiency, including free information from We also offer more in-depth support through our Energy Solutions team. For larger businesses, our energy efficiency advice and solutions are designed to help reduce energy use and the carbon footprint associated with energy consumption. 4 5

4 You re in great company Discover the four main parts of ScottishPower in the UK. ScottishPower Generation ScottishPower Renewables ScottishPower Renewables is a leader in onshore wind energy and a pioneer in tidal energy all thanks to 1 billion of UK investment from Iberdrola since ScottishPower Renewables has a 20 year record of developing and operating onshore wind projects in the UK. We are also playing our part in developing offshore windfarms. Looking to the future, we are developing marine energy projects, including a worldfirst 10 MW demonstration tidal array in the Sound of Islay. Gas. Coal. Hydro-electric. It s about striking the right balance. This part of our business helps ensure we have enough power to meet our customers energy requirements. We develop, operate and maintain a broad portfolio of power generation assets across the UK, including coal, gas and hydro-electric power stations. We focus on maximising our plant efficiency, availability, flexibility and reliability, while continually investing in our portfolio to continue our role in meeting the UK s future energy needs. Like everything we do, Generation focuses on delivering competitive energy from across its portfolio, while working towards minimising the environmental impact. We want to get the balance right. ScottishPower Energy Networks ScottishPower Energy Networks distributes electricity via a network of pylons, substations, cables and power lines to over 3.5 million homes and businesses across Central and Southern Scotland, Cheshire, Merseyside, North Shropshire and North Wales. ScottishPower Energy Retail 5.6 million that s how many UK businesses and homes we supply with gas, electricity, or both. Business or household for many, our retail division is the face of ScottishPower. In fact, it covers everything from helping customers to choose the best tariff, right through to collecting payment working to make each step as smooth as possible. We also handle data and metering, through our whollyowned subsidiary Dataserve UK. Retail also holds all our supply licences in the UK. Investing in local communities Cleaner and more sustainable energy - the benefits of renewable power generation for the UK are clear and with 9.3m invested in our windfarm communities, we ensure local people benefit from our renewable energy projects too. Whitelee Windfarm is one example of this investment in action - with 215 turbines it s the largest in the UK, located just 20 minutes from Glasgow. This project alone has contributed more than 3.3m to local community funds. Whitelee has its own visitor and education centre - attracting 250,000 people since opening in 2009, with many using the 130km network of tracks for cycling, horse riding and walking. 9.3M Contribution to local community funds since

5 Our products Fixed prices to help with planning ahead. Flexible contracts for more control. And options to help you get the best of both. The fashion retailer. The nationwide restaurant chain. Or the energy-intensive manufacturer. Whatever your business, at ScottishPower, we never assume we ve seen it all before. In fact, we believe every business has a right to energy products tailored to better suit its needs alongside customer service to match. Whether you re looking to plan years ahead or respond to every move in the market, let s talk about how we could help your business. Buy sustainably Every ScottishPower energy product gives you the option to buy from sustainable sources subject to availability. Your business will receive a Levy Exempt Certificate for all the sustainable energy you buy. You will also have the support of our renewables team. Find out more on page 10. Fixed Variable Flexible Available to all our customers. Know exactly what prices you ll pay for your energy. For customers using 1GWh or more. If you like the idea of fixing your energy costs, but you d also like the flexibility of a variable tariff. Now your business doesn t need to choose between the two. For customers using 10GWh or more. As a larger customer, you have the option to buy clips of energy against the wholesale market, and sell if the market goes against you. You also have the support of an account manager. Flexible product available to customers with an annual consumption of 10 GWh or more No energy price increases guaranteed for the product term 2. Transparent pricing the only elements we can t fix are ones outside our control, such as VAT, the climate change levy and Feed in Tariff. Flexibility fix a specific portion of your energy, plus the option to move with market pricing. Buy in tranches if you prefer, you can simply buy your energy throughout the year. Simplicity we can help manage energy purchases on your behalf. Analyse your buying strategy with daily market reports. Transparent pricing compare your purchases against the market. Control buy what you need, when you need it. You have the ability to purchase volumes of energy for various periods, in advance of the delivery period. Variable product available to customers with an annual consumption of 1 GWh or more 8 2. Direct Debit and/or bill amounts may vary depending on your gas and/or electricity usage 9

6 Renewable energy contracts Source your energy from a dedicated renewable source. Iberdrola is a global leader in the wind energy sector 3, creating an enviable choice of renewable generation options for your business to choose from. If you decide to sign up to a dedicated renewable energy contract 4, you will receive a Levy Exemption Certificate for every megawatt hour of renewable electricity ScottishPower supplies to your business. This goes towards offsetting your Climate Change Levy costs and could make a real difference to your bottom line. We can also help businesses develop their own generation capacity. This means businesses can negotiate Power Purchase Agreements (PPAs) for the energy they generate, and export this to the transmission or distribution network 5. windfarms In operation, under construction or in development in the UK 3. Source: Iberdrola Sustainability Report 2012 pp66 4. Subject to availability 5. Management Fee shall be quoted as part of the Tender process 11

