Employee Relationship Management Improving Performance by Understanding Your Employees

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1 Loyalty Employee Relationship Management Improving Performance by Understanding Your Employees

2 Ipsos MORI provide leading edge employee research and consultancy services. Over the last 40 years we have been working in partnership with private and public sector organisations throughout the UK and globally. Attract - Develop - Retain Ipsos MORI use employee research to help organisations measure, build and maintain a culture that encourages employee engagement and delivers a tangible improvement to people and performance. By truly understanding the employer-employee relationship, Ipsos MORI identify key people and performance issues and provide insight along every step of the employment journey attracting, developing and retaining the best talent: Prospective Employees What attracts people to want to work for you? Are you at risk of new joiners leaving early in their employment journey? Engagement Employer Brand Culture Recruitment Current Employees Does the internal reality match the external brand proposition? Can you identify the crunch issues influencing engagement and the decision to stay or leave? Former Employees Change Communication Why are they leaving? Are they leaving on good terms? Leadership Retention Could they be enticed to return in the future? How will they speak of you in the wider world?

3 Build Employee Engagement Employee engagement is a two-way relationship, with mutual benefits for the employer and employees. For employees, engagement is about improving their working lives. For the employer it is about enhancing employee performance and the way they feel and act towards the organisation. From the extensive analysis we have undertaken, we understand the complexity of this two-way relationship and what defines an engaged employee in an engaging organisation: Satisfied with their job Able to give their best Speaks highly of the organisation as an employer What is an engaged employee? Feels valued by their employer Feels motivated at work

4 Our Approach Partnership Building effective and creative working partnerships Understanding Delivering value-added solutions which fit your organisations culture Clarity Research that takes your people and organisation forward Insight Leading edge analysis highlighting improvement areas for action Flexibility Customised research and tailored user-friendly reporting Action Support through guides, training & direct intervention Credibility Long-standing reputation for independence & quality Benchmark Your Performance Successful organisations benchmark their performance against other employers nationally and internationally, providing both perspective and aspirational targets. The range and depth of Ipsos MORI s benchmark portfolio is first class: Geographic coverage Including UK and countries across Europe, Asia, North & South America Sector coverage Numerous sectors from Financial Services to Manufacturing Indices and demographic splits Including high performing companies, function, length of service, Generation X versus Y etc. Subject coverage Including employee engagement, change, leadership, internal communication, performance management, development etc.

5 At Ipsos MORI we constantly search for new and innovative ways to improve the employer-employee relationship. This leading edge thinking enables our clients to engage employees, know their customers and grow their business.

6 For more information please contact us: Ipsos MORI Borough Road London SE1 1FY t: +44 (0) f: +44 (0) e: About Ipsos MORI Ipsos MORI is one of the largest, and best known research companies in the UK and a key part of the Ipsos Group, a leading global research company. With a direct presence in 60 countries our clients benefit from specialist knowledge drawn from our five global practices: public affairs research, advertising testing and tracking, media evaluation, marketing research and consultancy, customer satisfaction and loyalty.