BT Managed Mobile Service. Increased mobility, greater control

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1 BT Managed Mobile Service Increased mobility, greater control

2 Increased mobility should mean greater opportunities not a bigger headache More flexible working practices can boost efficiency, increase customer satisfaction and reveal new business opportunities. Which is why research* indicates that seven in every 100 employees are now issued with a mobile handset. This trend is likely to continue, particularly with the convergence of voice and data services to mobile devices. But the widespread use of mobile phones has brought problems of control and expenditure. In fact, it is estimated that many companies can pay up to a third more than necessary for their mobile fleet. An issue for companies The problems are complex and derive from the way mobile services have evolved over the past decade combined with the lack of a single pan-european service provider. Consequently, multinational companies have traditionally allowed the control of their mobile fleet to be dispersed among various sites, regions and countries, often with different departments responsible for the acquisition of airtime, the procurement of handsets and the payment of invoices. This complexity has added to the difficulty of maintaining contractual arrangements and working relationships with a wide variety of mobile service providers across international frontiers. and individuals Monitoring and controlling the user is no easier, whether it is ensuring that every employee issued with a mobile phone has a business need for it or that line rental is not paid for abandoned phones. In addition, there is the problem of managing individual use, with mobile phones used for personal calls, to send SMS messages, or preferred to inexpensive fixed telephone lines. The truth is that managing an international fleet of mobile phones is a complex business. But BT masters complexity - while cutting costs, saving time and freeing up resources. *IDATE research

3 Are you in full control of your mobile costs and usage? 2 3 The total costs involved in owning and operating the infrastructure to support a mobile employee can be hard to measure and difficult to monitor. Just consider the complexity of the issues at stake: How many of your employees are equipped with mobile handsets? Do you know who they are, and where they are based? Exactly how many different mobile service providers does your company have to deal with? Do you know how many handsets are not actually in use but for which the line rental is still being paid? Are you aware of the number of new handsets being ordered on a regular basis, while unused ones languish in cupboards? Is your billing information as accurate and up-to-date as you would like? And is it easy to understand? Are time and resources wasted in managing multiple phone contracts across national and international networks? Can you monitor and control the time spent by your employees on personal calls? Is anyone in your company responsible for auditing the quality of service provided by your airtime supplier? Can you manage your employees use of SMS and data services efficiently? BT offers a comprehensive solution Suppose that you could deal with a single provider for all your mobile needs. Imagine being able to outsource the day-to-day management of all your mobile contracts. And consider the benefits of being able to access meaningful information on mobile costs and usage and then being able to take swift action to control them. With BT Managed Mobility services you can.

4 BT Managed Mobile services make the difference BT s Managed Mobile service is a comprehensive, fully outsourced management service. Professionally run, it includes everything an organisation needs to ensure the cost-efficient control, administration and operation of its mobile fleet. It can help to ensure ongoing cost savings, appropriate risk management, liability control and provide the opportunity to make certain that your mobile fleet is ready to accommodate and benefit from future developments. A single point of contact BT s Managed Mobile service sits between your company and its mobile service providers, offering a single point of contact. As such, it can work with you to understand exactly how your mobile fleet operates. Clear reports From the beginning, the Managed Mobile service will verify and simplify all the billing information relating to your current airtime contracts and processes. This will enable every handset and individual call to be tracked, and so provide the ability to plot your mobile fleet s spending patterns and operational trends. Once these have been identified, we will present the information to you in an easily understandable format so that you can identify where your mobile resources are being wasted or abused, and where there is the potential to make cost savings without affecting performance. Lower tariffs Because BT can establish an overall understanding of your mobile commitments, you may be able to achieve economies of scale and benefit from lower tariffs immediately. In addition, our buying power which results from our buying on behalf of multiple companies gives us the strength to negotiate even lower tariffs. Detailed billing Our detailed billing analysis can provide timely and accurate reports tailored to your precise needs and that can include the ability to distinguish between work calls and personal calls. We can also provide a benchmarking assessment so that you can compare your existing mobile agreements with the best available in the marketplace. A minimal number of contracts BT can take over the contracts on your behalf, so providing you with a single contract for your whole mobile fleet and using our buying power to reduce tariffs. Alternatively, BT s Managed Mobile service can work with you and your service providers to consolidate your multiple contracts down to the minimum possible number, even across national and international networks. In this case, the contracts will still remain between you and your service providers.

5 4 5 Enhanced management information In order to help monitor your company s overall mobile usage, BT Managed Mobile services can also create a personalised extranet site. This can offer detailed management information on all calls undertaken by your mobile fleet, enabling you to monitor the use of your mobile equipment, even down to an individual user. Online ordering We can also develop a bespoke ordering system so that you can place all your orders for airtime, handsets and accessories online. This e-procurement system can simplify and accelerate the ordering process and removes the administrative burden from your purchasing department. Where you already operate an e- procurement system, BT can integrate this into the Managed Mobile service. A virtual network BT can create a virtual network in which your mobile phones become extensions of your fixed network, so cutting costs and simplifying administration. The benefits The Managed Mobile service: Reduces the complexity and cost of dealing with multiple mobile service providers Consolidates contracts and provides the opportunity to obtain economies of scale Opens the way to achieving lower tariffs from your mobile service providers Enables you to understand the current status of all your mobile assets Identifies spending patterns, usage and costs, enabling you to take action to achieve significant savings and performance improvements Provides enhanced management information and detailed billing Releases your employees from the burden of managing your mobile fleet, enabling them to concentrate on core business activities Allows you to monitor the ordering of mobile equipment and accessories more effectively Facilitates the elimination of line rental for unused phones Assists in ensuring that only those who need a business mobile receive one Contributes to curbing the use of phones for personal or SMS calls Helps to ensure that phones are repaired economically rather than expensively replaced Gives you the assurance that your mobile fleet is ready to face the challenges of the future. * KPMG 2001

6 BT has the skills, resources and experience you need In today s world, mobile communications can be critical to success. But a mobile fleet that is difficult to monitor or where the costs are hard to identify can seriously hamper the benefits of business mobility. BT has the knowledge, experience and resources to tackle the issues and we already offer reliable, pragmatic business solutions to meet real business communication needs throughout Europe. Strong and healthy, BT has the solidity and financial stability to meet your requirements both today and in the future. In-depth experience BT fully understands the challenges of cost and control as a result of running a mobile fleet for our own workforce. As a result, we have a profound understanding of the mobile market, in both voice and data, and know how to solve the issues that perplex so many organisations. Independence and authority BT has existing strong relationships with the main mobile service providers throughout Europe but is, nevertheless, independent. This, together with our extensive knowledge, enables us to identify the best possible terms and conditions, deals, discounts and savings opportunities available to your company from your mobile service providers. Mastering complexity BT is experienced in providing solutions and valueadded services to multinational organisations. And we also have extensive experience in managing complex contracts. We do it for ourselves and we do it for other major companies. BT Managed Mobile services are already at work for major European companies, extending our substantial experience in managing large, multi-vendor contracts and consolidating them to provide a seamless service.

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8 Contact us If you wish to talk to someone about our business services and solutions, contact your BT account manager or call free on Alternatively, you can us at To find out more about BT s business services and solutions division, visit Offices worldwide The telecommunication services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc 2003 Registered office: 81 Newgate Street, London, EC1A 7AJ Registered in England No: Designed by Rufus Leonard Printed by First Impressions PHME Printed on paper that meets international environmental standards.