7 ScottishPower Commercial Energy Account management Complex contracts. Fast-moving markets. With energy, it could pay to have our experience on your side. Our account managers have an average of 16 years experience in the sector. So when you pick up the phone or meet with us face-to-face, we aim to make sure you re talking to someone that really understands commercial energy. Our account managers have an average of 16 years experience in the energy industry From the moment you become a ScottishPower Commercial Energy customer, we work to make the whole process as smooth as possible. That includes a system that tracks your queries, helping us to deliver the service you expect from your energy supplier. And our team will be with you throughout the relationship working to make sure you are aware and have access to our value added product and services. Dedicated support for our largest customers Of course, we recognise that some customers need even more from their energy supplier. If your business has more than 25 sites and chooses group billing, you will have an account manager. If you have more than 250 sites, you will have a named account management team. In any case, this service is backed up by the full support of our broader team including areas such as billing and credit for your ScottishPower account. This helps us to work in close partnership with your business, to maintain a site portfolio which is as accurate as possible

8 Group billing A single group tax invoice. And as many site summaries as your business needs. Just two ways we can help make sure that your energy bills suit your business needs. Why does energy billing have to be so complicated? Quite simply, it doesn t. That s why ScottishPower offers a range of options, each built around your needs as a complex, multi-site business. Generate a single group tax invoice Accountable energy made easy Many of our customers prefer to receive a single group tax invoice for their energy supported by statements that we send to each site. Or, if you prefer, we can send your invoice to a central address. It really is up to you. These statements give a breakdown of each site s consumption, metering, tariff types and supply number(s). In turn, the site summaries can help give your business more balance between local information and central control. Work with us to manage your portfolio To take advantage of group billing, supply us with your up-to-date business details. We ll then ask you how you would like your sites to be categorised (for example, by geographical area). If you have unique company identifier codes for each site, we can add these to your invoice. Internet Invoicing Service If your business is billed as a group, this service gives you secure access to the information you need to monitor your energy consumption and costs. For example, you can view group statement financial totals or drill down to see the charges for individual supply addresses and meter readings. Of course, simple PDF statements and invoices are available too if it applies to your business, you can also download Carbon Reduction Commitment (CRC) statements

9 Energy solutions We think there has never been a better time to manage your energy use more effectively in part because the Carbon Reduction Commitment Energy Efficiency Scheme (CRC) has been introduced for larger businesses. As your energy supplier, simply ask us and we ll provide the annual statement you need to meet the Environment Agency s reporting criteria. 60 % Savings of up to 60% on lighting consumption can be achieved 6 We go further still by offering larger businesses a range of added value services and solutions designed to assist in the increasingly challenging environment of carbon reduction and energy efficiency. One team. Three solutions. Each dedicated to a single aim: helping you use less energy. What are the main commercial demands you re looking to meet? And how do they balance with your environmental goals? Our UK-based team gives you access to a vast amount of expertise, coupled with a thorough understanding of the unique challenges you face in your sector. The aim: To help you save on your energy costs and operate more sustainably. Within the commercial sector in the UK, up to 20% of energy used is for lighting 6 Energy Portal See it and you could save it. View your energy consumption online. Energy Surveys Help you understand how your building uses energy and find practical solutions to help reduce consumption. Energy Projects You could take a load off your mind with complete solutions and installations managed by ScottishPower Source:

10 Energy metering Accurate bills demand accurate metering. Which is why we created Dataserve UK, the specialists in energy metering services. This wholly-owned subsidiary of ScottishPower works with energy suppliers, helping them to give their customers accurate electricity bills. As well as acting for third party suppliers, Dataserve UK provides customised services directly to large energy customers in the public and private sectors. It provides a comprehensive range of metering, data collection and related services designed to monitor energy consumption. By doing that, businesses can help identify where they can cut costs by saving energy. These services include smart metering, half hourly metering and energy management; they can all be customised, with variable contract lengths to suit your needs. Contact us Our UK-based team is ready to work hard for your business. Business sales Energy solutions CRC Energy Efficiency Scheme Dataserve UK our energy metering service Lines are open 8:30am to 5:30pm Monday to Friday ScottishPower Energy Retail Ltd Cathcart Business Park, Spean Street, Glasgow, G44 4BE Registered Office: 1 Atlantic Quay, Glasgow, G2 8SP Registered in Scotland No

11 www. ScottishPower Energy Retail Ltd Cathcart Business Park, Spean Street, Glasgow, G44 4BE

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